GB2621040A - A digital video concierge user interface system - Google Patents

A digital video concierge user interface system Download PDF

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Publication number
GB2621040A
GB2621040A GB2316484.1A GB202316484A GB2621040A GB 2621040 A GB2621040 A GB 2621040A GB 202316484 A GB202316484 A GB 202316484A GB 2621040 A GB2621040 A GB 2621040A
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United Kingdom
Prior art keywords
user interface
data
controller
customer
server
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Pending
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GB2316484.1A
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GB202316484D0 (en
Inventor
Martin Rodd
De Blacquiere-Carlkson Alistair
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Individual
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Individual
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Priority claimed from PCT/AU2022/050324 external-priority patent/WO2022226577A1/en
Publication of GB202316484D0 publication Critical patent/GB202316484D0/en
Publication of GB2621040A publication Critical patent/GB2621040A/en
Pending legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
    • G06F9/453—Help systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0241—Advertisements
    • G06Q30/0251—Targeted advertisements
    • G06Q30/0269—Targeted advertisements based on user profile or attribute
    • G06Q30/0271—Personalized advertisement
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0641—Shopping interfaces
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/08—Insurance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N20/00—Machine learning
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L13/00—Speech synthesis; Text to speech systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L13/00—Speech synthesis; Text to speech systems
    • G10L13/02—Methods for producing synthetic speech; Speech synthesisers
    • G10L13/027—Concept to speech synthesisers; Generation of natural phrases from machine-based concepts
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Theoretical Computer Science (AREA)
  • Finance (AREA)
  • Strategic Management (AREA)
  • General Physics & Mathematics (AREA)
  • Development Economics (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Software Systems (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • General Engineering & Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Human Computer Interaction (AREA)
  • Game Theory and Decision Science (AREA)
  • Data Mining & Analysis (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Operations Research (AREA)
  • Technology Law (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)

Abstract

There is provided herein a digital video virtual concierge user interface system which dynamically generates a series of user interface screens which the guide users through online application processes with dynamically generated audio and/or video content. The server generates the user interface along a process path defining user interface definitions. A user interface controller steps through the path to generate a user interface screen for each step according to the respective user interface definition thereof and a personalisation controller extracts customer data from a customer database according to a customer identifier and generates personalised content derived from the customer data so that the user interface controller generates at least one user interface screen in accordance with the personalised content.

Claims (33)

  1. Claims
    1 . A digital video virtual concierge user interface system comprising a server generating the user interface, the server comprising: at least one process defining at least one path, the path defining a plurality of user interface definitions, a database of a plurality of video files for at least a subset of the user interface screens, a processor executing computer program code instructions controllers comprising: a user interface controller to step through the path and to generate a user interface screen for each step according to the respective user interface definition thereof, wherein at least one user interface screen comprises an associated video file embedded therein, a personalisation controller which extracts customer data from a customer database according to a customer identifier and which generates personalised content derived from the customer data and wherein the user interface controller generates at least one user interface screen in accordance with the personalised content; and a data capture controller which captures and stores user input data input via form elements of at least one of user interface screen.
  2. 2. The system as claimed in claim 1 , wherein the at least one process defines a branching of more than one path and wherein the user interface controller is configured to branch to a path according to the user input data.
  3. 3. The system as claimed in claim 1 , wherein, for each user interface screen, the user interface controller automatically commences playing of the associated video file.
  4. 4. The system as claimed in claim 1 , wherein the video file embedded within the at least one user interface screen comprises a video of a human which is displayed and associated speech which is played and which relates to information displayed on the associate user interface screen.
  5. 5. The system as claimed in claim 1 , wherein the personalisation controller generates the personalised content on-the-fly in substantial real-time.
  6. 6. The system as claimed in claim 1 , wherein the personalisation controller selects pre-recorded content from the database in accordance with parameters derived from the customer data.
  7. 7. The system as claimed in claim 1 , wherein the personalised content is personalised video data generated by the personalisation controller.
  8. 8. The system as claimed in claim 7, wherein the generation of the personalised video data comprises overlay text within the video data which is derived from the customer data.
  9. 9. The system as claimed in claim 8, wherein the personalisation controller modifies the video file embedded within the at least one user interface screen to overlay the text thereon.
  10. 10. The system as claimed in claim 1 , wherein the personalised content is speech data generated by the personalisation controller.
  11. 11 . The system as claimed in claim 10, wherein the speech data is derived from the customer data.
  12. 12. The system as claimed in claim 11 , wherein the speech data is synthesised from text of the customer data.
  13. 13. The system as claimed in claim 11 , wherein the speech data is synthesised from a numeric string derived from the customer data.
  14. 14. The system as claimed in claim 11 , wherein the speech data is derived from categorisations of the customer data.
  15. 15. The system as claimed in claim 11 , wherein the speech data is generated according to HTML request variables received from the interface.
  16. 16. The system as claimed in claim 10, wherein the personalisation controller inserts the speech data into audio data of an associated video file.
  17. 17. The system as claimed in claim 16, wherein the associated video file comprises a placeholder specified by meta data thereof and wherein the personalisation controller inserts the speech data to address the placeholder specified by the meta data.
  18. 18. The system as claimed in claim 1 , wherein the personalisation controller modifies form input elements of at least one user interface screen.
  19. 19. The system as claimed in claim 1 , wherein the computer program code instruction controllers further comprise a speech recognition controller which converts captured user speech audio to text.
  20. 20. The system as claimed in claim 19, wherein the data capture controller further captures and stores the text.
  21. 21 . The system as claimed in claim 1 , wherein the controllers further comprise an artificial intelligence controller comprising a trained machine optimised by a machine learning algorithm trained using historical user input data and wherein the trained machine is configured to output at least one of a process path selection and a user interface screen modification.
  22. 22. The system as claimed in claim 1 , wherein the server is in operable communication with the content database and wherein the server transmits request parameters to the content database and receives personalised content selected therefrom.
  23. 23. The system as claimed in claim 22, wherein the speech data is generated by a speech synthesiser and wherein the speech data is stored in the content database which are accessed as a media source by the interface.
  24. 24. The system as claimed in claim 1 , wherein the user interface transmits HTML request parameters to the server which are used to identify the customer.
  25. 25. The system as claimed in claim 24, wherein the HTML request parameters are URL get request parameters.
  26. 26. The system as claimed in claim 1 , wherein the user interface is rendered in a web page and wherein the user interface transmits the input data to the server and receives user interface updates from the server without refreshing the web page.
  27. 27. The system as claimed in claim 26, wherein the web page is served by third- party web server and wherein the interface is embedded within the web page.
  28. 28. The system as claimed in claim 27, wherein the interface is embedded within the webpage as an Frame.
  29. 29. The system as claimed in claim 26, wherein the user interface displays a plurality of user interface screens without refreshing the web page.
  30. 30. The system as claimed in claim 1 , wherein the server authenticates with the customer database to obtain the customer data from the customer database.
  31. 31 . The system as claimed in claim 30, wherein the server transmits the user input data to the customer database for updating the customer data.
  32. 32. The system as claimed in claim 1 , wherein the server communicates with the customer database via an intermediary interface.
  33. 33. The system as claimed in claim 32, wherein the intermediary interface authenticates with the customer database and is configured with a set of authorised customer data fields accessible by the server.
GB2316484.1A 2021-04-26 2022-04-12 A digital video concierge user interface system Pending GB2621040A (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
AU201901228 2021-04-26
PCT/AU2022/050324 WO2022226577A1 (en) 2021-04-26 2022-04-12 A digital video virtual concierge user interface system

Publications (2)

Publication Number Publication Date
GB202316484D0 GB202316484D0 (en) 2023-12-13
GB2621040A true GB2621040A (en) 2024-01-31

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
GB2316484.1A Pending GB2621040A (en) 2021-04-26 2022-04-12 A digital video concierge user interface system

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GB (1) GB2621040A (en)

Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20180295424A1 (en) * 2015-06-26 2018-10-11 Amazon Technologies, Inc. Electronic commerce functionality in video overlays
US20180329722A1 (en) * 2016-07-28 2018-11-15 Accenture Global Solutions Limited Video-integrated user interfaces
US20190045252A1 (en) * 2016-12-30 2019-02-07 Mora Global, Inc. Digital video file generation
US20190141382A1 (en) * 2017-11-09 2019-05-09 Rovi Guides, Inc. Systems and methods for simulating a sports event on a second device based on a viewer's behavior
US20200074182A1 (en) * 2014-02-28 2020-03-05 Second Spectrum, Inc. Methods and systems of spatiotemporal pattern recognition for video content development
US20210089779A1 (en) * 2014-02-28 2021-03-25 Second Spectrum, Inc. Methods, systems, and user interface navigation of video content based spatiotemporal pattern recognition
US20220046313A1 (en) * 2020-08-08 2022-02-10 Haystack TV, Inc. Dynamic context-based video streaming overlay generation
US20220070515A1 (en) * 2019-12-17 2022-03-03 Infosys Limited System and method for personalized video content in conversational interface

Patent Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20200074182A1 (en) * 2014-02-28 2020-03-05 Second Spectrum, Inc. Methods and systems of spatiotemporal pattern recognition for video content development
US20210089779A1 (en) * 2014-02-28 2021-03-25 Second Spectrum, Inc. Methods, systems, and user interface navigation of video content based spatiotemporal pattern recognition
US20180295424A1 (en) * 2015-06-26 2018-10-11 Amazon Technologies, Inc. Electronic commerce functionality in video overlays
US20180329722A1 (en) * 2016-07-28 2018-11-15 Accenture Global Solutions Limited Video-integrated user interfaces
US20190045252A1 (en) * 2016-12-30 2019-02-07 Mora Global, Inc. Digital video file generation
US20190141382A1 (en) * 2017-11-09 2019-05-09 Rovi Guides, Inc. Systems and methods for simulating a sports event on a second device based on a viewer's behavior
US20220070515A1 (en) * 2019-12-17 2022-03-03 Infosys Limited System and method for personalized video content in conversational interface
US20220046313A1 (en) * 2020-08-08 2022-02-10 Haystack TV, Inc. Dynamic context-based video streaming overlay generation

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