JP2001016338A - Speech system for conference - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a conference speech system with which the progress of a conference can be smoothed. SOLUTION: This speech system is for a conference, that is held among a plurality of sections such as a fault occurrence site section 10, a support section 20, and a factory 30, which are interconnected via a communication channel. A speech mode is set to the communication channel of each section and there are a 1st call system where conference participants P (P1-PN) execute a two-way call via the communication channel set to the speech mode and a 2nd call system, where the conference participants execute transmission limit and makes a one-way speech that is only reception. On emergency, the conference participants P other than a speaker P1 select the 2nd speech system. Furthermore, the selection of the 1st call system or the 2nd call system is executed by selecting a changeover means (switch 150) by the conference participants.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a communication system for a conference of a failure countermeasure support conference for analyzing failure information executed when a failure occurs in a management device and discussing a countermeasure policy in a device management service system. .

[0002]

2. Description of the Related Art In a conference of this type, all participants exchange opinions via a communication device in a call mode.
However, since the communication device is always in the call mode,
The speaker's voice is being sent and received by everyone. At this time, if a plurality of people speak simultaneously, or if another participant puts an opinion or the like to the thought of the speaker during the speech, the participant participates in the call with the voice of the speaker (caller). People's voices overlapped, making it difficult to hear. For example, in the device management service system, if a failure occurs in a managed device, the support department will hold a failure countermeasure support meeting, connect the fault site, support department, factory, etc., analyze the fault information, and measure the policy and will. Make a decision. here,
If the state in which the participating persons speak freely continues as described above, the meeting time is prolonged, and in an emergency meeting such as when a failure occurs, there may be a case where it is not possible to respond quickly.

[0003]

SUMMARY OF THE INVENTION Accordingly, the present invention is to solve the conventional problems and to provide a conference call system that allows a conference to proceed smoothly.

[0004]

According to the present invention, a communication method for a conference in which a plurality of locations such as a failure occurrence site unit, a support unit, and a factory are connected via a communication line is described. A participant has a first call mode in which a two-way call is performed via a communication line in a call mode, and a second call mode in which a conference participant executes transmission restriction to be a one-way call only for reception. In emergency, conference participants other than the speaker are second
Is selected. The selection of the first communication method and the second communication method is executed by the conference participant switching the switching means.

[0005]

Embodiments of the present invention will now be described with reference to the drawings. FIG. 1 is a schematic diagram of a conference by the system according to the present invention, FIG. 2 is a schematic diagram of a flow of a failure support, and FIG. 3 is a basic circuit diagram of a communication assistance device used. According to FIG.
A support state for a failure that has occurred at the failure site will be described. The failure information of the failure site 10 is immediately transmitted to the support unit 20 by a communication device such as a mobile phone. Support Department 2
In the case of 0, necessary parts estimated from the given trouble information are arranged, and the necessary parts are conveyed to the trouble site 10 by the conveyance means R such as a truck. The parts, which are arranged from the time of arrangement of parts to the time the time T ₁ until arriving at the failure site 10. On the other hand, the support unit 20 transmits the failure information to the factory 30 at the same time as arranging the parts.

[0006] The support unit 20 holds a disability support conference,
The failure information is analyzed, and the resulting decision 35 of the recovery policy is transmitted to the failure site 10. At this time, the analysis in the support unit 20, and the time T ₂ required for assistive conference to determine the countermeasure policy, the total time between the transmission time T ₂ of the decision-making matters to the failure site 10, at the latest necessary component failure Time T ₁ required to arrive at site 10
(Time T ₂ + time T ₃ = time T ₁ ). In the support unit 20, the factory 30, and the failure occurrence site 10, the failure information, the report of the arranged parts, etc., and the command from the support unit 20 are transmitted and received by the mobile phone and the PHS with the communication line in the communication mode.

At this time, a plurality of conference members P ₁ , P ₂ , P ₃ , P _4, ... Pn of the support conference in the support section 20 connect the call assisting device 100 to the portable telephone and the PHS to participate.
The call assistance device 100 worn by each participant P will be described with reference to FIG. Call assistance device 100 is a mobile phone, PHS
Plug 110, an earphone 120, and a microphone 130 for contacting the earphone jack. And
Circuit 1 of microphone 130 having electroacoustic conversion circuit
The switch mechanism 150 is provided in the middle of the step 35. The switch mechanism 150 cuts off (turns off) transmission of electricity converted into sound input to the microphone 130. For example, by moving an operation button provided on the call assistance device 100,
Sound transmission (OFF) or sound transmission (O
N). A muting mechanism 170 is provided in the OFF circuit of the switch 150, and the microphone 13
The cutting sound (noise) generated when the 0 switch 150 is cut off is attenuated to zero or a low level.

[0008] The circuit 125 of the earphone 120 is always connected to the plug 110, and while the plug 110 is connected to the call line, the call can be monitored at all times. As described above, the conference member P can participate in the following two types of conferences. First communication method: A plug 110 is connected to an earphone jack of a mobile phone or a PHS which is in a communication mode between the trouble occurrence site 10 and the support unit 20 with the communication auxiliary device 100 mounted thereon. Make the call available. This member can speak and listen to the other party. Second call method ... The switch 150 of the microphone 130 of the attached call assist device 100 is turned off, so that reception from the earphone 120 is possible but sound cannot be transmitted. This member monitors only the other party's opinion.

Next, a description will be given of a communication system of a failure support conference by a communication system using such a communication auxiliary device 100 with reference to FIG. Members P of a plurality of obstacle support conferences are participating in the support unit 20 while wearing the call assistance device 100. Here, the conductor of the support unit 20 and the failure site 10
Maintenance personnel are able to make two-way calls using mobile phones or PHS. Speaker of the meeting at the support unit 20,
For example, if a speaker P _1, calls aid speaker P ₁ 1
00 turns on the switch 150 of the microphone 130 to adopt the first call mode. The members P ₂ , P ₃ , P _4, ... Pn who are attending other conferences turn off the switch 150 of the microphone 130 of the call assisting device 100 and select the monitor (second call method).

According to the method of this meeting, opinions are exchanged between the maintenance staff of the failure site 10, the commander of the support unit 20, and the speaker P ₁ of the support unit 20. Then, the utterance of the first speaker P ₁ of the support unit 20 ends, and the utterer
When it becomes speaker P _2, the microphone 130 of the first speaker P ₁ call auxiliary device 100 selects a monitor (second call type) as OFF, calling aid of a second speaker P ₂ The microphone 130 of the device 100 is turned on to adopt the first communication method and speak. At this stage, failure site 1
0, opinions are transmitted and received between the conductor of the support unit 20 and the second speaker P ₂ of the support unit 20.

As described above, in the case of a conference in which a plurality of locations are connected via the communication means, in a conference in which a large number of people participate by the communication method of the present invention, only the speaker can be heard by the participants. There is no scandal in which the speech (voice) of each participant overlaps with the voice of the speaker, making it difficult to hear, shortening the meeting time, and promptly taking measures and making decisions in emergency meetings such as when a failure occurs. Can be achieved.

[0012]

According to the conference call system of the present invention, the conference can be smoothly performed, the conference time can be shortened, and the policy and decision-making can be made promptly in the conference.

[Brief description of the drawings]

FIG. 1 is a schematic diagram of a conference.

FIG. 2 is a schematic diagram of a flow of failure support.

FIG. 3 is a basic circuit diagram of the call assist device.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Failure site 20 Supporting part 30 Factory 100 Call auxiliary device 110 Plug 120 Earphone 130 Microphone 150 Switch 170 Muting device

 ──────────────────────────────────────────────────続 き Continuing from the front page (72) Inventor Shigekyo Maejima 504-2 Shinanomachi, Totsuka-ku, Yokohama-shi, Kanagawa Prefecture Within Hitachi Electronics Service Co., Ltd. (72) Inventor Reiwa Yamagishi 504 Shinanocho, Totsuka-ku, Yokohama-shi, Kanagawa Prefecture 2 Hitachi Electronics Service Co., Ltd. (72) Inventor Mutsuji Takesada 504-2 Shinanomachi, Totsuka-ku, Yokohama-shi, Kanagawa Prefecture Hitachi Electronics Service Co., Ltd. (72) Mina Imai 504-2 Shinanocho, Totsuka-ku, Yokohama-shi, Hitachi Hitachi Electronic Service Co., Ltd. F-term (reference) 5K015 AB00 JA01 JA11

Claims (2)

[Claims] 1. A conference in which a plurality of sites such as a failure site, a support unit, and a factory are connected via a communication line, wherein each of the communication lines is in a call mode, and a conference participant is in a call mode communication line. The first participant has a first communication method in which a two-way call is performed via a communication system, and a second communication method in which a conference participant executes a transmission restriction to make a one-way call only for reception. A conference call method in which conference participants select the second call method. 2. The conference communication system according to claim 1, wherein the selection between the first communication system and the second communication system is performed by a switching unit.