IN2013MU02151A - - Google Patents
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- Publication number
- IN2013MU02151A IN2013MU02151A IN2151MU2013A IN2013MU02151A IN 2013MU02151 A IN2013MU02151 A IN 2013MU02151A IN 2151MU2013 A IN2151MU2013 A IN 2151MU2013A IN 2013MU02151 A IN2013MU02151 A IN 2013MU02151A
- Authority
- IN
- India
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
- H04M3/465—Arrangements for simultaneously calling a number of substations until an answer is obtained
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5141—Details of processing calls and other types of contacts in an unified manner
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
- H04M3/5233—Operator skill based call distribution
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US13/630,084 US9357066B2 (en) | 2012-09-28 | 2012-09-28 | Increasing contact center efficiency via multi-cast and multi-item presentation |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| IN2013MU02151A true IN2013MU02151A (en) | 2015-06-05 |
Family
ID=49231310
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| IN2151MU2013 IN2013MU02151A (en) | 2012-09-28 | 2013-06-25 |
Country Status (4)
| Country | Link |
|---|---|
| US (1) | US9357066B2 (en) |
| EP (1) | EP2713590B1 (en) |
| IN (1) | IN2013MU02151A (en) |
| PH (1) | PH12013000183A1 (en) |
Families Citing this family (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US10212194B2 (en) * | 2014-01-20 | 2019-02-19 | Google Llc | Server controlled throttling of client to server requests |
| CN110677510A (en) * | 2019-09-11 | 2020-01-10 | 苏州朗动网络科技有限公司 | Management method, device and storage medium of IP proxy pool |
| US20230247142A1 (en) * | 2022-01-31 | 2023-08-03 | Christiana Care Health System, Inc. | Method and system for management of multi-party communications |
Family Cites Families (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US5703943A (en) * | 1995-10-16 | 1997-12-30 | Lucent Technologies, Inc. | Completion of calls to a preferred agent in an automatic call distributor |
| US5898767A (en) | 1997-06-05 | 1999-04-27 | Intervoice Limited Partnership | Casual agent pool |
| US6091811A (en) | 1997-11-13 | 2000-07-18 | Lucent Technologies Inc. | Ringing technique in automatic call distribution |
| US6359982B1 (en) * | 1999-01-12 | 2002-03-19 | Avaya Technologies Corp. | Methods and apparatus for determining measures of agent-related occupancy in a call center |
| US7003091B1 (en) | 2003-02-21 | 2006-02-21 | Shoretel, Inc. | Resource allocation for simultaneous hunt group |
| US7110523B2 (en) * | 2003-05-30 | 2006-09-19 | Interactive Intelligence, Inc. | System and method for distributing and routing calls in a call center |
| US7787609B1 (en) | 2005-10-06 | 2010-08-31 | Avaya Inc. | Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills |
| US8929533B2 (en) * | 2006-11-27 | 2015-01-06 | Rockstar Consortium Us Lp | Peer to peer contact center |
| FR2912519A1 (en) * | 2007-02-08 | 2008-08-15 | Alcatel Lucent Sas | METHODS OF MANAGING AND ALLOCATING RESOURCES |
| US9955012B2 (en) | 2009-04-21 | 2018-04-24 | Genesys Telecommunications Laboratories, Inc. | Pacing in knowledge worker engagement |
| US8811598B2 (en) * | 2012-02-02 | 2014-08-19 | Avaya Inc. | Scheduling an agent based on a contact center history |
-
2012
- 2012-09-28 US US13/630,084 patent/US9357066B2/en active Active
-
2013
- 2013-06-21 PH PH12013000183A patent/PH12013000183A1/en unknown
- 2013-06-25 IN IN2151MU2013 patent/IN2013MU02151A/en unknown
- 2013-09-20 EP EP13185287.3A patent/EP2713590B1/en active Active
Also Published As
| Publication number | Publication date |
|---|---|
| EP2713590A1 (en) | 2014-04-02 |
| US20140093065A1 (en) | 2014-04-03 |
| US9357066B2 (en) | 2016-05-31 |
| PH12013000183B1 (en) | 2015-01-21 |
| PH12013000183A1 (en) | 2015-01-21 |
| EP2713590B1 (en) | 2020-05-27 |