JP2001331734A - Method, system, and terminal device for managing provision of commodity or service - Google Patents

Abstract

PROBLEM TO BE SOLVED: To realize a method and a system for management of a franchise chain which uniformly notify customers of service contents and provides uniform service to customers and surely grasp and manage sales in the franchise chain. SOLUTION: A commodity or service provision management system (29) performs centralized management of provision of through commodities or services in shops existing in plural regions a network and is composed of a server (1) and terminal devices (11a and 11b) connected to the server (1) through the network, and the server (1) executes a member management step where member information and acquired points given to a pertinent member are registered and a reservation step where reservation information of provision of commodities or service in a prescribed shop is registered.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method for managing the provision of goods or services and a management system using the method.

[0002]

2. Description of the Related Art Conventionally, service stations have played a role as a contact point between a customer and an oil source selling company in the sale of petroleum such as gasoline and light oil.

[0003] For the customer, the service station is an essential social facility in daily life to be able to reliably receive refueling services. And since the service stations under the petroleum companies are operating nationwide, customers were able to get the services they wanted at the expected price, regardless of region. For this reason,
Customers could refuel at their local service stations without worry, even when traveling by car in unfamiliar lands.

[0004] Also, since customers are used to getting in and out of the service station on a daily basis, oil change, car washing,
In many cases, they received services other than simply refueling, such as purchasing automobile supplies and food and drink. Since refueling and car washing can be said to be services with a relatively fast consumption cycle, service stations had strong customer attraction.

[0005] The service station has a light maintenance technology such as oil change, tire change, air conditioner (hereinafter referred to as air conditioner) adjustment, and has a strength as an entry point for automobile service.

[0006] However, service stations have not been able to provide advanced technical services, for example, in car garages. For this reason, the customer attraction inherent in the service station could not be utilized.

[0007] On the other hand, in an automobile repair shop, a customer visit cycle is long. For this reason, while having advanced technology in car maintenance, there was a shortage of contact points for appealing the technology to customers.

[0008] In addition, the merchandise, service menu, price, quality, and availability of the service provided at the service station actually depend on the oil sales agent.
For this reason, it has been difficult to notify the customer of these service contents in a unified manner and provide the service.

[0009] For a petroleum source selling company, a service station is a user interface for petroleum sales. For this reason, the popularity of service stations directly led to an increase in oil sales volume of its own affiliates.
Therefore, a system that can establish a brand image of service stations and provide unified services was required.

In such a case, in a restaurant or a convenience store, a franchise chain system is used to unify the service quality and the offer price of the store,
Some have established a brand image. But,
Service stations are already being organized by distributors, and often handle products that do not depend on oil companies. In such a case, it becomes difficult to capture the license fee in the franchise chain system.
In other words, it is extremely difficult to distinguish between a customer attracted by the brand power of the franchise chain and a customer attracted as an original dealer.

[0011]

SUMMARY OF THE INVENTION The present invention has been made in view of the above-mentioned problems of the prior art, and provides a unified service to a customer to provide a unified service. A franchise chain management method and management system that can be implemented.

Further, the present invention provides a management method and a management system capable of reliably capturing and managing sales as a franchise chain.

[0013]

The present invention has the following features to attain the object mentioned above. That is, the present invention relates to a merchandise / service providing management system (29) for centrally managing the provision of merchandise or services at stores located in a plurality of regions via a network, wherein member information and the number of points given to the member are obtained. A server (1) for executing a member management step for registering, a reservation step for registering reservation information for providing goods or services at a predetermined store, and the server (1) installed in a store where goods or services are provided. Terminal devices (11a, 11a) connected to the
b).

In the reservation step, the server accepts a reservation for providing a product or service from a member at a predetermined store, and notifies the terminal device of the predetermined store of the reservation information. In addition, in the member management step, when the provision of the product or service at the store is confirmed, the server registers the points obtained according to the provision of the product or service.

Preferably, the server (1) monitors the presence or absence of a reception confirmation from the terminal device (11a, 11b) of the predetermined store after receiving a reservation for providing a product or service from a member, and monitors the product or service. When the reception confirmation from the terminal device (11a, 11b) is not input within a predetermined time after the reception reservation of the provision of the service is received, the terminal device (11a, 11b) is notified to prompt the reception confirmation. You may.

[0016] Preferably, the server may display the reservation status on a reservation confirmation screen. This reservation confirmation screen is displayed by the member or at the store, and the reservation status is confirmed.

[0017] Preferably, when the terminal device reports the completion of the provision of the product or service, the server (1) may register the obtained score according to the provision of the product or service.

Preferably, the terminal device (11a, 11a
b) is connected to an input device (19) of a computer-readable recording medium, and when the member identification information is read from the recording medium via the input device, the completion of the provision of goods or services is reported. Is also good.

The reservation information has a reservation identifier that is distinguished from other reservation information. When the terminal identifier (11a, 11b) receives the reservation identifier, the terminal device (11a, 11b) reports completion of the provision of goods or services. Is also good.

[0020]

FIG. 1 is a block diagram showing an embodiment of the present invention.
23 will be described with reference to FIG. FIG. 1 is a system configuration diagram of a franchise chain management system (hereinafter, referred to as an FC system 29) according to an embodiment of the present invention. FIG. 2 is a configuration diagram of hardware for realizing the FC system 29. Is the FC headquarters function 3 that provides member management and navigation functions in the FC system 29.
FIG. 4 is a functional configuration diagram of the franchise chain member database (hereinafter, FC member DB3) shown in FIG.
FIG. 5 is a diagram showing a data structure of a record constituting a franchise chain member (hereinafter simply referred to as F3).
FIG. 6 is a diagram showing a data structure of an access history table in which an access history is stored when the FC member accesses the FC headquarter function 30 of FIG.
FIG. 7 is a diagram showing a data structure of an access page history table that stores a homepage accessed through the C headquarters function 30. FIG. 7 is a flowchart showing processing of the member management program 31 in the FC headquarters function 30, and FIG.
FIG. 19 to FIG. 19 are flowcharts showing the FC navigation processing in the FC headquarters function 30, and FIG. 20 is a flowchart of the point counting program executed by the terminal 11a installed at the franchise chain member store (the member store is also referred to as a base). FIG. 21 is a flowchart showing the processing, FIG. 21 is a display screen of a list of the reservation status for the service of the member store, FIG. 22 is a display screen for confirming the response waiting data at the time of applying for the reservation, and FIG. , Franchise chain management system 29 according to a modification of the present embodiment
FIG. 2A is a system configuration diagram. <System Configuration> FIG. 1 is a system configuration diagram of the FC system 29. The FC system 29 provides a franchise chain management function for providing automobile-related services using the Internet. The franchise chain mainly consists of service stations, car dealerships, and partner factories that maintain cars.

The service station sells petroleum products such as gasoline, light oil and kerosene, sells automobile-related products,
Provide car wash service, oil change service, etc. Auto dealerships provide services such as new car sales, purchase and sale of used cars, and maintenance.

The partner factories provide services such as car repair and maintenance. The FC system 29 includes an FC headquarter function 30 that operates as a program on the host computer 1 of an Internet service provider (hereinafter referred to as an ISP);
It comprises an FC member terminal 11 and a franchise chain member store terminals 11a and 11b connected to the host computer 1 for exchanging information, and a calculation center 21 for summing up sales data from the member store terminals 11a and 11b. .

The ISP stores an ISP member database (hereinafter, referred to as an ISP member DB, and a database is simply referred to as a DB) on the host computer 1 and the ISP member D.
It has an ISP member management program for managing B, an ISP shopping program, and a program for providing the FC headquarters function 30.

The ISP member DB records the ID, password, address, name, connection time, and the like of the member who has joined the ISP. The ISP member management program provides functions such as accepting a subscription from an unsubscriber, confirming an ID and a password in response to a connection request from an ISP member, managing ISP member connection time, and connecting to another ISP site. .

The ISP shopping program is an ISP
In a state where the member connects the terminal 11 to the host computer 1, the member provides shopping information and provides a function of receiving a purchase application. The FC headquarters function 30 includes an FC member management program 31, an FC navigation program 32, an FC member DB 33, an FC member store DB 34, an FC navigation DB 35, an FC reservation information DB 36, and an FC purchase history DB 37. .

[0026] The FC member management program 31 provides a function for receiving membership to become an FC member and a function for confirming the FC membership. Here, FC members are qualified to receive advantageous services at each member store of the franchise chain. The FC member qualification confirmation function refers to a function of confirming the qualification of whether or not the FC member is an FC member when using the FC headquarters function 30.

The FC navigation program 32 is
Products provided by FC merchants in response to requests from C members,
It provides information about services and provides a function to accept reservation applications for purchasing the products and using the services.

The FC member database 33 records franchise chain member IDs, passwords, addresses, names, and the like. The FC franchise store DB 34 records the franchise chain franchise store's store name, address, provided merchandise, provided service, Internet e-mail address, and homepage URL (universal resource locator).

The FC service menu DB 35 records products and services provided by the franchise chain throughout the organization. The FC reservation information DB 36 records reservation information that is a result of accepting purchase of a product from an FC member and application for use of a service.

The FC purchase history DB 37 records the FC member's purchase history of goods and service use results. Terminal 11
Is a personal computer located at the home of the FC member, and is connected to the host computer 1 of the ISP via a communication line.

The terminal 11a is a personal computer installed at a service station, and is connected to the host computer 1 of the ISP via a communication line. The terminal 11b is a personal computer installed in a partner factory,
It is connected to the host computer 1 of the ISP via a communication line.

The terminals 11a and 11b are also connected to the calculation center 21 via a communication line. Also, the terminal 11
a and 11b are directly connected to the rewritable card reader 19. The rewritable card reader 19 is inserted with a rewritable magnetic card (hereinafter simply referred to as a card), and adds a point corresponding to the purchase amount of the FC member to the card according to a command from the terminals 11a and 11b.

On the other hand, the terminals 11a and 11b report the amount of sales corresponding to the points to the calculation center 21 when instructing the addition of points. The calculation center 21 tallies the reports from the terminals 11a, 11b and the like installed in each member store for each member store and reports them to the host computer 1 of the ISP. <Hardware Configuration> FIG. 2 shows a hardware configuration for realizing the FC system 29. This system includes a host computer 1 (corresponding to a server) installed at an ISP site,
Terminals 11 owned by FC members, terminals 11a and 11b installed at FC affiliated stores, and terminals 1 installed at FC headquarters
1c and the host computer 21a located in the calculation center 21
Are connected by a network.

The host computer 1 executes a program to provide the ISP function and the FC headquarter function 30 to the CPU 2.
And a memory 3 for storing programs to be executed by the CPU 2 and data to be processed by the CPU 2, a hard disk 4 for recording programs and data, and a communication interface 5 for exchanging data with the FC member terminal 11 and the like. .

The CPU 2 executes a program stored in the memory 3 and provides an ISP function and an FC headquarters function.
The memory 3 stores programs executed by the CPU 2 and CPU
2 stores the data to be processed.

The hard disk 4 records programs executed by the CPU 2 and data processed by the CPU 2.
The communication interface 5 includes terminals 11, 11a-11c connected to the network according to a command from the CPU 2,
It communicates with the calculation center 21 and the host computer 1 of another ISP.

The terminal 11 has a CP similar to the host computer 1.
U12, a memory 13, a hard disk 14, and a communication interface 15. In addition, a CRT 16 for displaying data, a keyboard 17 for inputting character data, and a menu displayed on the CRT 16 are operated.
It has a mouse 18 for following links on the homepage.

The terminals 11a, 11b and 11c have the same configuration as the terminal 11 except that they are connected to the rewritable card reader 19. The rewritable card reader 19 has a rewritable card inserted therein, and can read information on the card or write information on the card. <Business Flow in Franchise Chain> (1) FC Member Registration A member who wishes to register as a FC member accesses the homepage provided by the FC headquarters function 30, and registers attribute information such as name, gender, and age. Print this registration information and
If you bring it to a member store, a member card will be issued at the FC member store.

When a member registration applicant directly visits an FC franchise store without going through a network, the attribute information is displayed on the registration screen of the terminal 11a installed at the FC franchise store.
Member store staff register. (2) Member information cooperation Member information registered as an FC member is linked with ISP member information. That is, identification information indicating that the user is an ISP member is added to the record of the FC member DB 33. Then, the point conversion rate according to the usage amount is changed depending on whether or not the user is an ISP member. That is,
The service return content is changed according to the attribute information. (3) FC Service Reservation From the various services of the franchise chain, for the contents that need to be reserved, FC members apply for reservation by designating the date and time and place. Application for this reservation is FC
It is received collectively by the program of the head office function 30. (4) Reservation status confirmation The FC headquarters function 30 applies a reservation to the designated member store by e-mail according to the reservation information input by specifying the date and time and place (FC member store) from the FC member ( Confirm that it is possible to accept the entered reservation).

On the other hand, the FC member store uses the reservation status confirmation screen of the terminal 11a to confirm the reservation status. In addition,
The FC headquarters function 30 does not take any action on the member store side within a predetermined time (this time is set to, for example, 24 hours) while the reservation application is being made (determining whether the reception of the reservation is possible or impossible). No), the terminal 11 of the member store
A warning message is sent by e-mail to a and the like to urge action.

If there is no response to this warning message, the reservation application is transferred to the terminal 11a at another base. In addition, when the date and time and place are changed and the reception is possible, the FC headquarters function 30 changes the contents of the reservation and transmits a confirmation mail again to the FC member. And
If the FC member returns a license with the changed content, the FC headquarters function 30 determines the reservation with the changed content. (5) Reservation Reception When a reservation is applied to the designated member store, or when the headquarters applies again with the changed contents, the member store determines whether the member store can accept it. Reply to headquarters via. (6) Reservation table output The content finally accepted is stored in the form of a reservation table. The link information to the reservation table is attached to the e-mail returned to the FC member. When the FC member clicks the attached link information, a reservation table is displayed. (7) Visiting FC members print the above reservation table and go to the designated member store at the designated date and time. (8) Input of sales data The price for products purchased and services provided by FC members is totaled by the existing POS system at each member store. At this time, when the service content (product) is selected on the separately prepared terminal 11a and the card is inserted into the rewritable card reader 19 connected to the terminal 11a, the content (price / point conversion rate) set in advance by the FC headquarters is set. ) Gives points to the card.

By giving points to the FC members in this way, a reward in accordance with the accumulated points (applying to the amount of money used next time or exchanging for a prize separately prepared) is provided. And, by not using this mechanism, points can not be awarded,
The member requests the member store to input points for purchasing goods and using services of the franchise chain from the terminal.

At this time, the sales of the products and services handled by the franchise chain are reported to the calculation center 21 together with the point provision. For this reason, the sales by the products and services handled by the franchise chain are distinguished from the sales by the dealer's conventional transaction. Therefore,
Sales from products and services handled by the franchise chain can be ascertained reliably. The franchise chain headquarters is
Services can be prevented from being sold outside the scope of a franchise chain contract. (9) Sales Data Coordination Sales data input at FC franchisees is tabulated directly at the FC headquarters or at the FC headquarters via the calculation center 21. <FC member management program 31> As shown in FIG.
The head office function 30 includes an FC member management program 31 and an FC navigation program 32. Among them, the FC member management program 31 provides each function of member attribute information registration, point management, and access history management. [Member attribute information registration function] FC member management program 31
Provides a member attribute information registration function. That is, FC
The member management program 31 accepts registration requests from non-members, and registers FC names such as name, gender, age, address, telephone number, etc.
The attribute information as a member is registered in the FC member DB 33.

The FC member management program 31
Coordinate C members and ISP members and create FC member DB33
Is linked so that the member information in the ISP member DB can be immediately searched from each member information.

Further, the FC member management program 31
FC members DB for members who have been removed from ISP members
Delete the link in 33. [Point Management] The FC member management program 31 provides a point management function for managing points of each FC member according to the usage amount in the franchise chain. In the conversion from the usage amount to points, a conversion rate is set according to the product used or the member attribute (for example, whether it is an ISP subscriber or a credit card member issued by an oil source selling company), and conversion according to the conversion rate is executed. Is done. The points converted in this way are recorded on the card for each FC member. [Access Management] The FC member management program 31
In response to an access request to the host computer 1 by the C member, a function is provided for managing whether or not the access is possible and the access level. The FC member management program 31 registers an access level in addition to an ID and a password for each FC member. Then, the FC member management program 31 restricts the service menu provided according to the access level.

The access level is defined in 1000 steps from 000 to 999. The access level varies depending on the member attributes such as age and gender, and the membership fee paid by FC members (free membership fee for general members, annual fee of 1,000 yen for road service subscribers, free for credit card gold members issued by an oil source selling company, etc.) The service menu is changed according to the access level. [Access History Management] The FC member management program 31
Record the access history of FC members. That is, the FC member management program 31 records which function is used for each FC member. In addition, FC Membership Management Program 3
1 collects the access history for each member attribute and analyzes the tendency for each member attribute.

The FC member management program 31
The history of the access page which page the member C has followed is recorded. [Sales Data Management] The host computer 1 extracts sales data by specifying a period and specifying a member store. The extracted data is
Used to calculate FC license fees. Further, according to the request information from the member store, the host computer 1 totals the settlement information of the member store. <FC Navigation Program 32> FIG. 3 shows a functional configuration diagram of the FC navigation program 32. As shown in FIG. 3, the function of the FC navigation program 32 is as follows.
It consists of search, reservation, and cooperation functions. With these functional configurations, the FC navigation program 32
Providing information to members, service stations,
Provides a function to reserve products or services at partner factories. [Search Function] The search function is a function of searching for a base near the address of the FC member who can provide the service menu and displaying the list. The FC navigation program 32 displays a service date and time input screen (not shown) on the CRT 16 for inputting the type of service to be used and the date and time. When the FC member inputs the service and the date and time, the FC navigation program 32 inquires a base located within a predetermined distance from the FC member address for confirmation of the reservation status, and displays a list of the reservation status.

FIG. 21 shows an example of a display screen of a list of reservation statuses. This display screen has a base display selection section 4
1. Product / service display selection unit 42, date designation unit 43
And a reservation status display column in the lower half of the screen.

In FIG. 21, a member store called Omiya Denso is selected as the base 41, and an air conditioner is designated as the product / service 42, and the reservation status on May 7, 2000 is shown.

In the reservation status display column, for example, 9:00 to
10:00 and 11:00 to 12:00 are already reserved, but 10:00 to 11:00 indicate that they are idle time zones.

[0051] The FC member can use the F
The user can enter his / her FC member ID in the C member ID column to apply for a reservation. The FC navigation program 32 can also input a reservation in response to an inquiry from a mobile phone. [Reservation function] The reservation function refers to a function for inquiring each base for provision of a product or service, making a reservation, and transferring a reservation application to another base when reservation cannot be made. The reservation functions are classified into specific functions such as reservation confirmation, reservation acceptance, and reservation status monitoring / transfer as follows. (1) Reservation application Reservation application is a function for inquiring of bases about the availability of products and services.

When the base can accept the reservation of the applied product or service, it returns "OK". If the reservation cannot be accepted, the system temporarily waits for a response. At this time, the FC navigation program 32 holds the application in response waiting data of the hard disk 4. In response to an application waiting for a response, the site changes the reservation content / date and time within a predetermined time and makes a reverse proposal. For example, if it is not possible at the date and time when the reservation was made, but it is possible by changing the time, the schedule after the change is returned. (2) Reservation reception If the reservation content that has been applied or the content after the change can be received, the FC navigation program 32
Sends an e-mail reply to the member applying for the reservation table. This function is called reservation reception. (3) Reservation status monitoring / transfer The FC navigation program 32 periodically monitors response waiting data. And, depending on the reception situation as appropriate,
Take individual actions. For example, if no action has been taken for a predetermined period of time after waiting for a response, the FC navigation program 32 prompts the base that has received the application a response.

If there is no response or the application cannot be accepted, the reservation request (commodity or application for service provision) is transferred to the terminal 11a at another base. FIG. 22 shows a display screen for confirming the response waiting data. With this display screen, the FC member, the FC member store, or the staff of the FC headquarters can confirm the status of the reservation application waiting for a response.

This screen has a display mode setting menu 40 provided at the upper left of the screen, and a response waiting data list display section occupying the lower half of the screen. The display mode setting menu 40 sets the display mode of the response waiting data list display section. For example, when sorting is selected by reception date and time, a list of response waiting data is displayed in the order of the reception time set for response waiting.

When sorting is selected at the site, a list of response waiting data is displayed in the order of the site ID. (4) Reservation table output An e-mail with link information to the reservation table attached is sent to FC members. If the member who applied for the reservation follows the link, the contents of the reservation can be confirmed. The reservation table is printed by a print button (not shown) or a print function of a browser for browsing home pages. [Cooperation function] Cooperation function is the cooperation between FC merchants
A function to provide goods or services to C members. The coordination function includes simply unifying the prices of the same product or service between the same type of member stores, and processing applications between different types of member stores.

For example, FC navigation program 3
In the service station 2, car leasing, vehicle inspection, sheet metal repair, used car purchase, used car purchase, rental car application, driving school enrollment application, child seat rental application, new car sales, car insurance estimate results, etc. can be displayed. As a result, the FC navigation program 32 attempts to link different types of services. (1) Price unification of maintenance products and maintenance services The FC navigation program 32 distributes menu data of a uniform price to the terminals 11a and the like of all member stores. (2) Car lease For FC application, FC
The navigation program 32 allows the FC member to input various conditions (vehicle type, grade, etc.). When various conditions are input, FC navigation program 3
2 acquires the estimation result from the partner's estimation system and displays it on the CRT 16 of the FC member.

The FC navigation program 32
Prompts the FC member to enter whether or not he / she wants a business negotiation (a contact is required from the person in charge). If the FC member wants a business negotiation, the FC navigation program 32
Transmits an e-mail to the terminal 11a at the base.

The FC navigation program 32
Displays a comparison of monthly payments for used car purchases between new car sales and leases. In such a case, the loan rate of the dealer or the like according to the vehicle type is reflected in the comparison table, and the difference for each vehicle type is made obvious. (3) Vehicle inspection FC navigation program 3
2 allows the user to input various conditions (vehicle type, displacement, etc.). When various conditions are input, the FC navigation program 32
Acquires the estimation result from the partner's estimation system and displays it on the CRT 16. Further, the FC navigation program 32 prompts the FC member to input whether or not he / she wants to make a reservation. When a reservation request is input, the FC navigation program 32 makes a reservation at a corresponding base using a reservation function. (4) Sheet metal repair In sheet metal repair, FC navigation program 3
No. 2 shows an example of a sheet metal fee. For example, images (main repair cases: scratches on bumpers, dents on doors, etc.), charge examples / working time, and charge comparisons with parts replacement are displayed.

The FC navigation program 32
Displays a list of locations in the desired area and prompts FC members to apply for a quote for sheet metal repair. The estimation result is sent back to the FC member by e-mail. If the member who applied for this estimate replies with consent, sheet metal repair is reserved. (5) Used Car Purchase The FC navigation program 32 displays a screen for prompting the FC member to enter whether or not he / she wants a free assessment (a person in charge visits at a desired date and time). If a free assessment request is entered, the FC navigation program 32
Further, the user inputs various conditions (vehicle type, grade, etc.), and sends a mail to the partner terminal 11a or the like, indicating that the transaction is via the FC system 29. (6) Used Car Sales The FC navigation program 32 displays a screen for inputting various conditions (manufacturer, vehicle type, budget). When various conditions are input, the FC navigation program 32
Acquires search results from partner search systems and
16 is displayed.

The FC navigation program 32
Is to book a tour (go to the used car exhibition hall and check the actual thing)
To enter or not. When a tour reservation is input, the FC navigation program 32 sends an e-mail indicating that the transaction is via the FC system 29 to the partner. After recording the reception of the e-mail, the partner terminals 11a and 11b, etc., display an instruction to confirm the visit date and time on the telephone on the CRT 16 of the partner.

The FC navigation program 32
Displays a list of partners on the CRT 16 so that FC franchisees can be selected as a place to check the actual item. further,
The FC navigation program 32 sends an instruction for transportation or securing a place at an FC member store to the partner terminals 11a and 11b. (7) Car rental FC navigation program 32 is based on various conditions (type,
(Displacement, lending period, etc.). When the various conditions are input, the FC navigation program 32 acquires and displays the estimation result from the estimation system of the partner.

The FC navigation program 32
Decides whether or not to make a reservation with the desired model
Ask members to enter. Then, when a request is input, the FC navigation program 32 sends a mail indicating that the transaction is via the FC system 29 to the partner.

The FC navigation program 32
Displays a list of affiliated partners so that FC franchisees can be selected as a place to deliver physical goods. In addition, the FC navigation program 32 sends an instruction for transportation or securing a place at an FC member store to the partner terminals 11a and 11b.

Further, if a car rental or a new / used car is purchased after using a rental car by designating a vehicle type, F
The C navigation program 32 sends an instruction to cash back the rental car usage fee other than the usual point back to the partner terminals 11a and 11b. (8) Driving School The FC navigation program 32 displays a screen for inputting training conditions (desired course, time zone, etc.).
When the training conditions are input, the FC navigation program 32 displays the basic estimated fee of the partner.

The FC navigation program 32
Prompts FC members to enter whether they want to enroll. When a request for admission is entered, the FC navigation program 32 sends the FC system 29 to the partner.
Send an email indicating that the transaction is via.

The FC navigation program 32
Displays the partner's homepage and prompts the user to enter a course reservation. (9) Child seat rental In child seat rental, the FC navigation program 32 displays a fee table according to the target age and usage period. Furthermore, FC Navigation Program 3
Step 2 allows the FC member to input whether or not he / she wants to make a reservation.
When a reservation request is input, a list of bases in the desired area is displayed. In addition, the FC navigation program 32 causes the partner terminals 11a and 11b and the like to display a message of securing stock and performing cleaning.

At each partner, an installation service is provided at the time of use, and it is confirmed that there is no accident at the time of return. Also,
Personal computers 11a and 11b at the inventory management base
Or the return completion is input from the host computer 1 which provides the FC system 29. (10) Load Service A load service subscriber ID is given to a FC member who desires a load service at the time of subscription. In addition, points are given to the cost corresponding to the road service at the time of subscription.

Regarding the load service use result, a result report is transmitted to the host computer 1 from the partner terminals 11a, 11b and the like. This performance report is recorded in the FC member DB. (11) New car sales Present the quote obtained from the dealer. Other functions are the same as used car sales. (12) Auto insurance A home page of an example of an estimate obtained from an insurance company is displayed. Other functions are the same as used car sales. In addition,
In an emergency such as a car breakdown, it is also possible to search for a member store from a mobile terminal that can be connected to the Internet. (13) Site Map The entire linked service is displayed in a site map.
Further, the operation is navigated according to the input of the FC member by using a link of HTML (Hyper Text Markup Language). [Cooperation with rewrite card reader] Merchant terminal 11a, 1
A rewritable card reader 19 is connected to 1b and the like. When an FC product is selected from the CRT 16 of the terminals 11a and 11b and sales and points are given (printed),
The information is recorded on the rewrite card.

In the terminals 11a and 11b, sales are corrected, canceled, and points are corrected. The points are controlled by parameters, and the conversion rate or
A fixed number of points is set. That is, there are a case where a point corresponding to the conversion rate is simply given to the amount of the service and a case where a fixed point is given to a service in which a certain commission income can be expected. [Posting Campaign Information] The host computer 1 provides a home page of a bulletin board. That is, in addition to displaying the service according to the menu, the characteristics of each FC member store are posted. [Discount information] Only when permission is obtained from FC members
We send advantageous information about the category for which we have permission to FC members by e-mail.

Further, the maintenance history, the mileage, etc.
Various information is input in advance from FC members, and guidance according to the information is transmitted. For example, at the same time as guiding the oil change time from the mileage, a discount coupon is attached,
When the time for vehicle inspection approaches, services such as guidance for applying for vehicle inspection estimation and preparation for vehicle replacement are provided. [Customer Voice Bulletin Board] FC related to service contents and prices
Member's voice is posted in bulletin board format. <Data Structure> The data structure of data handled by the FC system 29 will be described below. [FC Member DB 33] FIG. 4 shows a data structure of a record constituting the FC member DB 33. This record contains the member number, name, gender, address, telephone number, affiliated ISP member I
D, access level, load service subscriber ID, number of points added, access history data start address, and access page history data start address.

The member number is a unique number for identifying an FC member. Name, gender, address and phone number are each F
This attribute is specified for each C member. The affiliated ISP member number is an ISP member number recorded in the ISP member DB. As a result, the ISP is
A link to the member DB is formed.

The access level is control information for restricting the access of the FC member according to the membership fee paid by the FC member. The load service subscriber ID is character string information for uniquely identifying the load service subscriber.

The number of added points is the number of service points calculated based on the usage amount within a predetermined period. When the number of added points reaches a predetermined value, additional services are provided to FC members according to the points.

The access history data start address is FC
This is a pointer that points to access history data that records the operation history of the member. The access page history data head address is a pointer that points to the head of the access page history data that records the homepage accessed by the FC member. [Access History Data] FIG. 5 shows the structure of the access history data. The access history data includes, for each function of the FC system 29, the date and time when the FC member last accessed,
The cumulative number of times of access is recorded. For example, in FIG. 5, it can be seen that the latest access to the SS service is 10:21 on January 31, 2000, and the total value of the access count is 121 times. [Access Page History Data] FIG. 6 shows the structure of access page history data. The access page history data is data holding a predetermined number of URLs of the accessed home page and the latest date and time of accessing the home page. The access page history data is configured by connecting a predetermined number of records in a ring shape. Therefore, histories of a predetermined number or more are automatically deleted.

The record holding the most recently accessed homepage is indicated by the latest history pointer. <Processing of Program in Host Computer 1> FIGS. 7 to 19 show processing of a program executed in the host computer 1. The host computer 1 provides a function as the FC system 29 by executing these programs. [Process of FC Member Management Program 31] FIG. 7 is a flowchart showing an outline of the process of the FC member management program 31.

When the host computer 1 executes the FC member management program 31, the host computer 1 waits for an external access (S1). When there is access, the host computer 1 determines the type of access.

First, the host computer 1 determines whether or not access is a request for membership registration by a subscriber (S
2). In the case of a request for member registration, the host computer 1 executes member registration. That is, the host computer 1 displays a screen for inputting the name, gender, address, telephone number, affiliated ISP member ID, and access level on the CRT 16 of the terminal 11 of the applicant, and these are input.

When these pieces of information are input, the host computer 1 assigns a member number. Then, the information is recorded in the record of the FC member DB 33 corresponding to the member number. At this time, the FC member prints the recorded information and
If you bring it to a C member store, your card will be sent to that FC member.

If the access is not a request for member registration, the host computer 1 determines whether or not the report is a sales report for each member store. The sales report for each member store is compiled by the calculation center 21 and is periodically transmitted to the host computer 1.

If the access is a sales report for each member store, the host computer 1 stores the sales information in FC
Record in the member store DB. If the access is not a sales report for each member store, the host computer 1 performs control at S1.
And wait for access again. [Process of FC Navigation Program 32] FIGS. 8 and 9 are flowcharts showing the process of the FC navigation program 32.

When the host computer 1 executes the FC navigation program 32, the host computer 1 waits for an external event (S9). An event refers to a factor (access from outside) that changes the control state of the host computer 1.

If there is an event, the host computer 1 checks the member number and the password (S10). Further, the host computer 1 determines the FC member D based on the member number.
B33 is searched and the access level is read.

Next, the host computer 1 determines whether or not the event is a reservation base inquiry. If the event is a reservation base inquiry, the host computer 1 executes a search / reservation process (S12). Then, the host computer 1
Returns control to the process of S9, and again enters an event waiting state.

If the event is not a reservation base inquiry, the host computer 1 determines whether the event is a reservation list display request (S13). If the event is a reservation list display request, the host computer 1 executes a reservation list display process (S14). Thereby, the screen as shown in FIG. 21 is displayed on the terminal 11 of the FC member or the terminal 1 of the base.
1a and so on. Thereafter, the host computer 1 returns the control to the processing of S9, and returns to the event waiting state.

If the event is not a reservation list display request, the host computer 1 determines whether the event is a car lease request (S17). When the event is a car lease request, the host computer 1 executes a car lease correspondence process. (S18). Thereafter, the host computer 1 returns the control to the processing of S9, and if the event to be in the event waiting state is not a car lease request again, the host computer 1
Determines whether the event is a vehicle inspection request (S19).
If the event is a vehicle inspection request, the host computer 1 executes a vehicle inspection response process. (S20). Thereafter, the host computer 1 returns the control to the processing of S9, and returns to the event waiting state.

If the event is not a vehicle inspection request, the host computer 1 determines whether the event is a sheet metal repair request (S21). If the event was a sheet metal repair request,
The host computer 1 executes a sheet metal repair handling process. (S2
2). Thereafter, the host computer 1 returns the control to the processing of S9, and returns to the event waiting state.

If the event is not a sheet metal repair request,
The host computer 1 determines whether the event is a used car purchase request (S23). When the event is a used car purchase request, the host computer 1 executes a used car purchase correspondence process. (S24). Then, the host computer 1
Returns control to the process of S9, and again enters an event waiting state.

If the event is not a used car purchase request, the host computer 1 determines whether the event is a used car sales request (S25). If the event is a used car sales request, the host computer 1 executes a used car sales correspondence process. (S26). Thereafter, the host computer 1 executes S9
The control is returned to the processing of (1), and the state of waiting for the event is returned again.

If the event is not a used car sales request, the host computer 1 determines whether the event is a rental car request (S27). When the event is a rental car request, the host computer 1 executes a rental car processing. (S28). Thereafter, the host computer 1 returns the control to the processing of S9, and returns to the event waiting state.

If the event is not a rental car request, the host computer 1 determines whether the event is a driving school request (S29). When the event is a driving school request, the host computer 1 executes a driving school correspondence process. (S30). Thereafter, the host computer 1 returns the control to the processing of S9, and returns to the event waiting state.

If the event is not a driving school request, the host computer 1 determines whether the event is a child seat rental request (S31). When the event is a child seat rental request, the host computer 1 executes a child seat rental corresponding process.
(S32). Thereafter, the host computer 1 returns the control to the processing of S9, and returns to the event waiting state.

If the event is not a child seat rental request, the host computer 1 determines whether the event is a load service registration request (S33). When the event is a load service registration request, the host computer 1 executes a load service registration process. (S3
4).

Thus, the FC member is notified of the load service subscriber ID, and the F member of the FC member DB 33 is notified.
The load service subscriber ID is set in the record of the C member.

After that, the host computer 1 returns the control to the processing of S9, and enters the event waiting state again. If the event is not a road service registration request, the host computer 1 determines whether the event is a new car sales request (S3).
5). When the event is a new car sales request, the host computer 1 executes a new car sales correspondence process. (S36). Thereafter, the host computer 1 returns the control to the processing of S9, and returns to the event waiting state.

If the event is not a new car sales request,
The host computer 1 determines whether the event is a car insurance application (S37). If the event is a car insurance subscription application, the host computer 1 displays the result of the insurance company's car insurance subscription on the CRT 16 of the FC member, and inputs information necessary for subscription. (S3
8).

Here, an insurance amount, a guarantee range, and the like are set, and then an estimate of the insurance premium for the insurance amount is displayed. If FC members approve the estimate, their car insurance application will be confirmed.

After that, the host computer 1 returns the control to the processing of S9, and returns to the event waiting state. FIG. 10 shows the details of the search / reservation process. In the search / reservation process, the host computer 1 first searches for sites near the FC member address being accessed, and displays a list of those sites on the CRT 16 of the FC member (S121).

Next, the host computer 1 prompts the FC member to specify the base for receiving the product or the base for receiving the service and the date and time (S122). Next, the host computer 1 inquires of the designated base about the reservation status.

Next, the host computer 1 requests a reservation (S124). The host computer 1 transmits the instruction to the terminal 11a at the base. Next, host computer 1
Determines whether an OK reply has been returned from the terminal 11a at the base or the like (S125). When the reply of OK is returned, an e-mail indicating that the reservation has been made is transmitted to the terminal 11 of the FC member (S126), and the search processing is terminated.

If the reply of “OK” does not return, the host computer 1 records this reservation application in the hard disk 4 as waiting for a response. That is, the host computer 1
The ID for identifying the base that has instructed the response wait, the type of service waiting for the response, and the date and time when the response wait was recorded are stored in the hard disk 4. Thereafter, the host computer 1 ends the search / reservation process.

FIG. 11 shows the details of the car lease correspondence processing. In the car lease correspondence processing, first, the host computer 1
Displays a screen (not shown) for inputting the conditions (vehicle type, grade, etc.) for the car lease, and displays the accessed F
The input is made to the C member (S181).

Next, the host computer 1 requests the partner system to make an estimate according to the input conditions, and displays the estimate result on the CRT 16 of the FC member (S182).
Next, the FC member is prompted to input whether or not he / she wants a negotiation for the estimate (S183). If a business negotiation is desired, the host computer 1 sends an e-mail for business negotiation to the partner terminal 11a or the like (S184), and ends the car lease handling process.

On the other hand, if the FC member does not wish to negotiate a business, the host computer 1 terminates the car lease handling process. FIG. 12 shows details of the vehicle inspection handling process. In the vehicle inspection handling process, first, the host computer 1 displays a screen (not shown) for inputting the conditions (vehicle type, displacement, etc.) of the vehicle to be subjected to the vehicle inspection, and causes the accessing FC member to input the screen (S201).

Next, the host computer 1 requests the partner system to make an estimate in accordance with the input conditions, and displays the estimate result on the CRT 16 of the FC member (S202).
Next, the FC member is prompted to input whether or not he / she wants to reserve a vehicle inspection for the estimate (S203). If a reservation is desired, the host computer 1 transmits the reservation information to the partner terminal 11a or the like (S204), and ends the vehicle inspection handling process.

On the other hand, if the FC member does not wish to make a reservation, the host computer 1 terminates the vehicle inspection processing as it is. FIG. 13 shows details of the sheet metal repair handling process. In the inspection processing, first, the host computer 1 displays a typical fee example of sheet metal repair (a plurality of combinations of a photograph showing a damaged portion and the repair fee), and displays the most similar one to the FC member. A selection is made (S221).

Next, the host computer 1 displays a repair shop near the FC member's home and allows the user to select a desired repair shop (S
222). Next, the FC member is prompted to enter whether or not he / she wants a specific estimate for sheet metal repair (S223). If an estimate is desired, an estimate result is obtained by using an estimate calculation system provided by a partner set up at the member store (S224).

When the application member replies to the estimate (Y in S225), a sheet metal repair is reserved. (S226). On the other hand, if the FC member does not wish to make an estimate, the sheet metal handling process ends.

FIG. 14 shows details of the used car purchase correspondence processing. In the used car purchase correspondence processing, first, the host computer 1 displays a screen (not shown) for inputting assessment conditions (vehicle type, displacement, model, etc.) of the car to be purchased,
The FC member who is accessing is input (S241).

Next, the host computer 1 sends an e-mail for a used car purchase request to the partner system in accordance with the input conditions, and ends the used car purchase correspondence processing (S2).
42).

FIG. 15 shows details of the used car sales correspondence processing. In the used car sales correspondence processing, first, the host computer 1
Is the condition of the used car (manufacturer, model, budget, etc.)
Is displayed, and the FC member who is accessing is input (S261).

Next, the host computer 1 makes a search request to the partner system in accordance with the input conditions, and displays a predetermined number of properties matching the conditions on the FC member CRT 16 (S
262).

Next, the FC member is prompted to enter whether or not he wishes to visit the display of the property (S263). When a visit is desired, the host computer 1 sends an e-mail for the visit to the partner terminal 11a or the like (S26).
4), the used car sales correspondence processing ends.

On the other hand, if the FC member does not wish to visit, the host computer 1 ends the used car sales correspondence processing as it is. FIG. 16 shows details of the rental car handling process.
In the rent-a-car correspondence process, first, the host computer 1 displays a screen (not shown) for inputting the rent-a-car conditions (vehicle type, displacement, lending period, etc.), and causes the FC member who is accessing to input the information (S281).

Next, the host computer 1 requests a quotation from the partner system in accordance with the input conditions, and displays the result of the quotation on the CRT 16 of the FC member (S28).
2). Next, the host computer 1 allows the FC member to input whether or not he / she wants to reserve a rental car for the estimate (S283). If a reservation is desired, the host computer 1 displays a delivery location designation screen and causes the FC member to designate it (S284).

Next, the host computer 1 connects to the terminal 11 of the partner.
An e-mail requesting a reservation is transmitted to a or the like (S285), and the rental car processing ends. On the other hand, if the FC member does not wish to make a reservation, the host computer 1 terminates the rental car processing as it is.

FIG. 17 shows details of the driving school correspondence processing. In the driving school correspondence processing, first, the host computer 1
Displays a screen (not shown) to input training conditions (desired course, training time zone, etc.)
The member is made to input (S301).

Next, the host computer 1 requests the partner system to transmit a basic estimated fee (charge without extension) according to the input conditions, and displays the basic estimated fee on the CRT 16 of the FC member ( S302).

Next, the host computer 1 allows the FC member to input whether or not he or she wants to enter the basic estimated fee (S303). If so, the host computer 1 sends an e-mail requesting admission to the partner terminal 11a or the like (S304), and ends the driving school correspondence process.

On the other hand, when the FC member does not wish to enter the school, the host computer 1 ends the driving school correspondence process as it is. FIG. 18 shows details of the child seat rental correspondence processing. In the child seat rental correspondence processing, first, the host computer 1 displays the rental fee (S321).

Next, the host computer 1 allows the FC member to input whether he / she wants to make a reservation for the rental fee (S322). If the user wants to make a reservation, the host computer 1 displays a list of rental bases and allows the FC member to select a rental place (S323).

Next, the host computer 1 checks whether or not there is a stock (S324). If there is stock, the rental reservation is transmitted to the system of the base (S325),
The child seat rental correspondence processing ends.

If there is no stock at the base, a message indicating that there is no stock is displayed (S326), and control returns to the determination of S322. FIG. 19 shows details of the reservation monitoring / transfer process. The reservation monitoring / transfer process is a process in which the host computer 1 monitors response waiting data in the hard disk 4 and transfers a request of an FC member who has been in a response waiting state for a certain period of time to another site. This reservation monitoring / transfer process is started by a timer at predetermined intervals.

In the reservation monitoring / transfer processing, the host computer 1
Reads the next response waiting data from the hard disk 4 (S161). Next, the host computer 1 sets a period T1 longer than a predetermined period from the date and time when the instruction to wait for a response is issued to the current date and time.
Is determined (S162).

If the period T1 has not elapsed, the host computer 1 advances the control to the determination at S166. If the predetermined time T1 has elapsed, the host computer 1
Determines whether a warning message has been sent (S1).
63). If a warning message has not been sent yet,
The host computer 1 sends a warning message urging a response to the site waiting for the response (S16).
4).

Next, the host computer 1 determines whether or not a predetermined time T2 has elapsed since the transmission of the warning message (S
165). Even if the warning message has already been sent to the base in the determination of S163, the host computer 1
The control proceeds to the determination at 164.

When the period T2 that is longer than a predetermined period has elapsed,
The host computer 1 searches for another site that can provide the service waiting for the response. Then, the host computer 1 transfers the request waiting for the response to the other searched base (S166). The host computer 1 updates the ID for identifying the response waiting base and the date and time when the response waiting is set.

Next, the host computer 1 determines whether there is any other data waiting for a response (S167). Even in the case where the predetermined time T2 has not elapsed in the determination of S165, the host computer 1 advances the control to the determination of S167.

If there is any other data waiting for a response, the host computer 1 returns the control to the processing of S161, and repeats the same processing. When there is no other response waiting data (confirmation of the elapsed period of all response waiting data has been completed), the host computer 1 ends the reservation monitoring / transfer processing. <Process of Program in Member Store Terminals 11a and 11b> FIG. 20 shows the process of the point counting program executed in the terminal 11a and 11b of the member store.

After executing the point counting program, the terminals 11a and 11b are in a state of waiting for a rewrite card to be inserted (S60). When the rewritable card is inserted into the rewritable card reader 19, the number of points according to the usage amount of the FC member is converted and added to the rewritable card (S61).

Next, the terminals 11a and 11b calculate the use amount of the FC member as the sales of the member store, and
1 (S62). In this case, the FC member expects the point addition and the additional service in return, and requests the member store to write the data on the rewrite card.

On the other hand, when the rewrite card is inserted into the rewrite card reader 19, the sales of the FC member store are always reported to the calculation center 21. Therefore, the sales of the member store are reliably captured by the FC headquarters by the incentive for the FC member to add points. In addition, merchant-related products that are unrelated to the franchise chain can be sold. However, in this case, there is no point addition, and the sales are not reported to the calculation center 21. Therefore,
By employing the point addition to the rewrite card, the sales as a franchise chain member store and the sales from other products or services can be distinguished and reported to the calculation center 21.

In the FC system 29 according to the above-described embodiment, since the reservation of the provision of the product or the service is collectively received in accordance with the processing of the FC navigation program 32, the unified product or service is unified over the entire franchise chain. Can be provided by

In the above embodiment, the host computer 1 executes the reservation monitoring / transfer process and monitors a predetermined time after waiting for the reservation application response, so that the reservation application has been waiting indefinitely. It will not be.

In the FC system 29 of the above embodiment, a list of the reservation statuses for the services of the member stores is displayed, so that it is possible to grasp the reservation status of the franchise chain member stores and apply for the reservation.

[0135] In the FC system 29 of the above embodiment, the reservation status of the member store closest to the FC member address is displayed in the reservation application, so that the member store which is convenient for the FC member to use the service is given priority. You can apply for a reservation. <Modification> In the FC system 29 of the above embodiment, the I
A calculation center 21 is provided separately from the host computer 1 of the SP,
In the calculation center 21, the sales for each member store were totaled. However, the embodiment of the present invention is not limited to such a computer configuration. For example, the host computer 1 of the ISP may double as the calculation center 21. Further, the host computer 1 of the ISP is a computer system including a plurality of computers, and each program constituting the FC headquarters function 30;
Each database may be implemented on a different computer.

In the FC system 29 according to the above-described embodiment, reservations for providing goods or services are collectively accepted in accordance with the processing of the FC navigation program 32. However, instead, the FC navigation program 32 and data such as a service menu and a price list are distributed from the FC system 29 to the terminals 11a and 11b of each member store, and the reservation received by each member store is transmitted to the FC system. 29 may collect.

In the FC system 29 of the above embodiment,
The FC navigation program 32 responded to the requesting member by sending an e-mail with a link to the reservation table attached thereto to the effect that the reservation was accepted. However, instead of this, each base (member store) may directly return a response to the applied member.

In the search processing of the above-described embodiment, after the reservation instruction, a response from the terminal 11a at the base or the like is waited for, and the fact that the reservation has been made is displayed on the CRT 16 of the FC member. However, instead of this, after the reservation instruction, the host computer 1 temporarily displays the screen of the search / reservation process on the CRT of the FC member.
16 and may wait for an OK reply. That is, if time is required until the reservation is confirmed, the search / reservation processing screen (display of the base list or display of the reservation list) is temporarily terminated, and after the reservation is confirmed, the FC member is notified by e-mail. You may. In this case, the reservation instruction of the FC member is recorded in the response waiting data of the hard disk 4 until the reservation is confirmed.

When a reservation cannot be made, a cancel wait instruction may be given as a reply to the e-mail. Also,
After confirming with the FC member, the reservation instruction may be transferred to another base.

A magnetic card is used in the FC system 29 of the above embodiment. However, the implementation of the present invention is not limited to the type of card. That is, in addition to a magnetic card, general writable cards such as an IC card and a memory card using a flash memory can be used.

In the above embodiment, when a card is inserted into the rewrite card reader 19 and points corresponding to the usage amount are added to the card, the usage amount is reported to the calculation center 21. However, the embodiment of the present invention is not limited to such a card configuration. For example,
The card may be a non-writable card.

Furthermore, the present invention is not limited to a card, and a computer-readable recording medium which can be removed from a computer may be used. For example, information is stored by electrical, magnetic, optical, mechanical, or chemical action, such as an MD (minidisk, a standard proposed by Sony Corporation), a magneto-optical disk, and the like. A readable recording medium can be used.

The FC member ID may be recorded on these recording media, and when the recording medium is inserted into an input device such as the rewritable card reader 19, the terminal 11a may read the FC member ID. In this case, the number of points according to the usage amount may be recorded in the FC member DB 33 in the host computer 1.

Also, the FC member ID itself is stored in the terminal 11
Alternatively, the input may be made with a keyboard from a or the like. In that case, a recording medium such as a card becomes unnecessary. Regardless of whether or not a recording medium is used, when a product or service is provided to a FC member and paid, the FC member I
D may be input and the number of points may be counted. And
The usage amount of the FC member may be reported to the calculation center 21 or the host computer 1 in conjunction with the counting of the number of points.

In the above-described embodiment, the FC system 29 in which FC member registration and reservation of goods and services are performed from the FC member terminal 11 has been described. However, implementation of the present invention is not limited to such a configuration.
FIG. 23 shows the FC system 29a in a case where the FC member (or applicant for joining) does not have the terminal 11.

In the FC system 29a shown in FIG.
FC members (or those wishing to join) come to the nearest service station. Then, by using the terminal 11a installed in the service station, FC member registration and reservation of goods and services are performed. Rewrite card reader 19
The addition of points and the reporting of the sales to the calculation center using the FC system 29 described in the above embodiment can be performed.
Is the same as

In the reservation monitoring / transfer processing (FIG. 19) of the above embodiment, when there are a plurality of data waiting for a response, the host computer 1 returns the control to the processing of S161 and repeats the same processing. However, if this process is repeated for a large amount of response waiting data, it takes time. For example, a sample may be arbitrarily extracted from the response waiting data, and the reservation monitoring / transfer process of FIG. 19 may be performed on the sample.

In addition, a pointer connecting each piece of the response waiting data is stored in chronological order based on the time point when the response waiting data is generated. Then, the reservation monitoring / transfer processing may be executed in the descending order of the response waiting time.

[0149]

As described above, according to the present invention,
Since the service provision at a predetermined store is centrally managed in the reservation server, the service contents can be notified to the customer in a unified manner, and a unified service can be provided.

Further, according to the present invention, when the provision of goods or services at a predetermined store is confirmed, the member management server registers the points obtained according to the provision of the goods or services. The sales can be grasped reliably.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of a franchise chain management system.

FIG. 2 is a configuration diagram of hardware.

FIG. 3 is a functional configuration diagram of the FC headquarters function 30;

FIG. 4 is a diagram showing a data structure of a franchise chain member database.

FIG. 5 is a diagram showing a data structure of an access history table.

FIG. 6 is a diagram showing a data structure of an access page history table.

FIG. 7 is a flowchart showing processing of a member management program 31;

FIG. 8 is a flowchart (1) showing processing of the FC navigation program 32;

FIG. 9 is a flowchart (2) showing processing of the FC navigation program 32;

FIG. 10 is a flowchart showing details of a search / reservation process;

FIG. 11 is a flowchart showing details of a car lease correspondence process;

FIG. 12 is a flowchart showing details of a vehicle inspection correspondence process;

FIG. 13 is a flowchart showing details of a sheet metal repair handling process.

FIG. 14 is a flowchart showing details of a used car purchase correspondence process;

FIG. 15 is a flowchart showing details of a used car sales correspondence process.

FIG. 16 is a flowchart showing details of a rental car correspondence process;

FIG. 17 is a flowchart showing details of a driving school correspondence process.

FIG. 18 is a flowchart showing details of child seat rental correspondence processing.

FIG. 19 is a flowchart showing details of reservation monitoring / transfer processing;

FIG. 20 is a flowchart showing processing of a point counting program.

FIG. 21 is a display screen of a list of reservation statuses.

FIG. 22 is a display screen for confirming reservation response waiting data.

FIG. 23 is a system configuration diagram of a franchise chain management system 29a according to a modification of the present embodiment.

[Explanation of symbols]

1, 11 Host computer 2, 12 CPU 3, 13 Memory 4, 14 Hard disk 5, 15 Communication interface 16 CRT 17 Keyboard 18 Mouse 11, 11a, 11b Terminal 19 Rewrite card reader 21 Calculation center 29 Franchise chain management system 31 Franchise chain member Management program 32 Franchise chain navigation program 33 Franchise chain member database

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G07G 1/12 321 G07G 1/12 321M 1/14 1/14 (72) Inventor Masahiko Iwamuro Kawasaki-shi, Kanagawa Fujitsu Co., Ltd. (7-1) Kamitsuda Murakami, Kawasaki, Kanagawa Prefecture, Japan Fujitsu Co., Ltd. (1-1) Kamikodanaka 4-1-1, Nakahara-ku, Japan Inventor Kiwaka Onuki 4-1-1 Kamikadanaka, Nakahara-ku, Kawasaki-shi, Kanagawa Prefecture Fujitsu Co., Ltd. (72) Inventor Tomohiro Koyama Kanagawa 4-1-1 Kamiodanaka, Nakahara-ku, Kawasaki-shi F-term in Fujitsu Limited (Reference) 3E042 AA03 CC04 CC06 EA01 5B049 AA01 BB11 BB14 CC06 CC08 CC31 CC38 FF03 GG04 GG07 9A001 JJ58 JJ60 KK56

Claims (9)

[Claims] 1. A product / service provision management method for centrally managing the provision of products or services at stores located in a plurality of regions via a network, comprising: a member for registering member information and points earned assigned to the member; A management step; and a reservation step of registering provision reservation information of goods or services at a predetermined store. In the reservation step, a provision reservation of goods or services at a predetermined store from a member is received, and Providing the goods and services at the store, wherein when the provision of the goods or services at the store is confirmed in the member management step, the score is registered according to the provision of the goods or services. Management method. 2. The product service provision management method according to claim 1, wherein the reservation status is displayed on a reservation confirmation screen in the reservation step. 3. The reservation step includes: inputting a reception confirmation from the predetermined store after receiving a reservation to provide a product or service from a member; and a predetermined time after receiving the reservation to provide the product or service. A step of notifying a reception confirmation to the predetermined store when the reception confirmation from the predetermined store is not input within the storage. 4. A merchandise and service providing management system for centrally managing the provision of merchandise or services at stores located in a plurality of regions via a network, wherein member management registers member information and points earned to members. A server that executes a step and a reservation step of registering provision reservation information of goods or services at a predetermined store; and a terminal device installed in a store where the goods or services are provided and connected to the server via a network. The server, in the reservation step, accepts the provision reservation of goods or services at a predetermined store from a member, notifies the terminal device of the predetermined store of the reservation information, the member management step In, when the provision of goods or services at the store is confirmed, register the points earned according to the provision of the goods or services That, commodity services provides management systems. 5. The merchandise service provision management system according to claim 4, wherein the server displays a reservation status on a reservation confirmation screen. 6. The server monitors whether there is a reception confirmation from a terminal device of the predetermined store after receiving a reservation for providing a product or service from a member, and monitors the reception of the reservation for providing the product or service after receiving the reservation for providing the product or service. The product service providing management system according to claim 4, wherein when the reception confirmation is not input from the terminal device within a predetermined time, a notification prompting the reception confirmation to the terminal device is issued. 7. Provision of goods and services for centrally managing, through a network, provision of goods or services at stores in a plurality of regions where sales in a franchise chain and sales in a non-franchise chain are mixed. A management method, comprising: a member management step of registering member information and points obtained to the member. In the member management step, points are written on a rewrite card in accordance with provision of goods or services at the store. Product service provision management method of registering earned points by giving. 8. A reservation step of registering reservation information of goods or services at a predetermined store, wherein the reservation step receives a reservation of goods or services from a member at a predetermined store, and The method according to claim 7, wherein the reservation is notified to a store. 9. A terminal device for reporting, via a network, the provision of goods or services at stores located in a plurality of regions, comprising: a member management step of registering member information and points earned to the member; The server is connected to a server that executes a reservation step of registering reservation information of service provision at a store of the store, receives the reservation reservation information of the product or service at a predetermined store from the member accepted by the server, and receives the product at the store. Alternatively, a terminal device which instructs a server to register a score according to the provision of the product or the service when the provision of the service is confirmed.