JP2001249986A - Work supporting method, work supporting system and computer readable recording medium recorded with program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide more appropriate information in the case of providing a work supporting information to a worker. SOLUTION: In this work supporting method, a work identification information and a work supporting information are stored in a database 6 to be made correspond to each other and the supporting information corresponding to the inputted work identification information is read from the database 6. As for a problem generated in the work when the read supporting information is utilized, problem information including the work identification information and the information on work contents performed for solving the problem are stored in a problem database 10 to be made correspond to each other. The work contents information in the problem database 10 is read to obtain the supporting information for updating, the pertinent work identification information and the supporting information for updating are made to correspond to each other by utilizing the correspondence relation inside the problem data base 10 and the database 6 is updated.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a work support method and a work support system for reading information useful for a work from a database and supporting the execution of the work, and a computer-readable recording medium storing a program.

[0002]

2. Description of the Related Art In conventional action item management, the contents of some work (for example, the name of a work, etc.) are managed as work items, and the name of a person who carries out the work, information on the time of work, and information on the work items. Manage the contents as action items.

FIG. 6 is a block diagram showing a specific example of a conventional work support system for managing action items.

[0004] The action item database 2 of the conventional work support system 1 stores action items such as the name of the practitioner, information on the execution time, the content of the action items, etc. in association with each action item.

[0005] When one of the action items is input by the user, an action item associated with the action item input by the user is read from the action item database 2 by the reading unit 3 and is read by the operator. An execution item list 4 describing the contents of the execution items and the execution time is output.

Further, as other aspects of the conventional work support system, there are, for example, the invention disclosed in Japanese Patent Application Laid-Open No. 3-73066 and the invention disclosed in Japanese Patent Application Laid-Open No. 9-34925.

[0007] In these inventions, for each action item,
Check information to be checked when performing the work is managed as check items or know-how information effective for performing the work is stored in the database in advance, and check items and know-how information regarding the execution items specified by the user are stored. Provided.

[0008]

In the conventional work support system as described above, the contents registered in the database in advance are provided to the user according to the execution items.

However, in this conventional work support system, it is difficult to prevent a work execution error because the matters to be considered regarding the work execution result are unclear.

[0010] In addition, it takes time to examine the know-how information, and there is a case where a backward operation occurs due to an erroneous examination of the know-how information.

[0011] In addition, even when the work items are further subdivided to support the work, the subdivision may take time.

SUMMARY OF THE INVENTION The present invention has been made in view of the above-mentioned circumstances, and by registering a problem after a work and automatically updating information for supporting the work execution from the content of the problem, the present invention provides It is an object of the present invention to provide work support information and a work support system capable of providing appropriate support information at a time, and a computer-readable recording medium on which a program is recorded.

[0013]

Means taken to realize the present invention will be described below.

According to a first aspect of the present invention, work identification information and support information for supporting the work are stored in a database in association with each other, and the support information having a correspondence relationship with the input work identification information is stored in the database. This is a work support method that reads out the support information, and associates the problem information including the identification information of the work with the information of the work performed to solve the problem with respect to the problem that occurred in the work in which the read support information was used. And reading the information of the work content stored in the problem database as support information for updating, and using the correspondence stored in the problem database to store the corresponding work. Updating the database by associating identification information with support information for updating.

For example, as the identification information of the work, the content of the work, the name of the work, the identification code of the work, and the like can be used, and as the support information, check information, know-how information (how to perform the work, etc.) The information may be information on an implementation means related to the job), and identification information of a sub-operation obtained by further subdividing the operation.

[0016] Thus, the database can be updated to reflect the problematic item in the work performed using the support information, and information suitable for the work can be provided every time the work is repeated.

According to a second aspect of the present invention, the identification information of the work and the check information to be confirmed when the work is performed are stored in a database in association with each other, and the identification information of the input work and the correspondence between the identification information of the work and the correspondence. This is a work support method for reading check information from a database. Problem information including work identification information on the problem that occurred in the work in which the read check information was used, and information on the contents of the work performed to solve this problem And storing the information on the work contents stored in the problem database as update check information, using the correspondence stored in the problem database. Updating the database by associating the identification information of the relevant work with the check information for update.

Thus, in the work performed using the check information, the check information can be updated by reflecting the problematic item. Therefore, it is possible to provide the user with the check information most suitable for the work at that time and to support the work.

According to a third aspect of the present invention, the identification information of a work and know-how information effective for performing the work are stored in a database in association with each other, and the know-how information having a correspondence relationship with the input identification information of the work is stored in the database. This is a work support method for reading, in which the problem information including the identification information of the work and the information of the study items performed to solve the problem are associated with the problem generated in the work using the read know-how information. Storing in a problem database;
The information of the study items stored in the problem database is read out and used as know-how information for update, and the identification information of the corresponding work and the know-how information for update are obtained by using the correspondence stored in the problem database. And updating the database in association with each other.

Thus, in the work performed using the know-how information, the know-how information can be updated by reflecting the problematic item.

Therefore, the know-how information most suitable for the work at that time can be provided to the user to support the work. In addition, the know-how information can be updated easily and quickly, and it is possible to prevent errors in the examination of the know-how information.

A fourth invention is a work support method similar to the third invention, wherein a step of inputting selection of information desired to be a lower work constituting the corresponding work among the read know-how information, Registering the selected know-how information in the database as identification information of a subordinate work in the corresponding work.

According to the fourth aspect, in addition to the same functions and effects as the third aspect, the execution items can be easily and quickly subdivided.

According to a fifth aspect of the present invention, work identification information and support information for supporting the work are stored in a database in association with each other, and the support information having a correspondence with the input work identification information is stored in the database. This is a work support system that reads out the support information, and associates the problem information including the identification information of the work with the information of the work performed to solve this problem for the problem that occurred in the work using the read support information. Problem storage means for reading and storing information of the work content stored by the problem storage means as support information for updating, and identifying the corresponding work using the correspondence stored by the problem storage means Updating means for updating the database by associating the information with support information for updating.

The fifth invention is a work support system for implementing the work support method of the first invention, and has the same operation and effect as the first invention.

The work support methods according to the second to fourth inventions can also be implemented by a work support system.

Sixthly, the work identification information and the support information for supporting the work are stored in the database in association with each other, and the support information corresponding to the input work identification information is read from the database. A computer-readable recording medium on which a program for controlling a support system is recorded. The computer reads out the support information and solves the problem information including the identification information of the work regarding the problem that occurred in the work using the support information. A problem storage function for storing information of the work contents performed in order to perform the operation, and reading the information of the work contents stored by the problem storage function as support information for updating, and storing the information by the problem storage function. The database is updated by associating the identification information of the corresponding work with the support information for update using the corresponding relationship. A computer-readable recording medium a program for realizing the update function.

According to a sixth aspect of the present invention, there is provided a computer-readable storage medium storing a program for realizing the operation support method described in the first aspect of the present invention by a computer. In addition, a computer-readable storage medium storing a program for realizing the work support methods of the second to fourth inventions by a computer may be used.

By using a storage medium storing such a program, the above-described functions can be easily added to a computer, a database system, or a work support system that does not have the above-mentioned functions.

[0030]

DESCRIPTION OF THE PREFERRED EMBODIMENTS In this embodiment, check items, know-how information, and information on lower-level work are managed and provided for each work item. A system for implementing the method will be described. Hereinafter, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing a configuration example of a work support system according to the present embodiment.

The work support system 5 refers to the database 6 according to the input from the input unit 9 and evaluates the readout unit 8 that outputs the action item list 4, the check list 7a, and the know-how list 7b, and the read-out know-how information. And a know-how evaluation unit 12.

The work support system 5 has a problem database 10 for storing information for updating the storage contents of the database 6, and an update unit 11 for updating the database 6 according to the contents of the problem database 10.
And a lower-level work registration unit 13 for registering know-how information selected by the user as lower-level work information.

Each element of the work support system 5 can operate in cooperation.

The database 6 includes an action item database 6a for managing action items, a check item database 6b for managing check items, and a know-how information database 6c for managing know-how information. And know-how information are stored in association with each other. The association of each information in the database 6 can be performed by, for example, attaching common classification information to each of the execution item, the check item, and the know-how information.

The reading unit 8 refers to the database 6 and automatically generates and outputs an operation item list 4, a check item list 7a, and a know-how list 7b associated with the operation item specified by the input unit 9. I do.

The problem database 10 contains problems in the work performed with reference to the various lists 4, 7a, and 7b output, and examination items, problems, and problems examined in order to solve the problems. Are stored in association with the contents of the solution work. This problem database 1
The correspondence of each piece of information at 0 can be achieved, for example, by managing problems, considerations, and contents of solution work in a table.

When a problem is to be input, it is input including the contents of the work in which the problem has occurred.

The updating unit 11 refers to the problem database 10 and designates the content of the work included in the problem as an execution item,
The database 6 is updated with the examination items as know-how information and the contents of the solution work as check items.

The lower-level work registration unit 13 newly registers the know-how information selected by the input unit 9 as lower-level work information in the execution item.

The main processing executed by the work support system 5 having the above configuration is described in the checklist 7a.
, The know-how list 7b output process, the lower-level work registration process, and the database 6 update process will be described below in this order.

FIG. 2 is a flowchart relating to the output processing of the check list 7a. As an example, the case where the category CD “001” is added to the execution item “program creation” is shown.

First, an action item and a checklist output request are input (s1, s2), and the action item database 6
The classification CD of the action item is obtained from a (s3).

Next, a check item is extracted from the check item database 6b based on the obtained classified CD (s4), and the extraction result is sorted according to the sort condition specified in the check list output request (S4). s5). For example, sorting is performed such that an item having a large number of NGs is ranked higher, and a sorting is performed such that an item having a higher degree of influence is ranked higher.

Then, the sorted result is output as the check list 7a (s6).

FIG. 3 is a flowchart relating to the output processing of the know-how list 7b.

First, an action item and know-how list output request are input (t1, t2), and the action item database 6
The classification CD of the action item is obtained from a (t3).

Next, based on the obtained classified CD, know-how information is extracted from the know-how information database 6c, and information for which output is permitted is extracted from the extracted know-how information by the know-how evaluation unit 12. Is performed (t4).

Next, the extracted result is sorted according to the sort condition specified in the know-how information output request (s5). For example, sorting is performed such that the one having a large number of applications is ranked high, and the sorting is performed such that the one having a high effect rank is ranked high.

Then, the sorted result is output as the know-how list 7b (t6).

FIG. 4 is a flowchart relating to the lower-level work registration processing, and shows, as an example, a case where the classification item “002” is assigned to the execution item “create system specifications”.

First, the execution item and the lower-level work registration request are input (u1, u2), and the classification CD of the execution item is acquired from the execution item database 6a (u3).

Next, based on the obtained classified CD, know-how information is extracted from the know-how information database 6c, and information for which output is permitted is extracted from the extracted know-how information by the know-how evaluation unit 12. Is displayed (u4).

From the displayed know-how information, the user selects information desired to be a work lower than the work content set in the execution item (u5).

Then, the selected know-how information is assigned a lower-level execution item classification CD, and the selected know-how information is stored as a lower-order execution item in the execution item database 6.
a is registered (a6).

FIG. 5 is a flowchart relating to the update processing of the database 6.

The user carries out the work by using the various lists 4, 7a, 7b output by the work support system 5, and finds out the problems that have occurred in this work and the items to be studied in order to solve the problems. Then, the contents of the solution work performed to solve the problem are stored in the problem database 10.

When an update list output request is input (v
1) The problem database 10 is referred to by the updating unit 11 (v2).

Next, a problem in the problem database 10 is extracted, the content or name of the work included in the problem is identified, and is set in a column of action items on the update table 14 (v3).

Next, the contents of the solving work in the problem database 10 are extracted, and the extracted contents of the solving work are set in the column of the check item and the row of the corresponding execution item on the update table 14 (v4). ).

Next, the contents of the items to be examined in the problem database 10 are extracted. If the contents are not required to be examined, the contents are set in the row of the know-how information on the update table 14 and the row of the corresponding action item. (V5).

Then, the contents of the update table 14 are output as an update list (v6).

The user compares the contents of the output update list with the contents of the execution item database 6a, the check item database 6b, and the know-how information database 6c. If there is a match in the comparison, the contents of the update table 14 are stored in the databases 6a to 6a.
It is determined whether the expression is suitable for 6b, and editing is performed so that the expression is suitable (v7).

For example, when the contents of the action item match in the update list and the action item database 6a, the user sets the description of the action item classification CD and the action item in the update table 14 in the corresponding part of the action item database 6a. Make it consistent with the description.

Similarly, when the contents of the check item match in the update list and the check item database 6b, the user writes the description of the check item on the update table 14 in the corresponding portion of the check item database 6b. To match.

If the contents of the know-how information match in the update list and the know-how information database 6c, the user writes the know-how information on the update table 14 into the description of the corresponding part of the know-how information database 6c. Match.

When the user has finished checking the update table 14 with the update list, a batch update request is input (v8).

Then, the execution item database 6 is updated with the contents of the update table 14 by the batch update process of the update unit 11.
a, the check item database 6b and the know-how information database 6c are updated (v9).

When the check items on the update table 14 are already registered in the check item database 6b, the number of NGs of the check items in the check item database 6b is counted up.

Similarly, when the know-how information on the update table 14 has already been registered in the know-how information database 6c, the number of applications of the know-how information in the know-how information database 6c is counted up.

As described above, the use of the work support system 5 according to the present embodiment makes it possible to manage problems that occur with the execution of work, and to update the registered contents of the database 6 based on these problems. You.

Therefore, every time the work is repeated, information for supporting the work, such as check items and know-how, can be enhanced. Also, even if the work execution environment changes due to a work rule revision, appropriate information can be provided at that time. Further, it is possible to reduce the backward work that is likely to occur with a change in the work environment.

That is, if the work support system 5 according to the present embodiment is used, the optimum checklist 7a can be automatically provided to the practitioner, and the practitioner can confirm the execution result after the work indicated in the execution item. By doing so, implementation errors can be reduced.

Further, know-how can be provided to the practitioner, whereby the time for studying the method and means for performing the work can be shortened, and the accuracy of the know-how to be used can be improved.

Further, the action items can be automatically broken down to more detailed action items, whereby the work can be reliably broken down in a short time even when the work amount of the action item is large.

In the work support system 5 according to the present embodiment, the arrangement of each component may be changed as long as the same operation and function can be realized, and each component may be freely combined. Good.

Further, in the present embodiment, the content of the present invention is described as the work support system 5, but the work support method implemented in the work support system 5 may be the content of the invention.

Each function and each element of the work support system 5 according to each of the above embodiments are, for example, a magnetic disk (floppy disk, hard disk, etc.), an optical disk (CD-ROM) as a program that can be executed by a computer. , A DVD, etc.), a semiconductor memory or the like, and can be applied, or transmitted by a communication medium and applied to a computer, a computer system, and a work support system.

A computer that realizes each of the above functions reads the program recorded on the recording medium, and executes the above-described processing by controlling the operation of the program.

[0080]

As described above, in the present invention,
The database that stores the support information for supporting the work is updated with the problematic items in the work performed using the support information.

Accordingly, appropriate work information can be provided each time the work is repeated. In addition, work information can be updated easily and quickly, and it is possible to easily cope with a change in the work execution environment due to a revision of a work rule or the like.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration example of a work support system according to an embodiment of the present invention.

FIG. 2 is an exemplary flowchart showing a checklist output process by the work support system according to the embodiment;

FIG. 3 is an exemplary flowchart illustrating output processing of a know-how list by the work support system according to the embodiment;

FIG. 4 is an exemplary flowchart related to lower-level work registration processing by the work support system according to the embodiment;

FIG. 5 is an exemplary flowchart illustrating a database update process performed by the work support system according to the embodiment;

FIG. 6 is a block diagram showing a specific example of a conventional work support system that performs action item management.

[Explanation of symbols]

 1, 5 ... work support system 2, 6a ... execution item database 3, 8 ... readout unit 4 ... action item list 6 ... database 6b ... check item database 6c ... know-how information database 7a ... check list 7b ... know-how list 9 ... input unit 10 Problem database 11 Update part 12 Know-how evaluation part 13 Subordinate work registration part 14 Update table

 ──────────────────────────────────────────────────の Continued on the front page (72) Inventor Hikaru Ishida 1 Toshiba-cho, Fuchu-shi, Tokyo Inside the Fuchu Plant, Toshiba Co., Ltd. Terms (reference) 5B049 AA06 BB07 CC21 DD01 DD05 EE05 FF09 GG04 GG07 5B075 MM03 MM04 MM11 ND02 ND23 NK02 PP12 PP22 PQ02 PQ27 PQ46 PQ72 PR03 UU40

Claims (6)

[Claims] 1. Work support for storing work identification information and support information for supporting the work in association with each other in a database, and reading out support information corresponding to the input work identification information from the database. In the method, the problem information including the identification information of the task and the information of the content of the task performed to solve the problem are associated with the problem database in the task in which the read support information is used. And storing the information of the work content stored in the problem database as support information for updating, and using the correspondence stored in the problem database to identify the corresponding work. Updating the database in association with the update support information. 2. A method according to claim 1, wherein the identification information of the work and check information to be confirmed when the work is performed are stored in a database in association with each other, and the input identification information of the work and the check information of the correspondence are stored in the database. In the work support method read from the database, the problem information including the identification information of the work and the information of the work performed to solve this problem are associated with the problem that occurred in the work using the read check information. And reading the information of the work content stored in the problem database as update check information, and using the correspondence stored in the problem database Updating the database by associating work identification information with the update check information. Work support method according to claim. 3. The work identification information and know-how information effective for performing the work are stored in a database in association with each other,
In the work support method for reading out the know-how information having a correspondence relationship with the input identification information of the work from the database, the problem information including the identification information of the work regarding the problem occurring in the work using the read-out know-how information, Storing in the problem database in association with the information of the study items performed to solve the problem, and reading out the information of the study items stored in the problem database as update know-how information, Using the correspondence stored in the problem database to associate the identification information of the work with the update know-how information and updating the database. 4. The work support method according to claim 3, wherein, among the read know-how information, a step of inputting selection of information desired to be a lower order work constituting the corresponding work is performed, and the selected know-how information is applied. Registering in the database as identification information of a subordinate operation in the operation to be performed. 5. Work support for storing work identification information and support information for supporting the work in association with each other in a database, and reading out support information corresponding to the input work identification information from the database. A problem in a system in which problem information including identification information of a task and information of the content of a task performed to solve the problem are stored in association with each other for a problem occurring in a task in which the read support information is used. A storage unit, and reads the information of the work content stored by the problem storage unit as support information for update, and uses the correspondence stored by the problem storage unit to identify the corresponding work identification information and the update information. An update means for updating the database in association with update support information. 6. Work support for storing work identification information and support information for supporting the work in association with each other in a database, and reading out support information corresponding to the input work identification information from the database. A computer-readable recording medium on which a program for controlling a system is recorded, wherein the computer solves the problem information including problem identification information on a problem that occurred in a task using the read support information. A problem storage function for storing information on the contents of work performed in order to perform the operation, and reading the information on the work contents stored by the problem storage function as support information for updating, the problem storage function. The identification information of the corresponding work and the update support information are associated with each other using the correspondence stored in the database. A computer-readable storage medium storing a program for realizing an update function for updating a software.