IN2013MU03153A - - Google Patents

Info

Publication number
IN2013MU03153A
IN2013MU03153A IN3153MU2013A IN2013MU03153A IN 2013MU03153 A IN2013MU03153 A IN 2013MU03153A IN 3153MU2013 A IN3153MU2013 A IN 3153MU2013A IN 2013MU03153 A IN2013MU03153 A IN 2013MU03153A
Authority
IN
India
Prior art keywords
customer data
data
social
organizational
customer
Prior art date
Application number
Inventor
Siyo George
Bharatharajan Radhakrishnan
Sudeesh Kumar
Muralidharn Sunitha Mayelil
Original Assignee
Tata Consultancy Services Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Tata Consultancy Services Ltd filed Critical Tata Consultancy Services Ltd
Priority to IN3153MU2013 priority Critical patent/IN2013MU03153A/en
Priority to US14/505,218 priority patent/US20150100515A1/en
Publication of IN2013MU03153A publication Critical patent/IN2013MU03153A/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/067—Enterprise or organisation modelling

Abstract

The present subject matter discloses a customer data unification system (102), implemented in a big data platform (100), for unification of customer data. In an embodiment, the customer data unification system (102) includes a data operation module (210) and an identity resolution module (212), both coupled to a processor (202). The data operation module (210) obtains organizational customer data (224, 226) and social customer data (228) organizational data sources (104) and social media sources (106), respectively. The unstructured data from the organizational customer data (224, 226) and social customer data (228) is processed for standardization and de-duplication. Further, the identity resolution module (212) determine an identity resolution value for the social customer data (228) to determine a similarity between the organizational customer data (224, 226) and the social customer data (228). Subsequently, the organizational customer data (224, 226) and the social customer data (228) are unified.
IN3153MU2013 2013-10-03 2013-10-03 IN2013MU03153A (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
IN3153MU2013 IN2013MU03153A (en) 2013-10-03 2013-10-03
US14/505,218 US20150100515A1 (en) 2013-10-03 2014-10-02 Customer data unification

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
IN3153MU2013 IN2013MU03153A (en) 2013-10-03 2013-10-03

Publications (1)

Publication Number Publication Date
IN2013MU03153A true IN2013MU03153A (en) 2015-07-03

Family

ID=52777793

Family Applications (1)

Application Number Title Priority Date Filing Date
IN3153MU2013 IN2013MU03153A (en) 2013-10-03 2013-10-03

Country Status (2)

Country Link
US (1) US20150100515A1 (en)
IN (1) IN2013MU03153A (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10083167B2 (en) * 2014-10-03 2018-09-25 At&T Intellectual Property I, L.P. System and method for unsupervised text normalization using distributed representation of words
US11687574B2 (en) * 2021-03-29 2023-06-27 International Business Machines Corporation Record matching in a database system

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8909771B2 (en) * 2011-09-15 2014-12-09 Stephan HEATH System and method for using global location information, 2D and 3D mapping, social media, and user behavior and information for a consumer feedback social media analytics platform for providing analytic measurements data of online consumer feedback for global brand products or services of past, present or future customers, users, and/or target markets
US20130282417A1 (en) * 2012-04-20 2013-10-24 Lithium Technologies, Inc. System and method for providing a social customer care system
US9582555B2 (en) * 2012-09-06 2017-02-28 Sap Se Data enrichment using business compendium

Also Published As

Publication number Publication date
US20150100515A1 (en) 2015-04-09

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