JP2001319174A - Customer compensation electronic commerce system and its transaction method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a customer compensation electronic commerce system and the transaction method, by which a customer can safely perform electronic commerce with a store. SOLUTION: In the customer compensation electronic commerce system, the respective sites of a plurality of customers An, various stores Bn aiming the sales of various commodities 3 and at least one authentication institution C publicly recognized, which have information transmission/reception means 1, are connected by a communication network 2 constituted of the Internet and the like, by which they themselves can freely communicate each other. The store preliminarily makes a prescribed commercial contract with the authentication institution, it becomes a member store and it deposits a credit compensation deposit. The customer accesses the member store, selects the commodity which is desired to be purchased and inquires of the authentication institution about the member store. The customer obtains approval number ID in exchange for the payment of a prescribed procedure compensation fee, performs a purchase procedure to the member store by using ID and obtains the commodity.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a customer-compensated electronic commerce system and a transaction method thereof, which enable a customer to make an electronic transaction with a store with peace of mind.

[0002]

2. Description of the Related Art A customer compensation e-commerce system and a transaction method according to the prior art are disclosed in which a customer directly accesses a desired store via a communication network such as the Internet.
The purchase procedure was going on.

[0003]

In the prior art customer compensation e-commerce system and its transaction method, a customer directly accesses a desired store via a communication network and performs a purchase procedure. Despite the payment, the product desired to be purchased has not arrived, the defective product has been caught, or there is no compensation for these e-commerce transactions, and there has been a problem that the customer cannot carry out the e-commerce with peace of mind.

[0004]

SUMMARY OF THE INVENTION In order to solve the above-mentioned problems, a customer compensation electronic commerce system according to claim 1 of the present invention has a commercial contract with both a customer and a store. It is a customer compensation e-commerce system that has at least one publicly recognized certification body as a three party.

[0005] In the transaction method of the customer compensation e-commerce system according to claim 2 of the present invention, the customer receives an approval number (ID) from a certification organization in exchange for a predetermined procedure compensation fee, and the customer who desires to purchase the merchandise. To provide the ID, perform the purchase procedure of the product, purchase the product, and make sure that the certification body has the responsibility of the customer and the customer so that the certification body has full responsibility for this series of electronic commerce. It is characterized by making a predetermined commercial contract with the store and both parties in advance.

[0006]

DESCRIPTION OF THE PREFERRED EMBODIMENTS A customer compensation e-commerce system according to claim 1 of the present invention comprises a plurality of customers (An) each having information transmitting / receiving means having input / output devices in various personal computers and computers. Communication consisting of the Internet or the like, which allows information to be freely communicated between a plurality of various stores (Bn) for the purpose of selling products and each site of at least one publicly recognized certification body (C) such as an insurance company. Connected by a network, the store previously exchanged a predetermined commercial contract with the certifying organization, deposited a credit compensation deposit with the certifying organization, and the certifying organization decided to purchase the merchandise from the store. The store is approved as a member store entrusted to issue an approval number (ID) to the customer, and the customer uses the information transmitting / receiving means to select a merchandise list from a product information list indicating the display of the member store. The quotient you wish to purchase And inquire of the merchant to the certifying organization, make payment for the prescribed procedure compensation fee, accept the issuance of its own ID, and use the ID to perform the purchase procedure to the merchant. A certification system for issuing the ID, issuing means for issuing the ID,
Storage means for storing the sales information based on the ID, and in the event that a problem arises in the electronic commerce between the customer and the member store, mediation between the two and compensation to the customer It is characterized by having responsibility for payment of gold.

[0007] In the transaction method of the customer compensation e-commerce system according to claim 2 of the present invention, a specific customer (An) starts e-commerce, and in step S1, the customer has various types of Using information transmission / reception means having an input / output device in a personal computer, computer, etc., search a product information list posted by a plurality of stores (Bn) via a communication network such as the Internet and select a specific product desired to be purchased. Then, it confirms that the store that sells the product has been certified as a member store by the certification body (C), and in step S2, accesses the certification body using information transmitting / receiving means to inquire and confirm the member store. In step S3, the certification body makes an approval number (ID).
The specific ID issued by the issuing means for issuing the ID is obtained from the certification authority via the information transmitting / receiving means, and the step S4 is executed.
In step S5, the customer accesses the member store, presents the ID, and performs a predetermined processing procedure presented by the member store to purchase the desired product. In step S5, the customer identifies the product as having any problem. If it is obtained without any points (YES), it returns to the start state and waits, a series of transactions is completed, and step S5 is completed.
If there is a problem in the e-commerce between the customer and the member store (NO), such as when the product cannot be obtained, or when the product is defective, etc. S
Proceeding to 6, the lawsuit is filed with the certification body, the certification body confirms the problem with the merchant, processes the problem according to the commercial contract previously contracted with the merchant, and in step S7, the customer It is characterized by securing processing such as acquisition of compensation money and ending a series of transactions.

In the customer compensation electronic commerce system and the transaction method of the present invention, the following two items can be defined as a commercial contract between a general customer (An) and a certification organization (C). (Item 1) The customer receives an approval number (ID) from the certification body.
, The commercial contract is approved, and a predetermined procedure compensation fee corresponding to the price of the specific product desired to be purchased is paid to obtain the ID. (Item 2) In the event that the customer cannot obtain the product for the specific product purchased from the member store (Bn), or if the product is defective, etc. , The full amount of the purchase, or the amount corresponding to the problem,
Obtain from the certification body as compensation money.

In the customer compensation electronic commerce system and the transaction method according to the present invention, the member store (Bn) and the certification organization (C)
The following three items can be defined as a commercial contract between the two companies. (Item 1) The merchant deposits an amount corresponding to the expected monthly sales amount with the certification body as a credit compensation deposit, but the amount of the credit compensation deposit varies depending on the degree of credit. It may be free of charge, and may be authenticated as a member store that has joined the certification body, and obtained permission to list the certification on the merchant's product information list. (Item 2) When there is an inquiry from the customer (An) about the affiliated store, the certifying organization authenticates that the affiliated store is affiliated with the certifying organization, and uses a method determined in advance by both parties to perform the authentication. The institution issues an approval number (ID) to the customer. (Item 3) The certification body establishes a connection between the customer and the affiliated store.
If the customer is unable to obtain the desired product, or if the product is defective, and has made an effort to resolve the problem and determined that the solution is not possible,
The customer pays the entire purchase amount paid or the amount corresponding to the problem from the credit compensation deposit and pays the customer as compensation.

In the customer compensation e-commerce system and the transaction method of the present invention, the method of paying the procedure compensation fee paid by the customer (An) to the certification organization (C) is a payment with the consent of both, such as a credit card. You can choose a method.

In the customer compensation electronic commerce system and the transaction method of the present invention, a method of paying a purchase amount by a customer (An) to a member store (Bn) is a payment method with mutual consent, such as a credit card. Can be selected.

[0012] In the customer compensation electronic commerce system and the transaction method of the present invention, a commercial contract between a general customer (An) and a certification organization (C) allows the customer to acquire a product that has been purchased. In the event that the product cannot be used or the product is defective, etc., the entire purchase amount or the amount corresponding to the problem can be obtained from the certification body as compensation money, and this e-commerce Since the certification body compensates, the customer can purchase desired products via a communication network such as the Internet with a sense of security.

[0013]

DESCRIPTION OF THE PREFERRED EMBODIMENTS In the drawings of an embodiment of the present invention, FIG. 1 is a schematic view showing a partially compensated electronic commerce system showing an embodiment of the present invention. FIG. 2 is a flowchart of the electronic commerce, showing a transaction method of the customer compensation electronic commerce system.

An embodiment of the present invention will be described below. The customer compensation electronic commerce system of the embodiment, as shown in FIG. 1, includes an information transmitting / receiving means (1) having an input / output device in various personal computers and computers. Have multiple customers (An),
The Internet, which allows information communication between sites of a plurality of various stores (Bn) for the purpose of selling various products (3) and at least one publicly recognized certification body (C) such as an insurance company. And the like, beforehand, the store exchanges a predetermined commercial contract with the certification body, deposits a credit compensation deposit with the certification body, and the certification body Approve the store as a member store entrusted with issuing an approval number (ID) to the specific customer who wishes to purchase the store, and the customer uses the information transmitting / receiving means to indicate the member store. From the product information list,
Select the product you wish to purchase, inquire about the affiliated store to the certification body, pay and settle the prescribed procedure compensation fee, accept the issuance of your own ID, and use the The certification authority has an issuing means for issuing the ID and a storage means for storing trading information based on the ID. If a problem arises in the e-commerce between the member and the merchant, the company is responsible for arbitration between the two and for paying the compensation to the customer.

As shown in FIG. 2, a transaction method of the customer compensation e-commerce system according to the embodiment of the present invention is applied to a specific customer (A).
n) starts an electronic commerce, and in step S1, the customer uses an information transmitting / receiving means (1) having an input / output device in various personal computers, computers, and the like, which is provided at his own site, and uses a communication network (2 ), A product information list posted by a plurality of stores (Bn) is searched, a specific product (3) desired to be purchased is selected, and the store that sells the product is identified by the certification organization (C) as a member store. The authorized display is confirmed, and in step S2, the certification organization is accessed using information transmission / reception means to inquire and confirm the member store, and a predetermined procedure compensation fee is paid and settled. A specific ID issued by the organization using the issuing means for issuing the approval number (ID) is obtained from the certification organization via the information transmitting / receiving means, and in step S4, the member store is accessed and the ID is provided. As well as, it performs a predetermined processing procedure in which the merchant is presented in order to buy the goods of hope,
In step S5, if the customer obtains the product without any problem (YES), the customer returns to the start state and waits, and a series of buying and selling is completed. If there is a problem in the e-commerce between the customer and the member store (NO), such as when the product cannot be used or when the product is defective (NO), the process proceeds to step S6 and the problem is notified to the certification body. In the lawsuit, the certification body confirms the problem with the merchant, processes the problem according to a commercial contract previously contracted with the merchant, and in step S7, the customer secures a process for obtaining compensation. , Characterized by ending a series of transactions.

In the customer compensation electronic commerce system and the transaction method according to the embodiment of the present invention, the following two items are defined as examples of the commercial contract between the general customer (An) and the certification organization (C). . (Item 1) When the customer receives an approval number (ID) from the certification body, the customer approves the commercial contract, and a predetermined procedural compensation fee corresponding to the price of the specific product (3) desired to be purchased. And obtain the ID.
(Item 2) In the event that the customer cannot obtain the product for the specific product purchased from the member store (Bn), or if the product is defective, etc. , The full amount of the purchase, or the amount corresponding to the problem,
Obtain from the certification body as compensation money.

In the customer compensation electronic commerce system and the transaction method according to the embodiment of the present invention, the following three items are defined as examples of the commercial contract between the member store (Bn) and the certification organization (C). (Item 1) The merchant deposits an amount corresponding to the expected monthly sales amount with the certification organization as a credit compensation deposit, and is certified as the member store that has joined the certification organization. Obtain permission to post the certification on the merchant's product information list. (Item 2) When there is an inquiry from the customer (An) for the affiliated store, the certification organization authenticates that the affiliated store is affiliated with the certification organization, and performs the certification by a method determined in advance by both parties. The institution issues an approval number (ID) to the customer. (Item 3) The certification body establishes a connection between the customer and the affiliated store.
In the event that the customer cannot obtain the desired product (3) or the product is defective,
If the customer strives to solve the problem and determines that the solution is not possible, the customer will forfeit the full amount of the paid purchase or the amount corresponding to the problem from the credit compensation deposit and pay the compensation money. Pay to the customer.

In the customer compensation e-commerce system and the transaction method according to the embodiment of the present invention, the method for paying the procedure compensation fee paid by the customer (An) to the certification organization (C) is such as a credit card or the like. Select the payment method you obtained.

In the customer compensation electronic commerce system and the transaction method according to the embodiment of the present invention, the customer (An) pays to the member store (Bn) and the purchase amount is paid by a credit card or the like with the consent of both parties. Choose a payment method.

[0020]

The present invention is embodied in the form described above and has the following effects.

The customer compensation e-commerce system and the transaction method of the present invention can be used in the event that a customer cannot obtain a product for which a purchase procedure has been completed. The amount can be obtained from the certification body as compensation money, and the certification body compensates for this e-commerce, so that the customer can purchase the desired product via a communication network such as the Internet with confidence. Have.

[Brief description of the drawings]

FIG. 1 is a partially omitted schematic configuration diagram showing a customer compensation e-commerce system according to an embodiment of the present invention.

FIG. 2 is a flowchart of an electronic commerce showing a transaction method of a customer compensation electronic commerce system showing an embodiment of the present invention.

[Explanation of symbols]

 1 Information transmission / reception means 2 Communication network 3 Product An Customer Bn Store C Certification body ID Approval number

Claims (2)

[Claims] An information transmission / reception means (1) having an input / output device in various personal computers, computers, etc., each of which has a plurality of customers (An) and a plurality of various stores for the purpose of selling various commodities (3). (Bn), and each site of at least one publicly recognized authentication organization (C) is connected by a communication network (2) such as the Internet, which can freely communicate information with each other. Exchanges a predetermined commercial contract with the institution, deposits a credit guarantee deposit with the certification body, and the certification body is entrusted to issue an authorization number (ID) to the particular customer who wants to purchase the goods. Authorized the store as a member store, and the customer uses the information transmitting and receiving means to
From the product information list showing the display of the affiliated store, select the product desired to be purchased, inquire the affiliated store for the affiliated store, pay the prescribed procedure compensation fee, and settle its ID. An electronic commerce system for receiving issuance, performing a purchase procedure at the affiliated store using the ID, and acquiring the product, wherein the certification body issues the ID by issuing means, Storage means for storing the sales information based on the information, and in the event that there is a problem with the electronic commerce between the customer and the member store, mediation between the two and payment of the compensation to the customer Customer compensation e-commerce system characterized by having responsibility to 2. A specific customer (An) starts electronic commerce, and in step S1, the customer uses an information transmitting / receiving means (1) having an input / output device in various personal computers, computers, and the like, which is provided on his own site. A product information list posted by a plurality of shops (Bn) is searched through a communication network (2) including the Internet or the like, and a specific product (3) desired to be purchased is used.
Is selected, and the display of the store that sells the product is recognized by the certification body (C) as a member store.
The certifying organization is accessed using information transmitting and receiving means to inquire / confirm the franchisee, and payment and settlement of a predetermined procedural compensation fee are performed.
Specific ID issued using issuing means for issuing D)
Is obtained from the certification organization via the information transmission / reception means, and in step S4, the member store is accessed, the ID is presented, and the predetermined value presented by the member store for purchasing the desired product is obtained. If the customer obtains the product without any problems (YES) in step S5, the customer returns to the start state and waits, and a series of transactions is completed.
In step S5, if there is a problem in the e-commerce between the customer and the member store (NO), for example, if the product cannot be obtained, or if the product is defective, Proceeding to step S6, file a complaint with the certifying body, the certifying body confirms the problem with the merchant, processes the problem according to a commercial contract previously contracted with the merchant, and in step S7, A transaction method for a customer compensation e-commerce system, wherein the customer secures processing such as acquisition of compensation money and ends a series of transactions.