JP2002007635A - Questionnaire system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a questionnaire system which can be efficiently operated and can reduce the uncomfortable feelings of answerers. SOLUTION: In a questionnaire system 10, when a user carrying a portable terminal 11 utilizes an attraction 12, the portable terminal 11 is sensed by a portable terminal sensor provided to the attraction 12. A host 14 selects questionnaire information corresponding to the attraction 12 out of a plurality of questionnaire information stored in a questionnaire determination table and outputs that information to the portable terminal 11 sensed by the portable terminal sensor.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a questionnaire system for counting the impressions of the use of many people at an event site or the like.

[0002]

2. Description of the Related Art For example, in a questionnaire conducted at an event venue such as an amusement park, a zoo, an exhibition, a museum or a show venue, a organizer prepares a standardized questionnaire in advance and uses the questionnaire at the venue. It is implemented by distributing to the public and collecting the answers.

[0003] Recently, with the development of terminals and infrastructure, questionnaires using personal computers or mobile phones have been conducted. JP-A-9-27
No. 0865 discloses a PHS (Personal Handy-phone S).
A questionnaire system using a mobile terminal such as ystem) has been proposed.

[0004] In the questionnaire system disclosed in the above publication, a questionnaire survey is conducted by using the position search function of the portable terminal with respect to a person who is in an area or place targeted by the questionnaire organizer. That is, in this questionnaire system, questionnaire information is transmitted to a portable terminal located in a specific area or place. The portable terminal can store the received questionnaire in the memory, and the receiver can answer the questionnaire at his own convenience.

[0005]

SUMMARY OF THE INVENTION The aforementioned Japanese Patent Laid-Open No. 9-27 is disclosed.
In the questionnaire system disclosed in Japanese Patent Publication No. 0865,
Different questionnaire information can be transmitted to mobile terminals located in a plurality of regions or locations at the same time, but the content of the transmission is uniform in each region or location. If the questionnaire information transmitted in this way is uniform, various problems occur. Next, those problems will be described.

[0006] Many of the questionnaires on events are mainly intended for the organizer to ask the user about the evaluation of the event and to reflect the answer of the questionnaire in a subsequent plan. The organizer asks the user about the content of the event. For example, in the case of an event venue, the content of the question, such as impressions of each attraction, is diverse and includes a great many items. The organizer will ask all the attractions in the event venue to get more information. However, users are not necessarily involved in all attractions. Therefore, questionnaires often include questions that are not related to users.

[0007] When such a "question unrelated to oneself" is found in the questionnaire, the user is likely to reply to the question as "particularly none" or "(blank)". Such a response has no merit since it is not particularly useful information for the organizer. Respondents also have to read question texts that are not relevant to them, which wastes time and is unpleasant.

[0008] It is an object of the present invention to provide a questionnaire system that can be implemented efficiently and can reduce the discomfort of respondents.

[0009]

SUMMARY OF THE INVENTION The present invention provides a portable terminal carried by a user, a plurality of objects used by the user, and a sensing device provided on the plurality of objects and sensing the portable terminal. And a questionnaire information storage unit that stores a plurality of questionnaire information corresponding to each use, and a questionnaire server device that outputs the questionnaire information to a mobile terminal,
When the user uses the object, the sensing device provided on the object senses the mobile terminal carried by the user, and the questionnaire server device transmits the message to the mobile terminal sensed by the sensing device, The corresponding questionnaire information,
A questionnaire system characterized by selecting and outputting a plurality of pieces of questionnaire information stored in a questionnaire information storage unit.

According to the present invention, the questionnaire server device selects, on the portable terminal sensed by the sensing device, questionnaire information corresponding to the use object from a plurality of questionnaire information stored in the questionnaire information storage unit. Therefore, the questionnaire information according to the usage status of the user can be output to the portable terminal. For this reason, the discomfort of the user can be reduced, and the willingness to respond to the questionnaire information can be increased. In addition, since questionnaire information can be output according to the usage status, useless questions and answers can be eliminated, and the questionnaire can be conducted efficiently.

Further, the questionnaire server device of the present invention outputs questionnaire information corresponding to the use object to the portable terminal every time a user uses the use object.

[0012] According to the present invention, the questionnaire server device outputs questionnaire information corresponding to the use object to the portable terminal every time the user uses the use object. Immediately after completing the questionnaire, it is possible to respond to the questionnaire information without forgetting the impressions on the used material.

The portable terminal of the present invention may further include a questionnaire information storage unit for storing questionnaire information output from the questionnaire server device, an answer input unit for inputting an answer to the questionnaire information, and a response input unit. A response information storage unit that stores the input response information.

According to the present invention, the portable terminal includes a questionnaire information storage unit for storing questionnaire information output from the questionnaire server device, an answer input unit for inputting an answer to the questionnaire information, and the answer input unit. And a response information storage unit that stores the response information input from the unit, so that the questionnaire information output from the questionnaire server device can be stored, and the user answers the questionnaire information at a convenient time. be able to. In addition, since the answer input by the user to the portable terminal can be stored in the portable terminal as digitized answer information, subsequent processes such as collection and counting are easy.

Further, the questionnaire system of the present invention comprises:
A questionnaire server device stores a plurality of pieces of questionnaire information corresponding to the history of the use items in a questionnaire information storage unit, and a sensing device. To the detected mobile terminal,
Questionnaire information corresponding to the history of the use of the mobile terminal is selected from a plurality of questionnaire information stored in the questionnaire information storage unit and output.

According to the present invention, the questionnaire server device includes a plurality of questionnaire information stored in the questionnaire information storage unit, in which the questionnaire information corresponding to the history of the use of the portable terminal is stored in the portable terminal detected by the sensing device. Since the questionnaire information is selected and output, not only the questionnaire information for the object itself but also the questionnaire information according to the usage history of the user can be output. Therefore, the organizer can efficiently conduct a more detailed questionnaire to the event venue.

[0017]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A questionnaire system at an event venue having a plurality of attractions, such as an amusement park, will be described below. FIG. 1 is a configuration diagram showing a questionnaire system 10 according to an embodiment of the present invention. The questionnaire system 10 is provided at an event venue where various attractions are provided, for the purpose of collecting user impressions and the like for each attraction.

The questionnaire system 10 includes a portable terminal 11 carried by a plurality of users who use the event venue, a plurality of attractions 12 which are used by the users,
A host 14, which is a server device for outputting questionnaire information to the mobile terminal 11, and an attraction 12 and a host 1
4 is configured to include a LAN (Local Area Network) 13 connecting to the LAN 4. Attraction 12 is, for example, a ferris wheel,
It can be used as a roller coaster, exhibition corner, or restaurant.

FIG. 2 is a block diagram of the portable terminal 11. The mobile terminal 11 includes a display device 111 for displaying questionnaire information, an input device 112 for inputting a response to the questionnaire information, and an attraction 12
Wireless communication unit 113 for transmitting and receiving wireless signals, a questionnaire information storage unit 114 for storing questionnaire information transmitted from the attraction 12, a CPU 115 for performing arithmetic processing and controlling each unit, and an individual ID 116 for identifying each portable terminal 11 , And a history information storage device 117 for storing the usage history of the attraction 12.

FIG. 3 is a block diagram of the attraction 12. The attraction 12 includes a mobile terminal sensing device 121 that detects the mobile terminal 11 that has passed through the gate, a wireless communication unit 122 that transmits and receives a wireless signal to and from the mobile terminal 11, an individual ID 124 for identifying each attraction 12,
A communication control unit 125 for communicating with the host 14 via the LAN 13 and a CPU 1 for performing arithmetic processing and controlling each unit
23.

The portable terminal detecting device 121 is provided at the gate of each attraction 12 and can detect the portable terminal 11 passing through the gate. Thereby, it can be sensed that the user has started using the attraction 12 and has finished using it.

FIG. 4 is a block diagram of the host 14.
The host 14 is a CPU 1 that performs arithmetic processing and controls each unit.
41, a communication control unit 142 that communicates with the attraction 12 via the LAN 13, a usage history storage unit 143 that stores usage history information collected from the mobile terminal 11, and a questionnaire determination that stores a plurality of questionnaire information according to usage status. A questionnaire determination control unit 144 that determines questionnaire information to be output with reference to the table 145 and the questionnaire determination table 145 from the usage history information.

Next, the flow of the questionnaire system 10 will be described. FIG. 6 is a flowchart illustrating the questionnaire receiving operation of the mobile terminal 11. FIG. 7 is a flowchart showing the questionnaire transmission operation of the attraction 12. FIG. 8 is a flowchart showing the questionnaire output operation of the host 14.

When the business hours of the event venue start (steps S71, S81), each attraction 12 starts monitoring the portable terminal 11 (step S72), and the host 1
4 starts monitoring information reception from each attraction 12 (step S82).

When the user enters the event venue, the portable terminal 11 is handed over from the organizer (step S).
60). The user carries the portable terminal 11 and travels around the venue. The user who has entered the venue inputs personal information to the portable terminal 11 (step S61). At this time, the mobile terminal 11 requests the display device 111 to input the user's personal information. The input of the personal information is omitted depending on the contents of the questionnaire.

Now, suppose that the user of the portable terminal (A) is the user (A). When the user (A) starts using the attraction (A) (step S62-Y), the mobile terminal sensing device 121 of the attraction (A) wirelessly recognizes the mobile terminal (A) passing through the gate ( Step S73
-Y). Attraction (A) mobile terminal sensing device 12
The portable terminal (a) recognized by the first information storage device 1
Attraction (A) using the usage history information stored in 17
(Step S63). At the same time, the portable terminal (A) updates the usage history information and stores the new usage history information in the history information storage device 117 (step S6).
4).

Attraction (A), which has received the usage history information from the portable terminal (A) (step S 74), transmits the usage history information of the mobile terminal (A) and the transmission place, here, the ID information of the attraction (A) to the LAN 13. At host 14
(Step S75). The host 14 receives the information (step S83-Y), and the history information storage unit 14
3 (step S84). The host 14 may construct an attraction use frequency information database from the stored history information.

Table 1 is a table showing an example of a questionnaire determination table 145 storing a plurality of pieces of questionnaire information according to the attraction on the transmitting side and the use history information.

[0029]

[Table 1]

In Table 1, the transmission-side attractions A, B,... Transmitting the history information are arranged in columns, and the usage history information A, B, A * B,. B *
Put C, ... Here, for example, usage history information A *
B indicates that the attraction (A) and the attraction (B) have been used in the past.

The host 14 which has received the ID information and the use history information of the outgoing attraction sends questionnaire information to be output based on the information to the questionnaire determination table 14.
5 (step S85). In this example, since the user (A) uses the attraction (A) immediately after entering the event site, there is no past use history information. In this case, the questionnaire information to be output is determined to be a questionnaire "a" in which the transmission attraction (A) in the column and the usage history information (arbitrary) in the row intersect. Here, the questionnaire “a” is the content of a question relating to the attraction (A).

When the user (A) finishes using the attraction (A) and passes through the gate and leaves the attraction (A), the host 14 transmits a questionnaire "a" to the attraction (A) (steps S86, S76). ), The questionnaire “a” is wirelessly transmitted from the attraction (A) to the mobile terminal (A) (step S77).

The questionnaire “a” received by the portable terminal (A) is stored in the questionnaire information storage unit 11 of the portable terminal (A).
4 (step S65). By storing the information in the questionnaire information storage unit 114, the user (a) can answer the questionnaire “a” at a time convenient for him / her.

When the user (a) can answer the questionnaire "a", he or she inputs the fact to the portable terminal (a) (step S66-Y), and displays the result on the display device 111 of the portable terminal (a). The questionnaire “a” is displayed, and an answer is input to the input device 112 of the portable terminal (A) (step S67). The answer to the questionnaire "a" is given when the user (a) is convenient, for example, while traveling to the next attraction (B), after using the attraction (B), or waiting time at the attraction (D). Just do it.

When the user (A) uses the attraction (B) as the next attraction (step S68-).
Y), mobile terminal sensing device 121 of attraction (B)
Recognizes the mobile terminal (A) passing through the gate by radio (step S73-Y). The mobile terminal (A) recognized by the mobile terminal sensing device 121 of the attraction (B) is:
The usage history information A stored in the history information storage device 117 is transmitted to the attraction (B) (step S63).
At the same time, the mobile terminal (A) updates the usage history information,
The new usage history information A * B is stored in the history information storage device 117 (step S64).

The attraction (B), which has received the usage history information A from the portable terminal (A) (step S74), includes the usage history information A of the mobile terminal (A) and the place of origin, here the ID information of the attraction (B). Is transmitted to the host 14 via the LAN 13 (step S75). The host 14 receives the information (step S83-Y) and stores it in the history information storage unit 143 (step S84).

The host 14 that has received the ID information of the outgoing attraction (B) and the usage history information A selects and outputs the questionnaire “b” and “a * b” from the questionnaire determination table 145 shown in Table 1. . To give a specific example of the questionnaire "a * b", a question such as "Which of attraction (A) or attraction (B) was more fun?" That is, the question can be answered only by the user using the attraction (A) and the attraction (B).

When the user (a) has finished using the attraction (B) and passed through the gate, a questionnaire "b" and a questionnaire "a * b" are transmitted to the portable terminal (a). The mobile terminal (a) additionally stores the received questionnaire information in the questionnaire information storage unit 114. Therefore, the user (A)
, Only the questionnaires "a", "b" and "a * b" regarding the attraction (A) and the attraction (B) used by the user are answered.

When the user (a) does not use the attraction (C), the questionnaire “c”, “a * c”, “b * c”... The questionnaire information in the row of the transmission-side attraction (C) of the questionnaire determination table 145 is not distributed. For this reason, the user (A) must be
No need to read questionnaire information about Therefore, in the present embodiment, the discomfort of the user can be reduced, and the questionnaire can be efficiently conducted.

Further, the same attraction may be used a plurality of times depending on the user. The questionnaire determination table 145 shown in Table 1 is created so that questionnaire information according to the use history can be output even in such a case. Specifically, when the attraction (A) is used twice, the questionnaire “a * a” is determined from the transmission-side attraction (A) and the usage history information A. The questionnaire for the questionnaire "a * a" is something like "You have used the attraction (A) twice. What is the reason? Please choose from the following options." Conceivable.

Thereafter, when the user leaves the event site (step S69-Y), the portable terminal 11 is collected by the organizer (step S70). When the business hours of the event venue end, the attraction 12 is
1 is completed (step S78-Y), and the host 14
The monitoring of information reception from the attraction 12 is also terminated (step S87-Y).

From the collected portable terminal 11, questionnaire responses and usage history information are taken out. The method of taking out and using the questionnaire answer and the use history information is not particularly taken up in the present invention, but the questionnaire answer and the use history information are digitized, so that it is easy to take out, tabulate the result, and reflect on the event venue business. . Note that the responses to the questionnaire may be collected by wireless communication from the mobile terminal 11.

Although the questionnaire system 10 in an event venue such as an amusement park has been described above, the questionnaire system of the present invention is not limited to this, and can be suitably implemented in, for example, a zoo, an exhibition, or a show venue. .

[0044]

As described above, according to the present invention, the questionnaire server device stores the questionnaire information corresponding to the object in the questionnaire information storage unit in the portable terminal sensed by the sensing device provided in the object. The questionnaire information related to each user can be output to the portable terminal since the information is selected from a plurality of questionnaire information stored in the mobile terminal. Therefore, it is possible to create a questionnaire content that matches the user's condition, reduce the discomfort of the questionnaire respondents, increase the user's willingness to answer, and improve the response rate and the amount of answer information. it can.

In the questionnaire system according to the present invention, it is possible to create and distribute questionnaire information in real time while monitoring and comprehending the state of each user's use history at an event site or the like, and to make a response.

Further, in the questionnaire system according to the present invention, since the questionnaire information and the answer are digitized, the processing is easy even with a large amount of information.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing a questionnaire system 10 according to an embodiment of the present invention.

FIG. 2 is a block diagram of the portable terminal 11;

FIG. 3 is a block diagram of an attraction 12;

FIG. 4 is a block diagram of a host 14;

FIG. 5 is a flowchart showing a questionnaire receiving operation of the mobile terminal 11;

FIG. 6 is a flowchart showing a questionnaire transmission operation of the attraction 12;

FIG. 7 is a flowchart showing a questionnaire output operation of the host 14.

[Description of Signs] 10 questionnaire system 11 portable terminal 12 attractions 13 LAN 14 host 111 display device 112 input device 113, 122 wireless communication unit 114 questionnaire information storage unit 115, 123, 141 CPU 116, 124 individual ID 117 history information storage device 121 Mobile terminal sensing device 125, 142 Communication control unit 143 History information storage unit 144 Questionnaire determination control unit 145 Questionnaire determination table

Claims (4)

[Claims] 1. A portable terminal carried by a user, a plurality of objects used by the user, a sensing device provided on the plurality of objects and sensing the portable terminal, and a plurality of items corresponding to each item of use. A questionnaire information storage unit that stores the questionnaire information, and a questionnaire server device that outputs the questionnaire information to a portable terminal. When a user uses the object, the sensing device provided in the object uses The questionnaire server device selects, from the plurality of questionnaire information stored in the questionnaire information storage unit, questionnaire information corresponding to the use object in the mobile terminal sensed by the sensing device. A questionnaire system characterized by output. 2. The questionnaire system according to claim 1, wherein the questionnaire server device outputs questionnaire information corresponding to the use object to the portable terminal every time a user uses the use object. 3. The portable terminal, comprising: a questionnaire information storage unit that stores questionnaire information output from the questionnaire server device; an answer input unit for inputting an answer to the questionnaire information; 3. A questionnaire system according to claim 1, further comprising an answer information storage unit for storing said answer information. 4. The questionnaire system includes a history storage device for storing a history of a product used by a user, and the questionnaire server device stores a plurality of questionnaires in a questionnaire information storage unit according to the history of the product. The information is stored, and questionnaire information corresponding to the history of the use of the mobile terminal is selected from the plurality of questionnaire information stored in the questionnaire information storage unit and output to the mobile terminal sensed by the sensing device. The questionnaire system according to claim 1, wherein: