JP2001312464A - Explanation information providing system, program recording medium for explanation information acquisition, and program recording medium for providing explanation information - Google Patents

Abstract

PROBLEM TO BE SOLVED: To speedily provide the latest explanation information (FAQ) corresponding to an error occurring to a network-usable application in such a case. SOLUTION: When an error detection part 11 detects the error, an HTML generation part 12 generates an error HTML including link information (URL) of FAQ corresponding to the error, and a display part 13 displays it; when an FAQ request is made, a transmission part 14 sends the link information (URL) to a WWW server 3 and a browser start part 15 starts a WWW browser 20. The WWW server 3 once receiving the FAQ request performs retrieval from an FAQ database 32 by a retrieval part 33 and sends corresponding FAQ by a transmission part 34. A reception part 21 of the WWW browser 20 receives the sent FAQ and a display part 21 displays it.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a comment information providing system for acquiring and displaying comment information on an error of an application using a network, a comment information acquiring program recording medium, and a comment information providing program recording. Regarding the medium.

[0002]

2. Description of the Related Art Conventionally, Frequently Asked Questions (FAQs) for applications that can use networks
Description information for a user such as "on" has been published on the Web or distributed as a file called a help file that is incorporated when an application is installed.

[0003]

However, the commentary information is
When publishing on the web, the user has to search for the location of the commentary information desired by the user. Further, when distributing the commentary information as a file, the user cannot grasp the latest commentary information.

[0004] The present invention solves the above problems, and when an error occurs in a network application,
An object is to enable a user to easily obtain commentary information related to the latest error.

[0005]

In order to solve the above-mentioned problems, a system according to the present invention comprises a terminal capable of executing a network application and commentary information on an error described in a structured language for the network application. A server for storing link information to commentary information on the detected error, or a message generating means for adding link information to the identification information, and a transmitting means for transmitting the link information. And message display means for receiving comment information corresponding to the link information from the server and displaying the comment information.

[0006] The server includes a receiving means for receiving link information from the terminal, a search means for searching for commentary information using the received information, and commentary information corresponding to the link information or commentary information corresponding to the link information. And transmitting means for transmitting link information to related information to the terminal.

A program for realizing each of the above-described processing means by a computer can be stored in an appropriate recording medium such as a computer-readable portable medium memory, a semiconductor memory, and a hard disk.

[0008]

FIG. 1 is a diagram showing a configuration example of a system according to the present invention. User terminal 1 and WWW server 3
Is connected via a network such as the Internet or an intranet. The user terminal 1 includes a network application 10 that is an application that can use a network and an HTML (HyperText Markup Language).
Personal computer having a WWW browser 20 for browsing the Web page described in.

The error detecting section 11 of the network application 10 is a means for detecting an error of the network application 10. The error may be any error such as a software error or a hardware error, and a method of detecting an error may be a method generally used conventionally, and the detection method does not matter here.

The HTML creating unit 12 includes an FAQ request message (hereinafter, referred to as “FAQ request”) that is link information to a Web page in which commentary information (hereinafter, referred to as “FAQ”) for the detected error is stored. An error message described in HTML (Error H
This is a means for dynamically creating TML. Note that creating here means preparing an error message in a buffer, and also selecting an applicable message from a large number of messages that have been edited and stored in advance and reading it out to a buffer is also called “creating”. ing.

[0011] The FAQ request includes at least a URL (Uniform Resource Locate) indicating a location where FAQs existing on the Internet are stored as link information.
r). It may also include identification information corresponding to the detected error.

The display unit 13 is a means for displaying the error HTML including the FAQ request created by the HTML creation unit 12 for the detected error, and obtaining a FAQ request instruction from the user.

The transmitting unit 14 transmits a FAQ request (URL of FAQ) to the WW in response to a FAQ request instruction from the user.
This is a means for transmitting to the W server 3.

The browser starting unit 15 transmits the FAQ request to browse the contents of the FAQ (Web page or the like) received from the WWW server 3 so that the WWW browser 2
0 is a means for starting.

[0015] The WWW browser 20 includes a receiving unit 22 for receiving the FAQ from the WWW server 3 and a display unit 21 for browsing the received FAQ. As the WWW browser 20, one generally provided in a personal computer or the like for browsing Web pages can be used.

The WWW server 3 has a receiving unit 31 for receiving link information from the transmitting unit 14 of the user terminal 1 and an FA.
It includes an FAQ database 32 for accumulating Q, a search unit 33 for searching the FAQ database 32 for an FAQ corresponding to the FAQ request, and a transmission unit 34 for transmitting the searched FAQ to the reception unit 22 of the user terminal 1. The FAQ database 32 is a database in which FAQs described in HTML are stored in advance.

FIG. 2 is a diagram for explaining the processing of the present system in the first embodiment. User terminal 1
When the error detection unit 11 detects an error occurring in the network application 10 of the HTML, the HTML creation unit 1
In No. 2, an error message including a URL is described as an FAQ request corresponding to the error by using an HTML anchor tag. For example, create the following error message.

<A HREF="URL"> Error message </A> Further, an "error message" described in HTML is displayed in a dialog box 10 'as shown in FIG.

If a user issues a FAQ request instruction by clicking on an error message, for example,
An FAQ request (URL of FAQ) is transmitted. Also, the WWW browser 20 is activated to receive and display the FAQ.

The FAQ request is passed to the corresponding WWW server 3 via the network, and the WWW server 3
The FAQ (Web page) stored in the location indicated by the URL of the FAQ request is passed to the WWW browser 20 of the user terminal 1 that has made the request. The WWW browser 20 displays the received FAQ.

With this, when the error message is displayed, the user can immediately browse the FAQ related to the error with a single click of the error message.

FIGS. 3 to 5 show the processing flow of this system.
This will be described with reference to FIG. FIG. 3 shows a processing flow of the network application 10. During the execution of the network application 10, when the error detection unit 11 detects any error occurrence (step S1), the HTML creation unit 12 creates an error HTML including a FAQ request (URL) (step S2), and displays the error HTML. 13,
An error message is displayed in the dialog box 10 'as shown in FIG. 2 (step S3). If there is a FAQ request according to an instruction from the user, that is, if the user clicks an error message with a mouse or the like (step S4), the FAQ request is transmitted to the WWW server 3 (step S5), and the browser activation unit 15 sends the FAQ request to the WWW.
The browser 20 is started (step S6). If no error occurs, until the processing ends (step S8),
Normal processing is continued (step S7).

FIG. 4 shows a processing flow of the WWW browser 20. When the WWW browser 20 is activated by the browser activation unit 15 (step S11), the receiving unit 22 receives the FAQ from the WWW server 3 (step S1).
2) Display the received FAQ on the display unit 21 (step S13).

FIG. 5 shows a processing flow of the WWW server 3. The WWW server 3 receives the user terminal 1 by the receiving unit 31.
Receives the FAQ request from (step S2
1), FAQs in which FAQs are stored in advance by the search unit 33
The database 32 is searched to extract the corresponding FAQ (step S22), and the transmitting unit 34 transmits the FAQ (step S23).

FIG. 6 is a diagram for explaining the processing of the present system in the second embodiment. In this case, the HTML creation unit 12 sends a FAQ corresponding to the error.
As a request, an error HTML including a URL using an error identification number (ID) as a parameter is created. For example, create the following error message.

<A HREF="URL?ID"> Error message </A> If there is a FAQ request instruction from the user, this FA
A Q request (URL? ID) is sent.

FAQ database 32 of WWW server 3
Now, FAQs are managed by ID. WWW
When the receiving unit 31 receives the FAQ request, the search unit 33 searches the corresponding FAQ using the ID parameter of the FAQ request, and transmits the FAQ to the user terminal 1 by the transmitting unit 34.

By managing FAQs by ID, FAQs can be easily added, updated, and deleted, and FAQs can be easily managed with the latest contents at all times. Therefore, the WWW browser 20 of the user terminal 10 can acquire and display the latest FAQ.

As a third embodiment, as shown in FIG. 7, the FAQ database 32 manages link information (URL) to another resource (information) related to the FAQ, and searches for the searched FAQ. Link information (U
RL) may be transmitted to the user terminal 1. As a result, the user can browse the FAQ displayed on the WWW browser 20 and, if necessary, can acquire the related information only by a simple click operation.

FIG. 8 shows a description example of error HTML, a display example of an error message, and a display example of an FAQ of the present invention.

An error message 10 "shown in FIG. 8B is displayed by the error HTML shown in FIG. 8A created by the HTML creating unit 12. The user can see FIG. Clicking the message "The required file cannot be found" in the displayed message will display an FAQ request (http: // w
ww.hoge.com.faq.cgi? 001) is transmitted to the WWW server 3.

FIG. 8C is a display example of the FAQ transmitted from the WWW server 3. The WWW browser 20 is started in another window and displays the contents of the received FAQ. In this example, link information (URL) to two pieces of related information is also received as the content of the FAQ. When the user clicks “download abc.dll” or “related information” displayed on the WWW browser 20, the received URL is used as a URL request to the location where abc.dll and related information are stored. Is accessed. Thus, the user can easily remove the cause of the error and obtain detailed information on the error.

[0033]

As described above, according to the present invention,
Link information can be provided to specific commentary information for network application errors. As a result, it is not necessary for the user to search for the commentary information, and a quick response to the error is possible.

The user can always obtain the latest commentary information. As a result, it is possible to perform an accurate process for an error.

Further, link information to information related to the commentary information can be provided. As a result, the user can easily obtain the related information without searching, and can take quick action.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration example of a system according to the present invention.

FIG. 2 is a diagram for explaining processing according to the first embodiment of the present invention.

FIG. 3 is a processing flowchart of a network application.

FIG. 4 is a processing flowchart of a WWW browser.

FIG. 5 is a processing flowchart of a WWW server.

FIG. 6 is a diagram for explaining processing according to a second embodiment of the present invention.

FIG. 7 is a diagram illustrating a process according to a third embodiment of the present invention.

FIG. 8 is a diagram showing a description example of an error HTML, a display example of an error message, and a display example of an FAQ.

[Explanation of symbols]

 REFERENCE SIGNS LIST 1 user terminal 10 network application 11 error detection unit 12 HTML creation unit 13 display unit 14 transmission unit 15 browser activation unit 20 WWW browser 21 display unit 22 reception unit 3 WWW server 31 reception unit 32 FAQ database 33 search unit 34 transmission unit

Claims (5)

[Claims] 1. A commentary information providing system comprising: a terminal for executing an application program; and a server for storing commentary information on an error described in a structured language for the application program. Message creating means for creating link information to comment information on the error, transmitting means for transmitting the link information, and message display means for receiving and displaying comment information corresponding to the link information from the server. Wherein the server comprises: receiving means for receiving the link information; and transmitting means for transmitting, when receiving the link information, commentary information corresponding to the link information to the terminal. Delivery system. 2. The comment information providing system according to claim 1, wherein the message creating means adds identification information to the link information, and the server retrieves the comment information using the received identification information. A commentary information providing system comprising means. 3. The comment information providing system according to claim 1, wherein the transmission means of the server transmits to the terminal link information to related information together with comment information corresponding to the link information. A commentary information providing system. 4. A recording medium in which a terminal capable of accessing a server storing commentary information on an error described in a structured language for an application program records a program for acquiring commentary information from said server. A process of creating link information to commentary information on the detected error, a process of transmitting the link information to the server, and receiving and displaying commentary information corresponding to the link information from the server. A program recording medium for acquiring commentary information, wherein a program for causing a computer to execute the processing is recorded. 5. A server for storing commentary information on an error described in a structured language for an application program to be executed on a terminal, the server comprising: And a program for causing a computer to execute a process of receiving link information from the terminal and a means of transmitting commentary information corresponding to the link information to the terminal. Provided program recording medium.