IN2015DE02783A - - Google Patents

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Publication number
IN2015DE02783A
IN2015DE02783A IN2783DE2015A IN2015DE02783A IN 2015DE02783 A IN2015DE02783 A IN 2015DE02783A IN 2783DE2015 A IN2783DE2015 A IN 2783DE2015A IN 2015DE02783 A IN2015DE02783 A IN 2015DE02783A
Authority
IN
India
Prior art keywords
ticket
low complexity
activity
complexity
information technology
Prior art date
Application number
Other languages
English (en)
Inventor
Vikas Saxena
Shailender SINGH
Pradeep SINGROHA
Original Assignee
Hcl Technologies Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Hcl Technologies Ltd filed Critical Hcl Technologies Ltd
Priority to IN2783DE2015 priority Critical patent/IN2015DE02783A/en
Publication of IN2015DE02783A publication Critical patent/IN2015DE02783A/en
Priority to US15/216,660 priority patent/US20170068963A1/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063112—Skill-based matching of a person or a group to a task

Landscapes

  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Engineering & Computer Science (AREA)
  • Economics (AREA)
  • Strategic Management (AREA)
  • General Physics & Mathematics (AREA)
  • Educational Administration (AREA)
  • Theoretical Computer Science (AREA)
  • Development Economics (AREA)
  • Marketing (AREA)
  • Entrepreneurship & Innovation (AREA)
  • General Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • Tourism & Hospitality (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Game Theory and Decision Science (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
IN2783DE2015 2015-09-04 2015-09-04 IN2015DE02783A (enExample)

Priority Applications (2)

Application Number Priority Date Filing Date Title
IN2783DE2015 IN2015DE02783A (enExample) 2015-09-04 2015-09-04
US15/216,660 US20170068963A1 (en) 2015-09-04 2016-07-21 System and a method for lean methodology implementation in information technology

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
IN2783DE2015 IN2015DE02783A (enExample) 2015-09-04 2015-09-04

Publications (1)

Publication Number Publication Date
IN2015DE02783A true IN2015DE02783A (enExample) 2015-09-25

Family

ID=54396080

Family Applications (1)

Application Number Title Priority Date Filing Date
IN2783DE2015 IN2015DE02783A (enExample) 2015-09-04 2015-09-04

Country Status (2)

Country Link
US (1) US20170068963A1 (enExample)
IN (1) IN2015DE02783A (enExample)

Families Citing this family (17)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11232381B2 (en) * 2017-03-10 2022-01-25 Jpmorgan Chase Bank, N.A. Systems and methods for managing resources in an information technology (IT) infrastructure
US11829583B2 (en) * 2017-07-07 2023-11-28 Open Text Sa Ulc Systems and methods for content sharing through external systems
US10521457B2 (en) * 2017-07-26 2019-12-31 General Electric Company Subject matter expert knowledge mapping using dynamic clustering
EP3688603A4 (en) * 2017-09-27 2021-07-14 Telefonaktiebolaget LM Ericsson (Publ) PROCESSES AND ARRANGEMENTS FOR AUTOMATED IMPROVEMENT OF THE QUALITY OF SERVICE OF A DATA CENTER
CN111752851B (zh) * 2019-03-27 2023-08-18 厦门网宿有限公司 一种内存回收方法及装置
US11416823B2 (en) * 2019-06-25 2022-08-16 Kyndryl, Inc. Resolution and pipelining of helpdesk tickets needing resolutions from multiple groups
US11119747B2 (en) 2019-11-21 2021-09-14 Paypal, Inc. System and method for application release orchestration and deployment
US12217205B1 (en) * 2019-12-11 2025-02-04 Wells Fargo Bank, N.A. Computer systems for analyzing and presenting alert-based information
US11188861B1 (en) 2019-12-11 2021-11-30 Wells Fargo Bank, N.A. Computer systems for meta-alert generation based on alert volumes
CN111200739A (zh) * 2020-01-03 2020-05-26 上海小麦互动企业发展有限公司 一种apk无限安装的方法
CN112101764B (zh) * 2020-09-07 2022-08-05 中国人民解放军海军工程大学 基于状态监测的船舶技术状况综合评估系统
US12034613B2 (en) * 2021-02-18 2024-07-09 Cerner Innovation, Inc. Smart ticket routing to determined support team
CN113312007B (zh) * 2021-06-29 2023-02-03 成都易我科技开发有限责任公司 Ntfs文件系统中目录和文件大小的统计方法及统计装置
US11949641B2 (en) * 2022-01-11 2024-04-02 Cloudflare, Inc. Verification of selected inbound electronic mail messages
CN115134308B (zh) * 2022-06-27 2023-11-03 长沙理工大学 数据中心无损网络中通过数据包弹跳避免队头阻塞的方法
CN116049321B (zh) * 2023-03-31 2023-06-23 北京比格大数据有限公司 数据调取方法及装置、电子设备及存储介质
US12457154B2 (en) 2023-09-12 2025-10-28 Kyndryl, Inc. Automatic identification of changes on servers with scheduled maintenance

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6507821B1 (en) * 1999-11-23 2003-01-14 Dimitri Stephanou System and method for providing information technology IT expert referral over a network
US8015057B1 (en) * 2006-08-21 2011-09-06 Genpact Global Holding Method and system for analyzing service outsourcing
US8135612B1 (en) * 2008-12-31 2012-03-13 Google Inc. Automated help ticket assignment system
US20120323623A1 (en) * 2011-06-16 2012-12-20 HCL America Inc. System and method for assigning an incident ticket to an assignee
US20130318533A1 (en) * 2012-04-10 2013-11-28 Alexander Aghassipour Methods and systems for presenting and assigning tasks
GB2504327A (en) * 2012-07-26 2014-01-29 Ibm A method for providing support wherein a lowest ranked agent is used
US20140188536A1 (en) * 2013-01-02 2014-07-03 International Business Machines Corporation Skill update based work assignment

Also Published As

Publication number Publication date
US20170068963A1 (en) 2017-03-09

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