JP2001266010A - Customer management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a customer management system which recognizes the movement of a customer from the time of his entering a store to quickly provide information required for the customer. SOLUTION: A portable terminal 10, which the customer carries, is provided with a short-distance communication device 13, a middle-distance communication device 14, and a long-term storage device 18 where a customer ID or the like is stored, and an authentication function part sends a terminal ID using short- distance communication device 13 and the middle-distance communication device 14 and receives it to discriminate the other party of communication and sends the customer ID. A store management device is provided with a customer information database, and the authentication function part sends an inquiry message by the short-distance communication device 13 and receives the terminal ID from the portable terminal 10, which has responded to this message, to discriminate and connect the other party of communication and acquires the customer ID from the portable terminal 10 and inquires of the database, on the basis of this ID and reports information required for the customer to the portable terminal 10.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a customer management system using a portable terminal, and more particularly, to a portable terminal and a store management apparatus for automatically connecting to the portable terminal to acquire customer information and perform customer management. And a customer management system comprising:

[0002]

2. Description of the Related Art Conventionally, as means for customer management, a customer ID is stored in a magnetic card or the like carried by the customer, and the information is read and processed by a magnetic card reader. Also,
Japanese Patent Laying-Open No. 6-261332 discloses a device in which a portable transmission device is incorporated in a card carried by a customer and wirelessly acquires information on the card holder.

[0003]

However, such a conventional customer management system has the following problems. (1) The customer must have a membership card such as a magnetic card and present it at the time of accounting, and until that point, the store could not recognize the customer. Also, it was troublesome for the customer to always carry and present the card. In addition, the status of stored items and reserved items such as cleaning and repair items could not be confirmed unless a slip was presented to the clerk.

[0004] (2) In stores where the work is reserved and takes a long time, such as a store that sells and supplies auto parts and parts, such as installing and replacing parts and parts, and changing oil, etc. In the meantime, the customer did not know the exact reservation time or end time, and the customer had to always care about the time, and the customer's name was repeatedly called during in-store broadcasting and the situation was unpleasant. (3) As a means of appealing to customers, various P
OPs and posters have been promoted. However, these are appeals to general customers and could not be focused on specific customers.

(4) In order to collect sales support information such as what kind of product the customer is interested in in the store, for example, the customer's movement is monitored by a video camera in the store. Information could only be obtained when monitoring or when sales actually occurred. (5) As a means of appealing to customers, various POPs and posters have been advertised at each store in the store.
However, they could not present all information due to space constraints. Also, the price display is for general customers, and the price for a specific member customer is complicated, for example, by inquiring a salesperson.

[0006] (6) The customer receives the data generated by the sales by receipt, but the point information, which is a means for providing the privilege, is described in the sales receipt,
It is written on the membership card. Therefore, in order to enjoy the benefits, it is necessary to receive and refer to the receipt, and store and manage it. Alternatively, the member card must be presented and the store must receive the member card at the time of sale and place it in a card reader / writer for updating. (7) In addition, the customer needs to receive the data generated by the sales on the receipt, check the content of the shopping with the printed content, and when using the household account book, it was necessary to post the content. .

(8) A customer moving in front of a store could not know the status of stored items such as cleaning and repair items and the status of reserved items without entering the corresponding store. (9) As a means of appealing to customers moving in front of the store,
It could only be done to general customers for advertising outside the store.

As described above, with the conventional card-type membership card, it is impossible to grasp the trend of the customer until the customer enters the store and presents the membership card to the cash register, and responds to more detailed customer management. Was difficult. The present invention has been made in view of such a problem, and aims to promote sales by allowing customers to grasp customer trends from the time of entering the store and appealing to customers with pinpoints. It is an object of the present invention to provide a customer management system capable of promptly providing necessary information to a customer and increasing customer satisfaction.

[0009]

A customer management system according to the present invention is a customer management system including a portable terminal and a store management device for automatically connecting to the portable terminal to acquire customer information and manage the customer. The mobile terminal, a storage unit for storing a customer ID for identifying a customer, a communication unit, and an ID transmission unit for transmitting the customer ID when connected to the store management device by the communication unit; Output means for displaying information sent from the store management device or outputting the information by sound, wherein the store management device has a database management means for managing customer information including a customer ID and a customer name as a database; and Communication means for communicating with the mobile terminal, sending an inquiry message by the communication means, connecting to the portable terminal responding to the inquiry message, and An ID acquisition means for acquiring the ID, retrieves the customer information from the database based on the acquired customer ID, product information associated with the customer information (e.g., customer-related products, opinions, Luggage product) customer ID
And control means for notifying the portable terminal that has acquired the information.

In this case, the ID sending means and the ID
If the acquisition means disconnects the established connection when there is no response for a certain period of time after the connection, a wasteful connection response wait can be eliminated and a reliable connection can be made. Further, if the database management means is further provided with a database communication means for connecting to the database when the database exists in a remote place, if the shop management device has no customer information, or if the store management Even when simple customer information is prepared in the device, detailed customer information can be obtained.

Further, the timing of the notification is designated,
By notifying the mobile terminal owned by the customer at the designated timing, if the customer takes time to receive the service in the store, the customer can receive the service or when the service is completed, Information can be known in real time by wireless communication, so that you do not have to worry about time, and privacy, such as names broadcast in stores, is protected. The store can also save the trouble of calling.

Further, the database management means further includes a database communication means for connecting to the database when the database exists in a remote place, so that the store management device has no customer information, or Even when simple customer information is prepared in the management device, detailed customer information can be obtained. Further, the communication means includes a medium-range communication means for performing communication in a range of several tens of meters and a proximity communication means for performing communication in the vicinity of about 1 m. Connection within a wide area and within a narrow area such as a cash register or a specific display shelf can be appropriately performed.

[0013] Further, the database holds data in which the customer information is associated with products.
The control unit notifies the information based on the database to the mobile terminal or the sales support terminal that has acquired the customer ID. If you have forgotten your birthday, you can receive timely information on products that meet your requirements. The store side can increase the possibility of selling by concentrating the information on the products likely to be purchased by the customer and providing the information to the customer, which can lead to the actual purchase behavior.

A plurality of the proximity communication means are installed in the store, and the ID acquisition means acquires the customer ID every time a customer having a portable terminal moves to the location where the proximity communication means is installed. The control means analyzes the movement status of the customer or the staying time information at the sales floor based on the acquired customer ID, thereby grasping the movement status of each customer in the store. , The customer collects information on what products he or she is interested in in the store, and the store uses this information to change the arrangement of the products in the store, By arranging products that are likely to be sold or displaying related products nearby, it is possible to increase the possibility of sales and lead to actual purchase behavior.

[0015] Further, a plurality of the proximity communication means are installed in a store, the database holds detailed data of a product at an installation location of the proximity communication means, and the ID acquisition means comprises: Each time a customer carrying a mobile terminal moves to the installation location of the communication means, the customer ID is obtained, and the control means notifies the portable terminal carried by the customer of product information based on a search result of the product database. By grasping the position of each customer in the store, the customer ID and information such as product information and product price for each customer are searched and extracted from the customer ID and the product database for each sales floor by wireless communication. Providing to customers can increase sales potential and lead to actual purchase behavior.

Further, the storage means stores sales points which are counted up according to sales, and the control means updates the sales points based on the sales, and stores information including the sales points to the customer. Communicates with the mobile terminal owned by the customer at the time of sales, updates the customer's sales points, and transmits information on the sales details to the mobile terminal side at the time of sale by notifying the mobile terminal owned by the customer This eliminates the need for the customer to perform complicated operations such as presenting a membership card while wearing the portable terminal. In addition, the store can save the trouble of handing over the member card and the like, and can increase the processing amount of the customer at the time of sales per cashier operator.

Further, if the portable terminal is further provided with a household account book means for managing the income and expenditure status based on the information on the sales from the control means, the portable terminal carried by the customer can be used at the store by radio. Can be received, and the trouble of transferring data to the household account book can be saved. In addition, there is an effect of improving customer service on the store side.

Further, the ID acquisition means acquires the customer ID of the portable terminal possessed by the customer traveling near the store by the communication means, and the control means acquires the customer ID from the database based on the acquired customer ID. By extracting information and notifying the mobile terminal possessed by the moving customer, the customer simply passes in front of the store and wirelessly communicates the status of stored items and reserved items corresponding to the customer. And can enter the store without hesitation. Stores can expand sales opportunities by providing opportunities to enter the store.

Further, the database holds data in which the customer information is associated with products.
The ID acquisition unit acquires a customer ID of a mobile terminal possessed by a customer traveling near a store by the communication unit, and the control unit transmits information based on a search result of the product database to a customer who is traveling. By notifying your mobile device, customers can simply pass in front of the store,
Products that are highly likely to be purchased by customers can be provided for each customer. Stores can expand sales opportunities by providing opportunities to enter the store.

[0020]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Preferred embodiments of a customer management system according to the present invention will be described below in detail with reference to the accompanying drawings. FIG. 1 is a diagram showing an appearance of a mobile terminal used in a customer management system according to an embodiment of the present invention, and FIG. 2 is a block diagram showing a configuration of a mobile terminal used in the customer management system. The mobile terminal according to the present embodiment includes a PD
This is an example applied to a portable information terminal such as A (Personal Digital Assistant).

In FIG. 1, reference numeral 10 denotes a portable terminal having a size of a portable card, and the portable terminal 10 is a display comprising a liquid crystal display (LCD) having a dot matrix configuration in which touch-sensitive touch-sensitive touch panels are stacked. Device 11
(Output unit), audio output device 12 (output unit), short-range communication device 13 (near-range communication unit), medium-range communication device 14
(Medium range communication means) and membrane key (Membranek)
ey). The customer carries the mobile terminal 10 like other membership cards, credit cards, and the like, and usually does not need to present it.

In FIG. 2, a portable terminal 10 includes a central processing unit (CPU) 16 (a part of an ID sending means), an LCD display, and various drivers and the like.
1, an input device 15 using a touch panel or keys, a voice output device 12 that outputs a reminder to the owner by voice,
A near-field communication device 13 used for communication at a near distance of about 1 m, a medium-range communication device 14 used for communication at a middle distance of several tens of meters, a temporary storage device 17 such as a RAM for temporarily storing data, An EEPROM (electrically erasable processor) that stores the identification code of the mobile terminal 10 continuously for a long time.
(a grammable ROM) and a long-term storage device 18 (storage means) such as a flash memory.

The input device 15 has a function as designating means for designating a timing of notifying a portable terminal carried by a customer. The audio output device 12 includes an audio synthesizer, a D / A converter, a power amplifier, a speaker, and the like, converts audio data into an audio signal, amplifies and outputs the audio signal. Mobile terminal 10
A real-time signal processing is realized by using a dedicated audio CODEC integrated circuit for an audio codec (CODEC: audio encoding) mounted on the PC. Instead of voice, it may be a ringtone or a sound. In addition, the display device 11 and the audio output device 12 have a function as a notification unit that notifies the owner of information necessary for the customer sent from the store management device.

The short range communication device 13 performs communication within a range of about 1 m in the vicinity mainly by electromagnetic induction coupling using short waves. The short distance communication device 13 will be described later with reference to FIG. The medium-range communication device 14 is mainly used for ultrahigh frequency (S
HF) is used to perform communication at a low output in a range of several tens of meters in radius. In the present embodiment,
Multiple Access Using Spread Spectrum (CDMA: Code Div
ision Multiple Access) communication method. The medium distance communication device 14 will be described later with reference to FIG. The central processing unit 16 is configured by a microprocessor or the like,
A control unit that controls the entire apparatus including execution of operation calculation processing such as input / output, and executes various processing such as application processing using a memory storing data used for calculation in accordance with a program on a ROM.

FIG. 3 is a functional block diagram showing a medium-range communication between a portable terminal owned by a customer and a fixed base station installed in a store. The medium-range communication device 14 and the central processing unit 16 are shown in FIG.
Here are the details of the functions in. In FIG. 3, reference numeral 10 denotes a fixed base station-side communication device 3 installed in a store through ultra high frequency waves.
The portable terminal 40 that performs medium-range communication with 0 is a store management device that is connected to the fixed base station communication device 30 and manages the entire store including customer management.

The mobile terminal 10 includes an antenna (antenna) 21 for transmitting and receiving ultra high frequency waves, a high-frequency communication device 22, an error correction / packet management unit 23 for correcting errors in data, dividing data into packets, and performing communication. When data is read, it is decoded, and the error correction / packet management unit 23
An encryption function unit 24 for encrypting data when writing data to the server, an authentication function unit 25 for authenticating data from the base station based on the store ID (ID sending means), and temporarily storing the encrypted data and processed data. A temporary storage device 17 for temporarily storing fixed data such as a customer ID and a store ID for a long period of time.

The high-frequency communication device 22 includes a transmitter that modulates customer data into a very high frequency (SHF) and radiates from the antenna 21, a radio receiver that receives a transmission and reception very high frequency (SHF) signal from the antenna 21, and the like. And a modulation / demodulation unit that modulates the multiplexed signal, outputs the modulated signal to the wireless unit, and demodulates a signal wirelessly received by the wireless unit. The encryption function unit 24 holds the storage contents (encryption key / decryption key), and
In addition to encrypting the data stored in the storage device and outputting the encrypted data to the error correction / packet management section 23, the reception device corrects the error-corrected received data and stores the data in the long-term storage device. All data transmitted and received by wireless communication is encrypted.

The fixed base station communication device 30 has the same configuration as the communication function unit of the portable terminal 10, and has an antenna (antenna) 31 for transmitting and receiving ultra high frequency waves, a high frequency communication device 32, and error correction of data. And an error correction / packet management unit 3 that divides data into packets and performs communication.
3. Decrypting the received data when reading it, encrypting the data when writing the data to the error correction / packet management unit 33, encrypting the data, and acquiring the customer ID from the store management device 40, and based on the customer ID. And an authentication function unit 35 (ID acquisition means) for authenticating data from the base station.

The high-frequency communication device 32 includes a transmitter that modulates customer data into a very high frequency (SHF) and radiates it from the antenna 21, a receiver that receives a transmission and reception very high frequency (SHF) signal from the antenna 31, and the like. And a modulation / demodulation unit that modulates the multiplexed signal, outputs the modulated signal to the wireless unit, and demodulates a signal wirelessly received by the wireless unit.

The encryption function unit 34 holds the stored contents (encryption key / decryption key), encrypts the data stored in the head office database through the store management device 40, and outputs the data to the error correction / packet management unit 33. At the same time, the error-corrected received data is decoded and stored in the head office database. The store management device 40 is a counter information terminal such as an electronic cash register (ECR) or a POS system terminal. The store management device 40 is connected to a headquarters database through a dedicated communication line (not shown).

Mobile terminal 10 and fixed base station communication device 30
When communication is secured by electromagnetic waves by the high-frequency communication devices 22 and 32 on both the mobile terminal side and the fixed base station side, data can be divided into packets and communication can be performed. The data is sent to the error correction / packet management units 24 and 34.
Are transmitted and received after error correction by the error correction function. The transmission data is stored in the encryption function unit 2 in advance.
It is encrypted and transmitted by the encryption function of 4,34,
On the receiving side, the data is similarly decrypted by the encryption function.

The long-term storage device 18 of the portable terminal 10
Stores a customer ID that is uniquely assigned to each mobile terminal and specifies the owner of the mobile terminal 10, and sends the customer ID from the mobile terminal 10 side to the base station side, The mobile terminal is authenticated by the authentication function unit 35 on the base station side based on the customer ID. On the other hand, on the mobile terminal 10 side, the ID of the store that is the issuer of the mobile terminal is stored in the long-term storage device 18, and the authentication function unit 25 authenticates data from the base station based on the store ID. . After both sides have been authenticated,
On the mobile terminal 10 side, the received data is stored in the temporary storage device 17. On the base station side, the store management device 40
In conjunction with, the process based on the customer ID received from the mobile terminal 10 is executed, and data is transmitted to the mobile terminal 10 on the customer side.

FIG. 4 is a functional block diagram showing near-field communication between a portable terminal owned by a customer and a fixed base station installed in a store. Details of functions of the near-field communication device 13 and the central processing unit 16 are shown. Show. In FIG. 4, a portable terminal 10 includes an induction coil 26 for transmitting and receiving signals by electromagnetic induction, an electromagnetic induction communication device 27, an error correction / packet management unit 23 for performing error correction on data and dividing data into packets for communication. An encryption function unit 24 for decrypting the received data when reading it and encrypting the data when writing the data to the error correction / packet management unit 23, and an authentication function for authenticating data from the base station based on the store ID. The storage unit 25 includes a temporary storage device 17 for temporarily storing encrypted data and processing data, and a long-term storage device 18 for long-term storage of fixed data such as a customer ID and a store ID.

The induction coil 26 is coupled to the induction coil 36 on the fixed base side by electromagnetic induction, and operates as a receiving antenna for transmitting a signal to the portable terminal 10. The electromagnetic induction communication device 27 modulates data to be transmitted to the fixed base side and demodulates data transmitted from the fixed base side to the mobile terminal 10 side; a circuit for amplifying a signal by an output transistor; And a matching circuit for impedance matching.

The fixed base station communication device 30 has the same configuration as the communication function unit of the portable terminal 10, and includes an induction coil 36 for transmitting and receiving signals by electromagnetic induction, an electromagnetic induction communication device 37, an error correction packet It is provided with an authentication function unit 35 that acquires a customer ID from the management unit 33, the encryption function unit 34, and the store management device 40, and authenticates data from the base station based on the customer ID.

Mobile terminal 10 and fixed base station communication device 30
When the communication is secured by electromagnetic induction by the electromagnetic induction communication devices 27 and 37 on both the mobile terminal side and the fixed base station side, data can be divided into packets and communication can be performed. The data is transmitted and received after error correction by the error correction function. The transmission data is transmitted before being encrypted by the encryption function, and is decrypted on the receiving side by the same encryption function.

The long-term storage device 18 of the portable terminal 10
Stores a customer ID that is uniquely assigned to each mobile terminal and specifies the owner of the mobile terminal 10, and sends the customer ID from the mobile terminal 10 side to the base station side, The mobile terminal is authenticated by the authentication function unit 35 on the base station side based on the customer ID. On the other hand, on the mobile terminal 10 side, the ID of the store that is the issuer of the mobile terminal is stored in the long-term storage device 18, and the authentication function unit 25 authenticates data from the base station based on the store ID. . After both sides have been authenticated,
On the mobile terminal 10 side, the received data is stored in the temporary storage device 17. On the base station side, the store management device 40
In conjunction with, the process based on the customer ID received from the mobile terminal 10 is executed, and data is transmitted to the mobile terminal 10 on the customer side.

FIG. 5 is a diagram showing an example of the arrangement of the portable terminal 10 and the fixed base station communication device 30 in a store when the customer management system of the present embodiment is applied to a store management system. In FIG. 5, reference numeral 50 denotes a store management system which is composed of, for example, a POS system and manages sales of the entire store, and corresponds to the fixed base station communication device 30 and the store management device 40 shown in FIGS. 36a, 36
Reference numerals b and 36c denote induction coils similar to the induction coil 36 connected to the fixed base station communication device 30 in FIG. 4, and here, a store entrance 51, a display shelf 52 of each sales floor, an electronic cash register and a POS terminal 53 For example, they are arranged at positions that do not interfere with each other. That is, the induction coil 36
a, 36b, 36c are store entrances, display shelves at each sales floor,
In order to perform proximity communication with the customer portable terminal only within a certain range before the POS register, they are arranged at positions where they do not interfere with each other.

Further, the store management system 50 is provided with an antenna 31 for performing medium-range communication for securing communication with the customer portable terminal throughout the store. Mobile terminal 10
Is carried by each customer. The customer usually moves freely in the store while wearing the portable terminal 10, and looks at the display device 11 of the portable terminal 10 or performs input from the input device 15 only when the customer needs it.

Hereinafter, the operation of the customer management system configured as described above will be described. FIG. 6 shows the mobile terminal 10 on the customer side.
6 is a flowchart showing a communication protocol between the communication device and the fixed base station side communication device 30 as a control sequence. The communication protocol shown in this flow is common to both medium-range communication and proximity communication. In the figure, S indicates each step of the flow executed by the central processing unit 16 of the mobile terminal 10, and B indicates each step of the flow executed on the fixed base side.

The fixed base station on the store side repeats the operation of transmitting a periodic inquiry message including the store ID and waiting for a reply for a certain period of time. That is, a periodic introduction message with a store ID is transmitted to the mobile terminal 10 in step B1, a reply message from the customer side mobile terminal 10 is waited for in step B2, and the customer side mobile terminal 10 It is determined whether there is a reply message from. If the reply message from the customer side mobile terminal 10 is not received, the process returns to step B1 to repeat the operation of periodically transmitting the inquiry message and waiting for the reply for a predetermined time.

On the other hand, the customer-side mobile terminal 10 executes step S
1 is in a reception waiting state. When an inquiry message from the fixed base station is received in this reception waiting state (step S
2) In step S3, the store ID is determined. If it is determined that the store is the issuing store of the mobile terminal, a reply message including the ID unique to the mobile terminal is returned to the fixed base in step S4, and a connection request is waited in step S5.

When the fixed base station receives the reply message from the customer-side portable terminal 10 in step B3 while waiting for the reception in step B2, the fixed terminal ID is determined based on the terminal ID returned in step B4. Is transmitted to the mobile terminal 10 and a connection response transmission from the relevant mobile terminal 10 is waited in step B5. In step B6, it is determined whether or not there is a connection response from the corresponding mobile terminal 10. If there is no connection response from the corresponding mobile terminal 10, the process returns to step B1 to send a periodic inquiry message and return the same for a predetermined time. Repeat the operation of waiting. If there is a connection response from the relevant mobile terminal 10, in step B7, a message with a terminal ID is exchanged with the relevant mobile terminal to execute authentication processing. This authentication process will be described later with reference to FIG. That is, after transmitting the connection request to the mobile terminal, the fixed base station is in a connection response waiting state, and performs an authentication process with the mobile terminal when there is a response. If there is no connection response for a certain period of time, a timeout process is performed in step B7. If a timeout occurs, the process returns to step B1 to transmit an inquiry message again and wait for reception.

On the other hand, the portable terminal waiting for a connection request in step S5 determines whether or not there is a connection request including the ID of the own terminal in step S6, and returns to step S1 if there is no connection request of the own terminal. Waiting for reception. If there is a connection request from the own terminal, a connection response is transmitted to the fixed base station in step S7. Next, in step S8, a message with a terminal ID is exchanged with the fixed base station to execute an authentication process. In step S8, a time-out process is performed. After a lapse of a predetermined time, the connection request wait is terminated, and the process returns to step S1 to wait for the reception of the inquiry message again.

Here, the fixed base station performs multitask processing in order to realize the above-described connection processing with a plurality of terminals for both medium distance and near field communication. In order to realize multitask processing, the fixed base station has a plurality of management areas such as ID management for each connected terminal, and realizes multiuser processing. In addition, in the case of near field communication, there is also provided a connection unit that limits connection only to a terminal connected earlier.

FIG. 7 is a flowchart showing an authentication process between the customer-side mobile terminal 10 and the fixed base station-side communication device 30. This flow shows in detail the mobile terminal authentication process (step S8) and the fixed base station side authentication process (step B7) in FIG. The fixed base station performs step B11.
Sends an authentication message including the terminal ID to the portable terminal, and waits for reception in step B12.

When the portable terminal receives the ID of the portable terminal while waiting for reception in step S11, the portable terminal 10 and the long-term storage device 18 of the portable terminal 10 receive the terminal ID received in step S12.
Is compared with the terminal ID stored in the. Step S
If the terminal IDs match in step 13, the customer ID is sent to the fixed base station in step S14. The connection is established by sending the customer ID. If there is no response for a certain period of time, the connection established by this method is disconnected and discarded. The message is divided into packets and transmitted. Each packet includes a terminal ID, and enables simultaneous connection of a plurality of terminals. By executing the above-described flow, the following customer management is specifically performed.

FIG. 8 is a diagram showing a system configuration of a customer information search based on a customer ID. The system automatically acquires a customer ID when entering a store and sends the information to a POS terminal and a customer-side portable terminal. Is shown. When the customer carries the portable terminal 10 and enters the vicinity of the induction coil 36, which is a communication means of the short distance communication device 13, which is installed at the store entrance 51 when entering the store, the customer carries out a conscious operation. Terminal 1
There is no need to do this at all, and the customer ID is sent to the store management system 50 (database management means). Based on the customer ID, the store management system 50 uses the customer database 54 in the store connected to the store management system 50 or the communication line 5 if no data exists there.
5 (database communication means) to search the head office customer database 61 of the head office data management system 60.

FIG. 9 is a diagram showing a database (DB) related to the customer ID, which shows a customer information database, a reserved commodity database, and a stored article information database. Databases related to these customer IDs are stored in the customer database 54 and the headquarters customer database 61 in the store. In FIG. 9, the customer information database 71
Is composed of customer information corresponding to the customer ID, such as name, address, age, gender, reservation information code, and stored goods code. The reserved product database 72 is configured from information such as a reservation information code, a product name code, and a state (arrival / non-arrival). The stored item information database 73 includes an item name code and a stored item status (OK / NG). These databases are linked,
By accessing this database, it is possible to search for the preparation state of reserved items, stored items, and the like, and notify the POS terminal 53 and the mobile terminal 10 of the store.

FIG. 10 is a flowchart for explaining the operation of acquiring customer information when entering a store. Step B21
The near-field communication device on the store side is waiting for connection with the mobile terminal 10. When the connection is made in step B22, the customer ID is obtained in step B23, and in FIG.
A database related to the customer ID shown in FIG.
The search result is transmitted to the portable terminal 10 on the customer side through the medium distance communication means in step B25, and the search result information is displayed on the POS terminal 53 in step B26.

In the portable terminal 10 on the customer side, the information on the store side is acquired through the medium distance communication means, and the information acquired in step S21 is displayed on the display device 11 as a message.
In step S22, a sound is output from a speaker or the like. The customer can know that the message from the store has arrived by the sounding sound emitted from the mobile terminal 10.

FIG. 11 is a diagram showing an example of a display screen on the POS terminal side. As shown in FIG. 11, the display screen 53a of the POS terminal 53 displays the name of the customer, the age, the gender, the items in custody, and the status of the reserved product.

FIG. 12 is a diagram showing an example of a display screen on the portable terminal side. As shown in FIG. 12, the display device 11 of the portable terminal 10 displays the name of the customer, the status of the stored items, and the status of the reserved items.

As described above, in the customer management system according to the present embodiment, the portable terminal 10 includes the central processing unit 16, the display device 11, the input device 15, the voice output device 12 that outputs a reminder to the owner by voice, A near-field communication device 13 used for communication at a nearby distance of about 1 m, a medium-range communication device 14 used for communication at a middle distance of several tens of meters, a temporary storage device 17, and a long-term storing customer ID, terminal ID, and the like. The authentication function unit 25 of the central processing unit 16 transmits the terminal ID by the communication devices 13 and 14 and stores the terminal ID.
Upon receiving the response to the transmission, identify the communication partner and connect.
When the connection is established, the customer ID is sent, and
The store management device 40 includes a database 54 for managing customer information such as a customer ID, a customer name, a sales reservation code, and a deposit code, and the authentication function unit 35 sends an inquiry message by a near-range and middle-range communication device. Then, receiving the terminal ID from the mobile terminal 10 in response to the inquiry message, the communication partner is identified and connected, the customer ID from the mobile terminal 10 is acquired, and the database 54 is transmitted to the database 54 based on the acquired customer ID. Since the inquiry is made and the information necessary for the customer is notified to the portable terminal 10 possessed by the customer, the customer enters the store with the portable terminal on, and the store management is performed. It can communicate with the device 40 to obtain information on items to be kept, reserved items, and the like.

Further, if the preparation is completed, the customer can know the situation by a sound or display without presenting a membership card or a slip. Also, at the store side, when the customer enters the store, the customer can be identified from the preparation of stored items, reserved items, etc. and the information of the customer who entered the store, such as name, gender, age, etc. Can be prevented.

Next, a second embodiment of the present invention will be described. FIG. 13 is a diagram showing a system configuration for real-time notification to a customer. The same components as those in FIG. 8 are denoted by the same reference numerals. In this embodiment, the store identifies the customer by searching in the customer database. As shown in FIG. 13, the store side can notify the customer at the designated time by transmitting a message including the customer ID to the designated customer by the medium-range communication means.

FIG. 14 is a diagram showing an example of a display screen of the portable terminal on the customer side. As shown in FIG. 14, for example, “Same as XX, customer's turn. Please come to the counter.” Is displayed together with the sound. The customer can know in real time that the reservation order has come, the work has been completed, and the like.

Next, a third embodiment of the present invention will be described. FIG. 15 is a diagram showing a system configuration for searching for customer information by a customer ID and providing information to the customer, and the same components as those in FIG. 8 are denoted by the same reference numerals. In the present embodiment,
In-store customer database 54 described in the first embodiment
Separately, a product schema database (in-store product schema database 56, headquarters product schema database 62) is provided.

The customer database comprises a basic customer data table and a family structure data table shown in FIGS. FIG. 16 is a diagram illustrating a configuration of a basic customer data table, and FIG. 17 is a diagram illustrating a configuration of a family configuration data table. In FIG. 16, a basic customer data table 81 includes customer names, addresses, telephone numbers, ages, genders,
Educational history, annual income, family structure, occupation, hobbies, interests, purchasing history, etc. are stored and managed. Also, in FIG. 17, the family configuration data table 82 stores and manages the family ID, relationship, name, date of birth, gender, living / separating, married / unmarried, etc. related to the customer ID.

FIG. 18 is a diagram showing a product schema database showing cooperation with related products based on life events, genders, and the like. FIG. 19 is a related product / product schema database showing products related to one product. FIG.
The basic customer data table 81 and the family structure data table 82 are searched from the customer ID acquired by the nearby communication means. From the search results, admission of the person / family, admission,
“Recommended product information” is acquired from the product schema database 83 shown in FIG. 18 from the timing of graduation, adult, etc., and gender. The related product / product schema database 84 is composed of a condition part and a related product ID in order to fit the purchasing consciousness of each customer. The corresponding product information is extracted according to the condition of each customer, and the medium distance communication is performed. It is sent to each mobile terminal by means.

The related product / product schema database 84 extracts a previous purchase history from the basic customer data table 81 and sends product information that is likely to be purchased to the portable terminal 10 of the corresponding customer. The database shown in FIG. 19 shows information related to a video camera as an example, and includes a history of products already purchased by a customer,
A product that is not yet owned and is expected to be purchased in the future is extracted from the related product / product schema database 84.

FIG. 20 is a diagram showing an example of notifying and displaying the product information to the portable terminal of the customer. As shown in FIG.
Along with the audible sound, for example, "Sir, happy birthday of a child. Now, the most popular among boys is xxx." The customer can timely receive information on a product that meets his / her requirements, for example, when he / she has forgotten his / her family's birthday.

Next, a fourth embodiment of the present invention will be described. FIG. 21 is a diagram showing information acquisition and provision based on location information in a store, and the same components as those in FIGS. 5 and 8 are denoted by the same reference numerals. In the present embodiment, a plurality of near field communication devices 13 are installed for each counter. FIG. 21 shows an example in which the induction coil 36a of the short distance communication device 13 is installed at the sales floor A and the induction coil 36b of the short distance communication device 13 is installed at the sales floor B as an example. A merchandise position database 90 storing a merchandise position data table 91 and the like is connected to the store management system 50. The product position data table 91 will be described later with reference to FIG. The store management system 50 acquires a customer ID every time a customer who has the portable terminal 10 moves to the place, measures and stores the position and the stay time. The store management system 50
Based on this information, the movement of the customer and the time spent in the counter are analyzed.

FIGS. 22 and 23 show examples of the above analysis. FIG. 22 shows an analysis of the number of customers for each sales floor.
3 shows an analysis of customer interest. According to the present embodiment, in the store management system 50, it is possible to obtain a result obtained by counting the number of customers in the sales section shown in FIG. 22 and a result obtained by analyzing the degree of interest in the sales section for each customer shown in FIG. The store can increase the selling possibility by arranging products that are likely to be purchased by customers and displaying related products nearby by using such analysis results.

Next, a fifth embodiment of the present invention will be described. In the present embodiment, the portable terminal, the communication unit, and the in-store installation unit described in the fourth embodiment are used. As shown in FIG. 21, the induction coils 36a, 36
6b,... Are installed at each sales floor, and when the customer comes to the sales floor, a connection is made to obtain a customer ID, and the position of the store is determined. The store management system 50 stores the product position data table 9 in the product position database 90.
1 and a merchandise information data table 92 are held and managed.

FIG. 24 is a diagram showing the structure of the commodity position data table 91. In this figure, the commodity position data table 91 includes a position ID, a classification of food, clothing, etc. corresponding to the position ID, and an actual position. It is composed of product IDs of a plurality of existing products.

FIG. 25 is a diagram showing the structure of the product information data table 92. In this figure, the product information data table 92 stores a product ID, a product name, product information, a member price, a general price, and the like. You. From the acquired customer ID, product information corresponding to the position is transmitted to the medium-range communication means,
It is sent to only a specific terminal by the nearby communication means. The transmitted data displays the product name, product information, price, and the like on the customer's mobile terminal. Further, when data is received, a beep is sounded to notify the customer that the data has been received.

FIG. 26 is a diagram showing an example of a display screen of a portable terminal showing provision of product information at a sales floor. As shown in FIG. 26, more detailed information such as a product, a price, and a size is provided to the customer together with the customer name. Thus, the customer ID and
By searching / extracting information such as product information and product price for each customer from the product database 90 for each sales floor and providing the information to the customer, it is possible to increase the possibility of sales and lead to actual purchase behavior.

Next, a sixth embodiment of the present invention will be described. FIG. 27 is a diagram showing location information in a store, particularly information acquisition / provision in front of a POS terminal, and the same components as those in FIG. 8 are denoted by the same reference numerals. In the present embodiment,
The mobile terminal, the communication means, and the in-store installation means described in the first embodiment are used. In FIG. 27, an induction coil 36 serving as a proximity communication unit is provided in front of a POS terminal 53. When the customer arrives in front of the POS terminal 53, a connection is made, the customer's sales points are updated from the customer ID, and sales information is stored in the customer's portable terminal 10.

FIG. 28 is a flowchart for explaining the operation of updating the sales points by the proximity communication. In step B31, the near field communication device on the store side is waiting for connection with the mobile terminal 10. If the connection is made in step B32, the customer ID is obtained in step B33. Here, when a customer approaches the vicinity of the POS terminal 53, the customer automatically connects to the portable terminal 10 of the customer and acquires a customer ID.

When sales processing is performed in the POS terminal 53 (step B34), in step B35, a connection is made to the relevant portable terminal through the nearby communication means, and sales POINT information is obtained from the corresponding portable terminal. Next, in step B36, the sales POINT newly generated in the sales processing is added and transmitted to the corresponding mobile terminal through the nearby communication means to change the information on the mobile terminal side. In this way, the customer can update the customer's sales points and send the information of the sales details to the mobile terminal possessed by the customer, and the customer can wear the mobile terminal, There is no need to perform complicated operations such as presenting a card.

Next, a seventh embodiment of the present invention will be described. In the present embodiment, the mobile terminal, the communication unit, and the in-store installation unit described in the sixth embodiment are used. As shown in FIG. 27, in front of the POS terminal 53, an induction coil 36 serving as proximity communication means is provided. Customer is POS
When the customer arrives in front of the terminal 53, the connection is made, the customer's sales points are updated from the customer ID, and the sales information is stored in the customer's portable terminal 10.

FIG. 29 is a flowchart for explaining the operation of data transmission by near field communication. Steps for performing the same processes as those in the flow of FIG. 28 are denoted by the same reference numerals. When approaching the vicinity of the POS terminal 53, it automatically connects to the customer's portable terminal, acquires the customer ID,
Sales processing is performed in the OS terminal 53 (step B31)
To B34). Next, in step B38, the sales POINT newly generated in the sales processing is added and transmitted to the relevant portable terminal through the nearby communication means to change the information on the portable terminal side.

FIG. 30 is a diagram showing an example of a display screen of the portable terminal showing detailed sales information. Also, as shown in FIG. 31, the customer can transfer the data from the portable terminal 10 to the household account book management device 100 having the household account book function at home by the nearby communication means. It becomes possible to use the function of the household account book.

Next, an eighth embodiment of the present invention will be described. FIG. 32 is a diagram illustrating an example of an arrangement in a case where the customer management system according to the present embodiment is applied to a store management system of a store where a plurality of stores coexist. In FIG. 32, 11
Reference numerals 0 and 120 denote stores A and B adjacent to each other in a shopping center, an underground shopping mall, and the like, and the stores A and B are provided with the store management systems described in the above embodiments.
In the store management systems of the stores A and B, directional antennas 111 and 121 for securing communication with the portable terminal 10 of a customer passing in front of the store are arranged.

As shown in FIG. 32, in a situation where a plurality of stores, such as a shopping center and an underground shopping center, coexist, when a customer passes in front of stores A and B, the antennas 111 and 121 having directivity are used. The customer ID is acquired from the portable terminal 10 of the passing customer. The method of acquiring the customer ID is the same as in the above embodiments. Acquired customer ID
Based on the above, the information of the reservation and the deposit is retrieved from the databases 71, 72, and 73 relating to the customer ID of FIG. 9 described in the first embodiment. As a result of this search, if the delivery is completed and the delivered goods are OK, the information is sent to the portable terminal 10 of the customer by the medium-range communication means, and the reserved goods as shown in FIG.
Display the custody information on the display screen. The customer can receive the status of the stored goods and the reserved goods corresponding to the customer by wireless communication just by passing in front of the store, and can enter the store without hesitation.

Next, a ninth embodiment of the present invention will be described. The configuration of the customer management system according to the present embodiment is shown in FIG.
This is the same as the eighth embodiment shown in FIG. In the present embodiment, in a situation where a plurality of stores such as a shopping center and a basement are co-located, as shown in FIG.
When the customer passes in front of the antenna, the directional antenna 11
1, 121, a customer ID is acquired, and from the customer data and the product schema data shown in FIGS. 16 to 19 described in the third embodiment, the product information for the corresponding customer ID is transmitted to the medium-range communication means. The information is sent by FIG.
Display the screen as shown by.

The customer can be provided with products that are highly likely to be purchased by the customer simply by passing in front of the store. The above-described mobile terminal and the POS system can be applied to a customer management system in which the mobile terminal and the POS system are connected by wireless communication. The present invention can be applied to any device as long as it is a customer management system provided with.

In each of the above embodiments, the information display on the display device 11 and the sound of the sound output device 12 have been described as examples of the notification means. However, any notification method may be used. It may be blinking by an LED or the like. In this case, in order to improve convenience, it is possible to notify by voice or sound in addition to displaying the candidates. Further, the types of mobile terminals constituting the customer management system, the types of operation stores, the method of constructing a database of customer information, and the like are not limited to the above-described embodiment. For example, if the present customer management system is applied to an automobile service station, it is possible to guide the time of oil change or the like when entering the vehicle.

[0080]

As described above in detail, according to the present invention, the customer can grasp the customer's trend from the time of entering the store and promote sales by appealing to the customer with a pinpoint. As a result, necessary information can be promptly provided to the customer and customer satisfaction can be improved. Specifically, the following effects can be obtained.

According to the first aspect of the present invention, the store side:
Until the customer moves to the POS terminal location,
Check the product and be ready. Also, the customer ’s name, age,
It is possible to eliminate customer mistakes due to customer identification from related information such as gender. In addition, the customer can know the state of the reserved product, the stored product, and the like of the portable terminal on the customer side.
In addition, customers can know in real time that the order of reservation has been reached or the work has been completed on the screen or sound of the mobile terminal side, while seeing other products in the store,
Entry can be performed. The store does not have to wait for the customer, so that customer satisfaction can be improved and opportunities for purchasing other products can be expanded.

According to the second aspect of the present invention, it is possible to appropriately perform connection in a wide range in a store and connection in a narrow range such as a cash register or a specific display shelf. According to the third aspect of the invention, the customer's purchase history, family structure, and the like are used to directly inform the customer of a product that the customer may purchase, thereby improving customer satisfaction and improving the quality of other products. Purchase opportunities can be expanded.

According to the fourth aspect of the present invention, by analyzing the degree of interest of the customer at each sales floor, the degree of interest at the sales floor of each customer, and the like, the sales area of the products that are more likely to be sold can be expanded or related. Sales opportunities can be increased, for example, by displaying products alongside sales areas where interest is high. Claim 5
According to the described invention, the customer can be notified of more detailed information at the sales floor by notifying the product information of each sales floor to the portable terminal of each customer. Further, even when the information such as the member price cannot be displayed on the sales floor, the customer having the portable terminal can know the information, and can further improve the customer satisfaction and expand the opportunity to purchase other products.

According to the invention of claim 6, immediately before the POS terminal provided with the proximity communication means, the customer can update the sales points at the time of sales without taking out the portable terminal. The load can be reduced.
In addition, immediately before the POS terminal provided with the proximity communication means, the customer does not take out the mobile terminal, and at the time of sales,
By receiving the sales details on the mobile terminal, the store side does not need a receipt, and the customer can use it for secondary use in household accounts, etc.
There is no need to transfer data. According to the seventh aspect of the present invention, when a passing customer passes through the store, the customer can know that the reserved goods and the custody of the customer are ready. The store side,
This can lead to attracting customers.

According to the invention described in claim 8, when passing through the store, the merchandise which the customer has a possibility of purchasing when passing through the store is determined based on the customer's purchase history and family structure. By communicating directly to customers, it is possible to increase customer satisfaction by attracting customers and expand opportunities for purchasing other products.

[Brief description of the drawings]

FIG. 1 is a diagram illustrating an appearance of a portable terminal used in a customer management system according to a first embodiment of the present invention.

FIG. 2 is a block diagram illustrating a configuration of a mobile terminal used in the customer management system according to the present embodiment.

FIG. 3 is a functional block diagram showing medium-range communication between a portable terminal owned by a customer and a fixed base station installed in a store in the customer management system of the present embodiment.

FIG. 4 is a functional block diagram showing near-field communication between a portable terminal owned by a customer and a fixed base station installed in a store in the customer management system of the present embodiment.

FIG. 5 is a diagram illustrating an example of an arrangement of mobile terminals and fixed base station communication devices in a store when the customer management system according to the present embodiment is applied to a store management system.

FIG. 6 is a flowchart illustrating a communication protocol between a customer-side portable terminal and a fixed base station-side communication device of the customer management system according to the present embodiment.

FIG. 7 is a flowchart showing an authentication process between the customer-side portable terminal and the fixed base station-side communication device of the customer management system according to the present embodiment.

FIG. 8 is a diagram illustrating a system configuration of a customer information search by a customer ID in the customer management system according to the present embodiment.

FIG. 9 is a diagram showing a database (DB) related to a customer ID of the customer management system of the present embodiment.

FIG. 10 is a flowchart illustrating an operation of acquiring customer information at the time of entering a store in the customer management system according to the present embodiment.

FIG. 11 is a diagram illustrating an example of a display screen on the POS terminal side of the customer management system according to the present embodiment.

FIG. 12 is a diagram illustrating an example of a display screen on the portable terminal side of the customer management system according to the present embodiment.

FIG. 13 is a diagram illustrating a system configuration of real-time notification to a customer of the customer management system according to the second embodiment of this invention.

FIG. 14 is a diagram illustrating an example of a display screen of a portable terminal on the customer side of the customer management system according to the present embodiment.

FIG. 15 is a diagram showing a system configuration for searching for customer information by a customer ID and providing information to a customer in a customer management system according to a third embodiment of the present invention.

FIG. 16 is a diagram showing a configuration of a basic customer data table of the customer management system according to the present embodiment.

FIG. 17 is a diagram illustrating a configuration of a family configuration data table of the customer management system according to the present embodiment.

FIG. 18 is a diagram illustrating a product schema database indicating cooperation with related products based on life events, gender, and the like of the customer management system according to the present embodiment.

FIG. 19 is a diagram showing a related product / product schema database showing products related to one product in the customer management system of the present embodiment.

FIG. 20 is a diagram illustrating an example of notifying and displaying product information to a portable terminal of a customer in the customer management system according to the present embodiment.

FIG. 21 is a diagram showing information acquisition / provision based on location information in a store according to the fourth embodiment of the present invention.

FIG. 22 is a diagram illustrating an example of analysis of the number of customers for each counter in the customer management system according to the present embodiment.

FIG. 23 is a diagram illustrating an example of customer interest analysis of the customer management system according to the present embodiment.

FIG. 24 is a diagram showing a configuration of a product position data table according to the fifth embodiment of the present invention.

FIG. 25 is a diagram showing a configuration of a product information data table of the customer management system according to the present embodiment.

FIG. 26 is a diagram illustrating an example of a display screen of a mobile terminal showing provision of product information at a sales floor of the customer management system according to the present embodiment.

FIG. 27 is a diagram showing location information in a store, particularly information acquisition / provision in front of a POS terminal, according to the sixth embodiment of the present invention.

FIG. 28 is a flowchart illustrating an operation of updating a sales point by proximity communication in the customer management system according to the present embodiment.

FIG. 29 is a flowchart illustrating an operation of transmitting data by near field communication according to the seventh embodiment of this invention.

FIG. 30 is a diagram showing an example of a display screen of the mobile terminal showing detailed sales information of the customer management system according to the present embodiment.

FIG. 31 is a diagram illustrating a household account book function at home of the customer management system according to the present embodiment.

FIG. 32 is a diagram illustrating an example of an arrangement in a case where the customer management system according to the eighth embodiment of the present invention is applied to a store management system of a store where a plurality of stores live together.

[Explanation of symbols]

 Reference Signs List 10 mobile terminal 11 display device (output means) 12 audio output device (output means) 13 short-range communication device (near-range communication means) 14 medium-range communication device (medium-range communication means) 15 input device 16 central processing unit (ID sending means) 17) Temporary storage device 18 Long-term storage device (storage means) 21, 31 Antenna (antenna) 22, 32 High-frequency communication device 23, 33 Error correction / packet management unit 24, 34 Encryption function unit 25 Authentication function unit ( ID sending means) 35 Authentication function unit (ID acquisition means) 26, 36, 36a, 36b, 36c Induction coil 27, 37 Electromagnetic induction communication device 30 Fixed base station communication device 40 Store management device 50 Store management system (customer management system) 51 Store entrance 52 Display shelf 53 In front of POS terminal 54 Customer database 55 Communication line (Database Communication means) 60 Headquarters data management system 61 Headquarters customer database 71 Customer information database 72 Reserved merchandise database 81 Basic customer data table 82 Family structure data table 83 Product schema database 84 Related product / product schema database 90 Product position database 91 Product position data Table 92 Product information data table 100 Household account management device 110, 120 Adjacent stores 111, 121 Directional antenna

Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat II (reference) G07G 1/01 301 G07G 1/01 301D 1/14 1/14 F term (reference) 3E042 CD04 CE07 CE09 EA01 5B049 AA02 AA06 BB11 CC00 CC02 DD00 EE05 FF04 GG03 5B075 KK07 KK37 ND03 PP12 PP22 PQ02 PQ05 UU08 9A001 BB06 CC02 CC05 JJ01 JJ56 LL03 LL09

Claims (8)

[Claims] 1. A customer management system comprising: a mobile terminal; and a store management device that automatically connects to the mobile terminal to acquire customer information and perform customer management, wherein the mobile terminal includes a customer identifying a customer. A storage unit for storing an ID, a communication unit, and when connected to the store management device by the communication unit,
An ID sending means for sending the customer ID, and an output means for outputting information sent from the store management device by display or sound, the store management device manages customer information including the customer ID as a database. Database management means, communication means for communicating with the mobile terminal, sending an inquiry message by the communication means, connecting to the mobile terminal responding to the inquiry message, and obtaining the customer ID from the mobile terminal ID acquisition means for extracting the customer information from the database based on the acquired customer ID, and control means for notifying the portable terminal that has acquired the customer ID of the product information associated with the customer information. Customer management system. 2. The customer according to claim 1, wherein said communication means comprises a medium-range communication means for performing communication in a range of several tens of meters and a proximity communication means for performing communication in the vicinity of about 1 m. Management system. 3. The database holds data in which the customer information is associated with a product. The control means stores the information based on the database on a mobile terminal that has acquired a customer ID, or on a sales support. 2. The customer management system according to claim 1, wherein a notification is sent to a terminal for use. 4. A plurality of said proximity communication means are installed in a store, and said ID acquisition means acquires said customer ID every time a customer carrying a mobile terminal moves to an installation location of said proximity communication means. 3. The customer management system according to claim 2, wherein the control unit analyzes the movement status of the customer or the stay time information at the sales floor based on the acquired customer ID. 4. 5. A plurality of said proximity communication means are installed in a store, said database holds detailed data of a product at an installation location of said proximity communication means, and said ID acquisition means comprises: Each time a customer holding a mobile terminal moves to the location where the nearby communication unit is installed, the customer ID is acquired, and the control unit notifies the mobile terminal owned by the customer of product information based on the database. 3. The customer management system according to claim 2, wherein: 6. The storage means stores sales points that count up in accordance with sales, the control means updates the sales points based on sales, and stores information including the sales points into a customer. 2. The customer management system according to claim 1, wherein the notification is sent to a portable terminal owned by the customer. 7. The customer ID of a portable terminal carried by a customer who is moving near a store by the communication means.
D, acquiring the customer information from the database based on the acquired customer ID, and notifying the mobile terminal owned by the traveling customer of product information associated with the customer information. The customer management system according to claim 1, wherein 8. The database holds data in which the customer information is associated with a product. The ID acquiring means includes a portable terminal carried by a customer moving near a store by the communication means. 2. The customer management system according to claim 1, wherein a customer ID is acquired, and the control unit notifies the mobile terminal of the moving customer of information based on the database.