IN2013MU03264A - - Google Patents

Info

Publication number
IN2013MU03264A
IN2013MU03264A IN3264MU2013A IN2013MU03264A IN 2013MU03264 A IN2013MU03264 A IN 2013MU03264A IN 3264MU2013 A IN3264MU2013 A IN 3264MU2013A IN 2013MU03264 A IN2013MU03264 A IN 2013MU03264A
Authority
IN
India
Prior art keywords
unit
automatable
content
ticket
operation log
Prior art date
Application number
Other languages
English (en)
Inventor
Veena Sadashiv Deshmukh
Rahul Ramesh Kelkar
Sudha Vvl Kancharla
Mudit Dhagat
Sandeep Chougule
Original Assignee
Tata Consultancy Services Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Tata Consultancy Services Ltd filed Critical Tata Consultancy Services Ltd
Priority to IN3264MU2013 priority Critical patent/IN2013MU03264A/en
Priority to US14/515,585 priority patent/US9706005B2/en
Publication of IN2013MU03264A publication Critical patent/IN2013MU03264A/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/56—Provisioning of proxy services
    • H04L67/564—Enhancement of application control based on intercepted application data
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
    • H04L41/5074—Handling of user complaints or trouble tickets
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications
    • H04L41/069—Management of faults, events, alarms or notifications using logs of notifications; Post-processing of notifications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications
    • H04L41/0686—Additional information in the notification, e.g. enhancement of specific meta-data

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Debugging And Monitoring (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
IN3264MU2013 2013-10-17 2013-10-17 IN2013MU03264A (enExample)

Priority Applications (2)

Application Number Priority Date Filing Date Title
IN3264MU2013 IN2013MU03264A (enExample) 2013-10-17 2013-10-17
US14/515,585 US9706005B2 (en) 2013-10-17 2014-10-16 Providing automatable units for infrastructure support

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
IN3264MU2013 IN2013MU03264A (enExample) 2013-10-17 2013-10-17

Publications (1)

Publication Number Publication Date
IN2013MU03264A true IN2013MU03264A (enExample) 2015-08-07

Family

ID=52827137

Family Applications (1)

Application Number Title Priority Date Filing Date
IN3264MU2013 IN2013MU03264A (enExample) 2013-10-17 2013-10-17

Country Status (2)

Country Link
US (1) US9706005B2 (enExample)
IN (1) IN2013MU03264A (enExample)

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10257055B2 (en) * 2015-10-07 2019-04-09 International Business Machines Corporation Search for a ticket relevant to a current ticket
US20170116616A1 (en) * 2015-10-27 2017-04-27 International Business Machines Corporation Predictive tickets management
US20170186018A1 (en) * 2015-12-29 2017-06-29 At&T Intellectual Property I, L.P. Method and apparatus to create a customer care service
CN105847065B (zh) * 2016-05-24 2019-05-10 华为技术有限公司 一种网元设备误配置检测方法及检测设备
US10459951B2 (en) * 2016-07-30 2019-10-29 Wipro Limited Method and system for determining automation sequences for resolution of an incident ticket
CN109783944B (zh) * 2019-01-21 2020-12-18 中国石油大学(北京) 三维流动单元模型建立方法、装置和设备
US20220391388A1 (en) * 2021-06-08 2022-12-08 Red Hat, Inc. Automatic replacement of command parameters during command history searching

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6038538A (en) 1997-09-15 2000-03-14 International Business Machines Corporation Generating process models from workflow logs
US20070100782A1 (en) 2005-10-28 2007-05-03 Reed Tom M Method and apparatus for workflow interactive troubleshooting tool
GB0624024D0 (en) * 2006-12-01 2007-01-10 Ibm Event correlation based trouble ticket resolution system incorporating adaptive rules optimization

Also Published As

Publication number Publication date
US20150113008A1 (en) 2015-04-23
US9706005B2 (en) 2017-07-11

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