IN2012DN01711A - - Google Patents

Info

Publication number
IN2012DN01711A
IN2012DN01711A IN1711DEN2012A IN2012DN01711A IN 2012DN01711 A IN2012DN01711 A IN 2012DN01711A IN 1711DEN2012 A IN1711DEN2012 A IN 1711DEN2012A IN 2012DN01711 A IN2012DN01711 A IN 2012DN01711A
Authority
IN
India
Prior art keywords
associated data
channel associated
automatic service
cross
processing module
Prior art date
Application number
Inventor
Xianbin; Chen
Wenyuan; Wang
Original Assignee
Zte Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Zte Corp filed Critical Zte Corp
Publication of IN2012DN01711A publication Critical patent/IN2012DN01711A/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/40—Aspects of automatic or semi-automatic exchanges related to call centers
    • H04M2203/406—Rerouting calls between call centers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872—Non-interactive information services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Exchange Systems With Centralized Control (AREA)

Abstract

The disclosure provides a CTIEX, system and method for implementing channel associated data transmission between an agent and an automatic service, wherein the CTIEX comprises a message module and a processing module; the message module receives a channel associated data request message transmitted by a cross-platform automatic service and transmits the channel associated data organized by the processing module to the cross-platform automatic service; the processing module is configured to analyze a call serial number in the channel associated data request message received by the message module to search out agent-associated information and organize channel associated data. The disclosure is capable of implementing channel associated data transmission between an agent and a cross-platform automatic service. Fig. 2
IN1711DEN2012 2009-08-21 2010-04-21 IN2012DN01711A (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN2009100913786A CN101635774B (en) 2009-08-21 2009-08-21 CTIEX, system and method for realizing transmission of channel associated data of seat and automatic service
PCT/CN2010/072012 WO2011020337A1 (en) 2009-08-21 2010-04-21 Computer telecommunication integration exchanger (ctiex), system and method for channel associated data transmission of agent and automatic service

Publications (1)

Publication Number Publication Date
IN2012DN01711A true IN2012DN01711A (en) 2015-06-05

Family

ID=41594827

Family Applications (1)

Application Number Title Priority Date Filing Date
IN1711DEN2012 IN2012DN01711A (en) 2009-08-21 2010-04-21

Country Status (7)

Country Link
US (1) US8611526B2 (en)
EP (1) EP2469823B1 (en)
CN (1) CN101635774B (en)
BR (1) BR112012003737B1 (en)
IN (1) IN2012DN01711A (en)
RU (1) RU2494564C1 (en)
WO (1) WO2011020337A1 (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101635774B (en) * 2009-08-21 2012-07-18 中兴通讯股份有限公司 CTIEX, system and method for realizing transmission of channel associated data of seat and automatic service
US9219819B1 (en) 2014-05-29 2015-12-22 CafeX Communications, Ltd. Load balancing and sharing of contextual information in a multi-vendor and/or multiple contact center environment
CN112866239B (en) * 2021-01-15 2022-09-09 广州视源电子科技股份有限公司 Proxy authentication device and method and electronic equipment

Family Cites Families (16)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5787403A (en) * 1995-03-08 1998-07-28 Huntington Bancshares, Inc. Bank-centric service platform, network and system
US6038302A (en) 1998-04-02 2000-03-14 Lucent Technologies Inc. Methods and apparatus for processing phantom calls placed via computer-telephony integration (CTI)
US6650748B1 (en) * 1998-04-13 2003-11-18 Avaya Technology Corp. Multiple call handling in a call center
WO2003094046A2 (en) * 2002-04-29 2003-11-13 Siemens Aktiengesellschaft Directory service in an automation system
US7123711B1 (en) * 2003-03-31 2006-10-17 Sprint Communications Company L.P. Call handling system and method
CN100375489C (en) * 2003-06-05 2008-03-12 中兴通讯股份有限公司 Apparatus and method for realizing shielded called exchange equipment prompt sound
US7672444B2 (en) * 2003-12-24 2010-03-02 At&T Intellectual Property, I, L.P. Client survey systems and methods using caller identification information
RU2271074C1 (en) * 2004-08-09 2006-02-27 ООО "НИИР-Радионет" Multifunction system for integration and data transfer of video information services
US20070121822A1 (en) * 2005-11-01 2007-05-31 Victor Carnale Methods and apparatus to allow multiple clients to access a computer telephony interface server
JP4986211B2 (en) * 2006-07-03 2012-07-25 日東電工株式会社 Liquid crystal panel and liquid crystal display device
US20100087180A1 (en) * 2006-10-11 2010-04-08 Intellprop Limited Communications systems
CN101193163B (en) 2006-11-29 2010-05-19 中兴通讯股份有限公司 Method and system for mutual control between automatic service and manual service
EP1936935A1 (en) * 2006-12-22 2008-06-25 France Telecom Method and associated system for instantly obtaining customer consent regarding the purchase of a product or service
RU2359319C2 (en) * 2007-05-11 2009-06-20 Закрытое акционерное общество "Информационная внедренческая компания" (ЗАО "ИВК") Method of integrating information resources of heterogeneous computer network
CN101184128B (en) * 2007-11-06 2011-07-27 中国电信股份有限公司 Method of implementing multimedia information transfer between computer phone integrated device and seat interface
CN101635774B (en) 2009-08-21 2012-07-18 中兴通讯股份有限公司 CTIEX, system and method for realizing transmission of channel associated data of seat and automatic service

Also Published As

Publication number Publication date
CN101635774A (en) 2010-01-27
EP2469823A1 (en) 2012-06-27
US20120134488A1 (en) 2012-05-31
WO2011020337A1 (en) 2011-02-24
BR112012003737A2 (en) 2020-09-15
RU2012106190A (en) 2013-09-27
EP2469823B1 (en) 2018-12-26
BR112012003737B1 (en) 2021-06-29
EP2469823A4 (en) 2014-01-15
US8611526B2 (en) 2013-12-17
RU2494564C1 (en) 2013-09-27
CN101635774B (en) 2012-07-18

Similar Documents

Publication Publication Date Title
SG194693A1 (en) Multi-data type communications system
TW200737796A (en) Transmission device, reception device, and communication method
MX2010008504A (en) Mobile communication system, base station device, mobile station device, and mobile communication method.
WO2011071317A3 (en) Method and apparatus for performing contention-based access in a mobile communication system
MX2009007781A (en) Method for transmitting and receiving system information.
TW200729790A (en) Mobile station, wireless access network apparatus, mobile communication system, and notification information transmitting/receiving method
WO2012141483A3 (en) Method and apparatus for efficiently transmitting information acquired by a terminal to a base station
WO2012074257A3 (en) M2m device and base station for transmission and reception of multicast traffic and method for transmission and reception of multicast traffic
WO2011162520A3 (en) Method and apparatus for transmitting channel state information
TW200943218A (en) Animal management system and scanning access device
EP4233718A3 (en) Systems and methods for processing and transmitting sensor data
MX2009008070A (en) Method and apparatus for emergency broadcast using an emergency broadcast-multicast service.
WO2009129144A3 (en) Method and apparatus for broadcast of system information transmission window
UA93082C2 (en) Device and a method of fast access in a wireless communication system
IN2014CN00559A (en)
WO2012118343A3 (en) Method and apparatus for transmitting a sounding reference signal by a terminal
WO2012002722A3 (en) Method and apparatus for performing client cooperation transmission through a group resource allocation scheme in a wireless access system
EP2137846A4 (en) Methods of transmitting and receiving data in mobile communication system and device supporting the same
MX2015001476A (en) System for and method of transmitting communication information.
WO2010074489A3 (en) Method and apparatus for transmitting scheduling request in wireless communication system
DE502006006252D1 (en) METHOD AND DEVICE FOR SYNCHRONIZING LOCAL SERVICES
WO2008018750A3 (en) Method and apparatus for transmitting message in a mobile communication system
WO2011021889A3 (en) Method for transmitting and receiving information of relation between home base stations
EP2078435A4 (en) Method and system for the collection of voice call statistics for a mobile device
GB0619620D0 (en) Handovers in a communication system