IN2013MU02144A - - Google Patents
Download PDFInfo
- Publication number
- IN2013MU02144A IN2013MU02144A IN2144MU2013A IN2013MU02144A IN 2013MU02144 A IN2013MU02144 A IN 2013MU02144A IN 2144MU2013 A IN2144MU2013 A IN 2144MU2013A IN 2013MU02144 A IN2013MU02144 A IN 2013MU02144A
- Authority
- IN
- India
- Prior art keywords
- information
- agent
- repositories
- skill
- feedbacks
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
- H04M3/5233—Operator skill based call distribution
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/40—Aspects of automatic or semi-automatic exchanges related to call centers
- H04M2203/402—Agent or workforce management
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
- H04M2203/558—Databases
Landscapes
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US13/630,013 US9083806B2 (en) | 2012-09-28 | 2012-09-28 | Method of bootstrapping contact center |
Publications (1)
Publication Number | Publication Date |
---|---|
IN2013MU02144A true IN2013MU02144A (fr) | 2015-06-05 |
Family
ID=50385218
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
IN2144MU2013 IN2013MU02144A (fr) | 2012-09-28 | 2013-06-25 |
Country Status (2)
Country | Link |
---|---|
US (1) | US9083806B2 (fr) |
IN (1) | IN2013MU02144A (fr) |
Families Citing this family (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20140164476A1 (en) * | 2012-12-06 | 2014-06-12 | At&T Intellectual Property I, Lp | Apparatus and method for providing a virtual assistant |
US9020128B1 (en) * | 2013-10-10 | 2015-04-28 | Avaya, Inc. | System and method for cost-based automatic call distribution with statistically predictable wait time |
US9805320B2 (en) * | 2014-02-27 | 2017-10-31 | Genesys Telecommunications Laboratories, Inc. | Tag-based performance framework for contact center |
US9667786B1 (en) * | 2014-10-07 | 2017-05-30 | Ipsoft, Inc. | Distributed coordinated system and process which transforms data into useful information to help a user with resolving issues |
Family Cites Families (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6170011B1 (en) * | 1998-09-11 | 2001-01-02 | Genesys Telecommunications Laboratories, Inc. | Method and apparatus for determining and initiating interaction directionality within a multimedia communication center |
US6233332B1 (en) | 1998-06-03 | 2001-05-15 | Avaya Technology Corp. | System for context based media independent communications processing |
US7072966B1 (en) * | 2001-08-14 | 2006-07-04 | Etalk Corporation | Skills-based routing of a communication session |
GB2386214A (en) * | 2002-03-09 | 2003-09-10 | Int Computers Ltd | Method and apparatus for providing a helpdesk service |
US8112391B2 (en) * | 2003-07-15 | 2012-02-07 | Accenture Global Services Gmbh | Synchronization of agent skill data |
JP4878477B2 (ja) * | 2006-01-18 | 2012-02-15 | 富士通株式会社 | 情報検索適切度判定処理プログラムおよびオペレータスキル判定処理プログラム |
US7596502B2 (en) * | 2006-07-14 | 2009-09-29 | Agent Shield, Inc. | System and method for replacing contact information on a website |
JP4734191B2 (ja) * | 2006-07-31 | 2011-07-27 | 富士通株式会社 | オペレータ支援プログラム、オペレータ支援装置およびオペレータ支援方法 |
US8380555B2 (en) * | 2008-11-13 | 2013-02-19 | Avaya Inc. | System and method for identifying and managing customer needs |
-
2012
- 2012-09-28 US US13/630,013 patent/US9083806B2/en active Active
-
2013
- 2013-06-25 IN IN2144MU2013 patent/IN2013MU02144A/en unknown
Also Published As
Publication number | Publication date |
---|---|
US20140093062A1 (en) | 2014-04-03 |
US9083806B2 (en) | 2015-07-14 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
WO2014031657A3 (fr) | Système de messagerie électronique utilisant des règles de classification sociale | |
AR086994A1 (es) | Metodo y aparato para estimar los datos relacionados con las celdas | |
WO2012103500A3 (fr) | Contrôle d'accès à un contenu dans un réseau social | |
IN2015DN02657A (fr) | ||
MX353716B (es) | Consultas de busqueda estructuradas basadas en informacion de grafica social. | |
MY196507A (en) | Risk Assessment Using Social Networking Data | |
IN2014DN10274A (fr) | ||
MX344125B (es) | Modificacion de consultas de busqueda estructuradas en redes sociales en linea. | |
MX360928B (es) | Auto-calendario. | |
MX2013001171A (es) | Sistema y metodo para determinar un intervalo de desecho de lubricante. | |
WO2014133522A3 (fr) | Traitement local de files d'attente de messages pour travailleurs cositués | |
BR112017002076A2 (pt) | sistema e método para processo comandado por significado e gerenciamento de informação para melhoria da eficiência, da qualidade de trabalho e da satisfação do consumidor em geral | |
WO2013015723A3 (fr) | Estampille de source d'origine relative à des éléments | |
GB2506309A (en) | Method and apparatus for application costing based on client hardware | |
MX2015008903A (es) | Creacion de datos seguros en una cadena de suministro de petroleo y gas. | |
IN2014DN05680A (fr) | ||
BR112015003856A2 (pt) | sistemas e métodos para histórias de alimentações de fotos múltiplas | |
TW201614571A (en) | Social media sharing system and method | |
MX356937B (es) | Agregacion de contacto en una red social. | |
BR112015008843A2 (pt) | método para fornecer pelo menos parte de um equipamento de óculos | |
IN2014CN02487A (fr) | ||
GB201218197D0 (en) | an instant messaging system | |
IN2013MU02144A (fr) | ||
GB2510299A (en) | Analyzing client data stores | |
MX2016011230A (es) | Herramienta para planear medidas de control de multitudes. |