JP1636203S - Computer with function to identify the cause of failure of mobile terminals - Google Patents
Computer with function to identify the cause of failure of mobile terminalsInfo
- Publication number
- JP1636203S JP1636203S JP2018021443F JP2018021443F JP1636203S JP 1636203 S JP1636203 S JP 1636203S JP 2018021443 F JP2018021443 F JP 2018021443F JP 2018021443 F JP2018021443 F JP 2018021443F JP 1636203 S JP1636203 S JP 1636203S
- Authority
- JP
- Japan
- Prior art keywords
- failure
- cause
- display unit
- interview
- image
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Links
Abstract
本物品は、スマートフォン等の携帯端末機の故障原因を特定するために用いる、携帯端末機の故障原因特定機能付き電子計算機であり、表示部にタッチパネルを備えている。本物品は、携帯端末機の販売店等における顧客対応窓口等において、顧客が持参した故障した携帯端末機(以下、故障機)の故障原因を特定して、故障に対応するための措置等を顧客に提案する際に用いられる。本物品の表示部に表示される画像は、問診を開始するための画像(表示部拡大図に示す画像)、問診のための画像(変化した状態の表示部拡大図1、変化した状態の表示部拡大図2に示す画像)からなる。問診を開始するための画像は、「使用状態及び各部名称を示す参考表示部拡大図1」に示す開始ボタン部、故障原因表示部、提案内容表示部を備えている。開始ボタン部は故障原因を特定するための問診を開始させるためのボタンであり、故障原因表示部は、考え得る故障原因を表示するものである。そして、提案内容表示部は、故障に対応するための措置の候補及び必要な費用を表示するものである。使用に際しては使用者が、問診を開始するための画像において、開始ボタン部をタッチすることで、問診のための画像に切り替わり、故障原因を特定するための問診が開始される。この問診は複数回行われ、問診への回答は、「使用状態及び各部名称を示す参考表示部拡大図2」に示す問診回答入力部に入力していく。問診に回答していくと、「変化した状態の表示部拡大図2」に示すように、故障原因表示部において、該当しない故障原因が表示された表示部がグレーで表示され、特定された故障原因を表示する表示部が白色で表示される。This article is an electronic computer with a function for identifying the cause of failure of a mobile terminal used for identifying the cause of failure of a mobile terminal such as a smartphone, and has a touch panel on a display unit. For this product, at the customer service counter, etc. at the store of the mobile terminal, identify the cause of the failure of the failed mobile terminal (hereinafter referred to as the failed device) brought by the customer, and take measures to deal with the failure. Used when making proposals to customers. The images displayed on the display unit of this article are an image for starting an interview (an image shown in an enlarged view of the display unit), an image for an interview (enlarged view 1 of the display unit in a changed state, and a display in a changed state). Part It consists of an image (shown in FIG. 2). The image for starting the interview includes a start button unit, a failure cause display unit, and a proposal content display unit shown in "reference display unit enlarged view 1 showing the usage status and the name of each unit". The start button unit is a button for starting an inquiry for identifying the cause of failure, and the failure cause display unit displays a possible cause of failure. Then, the proposal content display unit displays candidates for measures to deal with the failure and necessary costs. At the time of use, when the user touches the start button portion in the image for starting the interview, the image is switched to the image for the interview, and the interview for identifying the cause of the failure is started. This interview is conducted a plurality of times, and the answer to the interview is input to the inquiry answer input unit shown in "reference display unit enlarged view 2 showing the usage status and the name of each part". When answering the interview, as shown in "Enlarged view 2 of the display part in the changed state", the display part displaying the cause of the failure that does not correspond is displayed in gray in the failure cause display part, and the specified failure is displayed. The display unit that displays the cause is displayed in white.
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP2018021443F JP1636203S (en) | 2018-10-01 | 2018-10-01 | Computer with function to identify the cause of failure of mobile terminals |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP2018021443F JP1636203S (en) | 2018-10-01 | 2018-10-01 | Computer with function to identify the cause of failure of mobile terminals |
Publications (1)
Publication Number | Publication Date |
---|---|
JP1636203S true JP1636203S (en) | 2019-07-16 |
Family
ID=82164565
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP2018021443F Active JP1636203S (en) | 2018-10-01 | 2018-10-01 | Computer with function to identify the cause of failure of mobile terminals |
Country Status (1)
Country | Link |
---|---|
JP (1) | JP1636203S (en) |
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2018
- 2018-10-01 JP JP2018021443F patent/JP1636203S/en active Active
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