GB2623285A - Dynamic labeling of and generating indications of real-time communication sessions - Google Patents

Dynamic labeling of and generating indications of real-time communication sessions Download PDF

Info

Publication number
GB2623285A
GB2623285A GB2402093.5A GB202402093A GB2623285A GB 2623285 A GB2623285 A GB 2623285A GB 202402093 A GB202402093 A GB 202402093A GB 2623285 A GB2623285 A GB 2623285A
Authority
GB
United Kingdom
Prior art keywords
communication session
real
time communication
communication sessions
dynamic label
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
GB2402093.5A
Inventor
Landry Christopher
Chen Angela
Cao Nancy
Ni Andrew
Adolphe Jacob
Fuenzalida Nunez Joaquin
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Shopify Inc
Original Assignee
Shopify Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US17/462,754 external-priority patent/US11934432B2/en
Priority claimed from US17/462,979 external-priority patent/US20230062177A1/en
Application filed by Shopify Inc filed Critical Shopify Inc
Publication of GB2623285A publication Critical patent/GB2623285A/en
Pending legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/14—Session management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/14—Session management
    • H04L67/143—Termination or inactivation of sessions, e.g. event-controlled end of session
    • H04L67/145—Termination or inactivation of sessions, e.g. event-controlled end of session avoiding end of session, e.g. keep-alive, heartbeats, resumption message or wake-up for inactive or interrupted session
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/14—Session management
    • H04L67/147—Signalling methods or messages providing extensions to protocols defined by standardisation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/2866—Architectures; Arrangements
    • H04L67/30—Profiles
    • H04L67/306—User profiles
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/535—Tracking the activity of the user

Abstract

Systems and methods are described for generating a dynamic label for a real-time communication session. An ongoing communication session is monitored to identify a content characteristic of the communication session. A size of a sliding window is determined based on the content characteristic, where the size of the sliding window defines a segment of the communication session to include in the most recent subset of communications. The most recent subset of communications is analyzed to identify relevant words based on one or more relevancy criteria. A dynamic label associated with the communication session is generated, where the dynamic label includes at least a selected one of the relevant words.
GB2402093.5A 2021-08-31 2022-08-30 Dynamic labeling of and generating indications of real-time communication sessions Pending GB2623285A (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US17/462,754 US11934432B2 (en) 2021-08-31 2021-08-31 Systems and methods for dynamic labeling of real-time communication sessions
US17/462,979 US20230062177A1 (en) 2021-08-31 2021-08-31 Systems and methods for generating indications of real-time communication sessions
PCT/CA2022/051312 WO2023028702A1 (en) 2021-08-31 2022-08-30 Dynamic labeling of and generating indications of real-time communication sessions

Publications (1)

Publication Number Publication Date
GB2623285A true GB2623285A (en) 2024-04-10

Family

ID=85410657

Family Applications (1)

Application Number Title Priority Date Filing Date
GB2402093.5A Pending GB2623285A (en) 2021-08-31 2022-08-30 Dynamic labeling of and generating indications of real-time communication sessions

Country Status (4)

Country Link
AU (1) AU2022341038A1 (en)
CA (1) CA3228869A1 (en)
GB (1) GB2623285A (en)
WO (1) WO2023028702A1 (en)

Citations (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US745740A (en) * 1903-05-13 1903-12-01 Jerome T Smith Heat-indicator.
CN101110795A (en) * 2007-08-20 2008-01-23 北京亿企通信息技术有限公司 Method for conversation in instant communication tools using label
US20100043587A1 (en) * 2006-09-27 2010-02-25 Abb Ab Industrial robot with pressurized air supply in balancing device
US20110093718A1 (en) * 1999-09-07 2011-04-21 Certicom Corp. Hybrid signature scheme
US9165329B2 (en) * 2012-10-19 2015-10-20 Disney Enterprises, Inc. Multi layer chat detection and classification
US20180268818A1 (en) * 2017-03-20 2018-09-20 Ebay Inc. Detection of mission change in conversation
US20190166403A1 (en) * 2017-11-28 2019-05-30 Rovi Guides, Inc. Methods and systems for recommending content in context of a conversation
US20200342866A1 (en) * 2018-08-21 2020-10-29 Google Llc Dynamic and/or context-specific hot words to invoke automated assistant
WO2021011139A1 (en) * 2019-07-18 2021-01-21 Sri International The conversational assistant for conversational engagement
US20210065695A1 (en) * 2019-08-30 2021-03-04 Fujitsu Limited Program storage medium, method, and apparatus for determining point at which trend of conversation changed
US20210125025A1 (en) * 2019-10-28 2021-04-29 Paypal, Inc. Systems and methods for predicting and providing automated online chat assistance

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7457404B1 (en) * 2003-12-19 2008-11-25 Nortel Networks Limited Methods of monitoring communications sessions in a contact centre
JP2019128374A (en) * 2018-01-22 2019-08-01 トヨタ自動車株式会社 Information processing device and information processing method
US11093718B1 (en) * 2020-12-01 2021-08-17 Rammer Technologies, Inc. Determining conversational structure from speech

Patent Citations (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US745740A (en) * 1903-05-13 1903-12-01 Jerome T Smith Heat-indicator.
US20110093718A1 (en) * 1999-09-07 2011-04-21 Certicom Corp. Hybrid signature scheme
US20100043587A1 (en) * 2006-09-27 2010-02-25 Abb Ab Industrial robot with pressurized air supply in balancing device
CN101110795A (en) * 2007-08-20 2008-01-23 北京亿企通信息技术有限公司 Method for conversation in instant communication tools using label
US9165329B2 (en) * 2012-10-19 2015-10-20 Disney Enterprises, Inc. Multi layer chat detection and classification
US20180268818A1 (en) * 2017-03-20 2018-09-20 Ebay Inc. Detection of mission change in conversation
US20190166403A1 (en) * 2017-11-28 2019-05-30 Rovi Guides, Inc. Methods and systems for recommending content in context of a conversation
US20200342866A1 (en) * 2018-08-21 2020-10-29 Google Llc Dynamic and/or context-specific hot words to invoke automated assistant
WO2021011139A1 (en) * 2019-07-18 2021-01-21 Sri International The conversational assistant for conversational engagement
US20210065695A1 (en) * 2019-08-30 2021-03-04 Fujitsu Limited Program storage medium, method, and apparatus for determining point at which trend of conversation changed
US20210125025A1 (en) * 2019-10-28 2021-04-29 Paypal, Inc. Systems and methods for predicting and providing automated online chat assistance

Also Published As

Publication number Publication date
WO2023028702A1 (en) 2023-03-09
AU2022341038A1 (en) 2024-02-29
CA3228869A1 (en) 2023-03-09

Similar Documents

Publication Publication Date Title
WO2020091842A3 (en) Machine learning for channel estimation
US10210865B2 (en) Method and apparatus for inputting information
EP4280112A3 (en) Data processing method and end-cloud collaboration system
AR113590A1 (en) METHODS AND SYSTEMS FOR RECOMMENDING CONTENT IN THE CONTEXT OF A CONVERSATION
MX2018014904A (en) Methods and systems for generation of dynamic multicast channel maps.
EP3832484A3 (en) Semantics processing method, semantics processing apparatus, electronic device, and medium
MY194652A (en) Information recommendation method and apparatus
WO2007092722A3 (en) Systems and methods for providing a dynamic interaction router
BR0307274A (en) Method for Multimodal Communication and Multimodal Network Element
MX2022008683A (en) Method and apparatus for interaction in live streaming.
CN106656767A (en) Method and system for increasing new anchor retention
MY156114A (en) Method, apparatus and computer program product providing slow associated control channel (sacch) repetition
BR112015032010A2 (en) computer program methods, apparatus and products for providing uplink-downlink dynamic reconfiguration information for user equipment
MX2020002417A (en) Resource selection for control signaling in a radio access network.
CN101834809A (en) Internet instant message communication system
EP3961426A3 (en) Method and apparatus for recommending document, electronic device and medium
GB2623285A (en) Dynamic labeling of and generating indications of real-time communication sessions
BR112022002722A2 (en) Power allocation for side-link feedback transmission
CR20230168A (en) Assembly monitoring system
EP3907897A3 (en) System and method for managing collisions in multiple-transmission-and-reception-points communications
WO2022240792A3 (en) System and method for text-based conversation with a user, using machine learning
MX2022001269A (en) Sidelink rate matching and resource mapping method and device.
EP4134885A3 (en) Method and apparatus of recommending data, electronic device, and medium
WEN The analyses of mediation effects based on two-condition within-participant design
US20230068145A1 (en) Systems and methods for dynamic labeling of real-time communication sessions