IN2013MU03163A - - Google Patents

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Publication number
IN2013MU03163A
IN2013MU03163A IN3163MU2013A IN2013MU03163A IN 2013MU03163 A IN2013MU03163 A IN 2013MU03163A IN 3163MU2013 A IN3163MU2013 A IN 3163MU2013A IN 2013MU03163 A IN2013MU03163 A IN 2013MU03163A
Authority
IN
India
Prior art keywords
phrase
audio stream
audio
verification
monitored
Prior art date
Application number
Other languages
English (en)
Inventor
Shmuel Shafferm
Keith Ponting
Valentine C Matula
Original Assignee
Avaya Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Avaya Inc filed Critical Avaya Inc
Publication of IN2013MU03163A publication Critical patent/IN2013MU03163A/en

Links

Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L17/00—Speaker identification or verification techniques
    • G10L17/22—Interactive procedures; Man-machine interfaces
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L2015/088—Word spotting
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/221—Announcement of recognition results

Landscapes

  • Engineering & Computer Science (AREA)
  • Computational Linguistics (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)
  • Indexing, Searching, Synchronizing, And The Amount Of Synchronization Travel Of Record Carriers (AREA)
  • Signal Processing For Digital Recording And Reproducing (AREA)
  • Electrically Operated Instructional Devices (AREA)
IN3163MU2013 2012-10-05 2013-10-04 IN2013MU03163A (OSRAM)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US13/646,303 US10229676B2 (en) 2012-10-05 2012-10-05 Phrase spotting systems and methods

Publications (1)

Publication Number Publication Date
IN2013MU03163A true IN2013MU03163A (OSRAM) 2015-07-10

Family

ID=49293546

Family Applications (1)

Application Number Title Priority Date Filing Date
IN3163MU2013 IN2013MU03163A (OSRAM) 2012-10-05 2013-10-04

Country Status (5)

Country Link
US (1) US10229676B2 (OSRAM)
EP (1) EP2717258B1 (OSRAM)
CN (1) CN103714813B (OSRAM)
IN (1) IN2013MU03163A (OSRAM)
PH (1) PH12013000294A1 (OSRAM)

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US9602665B1 (en) 2013-07-24 2017-03-21 Noble Systems Corporation Functions and associated communication capabilities for a speech analytics component to support agent compliance in a call center
US9674357B1 (en) 2013-07-24 2017-06-06 Noble Systems Corporation Using a speech analytics system to control whisper audio
US9191508B1 (en) 2013-11-06 2015-11-17 Noble Systems Corporation Using a speech analytics system to offer callbacks
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US9972313B2 (en) * 2016-03-01 2018-05-15 Intel Corporation Intermediate scoring and rejection loopback for improved key phrase detection
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US10021245B1 (en) 2017-05-01 2018-07-10 Noble Systems Corportion Aural communication status indications provided to an agent in a contact center
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US10628570B2 (en) * 2017-05-15 2020-04-21 Fmr Llc Protection of data in a zero user interface environment
US10482878B2 (en) 2017-11-29 2019-11-19 Nuance Communications, Inc. System and method for speech enhancement in multisource environments
US10157611B1 (en) * 2017-11-29 2018-12-18 Nuance Communications, Inc. System and method for speech enhancement in multisource environments
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US11183186B2 (en) * 2019-01-16 2021-11-23 International Business Machines Corporation Operating a voice response system
US20220293098A1 (en) * 2021-03-15 2022-09-15 Lenovo (Singapore) Pte. Ltd. Dialect correction and training
US11556696B2 (en) * 2021-03-15 2023-01-17 Avaya Management L.P. Systems and methods for processing and displaying messages in digital communications
US11425252B1 (en) * 2021-05-11 2022-08-23 8X8, Inc. Unified communications call routing and decision based on integrated analytics-driven database and aggregated data
US11902470B1 (en) 2021-11-19 2024-02-13 8X8, Inc. Apparatuses and methods involving parking communications
US12112748B2 (en) * 2022-01-20 2024-10-08 Zoom Video Communications, Inc. Extracting filler words and phrases from a communication session
US12026199B1 (en) * 2022-03-09 2024-07-02 Amazon Technologies, Inc. Generating description pages for media entities
US12395903B1 (en) 2022-05-04 2025-08-19 8X8, Inc. Apparatuses and methods involving call routing via disparate types of communication paths
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US20240062020A1 (en) * 2022-08-16 2024-02-22 Microsoft Technology Licensing, Llc Unified natural language model with segmented and aggregate attention
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Also Published As

Publication number Publication date
US20140100848A1 (en) 2014-04-10
US10229676B2 (en) 2019-03-12
PH12013000294A1 (en) 2015-04-20
CN103714813B (zh) 2017-09-19
CN103714813A (zh) 2014-04-09
EP2717258B1 (en) 2017-05-10
EP2717258A1 (en) 2014-04-09

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