JP2002016695A - Telephone system and telephone method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a telephone system and a telephone method which can reduce the mental burden on the speaker of a held telephone set so as to enable the speaker to select the favorite hold tone, hear the hold tone of high sound quality for expecting high line concentration effects and also attain highly efficient operations of the telephone system. SOLUTION: A telephone system 101 of its own includes a means which analyzes the voice information given from a telephone system 107 of the opposite party, detects a holding state of the system 107, controls the voice signals sent from the system 107 and the hold tone of the system 101 and switches the output voices to the hold tone in response to the detected signal of the holding state. Thus, the speaker of the system 107 can select a desired hold tone for reducing own mental burden, can hear the hold tone of high sound quality for expecting high line concentration effects and also can attain highly efficient operations of the system 101.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a telephone device and a telephone method based on voice communication.

[0002]

2. Description of the Related Art Conventionally, there is a telephone device based on voice communication. In the telephone device, first, an instruction is given to the hold instruction means via the hold button or the like to shift to the hold state. At this time, an instruction is given to the sound holding sound switching means in the holding instruction means to select the holding sound instead of the voice.

The hold instructing means instructs the hold sound control means to reproduce the stored hold sound. As a result, the output of the hold side telephone is not the call voice input from the input voice processing unit, but the reproduction sound of the hold tone stored by the hold tone control means is output to the telephone network side through the line control means. I do.

[0004] The held telephone, without knowing the processing in the holding telephone, changes the sound transmitted from the voice input from the input voice processing means to the held sound reproduced by the held sound control means. Is simply output through a speaker or the like by the output sound processing means. Even when the holding telephone switches from the holding state to the talking state, the transmitted sound is output similarly.

[0005] This type of telephone device is disclosed, for example, in Japanese Unexamined Patent Publication No. Hei.
There is an apparatus described in Japanese Patent No. 23655 (telephone). In this type of telephone device, when a hold operation unit is operated on a telephone in a talking state, the recorded melody is transmitted to a handset via a telephone line as a hold sound. As a result, it is possible to employ any melody selected by the user as a hold tone, and to enable comfortable use of the telephone.

[0006]

However, in the conventional telephone apparatus up to now, the speaker of the hold-side telephone has only one side of music which is generally used as a hold tone reproduced on the hold-side telephone. Despite being unsuitable for transmission and severely degraded, and having almost no information to be conveyed, the line may continue to be occupied even during the hold state.

[0007] The present invention has been made in view of such circumstances, and the psychological burden on the speaker of the held telephone so that the speaker of the held telephone can select a holding tone that suits his / her preference. It is an object of the present invention to provide a telephone device and a telephone method that can reduce the number of telephone calls and can listen to a high-quality hold sound, and as a result, can expect a line concentrating effect and can operate with high efficiency.

[0008]

SUMMARY OF THE INVENTION In order to achieve the above object, a telephone device of the present invention analyzes voice information from a counterpart telephone in its own telephone, and when the counterpart telephone is in a hold state, holds the telephone. It is provided with a detecting means for detecting a state, a control means for controlling a voice signal from the other party's telephone and the holding sound of the own telephone, and a switching means for switching the output voice holding sound based on the detection signal from the detecting means. It is what was constituted.

With this configuration, voice information from the other party's telephone is analyzed in its own telephone, and when the other party's telephone is on hold, the on-hold state is detected, and the voice signal from the other party's telephone and the own audio signal are output. By controlling the hold sound of the telephone and switching between the output sound and the hold sound based on the detection signal of the hold state, the speaker of the held telephone selects the hold sound that suits his / her own taste, and By reducing the psychological burden on the speaker of the telephone and listening to the high-quality holding sound, it is possible to expect a line concentrating effect and enable highly efficient operation.

[0010] The telephone apparatus of the present invention is provided with a hold state detecting means for putting the other telephone on hold and detecting the release of the hold state by analyzing the voice information from the other party telephone by the detecting means. It is composed.

[0011] With this configuration, by analyzing the voice information from the other party's telephone, the other party's telephone is put on hold, the release of the hold state is detected, and the speaker of the held telephone sets itself. High-efficiency by reducing the psychological burden of the speaker of the hold-receiving telephone and listening to the high-quality sound on hold. Can be operated.

[0012] The telephone device of the present invention is configured such that the control means includes a hold tone control means for controlling the storage of the hold tone and the reproduction of the hold tone and the storage of the hold tone and the reproduction of the hold tone. Things.

[0013] With this configuration, the hold tone is stored, the stored hold tone is reproduced, and the hold tone is stored and the hold tone is reproduced. Higher efficiency can be achieved by selecting a hold tone that matches the taste, reducing the psychological burden on the speaker of the holdee telephone, listening to the hold sound of high sound quality, and expecting a line concentrating effect. Operation can be enabled.

According to the telephone apparatus of the present invention, the holding instruction means for instructing the holding state of the voice information from the other party telephone in the own telephone and the holding state between the other party telephone according to the instruction from the holding instruction means. Hold control means for controlling the hold sound, hold sound control means for controlling the storage of the hold sound, and reproduction of the stored hold sound, and store the sound output and the hold sound in the own telephone according to the control command of the hold sound control means. Output sound for switching between the held sound stored in the area of the held sound control means for
And a holding sound switching means.

[0015] With this configuration, control for instructing the hold state of the voice information from the other party telephone in the own telephone and establishing the hold state with the other party telephone according to the instruction of the hold state is performed. , And control the storage of stored music and the reproduction of stored music, and switch between voice output and stored music stored in the own telephone by the music control command, so that the speaker of the held telephone can use his / her own preference. High-efficiency operation by selecting the on-hold tone that matches the call, reducing the psychological burden on the speaker of the holdee telephone, enabling the user to listen to the high-quality on-hold tone, and expecting a line concentrating effect. Can be made possible.

The telephone apparatus of the present invention has a holding instruction unit for instructing a holding state of voice information from a counterpart telephone in its own telephone, and establishes a holding state with the counterpart telephone according to an instruction from the holding instruction unit. A request to transmit a hold tone to the other party's telephone, and a hold tone state control means for controlling a request to stop the hold tone, and a hold tone transmitted from the other party's phone in response to an instruction from the hold tone state control means. Storing, holding sound control means for controlling the reproduction of the stored holding sound, and a sound output and a holding sound stored in the holding sound control means for storing the holding sound in the own telephone according to a control command of the holding sound control means. Output sound / holding sound switching means for switching.

[0017] With this configuration, the own telephone is instructed to hold the voice information from the other telephone, and
A hold state is established with the other party's telephone according to the hold instruction, a transmission of a hold tone is requested to the other party's telephone, and the other party's telephone is transmitted by a hold tone state instruction that controls a hold tone stop request. It controls the accumulation of the music on hold and the reproduction of the music on hold, and switches between the voice output and the music on hold stored in the own phone according to the music on hold control command, so that the speaker of the held phone can make his own preference. High-quality operation by reducing the psychological burden on the speaker of the held telephone and listening to the high-quality on-hold sound. Can be made possible.

In the base station telephone apparatus of the present invention, the holding instruction means for instructing the holding state of the voice information from the other party telephone in the own telephone, and the holding state between the other party telephone according to the instruction from the holding instruction means. Holding state control means for controlling the establishment, holding sound control means for controlling accumulation of the holding sound, and reproduction of the stored holding sound; sound output and holding in the own telephone set by a control command of the holding sound control means. Output sound / hold sound switching means for switching between the hold sound stored in the hold sound control means for storing the sound.

With this configuration, the holding state of the voice information from the other party's telephone is instructed in the own telephone, the control for establishing the holding state with the other party's telephone is performed by the holding instruction, and the holding is performed. It controls the accumulation of sound and the reproduction of the stored hold tone, and switches between the voice output and the hold tone stored in the own telephone according to the hold tone control command, so that the speaker of the held telephone matches his / her preference. The ability to select music on hold, reduce the psychological burden on the speaker of the hold phone, enable the user to listen to music on hold with high sound quality, and expect the line concentrating effect at the base station to achieve high efficiency Operation can be enabled.

In the base station telephone apparatus of the present invention, the holding instruction means for instructing the holding state of the voice information from the other party telephone in the own telephone, and the holding state between the other party telephone according to the instruction from the holding instruction means. A hold tone state control means for establishing and requesting the other party's telephone to transmit a hold tone, and controlling a hold tone stop request, and a hold tone transmitted from the other party's phone according to an instruction from the hold tone state control means. Hold sound control means for controlling the reproduction of the stored hold sound, and the hold sound stored in the hold sound control means for storing the sound output and the hold sound in the own telephone according to the control command of the hold sound control means. And output sound / holding sound switching means for switching between the two.

With this configuration, the holding instruction means for instructing the holding state of the voice information from the other party telephone in the own telephone, and the holding state is established between the other party telephone by the instruction from the holding instruction means. A request to transmit a hold tone to the other party's telephone, and a hold tone state control means for controlling a request to stop the hold tone, and a hold tone transmitted from the other party's phone in response to an instruction from the hold tone state control means. Storing, holding sound control means for controlling the reproduction of the stored holding sound, and a sound output and a holding sound stored in the holding sound control means for storing the holding sound in the own telephone according to a control command of the holding sound control means. Switching, reducing the psychological burden on the speaker of the held telephone, enabling the user to listen to high-quality on-hold sounds, and expecting a line concentrating effect at the base station to achieve high-efficiency operation. It is possible to function.

The mobile station telephone apparatus according to the present invention instructs, within its own telephone, a hold state of voice information from the other telephone,
An on-hold state is established with the other party's telephone by an instruction, a transmission request of a on-hold tone is made to the other party's telephone, and a stop request for the on-hold tone is controlled, and the on-hold tone transmitted from the other party's telephone by the instruction Output sound / hold sound switching means for controlling the storage, the reproduction of the stored hold sound, storing the voice output and the hold sound in the own telephone according to the control command, and switching between the stored hold sound. To be configured.

With this configuration, a hold state of voice information from the other party's telephone is instructed in the own telephone, a hold state is established with the other party's telephone by the instruction, and the hold state is held for the other party's telephone. Along with making a sound transmission request, controlling a hold sound stop request, controlling the accumulation of the hold sound transmitted from the other party's telephone according to the instruction, and controlling the reproduction of the stored hold sound, the voice output and the own telephone are controlled by the control command. The hold tone in the phone is stored, and the stored hold tone is switched to reduce the psychological burden on the speaker of the held phone so that the high-quality hold tone can be heard and the line concentrating effect at the base station can be improved. As expected, highly efficient operation can be achieved.

According to the telephone method of the present invention, there is provided a step of instructing a hold state of voice information from a counterpart telephone in the own telephone, and establishing a hold state between the counterpart telephone and the own telephone according to the instruction of the hold state. Performing a request to transmit a hold tone to the other party's phone, controlling a request to stop the hold tone, and storing and storing the hold tone transmitted from the other party's phone according to the control instruction of the hold tone state. Controlling the reproduction of the stored hold sound, storing the sound output and the hold sound in the own telephone according to the control command of the hold sound, and switching the stored hold sound and the output sound. To do.

[0025] By doing so, the holding state of voice information from the other party's telephone in the own telephone is instructed, and the holding state is established between the other party's telephone and the own telephone by the instruction of the holding state. Requests the transmission of a music on hold to the telephone, controls a request to stop the music on hold, controls the accumulation of music on hold transmitted from the other party's telephone according to the control instruction of the music on hold state, and controls the reproduction of the accumulated music on hold. , Accumulate voice output and hold tone in own phone by control command of hold tone,
Switch between stored hold sound and output sound to reduce the psychological burden on the speaker of the holdee telephone so that high-quality hold sound can be heard, and to expect a line concentrating effect, resulting in high efficiency. Can be operated.

According to the telephone method of the present invention, there is provided a step of instructing a hold state of voice information from a counterpart telephone in a own telephone, a step of establishing a hold state with the counterpart telephone according to the hold instruction, Requesting transmission of a music on hold, and controlling a request to stop the music on hold,
A step of controlling the accumulation of a holding tone transmitted from the other party's telephone according to the state indication of the holding tone, and the reproduction of the stored holding tone; and a holding tone for storing the sound output and the holding tone in the own phone according to the holding tone control command. And a step of switching between (i) and (ii).

[0027] By doing so, the hold state of the voice information from the other party's telephone in the own telephone is instructed, the hold state is established with the other party's telephone by the hold instruction, and the hold is made to the other party's telephone. Along with making a sound transmission request, controlling a hold sound stop request, controlling the hold sound transmitted from the other party's telephone according to the hold sound state instruction, controlling the playing of the stored hold sound, controlling the hold sound By switching the voice output and the hold tone that accumulates the hold tone in the own phone according to the command, the psychological burden of the speaker of the held phone can be reduced and the hold tone of high sound quality can be heard, and the line concentrating effect can be improved. As expected, highly efficient operation can be achieved.

[0028]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The gist of the present invention is to enable a telephone to receive a hold sound which is not affected by a line and has little deterioration.

(Embodiment 1) FIG. 1 is a block diagram showing a configuration of a telephone apparatus according to Embodiment 1 of the present invention. In the figure, the own telephone device 101 is a general telephone device having a hold function. When a hold button or the like is used to hold the telephone device 101, a hold sound stored in the own telephone device 101 in advance is transmitted to the other party telephone device 107. , And the hold tone can be transmitted to the other party's telephone. Here, a melody can generally be used as the hold sound.

The input voice processing unit 102 of the own telephone device 101
During a telephone call, voice is input through a microphone such as a receiver, and A / D conversion and encoding are performed if necessary. The hold instructing unit 105 is operated by the hold button or the like.
Receiving an instruction to put 1 into a hold state,
1 is instructed to each block so as to be in a suspended state.

Hold tone control section (hold tone control means) 104
Has a storage means, a selection means, and a reproduction means for holding sounds, and switches between the input sound and the holding sounds in accordance with an instruction from the holding instruction unit 105. The selected voice information is output to the telephone line network 113 by one line control unit 106. Telephone device 1
Reference numeral 07 denotes a telephone device on the hold side, which is hereinafter referred to as a telephone device on the hold side (for short, the telephone device on the other side).

The other party's telephone device 107 includes a hold state detector (hold state detector) 109 for detecting whether or not the other party's telephone is on hold from a voice signal input from another line controller 108, and a hold tone. Of the speaker of the other party's telephone device 107 and the hold sound of the hold sound control unit 104 of the own telephone device 101 in accordance with an instruction from the hold state detection unit 109. It comprises an output voice / holding sound switching unit (holding sound switching unit) 111, and an output voice processing unit 112 for outputting voice information to the outside of the telephone using a speaker or the like.

The input audio processing unit 102 and the output audio processing unit 1
In 12, not only the analog signal is processed, but also encoding and decoding can be performed as needed. Similarly, the hold sound may be stored not only in an analog form but also after encoding and compressing the amount of information.

Next, the other party's telephone device 107 shown in FIG.
Will be described. The voice input from the input voice processing unit 102 during a normal call is transmitted to the other party's telephone device 107, the hold state detecting unit 109 analyzes the information, determines that the call is a normal call, and holds the output voice / hold sound switching unit 111. Instruct the user to select a sound. Thereby, the hold sound reproduced by the hold sound control unit 104 is transmitted to the other party's telephone device 107.

Hold state detection unit 1 of partner telephone unit 107
09 analyzes the transmitted voice information and detects that it is in a hold state. After the detection, an instruction is issued to the holding tone control unit 110 and the output voice / holding tone switching unit 111, and the other party's telephone 1
The holding sound of the holding sound control unit 110 in the area 07 is reproduced and output through the output sound processing unit 112.

When hold release is instructed to the hold instructing unit 105 of the telephone apparatus 101, the hold sound instructing unit 105 stops the hold sound control unit 104 and the input sound / hold sound switching unit 103 stops.
To select the input voice. As a result, the voice information output by the input voice processing unit 102 is transmitted to the other party telephone device 107 instead of the hold sound.

The other party's telephone device 107 detects the end of the hold state of the hold state detection unit 109 and outputs the hold sound control unit 110
To stop, supports the playback of the output voice / holding sound switching unit 111, issues an instruction to the input voice / holding sound switching unit 103, and instructs the other party's telephone device 107 to select the voice information to be transmitted. Enter normal call state.

According to the above-described configuration and procedure, when the held state is put on hold, the held sound stored in the own telephone device 101 is reproduced, so that the held sound matching the taste of the held person is stored in advance. If this is the case, the psychological burden of waiting can be reduced, and the hold sound at this time can be reduced to the telephone network 1.
Since the signal does not pass through 13, it is possible to listen to a high-quality hold sound so as not to be deteriorated by the influence of the line.

(Embodiment 2) FIG. 2 is a block diagram showing Embodiment 2 of the telephone apparatus according to the present invention. It is necessary that both the hold side and the hold side telephone equipment function similarly.

The input audio processing units 202 and 212 and the output audio processing units 208 and 218 perform processing such as A / D conversion and encoding of input audio, and processing such as D / A conversion and decoding of output audio, respectively. . The on-hold sound control units 205 and 215 accumulate, reproduce, stop, and record on-hold sound in accordance with instructions from the on-hold state control units 206 and 216.

The on-hold sound control units 205 and 215 accumulate, reproduce, stop, stop, and record the on-hold sound in accordance with instructions from the on-hold state control units 206 and 216. Hold state control unit 20
6, 216 has control means for establishing synchronization of the hold state between the own telephone apparatus 201 on the hold side and the other party's telephone apparatus 211 on the hold side.

When receiving a hold instruction with a device such as a hold button, the hold instructing units 204 and 214 instruct the hold state control units 206 and 216 to hold. An instruction is given to the sections 206 and 216 to release the hold.

Input voice / hold tone / control information switching unit 20
3 and 213, in response to an instruction from the hold state control units 206 and 216, switch between the input voice, the hold sound, and control information for synchronizing the hold state.

The output voice / hold sound switching unit 217 switches between the voice received from the other party's telephone device 211 and the hold sound stored in the own telephone device 201 in accordance with an instruction from the hold state control units 206 and 216. Do. Line control unit 20
Reference numerals 9 and 219 control transmission and reception with the telephone network 210.

Next, the operation of the telephone device shown in FIG. 2 will be described. The description of the call state is self-evident and will not be repeated. Hereinafter, the own telephone device 201 is referred to as a telephone device on the hold side, and the partner telephone device 211 is a telephone device on the hold side.

When a hold instruction is issued to the hold instruction unit 204 by a hold button or the like, the hold instruction unit 204 issues an instruction to the hold state control unit 206 to shift to the hold state. To establish a hold state with the other party's telephone device 211, the hold state control unit 206 first issues an instruction to the input voice / hold sound / control information switching units 203 and 213 to select control information. In order to establish the hold state, control information is communicated with the other party's telephone device 211.

The hold state control unit 206 transmits the hold state start notification information to the other party's telephone device 211. The hold state control unit 216 of the other party's telephone device 211 detects the information, and returns the hold state confirmation information when accepting the hold state. The own telephone device 201 establishes the hold state by receiving the hold state confirmation information.

If the other party's telephone device 211 is refused or ignored to be put on hold, the hold state control unit 20
6 is instructed to reproduce the hold sound, the input sound / hold sound / control information switching units 203 and 213 are instructed to select the hold sound, and the hold sound is transmitted to the other party's telephone device 211.

As the voice output on the own telephone device 201 side, voice information sent from the other party's telephone device 211 may be output, or the hold sound of the own telephone device 201 may be reproduced.

The telephone apparatus 20 on the hold side after the hold state is established
1 will be described. When the hold state is established, there is no need to transmit voice information and hold sound from the own telephone device 201, and therefore, the input voice / hold sound / control information switching units 203 and 213 are provided.
Is instructed to select control information to prevent transmission of useless information.

The operation of the telephone device on the hold side after establishment of the hold state will be described. After transmitting the hold state confirmation information, the hold state control unit 216 is instructed to select the hold sound to the output sound / hold sound switching unit 207 so as to reproduce the hold sound. When the call is in the hold state, it is not necessary to transmit the voice information even in the other party's telephone device 211 on the hold side, so the input voice / hold tone / control information switching unit 20
3, 213 may be instructed to select control information.

Next, the operation of releasing the hold will be described.
When the hold release is instructed in the own telephone device 201, the hold instructing unit 204 issues a hold release instruction to the hold state control unit 206. The hold state control unit 206 transmits the hold state end information to the other party's telephone device 211. Upon receiving the information, the other party's telephone device 211 returns the hold state end confirmation information, and switches the input voice / hold tone / control information switching units 203 and 213 and the output voice / hold tone switching unit 207.
Then, an instruction to select an audio signal is issued, and the hold sound control unit 215 is instructed to stop reproduction of the hold sound.

Similarly, upon receiving the hold state end confirmation information, own telephone apparatus 201 instructs input voice / hold tone / control information switching section 203 and output voice / hold tone switching section 207 to select voice information. To return to the call state,
Be able to talk. As described above, the other party's telephone device 211 on the hold side can hear the hold sound with little deterioration because it is not affected by the line. ATM and Vo
When using a technology such as ice over IP, almost no data flows during the hold state, so that the communication line can be effectively used.

(Embodiment 3) FIG. 3 is a block diagram showing Embodiment 3 of the present invention. The same components as those in the second embodiment are denoted by the same reference numerals, detailed description thereof will be omitted, and different components will be described in detail.

The hold state control units 306 and 316 have a function of making a hold sound transmission request and a stop request to the other telephone apparatus 211A in addition to a function for establishing / releasing the hold state with the other telephone apparatus 211A. Have. Further, the on-hold tone information received from the other party's telephone device 211A is stored in the on-hold tone control units 205 and 215 of the own telephone device 201A, and the on-hold tone control unit 20 is repeatedly played back.
5, 215.

Hereinafter, this operation will be described. Until the hold state is established, the procedure is the same as that described in the second embodiment.
When the hold state is established, the hold state control unit 215 of the own telephone apparatus 201A on the hold side transmits a hold sound transmission request to the other telephone apparatus 211A. The other party's telephone device 21
1A receives the signal, issues an instruction to the input voice / hold sound / control information switching unit 213 and the hold sound control unit 215, and transmits the hold sound to the telephone apparatus 201A.

The own telephone device 201A transmits the hold sound information transmitted from the other party's telephone device 211A to the hold sound control unit 2A.
05, and the hold state control unit 205 sends the output voice / hold sound switching unit 207 to the other party's telephone device 211A.
Is instructed to output the voice information from. Thereby, the own telephone device 201A outputs the hold sound transferred from the other party's telephone device 211A from the output sound processing unit 208.

Thereafter, upon receiving a prescribed amount of the hold tone information, the hold status control unit 306 sends the other party's telephone device 211A.
And the output sound / holding sound switching unit 217 can be selected to output the holding sound. In this way, the hold sound control unit 215
The previously stored hold sound can be repeatedly played back until the hold state is released. Regarding the reception of music on hold information, if error detection is possible, when an error is detected, a request for retransmission is made, so that the error rate becomes equal to or less than the specified error rate,
By issuing a hold sound stop request, it is possible to reproduce a hold sound of high sound quality.

When receiving the hold tone stop request, the other party's telephone device 211A stops transmitting the hold tone. Although the example of transmitting the on-hold tone information from the other party's telephone device 211A to the own telephone device 201A has been described,
It is similarly possible to transmit the hold sound information from 1A to the other party's telephone device 211A. The other party's telephone device 2
Without receiving the hold tone from the telephone set 201A.
It is also possible to reproduce the hold sound stored in the hold sound control unit 215 in the. With the following configuration, the signal band of the telephone line network 210 can be used with high efficiency at the time of holding.

(Embodiment 4) FIG. 4 is a block diagram illustrating a configuration of Embodiment 4 of the present invention.

The own telephone device 401 on the hold side is a general telephone device having a hold function, and a detailed description of its operation will be omitted. The base station 408 on the holding side includes a line switching unit 409 for connecting lines between telephone devices, a line multiplexing / separating unit 413 for multiplexing and demultiplexing connections from each telephone device, and a line from the telephone device. A hold state detection unit 410 that analyzes a voice signal flowing to the network side and detects whether or not the network is in a hold state;
The hold sound is accumulated according to an instruction from the hold state detection unit 410,
It is composed of a hold sound control unit 412 for reproducing. It comprises a hold state control unit 411 that performs synchronous control of a hold state for the base station 414 to which the other party's telephone device 420 is connected, and a hold sound control unit 412 that stores and plays back a hold sound. The hold-side base station 414 must have a similar configuration. The other party's telephone device 420 may be a general telephone device.

Next, the operation procedure will be described. Own phone 4
In 01, when a hold instruction is issued from the hold instruction unit 405, the hold sound stored in the hold sound control unit 404 is transmitted to the base station 408 instead of the input sound. At this time, the hold state detection unit 410 of the base station 408 analyzes the voice information signal flowing through the line, and determines whether or not a call is being made. Here, when it is determined that the call is in the hold state, an instruction is issued to the hold state control unit 411 to establish the hold state with the base station 414 to which the other party's telephone is connected. An instruction is issued to the hold state control unit 411 to establish a hold state with the base station 414 to which the other party's telephone is connected.

The hold state control unit 411 notifies the base station 414 on the hold side of a hold state start request. The hold state control unit 417 of the hold-side base station 414 receives it, and if it is acceptable, returns a hold state acceptance permission. As a result, the synchronization of the hold state between the base stations 408 and 414 is completed.

Thereafter, the hold base station 408 requests the held base station 414 to reproduce the stored hold sound, and sends the request to the other party's telephone unit 420 to transmit the hold base station 414 to the hold base station 414. The hold sound stored in the hold sound control unit 412 can be reproduced. As a result, when on hold,
Since voice information does not flow between the base stations 408 and 414, the signal band can be saved, so that the telephone network can be used with high efficiency.

(Fifth Embodiment) FIG. 5 is a block diagram showing a fifth embodiment of the present invention.

When a hold instruction is given to the own telephone apparatus 501, the hold state control unit 505 of the other party telephone apparatus 519 issues a hold start notification to synchronize the hold state with the base station 509. On the base station 509 side, the hold state control unit 511
When this information is received for its own telephone device 501, it notifies the other telephone device that synchronization of the hold state has been established.

Next, the holding base station 509 synchronizes the holding state with the holding base station 514 in the same manner as the method performed by the holding base station 509. When the suspended base station 514 receives this information, the suspended base station 5
09 is notified that the hold state has been established. Next, the hold state is similarly established for the base station 514 on the hold side. When the other party's telephone apparatus 519 on the hold side receives this and notifies the base station 514 of the establishment of synchronization, the other party's telephone apparatus 519 receives the other party's telephone apparatus 519 from the own telephone apparatus 501 and notifies the base station 514 of the establishment of synchronization. A hold state from 501 to the other party's telephone device 519 can be established.

As described above, the hold sound is reproduced by the hold sound control section 504 of the telephone apparatus 501 at the time of holding on the telephone apparatus side, and output from the output sound processing section 507.
At this time, the base station 514 sets the own telephone device 50 under control.
No on-hold sound information is transmitted to the telephone device 519 of the communication partner. As a result, the user can listen to the high-quality holding sound with little deterioration according to his / her preference.

If the telephone device is set to reproduce the hold sound of the base station 509, the telephone device
, The desired hold tone index is designated for the side, and the hold tone transmitted from the base station 509 is reproduced on the telephone device side. At this time, it is possible to stop the transmission and release the line when the required amount has been accumulated, as well as to keep the hold tone flowing, and to make effective use of the line.

If the telephone device on the hold side does not have a mechanism for synchronizing the hold state, the base station 5 on the hold side
It is also possible to store a required amount of the holding tone stored in the holding tone control unit 504 in the holding tone control unit 517 of the base station 514 on the hold side, stop transmission, and release the line. , The line can be used effectively.

If the other party's telephone device on the hold side does not have a mechanism for synchronizing the hold state, the required amount is stored in the hold sound control unit 517 of the base station 514 on the hold side, and the hold The sound can be reproduced by repeating the sound.

As described above, by listening to the high-quality holding sound, it is possible to hear the holding sound that matches the user's preference even in the held state, and to useless information to the holding sound. This eliminates the need for the advantage that the signal band of the telephone network can be used with high efficiency.

[0073]

As described above, according to the present invention, the psychological burden on the speaker of the held telephone can be reduced so that the speaker of the held telephone can select a holding tone that suits his / her preference. Therefore, the user can hear a high-quality hold sound, and as a result, a line concentrating effect can be expected and high-efficiency operation can be performed.

[Brief description of the drawings]

FIG. 1 is a block diagram of a telephone device according to a first embodiment of the present invention.

FIG. 2 is a block diagram of a telephone device according to a second embodiment of the present invention.

FIG. 3 is a block diagram of a telephone device according to a third embodiment of the present invention.

FIG. 4 is a block diagram of a telephone device according to a fourth embodiment of the present invention.

FIG. 5 is a block diagram of a telephone device according to a fifth embodiment of the present invention.

[Explanation of symbols]

101, 201, 201A, 401, 501 Own telephone device 102 Input voice processing unit 103 Input voice / hold sound switching unit 104, 205, 404, 504 Hold sound control unit 105, 204, 405, 506 Hold instruction unit 106, 209, 407,508 Line control unit 107, 211, 211A, 420, 519 Other party's telephone device 408, 414, 509, 514 Base station

Claims (10)

[Claims] 1. A detecting means for analyzing voice information from a counterpart telephone in its own telephone, and detecting the holding state when the counterpart telephone is in a hold state, a voice signal from the counterpart telephone and the self-phone. A telephone device comprising: control means for controlling a hold sound of a telephone; and switching means for switching an output sound hold sound based on a detection signal from the detection means. 2. The apparatus according to claim 1, wherein said detecting means includes a hold state detecting means for analyzing the voice information from said counterpart telephone set to put the counterpart telephone set on hold and detecting the release of said hold state. Telephone equipment. 3. The control means further comprises a hold tone control means for storing the hold tone, reproducing the stored hold tone, and controlling the accumulation of the hold tone and the reproduction of the hold tone. Telephone equipment. 4. A holding instruction means for instructing a holding state of voice information from the other party telephone in the own telephone, and a control for establishing a holding state with the other party telephone based on an instruction from the holding instruction means. Hold state control means for storing, hold sound control means for controlling storage of the hold sound, and reproduction of the stored hold sound, and storing the sound output and the hold sound in the own telephone according to a control command of the hold sound control means. An output voice for switching between the hold sound stored in the area of the hold sound control means;
And a holding sound switching unit. 5. A hold instruction means for instructing a hold state of voice information from a counterpart telephone set in the own telephone, and a hold state is established with the counterpart telephone set by an instruction from the hold instruction means. A request for transmitting a music on hold to the telephone, and a music on hold state control means for controlling a request to stop music on hold, and accumulation of music on hold transmitted from the other party's telephone according to an instruction from the music on hold state control means, Hold sound control means for controlling reproduction of the stored hold sound,
Output sound / holding sound switching means for switching between a sound output and a holding sound stored in the holding sound control means for storing a holding sound in the own telephone according to a control command of the holding sound control means. Telephone equipment. 6. A holding instruction means for instructing a hold state of voice information from a counterpart telephone set in its own telephone, and a control for establishing a hold state with the counterpart telephone set by an instruction from said hold instruction means. Hold state control means, a hold sound control means for controlling storage of the hold sound, and reproduction of the stored hold sound, and a voice output and a hold sound in the own telephone set are stored by a control command of the hold sound control means. A base station telephone device, comprising: output voice / hold tone switching means for switching the hold tone stored in the hold tone control means. 7. A hold instruction means for instructing a hold state of voice information from a counterpart telephone set in the own telephone, and a hold state is established with the counterpart telephone set by an instruction from the hold instruction means. A request for transmitting a music on hold to the telephone, and a music on hold state control means for controlling a request to stop music on hold, and accumulation of music on hold transmitted from the other party's telephone according to an instruction from the music on hold state control means, Hold sound control means for controlling reproduction of the stored hold sound,
Output sound / hold sound switching means for switching between voice output and a hold sound stored in an area of the hold sound control means for storing a hold sound in the own telephone according to a control command of the hold sound control means. A base station telephone device. 8. A hold instruction means for instructing a hold state of voice information from a counterpart telephone set in the own telephone, and a hold state is established with the counterpart telephone set by an instruction from the hold instruction means. A request for transmitting a music on hold to the telephone, and a music on hold state control means for controlling a request to stop music on hold, and accumulation of music on hold transmitted from the other party's telephone according to an instruction from the music on hold state control means, Hold sound control means for controlling reproduction of the stored hold sound,
Output sound / holding sound switching means for switching between a sound output and a holding sound stored in the holding sound control means for storing a holding sound in the own telephone according to a control command of the holding sound control means. Characteristic mobile station telephone equipment. 9. A step of instructing a hold state of voice information from the other party telephone in the own telephone, and a step of establishing a hold state between the other party telephone and the own telephone according to the instruction of the hold state. Requesting the other party's telephone to transmit a hold tone, controlling a stop request for the hold tone, and storing the hold tone transmitted from the other party's phone according to the control instruction of the hold tone state, Controlling the reproduction of the stored hold sound, storing the sound output and the hold sound in the own telephone according to the control command of the hold sound, and switching between the stored hold sound and the output sound. A telephone method, comprising: 10. A step of instructing a hold state of voice information from a counterpart telephone in the own telephone, a step of establishing a hold state with the counterpart telephone by the hold instruction, and Requesting the transmission of a hold tone and controlling the stop request of the hold tone, storing the hold tone transmitted from the other party's telephone according to the hold tone state instruction, and playing back the stored hold tone. A telephone method, comprising: controlling; and switching between voice output and the hold tone for storing the hold tone in the own telephone set according to the hold tone control command.