JP2001211438A - Communication support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To realize more efficient communication by coordinating a plurality of communication media. SOLUTION: A standard application programming interface interconnects a user interface control program and a plurality of communication media control program working on a computer connected to a network. Common address information is referenced to provide a coordinating function among the communication media. A plurality of media can be called with a unified simple operation without noticing the difference of address forms among the media so as to utilize the coordinating function among the media without additional operations. Furthermore, a proper media control program matching the environment can be selected.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention comprises a plurality of terminals connected by a network, and a video telephone function and a video / audio / data using video / audio between any two or more than two terminals. The present invention relates to a communication support system utilizing a plurality of communication media such as a video mail function capable of electronically transmitting and receiving information including information.

[0002]

2. Description of the Related Art A personal computer (Personal Comp)
(uter, PC) With the advancement of high-performance and high-speed communication networks, systems that use PCs to communicate using multimedia data including video, audio, and data have been put into practical use. .

[0003] In a desktop conference system, a videophone function that allows a user to have a conversation by voice while displaying a moving image such as the face of the other party on the screen in real time bi-directionally. Functions such as a whiteboard function that can perform operations, an application sharing function that shares the screen of the application program (Application Program, AP), and allows all connected users to operate the AP . "Same window at a remote location-desktop meeting approaching you" (Nikkei Computer, January 1995)
9) introduces several desktop conferencing systems.

In an electronic mail system, text or binary data to be sent to another user is temporarily stored on a server so that a receiving user can access the server and retrieve information destined for him / her at any time. Has become.

[0005]

In a conventional communication support system, a desktop conference system provides a videophone function but does not provide an e-mail function, or conversely, an e-mail system has a real-time conversation. For example, there is no media available, and it is not easy to use multiple communication media with the same operation.

[0006] Even in a system in which a plurality of communication media can be used, a coordination function between the communication media is not considered in many cases.

There is also a problem with the address information management method. Until now, different programs were used for different communication media, so address information had to be registered for each program. For example, once you create an address book for a telephone program,
It couldn't be used to send e-mail.

[0008]

In order to solve the above problems, the communication support system according to the present invention provides several control programs for controlling the system.

First, a user interface control program uses a unified GUI (Graphical User Interface) to handle a plurality of communication media by simple operations.
face). This control program manages a common address book.

The communication media control program is a program for controlling individual media. Since the connection with the user interface control program is made using a standard API, a user can use an appropriate communication media control program according to the environment in which the system is used.

[0011] The communication support system of the present invention is realized by a user interface control program and a plurality of communication media control programs operating on a computer connected via a network.

The user interface control program includes:
Displays windows and icons on the screen and handles user input using the keyboard and mouse. Further, address information used by each communication media control program is collectively managed.

The user interface control program includes:
Obtain or set the necessary address information by referring to the common address book file or by connecting to a directory server program running on another computer on the network.

Each communication media control program controls the communication itself using the media in charge of each. For example, an e-mail program controls creation, transmission, and reception of e-mail.

When a user performs communication using a certain communication medium, first, an icon corresponding to the medium is clicked on an operation instruction window displayed by the user interface control program. The user interface control program refers to the common address book or the directory server to obtain address information on the destination, the connection partner, and the like, and instructs the communication media control program using the address information.

When communication is performed using the communication media control program, the user interface control program records used address information, file names of materials used during the communication, and the like as communication record information related to the communication. This makes it possible to provide various cooperation functions by referring to the communication record information when performing communication using another communication media control program later.

For example, since the name of a material file used during a videophone call is recorded, when sending an e-mail thereafter, the attached material is easily designated by referring to the recorded file name. be able to. Alternatively, when the e-mail is received, since the information of the e-mail sender is recorded, it is possible to inquire the e-mail sender about the contents of the e-mail with one touch.

The user interface control program and each communication medium are connected by a standard application programming interface.

For example, when controlling a videophone, TAPI (Telephony Application Programming Interface) which is an API for controlling computer telephony is used.
e) can be used.

When controlling electronic mail, VIM (Vend
or Independent Messaging) or MAPI (Messaging Applicat
APIs such as ion programming interface) can be used.

As described above, standard APIs supported by many communication media control programs
Because it uses, it is easy to replace it with another communication media control program that uses the same API.

[0022]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A communication support system according to one embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a diagram showing the configuration of the present system.
A plurality of terminals 100 are connected to the network 130. The network 130 is connected to a directory server 120 that manages address information and an e-mail server 110 that manages e-mail messages transmitted and received between terminals. A terminal and another type of server may be connected to the network 130 in addition to the above, but they are omitted because they are not related to the present system.

In this embodiment, the Ethernet (registered trademark) is used as the network, but the ATM (Asynchro
LAN (Local Area Network) such as nous Transfer Mode)
Of course, it is also possible to use a WAN (Wide Area Network) such as an ISDN (Integrated Services Digital Network).

FIG. 2 shows the configuration of the terminal. Each terminal 100 is a CPU
Device 200 with built-in memory and hard disk, display 21 for displaying graphics, video, etc.
0, keyboard 220, mouse 230,
It comprises a speaker 240 for reproducing sound and a video camera 250 for inputting video. In this embodiment, the video camera 250 also has a built-in microphone for audio input. The system device 200 is connected to a network 130.

FIG. 3 shows a block diagram of the terminal hardware.

Input from the keyboard 220 is processed by the keyboard driver 300. Input from the mouse 230 is processed by the mouse driver 305. The sound is reproduced on the speaker 240 through the sound driver 310. The video input by the video camera 250 is processed by the video driver 315. The screen display on the display 210 is controlled by the display controller 320. The communication interface 325 performs input / output with the network 130. The CPU 330 reads and executes various programs stored on the main memory 345. Further, the CPU 330 issues an instruction to the disk controller 355 as necessary to input / output data to / from the disk 360.

Some programs are loaded on the main memory 345 and executed. Window system 33
5 controls display on the display in accordance with instructions from other programs. The window system 335
Transmits the input from the mouse driver 305 or the keyboard driver 300 to another program, or transmits the sound driver 31
It also has a role of controlling input and output with 0 and the video driver 315.

A plurality of application programs 340
Is loaded and executed as needed by a user operation. A spreadsheet program, a word processor program, and the like are examples of frequently used application programs.

The communication support program 350 is a main program for realizing the present invention.

FIG. 4 shows a communication support program 3
Shows 50 module configurations.

The communication support program includes a user interface control program 400 and a GUI control unit 440.
Means display on display 210, keyboard 220 and mouse
Control the input from 230. The address book management 460 manages the address information 360 stored on the disk 360.
As will be described later, the address information does not necessarily need to be on the local disk 360, but may be on the directory server 120 connected via the network 130. In that case, the address book management unit 460 performs communication with the directory server 120.

The electronic mail interface unit 445 communicates with the electronic mail module 410 and controls sending and receiving of electronic mail. Communication between the two is performed according to API465. In the communication support program of the present embodiment, APIs called VIM and MAPI, which are standard APIs for e-mail, are adopted as APIs, but other APIs can of course be used.

The videophone interface unit 450 communicates with the videophone module 420 and controls outgoing and incoming videophone calls. Communication between the two is performed according to API470. In the communication support program of this embodiment, an API called TAPI, which is a standard API for telephone control, is adopted as an API, but it is of course possible to use another API.

The data conference interface unit 455 communicates with the whiteboard module 430 and controls display and writing of the whiteboard. Communication between the two is API475
It is performed according to. In the communication support program of the present embodiment, an API for whiteboard control uniquely defined is adopted as an API, but it is of course possible to use another API.

In this embodiment, the communication media control program includes an electronic mail module 410, a video telephone module 420, and a whiteboard module 430.
Although the example using three is shown, it is of course possible to add another communication media control program. For example, WWW (World Wide Web)
Usable communication media control programs such as a browser module and a wireless communication module can be added or changed as needed, so that an appropriate system configuration can be realized according to the purpose of using the system.

Further, since the user interface control program and each communication media control program are connected by a standard API adopted by many systems, another communication medium conforming to the same API is connected. It is also possible to easily change the system configuration to use the control program. The change of the communication media control program will be described later in more detail.

FIGS. 5 to 17 illustrate a typical use of the present invention and its effects using an example of a screen display during use of the present system.

FIG. 5 shows an initial screen at the start of use of the system. On the control panel 500, an address book icon 510, a videophone icon 520, a whiteboard icon 530, and an e-mail icon 540 are displayed. Information area 550
Displays information about communication as necessary.

The user can use this control panel to control each communication medium available in the system. Conventionally, in this type of system, there was a problem in operability such as the procedure for starting a program for each communication medium was different, but in this system, various media can be called from a single control panel with almost the same operation. , So that even a novice user unfamiliar with the operation can easily use it.

When operating the communication media, it is necessary to specify some address information. In this system, however, the address information managed by the control panel collectively is used. There is no waste of resetting the address information for each medium. Furthermore, since the address information to be used can be selected from a local address book file or an address book file on a directory server connected via a network, etc., operation management of the address book suitable for the user's usage environment is possible. Can be.

FIG. 6 shows a setting screen of the communication media control program.

As described in FIG. 4, the communication support system of the present invention is characterized in that the communication media control program to be used can be selected. Therefore, the user sets the communication media control program to be used by inputting to the media setting window 600 as shown in FIG. In the email program setting area 605, the displayed VIM, MAPI
Select the API to use from among the other APIs.
In the videophone program setting area 610, an API to be used is selected from the displayed TAPI and other APIs. In the whiteboard program setting area 615, a program to be used is selected from a whiteboard program called ASSOCIA and other programs, and a command to be executed is specified.
Here, ASSOCIA is a product name of a whiteboard program used by the communication support system of the present embodiment.

The media setting window 600 shown in FIG. 6 is a specific example of the setting method in the present embodiment, and can be changed so that other APIs can be used. It is of course possible to add settings.

Since the settings relating to the communication media control program can be made by such a simple operation, the feature of the present invention that various communication media control programs can be used as needed can be used efficiently.

FIG. 7 shows an address book selection screen. One of the features of the present invention is that address information required by a plurality of communication media control programs can be managed collectively. Therefore, in this embodiment, the user can freely set where to obtain the address information referred to by the user interface control program. The user interface for making this setting is the address book selection window 700. In the address book selection window 700, the address book setting area 7
You can select either "Local address book" or "Use directory server" in 10.
If you select Local address book, specify the name of the address book file. If you select Use directory server, specify the name of the directory server to connect to. In the example of FIG. 7, a local address book named “head office address book” is specified.

As described above, an appropriate address book can be selected as needed, and the selected address book can be commonly used in various operations. Is easier to do.

Next, an example of using the communication media control program will be described.

FIG. 8 shows a connection partner selection screen for designating a connection partner address for making a videophone call using the videophone program.

When the user clicks on videophone icon 520, a connection destination selection window 800 is displayed. In the connection destination selection window 800, the address book display area 820
A list of connectable partners is displayed in the connectable partner list display area 810 by referring to the currently selected address book displayed in. Select the partner you want to connect to and click with your mouse. And
Clicking on call button 830 will start the call. Clicking the cancel button 860 cancels the call operation.
A new button 840 is used to register a new connection destination, and an edit button 850 is used to correct information about a connection destination already registered.

FIG. 9 shows a display during videophone connection. A calling display window 900 is displayed, and the call can be stopped by clicking a call stop button 910.

FIG. 10 shows a display when a videophone is connected. A partner video display area 1000 appears below the control panel 500. At this time, the user interface control program 400 controlling the display of the control panel 500
Displays the other party's image at the correct position by specifying the position and size of the other party image display area 1000 on the screen for the videophone module 420.
As described above, since the other party's image is displayed as a part of the control panel, the uniformity of the operation when viewed from the user is further emphasized.

Further, when the videophone is connected, the videophone module 420 notifies the user interface control program 400 of information on the connection partner. The user interface control program 400 holds, as communication record information, address information of the other party to which the videophone is currently connected.

FIG. 11 shows how a whiteboard is used during a videophone call. During a videophone call,
Since the user interface control program 400 holds the address information of the videophone connection partner as communication record information, the whiteboard icon 5 on the control panel 500 is displayed.
With just a click, you can connect your whiteboard to the person you are currently connected to. When the whiteboard icon 530 on the control panel 500 is clicked, the user interface control program 400 instructs the whiteboard module 430 to connect using the address information obtained by referring to the communication record information.

On the whiteboard window 1100, various telewriting objects 1110, 1120, 113
0,1140 can be written. These whiteboard windows 1100 and the telewriting objects displayed thereon are also displayed on the screen of the connected partner terminal.

FIG. 12 shows the use of the telepointer on the whiteboard window 1100. The user's own telepointer 1210 and the connected partner's telepointer 1220 are displayed.

The display contents on the whiteboard window 1100 shown in FIGS. 11 and 12 can be saved as a file. The saved file name is notified from the whiteboard module 430 to the user interface control program 400, and the user interface control program 400 holds the file name as communication record information.

FIG. 13 shows a screen for sending a video mail using the electronic mail module 420. Clicking on the video mail icon 540 on the control panel 500 displays a transmission destination specification window 1300 for specifying a mail transmission destination. From the transmission destination list displayed in the transmission destination specification area 1310 on the transmission destination specification window 1300, a destination to which the video mail is to be transmitted is selected. In the attachment setting area 1320, one of “use previous data”, “specify file name”, and “none” can be specified. Here, when "use previous data" is selected, the file saved by the whiteboard module 430 is automatically transmitted to the video mail by referring to the file name held as the communication record information by the user interface control program 400. Specified as an attachment to Clicking the OK button 1330 on the transmission destination designation window 1300 sends the video mail, and clicking the Cancel button 1340 stops the video mail transmission.

As described above, in the communication support system according to the present embodiment, the user interface control program realizes a cooperative operation between a plurality of communication media by holding various communication record information. In addition to the example shown here, it is of course possible to use information used by the communication medium as communication record information as needed.

Next, an example of an inquiry function for a received video mail will be described as an example of utilizing communication record information.

FIG. 14 shows a screen display when receiving a video mail. In addition to the control panel 1400, a video mail reception window 1410 is displayed. The video mail reception window 1410 has a header information display area 1420 and a mail text display area 1430.

The video mail includes video data and attached data in addition to the text information. Clicking the video button 1440 reproduces the video data, clicking the attached material button 1450 displays the attached material, and clicking the inquiry button 1460 allows an inquiry to be made to the mail sender.

FIG. 15 shows a screen display during video data reproduction. When you click the video button 1440 in Fig. 14,
A video window 1500 is displayed, and when a play button 1510 is clicked, playback is started. Clicking the stop button 1520 stops video playback.

FIG. 16 shows a screen display during the display of the attached data.
When the user clicks the attachment button 1450 in FIG. 14, an attachment window 1600 is displayed, and the contents of the attachment attached to the video mail are displayed.

It is sufficient to solve the e-mail message only by looking at the attached data. However, in practice, there are many cases in which there are unclear points in the e-mail data alone, and there are many cases where it is desired to issue a correction instruction for the attached data. In such a case, the communication support system according to the present embodiment can immediately inquire the sender of the mail on the spot.

FIG. 17 shows a state in which a videophone call is made for a received video mail. Figure
When an inquiry button 1460 is clicked in 14, a videophone call is automatically sent to the e-mail sender, and when the connection is completed, the e-mail sender's image is displayed in the partner image display area 1700 of the control panel 1400, and the videophone You can have a conversation using.

The processing flow of the main program in this embodiment will be described below with reference to FIGS.

FIG. 18 shows the flow of the communication media setting process described with reference to FIG.

First, a media setting window 60 is displayed on the screen.
0 is displayed (step 1800). Next, an e-mail medium is selected using the e-mail program setting area 605 in order (step 1805), and a videophone medium is selected using the videophone program setting area 610 (step 1810), and a whiteboard program setting area 615 is selected.
Use to select whiteboard media (step
1815). When the selection is completed, the communication media control program setting data relating to the set media is recorded (step 1820). The communication media control program setting data format is as shown in FIG. That is, media type
2600, the API 2605 to be used, and the start command 2610 are recorded in a table format.

FIG. 19 shows a processing flow of the address book selection described in FIG. First, an address book selection window 700 is displayed on the screen (step 1900). Depending on whether a directory server is used (step 1905), a directory server to be used is specified (step 1915). If a directory server is not used, an address book is specified (step 1910). The selected address book is recorded (step 1920).

FIG. 20 shows the flow of the connection partner designation processing described with reference to FIG. First, a connection destination selection 800 is displayed on the screen (step 2000). Next, connectable partner list display area
The connection partner is specified on the 810 (step 2005). When the connection partner is specified, the videophone module 420 is instructed to make a videophone connection with the specified partner (step
2010). Depending on whether there is a connection from the other party (step 2015), if there is a response, the connected party is recorded as the current communication party (step 2020). The current communication partner is recorded in the format shown in FIG.

FIG. 21 shows the flow of the whiteboard connection process described with reference to FIG. First, it is determined whether or not a connection is currently being established by a videophone (step 2100). If the connection is being established, the current connection partner is acquired by referring to the communication record information (step 211).
0), and instructs the whiteboard module 430 to connect the whiteboard with the connection partner (step 211).
Five). If the videophone connection is not established, the whiteboard is opened locally (step 2105).

FIG. 22 shows the video mail transmission processing flow described with reference to FIG.

First, a destination designation window 1300 for designating the destination of the video mail is displayed on the screen (step
2200). Next, a video mail transmission destination is specified on the transmission destination specification area 1310 (step 2205). Depending on whether or not there is an attached document (step 2210), if there is an attached document, whether or not to use the material created immediately before (step 2210)
15) If it is used, the material used immediately before is obtained from the communication record information (step 2225). If the material created immediately before is not used, the attached material is inquired of the user (step 2220). Next, the selected material is attached to the video mail (step 2230). Next, create the video data to be sent (step 2235) and use the email API
The e-mail is transmitted using (step 2240).

FIG. 23 shows a flow chart of the video mail attachment display processing described with reference to FIG.

First, the e-mail module 410 acquires the name of the attached document (step 2300).

Next, the presence or absence of the attached data (step 23)
05), if there is an attached material, the name of the attached material is notified to the user interface control program 400 to instruct the whiteboard module 430 to display the attached material (step 2310).

FIG. 24 shows the flow of the inquiry process for the received mail described in FIG. When the inquiry button 1460 is clicked, first, the e-mail module 410 acquires the mail sender address (step 2400). Next, the acquired mail address is notified to the user interface control program 400 to instruct the videophone module 420 to make a videophone call (step 2405). Next, the name of the attached document is obtained (step 2410), the presence or absence of the attached document (step 2415), and if there is the attached document, the name of the attached document is notified to the user interface control program 400, and the whiteboard module 430 connects the whiteboard. (Step 2420).

FIG. 25 shows the data format of the address information used in this embodiment. For each connection destination, the name 2500, videophone address 2505, whiteboard address 2510, email type 2515, email address 2520, and comment 2525 are managed as one record.

User interface control program 400
Can convert the address information format between different communication media as needed.
That is, for example, a corresponding videophone address can be searched based on an e-mail address, or a corresponding whiteboard address can be searched by specifying a videophone address. As described above, since the user interface control program collectively understands the address information, the user does not need to be aware of the different address information format for each communication medium, and concentrates on who to communicate with. Will be able to do it. It is also possible to realize the cooperation function between media as described in the above description.

[0081]

According to the communication support system of the present invention, all the available communication media can be called by the same operation, so that the efficiency of communication using a computer is improved. In particular, even a novice user who is unfamiliar with computer operation or a user who does not have time to learn complicated operations can use videophone and e-mail with simple icon operations.

Further, in the present invention, since the user interface control program collectively manages information relating to addresses, it is not necessary to be aware of different address data formats for each communication medium. You will be able to concentrate on the content.

Further, according to the present invention, a communication media control program conforming to a standardized application programming interface can be freely added or exchanged with another communication media control program. It can be used in combination with an easy-to-use communication media control program according to the environment.

Thus, even a user accustomed to the conventional office environment can easily use the communication support system of the present invention. Further, since the communication media already used can be used as it is, it is possible to reduce the cost when introducing the communication support system.

Further, the communication support system of the present invention provides a coordination function between communication media, such as sending a material created during a videophone call by attaching it to an e-mail. Communication can be performed by the processing procedure. In addition, since the inquiry can be made on the spot using the material attached to the received e-mail, it is possible to immediately resolve the question when it occurs.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram showing an embodiment of the present invention.

FIG. 2 is a terminal configuration diagram showing one embodiment of the present invention.

FIG. 3 is a block diagram showing one embodiment of the present invention.

FIG. 4 is a software configuration diagram showing an embodiment of the present invention.

FIG. 5 is a diagram showing an example of an initial screen of the system.

FIG. 6 is a diagram illustrating an example of a setting screen of a communication media control program.

FIG. 7 is a diagram showing an example of an address book selection screen.

FIG. 8 is a diagram illustrating an example of a connection destination selection screen.

FIG. 9 is a diagram illustrating an example of a screen during a call;

FIG. 10 is a diagram showing an example of a screen during videophone connection.

FIG. 11 is a diagram illustrating an example of a screen during use of a whiteboard.

FIG. 12 is a diagram illustrating an example of a screen during use of telepointing.

FIG. 13 is a diagram illustrating an example of video mail transmission.

FIG. 14 is a diagram illustrating an example of a screen during video mail reception.

FIG. 15 is a diagram showing an example of a screen during video mail playback.

FIG. 16 is a diagram showing an example of a screen displaying a video mail attachment.

FIG. 17 is a diagram showing an example of a screen during a videophone reply from a video mail.

FIG. 18 is a flowchart of a communication media control program setting process.

FIG. 19 is a flowchart of an address book selection process.

FIG. 20 is a flowchart of a connection partner designation process.

FIG. 21 is a flowchart of a whiteboard activation process.

FIG. 22 is a flowchart of a video mail transmission process.

FIG. 23 is a flowchart of an attached material display process.

FIG. 24 is a flowchart of a videophone reply process.

FIG. 25 is a diagram showing an address book data format.

FIG. 26 is a diagram showing a communication media control program setting data format.

[Explanation of symbols]

100: terminal, 110: e-mail server, 120: directory server, 130: network, 210: display, 22
0 ... keyboard, 230 ... mouse, 240 ... speaker, 250 ...
Video camera, 400: User interface control program, 410: E-mail module, 420: Videophone module, 430: Whiteboard module, 500: Control panel, 600: Media setting window, 700: Address book selection window, 800 ... Connection destination selection window, 900
… Calling display window, 1000… Destination video display area,
1100: Whiteboard window, 1300: Destination window, 1400: Control panel, 1500: Video window, 1600: Attachment window, 1700: Destination image display area

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁷ Identification FI FI Theme Court ゛ (Reference) (72) Inventor Toshimitsu Hayashi 1099 Ozenji Temple, Aso-ku, Kawasaki-shi, Kanagawa Prefecture, Ltd. System Development Laboratory, Hitachi, Ltd. (72) Inventor Yoshinobu Tanigawa 1099 Ozenji Temple, Aso-ku, Kawasaki City, Kanagawa Prefecture Inside Hitachi, Ltd.System Development Laboratory Co., Ltd. (72) Inventor Sadao Oki 5030 Totsukacho, Totsuka-ku, Yokohama-shi, Kanagawa Prefecture Software Development Division, Hitachi, Ltd.

Claims (4)

[Claims] 1. A communication device for transmitting / receiving a communication medium including video, audio, data, or a combination of at least two of video, audio, and data to / from another device via a network, comprising: an operator of the communication device; Input means for inputting an instruction from a plurality of communication media, a plurality of media control means corresponding to each of the communication media for controlling transmission and reception of the communication media using an address format corresponding to each communication medium, and a plurality of the media control means Address recording means for recording, for each device connected via the network, different address information in a format used for each, and user interface means for linking the plurality of media control means and the input means. The user interface unit has an address book management unit for referring to the address recording unit, and the address book management unit is specified based on an instruction from the input unit to the user interface unit. The address information of the connection destination device connected via the network is obtained from the address recording means, and the address information of the plurality of media control means specified based on an instruction to the user interface means from the input means The specific media control means obtains address information for the connection destination device corresponding to the format used by the specific media control means from the user interface means, and, based on the obtained address information, Connect with the destination device, and with the destination device Communication apparatus and controls transmission and reception of communication media which the particular media control unit is controlled between. 2. The communication device according to claim 1, wherein each of said plurality of media control means, when controlling transmission and reception of said communication medium, transmits information transmitted by transmission and reception of said communication medium to a transmission information file. And notifies the user interface unit of the communication record information including the address information of the communication media transmission / reception partner terminal and the file name of the transmission information file, and the user interface unit holds the communication record information The specific media control means, when controlling the transmission and reception of the communication media controlled by the specific media control means, from the user interface means based on an instruction from the input means. Communication apparatus acquires information, by referring to the communication record information and controls the transmission and reception of the communication media. 3. The communication device according to claim 2, wherein said specific media control means is an electronic mail module, and said user interface means instructs said input means to attach said transmission information file to said electronic mail module. Is input, from among the communication record information held by the user interface means,
The communication device according to claim 1, wherein the electronic mail module refers to a file name of the transmission information file, and the electronic mail module attaches the transmission information file to an electronic mail based on the file name referred to by the user interface. 4. The communication device according to claim 1, wherein one of the plurality of media control means is an e-mail module, one of the plurality of media control means is a videophone module, The mail module, when an inquiry instruction for the received mail received by the electronic mail module is input to the electronic mail module from the input unit, a transmission terminal mail address which is address information of a mail transmission terminal of the received mail. To the user interface means, the videophone module, the address information used by the videophone module based on the sending terminal mail address of a different format, based on the mail sending terminal of the received mail It is characterized by connecting a videophone Communication device.