HK1095683A1 - Method for data generation for quality management of call centers - Google Patents

Method for data generation for quality management of call centers

Info

Publication number
HK1095683A1
HK1095683A1 HK07100584.5A HK07100584A HK1095683A1 HK 1095683 A1 HK1095683 A1 HK 1095683A1 HK 07100584 A HK07100584 A HK 07100584A HK 1095683 A1 HK1095683 A1 HK 1095683A1
Authority
HK
Hong Kong
Prior art keywords
data generation
quality management
call centers
centers
call
Prior art date
Application number
HK07100584.5A
Inventor
Jingwei Liu
Original Assignee
Callray Comm Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Callray Comm Co Ltd filed Critical Callray Comm Co Ltd
Publication of HK1095683A1 publication Critical patent/HK1095683A1/en

Links

HK07100584.5A 2005-04-29 2007-01-17 Method for data generation for quality management of call centers HK1095683A1 (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN2005100344912A CN1859457B (en) 2005-04-29 2005-04-29 Method for generating quality detecting data of calling center

Publications (1)

Publication Number Publication Date
HK1095683A1 true HK1095683A1 (en) 2007-05-11

Family

ID=37298318

Family Applications (1)

Application Number Title Priority Date Filing Date
HK07100584.5A HK1095683A1 (en) 2005-04-29 2007-01-17 Method for data generation for quality management of call centers

Country Status (2)

Country Link
CN (1) CN1859457B (en)
HK (1) HK1095683A1 (en)

Families Citing this family (15)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101247434B (en) * 2007-02-16 2012-07-11 中兴通讯股份有限公司 Traffic analyzing method and system
CN101119406A (en) * 2007-09-13 2008-02-06 华为技术有限公司 Quality inspection examining method and system
CN101931709B (en) * 2009-06-27 2013-09-11 华为技术有限公司 Quality control method, device and system
CN102413016A (en) * 2011-11-30 2012-04-11 华为技术有限公司 Method, device and system for implementing QoE (quality of experience) assessment
CN102880630A (en) * 2012-06-26 2013-01-16 华为技术有限公司 Quality inspection processing method and equipment
CN104301554A (en) * 2013-07-18 2015-01-21 中兴通讯股份有限公司 Device and method used for detecting service quality of customer service staff
CN104135578A (en) * 2014-08-15 2014-11-05 国家电网公司 Service data processing method and system based on calling platform
CN107204195A (en) * 2017-05-19 2017-09-26 四川新网银行股份有限公司 A kind of intelligent quality detecting method analyzed based on mood
CN109618064A (en) * 2018-12-26 2019-04-12 合肥凯捷技术有限公司 A kind of artificial customer service voices quality inspection system
CN109639914A (en) * 2019-01-08 2019-04-16 深圳市沃特沃德股份有限公司 Intelligent examining method, system and computer readable storage medium
CN109784718A (en) * 2019-01-14 2019-05-21 四川长虹电器股份有限公司 It is a kind of that system and method is dispatched using the Discrete Manufacturing Process for more acting on behalf of edge calculations
CN109903196A (en) * 2019-01-23 2019-06-18 广州市聚星源科技有限公司 A kind of detection method of intelligence quality inspection
CN110866032A (en) * 2019-11-14 2020-03-06 北京首汽智行科技有限公司 Method for inspecting service quality of customer service personnel
CN111263009B (en) * 2020-01-17 2022-03-18 北京三快在线科技有限公司 Quality inspection method, device, equipment and medium for telephone recording
CN111523317B (en) * 2020-03-09 2023-04-07 平安科技（深圳）有限公司 Voice quality inspection method and device, electronic equipment and medium

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6263049B1 (en) * 1996-10-10 2001-07-17 Envision Telephony, Inc. Non-random call center supervisory method and apparatus
CN1208939C (en) * 2002-04-18 2005-06-29 华为技术有限公司 Network calling center system and network calling processing method
CN100486137C (en) * 2002-07-24 2009-05-06 中兴通讯股份有限公司 System and method for monitoring position business state for calling center
CN100407745C (en) * 2003-09-07 2008-07-30 中兴通讯股份有限公司 System for realizing data searching control in call centre and controlling method

Also Published As

Publication number Publication date
CN1859457A (en) 2006-11-08
CN1859457B (en) 2011-03-16

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Legal Events

Date Code Title Description
PC Patent ceased (i.e. patent has lapsed due to the failure to pay the renewal fee)

Effective date: 20150429