JP2000295353A - Autonomously cooperative distributed processing type management information system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an autonomously cooperative distributed processing type management information system which is provided with a network among plural MISs with one another, performs a cooperation operation among the MISs with one another and can unite plural nodes MISs connected by the network into one as a whole. SOLUTION: This autonomous distributed processing type management information system 60 composed by using a telephone exchange system (ACD system) 10 having an ACD function and a well-known management information system composed of an external computer system that bears the execution and management of the current state display function, statistical function and configuration change function of the system 10 or an autonomous processing type management information system(MIS) plurally, is provided with a network link 61 of a fast communication path for performing loosely coupling among plural MISs with one another. Thus, respective MISs in the network are in equivalent situations and equivalently positioned, a cooperative operation is performed among the MISs with one another, and the MISs being plural nodes connected by the link 61 are united into one as a whole.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a private branch exchange having an automatic incoming call distribution function, an external computer unit, and a telephone exchange system comprising this network.

[0002]

2. Description of the Related Art Conventionally, a management information system of a private branch exchange system includes, for example, a management information system (MIS) of JP-A-3-145892 "Management Information System" and
-68105 "Automatic system for automatically setting the number of members in an automatic call distribution group"
There is an autonomous processing type management information system that operates as a system closed to one node, such as a management information device (MIS) of 0-51549 “Work in a home ACD proxy network with joint control”. By installing a plurality of these autonomous processing type management information systems, an autonomous distributed processing type management information system can be configured. In this case, since the plurality of autonomous management information systems are completely independent,
Each autonomous processing type management information system needs to perform individual management.

[0003]

Therefore, the conventional method cannot find any effect on the management function which is the original purpose of the management method, particularly, in this case, unified management of the entire network. In other words, in a network system configured by installing a plurality of ACD systems, the management information system of the related art cannot find any effect on the management function for the entire network. This is because the autonomous processing type management information system does not take a network-aware configuration. Even if a plurality of autonomous processing type management information systems are installed, the management function for the network node closed to one is not provided. Although effective, the autonomous management information systems are completely independent of each other, so that no effect can be found in the management function for the entire network.

[0004] Therefore, a configuration of a centralized processing type management information system or an autonomous centralized processing type management information system aiming at a management function for the entire network can be considered. That is, FIG. 4 is a block diagram of a conventional centralized processing type management information system and an ACD system when the number of nodes is 3 in the system configuration of FIG. FIG. 5 shows a conventional autonomous central processing type management information system when the number of nodes is 3 in the system configuration of FIG.
It is a block diagram of a CD system.

However, the centralized processing type management information system as shown in FIG. 4 requires a dedicated external computer to manage the entire network, and responds to requests for managing the status of the entire network at each node. Requires a plurality of computer devices and network devices to perform the operation, increases system resources such as memory files required by a dedicated external computer in proportion to the number of nodes, and requires a centralized process. If the type management information system fails, there is a problem that the management function of the entire network stops. Also, the autonomous centralized management information system as shown in FIG. 5 has the same problem as the former centralized management information system except that a dedicated external computer is not required to manage the entire network. is there. That is, in a network system configured by installing a plurality of ACD systems, there is a problem that the conventional technology as described above cannot find an effect on a management function for the entire network.

[0006] The present invention has been made in view of such circumstances, and a purpose thereof is to provide a network between a plurality of MISs in an autonomous distributed processing type management information system comprising an ACD system and a plurality of MISs. The object of the present invention is to provide an autonomous cooperative distributed processing type management information system in which MISs perform a cooperative operation among MISs and can collectively integrate the MISs of a plurality of nodes connected by a network.

[0007]

In order to achieve the above object, an autonomous cooperative distributed processing type management information system according to the present invention comprises:
Telephone exchange system with CD function (ACD system)
And a management information system or an autonomous processing type management information system (MIS) constituted by an external computer device responsible for execution and management of the present status display function, statistical function, and configuration change function of the ACD system. In the autonomous distributed processing type management information system, a high-speed communication path (network) for performing loose coupling between a plurality of MISs is provided.
It is characterized in that the MISs of a plurality of network terminal stations (nodes) connected by a network perform a cooperative action between the S and are integrated into one.

Further, the autonomous distributed processing type management information system according to the present invention is an autonomous distributed processing type management information system,
Current status display function storage means (101) for storing memory information for a current status display function carried by the IS as a file on a hard disk at predetermined intervals, and a current status display file for MIS of a plurality of nodes managed by NFS Current status display file calculation means (20) for calculating information
1) and operates so as to be able to perform the current state display function processing of the MIS of a plurality of nodes.

In addition, the autonomous cooperative distributed processing type management information system of the present invention provides a statistics management function storage means (102) for storing memory information for a statistics management function carried by an MIS as a file on a hard disk at predetermined intervals. ) And N
Statistical management file calculation means (202) for calculating file information for statistical management of the MIS of a plurality of nodes managed by the FS; and operating so as to perform the MIS statistical management function processing of the plurality of nodes. And

Further, the autonomous cooperative distributed processing type management information system of the present invention provides the configuration change function of the MIS by the AC of another node.
A configuration change file storage means (10) for storing the contents of a request to be made to the D system as configuration change file information corresponding to the MIS of the corresponding node managed by NFS.
3), a configuration change request transmission / reception means (301) for notifying that the MIS of the corresponding node has a configuration change request and receiving the same, and when notified of a configuration change request from the MIS of another node. A configuration change request analysis unit (303) that refers to and analyzes the configuration change file information of the own node managed by NFS, and outputs the result of the configuration change to the configuration change of the own node managed by NFS. Configuration change result storage means (304) for storing in the file information;
A configuration change completion transmitting / receiving means (302) for notifying the MIS of the configuration change requesting node of the completion of the configuration change and receiving the notification, and providing AC between the plurality of nodes.
D is configured to operate so as to perform the configuration change function processing.

Further, the autonomous cooperative distributed processing type management information system of the present invention is configured to perform a management function of a plurality of nodes, and a system resource including at least a memory and a file required by the MIS of each node is provided. , Corresponding to one node. Further, even when the MIS of any node in the network fails, the effect of the autonomous cooperative distributed processing type management information method can be realized between the operating nodes. Furthermore, the MIS of each node in the network is in an equivalent position and position,
It is characterized in that it does not require MIS of another node or control from others.

[0012]

Next, embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram of a known management information system or an autonomous processing type management information system and an ACD system. FIG. 2 is a block diagram of the conventional autonomous distributed processing type management information system and the ACD system when the number of nodes is 3 in the system of FIG. further,
FIG. 3 is a block diagram of the autonomous cooperative distributed processing type management information system and the ACD system of the present invention when the number of nodes is 3 in the system of FIG.

FIG. 1 shows a telephone exchange system (hereinafter, referred to as an ACD system) 10 having an ACD function.
A well-known management information system or an autonomous processing type management information system (hereinafter, referred to as MIS) 20 configured by an external computer device that performs and manages the current status display function, the statistical function, and the configuration change function of the ACD system 10; FIG. 2 shows an autonomous distributed processing type management information system when the number of nodes formed by using three sets of the system shown in FIG. 1 is 3 (41, 42, 43).

FIG. 3 shows a network link 61 provided with a high-speed communication path (hereinafter, referred to as a network) for performing loose coupling between a plurality of MISs so that the MISs can cooperate with each other. This is an autonomous cooperative distributed processing type management information system 60 of the present invention in which the MISs of a plurality of network terminal stations (hereinafter, referred to as nodes) connected by a network are integrated into one.

Referring to FIGS. 1 and 3, the autonomous cooperative distributed processing type management information system 60 of the present invention shown in FIG. 3 is constituted by a computer having a network interface circuit (NIC) 23 which operates under program control. MIS server (main device of management information system) 21, MIS client (terminal device of management information system) 22 of a computer operated by program control,
It comprises an area network (LAN) 30, a network routing device (router) 31, and a network link 61 of an autonomous cooperative distributed processing type management information system.

The autonomous cooperative distributed processing type management information system 60 includes a current status display function storage means 101 for storing memory information for a current status display function as a file on a hard disk at predetermined intervals, and a statistical management function. Statistics management function storage means 102 for storing memory information for functions as a file on a hard disk at predetermined intervals, and request contents for performing a configuration change function to an ACD system of another node are managed by NFS. A configuration change file storage unit 103 for storing as configuration change file information corresponding to the MIS of the corresponding node;
Current status display file calculation means 201 for calculating current status display file information related to MIS of a plurality of nodes managed by FS, and MIS of multiple nodes managed by NFS
Management file operation means 202 for calculating file information for statistical management, a configuration change request sending / receiving means 301 for notifying that there is a configuration change request, and receiving notification thereof, and notifying that the configuration change has been completed. And a configuration change completion transmitting / receiving means 302 for receiving the same, a configuration change request analyzing means 303 for referring to and analyzing the file information for the configuration change, and a configuration change result storage means for storing the file information for the configuration change 304.

That is, the autonomous cooperative distributed processing type management information system 60 is a current status display function storage means 101 for storing memory information for a current status display function as a file on a hard disk at predetermined intervals, and a statistics management function. Means 102 for storing the file information in the hard disk memory at predetermined intervals, and requesting the ACD system of another node to perform the configuration change function of the corresponding node managed by the NFS. Configuration change file storage means 103 for storing as configuration change file information corresponding to MIS, current status display file arithmetic means 20 for arithmetically processing current status display file information relating to MIS of a plurality of nodes managed by NFS
1. Statistical management file calculation means 202 for calculating and processing statistical management file information on MIS of a plurality of nodes managed by NFS, notifying that there is a configuration change request,
A configuration change request sending / receiving means 301 for receiving the change, a configuration change completion send / receive means 302 for notifying that the configuration change has been completed, and receiving the change; a configuration change request analysis for referring to and analyzing the file information for the configuration change Means 30
3. It includes a configuration change result storage unit 304 for storing the configuration change file information, and these units operate as follows.

Means 101 is a memory information storing the current state of the resources (operator, queue, trunk, reception desk group, trunk group, etc.) of the ACD system managed by the autonomous cooperative distributed processing type management information system. Is stored as a file on a hard disk at predetermined intervals. The means 102 stores the memory information storing the statistical information on the resources of the ACD system managed by the autonomous cooperative distributed processing type management information system,
The data is stored as a file on the hard disk at predetermined intervals. Means 103 is a configuration information file which is used by the autonomous cooperative distributed processing type management information system to perform a configuration change function for an ACD system of another node, and to store a temporary memory request content corresponding to the MIS of the corresponding node managed by NFS. Is stored.

The means 201 performs arithmetic processing on file information for displaying the current state of the MIS of a plurality of nodes managed by the NFS, and displays the current state of all the nodes. The means 202 performs arithmetic processing on statistical management file information relating to MIS of a plurality of nodes managed by NFS, and outputs a statistical report regarding all nodes. Means 30
1 notifies that there is a configuration change request as signal information and receives this signal. The means 302 notifies the completion of the configuration change as signal information and receives this signal. The means 303 refers to and analyzes the file information for changing the configuration of the own node. Means 304
Stores the configuration change result in the configuration change file information of its own node.

Next, the overall operation of this embodiment will be described in detail. First, in the initialization processing of the autonomous cooperative distributed processing type management information system 60, a directory of another node corresponding to a link directory of another node provided in advance in the hard disk of the MIS server (main device of the management information system) 21 is stored. A network mount can be performed by NFS of a known technology, and all nodes in the network except the own node can be placed under the control of NFS.
Note that this operation is executed in all nodes in the network, so that a network link 61 of the autonomous cooperative distributed processing type management information system is configured. FIG. 7 is a conceptual diagram showing a network file link between network nodes when the number of nodes is three.
The IS can access the file information of another node by following a link directory for another node provided in the hard disk.

On the other hand, the ACD system 10 performs various processes for efficiently processing a voice call, thereby connecting a vacant operator to a voice call. At this time, A
The CD system 10 notifies the management information system 20 of the voice call and the state transition of the operator as event information by known means. The management information system 20 analyzes the event information by a known means, and updates the status memory of the current status display and the status memory of the statistical management corresponding to the resources of the ACD system 10 as needed. In FIG.
This is illustrated in the conceptual diagram showing the storage of information in the network file system at each node of the network.

The configuration change for the ACD system 10 is shown in the flowchart of FIG. 8 showing the configuration change operation of the own node for the ACD system and the flowchart of FIG. 9 showing the configuration change operation for the ACD system of the other node. Show. Such a configuration change is a known technique. That is, it receives a request notification signal from the MIS client (terminal device of the management information device) 22 and transmits a request notification signal to the ACD system. The ACD system 10 executes the received configuration change request, and transmits a result notification signal to the MIS server (main unit of management information system) 21 based on the result. The MIS server 21
Receiving the result notification signal from the D system 10
It operates by transmitting a result notification signal to the client 22.

Here, the autonomous cooperative distributed processing type management information system 60 uses means (101) for writing the contents of the status memory of the current status display to a corresponding area under NFS management at predetermined intervals. , The status memory of the current status display is stored as a file. That is, the flow chart of FIG. 10 for storing the current status display information in the network file system shows this state. The autonomous cooperative distributed processing type management information system 60 uses a means (102) for writing the contents of the above-mentioned statistical management state memory into a corresponding area under the NFS management at predetermined intervals, and performs the statistical management. The state memory is stored as a file. That is, the flowchart of FIG. 11 for storing the statistics management information in the network file system shows this state.

In this way, the status memory of the current status display for all nodes can be processed by referring to the file information of the corresponding area under NFS management.
This situation is shown in the flow chart of present status display in FIG. 12 (201). Similarly, the status memory of the statistics management for all nodes can be processed by referring to the file information of the corresponding area under the NFS management, which is shown in the flowchart of FIG. 13 for outputting a statistics report. (202).

When the real-time display of the current status is pursued, and when the minimum unit of the statistical management is reduced, it can be realized by shortening a predetermined interval set in advance. Furthermore, the autonomous cooperative distributed processing type management information system 60
NF requests the configuration change request from the MIS client 22 to the ACD system 10 of another node.
The means 103 for storing as configuration change file information corresponding to the MIS of the corresponding node managed in S stores the configuration change request as a file.

The MIS server 21 stores the MI of the corresponding node.
Since the S server 21 is provided with a means 301 for notifying that there is a configuration change request and receiving the same, when the MIS server 21 of another node notifies that there is a configuration change request, it is managed by NFS. Means 30 for referring to the file information for changing the configuration of the own node and analyzing it
3, the configuration change request to the ACD system 10 of the own node can be obtained, and the configuration change can be performed by a known means (FIG. 8).

A means 304 for storing the result of the configuration change in the configuration change file information of the own node managed by the NFS, and notifying the MIS of the configuration change requesting node of the completion of the configuration change, and Means 30 for receiving this
2, the MIS client 22 can be notified of the configuration change result, and the ACD
The configuration change function processing of the system 10 can be performed.

[0028]

Since the present invention is configured as described above, it has the following effects. That is, in the autonomous distributed processing type management information system configured using a plurality of ACD systems and MISs, since a network is provided between a plurality of MISs, a cooperative action is performed between the MISs, and The MIS of the node can be united as a whole. In addition, there is provided means for storing the memory information for the current status display function carried by the MIS as a file on the hard disk at predetermined intervals, and file information for the current status display relating to the MIS of a plurality of nodes managed by the NFS. Is provided, so that MI of multiple nodes
It is also possible to perform the current state display function processing of S.

Further, there is provided means for storing memory information for a statistical management function carried by the MIS as a file on a hard disk at predetermined intervals, and the NFS
Means for calculating file information for statistical management related to MIS of a plurality of nodes managed by the above. Therefore, the MIS statistical management function processing of a plurality of nodes can be performed.

Further, the request contents for performing the configuration change function carried out by the MIS to the ACD system of another node are described as N.
Means for storing as configuration change file information corresponding to the MIS of the corresponding node managed by the FS; means for notifying that there is a configuration change request to the MIS of the corresponding node; When the MIS notifies that there is a configuration change request, it refers to the file information for the configuration change of the own node managed by the NFS, analyzes the file information, and manages the result of the configuration change by the NFS. A means for storing the configuration change file information of its own node and a means for notifying the MIS of the configuration change requesting node that the configuration change has been completed and receiving the same are provided. A configuration change function processing of the ACD can be performed in between.

Further, since a file managed by the NFS (a link file other than the own node) is used, the system resources such as memory and files required by the MIS of each node are set to the minimum level corresponding to one node. It can also be realized with resources. Further, since the MIS of each node in the network is on an equal position and positioned and does not require control of the MIS of other nodes or other components, when the MIS of one node in the network fails, Can also be united between the operating nodes.

[Brief description of the drawings]

FIG. 1 is a block diagram of a known management information system or an autonomous processing type management information system and an ACD system.

FIG. 2 is a block diagram of a conventional autonomous distributed processing type management information system and an ACD system when the number of nodes is 3 in the system configuration of FIG. 1;

3 is a block diagram of an autonomous cooperative distributed processing type management information system and an ACD system of the present invention when the number of nodes is 3 in the system configuration of FIG. 1;

4 is a block diagram of a conventional centralized processing type management information system and an ACD system when the number of nodes is 3 in the system configuration of FIG. 1;

FIG. 5 is a block diagram of a conventional autonomous central processing type management information system and an ACD system when the number of nodes is 3 in the system configuration of FIG. 1;

FIG. 6 is a conceptual diagram showing information storage in a network file system in each node of the network.

FIG. 7 is a conceptual diagram showing a network file link between network nodes having three nodes.

FIG. 8 is a flowchart showing a configuration change operation of the own node for the ACD system.

FIG. 9 is a flowchart showing a configuration change operation for an ACD system of another node.

FIG. 10 is a flowchart for storing current status display information in a network file system.

FIG. 11 is a flowchart of storing statistical management information in a network file system.

FIG. 12 is a flowchart showing a current status display.

FIG. 13 is a flowchart for outputting a statistical report.

[Explanation of symbols]

Reference Signs List 10 ACD system 11 Trunk circuit for voice communication 12 Telephone for ACD reception 13 Network interface circuit (NIC) 20 Management information system or autonomous processing management information system 21 MIS server (main unit of management information system) 22 MIS client ( Terminal device of management information system 23 Network interface circuit (NIC) 30 Local area network (LAN) 31 Network routing device (router) 41 ACD system of node 1 and management information system 42 ACD system of node 2 and management Information system 43 Node 3 ACD system and management information system 51 Network link for voice communication 60 Autonomous cooperative distributed processing management information system 61 Autonomous cooperative distributed processing management information network link 70 Medium processing type management information method 71 Network link of centralized processing type management information method 80 Autonomous centralized processing type management information method 101 Current state where memory information for the current state display function is stored as a file on a hard disk at predetermined intervals. Display function storage means 102 Statistical management function storage means for storing memory information for the statistical management function as a file on the hard disk at predetermined intervals at a predetermined interval 103 Request contents for performing a configuration change function to the ACD system of another node Configuration change file storage means for storing as configuration change file information corresponding to the MIS of the corresponding node managed by NFS 201 Current status display for arithmetically processing file information for present status relating to MIS of a plurality of nodes managed by NFS File calculation means 202 managed by NFS Statistical management file calculation means 301 for calculating file information for statistical management related to MIS of a plurality of nodes which has been notified that there is a configuration change request, and which receives configuration change request transmission / reception means 302 which notifies that the configuration change has been completed. Configuration change completion transmission / reception means 303 for receiving and receiving the configuration change request analysis means 304 for referring to and analyzing the configuration change file information of the own node 304 Store the configuration change result in the configuration change file information of the own node For storing configuration change results

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Claims (7)

[Claims] 1. A management information system or autonomous system comprising a telephone exchange system (ACD system) having an ACD function and an external computer device for executing and managing a current status display function, a statistical function, and a configuration change function of the ACD system. An autonomous distributed processing type management information system comprising a plurality of processing type management information systems (MIS), comprising a high-speed communication path (network) for performing loose coupling between the plurality of MISs; An autonomous cooperative distributed processing type management information system, wherein cooperative actions are performed between each other, and the MISs of a plurality of network terminal stations (nodes) connected by the network are united as a whole. . 2. A current status display function storage means for storing memory information for a current status display function carried by the MIS at predetermined intervals as a file in an external storage device, and a network file system (NFS). And a current status display file calculating means for calculating and processing current status display file information relating to the MIS of the plurality of nodes managed by the plurality of nodes. The file stored in the current status display function storing means is managed by the NFS. The present status display file calculation means is configured to perform a calculation process of network file information from a MIS of another node connected to the network, and to perform a current status display function process of the MIS of a plurality of nodes. 2. The management information system according to claim 1, wherein: 3. A statistics management function storage means for storing memory information for a statistics management function carried by the MIS as a file on a hard disk at predetermined intervals, and managed by a network file system (NFS). Statistics management file calculation means for calculating and processing file information for statistics management relating to MIS of a plurality of nodes, wherein the file stored in the statistics management function storage means is managed by the NFS, whereby the statistics management is performed. The file calculation means is configured to perform calculation processing of network file information from MIS of another node connected to the network, and to perform statistical management function processing of the MIS of a plurality of nodes. 1. The autonomous cooperative distributed processing type management information system according to 1. 4. A request for performing a configuration change function carried by the MIS to an ACD system of another node,
Configuration change file storage means for storing as configuration change file information corresponding to the MIS of the corresponding node managed by the FS, and a configuration change for notifying that the MIS of the corresponding node has a configuration change request and receiving the request Request sending / receiving means, and when notified of a configuration change request from the MIS of another node, refers to file information for configuration change of the own node managed by the NFS and analyzes the configuration change request. Analysis means; configuration change means for performing a configuration change on the ACD system of the own node according to a known procedure; configuration for storing a result of the configuration change in file information for configuration change of the own node managed by the NFS A configuration change that notifies the change result storage means and the MIS of the configuration change requesting node that the configuration change has been completed, and receives the notification. And a completion transmission and reception means, among each other multiple nodes, the ACD autonomous cooperative distributed processing type control information system according to claim 1, wherein the configuration changing function process of the system is characterized in that it is configured to allow. 5. The system is configured to perform a management function of a plurality of nodes, and a system resource including at least a memory and a file required by the MIS of each node corresponds to one node. Any one of claims 1 to 4
The autonomous cooperative distributed processing type management information method described in the section. 6. The M of any node in the network
The autonomous cooperative distributed processing type management according to any one of claims 1 to 5, wherein even if the IS fails, the effect of the autonomous cooperative distributed processing type management information system can be realized between the operating nodes. Information method. 7. The MIS of each node in the network
The autonomous cooperative distributed processing type management information system according to any one of claims 1 to 6, wherein the management information system is in an equivalent position and does not require MIS of another node or control from others.