JP2001229260A - Method for providing service and storage medium with service providing program stored therein - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service providing method capable of reducing the number of speeches, providing a service (interactive healing service) needing the individual sense of value of a user and also coping even with the occurrence of a new sense of value, and to provide a storage medium where a service providing program is stored. SOLUTION: When a user makes an action on a person of an action object, the person of the action object stores action history into an electronic card owned by the user, and when the user receives a service, a service provider retrieves the action history stored in the electronic card owned by the user and generates a dedicated speech of the user in response to the speech of the user by using the action history.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a service providing method and a storage medium storing a service providing program, and more particularly to a service providing method and a service providing program for a dialogue healing service for the purpose of healing a user. It relates to the stored storage medium.

More specifically, by using the action history on an electronic card, the number of utterances until the provision of a dialogue healing service can be reduced, and by using the value information on the electronic card, the values of individual users can be reduced. The present invention relates to a service providing method and a storage medium storing a service providing program for providing a dependent dialogue healing service and distributing value information among users so as to be able to respond to newly generated values.

[0003]

2. Description of the Related Art A conversational healing service method in a conventional service providing method will be described.

[0004] The dialogue healing service is a dialogue service that obtains a healing effect by synchronizing with the user through a dialogue with the user. Chatter pots that provide interactive services include CHAR, Eliza, Parry, Juli
a (Mauldin, MichaelL .: "Chatterbots, TinyMU
Ds, and the Turing Test: Entering The Loebner Priz
e Competition ", AAAI-94) One system that provides interactive services is" Everywhere Together "that runs on Sony Pocket Station.

FIG. 16 shows the basic operation of the interactive healing service.

In FIG. 1, a user 100 speaks to a dialogue healing service provider 200 (step 1).
1). The dialogue healing service provider 200 utters an utterance that can be expected to have a healing effect from the utterance content and context,
A dialogue healing service is provided (step 12).
As a system for providing a conversational healing service, there is "Seaman" which operates on Sega Dreamcast.

Conventionally, a dialogue healing service for the purpose of healing has been provided by the method described above.

[0008]

However, the conventional dialog healing service method has a first problem that an effective dialog healing service cannot be provided unless a certain amount of conversation is repeated in order to grasp the situation of the user. By the time you have a problem and enjoy the interactive healing service,
Repetition of a certain amount of utterance is troublesome for the user.

[0009] In addition, the healing service requires information depending on the value of each user. In the conventional interactive healing service method, even if a fixed user model is specified, personalization is attempted. However, there is a second problem that only a dialogue healing service based on general information is provided. For example, even if a user tries to heal with a message saying "It's great to raise money" from the behavior history of the user wanting to raise money, the user still has the value that he dislikes raising money. Nevertheless, if you are forced to raise money, the healing effect cannot be expected.

[0010] Further, when a fixed user model capable of expressing individual users' values is constructed, the scale becomes enormous and must be updated every time a new value is generated. Therefore, there is a third problem that it is not practical.

The present invention has been made in view of the above points, and it is possible to provide a dialogue healing service that requires a reduced number of utterances, requires a value unique to each user, and can cope with the occurrence of a new value. It is an object of the present invention to provide a service providing method and a storage medium storing a service providing program capable of providing a simple interactive healing service.

[0012]

FIG. 1 is a diagram for explaining the principle of the present invention.

According to the present invention (claim 1), in a service providing method for satisfying a user, when a user performs an action on an action target (step 1), the action target is Is stored in the electronic card owned by the user (step 2), and when the user enjoys the service, the service provider responds to the request of the user (step 3). An action history stored in an electronic card owned by the user is searched (step 4), and a service dedicated to the user is generated using the action history (step 5).

According to a second aspect of the present invention, in the service providing method for satisfying a user, when a user performs an action on an action target, the action target stores an action history related to the action, When stored in the user-owned electronic card and the user enjoys the service, the service provider searches for the action history and value information stored in the user-owned electronic card, In response to the request from the user, a service dedicated to the user is generated using the action history and the value information.

According to the present invention (claim 3), at an arbitrary time or at the time when the user owns the electronic card, the value provider conducts a questionnaire to the user, and Information is generated, and the user selects arbitrary value information from the value information and saves the value on the electronic card owned by the user.

According to the present invention (claim 4), when value information is exchanged between users, a difference in value information between users is presented to the user, and the value information required by the user is provided. To update.

According to the present invention (claim 5), when a user enjoys a service, a service provider searches for value information from an electronic card owned by the user, and retrieves value information from the electronic card owned by the user. Searching for a new action history from the previous service provision date, and when healing is necessary for the utterance of the user, extracting an action category from the action history and searching for the value information in the action category In, the value is extracted, a dialog template corresponding to the value is extracted, and an utterance is generated by inserting an action history into the dialog template.
Provide the utterance to the user.

According to a sixth aspect of the present invention, there is provided a storage medium for storing a service providing program for the purpose of satisfying a user, which is mounted on the device of the target person, When the target is executed, there is a process in which the action target person saves the action history regarding the action on the electronic card owned by the user.

The present invention (claim 7) is a storage medium storing a service providing program for the purpose of satisfying a user mounted on a device of a service provider, and is provided when a user enjoys a service. Includes a process of searching for an action history stored in an electronic card owned by a user, and a service generation process of generating a service dedicated to the user using the action history in response to a request from the user. Have.

[0020] The present invention (claim 8) is a storage medium storing a service providing program for the purpose of satisfying a user mounted on a device of a service provider, and is used when a user enjoys a service. A process for retrieving action history and value information stored in the electronic card owned by the user, and using the action history and the value information in response to a user request, And a process for generating a service.

[0021] The present invention (claim 9) is a storage medium storing a service providing program for the purpose of healing a user, which is mounted on an apparatus of a dialogue healing service provider, wherein the user provides a dialogue healing service. When enjoying
A process of searching for value information from the electronic card owned by the user, and searching for a new action history from the previous date of providing the interactive healing service from the electronic card owned by the user. If necessary, an action category is extracted from the action history, and the value information is searched for in the action category, thereby extracting a value extraction process and an interaction template corresponding to the value. A process of generating an utterance by inserting an action history into the dialog template, and a process of providing the utterance to a user.

The present invention (claim 10) is a storage medium storing a service providing program for the purpose of satisfying a user, which is mounted on a device of a value provider, and used at any time or when used. When the person owns the electronic card,
A process of generating value information from the result of the questionnaire conducted for the user.

[0023] The present invention (claim 11) is a storage medium storing a service providing program for the purpose of satisfying a user, which is mounted on a user's device, and is provided with a value between users at any time. When exchanging the view information, the method includes a process of referring to the difference in the presented value information between the users and updating the value information selected by the user.

As described above, according to the present invention, the number of utterances can be reduced by storing the user's action history on the electronic card and using it at the start of the service (dialogue healing service).

Also, instead of using a fixed user model, by storing the user's values on an electronic card, a service (interactive healing service) requiring individual values is provided. It is possible to do.

Further, by distributing values between users, it is possible to deal with the occurrence of new values.

[0027]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, a description will be given assuming that a service providing system provides an interactive healing service.

FIG. 2 is a diagram for explaining the dialogue healing service method of the present invention, and FIGS. 3 and 4 are flowcharts of the operation of the dialogue healing service of the present invention. The user A202 executes an action typified by shopping, donation, and recycling activities on the action target person 201 (step 101). Action history A20 related to the action
8 is stored in the electronic card A200 owned by the user A202 (step 102). The user A202 routinely repeats steps 101 and 102, so that the action history A208 is accumulated in the electronic card A200. Similarly, the action history B209 of the user B205 is stored in the electronic card B206.

On the other hand, the user A 202 has the electronic card A 2
00, or at any time, the value provider 204 sends a value information
Is provided, the value information A207 is stored in the electronic card A200 as necessary (step 103).

Similarly, for the user B205, the value information B210 is stored in the electronic card B206. When the user A 202 and the user B 205 exchange values with some opportunity, the value information A 207 and the value information B 2 are exchanged.
10 is made public and the necessary value information is updated (step 104).

As described above, the value information is circulated through the electronic card.

When the user A 202 has some kind of opportunity,
When enjoying the dialogue healing service, the dialogue healing service provider 203 searches the action history A and the value information stored in the electronic card A200 owned by the user A202 (step 105), and the user A202
In response to the utterance, a conversation healing service suitable for the user A 202 is provided from the action history and the value information (step 106).

[0033]

Embodiments of the present invention will be described below with reference to the drawings.

FIGS. 5 to 7 are flowcharts showing the operation of the interactive healing service according to one embodiment of the present invention.

In the following operation, a dialogue healing service using a virtual pet will be described as an example.

Since the user (Tanaka) is interested in the donation activity, the user (UNICEF) raises 100 yen. The donation is settled by electronic cash on the electronic card, and at the same time, the action history (action history identifier 1) shown in FIG. 8 is stored on the electronic card. In addition, the user (Tanaka)
Although he is not interested in ecology, the Neighborhood Association recycles 10 milk packs to the action target (city hall). The user (Tanaka) receives the recycle point on the electronic card as a price for recycling and, at the same time, saves the action history (action history identifier 2) shown in FIG. 8 on the electronic card (steps 201 and 2).
02) The user (Tanaka) selects the option shown in FIG. 9 in the questionnaire created by the value provider (Sense of Value Co., Ltd.) in order to enjoy the interactive healing service using the virtual pet. Answers are made with the contents shown in 10 (steps 203 and 204).

[0037] Value provider (Sense of Value Co., Ltd.)
Extracts the value category associated with the questionnaire item for each item of the questionnaire result shown in FIG. 10 using the value category correspondence example shown in FIG. 11, and uses the option example shown in FIG. Then, a value associated with the questionnaire response is extracted. For example, the questionnaire item "What do you think about donation activities? , A value category (donation activity) is extracted, and a value: 4 is extracted from the answer: "I am interested" (steps 205 to 207).

FIG. 12 shows an example of values information in which the extracted value categories and values are listed. The value provider (Sense of Value Co., Ltd.) presents the value information example to the user (Tanaka). The user (Tanaka)
All the value information is selected as necessary and stored in the electronic card owned by the user (steps 208 and 209).

The user (Suzuki) stores the value information shown in FIG. 13 on his / her electronic card. The user (Tanaka) and the user (Suzuki) exchange their values when talking at a cafe compatible with electronic cards. The difference between the values of the user (Tanaka) and the user (Suzuki) is based on the value information example shown in FIG. 12 and the value information example shown in FIG. 13, based on the value category (ecology) and the value category (organ donation). )
Is extracted and presented to both users (step 210,
211).

The user (Suzuki) explains the donation of the organ to the user (Tanaka). The user (Tanaka) is satisfied with the description and updates the value information as shown in FIG. On the other hand, the user (Tanaka) explained ecology to the user (Suzuki).
Is not satisfied with the explanation and does not update the value information (step 212).

The user (Tanaka) inserts his / her electronic card into the dialogue healing service provider (virtual pet) in order to enjoy the dialogue healing service.
Interactive healing service provider (virtual pet)
Retrieves the action history and the value information example stored in the electronic card owned by the user (Tanaka). As for the action history, only the action history newer than the date when the interactive healing service was performed last time is searched. The value information example shown in FIG. 8 is searched (steps 213 and 214).

When the user (Tanaka) speaks to the conversational healing service provider (virtual pet), such as "I'm tired today," he needs to heal, and the user's activity history is shown in FIG. The action category (donation activity) is extracted from the action history (action history identifier 1) shown in FIG. Further, the value information example shown in FIG. 14 is searched by the action category (donation activity), and the value (4) is extracted (step 2).
15, 217, 218).

The dialog template list shown in FIG.
Searching by values (4), the dialog template "% date%,% action%. It was great. ] To get.
In the action history, “% yesterday” from the action date (99/12/1) as “% date%” and “% action%” from the action (fund collection (UNICEF, 100 yen)) to “100 yen to UNICEF” Fundraising] is converted and extracted. By inserting the result into the dialog template, "I donated to UNICEF the day before yesterday. It was great. Is generated. Finally, the utterance is given to the user (Tanaka), and the user (Tanaka) is healed (steps 119 and 120).

When the conversation is completed, the date (99/12/3) of the current day is stored as the previous conversation healing service date. When the provision of the interactive healing service is to be ended, the processing is ended (steps 221, 222, 223, 2
24).

Although the above embodiment has been described with reference to the flowcharts of FIGS. 5 to 7, it is also possible to construct these operations as a program.

For example, as a program installed in the device of the action target 201, when a user performs an action on the action target, the action target stores an action history related to the action, A program having a process of saving on an electronic card is constructed and stored in a disk device connected to a computer used as the device, a floppy disk, a portable storage medium such as a CD-ROM, and the present invention is implemented. When you install.

The interactive healing service provider 20
As a program installed in the device of No. 3, when the user enjoys the interactive healing service, the process of searching the action history stored in the electronic card owned by the user, A process of generating an utterance exclusively for the user using the action history, or an action history and a value stored in the electronic card owned by the user when the user enjoys the interactive healing service. A process of searching for information, a process of generating a user-specific utterance using the action history and the value information for a user's utterance, and a process of generating a user-specific utterance. A process of searching for value information from a user-owned electronic card, a search for a new behavior history from the previous interactive healing service provision date from a user-owned electronic card, If the user's utterance requires healing, a behavior category is extracted from the behavior history, and the value information is searched for in the behavior category, thereby supporting the value extraction process and the value. Constructing a program having a process of generating an utterance by extracting an interaction template to be performed and inserting an action history into the interaction template, and a process of causing the user to execute the utterance,
It is stored in a portable storage medium such as a disk device connected to a computer used as the device, a floppy disk, or a CD-ROM, and is installed when the present invention is carried out.

The program installed in the device of the value provider 204 includes a value obtained from a questionnaire conducted for the user at any time or when the user owns the electronic card. The present invention is implemented by constructing a program having a process of generating the view information and storing the program in a disk device connected to a computer used as the device, a floppy disk, a portable storage medium such as a CD-ROM, or the like. When you install.

Further, as a program installed in the user's device, when exchanging value information between users at any time, the difference in the presented value information between the users is referred to. A program that has a process of updating the value information selected by the user, a disk device connected to a computer used as the device,
It is stored in a portable storage medium such as a floppy disk, CD-ROM, or the like, and is installed when the present invention is implemented.

It should be noted that the present invention is not limited to the above-described embodiment, and various modifications and applications are possible within the scope of the claims.

[0051]

As described above, according to the present invention, the number of utterances until the provision of the dialog healing service can be reduced by using the action history on the electronic card in the healing interactive healing service. By distributing value information in user publications, it is possible to respond to newly generated values, and finally by using value information on electronic cards, dialog healing that depends on individual values of users Can provide service.

[Brief description of the drawings]

FIG. 1 is a diagram for explaining the principle of the present invention.

FIG. 2 is a diagram illustrating a dialogue healing service method of the present invention.

FIG. 3 is a flowchart (part 1) of the operation of the interactive healing service of the present invention.

FIG. 4 is a flowchart (part 2) of the operation of the dialogue healing service of the present invention.

FIG. 5 is a flowchart (part 1) illustrating an operation of the dialogue healing service of one embodiment of the present invention.

FIG. 6 is a flowchart (part 2) illustrating the operation of the dialogue healing service according to one embodiment of the present invention.

FIG. 7 is a flowchart (part 3) showing the operation of the dialogue healing service according to one embodiment of the present invention.

FIG. 8 is an example of an action history according to an embodiment of the present invention.

FIG. 9 is an example of options in one embodiment of the present invention.

FIG. 10 is an example of a questionnaire according to one embodiment of the present invention.

FIG. 11 is an example corresponding to a value category according to an embodiment of the present invention.

FIG. 12 is an example of value information (part 1) according to an embodiment of the present invention;
It is.

FIG. 13 is an example of value information (part 2) according to an embodiment of the present invention;
It is.

FIG. 14 is an example of value information (part 3) according to an embodiment of the present invention;
It is.

FIG. 15 is an example of a dialog template list according to an embodiment of the present invention.

FIG. 16 is a diagram showing a basic operation of the dialogue healing service.

[Explanation of symbols]

 Reference Signs List 200 Electronic card A 201 Target person 202 User A 203 Dialogue healing service provider 204 Value provider 205 User B 206 Electronic card B 207 Value information A 208 Action history A 209 Action history B 210 Value information B

 ────────────────────────────────────────────────── ─── Continuing on the front page (72) Inventor Tomotaka Uchihashi 2-3-1, Otemachi, Chiyoda-ku, Tokyo Nippon Telegraph and Telephone Corporation F-term (reference) 5B035 BA01 BB09 BC00 CA29 5B049 CC00 DD04 EE05 EE59 FF08

Claims (11)

[Claims] In a service providing method for the purpose of satisfying a user, when a user performs an action on an action target, the action target stores an action history relating to the action and an electronic history owned by the user. When the user enjoys the service, the service provider searches the action history stored in the electronic card owned by the user, and searches for the action of the user. A service providing method, wherein a service dedicated to the user is generated using a history. 2. In a service providing method for the purpose of satisfying a user, when a user performs an action on an action target, the action target stores an action history related to the action and an electronic history owned by the user. When the user enjoys the service, the service provider searches for the action history and value information stored in the electronic card owned by the user, and responds to the request of the user. hand,
A service providing method, wherein a service dedicated to the user is generated using the action history and the value information. 3. At any time or when the user owns the electronic card, the value provider conducts a questionnaire for the user and generates value information from the questionnaire. 3. The service providing method according to claim 2, wherein the user selects arbitrary value information from the value information and saves the value information in the electronic card owned by the user. 4. The system according to claim 1, wherein when exchanging the value information between users, a difference in the value information between the users is presented to the user, and the user updates necessary value information. 3. The service providing method according to 3. 5. When the user enjoys the dialogue healing service, the dialogue healing service provider searches for value information from the electronic card owned by the user, and searches for value information from the electronic card owned by the user. Searching for a new action history from the previous interactive healing service provision date, and if healing is necessary for the utterance of the user, extract an action category from the action history, and convert the values information into the action category. Extracting a value by searching, extracting a dialog template corresponding to the value, generating an utterance by inserting the action history into the dialog template, and transmitting the utterance to the user. 3. The service providing method according to claim 2, wherein the service is provided. 6. A storage medium mounted on a device of an action target and storing a service providing program for the purpose of satisfying a user, wherein the storage medium stores the program when the user executes an action on the action target. A storage medium storing a service providing program, wherein the action target person has a process of saving an action history regarding the action on an electronic card owned by the user. 7. A storage medium storing a service providing program for the purpose of satisfying a user mounted on a device of a service provider, wherein the user owns a service when the user enjoys the service. A service comprising: a process of searching for an action history stored in an electronic card; and a process of generating a service dedicated to the user using the action history in response to a request from the user. A storage medium that stores the provided program. 8. A storage medium storing a service providing program for the purpose of satisfying a user mounted on a device of the service provider, wherein when the user enjoys a service, the storage medium is owned by the user. A process of searching for an action history and value information stored in an electronic card; and generating a dedicated service for the user by using the action history and the value information in response to the user request. And a storage medium storing a service providing program. 9. A storage medium storing a service providing program for the purpose of healing a user mounted on a device of a service provider, wherein when the user enjoys the interactive healing service,
A process of searching for value information from the electronic card owned by the user; and searching for a new action history from the previous date of providing the interactive healing service from the electronic card owned by the user, soothing the utterance of the user. Is required, a behavior category is extracted from the behavior history, and the value information is searched for in the behavior category, thereby extracting a value. A dialogue template corresponding to the value is A storage medium storing a service providing program, comprising: a process of generating an utterance by extracting and inserting the action history into the dialog template; and a process of providing the utterance to the user. . 10. A storage medium storing a service providing program for the purpose of satisfying a user mounted on a device of a value provider, wherein the user owns an electronic card at an arbitrary time or when the user owns an electronic card. A storage medium storing a service providing program, characterized by having a process of generating value information from a result of a questionnaire conducted for the user at a point in time. 11. A storage medium storing a service providing program for the purpose of satisfying a user mounted on a user's device, and for exchanging value information between users at any time. ,
A storage medium storing a service providing program, characterized by having a process of referring to a presented difference in value information between users and updating the value information selected by the user.