IT201800020104A1 - CONTROLLED AMBIENT WITH AN ATTENDANT SYSTEM - Google Patents

Description

CONTROLLED ENVIRONMENT WHERE A SYSTEM OF

ASSISTANCE

The present invention relates to a controlled environment where an assistance system operates.

In particular, the present invention refers to a controlled environment, such as a reserved area, for example security gates, houses, hospitals, banks, laboratories, data centers, power plants, automatic baggage check-in, self check-in automatic, exit doors and pre-boarding doors at airports, etc., which are equipped with an assistant in charge of control as needed.

Currently, there are controlled environments that work automatically and come with instructions on how to operate. They do not require human intervention, since they are pre-programmed, unless a malfunction occurs.

However, these controlled environments usually have organs pre-programmed automatically to perform a series of sequential steps and are not capable of self-learning.

This makes it difficult for the aforementioned organs to answer some specific questions of a user, which are outside the programmed communication lines.

For example, in the case of controlled environments such as entrances with access control, they maintain a physical separation thus delimiting two areas, a private / protected area and a public / unsecured area. Therefore, only authorized users can access the private / secure area. In most cases, the information provided to users is words processed earlier that scroll across a screen, or pre-recorded audio that is activated as needed.

In some cases, entrances with access control are equipped with equipment to recognize biometric data connected to a person, for example facial recognition sensors, fingerprint detectors or other means that exploit biometric data in general, so that the system recognizes , via biometrics, the person authorized to access or the person who could be authorized, using a combination of biometric data and a valid credential for further identification. In other words, first, the system evaluates whether the person has presented a valid credential, then, by verifying the biometric data, it ensures that the person presenting the valid credential or badge is exactly the person authorized to carry this badge. to which it is assigned.

If an unauthorized person tries to evade the gate, the system is equipped with sensors, such as infrared photocells, radar, time-of-flight technologies (TOF) or vision-based technologies, capable of detecting / the unauthorized person (s) attempting to defraud the system, for example by following an authorized person through the gate (for example by standing near or over his shoulder) or by entering the protected area without authorization while the authorized person is exiting.

In this case, the gate emits an audible alarm and / or displays a visual representation on a screen or around the gate; in addition, it informs the security officers remotely with a signal and blocks the passage to stop the unauthorized person. However, the closing of the passage is programmed in such a way as to consider the safety of the unauthorized person, thus limiting the force of action of the closing leaves in order not to injure the suspect person. In any case, the system usually lacks user-friendly interaction with users or may even lack information for new users. The main task of the present invention is to provide a controlled environment where an assistance system acts to interact in a clear and intuitive way with the users.

The main purpose of the invention is to create a controlled environment where an assistance system acts, able to offer a solution to the drawbacks of the known art described above.

Another purpose of the invention is to create a controlled environment where an assistance system is able to track the movement of users within the detection area, where the passage handling devices are installed, and to provide for the intention of the user to enter the environment or simply to walk in the surrounding area.

A further purpose of the invention is to create a controlled environment where an assistance system acts, which is able to detect unauthorized users, even before the aforementioned users can pass through the gate, and therefore deny access.

Another further object of the invention is to create a controlled environment where an assistance system operates, which is able to communicate with the maintenance personnel for tasks such as maintenance or repair, cleaning the system or preparing necessary settings. .

A further purpose of the invention is to create a controlled environment where an assistance system operates, which is able to predict the age of users, categorize these users into groups and interact with them accordingly.

A further purpose of the invention is to create a controlled environment where an assistance system acts, which is able to warn users or the user categorized within the "children" group of any dangers in place.

A further purpose of the invention is to create a controlled environment where an assistance system operates, which is capable of categorizing users in terms of physical conditions and offering assistance accordingly, such as, for example, interacting with disabled users, such as people on wheelchair users or elderly people with limited range of motion or blind or deaf.

Further characteristics and advantages of the present invention will become clearer from the following detailed description of preferred but not exclusive embodiments of the controlled environment where an assistance system according to the attached claim 1 operates.

Advantageously, the controlled environment where at least one assistance system operates, which is the object of the present invention, comprises:

- a body (1) equipped with an actuation unit (2), an electronic circuit and a CPU, able to be operated from a first position to a second position and vice versa;

- an assistance system (3) having an electronic circuit with a CPU capable of detecting and labeling a user (U) within a detection area (4);

- wherein said actuation unit (2) is fixed to the body (1), so as to actuate the body (1);

- wherein said actuation unit (2) is in communication with the assistance system (3) in such a way that said actuation unit (2) is able to receive the command from the assistance system (3) by means of analogue or digital signals and / or through certain communication protocols;

- and in which the assistance system (3) is equipped with a neural network based on a deep learning and / or machine learning algorithm that allows the assistance system to be able to interact in real time with a user (U) all inside a critical area (5) of the detection area (4) to differentiate an authorized user (U) from an unauthorized user (UU).

Preferably, the body (1) and the assistance system (3) are equipped with electronic circuits and CPU and communicate with each other via digital communication protocols.

The detailed characteristics of the entrance gate controlled with an assistance system according to the present invention are cited in the corresponding dependent claims.

Further characteristics and advantages of the present invention derive mainly from the description of a preferred, but not exclusive, embodiment of a controlled access gate where an assistance system operates, according to the present invention, also illustrated in the accompanying drawings, in which:

- figure 1 shows a block diagram of the controlled environment where an assistance system operates;

- figure 2 shows a block diagram of the assistance system;

- figure 3 shows a block diagram of a body of the controlled environment where the assistance system operates;

- figure 4 shows a block diagram of another embodiment of the controlled environment where an assistance system operates.

It should be noted that everything known during the patenting process is intended as not claimed and subject to a disclaimer.

With reference to the figures, a controlled environment where an assistance system operates, installed in protected areas or private areas, includes:

- a body 1 equipped with a

- drive unit 2 adapted to be operated from a first position and / or from a first state to a second position and / or second state and vice versa;

- an assistance system 3 having an electronic circuit with a CPU which is configured to detect and tag a user U within a detection area 4.

The actuation unit 2 is fixed to the body 1 so as to actuate the body 1.

Preferably the drive unit 2 is electronically controlled.

Preferably the controlled environment also comprises an administrative unit 9, which is equipped with an electronic circuit with a CPU and which includes a data memory and a database.

The state can be a digital state shifted from a first position, preferably indicating "off", to a second position, preferably indicating "on", for different devices. Preferably, the devices can also be external devices. The state can be, for example, an emergency state that has different levels, for example safe, safer, or less safe, and depending on the behavior of user U, the state indicates the level of safety. The status is communicated and confirmed by means of an analog or digital communication or by means of a serial communication protocol between the system 3 and the control unit 2.

The administrative unit 9 contains the data of a master M (who, by way of example, is a person) and preferably of a plurality of masters M1, M2, M3 and their hierarchy / ranks / levels L1, L2, L3 within an organization, such as a hospital, home, bank, office, airport, etc. Each level or hierarchy L1, L2, L3 defines an authorization level assigned to the M1, M2, M3 masters.

The assistance system 3 is in communication with the administrative unit 9.

The actuation unit 2 is in communication with the assistance system 3. The actuation unit 2 is adapted to receive the command from the assistance system 3 to actuate the body 1 and, by way of example, is able to actuate opening or closing a door.

Preferably, the drive unit 2 communicates remotely with the assistance system 3, preferably by means of Wi-Fi technology, Bluetooth technology, IR technology, radar technology, etc.

Preferably, the drive unit 2 is connected to the assistance system 3 by means of electrical wires.

By controlled environment we mean a reserved area, for example a security area, a house, a hospital room, a hotel room, a bank, an airport, etc. By body we mean controlled objects and / or devices, preferably doors or gates of offices, homes, banks, airports, hospitals, security checkpoints, data centers, etc. and, preferably, drug delivery apparatus in hospitals.

In a first embodiment, the body 1 is preferably a door or gate and the drive unit 2 preferably comprises a locking unit.

Preferably, the unit or body 1 is equipped with a first sensor 1.1 adapted to detect the status of the locking unit, whether locked or unlocked.

Preferably, the unit or body 1 has a second sensor 1.2 adapted to detect the state of the unit 1, whether closed or open. It is understood that the open and closed positions are reached by means of a translational and / or rotational movement of a leaf of the body 1 (the door) to free or block the entrance.

Preferably, the body 1 can be controlled in opening and closing and vice versa by the user U.

Preferably, the cover or door 1 can be operated from the closed position to the open position and vice versa by means of actuation means.

Preferably, the body or door 1 is the entrance to a building such as houses, apartment buildings, hospitals, hotels, shops, supermarkets, etc.

In particular, a supermarket gate can be configured to allow authorized, registered and cataloged users U (included in a database) to enter a first controlled area (entrance), so that the information relating to said authorized users U is associated with another controlled area (exit) in which the payments of the purchased goods made by the identified U users are checked. User U is considered an authorized user U by the assistance system 3 if and only if said user U has actually made the payments for the purchased goods and therefore the assistance system 3 has let the user U leave the controlled area of the supermarket .

The user database U is also deleted later for privacy reasons, unless reckless acts of user U are detected and / or user U is entered into a database of suspicious persons to whom access is denied.

Preferably, the unit or body 1 is operated from a closed position to an open position by sliding, oscillating or rotating and can also be motorized.

When a user U is present in front of the unit 1, the assistance system 3 is able to detect the user U and tag the user U. This gives the operator system 3 the possibility to trace the movement of the user U all inside a detection area 4 of the assistance system 3.

When the user U gets closer to a critical area 5 of the detection area 4, the assistance system 3 evaluates this action as the intention to access the private and / or protected area.

The assistance system 3 interacts with the user U at the entrance, preferably engaging the user U in a question and answer conversation in order to evaluate the identity of the user U.

In particular, by way of example, the assistance system 3 is able to interact with the user U through an audio communication by means of relative loudspeakers; in practice, a speech synthesizer is able to express, through audio, said interaction, through the CPU of the system 3 which is equipped with artificial intelligence, and / or through a visual communication with displays, projectors, holograms, etc., which are operated by said CPU of system 3 equipped with artificial intelligence. In addition, a plurality of presence and motion sensors are capable of sending suitable signals to the CPU, as well as microphones and video cameras are capable of sending adequate audio and video signals relating to the position and movement of user U. Therefore, an authorized user U can be recognized by the assistance system 3 by performing a visual recognition and, through the speech synthesizer, by performing a voice recognition of said user U. The assistance system 3 is also capable of interacting with the user U in a manner friendly and also to respond to user U by reacting to user U's gestures and expressions in order to make the conversation smooth and welcoming to user U.

To find out who it is for, preferably the assistance system 3 communicates with the administration unit 9, in order to know which master M1, M2, M3 to contact with reference to user U in the controlled environment and / or regarding the needs of the user and / or the hierarchy / ranks L1, L2, L3 of the masters M1, M2, M3.

When the service system 3 confirms the authorized master M1, M2, M3 for user U, it automatically contacts the master M1, M2, M3.

The assistance system 3 is able to communicate with an interface 7 having an electronic circuit with a CPU, which is installed in the master M or, in the case of organizations such as offices, hospitals, banks, in the control room of the private area or protected organization, which allows system 3 to communicate with the authorized master M1, M2, M3.

Preferably, the interface 7 comprises means for providing wireless or wired remote audio / video communication, preferably by means of digital communication signals and preferably also the body 1, the assistance system 3, the interface 7 and the administration unit. 9 communicate with each other via digital communication protocols.

The interface 7 is preferably a device equipped with a CPU, a software application, a microphone, a video camera, a loudspeaker and a display device (projector, hologram, etc.) and in particular a smartphone which, via Wi-Fi connection Fi or via browser and using a Web APP, it is configured to access a given IP address in order to allow the master M and the assistance system 3 to communicate with each other and interact with the user U. Preferably, while interacting with user U, the assistance system 3 is able to interact privately with the authorized master M1, M2, M3 without allowing user U to know his communication with the authorized master M1, M2, M3. This interaction with the authorized master M1, M2, M3 can be performed to confirm the identity of the user U or to know if the authorized master M1, M2, M3 is willing to meet the user U or is not interested in meeting him. The assistance system 3 is able to communicate the interest of the master M to the user U without the user U knowing that the system 3 is doing it or that the master M is present.

In any case, after verifying the requirements of user U and of the master M, the assistance system 3 is able to communicate simultaneously and independently with each user U and with each master M; in particular, respective independent communications can be carried out between the assistance system 3 and a user U and between the assistance system 3 and a master M.

Preferably, the assistance system 3 communicates with the remote master M.

If user U is authorized, the assistance system 3 is able to remotely communicate with the locking unit of the gate / door drive unit 2 to unlock the body 1 (gate / door).

However, if user U is not authorized, the assistance system 3 communicates with the locking unit of the drive unit 2 to keep door 1 locked.

In the event that the door 1 is not operated, by means of actuation means, from a closed position to an open position and vice versa, the assistance system 3 is able to inform the user U to open the door when unlocked or close the door. door 1 when user U enters.

By master we mean the person who is legitimately in charge of interacting with the user U and / or with the needs and requirements of the user U.

For example, the assistance system 3 is able to communicate with the master M also through his mobile phone (interface 7) both vocally and via message.

The assistance system 3 can also direct an AU authorized user on how to reach a desired apartment / department / floor in the case of a condominium / hospital / office.

Assistance system 3, when connected to an elevator management system, can also communicate and display which elevator to take to reach the destination or based on the elevator management efficiency. The assistance system 3 can also, in general or specifically for the authorized user, inform the user about useful news or practical aspects, for example about the humidity and temperature conditions, during entry or exit. from the gate area or welcoming a guest, carrying out celebrations, events and advertising.

In the event that user U acts inappropriately in the controlled environment, such as trying to force door 1 to open or damage door 1, the assistance system 3 is able to react to user action U alerting the user U and / or activating an alarm system and / or notifying the nearby police offices.

In another embodiment, usable in particular in highly controlled areas such as laboratories, banks, offices, industries, power plants, data centers, etc., the controlled environment where the assistance system 3 operates also comprises a badge reader 6.

By badge reader 6 we mean a card reader, a biometric reader, a lock or a button.

The assistance system 3 is able to detect, label and trace the user U within a detection area 4 of the system 3. The assistance system 3 is connected and in constant communication with the badge reader 6 and door 1, so that it is able to understand which tagged user U has been validated by the badge reader 6 and communicate with the locking unit of the control unit 2 of the door 1 to allow access or passage of door 1 or to deny access.

Preferably, the reader 6 is connected to a control unit 8. The control unit 8 receives information from the reader of the authorized user AU. The control unit 8 is capable of controlling the locking unit 2, so as to operate the locking unit 2 from a locked position to an unlocked position when the user is authorized.

The assistance system 3 is configured to trace the passage of the user U through the door 1 and when the authorized user has gone through the door, the assistance system 3 commands the locking unit 2 to lock the door 1.

The badge reader 6 is also in communication with the locking unit 2 so that when a user presents his badge to the reader 6, scans and transfers the information to the operator assistance system 3, this information is processed and if user U is authorized, door 1 remains open or door or gate 1 is operated from a closed position to an open position.

However, if user U does not have a valid identification, access is denied and then door 1 is closed.

According to the present invention, the assistance system 3 performs the validation. Therefore, the badge reader 6 sends the information it receives from the user U to the assistance system 3. The assistance system 3 then processes the information to understand whether the user U is authorized or not and then controls the locking unit drive unit 2 to allow access or deny access.

The assistance system 3 is also able to understand if the user U who is allowed access is the same user U who has been validated. It does this by tracing each user labeled U and, when a user U is validated by the reader 6, the assistant system 3 gives a second tag to the user U, preferably assigning a particular color, a unique number or the name of the user U, and track the movement of the authorized user through gate / door 1.

In particular, according to a preferred embodiment of the invention, a plurality of cameras and sensors (of the Time of Flight or TOF type, 3D vision, etc.) are capable of acquiring a dynamic 3D image and, through processing graphics, to define the presence of an object and its position and movement (speed and direction). Said data is used by the CPU of the assistance system 3 as an input to the artificial intelligence in order to foresee subsequent actions of the user U, also considering other possible parameters, such as the presence of a valid badge 6 and / or the signal of a microphone. . Finally, considering said inputs, the system 3 is able to control certain actions, such as to supply command signals to the drive unit 2 and / or to the interface 7. Consequently, a series of cameras and sensors are able to create an infrared grid, in order to know the shape of a person or an object and define its spatial position; in fact, the signals sent by said cameras and sensors are processed in such a way as to define a data matrix in the spatial coordinates x, y, z and to detect the position of the person or object within the monitored area. Therefore, through trigonometric triangulation operations, system 3 is able to obtain the spatial position of the person or object within the detection area.

The assistance system 3 is also able to understand if an unauthorized user is violating the gate or the controlled access door 1 using the authorized credentials. It does this with a combination of facial recognition algorithms that are able to match the facial image of user U to the facial image reported on the authorized credentials stored in a system 3 database. Hence, even an authorized user cannot use the badge of another authorized user. This helps eliminate fraud such as identity theft of authorized users.

The assistance system 3 with its own artificial intelligence is able to recognize possible fraud scenarios and / or anomalous behaviors, thanks to self-learning and using typical deep learning algorithms and therefore system 3 is not limited to recognizing a valid badge or to operate a facial and / or biometric recognition on the basis of a database.

The Assistance System 3 is also capable of communicating in real time and providing vital information to new U users.

Preferably, the system 3 can record a message from user U, in particular a video message. Therefore, user U is able to leave a message for the master M.

Preferably, the master M is able to override the assistance system 3 as the master M can communicate directly with the user U, preferably without the user U knowing that he is communicating with the master M; preferably, the voice of the master M is changed to resemble the voice of the assistance system 3, so that user U thinks he is communicating with system 3. In practice, user U is not aware of communicating directly with the master . Furthermore, the assistance system 3 comprises at least: - an information processing unit 11, which functions as the brain of the system 3, by means of a neural network based on machine learning and / or deep learning,

- a detection unit 12 adapted to detect the presence of a user U,

- a voice recognition sensor 13 adapted to detect a voice message in real time from a user and to send it to the information processing unit 11,

- a loudspeaker 14 adapted to be used to communicate information to the user through sound, - a screen 15 adapted to project an image of a virtual assistant.

Preferably, the assistance system 3 also comprises a tactile system 16 adapted to be used by blind users.

The detection unit 12 is connected to the information processing unit 11 and is capable of sending images I in real time of a user U to the information processing unit 11.

Preferably the processing unit 11 is equipped with a database in which the personal data of the authorized users AU are stored.

Preferably, the assistance system 3 is able to communicate with an external database in which the information of the authorized users AU is stored and, still preferably, the aforementioned images I of the user U are facial images.

Preferably, the detection unit 12 tracks users via multi-camera tracking and the detection unit 12 tracks users via shadow tracking technology.

The detection unit 12 is capable of detecting and labeling a user U within a detection area 4 and tracking the movement of any user U in the detection area 4.

The detection unit 12 is able to detect the height of a user and in combination with the information processing unit 11 is able to predict the age group of a user U within the detection area 4. This operation is preferably performed by means of image processing and by using a database with a deep learning algorithm which allows the processing unit 11 to predict an assessment of the age of the user U and other information on the user U.

The detection unit 12 in combination with the information processing unit 11 is able to detect the height, face image and stature of a user U, predict age and classify users into groups of ages such as "elderly", "adults", "young", "adolescents", "children".

This allows the control system 3 to be attentive towards users U under a certain age, falling within the "children" group.

The detection area 4 is defined by the space present before crossing the controlled access passage where the door or gate 1 is installed.

The detection unit 12 in combination with the information processing unit 11 is capable of categorizing users into groups as "physically unsuitable" or "physically fit".

The detection unit 12 in combination with the information processing unit 11 is able to categorize the users U into groups as "physically unsuitable" or "physically fit".

The detection area 4 comprises a critical area 5 defined by a predefined space, which can be imaginary or demarcated, at the entrance to the gate or door 1 of controlled access, within which the assistance system 3 is able to confirm the access of the user U who intends to enter the gate or door 1. The critical area 5 can be detected by means of presence sensors and / or cameras which are able to delimit an area without using physical barriers.

Preferably, the controlled access gate or door 1 is always open and closes only when an unauthorized user is detected within the critical area 5 of the first detection area 4. Preferably, the controlled access gate or door 1 is closed and opens only when an authorized user is detected within the critical area 5.

The detection unit 12 is capable of detecting, labeling and tracking multiple users U at the same time, in real time.

The detection unit 12 comprises at least a plurality of cameras 21 suitable for tracking a user U within the detection area 4.

The cameras 21 are installed in specific viewpoints within the detection area 4, in order to provide a complete tracking view of user U.

With the cameras 21 of the detection unit 12 and the neural network based on a deep learning algorithm of the information processing unit 11, the assistance system 3 is able to track the user U.

Preferably, the sensing unit 12 comprises a temperature sensor, a vibration sensor and a force impact sensor.

Furthermore, preferably, the detection unit 12 comprises a recording unit and a vibration sensor.

Preferably, the detection unit 12 comprises an NFC payment system and an identity detector; preferably the identity detector is a barcode or a badge or a biometry.

The information processing unit 11 is able to process the movement of each user U in real time and reliably predict their intentions. On the basis of its prediction, the information processing unit 11 is able to interact appropriately with any user U, according to the needs.

The information processing unit 11 is connected to the loudspeaker 14 to provide an audio message to any detected user U when the need arises.

The information processing unit 11 is also connected to a screen 15 and is capable of displaying the necessary information on the screen or projecting a virtual person in real time, in the form of a hologram, which acts in correspondence with the information provided.

The detection unit 12 in combination with the information processing unit 11 is able to classify the different users, distinguishing between authorized users AU and unauthorized users UU, in order to know who to allow access and who not , also to know how to react according to the reaction or need of each user U.

When a user U enters the detection area 4, the detection unit 12 labels the user U and follows his movement within the area 4.

The detection unit 12 assigns a unique feature, preferably a shape such as a square or a circle, to each user U within the area 4.

Preferably, at the beginning of the first critical area 5 there is a badge reader 6 in communication with the information processing unit 11 and / or with the locking unit 2 of the body or door 1 to evaluate the validity of the credentials of the user U and substantially at one end of the critical area 5 there is / are a leaf / leaves of the gate or door 1, which can be operated from an open position to a closed position and vice versa.

When a user U arrives at the badge reader 6 and is validated as an authorized user U, the gate or door 1 is kept open and the authorized user can access. This authorization information is sent to the information processing unit 11 of the operator system 3 and recognizes the user U as an authorized user; preferably, if the user U passing the door or gate 1 is authorized, the assistance system 3 will have a welcoming behavior and will use words and gestures to make the user's passage in the critical area 5 pleasant and through the gate or door 1; preferably, the system 3 can use phrases such as "hello" or other welcome phrases once the system 3 has recognized the user U and / or, knowing the identity of the authorized user AU, greet him by name.

However, if a user U enters the critical area 5 without validation, the detection unit 12 labels him as an unauthorized user UU and then sends a command to the automatic gate or door 1 to close its leaves.

The closing or opening speed of the gate or door 1 is related to the position, speed, direction and behavior of the unauthorized user UU or authorized AU within the critical area 5.

The neural network of the assistance system 3 is capable of detecting suspicious behavior and the mood of users U, using the same parameters used by the police and / or military or special investigation forces to identify suspicious persons. Preferably, behaviors such as walking pattern, avoiding eye contact with security cameras, rigid or tense movement of user U, style of clothing worn by user with respect to season and / or weather, etc.

Preferably, the assistance system 3 is also able to detect when the user is in possession of an unauthorized object and check with the administrative unit and / or with the master M if the user U is authorized to be in possession the unauthorized object in question. Preferably, when user U is a security guard, policeman or military personnel, user U can access the protected and / or private area with the unauthorized object.

Therefore, when user U is in possession of an unauthorized object, such as a gun, knife or any other dangerous tool, the system 3 is able to detect the object. The system 3 verifies the authorization of the user U to be in possession of this object and sends a signal to move the state of the body 1 from the first position, preferably "off", to the second position, preferably "on". The assistance system 3 is also able, on the basis of the danger of the unauthorized object and / or the authorization of the user U and / or the behavior of the user, to indicate the safety level by controlling the status of the body 1 from the first position to the second position and indicating the security level. Preferably, the safety levels are indicated by colored light, preferably from LEDs. Preferably, the red light indicates a "less safe" condition, the yellow light a "fairly safe" condition, the green light a "safe" condition and the blue light a "safer" condition. However, the color assignment is not limited to the above declaration and therefore any color within the RGB light spectrum can be assigned at any security level. The detection unit 12 comprises a sensor 22 focused on the critical area 5 which allows the system 3 to have an image of the user U within the critical area 5.

Therefore, the detection unit 12 is equipped with sensors such as IR beams and / or radar and / or TOF and / or 3D vision to be able to detect the passage of unauthorized users UU within the critical area 5 or in the queue or on the shoulders of other users or who otherwise proceed incorrectly.

Furthermore, when the gate or door 1 is closed, when the assistance system 3 detects a forced use on the door 1, it activates an audible alarm and / or the display of images on a screen to signal illegal behavior by of a user U and / or a remote alarm to security guards to prevent user U from causing damage or destroying door 1 to access the entrance.

Help System 3 is able to categorize U users into:

- AU authorized users,

- unauthorized UU users accidentally entered the critical area,

- unauthorized UU users who voluntarily attempt to defraud the system,

- authorized personnel to perform settings, maintenance or repair or cleaning of the system,

- unattended children near the gate or door 1 with moving moving parts or children standing near dangerous parts of the gate or door 1,

- U users with physical disabilities, such as wheelchair users or elderly people with reduced mobility, blind or deaf,

- security officers who are notified locally or remotely with an alarm triggered by the assistance system 3.

With children, the assistance system 3 can interact by warning children in advance that they are too close to moving parts or by warning them of dangerous situations; furthermore, the assistance system 3 can say or display warnings with gestures similar to those of a human being.

With disabled users, System 3 can understand if help is needed and can then guide them if needed. System 3 also examines the critical area 5 to examine the behavior of other users U, in order to strengthen safety for the disabled and for the police. In the event that an unauthorized user UU tries to use the transit disabling function to make a fraudulent access to door 1 of the passage or to area 5, the assistance system 3 closes door 1 and activates the alarm that warns security personnel.

Assistance system 3 can also interact with U users in an emergency on how to safely exit the building or calm users inside the building to avoid panic, starting a question and answer conversation with the user U. System 3 is also capable of connecting U users with operators in an emergency. The assistance system 3 is also able to act and warn unauthorized users UU that a fraud attempt on their part has been attempted, then closes the gate, alarming and warning the unauthorized user to stop. In this way, the unauthorized user UU is involved, and a series of answers to as many questions are required, as would a security guard. Once Assist System 3 evaluates "non-dangerous" intentions or evaluates that there is a genuine and intentional attempt to breach security, then System 3 shows, speaks and acts as a security guard would do in similar circumstances, such as starting a video recording and / or calling other security guards for support. In addition, it instantly connects to a security guard in real time by alarming the unauthorized user UU who has been monitored and filmed.

In the event of a breakdown, cleaning or maintenance required, the service system 3 will interact with the technician, once he has demonstrated that he is a qualified technician authorized to perform cleaning or any type of maintenance or repair and will guide the technician by voice and images , by means of questions and answers, to suggest or indicate to the technician what needs to be done. For example, you can suggest that the technician check the connection to the motor or board or check a specific part, speaking to the technician to help solve the problem and / or repair or facilitate maintenance or a cleaning operation.

In places such as hospitals, the assistance system 3 is also able to communicate information such as visiting time and / or provide information such as a receptionist.

In particular, when system 3 is used in hospitals, system 3 can be placed in an area around a patient's bed, in order to be able to interact with the patient, while the masters are authorized nurses or doctors. that can communicate with system 3 and with each other even remotely. Assistive System 3 is also capable of communicating with the patient, nurses and licensed doctors.

In this case, for example, an actuator indicating the "on" and "off" status can be provided to perform or stop the delivery of drugs.

Since the detected area is an area around the patient's bed, the system 3 is also able to monitor and control the users who position and walk around said area; therefore, for example, system 3 is able to control possible infectious U users (who are entered in a given database) to monitor the situation in real time and / or to understand what may have happened after, for example, one has an epidemic spread.

In a hotel, System 3 will act as a telephone operator available at any time for questions and / or provide useful information to users entering or leaving.

In a school, it can recognize authorized students, teachers and visitors, and is able to avoid any attempted entry by unauthorized users. It is also able to warn students of behaviors not accepted by the school for ethics and discipline. However, it is not limited only to schools, but is also applicable in offices, hospitals and / or any other institution where such ethics and morals are required. For example, assistance system 3 can inform teachers if a student arrives late at door 1 of the entrance gate, just like a porter would.

In offices, the assistance system 3 can act as a doorman and also communicate with a desired person (an M master) from the office requesting feedback on whether the visit is planned or not. Obviously, the Assistant 3 system will remotely talk to the person in the office privately so that the user cannot detect that there is a dialogue going on. Help System 3 can also provide information on how to get to a destination or office and can help a visitor get to the office.

System 3 knows what, how and with what means to communicate to the master M and to the user U on the basis of an intelligent processing of the input parameters coming from the sensors and on the basis of the deep learning algorithm; system 3 is able to do this

- preferably with a voice instruction to user U, explaining step-by-step instructions on what user U should do to get to the desired destination,

- preferably via a push notification sent via Bluetooth or any other wireless connection to the mobile phone of an authorized AU user. Preferably, the push notification sent to the mobile phone of the authorized user AU includes a barcode, containing the information of the authorized user AU and his mission and / or the detail of the appointment, to be scanned at the entrance via a scanner of barcode present preferably at the entrance. By entrance, we mean the access point to the protected and / or private area or the entry point into the desired office or the elevator to access the desired floor or apartment in a condominium. However, this feature is not limited only to offices or condominiums, it is also applicable to hospitals or other institutions where this feature is relevant.

In other embodiments, the assistance system 3 is a real subject with artificial intelligence, which acts and has the appearance of a guardian of a door or an access in general and / or a security guard, with a human and an assessment ability to be managed as a security guard would in reality.

In another embodiment, preferably the body 1 is a drug delivery apparatus and the drug delivery apparatus is automatically controlled.

Before this device can be used, user U must be authorized by the system 3.

System 3 communicates with user U and simultaneously communicates with the management unit 9 in order to verify its authorization. Based on the level and / or rank of the user U, the assistance system 3 is able to allow access to the drug delivery apparatus or to deny access.

The invention thus conceived is susceptible of numerous modifications and variations, all of which are within the scope of the attached claims; all the details can be further replaced with other technically equivalent elements.

In practice, the materials used, as well as the contingent shapes and dimensions, can be any according to the requirements and the state of the art.

When the construction features and techniques mentioned in the following claims are followed by reference marks or numbers, these reference marks and numbers have been applied for the sole purpose of increasing the intelligibility of the statements and, consequently, do not in any way constitute a limitation to the interpretation of each element identified, purely by way of example, by such signs and reference numbers.

Claims (11)

CLAIMS 1. Controlled environment where at least one assistance system operates, including: - a body (1) equipped with an actuation unit (2) able to be operated from a first position and / or state to a second position and / or state and vice versa; - an assistance system (3) suitable for detecting and labeling a user (U) within a detection area (4); said actuation unit (2) is fixed to the body (1), so as to actuate the body (1); said actuation unit (2) is in communication with the assistance system (3) in such a way that said actuation unit (2) is able to receive the command from the assistance system (3); characterized by the fact that the assistance system (3) is equipped with a neural network based on a deep learning and / or machine learning algorithm that allows the system to be able to interact in real time with a user (U) inside a critical area (5) of the detection area (4) to differentiate an authorized user (AU) from an unauthorized user (UU); said assistance system (3) is able to detect unauthorized objects, transported by the user (U), inside the detection area (4), in particular inside the critical area (5). 2. Controlled environment in which at least one assistance system according to claim 1 operates, characterized in that said body (1) is a gate or door or an apparatus for administering drugs. 3. Controlled environment where at least one assistance system according to claim 2 operates, comprising a management unit (9) in continuous communication with the assistance system (3), said assistance system (3) being able to interact with the management unit (9) and receiving information from the management unit (9), characterized by the fact that the management unit (9) is equipped with detailed information relating to authorized users (AU) and / or master (M). 4. Controlled environment where at least one assistance system according to claim 3 operates, characterized by the fact that the management unit (9) is equipped with a plurality of masters (M1, M2, M3) with certain levels and / or degrees (L1 , L2, L3) within a given organization. 5. Controlled environment where at least one assistance system operates according to at least one of the preceding claims characterized in that the drive unit (2) comprises: a locking unit that can be operated from a locked position to an unlocked position and vice versa; said locking unit of the drive unit (2) is in communication with the assistance system (3) so that said locking unit of the drive unit (2) is capable of receiving a command from the assistance system ( 3) to lock or unlock said body (1). 6. Controlled environment where at least one assistance system operates according to at least one of the preceding claims characterized by the fact that said assistance system (3) is able to communicate with an interface (7) installed inside the private area and / or protected, which allows the assistance system (3), autonomously, to communicate with the master (M) of the protected and / or private area without the user (U) knowing and being able to carry out the instructions given from the master (M) or said assistance system (3) is able to interact with the user (U) in a respectful and / or friendly way. 7. Controlled environment where at least one assistance system according to at least one of the preceding claims operates, characterized in that said assistance system (3) is able to trace the passage of an authorized user (AU) through said body (1) and to instruct the user (U) to close said body (1) after entering or exiting a building, said assistance system (3) also being able to alert an unauthorized user (UU) who tries to enter the building by fraud controlled environment and activate an audio alarm and / or safety alert. 8. Controlled environment where at least one assistance system according to one of the preceding claims operates, characterized in that said assistance system (3) comprises - an information processing unit (11), which functions as the brain of the system (3) by means of a neural network based on machine learning and / or “deep learning”; - a detection unit (12) adapted to detect the presence of a user (U); - a voice recognition sensor (13) adapted to detect the voice of a user in real time (U) and send it to the information processing unit (U) to be processed; - a loudspeaker (14) adapted to communicate information to the user (U) through sound; -a screen (15) suitable for projecting an image of a virtual operator and visual information; - a tactile system (16), said voice recognition sensor (13) being connected to said information processing unit (11) in such a way that said voice recognition sensor (13) sends voice information it receives from a user (U) to the information processing unit (11) to be processed; said diffuser (14) being connected to the information processing unit (11) in such a way as to provide voice information to the user (U); said screen (15) being connected to the information processing unit (11), so as to display the actions of the virtual operator in correspondence with the voice information; said detection unit (12) comprising a plurality of cameras (21) placed in a specific point of view to detect a user (U) and connected to the information processing unit (11), so as to detect and label the user (U) within the detection area (5), said operator (3) being able to interact with said user (U) as a human chaperone. 9. Controlled environment where at least one assistance system according to claim 8 operates, characterized by the fact that said detection unit (12) has a sensor (22) focused on the critical area (5) which allows the assistance system (3) to have an image of the user (U) inside the critical area (5), said detection unit (12) in combination with the information processing unit (11) being also able to detect the height , a user's face and height, predicting age, predicting a user's mood and / or behavior and categorizing users (U) into age groups, such as "elderly", "adults", " young people "," adolescents "," children "and in groups such as" physically unfit "or" physically fit ". 10. Controlled environment where at least one assistance system according to one of the preceding claims operates, characterized in that said detection unit (12) in combination with the information processing unit (11) is able to categorize users (U) in groups like - authorized users (AU) or - unauthorized users (UU) accidentally entered the critical area (5) o - unauthorized users (UU) who voluntarily attempt to overtake a body (1) or - personnel authorized to perform settings, maintenance, repair or cleaning of the body (1) o - children not supervised or assisted near moving parts or dangerous parts of said body (1) or - disabled users, e.g. wheelchair users or elderly people with reduced mobility, blind, deaf, etc. or - security personnel who are notified locally or remotely about an alarm triggered by this assistance system (3). 11. Controlled environment where at least one assistance system according to one of the preceding claims operates, characterized by the fact that said assistance system (3) is forced by said master (M) in such a way that said master (M) is able to communicate directly with said user (U) with a voice modified so as to resemble that of said assistance system (3) and said user (U) does not think of communicating directly with said master (M), said assistance system (3) being also capable of recording a message of said user (U), in particular a video message.