IN2014MU00809A - - Google Patents
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- Publication number
- IN2014MU00809A IN2014MU00809A IN809MU2014A IN2014MU00809A IN 2014MU00809 A IN2014MU00809 A IN 2014MU00809A IN 809MU2014 A IN809MU2014 A IN 809MU2014A IN 2014MU00809 A IN2014MU00809 A IN 2014MU00809A
- Authority
- IN
- India
Links
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5175—Call or contact centers supervision arrangements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42221—Conversation recording systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
- H04M1/65—Recording arrangements for recording a message from the calling party
- H04M1/656—Recording arrangements for recording a message from the calling party for recording conversations
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US13/795,392 US9178998B2 (en) | 2013-03-12 | 2013-03-12 | System and method for recording calls in a WebRTC contact center |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| IN2014MU00809A true IN2014MU00809A (en) | 2015-09-25 |
Family
ID=51505224
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| IN809MU2014 IN2014MU00809A (en) | 2013-03-12 | 2014-03-11 |
Country Status (3)
| Country | Link |
|---|---|
| US (1) | US9178998B2 (en) |
| CN (1) | CN104052884B (en) |
| IN (1) | IN2014MU00809A (en) |
Families Citing this family (23)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US10164929B2 (en) | 2012-09-28 | 2018-12-25 | Avaya Inc. | Intelligent notification of requests for real-time online interaction via real-time communications and/or markup protocols, and related methods, systems, and computer-readable media |
| US9363133B2 (en) | 2012-09-28 | 2016-06-07 | Avaya Inc. | Distributed application of enterprise policies to Web Real-Time Communications (WebRTC) interactive sessions, and related methods, systems, and computer-readable media |
| US9294458B2 (en) | 2013-03-14 | 2016-03-22 | Avaya Inc. | Managing identity provider (IdP) identifiers for web real-time communications (WebRTC) interactive flows, and related methods, systems, and computer-readable media |
| US10694149B2 (en) * | 2013-03-26 | 2020-06-23 | Verizon Patent And Licensing Inc. | Web based security system |
| US10205624B2 (en) | 2013-06-07 | 2019-02-12 | Avaya Inc. | Bandwidth-efficient archiving of real-time interactive flows, and related methods, systems, and computer-readable media |
| US9525718B2 (en) | 2013-06-30 | 2016-12-20 | Avaya Inc. | Back-to-back virtual web real-time communications (WebRTC) agents, and related methods, systems, and computer-readable media |
| US9065969B2 (en) | 2013-06-30 | 2015-06-23 | Avaya Inc. | Scalable web real-time communications (WebRTC) media engines, and related methods, systems, and computer-readable media |
| US9112840B2 (en) | 2013-07-17 | 2015-08-18 | Avaya Inc. | Verifying privacy of web real-time communications (WebRTC) media channels via corresponding WebRTC data channels, and related methods, systems, and computer-readable media |
| US9614890B2 (en) * | 2013-07-31 | 2017-04-04 | Avaya Inc. | Acquiring and correlating web real-time communications (WEBRTC) interactive flow characteristics, and related methods, systems, and computer-readable media |
| US9531808B2 (en) | 2013-08-22 | 2016-12-27 | Avaya Inc. | Providing data resource services within enterprise systems for resource level sharing among multiple applications, and related methods, systems, and computer-readable media |
| US10225212B2 (en) | 2013-09-26 | 2019-03-05 | Avaya Inc. | Providing network management based on monitoring quality of service (QOS) characteristics of web real-time communications (WEBRTC) interactive flows, and related methods, systems, and computer-readable media |
| US10263952B2 (en) | 2013-10-31 | 2019-04-16 | Avaya Inc. | Providing origin insight for web applications via session traversal utilities for network address translation (STUN) messages, and related methods, systems, and computer-readable media |
| US9769214B2 (en) | 2013-11-05 | 2017-09-19 | Avaya Inc. | Providing reliable session initiation protocol (SIP) signaling for web real-time communications (WEBRTC) interactive flows, and related methods, systems, and computer-readable media |
| US10129243B2 (en) | 2013-12-27 | 2018-11-13 | Avaya Inc. | Controlling access to traversal using relays around network address translation (TURN) servers using trusted single-use credentials |
| US10581927B2 (en) | 2014-04-17 | 2020-03-03 | Avaya Inc. | Providing web real-time communications (WebRTC) media services via WebRTC-enabled media servers, and related methods, systems, and computer-readable media |
| US9749363B2 (en) | 2014-04-17 | 2017-08-29 | Avaya Inc. | Application of enterprise policies to web real-time communications (WebRTC) interactive sessions using an enterprise session initiation protocol (SIP) engine, and related methods, systems, and computer-readable media |
| US9912705B2 (en) | 2014-06-24 | 2018-03-06 | Avaya Inc. | Enhancing media characteristics during web real-time communications (WebRTC) interactive sessions by using session initiation protocol (SIP) endpoints, and related methods, systems, and computer-readable media |
| US9294719B2 (en) * | 2014-06-30 | 2016-03-22 | Salesforce.Com, Inc. | Systems, methods, and apparatuses for implementing in-app live support functionality |
| US10367855B2 (en) | 2015-01-27 | 2019-07-30 | Tevnos LLC | Switch controller for separating multiple portions of call |
| US9413880B1 (en) * | 2015-01-29 | 2016-08-09 | Cisco Technology, Inc. | Automatic failover for phone recordings |
| US9942284B2 (en) * | 2015-08-21 | 2018-04-10 | Avaya Inc. | WebRTC call recording at the edge of an enterprise network |
| CN109067776A (en) * | 2018-09-13 | 2018-12-21 | 统通信（苏州）有限公司 | WEB terminal WebRTC voice communication method |
| CN111083295A (en) * | 2019-12-31 | 2020-04-28 | 北京讯鸟软件有限公司 | Telephone communication method and equipment based on browser |
Family Cites Families (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6047060A (en) * | 1998-02-20 | 2000-04-04 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for enabling full interactive monitoring of calls to and from a call-in center |
| US7433459B2 (en) * | 2000-06-19 | 2008-10-07 | Verizon Services Corp. | Methods and apparatus for providing telephone support for internet sales |
| US20080298253A1 (en) * | 2007-05-30 | 2008-12-04 | Nortel Networks Limited | Managing Recordings of Communications Sessions |
| US20090185673A1 (en) * | 2008-01-17 | 2009-07-23 | Avaya Technology Llc | Voice-Over-IP Call Recording in Call Centers |
| JP5088741B2 (en) * | 2008-03-07 | 2012-12-05 | インターナショナル・ビジネス・マシーンズ・コーポレーション | System, method and program for processing voice data of dialogue between two parties |
| CN102299967A (en) * | 2011-09-08 | 2011-12-28 | 中兴通讯股份有限公司 | Mobile position system, gateway, mobile terminal and method for realizing mobile position |
| US20140072115A1 (en) * | 2012-09-12 | 2014-03-13 | Petr Makagon | System and method for dynamic configuration of contact centers via templates |
| US9131067B2 (en) * | 2012-11-05 | 2015-09-08 | Genesys Telecommunications Laboratories, Inc. | System and method for out-of-band communication with contact centers |
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2013
- 2013-03-12 US US13/795,392 patent/US9178998B2/en active Active
-
2014
- 2014-03-11 IN IN809MU2014 patent/IN2014MU00809A/en unknown
- 2014-03-12 CN CN201410090476.9A patent/CN104052884B/en active Active
Also Published As
| Publication number | Publication date |
|---|---|
| US9178998B2 (en) | 2015-11-03 |
| US20140270104A1 (en) | 2014-09-18 |
| CN104052884B (en) | 2017-04-12 |
| CN104052884A (en) | 2014-09-17 |