IN2014KN02618A - - Google Patents

Info

Publication number
IN2014KN02618A
IN2014KN02618A IN2618KON2014A IN2014KN02618A IN 2014KN02618 A IN2014KN02618 A IN 2014KN02618A IN 2618KON2014 A IN2618KON2014 A IN 2618KON2014A IN 2014KN02618 A IN2014KN02618 A IN 2014KN02618A
Authority
IN
India
Prior art keywords
customer
data
channels
facebook
intent
Prior art date
Application number
Other languages
English (en)
Inventor
Eric Wasserman
Patrick Nguyen
Andrew Chang
Original Assignee
24 7 Customer Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 24 7 Customer Inc filed Critical 24 7 Customer Inc
Publication of IN2014KN02618A publication Critical patent/IN2014KN02618A/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0241—Advertisements
    • G06Q30/0251—Targeted advertisements
    • G06Q30/0269—Targeted advertisements based on user profile or attribute
    • G06Q30/0271—Personalized advertisement

Landscapes

  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Engineering & Computer Science (AREA)
  • Finance (AREA)
  • General Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • Marketing (AREA)
  • General Physics & Mathematics (AREA)
  • Economics (AREA)
  • Theoretical Computer Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Game Theory and Decision Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)
  • Information Transfer Between Computers (AREA)
  • User Interface Of Digital Computer (AREA)
IN2618KON2014 2012-05-25 2013-05-24 IN2014KN02618A (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US201261652022P 2012-05-25 2012-05-25
US13/763,456 US20130317993A1 (en) 2012-05-25 2013-02-08 Method and apparatus for linking user sessions and establishing identity across channels
PCT/US2013/042650 WO2013177517A1 (fr) 2012-05-25 2013-05-24 Procédé et appareil pour relier des sessions d'utilisateur et établir une identité à travers des canaux

Publications (1)

Publication Number Publication Date
IN2014KN02618A true IN2014KN02618A (fr) 2015-05-08

Family

ID=49622349

Family Applications (1)

Application Number Title Priority Date Filing Date
IN2618KON2014 IN2014KN02618A (fr) 2012-05-25 2013-05-24

Country Status (5)

Country Link
US (1) US20130317993A1 (fr)
EP (1) EP2856743A4 (fr)
AU (1) AU2013266157B2 (fr)
IN (1) IN2014KN02618A (fr)
WO (1) WO2013177517A1 (fr)

Families Citing this family (27)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9635067B2 (en) 2012-04-23 2017-04-25 Verint Americas Inc. Tracing and asynchronous communication network and routing method
US20130282844A1 (en) 2012-04-23 2013-10-24 Contact Solutions LLC Apparatus and methods for multi-mode asynchronous communication
US9491249B2 (en) 2013-10-25 2016-11-08 Dorin ROSENSHINE Integrating offsite activities related to chat and text messaging with online data records
US9137360B2 (en) * 2013-10-25 2015-09-15 Outleads, Inc. Tracking and management of voice calls and form submissions related to accessing network based content
AU2015213817B2 (en) * 2014-02-06 2020-05-21 Contact Solutions LLC Systems, apparatuses and methods for communication flow modification
US9632984B2 (en) 2014-05-06 2017-04-25 Bank Of America Corporation Customizing content presentation format in accordance with the category of device used to access the content
US9582829B2 (en) 2014-05-06 2017-02-28 Bank Of America Corporation Dynamically modifying an application questionnaire
US9392112B2 (en) * 2014-05-27 2016-07-12 Genesys Telecommunications Laboratories, Inc. Flow designer for contact centers
CN105450876A (zh) * 2014-06-11 2016-03-30 阿里巴巴集团控股有限公司 一种语音播报方法及相关系统
WO2016031027A1 (fr) * 2014-08-28 2016-03-03 株式会社Ｃ－Ｇｒｉｐ Dispositif de réception, système de réception, procédé de réception et programme
US10706432B2 (en) * 2014-09-17 2020-07-07 [24]7.ai, Inc. Method, apparatus and non-transitory medium for customizing speed of interaction and servicing on one or more interactions channels based on intention classifiers
EP3234886A4 (fr) * 2014-12-19 2018-06-13 Outleads, Inc Intégration des activités hors site liées à un dialogue en ligne et à des messages textuels
EP3304879B1 (fr) * 2015-05-27 2021-01-06 Greeneden U.S. Holdings II, LLC Concepteur de flux pour des centres de contact
US10805244B2 (en) 2015-07-16 2020-10-13 At&T Intellectual Property I, L.P. Service platform to support automated chat communications and methods for use therewith
WO2017024248A1 (fr) 2015-08-06 2017-02-09 Contact Solutions LLC Réseau de traçage et de communication asynchrone et procédé de routage
MA42847A (fr) 2015-09-18 2018-07-25 Mms Usa Holdings Inc Analyse de micro-moment
FR3046283A1 (fr) * 2015-12-24 2017-06-30 Orange Procede automatique et dispositif de determination d'un parcours client dans un systeme de communication multicanal
US11126984B2 (en) * 2016-03-30 2021-09-21 Ncr Corporation Real-time service processing
US9785715B1 (en) * 2016-04-29 2017-10-10 Conversable, Inc. Systems, media, and methods for automated response to queries made by interactive electronic chat
CA3047377A1 (fr) * 2016-12-19 2018-06-28 Groupon, Inc. Acces base sur l'emplacement determine par gps a des informations associees et distribution de celles-ci
EP3583758B1 (fr) 2017-02-17 2021-04-07 Equifax, Inc. Service universel d'authentification d'identité numérique
US11223693B1 (en) 2017-11-21 2022-01-11 Amdocs Development Limited System, method, and computer program for aggregating channel agnostic data
WO2019108683A1 (fr) * 2017-12-01 2019-06-06 OneMarket Network LLC Conservation de contexte dans des conversations de transaction
US11403649B2 (en) 2019-09-11 2022-08-02 Toast, Inc. Multichannel system for patron identification and dynamic ordering experience enhancement
US11102312B1 (en) * 2020-03-10 2021-08-24 Sprint Communications Company L.P. Cross-channel unification of user identity
US10999434B1 (en) * 2020-06-02 2021-05-04 Bank Of America Corporation Artificial intelligence (“AI”) integration with live chat
US11683325B2 (en) * 2020-08-11 2023-06-20 Capital One Services, Llc Systems and methods for verified messaging via short-range transceiver

Family Cites Families (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6046762A (en) * 1997-04-01 2000-04-04 Cosmocom, Inc. Multimedia telecommunication automatic call distribution system
EP1810467A4 (fr) 2004-11-09 2010-07-21 Anthony L Trujillo Numero de telephone automatique pour systeme et procede de liaison a un site web
US8396741B2 (en) 2006-02-22 2013-03-12 24/7 Customer, Inc. Mining interactions to manage customer experience throughout a customer service lifecycle
CA2672666C (fr) 2006-12-15 2016-09-27 Accenture Global Services Gmbh Systemes et procedes d'optimisation de canal transversal
US8468271B1 (en) * 2009-06-02 2013-06-18 Juniper Networks, Inc. Providing privacy within computer networks using anonymous cookies
US20120072358A1 (en) * 2010-09-16 2012-03-22 Cisco Technology, Inc. Customer care replies on social media
US10129211B2 (en) * 2011-09-15 2018-11-13 Stephan HEATH Methods and/or systems for an online and/or mobile privacy and/or security encryption technologies used in cloud computing with the combination of data mining and/or encryption of user's personal data and/or location data for marketing of internet posted promotions, social messaging or offers using multiple devices, browsers, operating systems, networks, fiber optic communications, multichannel platforms
US20130073374A1 (en) * 2011-09-15 2013-03-21 Stephan HEATH System and method for providing combined coupon/geospatial mapping/ company-local & socially conscious information and social networking (c-gm-c/l&sc/i-sn)
US9092801B2 (en) * 2011-09-23 2015-07-28 24/7 Customer, Inc. Customer journey prediction and resolution
US9992334B2 (en) * 2011-10-13 2018-06-05 Nuance Communications, Inc. Multi-modal customer care system
US8942369B2 (en) * 2012-02-28 2015-01-27 Teletech Holdings, Inc. Method for providing support services using multi-channel navigator and route sequences

Also Published As

Publication number Publication date
US20130317993A1 (en) 2013-11-28
WO2013177517A1 (fr) 2013-11-28
EP2856743A4 (fr) 2015-12-02
EP2856743A1 (fr) 2015-04-08
AU2013266157B2 (en) 2015-07-09
AU2013266157A1 (en) 2014-11-27

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