JP2002041739A - Method, apparatus, system, and server for operation support, and computer-readable recording medium with recorded program making computer implement operation support method recorded thereon - Google Patents

Abstract

PROBLEM TO BE SOLVED: To save the trouble to get accustomed to an operation by providing information regarding the operation. SOLUTION: It is assumed that the work of some individual or organization conforms to an operation process (PROCESS 11) and that the individual operations in it consists of: material or immaterial input information (INPUT 12), such as customer's utterances, documents, and data, inputted to the organization or individual; a system group (SYSTEM 13) receiving, managing, processing, and outputting the input information; and material output information (OUTPUT 14) which is the results of the individual operations and may constitute inputs to a next operation. On the basis of this assumption, this operation support apparatus presents information regarding the listing of INPUT 12, SYSTEM 13, and OUTPUT 14 related to PROCESS 11 and a means for accessing INPUT 21, SYSTEM 13, and OUTPUT 14.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention clarifies the location of business procedures, work items, and necessary information by presenting a series of business procedures and input, system, and output synchronized with each procedure. The present invention relates to a business support method and an apparatus that speed up acquisition and realize improvement in total time efficiency from development study to mass production.

[0002]

2. Description of the Related Art A conventional computerized business support system includes a system (PDM (Product Data Management) for centrally storing and managing data and documents.
ent) tools), and a system (workflow system etc.) for performing verification in accordance with a predefined work flow.

[0003]

First, a system for centrally storing and managing data / documents has data / documents, but does not have business process information indicating the work order of business. Therefore, the business process is not associated with the data / document, and the user needs to know what kind of information is needed now to execute the business, and what kind of output is to be made using which system. I can't figure out what it is. In addition, to centrally manage data,
If you need to migrate data from an existing data and document management system, especially if there are multiple systems,
Many costs are required for its introduction.

[0006] Next, a system for performing verification in accordance with a predefined business process has a business process but does not have a data / document management function. Therefore, the business process is not associated with the data / document, and the above problem similarly exists.

[0005] That is, with the recent increase in the complexity of business processes and the increase in input information, use systems, and deliverables required for business execution, business processes have become intuitively incomprehensible. With conventional business support systems, we can understand the status of the business we are currently doing, what kind of information is needed now to perform the business, what system is used, and what output is output The situation is becoming difficult.

[0006] This means that in order to carry out work smoothly in a certain workplace, it is essential to work for a long time in the workplace and to increase the level of skill in the workplace. Less-skilled employees first need more effort to “get used to the workplace” before they can demonstrate their skills in their primary job. This problem, of course, also occurs immediately after the business process innovation activity, in which case even the skilled person in the previous business process will need effort to get used to the new business process.

SUMMARY OF THE INVENTION An object of the present invention is to improve the time efficiency of business by reducing the labor required to become a business process.

[0008]

A business support method according to the present invention is a business support method for supporting a job completed by performing a plurality of tasks. Along with storing the business process that defines the work order of a plurality of tasks in the management information memory, a plurality of pieces of input information necessary for performing the tasks of the plurality of tasks, and a system for processing the plurality of tasks, respectively. A management information storage step of storing a plurality of system names shown in the management information memory and a plurality of output information relating to a result of performing each of the plurality of tasks in the management information memory in association with each of the plurality of tasks; Business process display process that reads the business process and displays the read business process, A selection step of selecting one task from the tasks; input information, a system name, and output information associated with the task selected in the selection step are read from the management information memory, and the read input information, system name, and output information are read; And an information display step of displaying

The selecting step requires the user to select one of the business processes displayed in the business process displaying step, and the information displaying step includes input information associated with the business selected by the user. And the system name and output information are read from the management information memory.

The management information memory includes, as the plurality of input information, one of an input information file name indicating an input information file in which the input information is described and information for accessing the input information. The system name includes a system name and information for accessing the system indicated by the system name, and the plurality of output information includes an output information file name indicating that output information is described and information for accessing the output information. It is characterized by including either one.

In the information display step, one of the input information described in the input information file and the information for accessing the input information is displayed as the input information, and the system name and the system name are displayed as the system name. And information for accessing the indicated system is displayed, and as the output information, one of the output information described in the output information file and the information for accessing the output information is displayed.

A business support device according to the present invention is a business support device for supporting a job completed by performing a plurality of businesses, wherein the business process for defining the plurality of businesses and the work order of the plurality of businesses is stored. Along with this, a plurality of pieces of input information necessary for performing the tasks of each of the plurality of tasks, a plurality of system names indicating a system for processing each of the plurality of tasks, and a plurality of results relating to the results of performing each of the plurality of tasks are provided. The management information memory that stores the output information and the business information in association with each of the plurality of businesses, and the business process is read from the management information memory, and one business is selected and selected from the plurality of businesses defined in the read business process. Read the input information, system name, and output information associated with the business from the management information memory,
A control unit for displaying the read business process, input information, system name, and output information is provided.

The control unit requests the user to select one of the displayed business processes, and reads input information, system name, and output information associated with the selected business from the management information memory. It is characterized by the following.

A business support system according to the present invention is a business support system for supporting a job completed by performing a plurality of businesses, and a server for providing a business process and information related to the business process, and a server provided by the server. A client that displays a business process to be performed, the server stores the plurality of jobs and a business process that defines a work order of the plurality of jobs,
A plurality of input information necessary for performing the tasks of the plurality of tasks, a plurality of system names indicating a system for processing the plurality of tasks, and a plurality of output information relating to a result of executing the plurality of tasks; A management information memory that stores the information in association with each of a plurality of tasks,
The client acquires a business process from the management information memory of the server, displays the business process based on the acquired business process, and requests the user to select one business from the displayed business processes, A control unit is provided for acquiring input information, a system name, and output information associated with the selected task from the management information memory of the server, and displaying the acquired input information, system name, and output information. And

A business support server according to the present invention is a business support server for supporting a job completed by performing a plurality of businesses, wherein the business process defining the plurality of businesses and a work order of the plurality of businesses is stored. A plurality of pieces of input information necessary for performing the tasks of the plurality of tasks, a plurality of system names indicating systems for processing the plurality of tasks, and a plurality of outputs relating to the results of performing the plurality of tasks; A management information memory for storing information in association with each of a plurality of tasks is provided.

The management information memory includes, as the plurality of input information, one of a customer's statement, a document, and data, and as the plurality of system names, any one of input, management, processing, and output of the input information. A system name indicating a system that executes the processing, and the plurality of pieces of output information include a processing result which is a result of each of a plurality of tasks.

A computer-readable recording medium on which a program for causing a computer to execute the business support method according to the present invention executes a business support method for supporting a job completed by performing a plurality of businesses. In a computer-readable recording medium storing a program for causing a computer to execute, a management information memory is formed, and a business process that defines a work order of the plurality of tasks is stored in the management information memory. A plurality of input information required to perform the tasks, a plurality of system names indicating a system for processing each of the plurality of tasks, and a plurality of output information relating to the results of performing each of the plurality of tasks. A management information storage step of storing the management information in the management information memory in association with A business process display step of reading a business process from the report memory and displaying the read business process, a selection step of selecting one of a plurality of tasks defined in the read business process, and a task selected in the above selection step Read from the management information memory the input information, the system name, and the output information associated with the computer, and cause the computer to execute a business support method including an information display step of displaying the read input information, the system name, and the output information. Computer-readable recording medium on which a program for recording is recorded.

[0018]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiment 1 The present invention provides a business process (PROCESS) in which, when the work of a certain individual or organization is completed by performing a plurality of work, the work of a certain individual or organization defines a plurality of work and a work order of the plurality of work. ), The individual business in that,
Tangible / intangible input information (INPUT), system group (SYSTEM), and tangible output information (OUT
PUT).

Based on this, (1) a list of INPUT, SYSTEM, and OUTPUT corresponding to the current business of the business process (PROCESS); (2) an access means (access) to the INPUT, SYSTEM, and OUTPUT for the individual or organization; Business support apparatus for presenting information for providing information.

FIG. 1 is a diagram showing an example of a business support device according to the present invention. The business support device includes a management information memory 10, a user I / F 20, a control unit 30, an input / output unit 4,
0, an input / output device 50. The user 60 inputs and outputs information to and from the business support device via the input / output device 50.

The management information memory 10 has PROCESS 11 as a business process and INPUT 1 as input information.
2, SYSTEM 13 as a system name, and OUTPUT 14 as output information. Below, PROC
ESS11, INPUT12, SYSTEM13, and OU
The TPUT 14 is called management information. PROCESS11
Is a business process that defines a plurality of tasks constituting a task and a work order of the plurality of tasks. A task can be completed by performing a plurality of tasks defined in a business process.

The INPUT 12 is a plurality of pieces of input information and information related to the input information necessary for performing a plurality of tasks. The SYSTEM 13 is a plurality of system names indicating a system that processes each of the plurality of tasks and information related to the systems. OUTPUT14 is
This is a plurality of pieces of output information relating to the results of performing each of the plurality of tasks, and information related to the output information. INPUT1
2, the SYSTEM 13, and the OUTPUT 14 are stored in the management information memory in association with a plurality of tasks. The association is performed by a task identifier indicating each of the plurality of tasks. The management information is stored in a management information memory 10 formed in advance.

User I / F (Inter Face) 2
0 controls the interface with the user. Control unit 30
Reads PROCESS 11 from the management information memory 10. The control unit 30 selects one task from a plurality of tasks defined in the read PROCESS 11. The control unit 30 controls the INPUT 12 associated with the selected task.
, SYSTEM 13 and OUTPUT 14 are read from the management information memory 10. The control unit 30 reads the stored PROCESS 11, INPUT 12, and SYSTEM 1
3 and OUTPUT 14 are displayed on the input / output device 50 via the input / output unit 40.

The control unit 30 also displays the displayed PROCE
The user 60 is requested to select one business from the SS 11, and the INPUT 12, the SYSTEM 13, and the OUTPUT associated with the business selected by the user 60.
14 is read from the management information memory 10 and displayed.

The input / output unit 40 mediates input / output of information between the user and the business support device via the input / output device 50. The input / output device 50 is a mouse, a keyboard, or the like as an example of an input device, and is a display, a printer, or the like as an example of an output device.

The management information memory 10 shown in FIG.
The / F20, the control unit 30, and the input / output unit 40 may be provided on one computer, or may be provided separately for a plurality of computers. The input / output device 50 is an external device connected to the computer. The management information memory 10 may be provided on another computer connected via a network, and may be accessed from another computer via the network. Even in a configuration other than the above, the management information memory 10, the user I / F 20, the control unit 30, the input / output unit 40
Any form can be used as long as each function can be realized.

FIG. 2 is a diagram showing how to grasp the business process of this embodiment. FIG. 2 shows a plurality of organizations (P,
Q,...) Are examples of performing work in cooperation. The business process is composed of the business processes of each organization (the business process of the organization P, the business process of the organization Q,...).
In the organization P, the individual A performs one task based on the input INPUT and outputs OUTPUT. Next, the individual B outputs the OUTPUT output by the individual A.
Perform other tasks as INPUT, and OUTPUT
Is output. As mentioned above, each individual performs his duties,
OUTPUT is output as a result of the business process of the organization P. The organization Q that performs the next business is the OUTPU of the organization Q.
Perform business with T as INPUT.

Next, the management information stored in the management information memory 10 will be described. FIG. 3 shows INPUT 12 and S
YSTEM 13 and OUTPUT 14 are converted to HTML (Hy
per Text Markup Language)
9 shows an example of a file format in the case of representing a document. An HTML document describes data constituting a screen according to a predetermined format, and is composed of tagged text and objects (images, moving images, etc.) as data to be displayed. In each file, a label is assigned to a group of information displayed corresponding to each job of the business process, and information to be displayed in association with the assigned label is described. The label uses a task identifier for identifying a plurality of tasks.

In the example of FIG. 3, the information to be displayed is <ta
ble> is shown as an example, but other formats that can be described in an HTML document, such as a document and a list (enumeration) format, may be used. INPUT12, SYSTEM13 and OU
Each of the TPUTs 14 has different information to be displayed, but the file format shown in FIG. 3 can be used in common.

As described above, the INPUT 12 and the SYSTE
Each of the M13 and the OUTPUT 14 includes a business identifier and information to be displayed (including information on a means for accessing the information to be displayed) associated with the business indicated by the business identifier, and information to be displayed by the business identifier. You need to have access to

FIG. 4 shows the INPUT 12 and the SYSTE
An example of information to be displayed as M13 and OUTPUT14 is shown. The INPUT 12 includes, in addition to the input information itself, information related to the input information, such as an input information file name indicating an input information file in which the input information is described, a means for accessing the input information (for example, an address of a homepage). . The INPUT 12 includes, as an example, tangible and intangible input information that enters an organization or an individual, such as a customer's statement, documents, and data.

The SYSTEM 13 includes information relating to the system such as a means for accessing the system, in addition to the system name indicating the system that processes the business. SYSTEM1
3 includes, as an example, a system group for inputting, managing, processing, and outputting such information.

In addition to the output information itself, the OUTPUT 14 outputs output information such as an output information file name indicating an output information file in which the output information is described, and access means for accessing the output information (for example, a homepage address). Contains relevant information. The OUTPUT 14 has, as an example, tangible output information which is a product of an individual job and can be input to the next job.

INPUT 12, SYSTEM 13, and OU
The TPUT 14 is stored in the management information memory 10 in association with each business included in the business process by a business identifier. In the example of FIG. 3, in the HTML document, the business name such as “sijyo” or “kihon” is associated with the business by using the business name as the business identifier.

Next, the PROCESS 11 will be described. FIG. 5 shows an example of the file format of PROCESS11. In the example of FIG.
3 shows a description example of a TML document 501. Also, HTM
A display example 502 displayed on a Web browser based on an L document 501 is shown. In the example of FIG. 5, as an example of a plurality of tasks, a market research, a basic design, and a detailed design are included, and the order in which these tasks are performed is defined. FIG.
In the example, it is defined that the basic design work is performed after the market research, and then the detailed design work is performed.

FIG. 6 shows PROCESS 11, INPUT 12, SYSTE stored in the management information memory 10.
An example of a display area when M13 and OUTPUT14 are displayed on a screen is shown. PRO shown as an example in FIG.
JavaScript in CESS11 HTML document
INPUT, S associated with a business identifier indicating a business in a business process specified by a user by a program
The respective parts of the HTML document of YSTEM and OUTPUT are simultaneously displayed.

[0037] For example, when the user uses the browser
When "market research" is clicked among a plurality of tasks displayed in the display area of S, the JavaScript program is called by "program call 1" in the HTML document, and each of the display areas of INPUT, SYSTEM, and OUTPUT (for example, An appropriate HTML document is displayed in FIG. 6). Which HTML document is to be displayed is described in the form of an argument to the program in "Program call 1".

The description of “program call 1” is as follows: <a href = “#” on Click = “retu
rn jump ('input, html1 # sijo
u ',' system. html "sijo ',' o
output, html1 # sijo ') ”>, the program name“ jump ”, the INPUT display HTML document“ input.html1 # sijo ”
u ", a system-displayed HTML document" system.
html1 # sijo ", OUTPUT display HTML
The document is “output.html1 # sijou”.

Here, the description of the call “file name #label” of the HTML document file name in the above example is as follows:
It uses the function of a Web browser. In the case of calling only "file name", the Web browser uses HTM
Display from the beginning of the L document. On the other hand, when the file is called “file name #label”, the Web browser
The label specified in the document is displayed first. In this embodiment, a label uses a business identifier. Thus, PROCES shown as an example in FIG.
S11 is created using the function of the Web browser.

Next, an example of the operation of the business support method realized by using the business support device will be described with reference to FIG. First, the control unit 30 stores the PROCE from the management information memory 10.
The SS 11 is read, and the business process is displayed as the system initial state on the input / output device 50 via the input / output unit 40 (S71, business process display step). At this time, INPUT12, SYSTEM13, OUTPUT1 shown in FIG.
The display area No. 4 displays information on the first task as an initial state. In the example of the business process of FIG. 5, information associated with the market research is displayed. Also, IN
The display areas of the PUT 12, the SYSTEM 13, and the OUTPUT 14 may have a specification in which nothing is displayed as an initial state.

Next, the user 60 enters the displayed PROC
One task is selected from the ESS 11 (S72). The control unit 30 acquires a task identifier indicating the task selected by the user 60 (S73, selection step). Control unit 30
Is the INPUT12 associated with the selected task,
The information of the SYSTEM 13 and the OUTPUT 14 are read from the management information memory 10 (S74), and the information read into the input / output device 50 via the input / output unit 40 is displayed (S75) (information display step). The displayed information is displayed in a display area of a screen as shown as an example in FIG.

In the information display step, if the INPUT 12 is an input information file name in which the input information is described, the input information described in the input information file is displayed in the display area of the INPUT. If the information is related to a means for accessing the input information, information about the means for accessing the input information is displayed. In the information display step, a system name and information on means for accessing the system indicated by the system name are displayed in a display area of the SYSTEM. In the information display step, if the OUTPUT 14 is an output information file name in which the output information is described in the OUTPUT display area, the output information described in the output information file is displayed, and the OUTPUT 14 accesses the output information. If the information is related to the means, information related to the means for accessing the output information is displayed. The processing of S73 to S75 is performed by the user 60
It is carried out every time a task is selected from.

The operation in the case of PROCESS 11 described in an HTML document as shown in FIG. 5 is as follows. The web browser is PROCESS as the control unit 30
The business process is displayed based on the description of No. 11. At this time, when the display target information of another display area is specified, the Web browser displays the specified information (S
71). Next, the Web browser acquires a task identifier indicating the task selected in S72 and S73.

In S74, the HTM of PROCESS 11
In accordance with the description of the task (for example, “basic design”) selected by the user in the L document, a JavaScript program is executed. At the time of execution, INPUT1 to be displayed
2. The HTML document file names of the SYSTEM 13 and the OUTPUT 14 (in the example of FIG. 5, a business identifier is specified as a label) are passed to the Web browser as arguments. In S75, the Web browser executes JavaScr
By the operation of the ipt program, INPUT 12, SY
In each display area (an example is shown in FIG. 6) of the screen of the STEM 13 and the OUTPUT 14, H received as an argument is displayed.
Displays the file with the TML document file name.

FIG. 8 shows an example in which PROCESS 11 is programmed by HTML and JavaScript. FIG. 8 shows an example of INPUT 12, SYSTEM 13, OUTP stored in the management information memory 10.
An example is shown in which the UT 14 is used to realize this business support method by a Web browser (operating as the control unit 30) based on a program described in PROCESS 11. FIG. 9 shows H as an example in FIG.
4 shows an example of a screen displayed by a TML document.

With this business support device, PROCESS
INPUT12, SYSTEM13, O directly connected to 11
Access to the UTPUT 14 is centrally managed, and an environment in which information can be quickly obtained is presented to the user. In addition, since the access means to the database and the system is centrally managed instead of integrating the database and the system by centralized management, the migration cost from the existing system is suppressed. In this way, the work time efficiency is improved.

This business support device can present business processes intuitively and easily. This business support device presents a list of necessary information and access means corresponding to work steps in a business process which is intuitive and easy to understand, and presents the entire chaotic resources in the company directly to the business process. It is possible. As a result, it is possible to shorten the time required for a person who performs a task to understand the task process, to speed up information acquisition, and to improve the task efficiency independent of the skill level. In addition, since the business support device does not centrally manage data and systems, but centrally manages access means to databases and systems, there is no need to modify existing systems. In addition, it is possible to flexibly cope with version upgrade and replacement of each existing system.

Embodiment 2 FIG. 10 is a diagram showing an example of a configuration of a system using the business support device according to the second embodiment of the present invention. This system uses LAN (Loc
An example of a configuration in which the management information memory 10 and the plurality of user I / Fs 20 are connected by an al area network 70 is shown. The plurality of user I / Fs 20
A common management information memory 10 is used.

FIG. 11 shows an example of a business support device according to this embodiment. This is obtained by adding current business information 15 to the management information memory 10 of the business support device of FIG. The current business information 15 manages information on the business currently in charge of the user using the business support device. The current business information 15 stores a user identifier indicating a user and a business identifier in association with each other. Therefore, it is also possible to manage progress information on which task each user is currently in charge of. The other components are the same as those described with reference to FIG.

Current business information 1 for each user managed in a unified manner
5, the business process (PROCESS 11) stored in the management information memory 10 and the input information (INP
UT12), the system name (SYSTEM13), and the output information (OUTPUT14), and the INPUT12 and SYSTEM corresponding to the job currently in charge of the user.
13. A list of OUTPUTs 14 is displayed on the screen.

In this embodiment, by inputting a user identifier indicating a user, management information relating to a task currently in charge is displayed. Also in this embodiment, by selecting one of the tasks of PROCESS 11, INPUT12, S associated with the task is selected.
Each information of YSTEM 13 and OUTPUT 14 can also be displayed.

INPUT 12, SY displayed by the user
When any of the information in the list of the STEM 13 and the OUTPUT 14 is selected, the control unit 30 expands the information related to the selected information, the screen for accessing the system, and accesses the information related to the selected management information. For example, information about the means is presented. As for the information on the access means, the information and the system which can be directly accessed online via the LAN 70 are called. For information and systems that cannot be accessed directly, means and methods for indirectly accessing information, such as implementation items necessary for use, inquiries, and user manuals, are presented.

Embodiment 3 FIG. 12 is a diagram showing an example of a configuration of a business support device according to Embodiment 3 of the present invention. The business support device described in the first or second embodiment is connected to the network 80, the WWW server 90, and the WW.
It is configured using a W browser 21 and an information terminal 22. The management information is a WW having the management information memory 10
The W server 90 holds it. It is assumed that the management information in this embodiment is created in the form of an HTML document.
The management information is displayed on the WWW browser 21 using a Web browser provided in the information terminal 22.

The system indicated by the system name includes an information / system 100 that can be directly accessed via the network 80 and an information / system 101 that cannot be directly accessed via the network 80. The information / system 100 which can be directly accessed online via a network is directly linked to the business support device. The information / system 101, which cannot be directly accessed via the network 80, displays on the WWW browser any method for indirect access, such as implementation items necessary for use, inquiries, and usage instructions, Present to the user. In this way, it is also possible to realize this business support device via a network.

Embodiment 4 In the first embodiment, as shown as an example in FIG.
One file is generated for each of the PUT 12, the SYSTEM 13, and the OUTPUT 14, and a format is used in which a portion associated with the selected job is displayed using the job identifier as a label. However, INPUT12, SY
Each of the STEM 13 and the OUTPUT 14 can be created as a plurality of files for each of a plurality of tasks. In this case, the PROCESS 11 manages each created file for each task in association with the task identifier.

For example, when a Web browser is used as the control unit 30, the file is displayed by specifying a file name for each job as a file name to be displayed on the PROCESS 11. Also, when using another program or the like as the control unit 30, it is possible to store each file in the management information memory 10 in association with the business identifier so that the business identifier can be searched as a check key.

Embodiment 5 This business support method and apparatus can be realized by a program running on a computer. Therefore, by recording the program on a computer-readable recording medium and reading the recorded recording medium on another computer, the business support method and apparatus can be used. Further, in the first embodiment, the case where the management information is created in the HTML document has been described. However, the present invention is not limited to this. Other file formats may be used as long as the file format can be realized by the control unit 30.

[0058]

According to the business support apparatus and method according to the present invention, a business process can be grasped visually and intuitively.

According to the present invention, it is possible to grasp the work to be performed as an individual / organization and all information and systems necessary for the work.

According to the present invention, it is possible to quickly obtain necessary information and access the system.

According to the present invention, it is possible to promote a stable business process which does not depend on the skill level.

According to the present invention, information and systems stored in a database can be used without changing an existing database or system.

[Brief description of the drawings]

FIG. 1 is a diagram showing an example of a configuration of a business support device according to a first embodiment.

FIG. 2 is a diagram illustrating an example of a business process.

FIG. 3 is a view showing an example of a file format of INPUT, SYSTEM, and OUTPUT.

FIG. 4 is a diagram showing an example of data stored in INPUT, SYSTEM, and OUTPUT.

FIG. 5 is a diagram showing an example of a PROCESS file format.

FIG. 6 is a diagram showing an example of a display area on the entire screen.

FIG. 7 is a diagram showing an example of the operation of the control unit.

FIG. 8 is a diagram showing an example of a PROCESS file of an HTML document.

FIG. 9 is a diagram showing an example of information displayed on a screen.

FIG. 10 is a diagram showing an example of a business support system according to the second embodiment.

FIG. 11 is a diagram showing an example of a configuration of a business support device according to the second embodiment.

FIG. 12 is a diagram showing an example of a business support system according to the third embodiment.

[Explanation of symbols]

10 management information memory, 11 PROCESS, 12
INPUT, 13 SYSTEM, 14 OUTPU
T, 15 Current business information, 20, 20a, 20b, 20
c User I / F, 21 WWW browser, 22 information terminal, 30 control unit, 40 input / output unit, 50 input / output device, 60 user, 70 LAN, 80 network,
90 WWW server, 501 HTML document description example,
Display example on a 502 Web browser.

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Naoki Okudo 6-1-2, Hamayama-dori, Hyogo-ku, Kobe-shi, Hyogo Inside Mitsubishi Electric Control Software Co., Ltd. (72) Inventor Toshiaki Nagao 2-2-2, Marunouchi, Chiyoda-ku, Tokyo No.3 Mitsubishi Electric Corporation F-term (reference) 5B049 CC00 FF01

Claims (10)

[Claims] 1. A business support method for supporting a task completed by performing a plurality of tasks, wherein a business process defining a plurality of tasks and a task order of the plurality of tasks is formed by forming a management information memory. Along with storing in the management information memory, a plurality of pieces of input information required for performing the tasks of the plurality of tasks, a plurality of system names indicating systems for processing the plurality of tasks, and A management information storage step of associating a plurality of pieces of output information relating to the executed results with a plurality of tasks in the management information memory, reading a business process from the management information memory, and displaying the read business process; A process and a selecting process for selecting one business from a plurality of businesses defined in the read business process; An information display step of reading input information, a system name, and output information associated with the task selected in the selection step from the management information memory, and displaying the read input information, system name, and output information. A business support method that is characteristic. 2. The selecting step requests a user to select one task from the task processes displayed in the task process displaying step, and the information displaying step is associated with the task selected by the user. 2. The business support method according to claim 1, wherein input information, a system name, and output information are read from the management information memory. 3. The management information memory includes, as the plurality of input information, one of an input information file name indicating an input information file in which the input information is described, and information for accessing the input information. The plurality of system names include a system name and information for accessing the system indicated by the system name. The plurality of output information includes an output information file name indicating that the output information is described and information for accessing the output information. 2. The business support method according to claim 1, further comprising one of the following. 4. The information display step includes the steps of:
One of the input information described in the input information file and the information for accessing the input information is displayed, a system name is displayed as a system name, and information for accessing the system indicated by the system name is displayed. 4. The business support method according to claim 3, wherein one of the output information described in the output information file and information for accessing the output information is displayed. 5. A business support apparatus for supporting a task completed by performing a plurality of tasks, wherein the plurality of tasks and a work process defining a work order of the plurality of tasks are stored, and the plurality of tasks are stored. A plurality of pieces of input information required to perform each task, a plurality of system names indicating a system for processing each of the plurality of tasks, and a plurality of output information relating to the results of performing each of the plurality of tasks are described. A management information memory that stores the information in association with each task; and reads a business process from the management information memory, selects one task from a plurality of tasks defined in the read task process, and inputs information associated with the selected task. And the system name and output information are read from the management information memory, and the read business process, input information and system name are read. Work support apparatus characterized by comprising a control section for displaying the output information. 6. The control unit requests the user to select one business from the displayed business processes, and stores the input information, the system name, and the output information associated with the selected business in the management information memory. 6. The business support device according to claim 5, wherein the business support device reads the information. 7. A business support system for supporting a job completed by performing a plurality of business operations, wherein the server provides a business process and information related to the business process, and displays the business process provided by the server. A client, wherein the server stores a plurality of tasks and a business process that defines a work order of the plurality of tasks, and a plurality of pieces of input information necessary for performing the tasks of the plurality of tasks; A management information memory that stores a plurality of system names indicating a system that processes each of the plurality of tasks and a plurality of output information relating to a result of performing each of the plurality of tasks in association with each of the plurality of tasks; The business process is acquired from the management information memory of the server, and based on the acquired business process, Requesting the user to select one business from the displayed business processes, and input information, a system name, and output information associated with the selected business to the server management information. A business support system comprising: a control unit that acquires from a memory and displays the acquired input information, system name, and output information. 8. A business support server for supporting a task completed by performing a plurality of tasks, wherein the plurality of tasks and a business process defining a work order of the plurality of tasks are stored, and each of the plurality of tasks is stored. A plurality of input information required to perform the task, and a plurality of system names indicating a system that processes each of the plurality of tasks,
A business support server, comprising: a management information memory for storing a plurality of pieces of output information relating to a result of performing each of the plurality of tasks in association with each of the plurality of tasks. 9. The management information memory includes, as the plurality of input information, one of a customer's statement, a document, and data, and inputs, manages, processes, and outputs the input information as the plurality of system names. 9. A system name indicating a system that executes any one of the processes described above, and the plurality of output information includes a process result which is a result of each of a plurality of tasks.
Business support server as described. 10. A computer-readable recording medium storing a program for causing a computer to execute a task support method for supporting a task completed by performing a plurality of tasks, wherein a management information memory is formed. A plurality of input information necessary for performing the tasks of the plurality of tasks, and a system for processing the plurality of tasks, while storing a task process defining the work order of the tasks in the management information memory. A management information storage step of storing a plurality of system names and a plurality of pieces of output information relating to results of performing the plurality of tasks in the management information memory in association with the plurality of tasks, respectively; A business process display process that reads and displays the read business process, and a read business A selection step of selecting one task from a plurality of tasks defined in the process; and input information, a system name, and output information associated with the task selected in the selection step read from the management information memory, and the read input. A computer-readable recording medium recording a program for causing a computer to execute a business support method including an information display step of displaying information, a system name, and output information.