JP2001273412A - Multi-support system of membership system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve the problem that the latitude of utilization is narrow since selling/buying or introduction of a person is performed only concerning a specified or extremely limited field in each of the conventional membership system and the party providing articles or services is ordinarily limited to the promoter of that system. SOLUTION: Divesified dealers providing articles or services are defined as cooperative members and as a consumer, a utilization member demands support to the promoter of the system for successively utilizing the work of the cooperative members. The promoter, who receives the demand, performs computer processing of massive data and introduces the article or dealer suited to the demand. On the other hand, emergency security, various kinds of nursing cares related to medical or nursing care insurance and the support of employment or marriage between members are performed. A promoter computer is connected with a general public telephone network through a CTI server. Therefore, inside the membership system over a wide range, under the guarantee of safe and reliability, the introduction or distribution of articles, services or persons in various fields required for business or personal life can be efficiently provided.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a membership-based multi-support system. For more details, in a wide range of membership-based organizations that provide services such as products and services and those who use them, with local supporters, various fields of goods and services necessary for sales and personal living The present invention relates to a membership-based multi-support system for efficiently introducing and introducing a person and a flow.

[0002]

2. Description of the Related Art Today, it is widely practiced to buy and sell goods, use services, or make inquiries about employment and marriage in a membership-based organization. There are various advantages of the membership system, but the major ones are that the credibility is guaranteed and that benefits such as a member price can be obtained.

[0003]

[0005] However, in the conventional membership system, selling and buying products and introducing people are performed only in specific or extremely limited fields in individual organizations. Providers of goods and services usually
Only the organizer of the organization. Therefore, in order to utilize the benefits of such organizations, it is necessary to subscribe to each of the desired products and services or certain areas of them, so the procedure is cumbersome, and of course the membership fee etc. for each organization separately Will pay. For this reason, despite being aware of the benefits of membership, in practice you are limited to joining one or several types of organizations, and you must search for other necessary products and services each time. .

[0004] Even from an empirical point of view, it is necessary to search for a special product that is suddenly needed, or to select a store for extraordinary matters, especially when purchasing a product that is expensive and difficult to determine the quality for an amateur. Or, it is impossible for an ordinary person to quickly and accurately find a contractor, such as a builder or a funeral company, that is unfamiliar to ordinary people so that they can trade with confidence. Also, regarding security, medical care, and nursing care, which are not usually of interest to the public, it is often inconvenient to consult with a contractor or related organization at that time. Nevertheless, it is not economically feasible for ordinary people to keep a contract with a security company on a daily basis, and it is not profitable for traders to continue to make large-scale advertisements individually.

[0005] In addition, the conventional membership system is a closed organization composed of only the organizer and a large number of individual members. No balanced economic effect can be expected at all, such as revitalizing towns and trade associations and promoting exchanges of people, or promoting cooperative prosperity by promoting cooperative relationships between different companies in different shopping districts.

[0006] The present invention has been made in view of the above-mentioned conventional problems, and has a wide range of people who provide services such as goods and services, and a person who uses the services and a local supporter. New members who can assure peace of mind and trust by organizing a strategic network, and efficiently realize the introduction or flow of a wide variety of objects, services, and people, both daily and extraordinary The purpose is to provide a multi-support system of the system.

[0007]

In order to achieve this object, a membership-based multi-support system according to the first aspect of the present invention includes a plurality of cooperating members engaged in businesses such as a merchandise sales business and a service business. A member who uses the services of cooperating members at any time, a support store that is set up in a certain area such as a shopping district and has jurisdiction over user members and cooperating members in the region, and supervises these cooperating members, user members, and support stores In a membership organization composed of a system organizer and a member organization, this system is a membership-based multi-support system in which the system organizer selects and introduces members who are suitable for support requests from members and support stores, or mediates product distribution. And the following data file, the system file including the following multi-support program, and the host computer that executes the following multi-support program according to the processing instruction. A membership-based multi-support system comprising: input means for inputting data and instructions to the host computer; and output means such as a monitor and a printer for outputting data processed by the host computer. . Data file: Member data table for recording at least cooperating member data including business information such as business and its price, support store data including jurisdiction member information, and use member data including jurisdiction support store information And a member search screen format for entering search conditions and search instructions for searching for a member corresponding to a support request from a member, a purchase order to the searched member, and a report to the related support store etc. The format is provided. Multi-support program: at least a member data recording flow for recording input member data in the member data table, a member search flow for searching the member data table for members corresponding to input search conditions, and designation. And a document creation flow for creating a document addressed to the member by writing the input items in the completed format.

Therefore, according to the membership-based multi-support system, it is possible to respond to various kinds of support requests required in various fields of business and living with only one membership. In particular, the selection of merchandise and the introduction and transfer of people are processed by a computer system, so that the response can be completed in a short time despite handling a large amount of data.

A member-based multi-support system according to a second aspect of the present invention is the member-based multi-support system according to the first aspect, wherein the data file includes a member data screen for displaying member data for each individual member on a monitor. The organizer's computer has a general public telephone line via a CTI server that searches for the presence or absence of a member corresponding to the source telephone number of the incoming call and outputs an identification signal of the member when there is such a member. The multi-support program is provided with a screen pop-up step of outputting a member data screen of the member to a monitor when a member identification signal is input from the CTI server.

[0010] Therefore, when the member calls the registered phone number, the member data is automatically displayed on the monitor, so that the trouble of confirming the membership qualification can be omitted, and the request for the support of the other party can be made. It is possible to respond quickly, and it is possible to reliably prevent a mistake in inputting member data and the like.

[0013] The member-based multi-support system according to claim 3 is the member-based multi-support system according to claim 1 or 2, wherein the past and present order status of each cooperating member is recorded in the cooperating member data. The member search flow is characterized in that in the step of outputting the search result, the searched cooperating member is output together with the order receiving status of the person.

[0012] Accordingly, the operator searches for cooperating members according to the required search conditions, and when a plurality of members are found, the order status of them, for example, the status that there is no order currently received or the status that the order is completed immediately. Therefore, a member suitable for introduction can be selected in consideration of the above, so that the narrowing down can be performed quickly and rationally.

According to a fourth aspect of the present invention, there is provided a membership-based multi-support system according to any one of the first to third aspects, wherein the multi-support program includes one of the following individual systems. A membership-based multi-support system characterized by two or more members. (1) Security support system: An emergency response screen for inputting items for specifying security targets for which emergency security support has been requested and the contents of the support, and setting a security company requesting the dispatch of guards, and this emergency response The security support flow includes a step of transmitting data input on the screen to the security company via a telephone line. (2) Logistics support system: The name and quantity of the ordered product, the orderer, and the system organizer input the distinction between the internal product and the external product that are purchased in bulk and kept in stock at the support store. A product order reception screen, a logistics data table that records product order data, a document instructing a support store to send the ordered internal product to the orderer, and a document to send the ordered external product to the orderer. A logistics support flow including a step of creating a document instructing a merchandise dealer is provided. (3) Joint purchase system: a joint purchase product order entry screen for inputting the name, quantity, and orderer of the product related to the joint purchase, and a joint record for recording the order data of the product related to the joint purchase and the stock status of the product at each store. A joint purchase flow including a purchase data table and a step of retrieving the stock status of the target product from the joint purchase data table is provided. (4) Medical care support system: a medical data table that records hospital data including medical subjects and hours, a care information table that records data including vacancy information of at least nursing facilities, and at least a target medical department The medical care support flow includes a step of searching for a hospital or the like to be performed and a step of searching for the presence or absence of a vacancy in a nursing facility. (5) Employment support system: User member data includes employment conditions recorded according to the wishes of the individual, cooperating member data includes job employment conditions recorded according to the wishes of the individual, and multiple employment A employment support flow including a step of inputting a condition or a plurality of recruitment conditions and a step of searching for and outputting a member corresponding to the input employment condition or recruitment condition is provided. (6) Marriage support system: the user member data includes marriage conditions recorded according to the wishes of the individual, and a step of inputting a plurality of marriage conditions and searching for members corresponding to the inputted marriage conditions A marriage support flow including an output step is provided.

Therefore, according to the present invention, it is possible to respond not only to introduction of goods and traders but also to urgent support requests such as emergency security, medical care, and nursing care. Can be encouraged, and can assist in finding important people such as employment, recruitment, and marriage.

[0015]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A membership-based multi-introduction system according to an embodiment of the present invention will be described below with reference to the drawings. [A. Organization and Management Method] (FIGS. 1 and 2) First, an example of a membership-based organization and management method operated by using a multi-introduction system described in detail below will be outlined.

[A-1. Organization] (FIG. 1) FIG. 1 shows an organization (human network).
This organization is composed of “Cooperating members”, “User members”, “Support stores”, and “System organizers (supervisory headquarters)” which supervise these cooperating members, user members and support stores. In order to participate as a “member” and “support store”, it is necessary to pass the examination of the examination committee managed by the system organizer, and the membership qualification after joining (including the use member)
Will be reviewed by the review committee at any time.

A cooperating member is, in principle, a so-called “trader” that provides goods and services for a fee, regardless of the size of the individual or corporation and the size of the individual, as shown in FIG. , Manufacturers of various products, retailers (generally retailers) and wholesalers, businesses related to medical care and nursing care, security companies, construction and civil engineering and other contractors, lawyers and tax accountants, etc. It includes not only general products, raw materials and services that individuals and corporations need on a daily basis, but also manufacturers and importers of local products.

A use member is a member who participates as a so-called consumer (user) who purchases or uses a product or service handled by a cooperating member. The member types include an individual member, a corporate member, and a store member. It is divided into As for individual members, a family member who lives together can be registered as an attached member, if desired by the subscriber.

One or several support stores are selected for each predetermined region or organization (hereinafter simply referred to as “region” or “area”) such as a shopping district or a trade association. The criteria for this selection are:
It has a strong track record of commercial transactions based on the characteristics of the region, and it is assumed that regular home and corporate visits are made on a daily basis (for example, rice grain shops and laundry shops).・ Recruiting members for use in the region or acting as an admission procedure for the system organizer; ・ Advertising and advising members of the various services provided by cooperating members to members;
Distribute the support request requested by the user member to the system organizer;-Monitor and assist the progress of the transaction made between the user member and the cooperating member;-Collect payments. In the following description, the term “member” includes a support store. Incidentally, since the support shop is positioned in this way, there may be existing customers (non-members) who do not join the organization. In principle, a member must be a member of the system to use this system. For example, in general logistics, even non-members (not limited to customers at support stores) can use the system without giving benefits such as member prices. This system may be used.

[A-2. Operation Method] (FIG. 2) FIG. 2 shows a basic operation method in such an organization. The user is registered as a member by paying the system organizer an entrance fee and an annual fee according to the membership type. The cooperating member and the support store pay the system organizer a prescribed registration fee and an advertisement fee for advertising on the homepage and distributing a flyer.

The cooperating member presents the business information on the services and prices that can be provided by the cooperating member to the system organizer and, if there is any change, informs the change as needed and presents the latest business information. The system organizer sets up his / her own homepage on the so-called Internet, and posts the business information presented by the cooperating member on this homepage. Also, the support shop is requested to distribute an advertisement leaflet or the like requested by the cooperating member, and the distribution is distributed to the use members in the area in charge.

The user requests the system organizer for necessary support such as purchasing a product, searching for a person (including a trader), and introducing a facility. Depending on the case, the user may select a desired product, service, or company in advance by looking at the system organizer's homepage or pamphlet, or request specific support by consulting with a support shop in the area. Requests for support in this system are basically made by the user directly to the system organizer and, if necessary, through a support store. Requests are basically made by telephone, facsimile, e-mail, verbal or postal mail, but if the system organizer accepts support requests on the Internet, it can be accessed by accessing its homepage. Can also be added. Due to the multi-support program described below for processing support requests,
Requests for assistance should be made by telephone. In particular, it is desirable to request by phone for emergency security and medical care from individual members. It is convenient to use a facsimile, e-mail, or the Internet for a regular request for distribution from a store member or the like or a request with a quantitative content.

The operator of the system organizer who has received the support request usually starts up a dedicated processing flow corresponding to the request content from a multi-support program described later, inputs necessary data, and enters the corresponding cooperation. Select a member or product. Then, a temporary purchase order is sent to the selected cooperating members, etc., and if the other party accepts it, a formal purchase order is issued to complete the transaction between the parties, and a report to that effect is sent to the support store. To assist in the execution of the transaction. The price of goods and services purchased by the member is charged by the system organizer directly to the member or through a support store that has jurisdiction over the member.
This can be done directly to the system organizer or through a support store.
The system organizer pays the distribution fee to the cooperating member and the support store in accordance with the distribution ratio set in advance, and receives its own introduction fee.

[B. Device configuration of multi support system]
(FIG. 3) FIG. 3 shows an example of a device configuration for executing the multi-support system provided for such organization management. In FIG. 1, reference numeral 1 denotes a multi-support device provided for the system organizer. The multi-support device 1 includes several workstations 3-1, 3-2,..., 3-n and telephones attached to each of the workstations 3-1, 3-2,. 5, a CTI (computer telephony integration) server 7, a PBX (automatic telephone exchange) 9, and an adapter 11 for signal conversion.

Workstations 3-1, 3-2,...
3-n is a known microcomputer, input means such as a keyboard or a so-called mouse for inputting data and instructions to the computer, and an external storage for recording the input data and data created by the computer. The device has an output unit such as a monitor for displaying data processed by the computer and a printer for printing. A CTI server 7 is connected to the computer,
The telephone 5 is connected to the PBX 9, and the CTI server 7 and the PBX 9 are connected to a general public telephone line via an adapter 11.

Reference numeral 13 denotes communication means such as a telephone or facsimile owned by a cooperating member, a use member, or a support shop, or a workstation equipped with a computer. These communication means 13 are general public telephone lines (including the Internet). Is connected to the multi-support device 1 at any time via the. In particular, security companies, general hospitals, nursing homes, and the like are equipped with the same equipment as the organizer's workstation, and data is exchanged between them via a telephone line as needed.

[C. Data and Program of Multi-Support System] (FIGS. 4 to 33) The multi-support system includes a system file in which various programs executed on a predetermined OS (operating system) are recorded, and the system file is used for processing. It is composed of a data table for recording various data to be output, a format of an output screen to a monitor, a data file having various print formats, and the like.

[C-1. Member data table] (Fig. 4-
Figure 6) The data file has a member data table,
In this table, three types of member data relating to the use member, the cooperating member, and the support store are recorded as needed.

[C-1-a. User Member Data] (FIG. 4) FIG. 4 shows a user member data screen 21 for inputting or displaying data on user members for each member (only the main screen is shown in the figure). The data fields are "Member type", "Member number", "Name / Name", "Address / Location", "Phone number", "Facsimile number", "Employer", "Date of birth" Date, emergency contact telephone number, etc., and an automatic display button 21a for displaying "validity validity / invalidity". In addition, a data column (“district”, “shop name”, “member number”, “telephone number”, etc.) 21b for “support shop” which is in charge of the use member is provided.

This main screen is accompanied by various sub-screens for recording other data other than the above-mentioned data relating to the user, and the sub-screen is provided with a corresponding button “Record membership fee payment” at the bottom of the main screen. , "Family composition", "special notes", "use history", "map", "job hunting", and "marriage hunting" are selected to pop up on the main screen.

On the "family composition" sub-screen, the family information of the user is displayed, on the "use history" sub-screen, the history of the use of the user by the support of the present system is displayed, and on the "map" sub-screen. Indicates a guide map around the residence of the user member. The employment wish sub-screen records the employment conditions (occupation, working hours, holidays, salary, status, etc.) in accordance with the application from the person himself / herself. According to the application, the marriage conditions (the age, annual income, occupation, height, etc. of the partner) are recorded.
A display button 21c is provided for the "job hunting request" button and the "marriage request" button. When data is recorded on this sub-screen, the display button 21c is automatically checked.

[C-1-b. Cooperating Member Data] (FIG. 5) FIG. 5 shows a cooperating member data screen 23 for inputting or displaying data on cooperating members for each member (only the main screen is shown in the figure). The data fields are “Main business”, “Member number”, “Name / Name”, “Address / Location”, “Phone number”, “Facsimile number”, “Representative name”, “Homepage address” of cooperating members. , "E-mail address", "person in charge (mobile phone number)", and an automatic display button 23a for displaying "valid / invalid". The person in charge (mobile phone number) is scroll button 2
3b is displayed as a list. In addition, data columns (“district”, “shop name”, “member number”, “telephone number”, etc.) about the “support shop” under the jurisdiction of the cooperating member 23
c is provided.

This main screen is also provided with various sub-screens for inputting other data relating to the cooperating member. These sub-screens are provided with the corresponding buttons “business and price / business day / area” at the bottom of the main screen. , "Map", "Execution history", "Membership payment record", "Distribution rate / discount", "Job requisition", and "Claim information" pop up on the main screen.

On the sub-screen of “Business and Price / Business Day / Area”, the contents of the business and the price of the cooperating member, the area that is the daily business area, the business day (including business hours), etc. are displayed. Business information is recorded. The “Map” sub-screen shows a guide map to the main sales office of the cooperating member, and the “Implementation history” sub-screen shows the order history of the support work that the cooperating member has performed so far in this system ( Order status)
Are respectively recorded. The “Distribution Rate / Discount” sub-screen records the distribution rate received by the cooperating member among the payments paid by the member for the support services performed, and the member discount rate for the regular price when dealing with non-members, etc. Is done.

On the sub-screen of "Claim Information", complaints received from a member or a support store regarding the support work performed by the person in the past are recorded, and are used for examination of the continuation of the membership. The recruitment sub-screen records the recruitment conditions (occupation, working hours, holidays, salaries, status, etc.) according to the application from the applicant, and compares them with the desired employment requirements from the member to be employed.・ We can support recruitment. The "recruitment request" button is provided with a display button 23d. When data is recorded on this sub-screen, the display button 23d is automatically checked.

[C-1-c. Support Store Data] (FIG. 6) FIG. 6 shows a support store data screen 25 for inputting or displaying data on the support store for each support store (FIG. 6 shows only the main screen). The data fields are "Area", "Main Business", "Member Number", "Name / Name", "Address / Location", "Phone Number", "Facsimile Number", "Representative" Name "," person in charge (mobile phone number) "and" valid / invalid "
There is an automatic display button 25a for displaying. The name of the person in charge (mobile phone number) is displayed in a list by the scroll button 25b. In the “member list” column, a list of use members under the jurisdiction of the support store is provided in a scroll-display format, and the “number of members” entered here is automatically displayed.

This main screen is also provided with various sub-screens for inputting other data related to the support shop. These sub-screens include corresponding buttons “business and price / business day” below the main screen, Pop-up on the main screen by selecting "Map", "Record of dues payment", "Inventory management", "Claim information". The sub-screens of “business and price / business day” and “claims information” have the same contents as those on the cooperating member data screen 23.
On the sub-screen of “inventory management”, the inventory amount of “internal merchandise” described later is recorded.

The data entered in the respective data fields of the above member data screens 21, 23 and 25 is a "data update registration" button at the lower right of the screen (only works when a "member data" tab described later is selected). Is recorded in the "member data table" by a "member data recording flow" (not shown) which is started up by selecting. The member data table is in a two-dimensional hierarchical table format,
Among the various member data described above, at least data related to "Member number", "Name / Name", "Phone number", "Support shop", "Main business", "Area", "Employment wish", The data relating to "hope", the data relating to "marriage desire", and the "execution history" are relational search items that can be searched by the CTI server and the member search flow and various support flows described later.

[C-2. Tabs and Menus] (FIGS. 4 to 7) The menu bar 31 of the screen on which the multi-support program described later is started includes “file”, “support”, “search”, “member data”, and “order creation”. , "Manage" and other tabs are displayed. The “file” tab 32 has a menu for opening and closing various stored files and a menu for printing open files.

The "support" tab 33 includes various menus shown in FIG. 7, that is, a "trader introduction" menu 33a, a "security support" menu 33b, and a "medical care support" menu 33.
c, various menus such as a "logistics support" menu 33d, a "market revitalization" menu 33e, a "employment support" menu 33f, and a "marriage support" menu 33g are provided, and a desired menu is selected from these menus. By that
The user enters the respective flows described below for processing the support requested by the user or the like in a specialized procedure according to the content. The “search” tab 34 is used to enter a member search flow for searching for a member corresponding to the input search condition, and is used as a flow of the “introduction of a vendor” menu 33a. There is. The “member data” tab 35 includes the member data screens 21, 23,
This is for entering a member data recording flow for processing input and change of data to the member 25.

The “order creation” tab 36 is for entering a document creation flow for creating an order and other documents to be created in the member search flow and the logistics support flow as needed. , "Official purchase order", "Report" and other menus are provided. "management"
The tab has menus for managing administrative tasks such as sales, payments, and unsubscribing.

[C-3. Multi Support Program and CTI
Outline of Server] (FIG. 9) FIG. 9 shows an outline of a chart of the multi-support program and the CTI server. In the figures showing the flowchart, the numbers with S in front indicate “step numbers”. When the multi-support program is started, a standby screen (not shown) is displayed (step 1), and "waiting for incoming call from registered telephone number" (step 2) and "waiting for input of member number etc."
(Step 3) is performed. The standby screen has input fields for inputting data that can identify the member, such as a member number, name and name, and a telephone number, and command buttons for reading and displaying the member data corresponding to the input data. Is provided.

When an incoming call is received, the CTI server 7 searches whether the source telephone number is in the member data table, that is, whether it is in the telephone number registered in advance as the member data ( Step 4) If there is a corresponding one, the identification signal is transmitted to the workstation 3-1.
.., 3-n are output to the computer (step 5). When the identification signal is input, the multi-support program reads the data of the member from the member data table and displays it in the format of the member data screen (21, 23, 25) (step 7).
Also, if there is no corresponding telephone number, or if there is no free workstation that accepts the output identification signal even if there is a corresponding telephone number, or after step 5, the CTI server 7 sends the normal incoming call to the PBX 9. An instruction for performing processing (such as calling and line connection) is output (step 6).

Therefore, when a call is received from the registered telephone number and the workstation is vacant,
After the member data screen is automatically displayed, a call is received. In other cases, the user receives the incoming call, asks for the member number and name, inputs the data on the standby screen, and reads out the data. If a call is made from a public telephone even if the call is from a member, the CTI server 7 does not retrieve the call.

In step 8, the process waits for “selection of a tab”. When the “search” tab 34 is selected, the “member search flow”
When the user enters the menu 51 and the "support" tab 33 is selected, the above-mentioned menus 33a to 33g are displayed (step 9), and the selection is waited for (step 10). Step 10
When the trader introduction menu 33a is selected, the user enters the "member search flow" 51 as in the case where the "search" tab 34 is selected. When the security support menu 33b is selected, the "security support flow" 52 is selected, and when the distribution support menu 33d is selected, the "logistics support flow" 5 is selected.
3, when the medical care support menu 33c is selected, the "medical care support flow" 54 is selected, and when the shopping mall activation menu 33e is selected, the "shop mall activation flow" 55 is selected.
When the employment support menu 33f is selected, the user enters the "employment support flow" 56, and when the marriage support menu 33g is selected, the user enters the "marriage support flow" 57. Hereinafter, the individual flows 51 to 57 of these menus
Will be described step by step with reference to related screens.

[C-4. Member Search Flow and Member Search Screen] (FIGS. 8 and 10) [C-4-1. Configuration] Upon entering the member search flow 51, a member search screen 41 shown in FIG. 8 is displayed on the monitor screen (step 1). (Hereinafter, when "display" is simply referred to, it means display on the monitor screen.) Here, it waits for a search item to be input and for a search button to be selected.

That is, in the member search screen 41, an "area" column 41a, a "support store" column 41b, an "industry" column 41c, and a "member number" column 41 for inputting search items are displayed.
d, a "member name" column 41e, a "consultation content" column 41f, a "search" button 41g for inputting a search command, a "clear" button 41h, a "display" button 41j, and the like are provided. The area column 41a, the business type column 41c, and the member name column 41e can also be input by selecting from those displayed in a list by the scroll buttons 41i provided therein. In the consultation content field 41f, for example, one or a plurality of words or idioms that are likely to be registered as work or product of the cooperating member are input.
Enter if you want to use it as a search item. The operator selects a desired input field and inputs a search item (step 2).

After a search item is entered, a search button 41
When g is selected (when "YES" in step 3), a search is executed. When the search is completed, a search result display frame 42 is popped up on the screen 41 and the search result is written therein (step 4). When there is no applicable item, "No applicable member" is displayed in the display frame 42, and when there is an applicable item, the number thereof is displayed. When the "display" button 41j is selected while this number is displayed (when "YES" in step 5), the corresponding member list screen 43 displaying the corresponding members in a list is displayed on the screen 4.
1 (step 6). When the searched member is a cooperating member, the content displayed on the corresponding member list screen 43 includes an area and an execution history (order status) within the last three years, in addition to the name.

The corresponding member list screen 43 is provided with an "open on menu" button 43a as an instruction button, an "open member data" button 43b, and the like. When the "open member data" button 43b is selected with the desired member selected from the applicable member list screen 43 ("YES" in step 7), the member data screen corresponding to the member is selected. 21, 23 and 25 are called and displayed (step 8). When the "open on menu" button 43a is selected with the desired member selected on the member list screen 43 ("YES" in step 9), the support tab 33 is held. A menu selection screen 45 displaying various menus (excluding the vendor introduction menu) is displayed (step 10). When a menu is selected (when "YES" in step 11), the program displays the menu. The flow enters the execution flow, jumps to the “step of opening the member data screen” therein, and calls and displays the member data screen corresponding to the member (step 12).

[C-4-2. The member search flow 51 having such a function is commonly used in various menus of the support tab 33, but is used for finding a clue even when it is not known which menu to select. In any case, the following method is usually used to search for a cooperating member who can respond to a support request from a user member.

If the name and the member number of the target member are known, the member is entered in the "member number" column 41d and the "member name" column 41e to perform a search, and the type and area of the member are confirmed.
If the target business type is clear from the support request, the search is executed by inputting it in the "business type" field 41c or selecting it from the list displayed by scrolling. If the area is limited (usually limited) or if it is a condition that the area is under the jurisdiction of a specific support store, the "area" column 41a and the "support store" column 41b are also input as search conditions. If you cannot clearly identify the type of business,
A character is input in the field 41f. For example, when there is a word "water leak in water supply" in a telephone call from the user member, "water supply" or "water leak" is input in this column 41f to perform a search. If the user is not satisfied with the search result, the user clears the "Clear" button 41h for each input column and deletes it. If necessary, input again.

When there are a plurality of retrieved cooperating members, looking at the order status data, for example, a person who does not receive an order, a person who is expected to complete the order even if an order is received, and the same as the specific contents of the support request Are narrowed down in the order that there is a record of receiving orders for support and those whose activity area is close to the member's home.

After narrowing down the cooperating members, a temporary purchase order is issued. When “temporary purchase order” is selected from the “order creation” tab 36, a temporary order creation screen 61 shown in FIG. 11 pops up on the currently displayed screen. After inputting in the input field "member number" of the provisional purchase order creation screen 61, the execution of the support request "desired date", the "request business", the "use member number" for which the support was requested, and selecting the OK button The temporary order form 62 (the drawing is shown in a print format) shown in FIG. 13 is displayed on the monitor. This temporary purchase order 62
Of the items other than those entered on the temporary order creation screen 61, the document creation flow activated according to the selection on the order creation tab 36 automatically reads out the data corresponding to the corresponding member number, and Write to. Provisional purchase order 62
After confirming the contents, the user selects the "Print" button on this screen 61 or the print menu on the "File" tab 32 to print the temporary purchase order 62.

The operator prints out the provisional purchase order 62
Is sent by facsimile to the cooperating member and waits for an answer as to whether an order can be received. If the answer is that the order cannot be accepted, another cooperating member is searched and the same consultation is performed. If you can accept the order, issue a formal purchase order. When "official purchase order" is selected from the "order creation" tab 36, an official order / report creation screen 63 shown in FIG. 12 pops up. This screen 63 includes various input fields substantially the same as the input fields of the provisional purchase order creation screen 61, an “official purchase order” button 63 a for inputting an instruction, and a “report” button 6.
3b is provided. After inputting in this input field, the "official order" button 63a or the "report" button 63b is selected, and the OK button is selected. Formal purchase order button 63
When “a” is selected, a formal purchase order (not shown) (to the cooperating member) (not shown) having substantially the same format as the temporary purchase order 62 is displayed. In this formal purchase order, the name and telephone number of the support store that has jurisdiction over the user member, the price and its distribution rate, payment method, account number, and the like are written.

When the report button 63b is selected,
A report 64 (also shown in printed form) shown in FIG. 14 is displayed on the monitor. The report 64 is a document for notifying the support store that has jurisdiction over the use member of the transaction concluded by the formal purchase order. Automatically reads and writes data corresponding to the corresponding member number. After confirming the contents of the report 64, the user selects the “Print” button on the screen 63 or the print menu on the “File” tab 32 to print the report 64. The operator sends the report 64 by facsimile to the support shop to assist in executing the closed transaction.

[C-5. Security Flow] (FIGS. 15 to 1)
7) The security support flow 52 is mainly used when there is a request to dispatch a security guard from a member who has encountered an emergency. When entering the security support flow 52, the emergency response screen 7 shown in FIG.
1 is displayed (step 1), and data input is waited.

On this screen 71, a security object, that is,
A "member number" field 71a, a "name", which is a data entry field for specifying a person who is now requesting emergency security support
Column 71b, "address" column 71c, "telephone number" column 71d
In addition to today's "date" column 71e, "request contents" column 71f for inputting specific contents for security, and a security company for transmitting data to request dispatch of security guards A “transmission destination” setting column 71g and an “arrangement number” column 71h for each case are provided. Destination setting field 71
The input to g can also be set by selecting from the list displayed by the scroll button. The serial number and the date are automatic input items.

Other Security Target Input Fields 71a to 71d
Can be manually input, but if the identification signal is input from the CTI server 7 before entering the security support flow 52 (when "YES" in step 2), the data of the member is read out and automatically (Step 3). If the security support request is made by telephone from a public telephone or a mobile phone with no data registered, the security target item 71a
To 71e, confirm the contents of the request and enter it in the request contents column 71f, and set the security company that seems to be the most appropriate (step 4).

When the "Send" button 71i is selected ("YES" in step 5), an "Emergency Dispatch Request Form" including the data entered on this screen 71 is sent by the "E-mail program" to the security. Sent to the company (step 6). When the support request is from the member's home or office, the "map" button 71j is selected as necessary so that the guide map is transmitted together with the data. Thereafter, the operator calls the security company of the other party to confirm the arrival of the e-mail, and if the telephone is connected to the requester, informs the fact.

The security company which has received the "emergency dispatch request" sends the contents of the support request and map information to the patrol members using a so-called GPS system, and instructs them to go to the site. The members who responded on site report the response results to the command room, and the command room creates an e-mail of the response result report based on the report and sends it to the system organizer.

The emergency response screen 71 is provided with a "report arrival" column 71k, and a report arrival button 71m is provided beside the column. In the security support flow 52, when a signal indicating that a response result report e-mail has arrived from the security company that has requested the service is provided, a routine that interrupts the signal is provided in any step, and this signal is received. In some cases, the data of the coping result report is recorded in the security support data table, and the report reception button 7
Flashes 1m.

The report arrival column 71k is displayed in a maximum size by a scroll button, so that a list of incoming response result reports can be viewed. The operator looks at this list at any time, selects an unprocessed matter (unprocessed matter is always left at the top of the list), and presses the report display button 71n ("YES" in step 8). On the screen 71, a response result report screen 72 (see FIG. 17) for the selected matter pops up (step 9).

The coping result report screen 72 is provided with various data display columns 72a for specifying security targets, a coping result report column 72b from a security company, and the like. In the response result report column 72b, in addition to the content of the response result, the names of the guards dispatched to the site, the time when the dispatch was instructed, the local arrival time, the mission end time, and the like are displayed. The operator confirms the result report and performs processing such as data registration and printing (step 10).

A support request for contracting permanent security, such as so-called mechanical security, is processed according to the member search flow 51 entered by the search tab 34 and the trader introduction menu 33a to introduce a security trader.

[C-6. Distribution Support Flow] (FIGS. 18 to 20) The distribution support flow 53 is basically used to process an order from a member who seeks various products for general consumers at a member price. Upon entering the logistics support flow 53, a commodity order reception screen 81 shown in FIG. 19 is displayed in a pop-up on the currently displayed member data screen (step 1), and the system waits for data to be input.

The product order reception screen 81 has a column for automatically inputting the number and name of the member who is the orderer and the name of the jurisdiction support store, and an order product data column 81a. "Product name" and "Quantity" received
And "inside / outside" check manually input field, "trader name" (the name of the company that manufactures or sells the product) automatically entered according to the product name, "member price" of the product, order Columns such as "Scheduled delivery date" to the main are provided. The "inside" of "inside / outside" refers to internal products that the system organizer has purchased in bulk and has been kept in stock at each support store, and the "outside" refers to external products that do not have such stock. And check any of them. If the orderer has placed an order in the past and has already placed an order but has not yet delivered the product, the product name is displayed in the data column 81a.
Is displayed, and a check 81d is attached to this.
This check 81d means that the order has been placed.

After inputting necessary items for a new order in the data column 81a (step 2), the operator checks the contents and selects the OK button 81b (step 3).
As a result, the newly entered order contents are recorded in the distribution data table (step 4). Then, when the order button 81c is selected (step 5), FIG.
Is displayed (step 6). This screen 82 is a screen for creating a document for ordering a newly ordered product. For the internal product, it becomes a “order receipt” for the support shop that has jurisdiction over the orderer member. Is a “order form” for the trader.

In the product column 82a of the screen 82, the product whose data has just been registered as a new order, that is, the unordered product is automatically input, and in the orderer column 82b, the data of the orderer is displayed. Entered automatically. Here, after confirming the contents, the operator selects the issue button 82c (step 7). Thus, the program checks the newly ordered product in the logistics data table.
Attach 1d and print out the order form or outsourcing form for each company. The operator sends the order receipt or the outsourcing note to a support shop or trader by facsimile or e-mail.

[C-7. Shopping street activation flow] (Fig. 2
1, FIG. 22) When the shopping district activation menu 33e is selected, the shopping street activation flow 55 is entered, and a “joint purchase” menu and
The “special purchase” menu is displayed (see FIG. 7). [C-7-a. Joint purchase] (FIG. 21) When the joint purchase menu is selected here, the flow enters the joint purchase flow. This joint procurement flow is mainly used to facilitate the joint purchase of the same product by a plurality of dealers, and is basically intended for the purchase of stores belonging to a shopping district. And Although a chart diagram of this joint purchase flow is omitted, it is almost the same as the chart of the logistics support flow 53 described above. First, a joint purchase commodity order screen is displayed, and on this screen, the product name related to the joint purchase request is displayed. Enter the quantity, orderer, etc., and it will be recorded in the joint purchase table. Then, based on this recorded data, create a purchase order on the purchase order issuance screen to order collectively to the manufacturer or wholesaler. And sends it to the manufacturer.

A characteristic step of this joint purchase flow is to check the stock status of each store. FIG.
FIG. 9 shows a screen 85 for checking inventory status;
On this screen 85, "product name" and "product code" are input, and when the "product setting OK" button 85a is selected, a stock store list display column 85b (a state in which this is set to the maximum size by the scroll button is denoted by reference numeral 85b). ), The stores in which the product is in stock are displayed in a list, and the total number of stocks is displayed in the total number of stocks column 85c. When a joint purchase order is made, especially in the case of a hurry order, the operator checks this inventory, consults with the parties as to whether or not the store can exchange the stocked goods, and obtains consent. If so, request that the product be moved. This request is made to the support shop of the concerned party as needed.

[C-7-b. Special Purchasing] (FIG. 22) When the special purchasing menu is selected, a special purchasing flow is started. This special procurement flow is used for, for example, so-called stock elimination of manufacturers, seasonal products, local products, and other products purchased through special routes and prices to retailers in shopping streets. Although the chart of the special purchase flow is also omitted from the drawing, first, a special purchase product information screen 87 shown in FIG. 22 is displayed. On this screen 87, the name of the special purchase, the handling quantity and unit price, the seller, Is input and registered in the special purchase table.

When the pamphlet creation button 87a is selected, an advertisement pamphlet for the product currently displayed on the screen 87 is designed and created in a predetermined format. This pamphlet is distributed to stores handling the product or products similar thereto through a support store, and when an order for the brochure is placed, processing is performed according to the logistics support flow 53.

[C-8. Medical care support flow] (Fig. 23
When the medical care support menu 33c is selected, a medical care support flow 54 shown in FIG. 23 is entered, and the “normal hospital introduction” menu, “emergency hospital introduction” menu, and “care” menu shown in FIG. 7 are displayed. Display and wait for selection (step 1). The “Introduction to Hospital” menu is mainly used when there is a request to introduce a hospital (including various treatment clinics; the same applies hereinafter) used on weekdays. The “Introduction to Hospital in Emergency” menu is used for holiday medical treatment and emergency services. Used when there is a referral request for a hospital that is providing medical care. The "nursing care" menu is mainly
Used for nursing care certification based on nursing care insurance, creation of a care plan, introduction of home helpers, reservation for entrance to nursing care facilities, etc.
FIG. 28 shows the flow of the care menu.

[C-8-1. Normal time hospital introduction) (Fig. 23-
(FIG. 26) When the “Introduction to normal hospital” menu is selected, a hospital etc. search screen 91 shown in FIG. 24 is displayed (step 2). On this screen 91, an area including the address of the member or the surrounding area is selected from the areas displayed in the area setting section 91a, and a medical examination is made from the subjects listed in the medical subject setting section 91b. Set the subject to be treated. If the member himself cannot determine the subject to be examined, he or she inputs some search words such as an affected part or a symptom in the “Search from Symptoms” section 91c and selects the “Search” button 91d. Is retrieved from the medical data table and displayed in the corresponding medical care subject display frame 91e.
When a plurality of medical subjects are displayed in the corresponding medical subject display frame 91e, the operator selects one of them.

When the area and the medical department are set and the "OK" button 91f is selected (step 3), the hospital corresponding to the area and the medical department is searched from the medical data table, and the result is shown in FIG. Shows "hospitals that can be introduced"
It is displayed on the screen 92 (step 4). On this screen 92, names of hospitals and the like are displayed together with their locations, medical hours, and the like. The operator selects a hospital or the like that seems to best meet the wishes of the member from the list, and checks 92a.
, And select the decision button 92b (step 5).

As a result, more detailed data and a guide map of the hospital or the like with the check 92a are displayed on the hospital guide data screen 93 shown in FIG. 26 (step 6). When the member desires this data, the print button 93a
Is selected for printing (step 7), and the printed document is facsimile-transmitted to the member.

[C-8-2. Emergency hospital introduction] (Fig. 2
3, Fig. 27) When "Emergency hospital introduction" menu is selected, Fig. 27
Is displayed (step 8). The screen 94 displays a list of medical institutions that regularly perform emergency medical care, and medical information 94a such as holidays, such as holiday medical on-duty doctors published by government offices and medical associations, for each medical treatment time zone. The list of the emergency medical care information 94a is switched by selecting an area displayed as a list in the area setting field 94b. The operator selects an area and, in consideration of the medical subjects and the current time that can be estimated from the story of the member, teaches hospitals and the like that can be consulted. When the member desires data such as a guide map, the hospital or the like is selected and the enter button 94c is selected (step 9). As a result, the guidance data screen 93 is displayed, which is printed and facsimile-transmitted to the member.

[C-8-3. Nursing] (FIGS. 28 to 30) When the "nursing" menu is selected, a "nursing support screen" 95 shown in FIG. 29 is displayed (step 10), and the routine proceeds to step 11. In this screen 95, a member name and age of the member, a qualification of the insured person of the nursing care insurance (No. 1 and No. 2) and other basic data relating to the nursing care insurance are automatically displayed. In addition to the "current medical condition" column 95b and the "medical history" column 95c which are heard and input from the member as needed, the "degree of care" column 95d, the "care plan" column 95e, and the "care manager" column 95f Is provided.

In the "degree of care" field 95d, if the member has received "authorization" necessary to receive support or care by long-term care insurance, the rank of the approval is entered by a number.
In the case of "support required", "0" is input, and in the case of "need for care", a number (1 to 5) indicating the rank is input. In the “care plan” field 95e, “yes” is entered when the member has created a care plan (care service plan). In the "care manager" field 95f, "Yes" is entered when the care manager (care support specialist) of the member is determined.

The care support screen 95 also includes a “Introduction of care products” button 95g for selecting processing contents (contents of support requests) and a “Introduction of care certification institution” button 95.
h, "Introduction of care manager" button 95i, "Home care (introduction of helper)" button 95j, and "entering facility (introducing vacancy)" button 95k are provided. Of these select buttons 95g-95k, "Introduction of care manager"
The button 95i and the "enter facility" button 95k operate the command input function only when data is entered in the nursing degree column 95d, and the "home care (helper introduction)" button 95j
The command input function works only when data is input to both the care degree column 95d and the care plan column 95e.

In step 11, “Introduction of nursing care” button 9
When 5 g is selected (when “YES”), the flow jumps to the physical distribution support flow 53. In other words, if it is found that the support request from the member is related to nursing care, the nursing care menu is selected for the time being, and it is found that support for introduction of nursing care products is requested while listening further. At this time, the user selects the nursing care introduction button 95g. Naturally, care products are also registered in the physical distribution data table.

In the state where the degree of care has not been input (when “NO” in step 12), the button 9
When 5h is selected (in the case of "YES" in step 13), an accredited institution (Care Insurance Section of government office, designated home care support business,
A welfare service center, etc.) is searched and displayed in a list on the monitor (step 14). The operator selects and decides the institution considered most convenient for the member from the list (step 15), prints data such as a guide map to the institution (step 16), and displays it in the relevant list. Facsimile transmission to members.

When the care degree is input ("YES" in step 12), but the care plan is not "present"("NO" in step 17), and the care manager introduction button 95i is selected. (In step 19, "YE
In the case of "S"), the care manager is searched from the nursing care information table and displayed on the monitor as a list (step 2).
0). The operator selects and decides a person deemed desirable for the member from the list, and if necessary, prints data such as a guide map and transmits it to the member by facsimile (steps 15 and 16).

When both the degree of care and the care plan have been entered (when YES is determined in both steps 12 and 17), when the home care button 95j is selected (when YES is determined in step 21) ) From the nursing care information table, home helper dispatch business (Social Welfare Council,
A private helper dispatcher) is searched and displayed on the monitor as a list (step 22). The operator selects and decides from the list several persons who are considered desirable for the member, and if necessary, prints data such as a guide map and transmits it to the member by facsimile (steps 15 and 16). .

When the facility entrance button 95k is selected (when "YES" in step 18), a care facility vacancy screen 96 shown in FIG. 30 is displayed (step 2).
3). On this screen 96, an area setting column 96a in which a list of areas divided into relatively wide areas in units of prefectures or counties is displayed, and an entry type nursing care insurance in the area set in the area setting column 96a. Facility data 96b such as facilities (nursing homes for the elderly (nursing homes for the elderly), nursing homes for the elderly, nursing care-type medical facilities) and outpatient-type rehabilitation facilities for insured persons who have been certified as "support required" A list is displayed. Of the facility data 96b, for the entrance facility, the number 96c of vacancies for each degree of care is displayed in a list format.

If the member desires a tsusho-type rehabilitation facility, the operator selects the relevant facility from this list and then decides with the enter button 96c ("YES" in step 24). If the member wants to enter the facility, the facility checks whether or not there is a vacancy corresponding to the degree of care of the member from the entry-type facilities in the facility list. If there is a vacancy, the one that best meets the wishes of the member is selected and determined ("YES" in step 24).

When this determination is made, a data screen on which detailed information of the facility is written is displayed (step 2).
5). Here, the operator prints the data of the tsusho facility and sends it to the member by facsimile, and selects the "send button" on the data screen of the resident facility. When this transmission button is selected, an "entry reservation application form" is automatically transmitted to the facility by e-mail (step 26). This application includes the data of the member. Next, the operator prints out the reservation application form (step 27) and sends it to the member by facsimile.

As a result of the investigation, when there is no vacancy, the “entrance waiting registration” screen is opened by the waiting list button 95m of the care support screen 95, and the member is registered in the waiting person list. For members who have booked admission, refer them to a hospital where they can take the necessary medical examinations. Although not shown, the medical care support flow 54 also includes a flow for introducing a hospital that performs the health examination.

[C-9. Employment Support Flow] (FIG. 31) When the employment support menu 33f is selected, the employment support flow 56 shown in FIG. 31 is entered, and the "job search" menu and the "job seeker search" menu shown in FIG. Wait (step 1).

The job search menu is used when there is a support request for searching for a job. When this menu is selected, a job search screen 100 shown in FIG. 32 is displayed (step 2). On this screen 100, a “member number” and “name” input fields 100a for specifying job seeker members (user members) and a job search condition input field 100b for inputting various job search conditions such as occupation, status, and salary are provided. Is provided. If the data of the job seeker has the above-mentioned "employment conditions", the "member setting OK" button 100c for the job seeker member is selected (step 3), and the employment conditions are automatically set from the member data table. And written in the job search condition input field 100b. Data automatically input in this way can be deleted or changed by manual input.

After the job search conditions are entered, a search button 10
When 0d is selected (step 4), the recruiting member (cooperating member) corresponding to the job recruiting condition is searched for the "recruitment request" data described above in the cooperating member data, and the number of hits is written. The “number display frame” 100e is popped up (step 5). If no match is found, the end button 100f is selected, or the job search conditions are changed and the search is repeated. If there is at least one hit, the hit list button 100g is selected (step 6), and the hit list screen 101 pops up, and the name of the trader and various recruiting conditions are displayed in a list ( Step 7).

[0092] From the list, select the target trader,
When the "recruiter data browsing button" 100h is selected (step 8), the member data screen 23 of the cooperating member is displayed (step 9). Further, when the "print applicable person list" button 100i is selected, the applicable person list is printed (step 10), and the operator presents this list to the job seeker member. If the job seeker requests an interview, a support store under the jurisdiction of the user is introduced, and the support store is assisted in an interview or the like.

On the other hand, the job seeker search menu is used to search for job seekers (user members) who meet the conditions for cooperating members who are recruiting employees. The only difference from the job recruitment search screen 100 is that the job recruiting member replaces the job recruiting member and the job recruiting conditions are replaced with the job recruiting conditions. The other command buttons are the same. Processed according to the procedure, the relevant job seeker is searched.

[C-10. Marriage Support Flow] (FIG. 33) The marriage support menu is used when there is a request to search for a marriage partner. When this menu is selected, a marriage support flow 57 is entered and a marriage partner search screen shown in FIG. 33 is displayed. 110 is displayed. On this screen 110, a "member number" and "name" input fields 110a of the client, a gender setting button 110j for setting the gender of the client, and a candidate for inputting various marriage conditions such as the age and annual income of the partner are displayed. Condition input field 110
b is provided. If the above requester's data includes the above-mentioned "marriage request condition", by selecting the "requester setting OK" button 110c, the marriage request condition is automatically read out and the candidate condition input field is entered. 110b
Is written to. The data automatically input in this way can be manually deleted or changed.

After the candidate condition is entered, a search button 1
When 10d is selected, a person who meets the candidate condition is searched for the "marriage desire condition" in the use member data, and a corresponding number display frame 110e in which the corresponding number is written is popped up. If no match is found, the user selects the end button 110f or changes the candidate condition and searches again.

When there is at least one candidate, selecting the candidate list display button 110g causes the candidate list screen 1
11 pops up, and the name of the corresponding member is displayed in a list together with the marriage request conditions. Select a member from this list and click on "candidate data viewing button" 110h
When is selected, the member data screen 21 of the user is displayed, so that the family structure and the like can be viewed. Also,
When the "print candidate list" button 110i is selected, a candidate list (excluding information that can identify the user such as name and address) is printed, and the operator presents this list to the requesting member. If the client wishes to meet the candidate, he / she introduces a support store that has jurisdiction over the candidate, and provides information to this support store to assist them in matching.

Although the embodiment of the present invention has been described in detail, the specific configuration is not limited to this embodiment, and there is a change in design without departing from the gist of the present invention. Are also included in the present invention.

[0098]

According to the present invention, reassurance and trust can be assured in a wide-ranging membership-based organization that provides local business supporters to the side that provides services such as products and services and the side that uses it. Below, it is possible to efficiently realize the introduction or flow of goods and services in various fields and persons necessary for business and personal life.

[Brief description of the drawings]

FIG. 1 is an organization diagram showing a personal network operated by a membership-based multi-support system according to an embodiment of the present invention.

FIG. 2 is a diagram showing a method of operating the organization of FIG. 1;

FIG. 3 is a diagram showing a device configuration of a membership-based multi-support system according to the embodiment of the present invention.

FIG. 4 is a diagram showing a used member data screen in the membership-based multi-support system according to the embodiment of the present invention.

FIG. 5 is a diagram showing a cooperating member data screen in the membership-based multi-support system according to the embodiment of the present invention.

FIG. 6 is a diagram showing a support store data screen in the membership-based multi-support system according to the embodiment of the present invention.

FIG. 7 is a diagram showing a processing menu by the membership-based multi-support system according to the embodiment of the present invention.

FIG. 8 is a diagram showing a member search screen used in the multi-support program in the member-based multi-support system according to the embodiment of the present invention.

FIG. 9 is a chart showing an outline of a multi-support program in the membership-based multi-support system according to the embodiment of the present invention.

FIG. 10 is a chart showing a member search flow provided in the multi-support program of FIG. 9;

11 is a diagram showing a temporary purchase order creation screen used in the multi-support program of FIG. 9;

12 is a diagram showing a formal purchase order / report creation screen used in the multi-support program in FIG. 9;

FIG. 13 is a diagram showing a temporary purchase order created by the multi-support program of FIG. 9 in a print format.

FIG. 14 is a diagram showing a report created by the multi-support program in FIG. 9 in a print format.

FIG. 15 is a chart showing a security support flow provided in the multi-support program of FIG. 9;

16 is a diagram showing a security emergency response screen used in the security support flow of FIG.

17 is a diagram showing a security response result report screen used in the security support flow of FIG.

FIG. 18 is a chart showing a logistics support flow provided in the multi-support program of FIG. 9;

FIG. 19 is a diagram showing a product order reception screen used in the distribution support flow of FIG.

FIG. 20 shows an order form used in the logistics support flow shown in FIG.
It is a figure showing an outsourcing note issue screen.

21 is a diagram showing a stock status check screen used in the distribution support flow of FIG. 18 and the like.

FIG. 22 is a view showing a specially-purchased product information screen used in a shopping mall activation flow provided in the multi-support program of FIG. 9;

FIG. 23 is a chart showing a medical care support flow provided in the multi-support program of FIG. 9;

24 is a diagram showing a hospital etc. search screen used in the medical care support flow of FIG. 23.

25 is a diagram showing a screen of a hospital or the like which can be introduced used in the medical care support flow of FIG. 23.

26 is a diagram showing a hospital etc. guidance data screen used in the medical care support flow of FIG. 23.

FIG. 27 is a diagram showing a holiday medical treatment search screen used in the medical care support flow of FIG. 23;

FIG. 28 is a chart of a care menu in the medical care support flow of FIG. 23.

FIG. 29 is a diagram showing a care support screen used in the medical care support flow of FIG.

FIG. 30 is a diagram showing a care facility vacancy screen used in the medical care support flow of FIG.

FIG. 31 is a chart showing a employment support flow provided in the multi-support program of FIG. 9;

FIG. 32 is a diagram showing a job search screen used in the employment support flow of FIG. 31.

FIG. 33 is a diagram showing a marriage partner search screen used in the marriage support flow provided in the multi-support program of FIG. 9;

[Explanation of symbols]

 3-1, 3-2, 3-n ... host computer 7 ... CTI server 21 ... member data screen format (use member data) 23 ... member data screen format (cooperating member data) 25 ... member data screen format (support shop) 41) Search screen format 51 ... Search flow 52 ... Security support flow 53 ... Distribution support flow 54 ... Medical care support flow 56 ... Employment support flow 57 ... Marriage support flow 62 ... Order form 64 ... Report 81 ... Product order acceptance screen

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) G06F 17/60 302 G06F 17/60 302C 302Z

Claims (4)

[Claims] [Claim 1] A large number of cooperating members engaged in businesses such as a merchandise sales service and a service business, members who use the cooperating members' services at any time, In a member organization consisting of support members that supervise the use members and cooperating members, and a system organizer that supervises the cooperating members, user members, and the support stores, a member organization suitable for requesting support from members and support stores It is a member-based multi-support system for the organizer to select and introduce or distribute the product, and the following data file,
A system file including the following multi-support program, an organizer computer for executing the following multi-support program according to the processing instruction, an input means for inputting data and instructions to the organizer computer, and a processing performed by the organizer computer. A member-based multi-support system comprising output means such as a monitor and a printer for outputting the data. Data file: Member data table for recording at least cooperating member data including business information such as business and its price, support store data including jurisdiction member information, and use member data including jurisdiction support store information And a member search screen format for entering search conditions and search instructions for searching for a member corresponding to a support request from a member, a purchase order to the searched member, and a report to the related support store etc. The format is provided. Multi-support program: at least a member data recording flow for recording input member data in the member data table, a member search flow for searching the member data table for members corresponding to input search conditions, and designation. And a document creation flow for creating a document addressed to the member by writing the input items in the completed format. 2. The member-based multi-support system according to claim 1, wherein the data file has a member data screen format for displaying member data on a monitor for each individual member, and the host computer receives the incoming telephone call. Is connected to a general public telephone line via a CTI server that searches for the presence or absence of a member corresponding to the source telephone number and outputs an identification signal of the member when there is such a member. A member-based multi-support system comprising a screen pop-up step for outputting a member data screen of a member to a monitor when a member identification signal is input from a server. 3. The member-based multi-support system according to claim 1 or 2, wherein the past and present order status of each cooperating member is recorded in cooperating member data, and the member search flow outputs a search result. In a step, a member-based multi-support system outputs the searched cooperating members together with their order status. 4. A membership system according to claim 1, wherein the multi-support program includes at least two of the following individual systems. Multi support system. (1) Security support system: An emergency response screen for inputting items for specifying security targets for which emergency security support has been requested and the contents of the support, and setting a security company requesting the dispatch of guards, and this emergency response The security support flow includes a step of transmitting data input on the screen to the security company via a telephone line. (2) Logistics support system: The name and quantity of the ordered product, the orderer, and the system organizer input the distinction between the internal product and the external product that are purchased in bulk and kept in stock at the support store. A product order reception screen, a logistics data table that records product order data, a document instructing a support store to send the ordered internal product to the orderer, and a document to send the ordered external product to the orderer. A logistics support flow including a step of creating a document instructing a merchandise dealer is provided. (3) Joint purchase system: a joint purchase product order entry screen for inputting the name, quantity, and orderer of the product related to the joint purchase, and a joint record for recording the order data of the product related to the joint purchase and the stock status of the product at each store. A joint purchase flow including a purchase data table and a step of retrieving the stock status of the target product from the joint purchase data table is provided. (4) Medical care support system: a medical data table that records hospital data including medical subjects and hours, a care information table that records data including vacancy information of at least nursing facilities, and at least a target medical department The medical care support flow includes a step of searching for a hospital or the like to be performed and a step of searching for the presence or absence of a vacancy in a nursing facility. (5) Employment support system: User member data includes employment conditions recorded according to the wishes of the individual, cooperating member data includes job employment conditions recorded according to the wishes of the individual, and multiple employment A employment support flow including a step of inputting a condition or a plurality of recruitment conditions and a step of searching for and outputting a member corresponding to the input employment condition or recruitment condition is provided. (6) Marriage support system: the user member data includes marriage conditions recorded according to the wishes of the individual, and a step of inputting a plurality of marriage conditions and searching for members corresponding to the inputted marriage conditions A marriage support flow including an output step is provided.