GB2584156B - Call routing in a communications network - Google Patents

Call routing in a communications network Download PDF

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Publication number
GB2584156B
GB2584156B GB1907402.0A GB201907402A GB2584156B GB 2584156 B GB2584156 B GB 2584156B GB 201907402 A GB201907402 A GB 201907402A GB 2584156 B GB2584156 B GB 2584156B
Authority
GB
United Kingdom
Prior art keywords
communications network
call routing
routing
call
communications
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
GB1907402.0A
Other versions
GB2584156A (en
GB201907402D0 (en
Inventor
Walker Joanne
Claxton Robert
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
British Telecommunications PLC
Original Assignee
British Telecommunications PLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by British Telecommunications PLC filed Critical British Telecommunications PLC
Priority to GB1907402.0A priority Critical patent/GB2584156B/en
Publication of GB201907402D0 publication Critical patent/GB201907402D0/en
Publication of GB2584156A publication Critical patent/GB2584156A/en
Application granted granted Critical
Publication of GB2584156B publication Critical patent/GB2584156B/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2027—Live party detection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
GB1907402.0A 2019-05-24 2019-05-24 Call routing in a communications network Active GB2584156B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB1907402.0A GB2584156B (en) 2019-05-24 2019-05-24 Call routing in a communications network

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB1907402.0A GB2584156B (en) 2019-05-24 2019-05-24 Call routing in a communications network

Publications (3)

Publication Number Publication Date
GB201907402D0 GB201907402D0 (en) 2019-07-10
GB2584156A GB2584156A (en) 2020-11-25
GB2584156B true GB2584156B (en) 2021-10-13

Family

ID=67385464

Family Applications (1)

Application Number Title Priority Date Filing Date
GB1907402.0A Active GB2584156B (en) 2019-05-24 2019-05-24 Call routing in a communications network

Country Status (1)

Country Link
GB (1) GB2584156B (en)

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060291641A1 (en) * 2005-06-02 2006-12-28 Lucent Technologies Inc. Methods and systems for selective threshold based call blocking
US20100278325A1 (en) * 2009-05-04 2010-11-04 Avaya Inc. Annoying Telephone-Call Prediction and Prevention
US20150003600A1 (en) * 2013-06-28 2015-01-01 Vonage Network, Llc Systems and methods for blocking undesired automated telephone calls
CN108366173A (en) * 2018-01-05 2018-08-03 腾讯科技（深圳）有限公司 A kind of phone recognition methods, relevant device and system
GB2560961A (en) * 2017-03-30 2018-10-03 British Telecomm Communications Network

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060291641A1 (en) * 2005-06-02 2006-12-28 Lucent Technologies Inc. Methods and systems for selective threshold based call blocking
US20100278325A1 (en) * 2009-05-04 2010-11-04 Avaya Inc. Annoying Telephone-Call Prediction and Prevention
US20150003600A1 (en) * 2013-06-28 2015-01-01 Vonage Network, Llc Systems and methods for blocking undesired automated telephone calls
GB2560961A (en) * 2017-03-30 2018-10-03 British Telecomm Communications Network
CN108366173A (en) * 2018-01-05 2018-08-03 腾讯科技（深圳）有限公司 A kind of phone recognition methods, relevant device and system

Also Published As

Publication number Publication date
GB2584156A (en) 2020-11-25
GB201907402D0 (en) 2019-07-10

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