JP2000115376A - Calling system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To obtain a calling system that rationally and easily conducts a calling job on the occurrence of an event which requires an emergency calling of personnels, such as an earthquake. SOLUTION: The system is provided with an input processing means 15 that specifies calling execution items according to input information entered attended with occurrence of an event requiring calling of necessary personnel, with a calling sequence execution processing means 16 that conducts calling processing to called necessary personnel according to a prescribed sequence based on the execution items specified by the input processing means and confirms the state of the called necessary personnel according to replies from the called necessary personnel that receive the calling processing, and with an output means that outputs the state of the called necessary personnel confirmed by the calling sequence execution processing means 16.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an emergency call system.

[0002]

2. Description of the Related Art Conventionally, when an emergency itself such as an earthquake or fire occurs, for example, when an emergency occurs in a factory or the like, a pager held by each factory worker who needs to be dispatched urgently is required. At the same time, a specific command signal was issued, and the factory worker who received the command notified the factory by telephone or other means whether emergency dispatch was possible. In this case, since there are many staff members who need to request an emergency dispatch, the factory side recorded the telephone contact details in analog form and confirmed the availability of personnel based on this recording. By the way, in the above-mentioned emergency situation, for example, in the case of a city gas production plant, on the factory side, for example, the shift length on duty issues a system according to the situation, inspecting the site and ensuring safety. It is necessary to take necessary measures such as disposal promptly. In this case, the emergency call operation described above is performed. Furthermore, besides calling of worker,
It is necessary to quickly and surely carry out various tasks such as the task of communicating the situation to the central command and the local area, and the judgment and instruction regarding the installation of equipment and gas transmission, and in the event of an emergency, the shift length needs to perform enormous tasks. There is.

[0003]

However, in the case of calling through a conventional pager, it is necessary to confirm the state of securing personnel by using audio information recorded in analog form. Too much. In addition, in an emergency, the incidental operations as described above increase drastically. Therefore, it is required to construct a system that can support the operations of the shift length as efficiently and simply as possible. SUMMARY OF THE INVENTION An object of the present invention is to provide a call system that can perform a call operation rationally and easily when an event requiring an emergency call such as an earthquake occurs.

[0004]

According to a first aspect of the present invention, there is provided a paging system for inputting an input when an event requiring a call of a person occurs. Input processing means for specifying a call execution item in accordance with the input information to be executed, and performing call processing for a call person according to a predetermined sequence in accordance with the execution item specified by the input processing means, and receiving the call processing. A call sequence execution processing means for confirming the status of the call staff in accordance with a response from the call staff, and an output means for outputting the status of the call staff confirmed by the call sequence execution processing means. This system has input processing means as main components (means),
It comprises a call sequence execution processing means and an output means. Hereinafter, the operation of each means will be described. The input processing unit specifies a call execution item based on input information input in association with an event requiring a call. For example, as such a call execution item,
Calling factors, calling types, etc. are itemized, and in the event of an earthquake, etc., an input operation for calling work due to this earthquake is performed,
The input processing means specifies that the calling factor is earthquake and that the calling type is everyone including shift non-shift. In order to perform this processing, factors as shown in FIG. 3 are registered as calling factors, and
Similarly, the types as shown in FIG. 3 are registered as the call types, and are programmed so that these call execution items can be specified according to the input information. The call sequence execution processing means performs call processing for the call personnel according to a predetermined sequence according to the execution item specified by the input processing means, and, according to a response from the call personnel who has received the call processing, Check the situation. That is, for example, if the earthquake is a call as in the previous example, the call process is executed for each call staff specified by the call type, indicating that the call is being made by the earthquake, In accordance with the response from the personnel who has received the calling process, the status (for example, the status of whether or not the employee can go to work) is confirmed for each target personnel. That is, on the system side, the situation according to the calling of each calling individual is grasped and stored. Then, the output means provided in the system outputs the status of each call staff confirmed by the call sequence execution processing means. Therefore, when an event that requires a call operation occurs, the user of the system (for example, shift length) automatically inputs the input information corresponding to the event into the system, thereby automatically calling the call target personnel. However, the situation such as how to respond to the call can be confirmed by the output information from the output means.

In the above-mentioned system, when the calling sequence is executed by the calling sequence execution processing means, a plurality of call contacts stored in advance for each of the calling members are provided. It is preferable to include a call contact sequential processing means for sequentially executing a call processing. Generally, a caller has multiple call contacts. For example, for a worker at a gas manufacturing plant, the multiple calling contacts would be the company's home phone number, home phone number,
Further, it is a pager number or the like possessed by each person. In such a case, a plurality of call contacts are registered in advance for each individual, and when a call operation is performed, the call operation is sequentially performed in accordance with the registration order, so that the call operation can be performed reliably and easily. , Can be called.

In the above-described system, the output means displays the execution status of the call sequence by the call sequence execution processing means for each call staff. It is preferable that the display means is configured so that the status of the call personnel confirmed by the call sequence execution processing means is displayed by the display means with respect to the status confirmed call personnel who has completed the call sequence. . That is, in this configuration, for example, a display unit such as a liquid crystal display is employed as the output unit, and the execution status of the call is displayed for each caller. Here, the execution status of the calling sequence means whether each individual is "calling not yet", "calling", or "call completion". Is displayed. For example, by changing the display color of each individual's name, the above-mentioned execution status is displayed, and the operator can grasp such an execution status. Furthermore, regarding the personnel who have completed the call, for example,
The confirmation of “no” or the like, and the status of the confirmed calling personnel are displayed. By doing in this way, it is possible to grasp the behavior status of the personnel corresponding to the call.

In the above-described system, the information to be transmitted to the caller is transmitted as voice information as a call processing item by the call sequence execution processing means. It is preferable that a voice form call processing item is provided, and the content of the voice information is changeable by the input processing means. It is practical for such a calling operation to call in the form of voice information such as a telephone, and it is in accordance with the substance.
Therefore, as an item of the call process, a voice-type call process item for performing this by voice is provided. And
By making the contents of the voice information freely changeable on the input processing means side, a call can be favorably made according to the intention of the system user.

Further, in the above-described system, as described in claim 5, when the call sequence execution processing means calls the call staff, the call to the reception-only device held by the call staff is performed. The call sequence execution processing means receives the reply from the call staff who received the call via the reception-only device, and the call sequence execution processing means may be provided with an identity verification means for verifying the identity of the call staff. preferable. In such a call, the target is
For example, there is a pager (an example of a reception-only device) owned by each individual. When a call is made through such a route, the communication of the call to the calling person is transmitted via a reception-only device. The reply is transmitted to a specific reply telephone number via a public telephone or the like. In such a case,
It becomes necessary for the calling sequence execution processing means to specify from which calling person the reply via this line is. Therefore, by providing a processing unit (sequence unit) for performing identity verification on this means side, it is possible to properly associate a response with a responder and prevent intrusion of erroneous information.

In the above description, the present application has been described as a system, but in actuality, the present application is provided in the form of a computer-readable storage medium. In this case, the basic configuration corresponding to claim 1 is as described in claim 6. That is, input processing means for specifying a call execution item in accordance with input information input in response to occurrence of an event requiring a call of a personnel, and call personnel in accordance with a predetermined sequence in accordance with the execution item specified by the input processing means. And a call sequence execution processing means for confirming the status of the call staff according to a response from the call staff who has received the call processing, and the call sequence execution processing means confirming the call sequence execution processing means. The configuration is provided with output means for outputting the status of the caller.

Further, even in a storage medium having the functions according to claims 2 to 5, the storage medium is constituted by changing the "calling system" to "storage medium" in the description.

[0011]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 shows the configuration of the hardware side of the calling system of the present application. As shown in FIG. 1, the calling system includes a personal computer 3 having a microphone 1 and a speaker 2, a voice response device 4 connected to an input / output terminal of the personal computer 3,
The voice response device 4 is provided with a dial pulse converter 5, a line switch 6, and the like provided in association with each line. Further, each line of the line switch 6 is
It is connected to a public network 7. In the public network 7, there are provided five telephone lines 8a which form a basic function of the paging system referred to in the present application, a pager response line 8b for receiving a response in response to a pager call, and one-touch. It has one one-touch telephone line 8c, which is mainly used for dialing, which is used for the dial function. Here, the five calling telephone lines 8a and the pager response lines 8b
This line is used for the call function. On the other hand, the one-touch telephone line 8c is a line that is to be performed in an emergency, for example, for contacting related organizations, in addition to the above-described calling operation for the calling staff. 4 is equipped with a normal telephone 9 and a voice recorder 10 on this line 8c so that it is possible to make contact with related organizations. It is configured to remain as a record in the recorder 10.

FIG. 2 is a block diagram showing the functions of the processing software stored in the personal computer 3 described above. The main parts in the block are a processing function block 11a (which comprises a calling function unit 12 and a one-touch dial function unit 13) in which means for executing a processing function are stored, and a processing function block 11a. Execution means (program)
And a storage unit 11b that stores registration information necessary for the execution.

First, registration information stored in the storage section 11b will be described. As the registration information, the call cause and the call type are registered as the call execution items described above. FIG. 3 shows the contents of these registration items. Furthermore, for each person in the group of personnel who was called in this call type, the call contact information (company contact telephone number, home contact telephone number, pager number) and the code of each person Number, title, affiliation, team name, etc. are registered. like this,
The contents registered for each person are shown in a display state on the display means 14 in FIG. Further, with regard to the one-touch dial function, a list of one-touch dials, which is a series of contact information, is registered for each call cause. An example of such registered contents for each event is shown in the display state of the display unit 14 in FIG. The information registered in the storage unit 11b is configured to be used in execution by the execution unit in a desired state.

Next, the calling function side of each functional means will be described first. The input processing means 15,
A call sequence execution processing means 16 and an output means 17 are provided. The input processing means 15 includes a voice information input processing means 18, and the call sequence execution processing means 16 includes a call contact sequential processing means 19 and a personal identification means 20. Further, the output unit 17 is basically a display unit 14 such as a liquid crystal display.

The input processing means 15 specifies a call execution item in accordance with input information which is input when an event requiring a call by a person occurs. That is, for example, when an earthquake occurs, the user of this system performs an input corresponding to the call factor and the call type shown in FIG. Therefore, on the system side, according to the input information, the input processing means identifies and recognizes that a call due to, for example, an earthquake is required, and that a call to the C system including a shift non-shift is required. Then, according to the information stored in the storage unit 11b, all of the calling personnel are listed up by the input processing unit 15, and a state in which the calling can be executed is set. The input processing means 15 is configured to hold data for performing a voice call operation such as “This is the Osaka Gas Himeji Works. It is an emergency call notification.” A configuration is employed in which the content of data to be held can be changed as necessary. In such a change operation, the microphone 1 and the speaker 2 described above are used. For this purpose, the system
As a call processing item by the call sequence execution processing means 16, there is provided a voice form call processing item for transmitting information to be transmitted to a calling person as voice information, and the content of the voice information is input to the input processing means 15. It is configured to be changeable.

The calling sequence execution processing means 16 comprises:
Performs processing after the above processing is completed,
As will be described later in detail in the operation section, an execution item specified by the input processing means 15 (specifically, for each of the callers) is executed for the caller according to a predetermined sequence. At the same time, the status of the caller is confirmed according to the response from the caller who has received the call processing. By performing such a sequence, it is confirmed whether or not the caller can, for example, come to work. Here, the call sequence execution processing means 16 includes a call contact sequential processing means for sequentially executing a call process for a plurality of call contacts stored in advance for each call staff when calling the call staff. 19 are provided. That is, by providing the call contact sequential processing means 19, a plurality of call contacts can be registered for each call staff, and a call operation can be performed on the plurality of call contacts in priority order. . Further, in the calling process performed by the calling sequence execution processing means 16 on the calling staff, a pager held by the calling staff (an example of a reception-only device)
, And the call sequence execution processing means 16 can receive a response from the caller who received the call via the pager. The line used in this case is the pager response line 8b described above. Then, in order to process the reply via this line,
An identification means 20 for identifying the caller is provided. Such identification is performed by inputting the ID number of the calling person as described later.

The output means 17 outputs at least the status of the calling personnel confirmed by the calling sequence execution processing means 16. Further, as will be described later, the display means 14 displays the execution status of the call sequence by the call sequence execution processing means 16 for each call staff, and the status-confirmed call staff who has completed the call sequence is described above. A configuration is employed in which the status of the call staff confirmed by the call sequence execution processing means 16 is displayed by the display means 14.

Further, the one-touch dial function unit 13
Displays a dial destination list corresponding to each event (each call factor) stored in the storage unit 11b as shown in FIG. 8, and is registered by a click operation on a line in the display state. A line is connected to the dial destination.

[0019]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The above is the basic structure of the calling system of the present invention. Hereinafter, the operation of the system will be described with reference to the display screen displayed on the display means 14 and the flowchart showing the flow of processing in the main means. go.

FIG. 3 shows a display screen when an execution item is selected when a call of the present invention is executed. On this screen, by selectively inputting the call cause and the call type, the input processing means 15 determines the direction of the system operation from the input information.

Next, processing for each individual will be described first. FIG. 4 shows a flow sequence relating to a telephone call response when executing the call of the present application. This operation is a sequence in the case where a call is identified by the call sequence execution processing means 16 by telephone only. As shown in the sequence, a response message is sent in the order of processing, and dial information (53 if it is possible to come to work, 58 if it is not possible to work) is received by the system side, and this information is transmitted to each system. Confirmed for each individual. This information is the status of the calling personnel referred to in the present application. Such a situation may be any information other than whether or not it is possible to go to work.

FIGS. 5 and 6 are integral drawings showing a flow sequence relating to a pager call response when the call of the present invention is executed. This behavior is
For the calling person identified by the calling sequence executing means 16, the transmitting side sends a pager and the receiving side sends a specific pager response line 8b. Therefore, transmission by pager,
When a reply is received via the pager response line 8b (the telephone for receiving a call in FIG. 5), a time lag naturally occurs, and identity confirmation is required at the time of response. This sequence includes an identification step SID as shown in the step interposed between the response messages 1 and 2. This identity confirmation is performed by the identity confirmation means 20 as described above.
Is responsible. The sequence shown in FIG. 6 is divided into the upper part and the lower part shown in FIG. 5, but is the same sequence. In this case as well, as shown in the sequence, a response message is sent in the order of processing, and dial information for specifying whether or not to go to work (53 if work is possible;
Is received by the system, and this information is confirmed for each individual. This information is the status of the calling personnel referred to in the present application. Such a situation may be any information other than whether or not it is possible to go to work.

The above is the processing flow for each caller. The case of sequentially executing such calls will be described based on the call history and the display screen called by the inventors shown in FIG. This screen is automatically formed in accordance with the specification of the call type based on the information registered in the storage unit 11b. As can be seen from the figure, this screen displays a call cause, a type, etc., a contact start time, a contact end time, and the number of persons to be contacted. In addition, in the lower column,
A list of calling personnel displays the name, contact information (calling contact information, contact type such as company house, home, Hokelbell, etc.), as well as the post, affiliation, team name, group name, etc. of each personnel. Now, calling sequence execution processing means 1
6 is executed and processed from the top to the bottom of the display screen in the order of each caller according to the display. For each staff member, the telephone of the company home contact displayed as the company home contact, the home contact telephone displayed as the home contact, and the pager held by each individual described as the pager are performed in this order. This ordering is performed by the call contact sequential processing means 19, and the telephone call goes through the sequence shown in FIG. Then, in the case where the contact is made in relation to the case where the contact is made and the case where the contact is not made, whether or not to go to work is displayed in a contact column. On the other hand, if no contact can be made, an absent display is displayed.
By the way, in the case of passing through a pager, the sequence shown in FIGS. 5 and 6 is performed, and there is a time lag between the transmission and the response. Communication to each caller will be completed if any of the contacts are reached, so no other contacts will be contacted, will be left blank on the display, and It will move on to the personnel located on the side. By the way, with respect to each of the personnel, the column of the unreported personnel is displayed in white, the column of the communicating staff is displayed in yellow, and the column of the personnel who has completed the communication is displayed in white. Therefore, it is possible to easily know which caller is currently calling the system. Further, the personnel who have made contact through the pager are displayed in light blue, so that it is possible to display that such a personnel is waiting for a response (reply).

The above is the schematic configuration of the calling system referred to in the present application. This system also has the one-touch dial function referred to in the present application. This one-touch dialing function is a function for displaying a list of contact information such as fire stations, city halls, police, labor standards bureaus, etc. that need to be contacted when an event that requires a call occurs. When this function is executed, a display screen as shown in FIG. 8 (displaying a list of main contacts) is displayed, and a telephone line is connected by clicking a contact row on the display screen. Have been. And when this function is working,
The one-touch telephone line 8c described above is used, and the content of the call on this line is stored in the voice recorder 10. As a result, the user of the system can make a complete communication by contacting various places according to the display screen in the execution state of the one-touch dial function, and can surely save the contents of the communication. It is configured.

Therefore, according to the present invention, it is possible to quickly and surely secure the required personnel by using the calling function, and to use the one-touch dial function to send information to various places that need to be contacted. You can be surely contacted. As described above, the system of the present application can significantly reduce the burden on the worker in an emergency or the like. More specifically,
The following effects are obtained as compared with the conventional emergency calling device. a. Quick response in the event of a disaster Since no special device is required for calling, the range of objects to be called can be expanded, and a system for on-site treatment can be quickly configured. b Shortening of ringing time Efficiently making a telephone call made it possible to reduce to 1/3. c. Shift shift operation efficiency
Created time to implement properly. d. Thorough communication We have established a system that allows quick and reliable communication by eliminating wrong contact numbers and omissions. The contact history was also recorded so that it could be used for later analysis. e. Accepting Responses from Pager Responders Responses from pager callers as well as telephone callers can be accepted, so that the number of people who can or cannot attend work can be accurately grasped. This made it possible to quickly configure the system and perform on-site treatment.

[Another Embodiment] Another embodiment of the present invention will be described below. (A) In the above embodiment, the event type, the call execution item, the call contact, the response type, the method of identity verification, and the like have been described with relatively specific examples. It goes without saying that it is not limited to the described example. (B) In the above example, the display device such as a liquid crystal display shows the display of the information obtained by the system. However, the status of the calling personnel held by the system is output in a character format, An output in an audio state or an arbitrary output state can be adopted. Means for performing such output are collectively referred to as output means. (C) In the above example, a system having both the calling function and the one-touch dial function of the present application is shown, but it is not always necessary to provide the latter function.

[Brief description of the drawings]

FIG. 1 is a diagram showing a hardware configuration of a call system of the present application.

FIG. 2 is a diagram showing a main software configuration of a calling system of the present application;

FIG. 3 is a diagram showing a selection screen for a call item;

FIG. 4 is a flowchart showing a flow of a telephone response in a calling state;

FIG. 5 is a flowchart showing the flow of a pager call response in a call state;

FIG. 6 is a flowchart showing the flow of a pager call response in a call state;

FIG. 7 is a diagram showing a call history (display state).

FIG. 8 shows a one-touch dial execution screen.

[Explanation of symbols]

 8a calling telephone line 8b pager response line 8c one-touch telephone line 11a processing mechanism block 11b storage means unit 12 calling function unit 13 one-touch dial function unit 14 display means 15 input processing means 16 call sequence execution processing means 17 output means 18 voice information processing means 19 Call contact sequential processing means 20 Identity verification means

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme court ゛ (Reference) H04M 11/04 (72) Inventor Tsugio Mukai 4-1-2 Hiranocho, Chuo-ku, Osaka-shi, Osaka Osaka F-term (reference) in Gas Co., Ltd. FF23 FF40 GG01 HH13 HH22 HH23 5K101 KK14 LL01 LL13 MM07 NN02 NN13 NN18 NN21 PP04 RR12 RR15 RR18 RR22 RR27

Claims (6)

[Claims] 1. An input processing means for specifying a call execution item in accordance with input information input in response to an occurrence of an event requiring a call by a person, and an execution item specified by the input processing means.
Call sequence execution processing means for performing a call process on the call staff according to a predetermined sequence, and confirming the status of the call staff according to a response from the call staff who has received the call process; A call system comprising an output unit for outputting the status of the call personnel confirmed by the above. 2. A call contact sequential processing means for sequentially executing a call process on a plurality of call contacts stored in advance for each call staff when the call sequence execution processing means calls the call staff. The calling system according to claim 1, further comprising: 3. The method according to claim 2, wherein the output means includes:
Along with the display means for displaying the execution status of the call sequence by the call sequence execution processing means, for the status confirmed call personnel who has completed the call sequence, the status of the call personnel confirmed by the call sequence execution processing means, 3. The call system according to claim 1, wherein the call is displayed by the display unit. 4. A call processing item for transmitting information to be transmitted to a calling person as voice information as a call processing item by the call sequence execution processing means, and the content of the voice information is input to the input unit. The calling system according to any one of claims 1 to 3, wherein the processing system is configured to be changeable. 5. A calling process for a calling member by the calling sequence execution processing means, wherein a call is made to a receiving-only device held by the calling member, and a call is received from the calling member received via the receiving-only device. The call system according to any one of claims 1 to 4, further comprising identification means for identifying the caller when the call sequence execution processing means receives the reply. 6. An input processing means for specifying a call execution item in accordance with input information input in response to an occurrence of an event requiring a call by a person, and an execution item specified by the input processing means.
A call sequence execution process means for performing a call process for the call staff according to a predetermined sequence, and confirming the status of the call staff according to a response from the call staff who has received the call process; and A computer-readable recording medium comprising output means for outputting the status of the caller confirmed by the means.