JP2002024135A - Electronic bulletin board system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an electronic bulletin board system, with which the write of words to apply unpleasant feelings to the reader of an electronic bulletin board can be suppressed. SOLUTION: An electronic bulletin board system 1 has a word presenting part 11 for receiving word data transmitted from terminal equipment 3 of a speaker and presenting them on an electronic bulletin board 5 and a word reading part 12 for transmitting read picture display data for displaying the read picture of the electronic bulletin board 5 to terminal equipment 4 of a reader. The word reading part 12 transmits read picture display data for displaying a claim button for accepting a claim to the word data and when the claim button is operated, the terminal equipment 4 of the reader transmits a claim signal 40. When the claim signals to the same word data are received from the terminal equipment 4 of at least five different readers, a claim processing part 13 performs claim processing for deleting the word data from the electronic bulletin board 5 and transmitting a claim caution signal to the terminal equipment of the speaker.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an electronic bulletin board system for managing writing of comment data on an electronic bulletin board and browsing of the electronic bulletin board in a community site system.

[0002]

2. Description of the Related Art In recent years, community sites that provide free services such as providing an e-mail address and providing a homepage space to registered members who have registered as members have become popular.

[0003] In such a community site, an electronic bulletin board is provided as a place for registered members to provide information and exchange opinions, and each registered member can freely write his / her own remarks on the electronic bulletin board. In addition, it is possible to freely browse the contents of remarks written and posted on the electronic bulletin board.

[0004] However, if writing to the electronic bulletin board can be freely performed in this way, some registered members write remarks including obscene words and other expressions that are contrary to public order and morals, and post it on the electronic bulletin board. There is a possibility that a situation may occur in which the registered member who has posted the comment and browsed the comment may feel uncomfortable.

[0005] Therefore, before posting the written remark on the electronic bulletin board, filtering is performed to check whether or not the remark includes a presumed expression against public order and morals. An electronic bulletin board system has been proposed in which remarks are eliminated so as not to be posted on the electronic bulletin board.

[0006] However, in addition to the above-mentioned remarks that include expressions that are offensive to public order and morals, remarks that cause discomfort to the viewer include:
For example, there is a statement that announces the privacy of a specific registered member, a statement that defames a specific registered member in general terms, and the like, and these statements cannot be excluded by the above-described filtering. Also, if the above-mentioned filtering is performed unconditionally, there is a disadvantage that remarks that criticize expressions that violate public order and morals are also excluded.

[0007]

SUMMARY OF THE INVENTION The present invention has been made in view of the above background, and an object of the present invention is to provide an electronic bulletin board system capable of suppressing writing of a comment that causes discomfort to a viewer of the electronic bulletin board. Aim.

[0008]

SUMMARY OF THE INVENTION The present invention has been made to achieve the above object, and is provided in a community site system for performing data communication with a terminal device of a registered member via a network. Message posting means for receiving the message data transmitted from the terminal device of the speaker who is a registered member and posting it on the electronic bulletin board, and displaying the browsing screen of the electronic bulletin board on the terminal device of the registered member viewer The present invention relates to an improvement of an electronic bulletin board system having a comment browsing means for transmitting browsing screen display data to be performed.

The terminal device of the viewer has a complaint receiving means for receiving a complaint with respect to the comment data posted on the electronic bulletin board by the viewer and transmitting a complaint signal to the community site. When the community site system receives the complaint signal transmitted from the terminal device of the viewer, the comment data targeted for the complaint by the complaint signal and the speaker transmitting the comment data Complaint processing means for executing a complaint process for identifying and deleting at least one of the comment data from the electronic bulletin board and transmission of a complaint warning signal to the terminal device of the speaker. And

[0010] According to the present invention, a viewer of the electronic bulletin board can transmit the complaint complaint signal to the community site system by the complaint receiving means when browsing an unpleasant utterance. Then, in response to the transmission of the complaint signal, the complaint processing means executes the complaint processing on the speaker of the comment data that is the object of the complaint. Therefore, the complaint processing is executed based on the judgment of the viewer who actually browsed the bulletin board, and the statement transmitted to the speaker who transmitted the problem statement data regardless of the mode of expression included in the statement data. Self-control of data transmission can be encouraged.

The electronic bulletin board includes a general electronic bulletin board provided as a place for exchanging opinions among registered members, a conversation display part in a chat room, a display part of exhibition data and bid data in an auction, and the like. , And all display units where posting and browsing of data transmitted by registered members are performed.

[0012] The complaint processing means, when the community site system receives the complaint signal, reconfirms the intention of the complaint with the terminal device of the viewer who transmitted the complaint signal. When transmitting the complaint confirmation screen data for displaying the confirmation screen, and when the viewer instructs the complaint again on the complaint transmission confirmation screen,
Executing the complaint processing.

According to the present invention, it is possible to prevent the complaint signal from being transmitted due to an erroneous operation of the complaint button. In addition, the viewer can be urged to be careful in using the complaint button.

The complaint processing means executes the complaint processing when the community site receives the complaint signal for the same statement data from a predetermined number or more of different viewers. And

According to the present invention, the complaint signal is transmitted from a plurality of viewers equal to or more than the predetermined number, and the comment data which is objectively assumed to have a problem and the speaker of the comment data are transmitted to the complaint signal. The complaint processing can be executed in the above manner.

[0016] Further, when the complaint processing is executed by the complaint processing means for a specific speaker for a first predetermined number of times or more, a member registration deletion means for deleting the member registration of the speaker is provided. Features.

According to the present invention, the member registration deletion means deletes the member registration of a speaker who repeatedly transmits problematic comment data, thereby preventing the morale from decreasing in the electronic bulletin board.

When the community site system receives the complaint signal from the terminal device of a specific visitor for a second predetermined number of times or more, a complaint warning the terminal device of the visitor of abuse of the complaint receiving means. A complaint reception abuse warning means for transmitting a reception abuse warning signal is provided.

According to the present invention, the complaint reception abuse warning unit transmits the complaint reception abuse prevention signal to a viewer who frequently uses the complaint reception unit, whereby the abuse of the complaint reception unit is prevented. Can be suppressed, and appropriate use of the complaint receiving means can be encouraged.

Further, when the community site system receives the complaint signal for the same speaker from the terminal device of a specific viewer for a third predetermined number of times or more,
And a complaint reception abuse warning unit for transmitting a complaint reception abuse warning signal for warning the abuse of the complaint reception unit to the terminal device of the viewer.

According to the present invention, when the complaint signal is transmitted from the terminal device of the specific viewer to the same speaker more than the third predetermined number of times,
When there is a high possibility that the viewer has individually attacked the speaker, the complaint reception abuse warning unit transmits the complaint reception abuse warning signal to the terminal device of the viewer. Thus, it is possible to prevent the complaint receiving means from being abused as a means of harassment aimed at a specific speaker, and to encourage appropriate use of the complaint receiving means.

The comment browsing means transmits browsing screen data for displaying a complaint button for accepting the complaint on the browsing screen, and the complaint complaint means transmits the complaint button in response to an operation of the complaint button by the viewer. A complaint signal is transmitted.

According to the present invention, the viewer can easily make a complaint with respect to the comment data being viewed by operating the complaint button displayed on the browsing screen.

[0024]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described with reference to FIGS. FIG. 1 is a configuration diagram of a community site system including an electronic bulletin board system of the present invention, FIGS. 2 and 3 are explanatory diagrams of a browsing screen of the electronic bulletin board,
FIG. 4 is a data structure diagram of the database.

Referring to FIG. 1, a community site system 1 operates a community site that provides various services to registered members via the Internet 2.
The community site system 1 includes an electronic bulletin board system 10 that manages posting and browsing of comment data on an electronic bulletin board 5 provided as a place for exchanging opinions among registered members, and a database that stores information on registered members and the like. 20.

The electronic bulletin board system 10 is a terminal device 3 (3a, 3) of a speaker to an electronic bulletin board 5 which is a registered member.
The statement posting unit 11 that writes the statement data transmitted from b) in the electronic bulletin board DB 21 provided in the database 20
And the statement data written in the electronic bulletin board DB 21
Terminal device 4 of a viewer of electronic bulletin board 5 as a registered member
(4a, 4b).

Here, the electronic bulletin board 5 is a place where registered members freely exchange opinions with each other, and it is inherently undesirable to restrict the statement data posted on the electronic bulletin board 5 according to the content. However, when some registered members write comment data having a problem that slanders other members (hereinafter referred to as problem comment data) on the electronic bulletin board 5, however, viewers who have viewed the comment data may not be able to read the comment data. This may give a pleasure, cause a decrease in morals in the electronic bulletin board 5, and may cause a disadvantage that the number of participants in the electronic bulletin board 5 is reduced.

Therefore, the electronic bulletin board system 10 includes a complaint processing section 13 (corresponding to a complaint processing means of the present invention) and a member registration deletion section 14 in order to suppress the posting of problem statement data on the electronic bulletin board 5. (Corresponding to the member registration deletion means of the present invention), a complaint button abuse warning unit 15
(Corresponding to a complaint reception abuse warning unit of the present invention) and a complaint button abuse warning unit 16 (corresponding to a complaint reception abuse warning unit of the present invention).

FIG. 4A shows the database 20.
, The utterance No. of the utterance data transmitted from the terminal device 3 of the utterer. 4B, an electronic bulletin board DB21 storing personal information of registered members of the community site, a complaint complaint signal 40 and a complaint warning signal, as shown in FIG. 4B. And a complaint history DB 23 in which transmission / reception histories and the like are stored.

Hereinafter, a description will be given of a process executed by the electronic bulletin board system 10 for suppressing posting of problem statement data on the electronic bulletin board system 5.

When a signal requesting access to the electronic bulletin board 5 to the community site system 1 is transmitted from the terminal device 4 of the viewer who is a registered member or the terminal device 3 of the speaker, the electronic bulletin board system 10 A list display screen for displaying a list display section 51 of statement data written on the electronic bulletin board 5 (speech data stored in the electronic bulletin board DB 21) as shown in FIG. 50 screen data is transmitted.

A comment button 52 is provided by a registered member (speaker) who wants to write comment data on the electronic bulletin board 5.
Is operated, the message posting section 11 provided in the electronic bulletin board system 10 transmits the data of the screen for writing the comment data to the terminal device 3 of the commenter. When the speaker writes the message using the writing screen data, and the message data is transmitted from the terminal device 3 of the speaker to the community system 1, the message posting unit 11 writes the message data in the electronic bulletin board DB 21 in the electronic bulletin board DB 21. "Remarks" column (see Fig. 4 (a))
To memorize.

On the other hand, a registered member (browser) who wants to browse the statement data posted on the electronic bulletin board 5 selects a statement to be browsed from the statements displayed on the list display section 51, and clicks a browse button. When the 53 is operated, the comment browsing unit 12 provided in the electronic bulletin board system 10 transmits the screen data of the detailed browsing screen 60 of the comment data shown in FIG. 2B to the terminal device 4 of the viewer. .

On the detail browsing screen 60, a statement return button 62 and a statement advance button 63 for instructing display of the statement data immediately before and after the statement data 61 being viewed, respectively, are displayed.
And a response button 64 for instructing writing of a response to the comment data 61 being viewed, and a complaint button 65 for complaining the comment data 61 being viewed (constituting a complaint receiving means of the present invention). You.

The viewer can make a complaint with respect to the comment data 61 by operating the complaint button 65 when he / she feels discomfort with the comment data 61. When the viewer operates the complaint button 65, a complaint signal 40 (see FIG. 1) is transmitted from the terminal device 4 of the viewer to the community site system 1.

The community system 1 issues a complaint signal 4
Upon receiving 0, the complaint processing unit 13 transmits data for displaying a complaint confirmation screen 70 for reconfirming the intention of the complainant of the viewer to the terminal device 4 of the viewer, as shown in FIG. . Then, the complaint processing unit 13 accepts the complaint when the viewer operates the execute complaint button 71,
When the viewer operates the cancellation button 72, the complaint is canceled.

As described above, when the complaint button 65 is operated, the complaint processing unit 13 does not immediately accept the complaint but reconfirms the intention of the complaint on the complaint confirmation screen 70. It is possible to prevent a complaint from being made due to erroneous operation of the complaint button 65, and to urge the viewer to take care of the complaint.

The complaint signal 40 includes the statement No. of the comment data being viewed when the viewer operates the complaint button 65. The complaint processing unit 13 specifies the problem statement data that is the subject of the complaint from the data. Then, the complaint processing unit 13 writes the comment No. of the question statement data in the electronic bulletin board DB 21 shown in FIG. In the “Complaint History” section corresponding to the above, the fact that the complaint was filed and the member I of the viewer who filed the complaint
Record D etc.

Further, the complaint processing section 13 provides the electronic bulletin board D
The member ID of the speaker who transmitted the problem statement data from B21 is specified, and the registered member DB2 shown in FIG.
The fact that a complaint has been received is recorded in the “acceptance” section of the “complaint history” corresponding to the member ID of No. 2.

The complaint processing section 13 specifies the member ID of the viewer who has filed a complaint, and
The fact that the viewer has made a complaint is recorded in the “acceptance” section of the “complaint history” corresponding to the member ID of No. 22.

Then, the complaint processing section 13 sends the electronic bulletin board D
B21 monitors the data recorded in the "history of complaints" and, when finding comment data that has received a complaint from at least five different registered members (corresponding to the predetermined number of the present invention), The posting of the data on the electronic bulletin board 5 is prohibited (corresponding to the deletion of the comment data of the present invention from the electronic bulletin board), and the complaint is filed on the terminal device 3 of the speaker who transmitted the comment data. A complaint process for transmitting an e-mail (corresponding to a complaint warning signal of the present invention) for warning the user is executed.

Then, the complaint processing unit 13 has received the complaint processing in the "complaint processing history" of the registered member subjected to the complaint processing in the registered member DB 22 shown in FIG. 4B. Record facts.

The member registration deletion unit 14 monitors the transition of the data of “complaint processing history” in the registered member DB 22,
A process for deleting the registration of the registered member who has received the complaint process three times (corresponding to the first predetermined number of times of the present invention) is performed.
As a result, the registered members who frequently transmit the problem statement data are excluded from the community site, and it is possible to prevent the moral of the community site from lowering.

Next, the complaint button abuse warning unit 15 and the complaint button abuse warning unit 16 perform a process for suppressing an unauthorized use of the complaint button 65 by a viewer of the electronic bulletin board 5.

The complaint button abuse warning unit 15 is shown in FIG.
Monitor the transition of the data at the "originating" part of the "complaint history" of the registered member DB 22 shown in (1), and set the upper limit ( An e-mail (corresponding to a complaint reception abuse warning signal of the present invention) is sent to registered members who are equal to or greater than the second predetermined number of times of the present invention to warn of abuse of a complaint.

As a result, it is possible to urge a registered member having an abnormally large number of complaints compared to other registered members to restrain himself from abusing the complaint button 65.

On the other hand, similarly to the complaint button abuse warning unit 15, the complaint button abuse warning unit 16 shows the transition of the data at the “originating” part of the “complaint history” in the registered member DB 22 shown in FIG. Monitor. Then, an e-mail alerting the registered member who has made a complaint request five or more times (corresponding to the third predetermined number of times of the present invention) to a specific registered member (e-mail of the present invention) (Corresponding to a complaint reception abuse warning signal).

As a result, it is possible to urge a registered member who repeatedly makes a complaint aiming at a specific registered member for slander etc. to restrain himself from abusing the complaint button 65.

In the present embodiment, an example has been shown in which registered members make a complaint with respect to statement data posted on the electronic bulletin board 5 for exchanging opinions. The present invention can also be applied to a case where a complaint is filed against various comment data posted on a web page in a community site, such as a posting section of exhibition data in the above.

Further, in the present embodiment, as shown in FIG. 2A, a complaint for the comment data is made by a complaint button 65 displayed on the comment browsing screen 60 of the electronic bulletin board 5. The complaint signal may be transmitted by another method, for example, by operating a keyboard provided on the terminal device 4 of the viewer.

Further, in the present embodiment, both the prohibition of posting of the problem statement data on the electronic bulletin board 5 and the warning of the complaint to the speaker who transmitted the problem statement data are performed in the complaint processing. The effects of the present invention can be obtained even when only one of them is performed.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of a community site.

FIG. 2 is an explanatory diagram of a browsing screen of an electronic bulletin board.

FIG. 3 is an explanatory diagram of a browsing screen of an electronic bulletin board.

FIG. 4 is a data structure diagram of a database.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Community site system, 2 ... Internet, 3 ... Speaker terminal device, 4 ... Viewer terminal device, 5
... Electronic bulletin board, 10 ... Electronic bulletin board system, 20 ... Database

Claims (7)

[Claims] 1. A community site system for performing data communication with a terminal device of a registered member via a network, comprising: receiving utterance data transmitted from a terminal device of a speaker who is a registered member; An electronic bulletin board system comprising: message posting means for posting on a bulletin board; and statement browsing means for transmitting browsing screen display data for displaying a browsing screen of the electronic bulletin board to a terminal device of a viewer who is a registered member. The terminal device of the viewer has a complaint receiving means for receiving a complaint for the comment data posted on the electronic bulletin board by the viewer and transmitting a complaint signal to the community site. When receiving the complaint signal transmitted from the terminal device of the person,
Identifying the comment data subject to the complaint by the complaint signal and the speaker who transmitted the comment data, deleting the comment data from the electronic bulletin board, and a complaint warning signal for the speaker's terminal device An electronic bulletin board system comprising a complaint processing means for executing a complaint process for at least one of the transmission of the electronic mail. 2. The complaint processing means, when the community site system receives the complaint signal, a complaint for reconfirming the intention of the complaint with the terminal device of the viewer who transmitted the complaint signal. 2. The complaint process according to claim 1, further comprising transmitting complaint confirmation screen data for displaying a confirmation screen, and executing the complaint processing when the viewer instructs the complaint again on the complaint confirmation screen. Electronic bulletin board system. 3. The complaint processing means executes the complaint processing when the community site receives the complaint signal for the same utterance data from terminal devices of a predetermined number or more of different viewers. 3. The electronic bulletin board system according to claim 1, wherein: 4. A method according to claim 1, wherein said complaint processing means includes means for deleting member registration of said speaker when said complaint processing is executed for a specific speaker for a first predetermined number of times or more. The electronic bulletin board system according to any one of claims 1 to 3, characterized in that: 5. When the community site system receives the complaint complaint signal from the terminal device of a specific visitor for a second predetermined number of times or more, a complaint warning the terminal device of the visitor of abuse of the complaint receiving means. The electronic bulletin board system according to any one of claims 1 to 4, further comprising a complaint reception abuse warning unit that transmits a reception abuse warning signal. 6. When the community site system receives the complaint signal for the same speaker from the terminal device of a specific viewer for a third or more predetermined number of times, The electronic bulletin board system according to any one of claims 1 to 5, further comprising a complaint reception abuse warning unit that transmits a complaint reception abuse warning signal that warns abuse of the complaint reception unit. 7. The comment browsing means transmits the browsing screen data for displaying a complaint button for accepting the complaint on the browsing screen, and the complaint receiving means responds to an operation of the complaint button by the viewer. 7. The electronic bulletin board system according to claim 1, wherein the complaint signal is transmitted.