JP2002032576A - Vehicle repair, facility selection system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system which easily selects repair facilities adaptive to the contents of an insurance article. SOLUTION: A storage device 25 is stored with facility ability values of plural vehicle repair facilities regarding vehicle repair, insurance kind data on vehicle insurances, and facility ability values of the vehicle facilities needed to make contracts by various vehicle insurances. The insurance kind data are inputted through a keyboard 12. A control part 28 selects vehicle repair facilities needed to make an contract of the insurance inputted through the keyboard 12 according to insurance conditions of the respective insurances and the facility ability of the respective facilities.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a system for selecting a repair facility for repairing a damaged vehicle.

[0002]

2. Description of the Related Art When a vehicle to be repaired occurs due to an accident or the like, and a vehicle insurance contract has been concluded for the vehicle to be repaired, the policyholder can repair the vehicle with insurance money paid by an insurance company. it can.

[0003] When a vehicle is repaired at a repair shop, an investigator requested by an insurance company examines a repair cost estimate prepared by the repair shop, and the necessity of work required for repair, etc. is determined. It is common practice to negotiate the necessity with the repair shop side, finally obtain the confirmation of the insurance company (insurance agreement), and repair the vehicle.

As an insurance company, it is necessary that the repair cost estimate prepared by the repair shop be accurate, and a high-quality and inexpensive repair shop is desirable. Therefore, there are cases where the insurance company designates a specific repair factory that has been recognized as being above a certain level as a designated factory of the insurance company based on past transaction results, and repairs the accident vehicle at the company's designated factory. That is,
When an insurance company reports that a vehicle has been damaged by a policyholder, the insurance company introduces its designated factory and repairs it at its repair shop.

[0005]

On the other hand, in recent insurance products, as a special contract, there is a case in which an insurance money is paid for a tow truck cost for moving a repair vehicle or a substitute vehicle cost during a vehicle repair period. . However, even among the designated factories, there are, for example, factories that do not have a tow truck or factories that do not have a substitute vehicle. The amount is
It will be expensive.

[0006] Therefore, when the insurance company receives a report of vehicle damage from the insurance contractor, if the insurance contractor selects a repair shop that matches the insurance content of the insurance contract, the insurance company will further reduce the amount of insurance payment. It is considered possible.

[0007] The present invention has been made in view of the above, and an object of the present invention is to provide a system for easily selecting a repair facility adapted to the contents of an insurance product. It is another object of the present invention to provide a system capable of suppressing a repair cost while performing a sufficient repair service.

[0008]

The present invention employs the following means in order to solve the above-mentioned problems. That is, the first invention of the present application is a facility capability value storage unit that stores facility capability values related to vehicle repair of a plurality of vehicle repair facilities, an insurance type data storage unit that stores insurance type data of a plurality of vehicle insurances, An insurance execution capability value storage unit that stores a facility capability value of a vehicle repair facility required for executing a contract for each type of vehicle insurance in association with the insurance type data, an insurance type data input unit that inputs insurance type data, For the insurance entered by the insurance type data input means, the vehicle repair facility required to execute the insurance contract, the facility performance value corresponding to each insurance in the insurance performance capacity value storage means, and
Facility selection means for selecting based on the facility capacity value of each facility in the facility capacity value storage means.

In a second aspect based on the first aspect, the facility capability value storage means and the insurance performance capability value storage means store facility capability values for each item related to vehicle repair at a vehicle repair facility. And

A third invention is characterized in that, in the second invention, the facility ability value storage means and the insurance execution ability value storage means have equipment items as items relating to vehicle repair at a vehicle repair facility.

[0011] In a fourth aspect based on the second aspect, the facility ability value storage means and the insurance performance ability value storage means have a repair vehicle acceptance system item as an item relating to vehicle repair at the vehicle repair facility. Features.

In a fifth aspect based on the second aspect, the facility ability value storage means and the insurance performance ability value storage means have a qualification acquisition item as an item relating to vehicle repair at a vehicle repair facility. .

According to a sixth aspect of the present invention, in any one of the second to fifth aspects of the invention, a facility evaluation is performed by calculating a facility total capacity value by summing up the capacity values for each item relating to vehicle repair at each vehicle repair facility. Means for selecting, when a plurality of vehicle repair facilities exist within a predetermined range of values, a vehicle repair facility having a higher facility total capacity value is preferentially selected.

According to a seventh aspect of the present invention, in any one of the first to sixth aspects, there are provided location area data storage means for storing location area data of each facility, and regional data input means for inputting regional data. The facility selection means preferentially selects a vehicle repair facility located in the area input by the area data input means.

In an eighth aspect based on the seventh aspect, the location area data storage means further stores area data adjacent to each facility, and the facility selection means further comprises a location data input area data input means. When there is no vehicle repair facility corresponding to the above, a vehicle repair facility in an adjacent area is selected.

Here, the facility capacity value storage means, the insurance type data storage means, the insurance execution capacity value storage means, and the location data storage means are a hard disk and the like, and the insurance type data input means and the area data input means are a mouse. , Keyboard, etc., and the facility selection means and facility evaluation means are CPU
(Central Processing Unit)
And so on.

Note that display means for displaying the input status and search status of each data may be provided. This display means includes a CRT (Cathode Ray Tub).
e), a liquid crystal display and the like.

[0018]

DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to FIGS. FIG. 1 shows a vehicle repair facility selection system 10 according to an embodiment of the present invention.

As shown in FIG. 1, the vehicle repair facility selection system 10 includes a mouse 11, a keyboard 12, a display device 13, and a computer body 20. The computer body 20 includes a mouse interface 21, a keyboard interface 22, a display memory 23, a display device interface 24, a storage device interface 26, a main memory 27, and a control unit 28, which are interconnected by a bus B. And a storage device 25 connected to the bus B via the interface 26.

The mouse 11 is connected to the bus B via a mouse interface 21, the keyboard 12 is connected to the bus B via a keyboard interface 22, and the display device 13 is connected to the bus B via a display interface 24. Connected to

The mouse 11 and the keyboard 12 are devices for a vehicle repair facility selection worker to input data and the like. The mouse 11 and the keyboard 12 correspond to insurance type data input means and area data input means.

The display device 13 is a device for displaying characters and the like input from the keyboard 12. The computer body 20 is a device for executing a program and the like.

The mouse interface 21 is a device for receiving data input by a user from the mouse 11 and transmitting the data to the bus B. Keyboard interface 22
Is a device that receives data input by a user from the keyboard 12 and transmits the data to the bus B.

The display memory 23 has a RAM (R
and a memory for storing data such as characters and images to be displayed on the display device 13.

The display device interface 24 is a device for displaying characters, images, and the like on the display device 13. The storage device 25 is a hard disk device that stores programs processed by the control unit 28, vehicle repair facility data including facility capability values related to vehicle repair, insurance product data including insurance type data, and the like. The storage device 2
5 is facility capacity value storage means, insurance type data storage means,
This corresponds to the insurance execution ability value storage means and the location area data storage means.

Here, vehicle repair facility data and insurance product data will be described. Figure 2 shows vehicle repair facility data
As shown in (1), for each vehicle repair facility, the facility name (facility code), the code data of the location area where the facility is located, the code data of the primary proximity location area closest to (for example, adjacent to) the location area where the facility is located And the code data of the secondary location area slightly closer to the location area where the facility is located.

The vehicle repair facility data has a facility capacity value, which is a facility capacity value, in which the capacity values of the company overview item, the factory equipment / qualification item, and the receiving system (sales system) are collected. are doing. The company outline item is formed by summing up the capability values such as the Ministry of Transport qualification item and the insurance agent qualification item as further detailed items. Further, the factory equipment / qualification items are formed by totaling capability values of frame correction machine items, painting booth items, four-wheel alignment items, lift items, and the like as further detailed items.
In addition, the above-mentioned acceptance system item is a more detailed item,
It is formed by summing up the capability values of the substitute vehicle response status item, the pickup / delivery system item, the tow truck system item, the rebuilt parts handling status item, and the like.

Note that the detailed items of the company outline item include a sales item by business category, a number of DRP designated factories,
Insurance balance items can be adopted. Further, as detailed items of the factory equipment and qualification items, further, a body measuring device item, a welding machine item, a paint maker item, a paint toning item, a paint dryer item, an estimate computer item, a digital camera item, an industrial waste item Processing items and the like can be adopted. Further, as the detailed items of the acceptance system items, further, the number of employees (configuration) item, the number of customer service corner items, the number of parking lots for customers, the status of issuance of guarantee,
It is possible to adopt a price list display item, a component use status item, a card handling item, and the like.

Further, as the above-mentioned large items, items for attracting customers, items for employee training, items for productivity, etc. may be adopted. Items such as items, guide sign items, direct mail sending status items, after-follow status items, and company homepage creation status items can be adopted. Further, as the detailed items of the employee education items, it is possible to adopt items such as the number of national qualification holders, the participation status of the workshop, the status of the implementation of the employee education, and the status of the implementation of the in-house study sessions and meetings. Further, as detailed items of the production capacity items, there are factory work bay items, work order issue status items, work process management status items, average number of warehouses received per month / sheet metal painting / vehicle inspection items, monthly average wage sales per person, It is possible to adopt a future storage plan item, a manager's on-site work status item, and the like.

The Ministry of Transport qualification items are factory qualifications for which a factory (vehicle repair facility) has been certified by the Ministry of Transport. A designated factory, a certified factory, a limited certified factory, and an excellent certified first class Factories and second-class factories can be classified. Designated factories are those that have the equipment, technology, management organization, and inspection facilities stipulated in the standards and that are deemed to reliably appoint a qualified vehicle inspector. The factory designated as A certified factory is a factory that undertakes a disassembly and maintenance business that is certified by the Ministry of Transport on the condition that equipment and technology meet certain standards. In addition, a limited certified factory is a factory that has been certified by limiting the scope of maintenance to any of the seven devices (motor, power transmission device, traveling device, steering device, braking device, shock absorber, coupling device). That is. For example, when "specified" is acquired, the ability value is set to 100 points. When "authentication" is acquired, the ability value is set to 80 points.
In the case of having acquired “Excellent certification first kind” and “excellent certification second kind”, the ability value is 60 points.

The sales items by business category represent sheet metal painting, maintenance (including vehicle inspection), vehicle sales, and other four annual sales by industry. The DRP designated factory number item is an item indicating how many insurance companies have been certified as a designated factory. Note that DRP is a system in which a non-life insurance company that contracts designates a repair shop when a policyholder causes an automobile accident.

The non-life insurance agency qualification item is an item indicating what agency qualification each company (each factory) has acquired based on the non-life insurance agency system. The insurance income and loss item is an item that represents the number of annual contracts and the annual sales (contract amount) separately for each insurance company and for automobile liability insurance and voluntary insurance.

The frame correcting machine item is an item indicating the level of a frame correcting machine provided in a factory (a jig-type correcting machine, a table-type correcting machine, etc.). The painting booth items are
This item indicates the level of the painting booth provided in the factory (fixed booth, simple booth, etc.).

The above-mentioned four-wheel alignment item is used when repairing a vehicle whose axle (tire attachment portion) is damaged, whether the factory is equipped with equipment for adjusting the alignment, whether the equipment is outsourced, or not. It is an item that represents the situation such as whether or not it is not.

The substitute vehicle support status item is an item indicating the substitute vehicle provision status, such as whether the vehicle is provided free of charge, partially provided for a fee, or provided for a fee. The warranty issue status item is an item indicating the type of storage (repair vehicle) for which the warranty is issued.

The wrecker system item is an item indicating how the vehicle is picked up in the event of an accident, a breakdown, etc., and is a 24 hour system, during business hours, or outsourced. And so on.

The type item of the tow truck is an item indicating what kind of accident vehicle or a faulty vehicle can be picked up. Whether the vehicle can deal with all the accident vehicles, only the self-propelled accident vehicle, etc. Represent.

The parts use status item is an item that classifies parts into genuine parts of manufacturers, excellent parts, recycled parts, and rebuilt parts, and represents the ratio of parts used when performing repairs.

As described above, as the data of the facility capability value,
The capacity value for each detailed item related to vehicle repair, the capacity value for each large item that totals the detailed items, and the facility total capacity value for all items are stored as data for each repair facility. 25.

On the other hand, the insurance product data includes insurance type data “Insurance A”, “Insurance B”, and “Insurance C” as shown in FIG.
For each of “Insurance D”, “Insurance E”,..., The facility capacity value of the vehicle repair facility required for executing various types of vehicle insurance contracts is set for each detailed item and stored in the storage device 25.

For example, since “Insurance A” and “Insurance B” are specially provided insurances that allow a tower to move within a predetermined distance free of charge regardless of day or night, the performance values of both the tower system item and the tower truck type item Is set to 100 points. Therefore, "Insurance A" and "Insurance B"
Will adopt a 24-hour system for tow trucks, and will also respond to facilities that own tow trucks for all accident vehicles.

The "insurance C" indicates that the wrecker is moved within a predetermined distance for a designated time (factory business hours, for example, from 9:00 to 17
Since the insurance is provided with a special contract that is free of charge during the hour, the ability value of the tow truck system item is set to 80 points and the ability value of the tow truck type item is set to 100 points.

Also, since "Insurance A" and "Insurance C" are specially provided insurances that provide free replacement during the repair period, the points of the capability value of the replacement status item are set to 100. ing. Therefore, "Insurance A" and "Insurance C"
Will correspond to a facility that provides a substitute car for free.

Since the insurance D and the insurance E do not include a free towed rider contract or a free toll vehicle exclusive contract, the contract contents do not include any of the tow truck system item, the tow truck type item, and the toll vehicle correspondence status item. Also, the ability value is set to 0 points.

The storage device interface 26 is a device for writing data to the storage device 25 and reading data from the storage device 25. Also, the main memory 2
Reference numeral 7 denotes a memory configured by a RAM or the like and used for the operation of the control unit 28.

The control unit 28 is composed of a CPU or the like, writes data such as characters and images into the display memory 23 and instructs the display interface 24 to display a screen.
Further, the control unit 28 issues a data write instruction to the storage device 25 and a data read instruction from the storage device 25 to the storage device interface 26. further,
The control unit 28 receives input data from the mouse 11 via the mouse interface 21 and receives input data from the keyboard 12 via the keyboard interface 22.

The control unit 28 processes data such as characters input from the mouse 11 and the keyboard 12 and processes screen data to be displayed on the display device 13. The control unit 28 corresponds to facility selection means and facility evaluation means.

<Description of Operation of Embodiment> Next, the contents of control realized by the control unit 28 executing a program stored in the storage device 25 will be described with reference to FIGS.
This will be described with reference to the flowchart of FIG.

When the instruction data for starting the vehicle repair facility selection work is received from the mouse 11 or the keyboard 12, the control unit 28 starts the control shown in FIGS. After the start, in the first step S001, the control unit 28 checks whether data specifying the insurance product type has been input from the mouse 11 or the keyboard 12. If the data for specifying the insurance product type has not been input, the process returns to step S001. If the data has been input, the process proceeds to step S002.

In step S002, the control unit 28 extracts, from the storage device 25, the facility capability value of the item required for the insurance product (insurance contract) specified by the data for specifying the type of insurance product input in step S001. . Further, the control unit 28 determines in step S003 that step S
In step 002, an insurance condition table including the extracted items and the ability values associated with the items is created in the main memory 27.

Next, the control unit 28 determines whether or not data of the facility location area has been input (step S00).
4). In addition, although the data of the area where the policyholder is located is input in principle, the data of the accident area may be input as desired by the policyholder.

When the data of the facility location area is input in step S004, the control unit 28 shifts to step S005, in which the control unit 28 determines the area specified by the data specifying the facility location area input in step S004. Existing repair facility data is extracted from the storage device 25. And
The control unit 28 creates, in the main memory 27, a facility capability table in which each repair facility extracted in step S005 and each facility and each facility have a capability value associated with each facility (step S006). Further, the control unit 28 collates the insurance condition table created in step S003 with the facility capability table created in step S006, and extracts facilities that match the conditions (insurance contract contents) of the insurance product. At this time, when the control unit 28 selects a repair facility suitable for each insurance type, for example, in the case of “insurance A” shown in FIG. In the case of “Insurance C”, a repair facility having a wrecker system item with a capability value of 80 points or more is extracted.

Next, at step S008, the control unit 28
Determines in step S007 whether a suitable facility has been extracted. The affirmative branch of step S008 proceeds to step S020, and the negative branch proceeds to step S009.

In step S009, the control unit 28 reads the area data that is primarily adjacent to the facility location area input in step S004. That is, the control unit 28 performs a process of expanding the initially set area in order to extract a suitable repair facility. The control unit 28 determines in step S00
The repair facility existing in the area specified by the data specifying the facility location area read in 9 is stored in the storage device 25.
(Step S010), and creates a second facility capability table in the main memory 27, which is made up of each item and the capability value of each item associated with each repair facility and each facility extracted in step S010 (step S010). Step S011).

Next, the control unit 28 compares the insurance condition table created in step S003 with the second facility capability table created in step S011, and extracts a facility that meets the conditions of the insurance product. (Step S01
2).

Then, in step S013, the control unit 2
In step S012, it is determined whether a suitable facility has been extracted. The affirmative branch of step S013 moves to step S020, and the negative branch moves to step S014.

In step S014, the control unit 28 reads regional data that is secondarily adjacent to the facility location input in step S004. That is, the control unit 28 performs a process of further expanding the search target area in order to extract a suitable repair facility.

The control unit 28 extracts the repair facility existing in the area specified by the data specifying the facility location area read in step S014 from the storage device 25 (step S015), and extracts the repair facility in step S015. A third facility capability table is created in the main memory 27, which is made up of each item and a capability value for each item, associated with each repair facility and each facility (step S011).

Next, the control unit 28 compares the insurance condition table created in step S003 with the third facility capability table created in step S011, and extracts a facility that meets the conditions of the insurance product. (Step S01
7).

Then, in step S018, control unit 2
In step S017, it is determined whether a suitable facility has been extracted. The affirmative branch of step S018 moves to step S020, and the negative branch moves to step S019. In step S019, the control unit 28 extracts the facility having the highest facility total capability value from the repair facilities existing in the designated location area, the primary proximity area, and the secondary proximity area. Then, the control unit 28 displays the detailed data of the repair facility extracted in step S019 on the display device 13, and ends the processing.

The control unit 28 determines in step S008,
In step S021, which is the latter stage of step S013 and step S018, it is determined whether there is only one suitable facility. The positive branch moves to step S023, and the negative branch moves to step S022. Step S
In 022, the control unit 28 compares the total ability values of a plurality of facilities that match the insurance conditions and selects the facility with the highest value. Then, in step S023, the control unit 28 displays the detailed data of the facility selected (extracted) on the display device 1
3 and the process ends.

As described above, according to the present embodiment, it is possible to easily select a repair facility suitable for the contents of the designated insurance contract. That is, it is possible to reliably select a repair facility having the facility capacity required for executing the insurance contract and to provide an accurate and prompt service to the insurance contractor.

Further, the insurance company must execute the contents of the insurance contract without fail, but it is possible to preferentially select a factory that has the facilities and the like necessary for executing the insurance contract in its own factory, so that the repair cost is reduced. The cost can be reduced, and the amount of insurance payment can be reduced.

If a repair facility that meets the insurance conditions cannot be extracted in the designated area, the facility with the highest total facility capacity in the area can be selected. Selection can be made easily, and an excessive amount of insurance payment can be prevented.

The data of the proximity location area set in the storage device 25 may be set to a third or higher proximity location area so that the search can be performed in a wider range.

[0066]

According to the present invention, it is possible to provide a system for easily selecting a repair facility adapted to the contents of an insurance contract.

Further, while performing a sufficient repair service,
It is possible to provide a system capable of suppressing costs related to repair.

[Brief description of the drawings]

FIG. 1 is a block diagram of a vehicle repair facility selection system according to an embodiment of the present invention.

FIG. 2 is a diagram illustrating a data configuration stored in a storage device and associated with an item related to repair and a capability value of each item in the storage device in the embodiment.

FIG. 3 is a diagram illustrating a data configuration stored in a storage device and associated with items related to repair and insurance conditions in each item, stored in a storage device in the embodiment.

FIG. 4 is a flowchart illustrating a control process of a control unit in the embodiment.

FIG. 5 is a flowchart illustrating a control process of a control unit in the embodiment.

FIG. 6 is a flowchart illustrating a control process of a control unit in the embodiment.

FIG. 7 is a flowchart illustrating a control process of a control unit in the embodiment.

[Explanation of symbols]

 Reference Signs List 10 vehicle repair facility selection system 11 mouse 12 keyboard 13 display device 20 computer body 25 storage device 27 main memory 28 control unit

Claims (8)

[Claims] 1. A facility capacity value storage means for storing facility capacity values related to vehicle repairs at a plurality of vehicle repair facilities; an insurance type data storage means for storing insurance type data for a plurality of vehicle insurances; Insurance performance value storage means for storing a facility capacity value of a vehicle repair facility required for contract execution in association with the insurance type data, insurance type data input means for inputting insurance type data, and inputting the insurance type data For the insurance entered by the means, the vehicle repair facility required to execute the insurance contract is defined as the facility capacity value corresponding to each insurance in the insurance performance capacity storage means, and the facility capacity of each facility in the facility capacity value storage means. And a facility selecting means for selecting based on the value. 2. The vehicle repair facility according to claim 1, wherein said facility capability value storage means and insurance execution capability value storage means store facility capability values for each item related to vehicle repair at the vehicle repair facility. Selection system. 3. The vehicle repair facility selection system according to claim 2, wherein said facility capability value storage means and insurance execution capability value storage means have equipment items as items relating to vehicle repair at the vehicle repair facility. 4. The vehicle repair system according to claim 2, wherein said facility capability value storage means and insurance execution capability value storage means have a repair vehicle receiving system item as an item relating to vehicle repair at a vehicle repair facility. Facility selection system. 5. The facility capacity value storage means and the insurance performance capacity value storage means have a qualification acquisition item as an item relating to vehicle repair at a vehicle repair facility.
Vehicle repair facility selection system as described. 6. A facility evaluation means for calculating a facility total capacity value by summing up a capability value for each item relating to vehicle repair for each vehicle repair facility, wherein the facility selection means is within a value within a predetermined range. The vehicle repair facility selection system according to any one of claims 2 to 5, wherein when a plurality of vehicle repair facilities are present, the vehicle repair facility having a higher total facility capacity value is selected with priority. 7. A location area data storage means for storing location area data of each facility; and a regional data input means for inputting regional data, wherein the facility selecting means includes: The vehicle repair facility selection system according to any one of claims 1 to 6, wherein the vehicle repair facility located in (1) is preferentially selected. 8. The location area data storage means further stores area data adjacent to each facility, and the facility selection means determines that there is no vehicle repair facility corresponding to the area input by the area data input means. 8. The vehicle repair facility selection system according to claim 7, wherein a vehicle repair facility in an adjacent area is selected.