JP2002056089A - Area medical treatment supporting system, patient information supplying method by individual areas and medical information providing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a medical treatment supporting system where the quality of medical treatment is improved by the voice of patient, the inverse introduction of patient from a prescribed medical organization to the different medical organization is facilitated and information on disease can easily be obtained by patient in an under standable form. SOLUTION: In the area medical treatment supporting system, a patient terminal and the terminal of a medical treatment provider are connected to an area medical treatment supporting center device through a communication network. When a patient who is previously registered inputs information on the patient from the patient terminal, or when a medical treatment provider who is previously registered inputs information on the patient from the terminal of the medical treatment provider, the center device records information on the patient to a patient data base by individual areas. When the request of information on the patients is inputted from the medical treatment provider who is previously registered, the center device outputs information of the patient to the medical treatment providing area of the medical treatment provider from the patient data base by individual areas.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a regional medical support system, a regional patient information providing method, and a medical information providing method.

[0002]

2. Description of the Related Art The medical system in Japan is based on the social security system, which is financially funded by mutual (social) assistance and supports each other. Has been taken. Therefore, the provision of healthcare has been promoted since the war in a fair manner. Certainly, health care provision has been satisfied from the viewpoint of fairness and equality. Access to healthcare is also remarkable internationally because of its fairness and equality. For example, in comparison to overseas, the annual number of consultations per citizen is 12.9 in Japan and 1 in Germany.
2.8 times, Canada 6.9 times, UK 5.8 times, US 5.6
Times, Sweden 2.8 times (OECD He
al. Data, especially good access to medical care in Japan. But what is the quality of the access to health care? Attempts have been made to qualitatively evaluate such as functional evaluation in medical institutions, but this is an evaluation conducted by the government, and the government or medical institution is still in that position. If we take the qualitative evaluation of this medical service down to the patient's perspective, will there be information on the qualitative evaluation from the patient's perspective? To date there has been virtually no way to recognize what level of health care is at hand and what is the problem in the area where the patient resides, and individual medical information (eg, information on disease, treatment, etc.) Is relatively easily available, but surprisingly, it is difficult to recognize the status of medical provision in each region, that is, how it is different from other regions and at what level. At present it is up to the satisfaction of the base to determine whether it is satisfactory. If they are unsatisfied with the medical treatment, the patient seeks a suitable provider until they are satisfied, resulting in an increasingly crude relationship between the patient and the doctor in the form of dual or triple care. I have. Not surprisingly, such double and triple treatments have led to wasting of national medical expenses. This phenomenon is clearly attributable to the recipient's choice if he talks only to the healthcare provider and the recipient (that is, the patient). Therefore, even if the healthcare provider does not recognize this problem, no clue for improvement can be found. If healthcare providers are aware of this problem and properly understand the needs of patients in the area, and if the satisfaction of the patient is improved, such a phenomenon could be avoided. .

[0003] Another major factor in the improvement of community medicine is the cooperation between hospitals and clinic. It is generally said that a patient is referred from a clinic to a large hospital if the condition is severe and accompanied by hospitalization if the patient is visiting a clinic from the area where the patient resides. In other words, a so-called referral consultation system is used. If the condition of a patient admitted to this large hospital becomes stable and it is possible to go to an outpatient clinic, it is ideal to move to a nearby clinic for the following reasons.
In other words, from the perspective of a large hospital, the basic consultation fee at the time of admission in the medical fee is lower as the hospitalization is prolonged, and the support for insurance treatment for the patient is reduced, so this hospital keeps patients hospitalized for a long time. The above advantages disappear. In addition, if this hospital needs to accept another serious patient, the patient is inevitably discharged from the hospital if he / she undergoes inpatient medical treatment for a certain period and the situation is favorable. Conversely, from the patient's point of view, local clinics can enjoy the advantage of shorter hospital visits and generally shorter waiting times for medical treatment. However, the clinic that was initially visiting the hospital does not always have the facilities or medical technology that can provide optimal medical services for treating the patient's illness. Therefore, it may not always be appropriate to return to the original clinic mechanically. The conventional referral consultation system is limited to one-way referrals from clinics to large hospitals, and reverse referral systems for finding out where to accept patients from large hospitals to clinics or small and medium hospitals are currently a fact. There is nothing above.

[0004] In addition, although the opportunity for consultation is provided fairly, the medical treatment itself varies, and the quality of medical treatment differs depending on each medical institution. In addition, regulatory issues that have led to inadequate disclosure or imbalance of information to determine the quality of healthcare have been questioned. Such problems would be resolved if the patient or their family members had the necessary information readily available. For example, once the agents or therapies used in the treatment process are determined, their associated side effects or therapeutic risks can be predicted. Also, depending on the side effects and risks, if the patient or his or her family has knowledge of the side effects or risks in advance, even if an unexpected worsening of the medical condition occurs, the patient may be unnecessarily mentally anxious or not. It can mitigate and avoid the negative effects of secondary mental stress. Patients receive information about their disease and the safety of their treatment,
Depending on the stage of the treatment process, if it is available in an easy-to-understand manner that matches the patient's medical knowledge level, the patient's understanding at the time of consultation will increase,
This will increase the confidence in medical services and promote patient consultation. As a result, it is thought that the deterioration of the patient's condition will be prevented in advance, and furthermore, it will lead to a reduction in national medical expenses. On the other hand, for medical providers, functions other than providing information, such as medical malpractice
It is possible to concentrate on measures to prevent medical mistakes.

[0005] It is an object of the present invention to provide a medical support system and a method for providing regional patient information that improve the quality of medical services based on the voice of the patient. A second object of the present invention is to introduce a patient from one medical institution to another medical institution, in particular, a medical support system for facilitating reverse referral from a large hospital to a clinic or a small or medium hospital and provision of patient information by region. It is to provide a method. Furthermore, a third object of the present invention is to provide a medical support system and medical information that can provide easily and easily understandable information on diversifying diseases and safety in a form adapted to the condition and knowledge level of the patient. It is to provide a providing method.

[0006]

According to one aspect of the present invention, a terminal for a patient and a terminal for a medical provider are connected to a regional medical support center device via a communication network, and the center device includes: When the information of the patient is input from the patient terminal by a pre-registered patient, or
When the information of the patient is input from the medical provider terminal by the medical provider registered in advance, the information of the patient is recorded in the regional patient database, and the center device,
When a request for patient information is input from a pre-registered medical provider, a regional medical support system is provided which outputs patient information corresponding to the medical providing area of the medical provider from a regional patient database. . This system allows the following method to be implemented.

[0007] According to another aspect of the present invention, a registered patient database storing information including a pre-registered patient's residence area, and a registered medical service storing information including a pre-registered medical provider's medical service area. Patient database, and a regional patient database for storing regional patient information, a transmitting / receiving unit, and a processing unit. When the information of the patient is received by a registered patient, or when the information of the patient is received by a pre-registered medical provider, the processing unit performs processing of the patient based on the information of the residence area included in the registered patient database. Identify the area of residence and record as patient information of the patient in the regional patient database corresponding to the area, and When the transmitting / receiving unit receives a request for patient information from a pre-registered medical provider, the processing unit identifies the medical providing area based on the medical providing area information included in the registered medical provider database, and A regional patient information providing method including selecting at least a part of the patient information of a patient corresponding to the above from the regional patient database, processing as necessary, and outputting the selected patient information. If the patient information is information on the degree of satisfaction with community medicine, the health care provider in the patient's area of residence can easily obtain information on the degree of satisfaction with medical care of the patient in that area, thereby meeting the needs of the patient. Can improve the quality of medical services. Also, if the patient information is information of a patient by a first medical provider who wants to introduce the patient, a second medical provider who wants to accept the patient obtains the information, and thereby, the medical provider Each other can easily introduce a patient. It should be noted that the first medical provider is preferably a floored medical institution capable of inpatient medical care, and the second medical provider is preferably a proximal medical office or small and medium medical institution capable of outpatient medical care . This allows the large hospital to refer the patient to a nearby medical institution that is convenient for the patient when the course becomes better as a result of the hospitalization treatment at the large hospital.

According to still another aspect of the present invention, there is provided a registered patient database for storing information including pathological information including a previously registered patient's disease name, a medical information database, and a processing unit. A medical information providing method in a medical support center device, wherein the processing unit selects medical information from the medical information database based on medical condition information included in the registered patient database, and for each of the registered patients. A medical information providing method including periodically outputting is provided. According to this method, the patient can obtain information on his or her own disease and safety in an easy-to-understand form according to the patient's condition and knowledge level.

The use of the regional patient information providing method and the medical information providing method in the regional medical support system and medical support center apparatus of the present invention is limited to a previously registered patient and a previously registered medical provider. . The health care provider includes the medical institution itself and doctors working at the medical institution. In this system and the center device, by making registration in advance a requirement for use, it becomes possible to accumulate only bona fide and reliable information and to protect the privacy of patients. For example, it is possible to prevent improper activities such as unregistered persons impersonating a medical provider and obtaining patient information. In the following, unless otherwise specified, a patient means a pre-registered patient, and a medical provider means a pre-registered medical provider.

[0010]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, a local medical support system and a local medical support center apparatus for the above-described method according to the present invention will be described with reference to the drawings. FIG. 1 is a conceptual diagram of a regional medical support system. The patient terminal 3 and the medical provider terminals (4, 5) are connected to the regional medical support center device 1 via the communication network 2, and data is exchanged through the transmission / reception unit 6. The processing unit 7 can record information in the registered patient database 8, the registered medical care provider database 9 and the regional patient database 10, or select / process, update, or output stored information. It has become. Further, the processing unit 7 can select and process information in the medical information database 11 and output it.

The medical provider can output patient satisfaction information in the medical providing area of the medical provider from the regional patient database 10 ((1) regional patient satisfaction database) of the center apparatus 1. . This allows
The voice of the patient can improve the quality of medical services. In addition, the first medical provider (terminal 4) who wants to introduce a patient inputs patient information to the regional patient database 10 ((2) regional patient introduction database), and then receives the second medical service that wants to accept the patient. The provider (terminal 5) can output the patient information in the medical providing area. Thereby, patient information can be given from the first medical provider to the second medical provider, and patient introduction between medical providers becomes possible. Further, the patient (terminal 3)
It is possible to receive medical information according to the disease name and condition of the patient from the medical information database 11. However, the patient (terminal 3) cannot output the patient information. This is because the patient does not need information of other patients and protects the privacy of the patient.

FIG. 2 shows a use item selection flow. Registered or unregistered patient (terminal 3) or health care provider (terminals 4, 5) trying to use the system
Accesses the center device 1 via the communication network 2,
An initial input screen as shown in FIG. 3 is displayed (s1).
In this initial input screen, when the patient or the healthcare provider has not been registered, the patient ID and the healthcare provider ID are blank, and the registration / update of the patient or the registration / update of the healthcare provider is selected. If the patient or the healthcare provider has been registered, the patient ID and the healthcare provider ID (for example, alphabet and numerical information) are input. Registered patients can input patient satisfaction information by selecting a column for inputting patient satisfaction information. A registered medical provider can receive various services by selecting the fields of acquiring patient satisfaction information by the medical provider, inputting a medical provider desiring to introduce a patient, and acquiring patient information by a medical provider desiring patient acceptance. When the patient (terminal 3) or the healthcare provider (terminals 4, 5) selects the use item from any of the following items according to the display screen (s2), the process proceeds to the respective processes 1 to 2 as shown in FIG.

FIG. 4 shows a flow of patient registration / update. When an unregistered or registered patient selects the patient registration / update field on the initial input screen of FIG.
Then, a patient registration / update input screen as shown in FIG. 5 is displayed (s101). On this input screen, first, whether the registration is new registration or registration information update is selected (s102). If new registration is selected, the name, patient ID, place of residence, postal code, telephone number, e-mail address, ID data such as age and gender, and disease name are entered according to the input screen (s103). The patient ID may be assigned from the center device 1, or may be input by a patient who wants to register. If you can assign
The information is automatically displayed on the input screen, and when a patient inputs, the center device 1 confirms from the registered patient database 8 that there is no duplication in the input patient ID. If there is a duplicate, the entered patient ID is rejected and prompts for re-entry. A disease name list may be displayed as the disease name, and the corresponding disease name may be selected. When the disease name is input, the test item name is automatically displayed in the test item column based on the disease name input data (s104). Next, an inspection result is input for each inspection item name (s105). Next, a questionnaire (for example, XX format) for checking the medical knowledge level is performed (s106). Based on the above test results and the results of the knowledge level check, the disease state / knowledge level of the patient is determined (for example, from criteria of a database relating to the disease state (not shown in FIG. 1)) (s10).
7) and a registered patient database 8 as shown in FIG.
(S108). When the update of the registration information is selected in s102, the processing unit 7 selects the corresponding patient information from the registered patient database 8 based on the patient ID input on the initial screen (FIG. 3) (s109). , And the selected information is displayed on the input screen (s110). When the displayed data is updated (s111), the process proceeds to s106, and the registered patient database 8 is updated as in the case of new registration (s106 to s).
108). However, when it is not necessary to check the medical knowledge level and / or when the test result is not updated, s106 and / or s107 may be skipped.

FIG. 7 shows a flow of registration / update of a medical provider. An unregistered or registered healthcare provider registers / provides a healthcare provider on the initial input screen (Fig. 3).
When the update column is selected, the process proceeds to the flow of FIG. 7, and an input screen for registration / update of a medical provider as shown in FIG. 8 is displayed (s201). On this input screen, first, it is selected whether the registration is new registration or registration information update (s
202). If new input is selected, ID data such as name, medical provider ID, medical institution location, postal code, telephone number, e-mail address, etc., and advocacy department (or medical department) are input according to the input screen (s203). . The medical provider ID may be assigned from the center device 1 as in the case of the above-mentioned patient ID, or a patient who wishes to register may be input. In addition, a list of claims (or medical departments) may be displayed for the claims (or medical departments), and the corresponding claim (or medical department) may be selected. Also, a plurality of advocacy departments (or medical departments) can be selected. When the advertised department (or clinical department) is entered, the facility item name (for example, the number of beds, the name of a specific medical device and the presence or absence of it, etc.) The input item) is automatically displayed (s204). Next, the facility contents are input for each facility item name (s20).
5) Then, it is recorded in the registered medical provider database 9 as shown in FIG. 9 (s206). When the update of the registration information is selected in s202, the processing unit 7 searches the registered medical provider database 9 for the corresponding medical provider based on the medical provider ID input on the initial screen (FIG. 3). The information is selected (s207), and the selected information is displayed on the input screen (s208). When the displayed data is updated (s209), the process proceeds to s206, and the registered medical care provider database 9 is updated as in the case of new registration (s206).

The regional patient database 10 may be (1) a regional patient satisfaction database and (2) a regional patient introduction database. (1) The flow in the case of the regional patient satisfaction database is as follows. FIG.
Shows a flow of inputting patient satisfaction information. When the patient selects the column for input of patient satisfaction information on the initial input screen of FIG. 3, the process proceeds to the flow of FIG. 10, and the patient satisfaction information input screen as shown in FIG. 11 is displayed (s3).
01). Here, the patient I entered on the initial input screen
D is automatically displayed. When a satisfaction questionnaire survey (details of the survey will be described later) is input in accordance with the input screen (s302), the
The residence area is identified from the registered patient database 8 based on the (S303), and is recorded in the satisfaction database of the area corresponding to the residence area as shown in FIG. 12 (S304).

[0016] Satisfaction survey items include, for example, contact points with physical medical services (for example, whether or not there is a clinic that can be visited on foot, whether or not there is a family doctor, and whether or not the emergency medical system is recognized in the area). Satisfaction with psychological medical services (eg, trust in the proximal clinic or GP, consideration for protecting the privacy of the patient at the clinic or GP, waiting time until consultation and satisfaction with it) Degree, satisfaction with treatment by nurses, etc., satisfaction with removal of anxiety about patient treatment), understanding of medical services (whether or not there is explanation about treatment methods, understanding of it, reason for prescription drug prescription, its effects, Existence of safety explanations and understanding of them Degrees), and the like. For these evaluation items, for example, as shown in the input screen of FIG. 11, the satisfaction level can be quantified by performing a five-stage evaluation. In addition, the satisfaction degree information can be performed in a form in which the patient answers a questionnaire survey periodically (for example, every 1 to 6 months).

FIG. 13 shows a flow for obtaining patient satisfaction information. In the initial input screen of FIG.
When the medical provider selects the field of obtaining patient satisfaction information by the medical provider, the process proceeds to the flow of FIG. 13 and an input screen for obtaining patient satisfaction information as shown in FIG. 14 is displayed (s
401). The medical provider ID input on the initial screen of FIG. 3 is automatically displayed on this input screen. In this input screen, the unit of the region, the disease name / pathological condition, the sex, the age, the items of the degree of satisfaction data to be obtained, and the like are input (s402). When the input of necessary data is completed, the processing unit 7 of the center apparatus 1 identifies a medical care providing area from the registered medical care provider database 9 based on the medical care provider ID (s40).
3). Next, the processing unit 7 of the center device 1 identifies a target patient corresponding to the area and the input item based on the registered patient database 8 and selects satisfaction information. The average value of the satisfaction degree is calculated (s404). Further, information on the degree of satisfaction of the target patients nationwide corresponding to the input items is selected, the average value of the degree of satisfaction of the target patients nationwide is calculated (s405), and compared with the average value of the patients in the above areas (for example, , Average value of patients in the above area / average value of patients in the whole country) (s406). The result of this comparison is shown in FIG.
As shown in, the area name, target patient / disease, target patient gender, target patient age, and satisfaction information (1. physical contact, 2.
2. psychological satisfaction; Is displayed on the output screen (s407).

The flow when the regional patient database 10 is (2) the regional patient introduction database is as follows. FIG. 16 shows the flow of input of a medical provider desiring introduction of a patient. In the initial input screen of FIG.
When the first medical provider selects the column for input of a medical provider desiring to introduce a patient, the process proceeds to the flow of FIG. 16 and a screen for inputting a medical provider wishing to introduce a patient as shown in FIG. 17 is displayed (s
501). In accordance with the input screen, the first medical provider inputs the medical provider ID and the patient ID of the patient to be introduced, and further inputs information on the treatment history up to the present (s502). In the processing unit 7 of the center device 1, based on the medical provider ID, communication of the medical institution name, telephone number, e-mail address, etc. of the first medical provider desired to be referred from the registered medical provider database 9. The above information is selected, and information such as a disease name, a disease state, a test item, and a test result is selected from the registered patient database 8 based on the patient ID (s504), and then the registered patient database 8 is selected based on the patient ID. , The residence area of the patient is identified (s504), and as shown in FIG. 19, the above information is recorded in the regional patient introduction database 10 corresponding to the residence area (s505).

Next, FIG. 18 shows a flow of information acquisition by a medical provider desiring patient acceptance. In the initial input screen of FIG. 3, when the second medical provider selects the column of information acquisition by the medical provider desiring to accept patients, the process proceeds to the flow of FIG. Based on the medical provider ID input on the screen, the medical care providing area of the second medical care provider is identified from the registered medical care provider database 9 (s601), and the information of the patient in the corresponding area is registered from the registered patient database 8 The selection is made (s602), and a list of medical providers desiring to be referred to the patient as shown in FIG. 19 is output to the second medical provider terminal 5 (s603). Based on this output information,
The second provider can be contacted by contacting the first provider's contact information.

The center device 1 is a medical information database 1
1 is further provided. By using this database, medical information can be provided to the patient. When the registered patient database 8 includes the disease state information including the disease name, the processing unit 7 performs medical information (for example, symptoms of the disease, treatment method, side effects, etc.) based on the disease state information included in the registered patient database 8.・ Precautions in daily life such as safety management and meals) can be extracted and output to each patient. Further, when the registered patient database 8 includes information on the medical knowledge level of each patient, based on the information on the knowledge level in the registered patient database 8, the medical information adapted to the knowledge level is converted into the medical information database. It is also possible to select from 11 and provide it to each patient in an understandable form. Also, based on the age, disease name, examination item and examination result in the registered patient database 8,
It is also possible to appropriately select and provide information according to the age and condition of the patient. The output medical information is periodically (eg, every 1 to 6 months) sent to the patient. Further, by inputting a request for medical information from the patient terminal 2,
Disease information can be extracted from the medical information database 11.

In the present invention, the terminal for the patient and the terminal for the medical provider have been usually described as computer terminals, but these terminals may be communication devices such as telephones and facsimile machines. For example, when the terminal is a facsimile, when a connection is made between the facsimile and the center device, necessary information is input according to a voice instruction of the center device, and an output from the center is received by the facsimile. be able to. The output of the information may be output to an output device such as a printer on the center device 1 side, and may be sent by mail.

[0022]

According to the regional medical support system, the regional patient information providing method and the medical information providing method of the present invention,
Healthcare providers in the patient's area of residence can easily obtain the patient's medical information, thereby improving the quality of community healthcare services. It becomes possible for providers to easily introduce a patient to each other and to obtain information on their own disease in an easy and understandable manner.

[Brief description of the drawings]

FIG. 1 shows a regional medical support system according to the present invention.
It is the schematic of an aspect.

FIG. 2 is a diagram showing one aspect of a use item selection flow in the system of the present invention.

FIG. 3 is a diagram showing one mode of an initial input screen.

FIG. 4 is a diagram showing one embodiment of a flow of patient registration / update.

FIG. 5 is a diagram showing one embodiment of a patient registration / update input screen.

FIG. 6 is a diagram showing one mode of information included in a registered patient database.

FIG. 7 is a diagram showing one mode of a flow of registration / update of a medical provider.

FIG. 8 is a diagram showing one mode of a registration / update input screen of a medical provider.

FIG. 9 is a diagram showing one mode of information included in a registered medical provider database.

FIG. 10 is a diagram showing one mode of a flow of patient satisfaction information input.

FIG. 11 is a diagram showing one aspect of a patient satisfaction information input screen.

FIG. 12 is a diagram showing one mode of information included in a local patient satisfaction database.

FIG. 13 is a diagram showing one mode of a flow of obtaining patient satisfaction information.

FIG. 14 is a diagram showing one mode of an input screen for acquiring patient satisfaction information.

FIG. 15 is a diagram showing one aspect of an output screen of satisfaction information.

FIG. 16 is a diagram showing one aspect of a flow of input of a medical provider desiring patient introduction.

FIG. 17 is a diagram showing one aspect of a patient introduction desired medical provider input screen.

FIG. 18 is a diagram showing one mode of a flow of information acquisition by a medical provider desiring patient acceptance.

FIG. 19 is a diagram showing one mode of a patient introduction desired medical provider list.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... Community medical support center apparatus 2 ... Communication network 3 ... Patient terminal 4 ... First medical provider terminal 5 ... Second medical provider terminal 6 ... Transceiving unit 7 ... Processing unit 8 ... Registered patient database 9 ... Registration Healthcare provider database 10… Regional patient database 11… Medical information database

Claims (6)

[Claims] 1. A terminal for a patient and a terminal for a medical provider are connected to a regional medical support center device via a communication network, and the center device is connected to a patient terminal from a patient terminal registered in advance by the patient terminal. Once the information is entered,
Alternatively, when patient information is inputted from a medical provider terminal by a medical provider registered in advance, the information of the patient is recorded in a regional patient database, and the center device stores the medical information registered in advance. A regional medical support system that, when a provider inputs a request for patient information, outputs information of a patient corresponding to a medical providing area of the medical provider from a regional patient database. 2. A registered patient database storing information including a pre-registered patient's residence area, a registered medical provider database storing information including a pre-registered medical provider's medical service area, and A region-specific patient database in a regional medical support center device, comprising: a region-specific patient database for storing patient information; a transmitting / receiving unit; and a processing unit. When receiving the information of, or when receiving the information of the patient by a pre-registered health care provider, the processing unit identifies the living area of the patient based on the information of the living area included in the registered patient database, Recording as patient information of the patient in a region-specific patient database corresponding to a region; and Upon receiving the request for patient information by the provided health care provider, the processing unit identifies the health care providing area based on the information on the health care providing area included in the registered health care provider database, and the patient of the patient corresponding to the area A method for providing regional patient information, comprising: selecting at least a part of the information from the regional patient database, processing the information as necessary, and outputting the processed information. 3. The region-specific patient satisfaction database is a region-specific patient satisfaction database, and the patient satisfaction information included in the region-specific patient satisfaction database is quantified. When the processing unit receives the patient's satisfaction information from the registered patient database, the processing unit identifies the patient's residence area based on the residence area information included in the registered patient database, and stores the patient's residence area in the region-specific patient satisfaction database corresponding to the region. Recording as patient satisfaction information of a patient, and when the transmitting / receiving unit receives a request for patient satisfaction information from a pre-registered medical provider, the processing unit includes a medical service included in the registered medical provider database. Identify the medical service area based on the information of the service area, select the patient satisfaction information of all patients corresponding to the area, and quantify it. We were averaged satisfaction information, which was compared with the average value of patient satisfaction information of all patients nationwide, and comprises outputting method according to claim 2, wherein. 4. The region-specific patient database is a region-specific patient introduction database, and when the transmission / reception unit receives information of patient introduction by a first pre-registered medical provider, the processing unit operates the registered patient database. Identifying the patient's area of residence based on the information of the area of residence contained in, and recording the information in a regional patient referral database corresponding to this area, and the transmitting and receiving unit is a second pre-registered medical Upon receiving the request for information on patient referral by the provider, identify the medical service area based on the information on the medical service area of the medical provider included in the registered medical provider database, and refer to the patient referral in the area corresponding to the area. 3. The method of claim 2 including selecting and outputting information from the regional patient referral database. 5. A medical support center device including a registered patient database storing information including disease state information including a previously registered patient's disease name, a medical information database, and a processing unit. A method wherein the processing unit selects medical information from the medical information database based on the medical condition information included in the registered patient database, and periodically outputs the selected medical information to each of the registered patients. , Medical information provision method. 6. The registered patient database includes information on a medical knowledge level of a registered patient, and the processing unit, based on the knowledge level information, converts medical information adapted to the knowledge level into the medical information. 6. The method of claim 5, comprising selecting from a database and outputting periodically for each of the registered patients.