JP2001188823A - Self-estimation business system for automobile repair cost - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a self-estimation business system for automobile repair cost by the Internet of car maintenance. SOLUTION: A vehicle user needing repair accesses the Internet of a car maintenance trader and utilizes a system for displaying user information, vehicle information and repair section and information, etc. In the business system of the car maintenance trader, repair work is performed by information exchange by ciphering for the specification and calculation of repair contents and a data and time schedule, etc., between the maintenance trader and the vehicle user and the self-estimation system for an automobile repair cost is processed as business for an advertisement cost and membership fees, etc., as well.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a business system in which a user who is a car user himself / herself estimates a repair cost by selecting an operator using the Internet.

[0002]

2. Description of the Related Art Conventionally, in many cases, a user himself / herself brings a vehicle to a car maintenance company factory, receives a vehicle inspection, and then receives an estimate.

[0003]

However, this involves problems such as a loss of time required to collect quotes by going to a plurality of the above-mentioned traders and a mental troublesome work such as negotiations with the traders. On the other hand, there is a strong need for businesses to utilize the Internet as a means of acquiring customers widely. An object of the present invention is to input a quotation condition by simply clicking on a shape of a daily life article on a screen, etc. The purpose is to make it possible to view the quote of the trader. It is still another object of the present invention to provide a system that conceals an estimate calculation method of a contractor, scrambles access information and estimate data, and provides a great advantage to both a user and a car maintenance contractor. Still another object of the present invention is to collectively manage this system in a company such as a union, an organization, or a group, and to collect advertising fees, membership fees, connection line fees, and the like from members. It is also an object of this web management company to establish a robust business by implementing a quality assurance service or a non-life insurance handling service for repair work under certain conditions, and a service for providing access information by analyzing communication logs.

[0004]

In order to solve the above-mentioned problems, the present invention provides a method in which a vehicle user accesses an Internet web site established by a car maintenance company, and provides information on the company, factory facilities, company profile, and the like. After browsing, select a contractor, at least "User information" of name, phone number, e-mail address, at least "vehicle information" of manufacturer car name, model year, paint color, and at least "repair category" of repair In addition, in a system in which a repair statement and a total amount are calculated and displayed on a screen as soon as at least the imaged “part” of a repaired part, a degree of damage deterioration or an abnormal phenomenon is input, the selection of customers and non-customers and the customer Regional characteristics,
The confidentiality of the estimate calculation contents is closed by variable processing that combines the degree of hungry of the work on the receipt day, the data is closed, the security is automated by encryption, and the quote is issued, and a quote is issued. When a user negotiates a conversation, a business negotiation is concluded, and a repair work is performed, the warranty system issues a guarantee to guarantee the quality of the work. In order to solve the problem, collectively manage the Internet web in the system, and provide and analyze information,
It is characterized in that at least an advertisement fee and a membership fee are collected from members by adjusting the amount of work between members.

[0005]

DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described with reference to the flowchart of FIG. First, a car maintenance company opens a homepage on the Internet (10). [See FIG. 2] In the case of a group company, a server system is established at the group company headquarters and linked to the member's homepage. And in the trader or group company,
In order to show the existence of this auto repair self-quotation, advertisement is carried out through the homepage itself, a flyer, a newspaper advertisement, an e-mail or the like (11). As a result, many car users access the homepage. (12) First, the user judges whether to make an estimate by looking at the location of the supplier, factory equipment, company profile, etc. (13) on the homepage. . In the case of a group company homepage, an arbitrary trader is clicked from the trader list to make a judgment. When making a quotation, the user's own address, name,
Enter user information such as phone number or e-mail address and expected date of bringing in. However, if there is an existing user list, only the name or phone number may be used (1
Four). [Refer to FIG. 3] Next, vehicle information such as the vehicle manufacturer's vehicle name, year, paint color, travel number, registration number, and vehicle inspection date is input (15). [FIG.
See also] Enter repair categories such as light repair, painting, car washing, and vehicle inspection (16). Next, the repair location and the degree of damage, deterioration, and abnormality are input (17). This is a very difficult place, but for example, in repair, as shown in FIG. 5, FIG. 6, and FIG. , Photos, etc. can be entered very easily by clicking on them.
Further, in the case of "engine malfunction" or the like, it is only necessary to estimate only the inspection items for the time being, and to enter into a negotiation after the inspection for the repair cost estimate. Of course, when a replacement part occurs, it is necessary to separately display an estimate. As described above, the entered quotation conditions and data are requested to the server, and first, customers are selected (18). In customer selection, if there is a customer list, the classification of existing customers, non-existing customers, etc. is determined, and IP addresses,
To a certain extent, the attributes of customers are automatically determined by domain names and the like. Of course, the location (prefecture, district) of the customer is also known. This is data that is indispensable for conversation and negotiation with a customer described later. Next, secret variable processing is performed (19). This is a means to prevent rival companies from spoofing their customers and monitoring the quotes of those skilled in the art. As an example,
Register in advance a busy day for each month or for each day of the week, and set a variable to make the storage date slightly higher on busy days and cheaper on quiet days, and raise and lower the lever rate (work unit price) in the program processing. Let it do. Since the fluctuation every day or every day varies every month, it is extremely difficult to decode from the outside. This also has the effect of equalizing jobs, such as collecting jobs during off periods. In addition, an address (region), a customer attribute, or the like may be used as a variable factor, or may be handled as a kind of discount processing. Next, the estimated data is closed so that it cannot be browsed and used unless it is based on the ID number or the password (20). The estimate at this time is a tentative estimate [see FIG. 10]. The secret variable processing is an important security step of this system and also a sales promotion means. Next, conversation and negotiation between the trader and the user begin (21). The means of this conversation and negotiation are e-mail, telephone,
Voice communication is conceivable, but it is also possible on the Internet by a program. And when the deal is closed,
An estimate is issued (22) [see FIG. 11]. At the same time, this data is sorted and stored (23), and repair work is performed (24). When the repair work is completed and delivered, the manufacturer issues a quality assurance certificate created by the company or a group, or collects insurance premiums from the user (the company may bear the burden even if it is not collected), indirectly (25) to give the user a strong sense of security.

[0006]

According to the first aspect of the present invention, even if the user does not have any specialized knowledge or experience in car repair, the user can input the estimation condition simply by clicking on a daily life article pattern or the like on the screen. In addition to being able to view the quotes of a plurality of contractors while at home, the quote calculation method of the contractors can be kept secret, access information and scrambled data can be scrambled, and both users and car maintenance contractors can be provided with great merits. In other words, it is possible to increase the transparency of the auto repair business, which is unclear and wastes valuable time, contribute to speeding up the repair work, expand business opportunities, and realize a comfortable car life for users. Also create great benefits. However, the system of the present invention is not suitable for large-scale accident car repairs or for estimating advanced car repairs that require a precise tester check, but the system is relatively small and has a fixed size. Or minor repair business is the foundation,
It can greatly contribute to the sales and profits of the traders. According to the second aspect of the present invention, in addition to the above effects, the system can be collectively managed by a company such as a union, an organization, or a group, and an advertisement fee, a membership fee, a connection line fee, and the like can be collected from members. In addition, the quality assurance business of repair work under certain conditions or non-life insurance handling business at this web management company,
Further, a strong business can be established by implementing an access information providing service based on communication log analysis. In addition, companies, organizations, unions, etc. organize and organize a plurality of clients of this system, establish a home page for clients linked to the server machine, provide connection-related services, issue the quality assurance certificate, repair method In addition to the training, a qualification system such as "vehicle mechanic" can be set, a coupon common to each client can be issued, and outsourcing work between clients can be performed according to the level of repair work.

[Brief description of the drawings]

FIG. 1 is a flowchart.

FIG. 2 shows a menu screen when connecting to the Internet.

FIG. 3 shows a user reception screen.

FIG. 4 shows a vehicle information input screen.

FIG. 5 shows a repair location selection screen.

FIG. 6 shows a screen for inputting the size of a flaw.

FIG. 7 shows an example of a screen on which a dent is photographed as a graphic and a repaired portion is also displayed.

FIG. 8 shows an example of a screen on which a line flaw is photographed as a graphic and a repaired portion is also displayed.

FIG. 9 shows an example of a screen on which a squirrel (surface flaw) is made into a graphic and photographed and repaired parts are also displayed.

FIG. 10 shows a screen for provisional estimation (order acceptance).

FIG. 11 shows an estimation screen.

[Description of Signs] 19 Step of performing secret variable processing

────────────────────────────────────────────────── ───

[Procedure amendment]

[Submission date] January 12, 2000 (2000.1.1)
2)

[Procedure amendment 2]

[Document name to be amended] Statement

[Correction target item name] 0005

[Correction method] Change

[Correction contents]

[0005]

DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described with reference to the flowchart of FIG. First, a car maintenance company opens a homepage on the Internet (10). [See FIG. 2] In the case of a group company, a server system is established at the group company headquarters and linked to the member's homepage. And in the trader or group company,
In order to show the existence of this auto repair self-quotation, advertisement is carried out through the homepage itself, a flyer, a newspaper advertisement, an e-mail or the like (11). As a result, many car users access the homepage. (12) First, the user judges whether to make an estimate by looking at the location of the supplier, factory equipment, company profile, etc. (13) on the homepage. . In the case of a group company homepage, an arbitrary trader is clicked from the trader list to make a judgment. When making a quotation, the user's own address, name,
Enter user information such as phone number or e-mail address and expected date of bringing in. However, if there is an existing user list, only the name or phone number may be used (1
Four). [Refer to FIG. 3] Next, vehicle information such as a maker's vehicle name, year, paint color, running km, registration number, and vehicle inspection date is input (15). [Refer to FIG. 4] Also, repair categories such as light repair, painting, car washing, and vehicle inspection are input (16). Next, the repair location and the degree of damage, deterioration, and abnormality are input (17). This is a very difficult place, but for example, in repair, as shown in FIG. 5, FIG. 6, and FIG. , Photos, etc. can be entered very easily by clicking on them.
Further, in the case of "engine malfunction" or the like, it is only necessary to estimate only the inspection items for the time being, and to enter into a negotiation after the inspection for the repair cost estimate. Of course, when a replacement part occurs, it is necessary to separately display an estimate. As described above, the entered quotation conditions and data are requested to the server, and first, customers are selected (18). In customer selection, if there is a customer list, the classification of existing customers, non-existing customers, etc. is determined, and IP addresses,
To a certain extent, the attributes of customers are automatically determined by domain names and the like. Of course, the location (prefecture, district) of the customer is also known. This is data that is indispensable for conversation and negotiation with a customer described later. Next, secret variable processing is performed (19). This is a means to prevent rival companies from spoofing their customers and monitoring the quotes of those skilled in the art. As an example,
Register in advance a busy day for each month or for each day of the week, and set a variable to set the storage rate slightly higher on busy days and cheaper on quiet days, and raise and lower the lever rate (work unit price) in the program processing. Let it do. Since the fluctuation every day or every day varies every month, it is extremely difficult to decode from the outside. This also has the effect of equalizing jobs, such as collecting jobs during off periods. In addition, an address (region), a customer attribute, or the like may be used as a variable factor, or may be handled as a kind of discount processing. Next, the estimated data is closed so that the data cannot be browsed or used unless it is based on the ID number or the password (20). The estimate at this time is a tentative estimate [see FIG. 10]. The secret variable processing is an important security step of this system and also a sales promotion means. Next, conversation and negotiation between the trader and the user begin (21). The means of this conversation and negotiation are e-mail, telephone,
Voice communication is conceivable, but it is also possible on the Internet by a program. And when the deal is closed,
An estimate is issued (22) [see FIG. 11]. At the same time, this data is sorted and stored (23), and repair work is performed (24). When the repair work is completed and delivered, the company issues a quality assurance certificate created by the company or a group, or collects insurance premiums from the user (in some cases, the company does not need to collect it), indirectly (25) to give the user a strong sense of security.

Claims (2)

[Claims] [Claim 1] A vehicle user accesses the Internet web established by a car maintenance company, browses the company, factory facilities, company profile, etc., and then enters at least a user name, a telephone number, and an e-mail address. information"
Enter at least the manufacturer's car name, year and model, "vehicle information" of paint color, at least "repair category" of repair, and at least the imaged at least repaired part, damage deterioration degree or "state" of abnormal phenomenon Then, in a system where the details of the repair report and the total amount are calculated and displayed immediately on the screen, fluctuation estimation by variable processing that combines the selection of customers and non-customers and the regional characteristics of customers, the warehousing date, the busyness of work on the scheduled date, etc. In addition to confidentiality of calculation contents and closing data, automating security by encryption, when negotiating conversations on the screen or at least between e-mail and telephone contractors and users, closing business negotiations, and performing repair work, Auto repair cost self-esteem business system that guarantees work quality by issuing a warranty. 2. A system for collectively managing the Internet web in the system, providing access analysis information, and conducting a work exchange survey in accordance with members' busy times,
The auto repair business self-estimating business system according to claim 1, wherein at least an advertisement fee, a membership fee, and the like are collected from the member.