GB2489195A - Marina berth booking management system - Google Patents

Abstract

A web-based system that allows a user to book a berth in different marinas. A web server may (i) generate a web page that enables any person holding a berth at one of the marinas to access the server to indicate that his berth is available for use at a defined time and that (ii) enable the user to locate, book and pay for that berth, with a payment being made automatically to the person holding the berth. The web server may generate a web page that enables any person holding a berth at one of the marinas to access the server to indicate that his berth is available for use at a defined time. Prior art approaches require the mooring manager alone to indicate that specific berths (generally visitor berths) are available. But by enabling any berth holder to indicate that his berth is available for use, the number of available berths is vastly expanded.

Description

I

A WEB-BASED SYSTEM THAT ENABLES USERS TO BOOK BOAT BERTHS IN

MARINAS

BACKGROUND TO THE INVENTION

1. FIELD OF THE INVENTION

The invention relates to a web-based system that allows a user to book a berth in any of several different marinas.

2. DESCRIPTION OF THE PRIOR ART

For the boat owner, there is a need to address the logistical stress of cruising, to reduce costs, improve administration and address marina inflexibility. Examples of the specific problems experienced by boat owners are given below. r

Boat owners currently suffer: * The significant increase in the cost of sailing, when a boat is away from its home berth, with boat owners pang for sitors mooring fees as well as annual permanent mooring fees. Since it is currently difficult claiming back mooring fees from marinas.

* The stress of entering a marina and not being certain of having a berth, paying for it and its facihties.

* The time consuming organisation and complexities of arranging events, regattas, cruises, races, open meetings, meetings, crews, sailing holidays using traditional methods such as email and the telephone.

* The limited availability of cruising schemes (sub-letting or visitor credits) which are only available from a small number of larger marina companies such as MDL, Premier and Quay Marinas (14% of UK marinas).

* The inflexibility of long term bookings, insomuch as if a berth is not taken due to weather conditions or crew illness, the sailor may incur a booking penalty or lose the entire amount.

* The safety of boat owners who may have a detailed passage plan however lack the platform to share it with friends, family and emergency services.

Similarly, mooring managers have issues with management, occupancy and the efficient use of their moorings: * Boat owners failing to inform marina offices that they are leaving to cruise, meaning that revenue cannot be generated from otherwise vacant and available berths.

* Boat owners booking a berth then not showing up, adding administration difficulty, and which in turn means that an earlier boat may have been turned away.

* Boats currently may enter a marina without adequate insurance, and other certificates required by some European ports. (The Waypoint will allow users to upload certificates and mooring managers will he able to view these onhne) * Smaller marinas and boatyards cannot introduce cruising schemes due to factors of scale.

* Personally owned moorings are seldom sub-let as the advertising and associated administration effort is too great.

* Reduced movement, cruising and use of boat by boat owners due to the difficulties and inflexibility of the current berthing systems.

A number of websites have been developed that seek to address in part some of these problems.

C However, none provide a comprehensive solution. For completeness, we list the ptior art web sites below.

The website www.Dockspot.com makes available a set of predefined berths at marinas in Sweden and Finland. These are visitor' berths -i.e. berths that are specifically set aside for the use of visitors booking through the website. Users of the site can book and pay for the berths online on the site. But the number of visitor berths is quite limited in most marinas.

The website www.portbooker.com provides a directory of marinas worldwide where users of the site can make reservations, book and pay for visitor berths for some of the matinas online. The site also offers other features in relation to the marina location, such as weather. But the number of visitor berths is quite limited in most marinas. It is also disadvantageous that the user cannot see which berth he would like to hook on a map before booking.

The website www.Marinas.com provides a directory of marinas worldwide. The site allows users to send a reservation request online for a visitor berth to a specific marina. The site does not allow the user to send hooking requests to all listed marinas. The site is disadvantageous since no actual hooking is made on the site and the marina has to respond manually, for instance over phone or mail, to the user confirming a possible booking and then taking the payment separately.

The website www.marinalife.com provides a directory of marinas where users of the site can make reservations for visitor berths online. The site also offers other features in relation to the marina location, such as weather.

The website www.findamarina.co.uk provides a directory of marinas in the UK. The user can request a reservation for a visitor berth through the site. The site is disadvantageous since no actual booking is made on the site and the marina has to respond manually, for instance over phone or mail, to the user confirming a possible booking and then taking the payment separately.

The \vebsite www.marinefuel.com provides a directory of marinas. Users can send reservation requests for visitor berths through a partner website. The site is disadvantageous since users cannot book directly on the site. c\J r + +

The websites wsw.marinasonhne.net, www.portfocus.com, www.berthsearch.com, v.safeberths.com and wv.worldmarinaguide.com provide directories of marinas for the user to search. The websites do not provide any onhne booking function. The sites are disadvantageous since users cannot hook directly on the site.

The websites www.usaboatslips.com and www.docksearch.com provide hstings of berths in marinas and privately held available to rent. Users of the site cannot book the berths directly on the site but rather use the contact details provided and arrange bookings offline. This is disadvantageous for the site's user and for the marina not being able to take bookings automatically.

The websites waw.saiingnetworks.com, www.yachtpals.com and www.sailnet.com, www.dockwalk.com provide vatious forms of social interaction for sailors. Some of the websites also provide directories of marinas. The sites are disadvantageous since users cannot book directly on the site.

As seen above, many websites have an online directory of marinas that allow visitor berths to be reserved and in some cases also booked. However, many of the directories have substantial gaps in the information and are often difficult to navigate and use. While several sites offer the opportunity to make a reservation request onhne which has to be confirmed by the marina or a booking agent, only two of the \vebsrtes offer the possibihtv of making an actual booking including payment, and these are restricted to booking visitor berths; in busy marinas, these can be quite limited in number and rapidly over-subscribed. The social network type sites focus on the social element only. None of the prior art websites therefore solves all of the specific problems currently experienced by boat owners and mooring managers.

The sailing and boat industry is both historic and prestigious and is vital to many communities across the United Kingdom, in North America (in particular around Florida and the Great Lakes) and Scandinavia. In the UK alone there are around 35,200 full time staff employed within the leisure and small commercial marine industry. With the wider economic benefit of the 223 coastal marinas in the UK resulting in up to QUO million value added contributions. The present invention aims to rejuvenate this market by opening communication channels and breaking down barriers between stakeholders. c\J r

LU c\J

SUMMARY OF THE INVENTION

The invention is a web-based system that allows a user to book a berth in any of several different marinas, in which the system includes a web server that @) generates one or more web pages that enable any person holding a berth at one of the marinas to access the server to indicate that his berth is available for use at a defined time and that ii enables the user to locate, book and pay for that berth, with a payment being made automatically to the person holding the berth.

Holding a berth' is to be understood as meaning, for example, owning, renting, co-owning, timesharing, controlling a berth, having the right to allow a third party to use a berth. The owner of a berth hence holds' a berth. A mooring manager also holds' a berth.

The term marina' should he expansively construed to cover anywhere that boats or other kinds of \vater-based vessels (e.g. sea kayaks, jet skis etc.) can be moored or berthed; it hence includes large, purpose or custom-designed harbours designed for many boats, as well as simple moorings such as a single berth at the bottom of someone's garden. r

This approach differs from prior art web-based systems because, amongst other differences, the web server generates a web page that enables any person holding a berth at one of the marinas to access the server to indicate that his berth is available for use at a defined time. Prior art approaches require the mooring manager alone to indicate that specific berths (generally wsitor berths) are available. But by enabling any berth holder to indicate that his berth is available for use, the number of available berths is vastly expanded. By fully enabling a payment to the berth holder, the berth holder also benefits rapidly and is incentivised to share his berth without having to incur any significant investment in time or expense. The payment to the berth holder need not be the entire payment made by the user; in many cases revenue will be shared between the \vebsite, the marina and the berth holder.

Features in a preferred implementation include the following: The server is operable to provide a web site that includes web pages that * allow the user to search for berths available in multiple marinas by entering a search request into a web page generated by the server.

* allow the user to search for berths by entering a location into a location field in a web page generated by the server, and entering arrival and departure dates.

* (i) enable any person holding a berth at one of the marinas to indicate that his berth is available for use at a defined time and also that @i) enable the user to search for, book and pay for that berth.

* enable the person holding a berth at one of the marinas to indicate that his berth is available for use at a defined time solely by making a booking for his boat to use someone else's berth, leading automatically to his own berth being listed as vacant by the server.

* include a map that graphically shows search results, the map indicating which marina or marinas have berths available on a given date.

* allow the user to enter details of their own boat and the search results are then filtered so that only suitable berths are shown.

* provide a graphical map in response to a search request that includes a location in that map.

* enable the user to enter and to share a passage plan, including one or more marinas.

r * enable users to enter and to share a detailed passage plan, with berths that have been reliably booked, enhancing the safety of users at sea.

0 display weather based booking criteria for automated booking or cancellation of a berth 14) if a weather-specific criteria is met.

* enable the booking time of the berth to be variable, from short periods, such as one or more hours, up to long stays and permanent spaces.

* enable boat owners to provide insurance information or certificates to a marina before entry.

* enables peer to peer sharing of berths, namely between individuals that hold a berth and individuals that wish to book and pay for that berth.

* allows a visitor to that web page to select between the option of signing up or registering either (i) as a boat or berth owner or (ii) as a mooring manager.

* provide linking and/or tagging of specific berths and marinas to discussion forum discussions.

* enables the posting and sharing of passage plans to facilitate boat owners or crew to search for crew members or to facilitate crew members to search for boats.

The server may enable the payment made by the user automatically to be split * between the berth holder and an entity running the server, if the berth is not within a marina.

* between the marina and an entity running the server if the berth is part of a marina, and no third party is the holder of the berth or at least is not to benefit from the user's use of the berth.

* between an entity running the server, the marina and the berth holder if the berth is part of a marina and the berth is held by someone else than the marina.

The payment made by the user to be an actual transfer of funds, or a transfer of a virtual currency between the accounts on the server.

A second aspect is a method of enabhng a user to book a berth in any of several different marinas, in which the method includes the steps of: (a) a person holding a berth accessing a web server that generates one or more web pages that enable any person holding a berth at one of the marinas to indicate that his berth is available for use at a defined time; and r (b) a user accessing the web server to search for, book and pay for that berth, with a o payment being made automatically to the person holding the berth.

LU c\J

BRIEF DESCRIPTION OF THE DRAWINGS

The invention will be described with reference to the accompanying Figures, which illustrate the operation of an implementation of the invention called The Waypoint.

Figure 1 shows the Waypoint homepage.

Figure 2 shows searching for berths on The Waypoint homepage.

Figure 3 shows Account types.

Figure 4 shows the page Create a Boat Owners account.

Figure 5 shows the page Welcome to The Waypoint.

Figure 6 shows the Account Activation page.

Figure 7 shows the Profile settings page.

Figure 8 shows the Updating contact information page.

Figure 9 shows the Personal information page.

Figure 10 shows the page My Boats.

Figure 11 shows the page My Berths. r

Figure 12 shows the Account overview page.

Figure 13 shows the page Create a passage plan.

Figure 14 shows the page Saving a passage plan.

Figure 15 shows the page Book a Berth.

Figure 16 shows the My Bookings page.

Figure 17 shows the Marina homepage.

Figure 18 shows the Mooring Manager account overview.

Figure 19 shows the Single berth view.

Figure 20 shows the Single berth with overlay.

Figure 21 shows creating a vacancy for multiple berths.

Figure 22 shows setting vacancies by date.

Figure 23 shows an example of a booking.

Figure 24 shows an interconnection example.

Figure 25 shows the Mooring manager data type detail.

Figure 26 shows the Boat owner data type detail.

Figure 27 shows an example of the certification display.

Figure 28 shows an overview of financial transactions: member transaction event.

Figure 29 shows an overview of financial transactions: visitor mooring booking event.

Figure 30 shows an overview of the Waypoint.

Figure 31 shows the Wavpoint's programming structure. c\J r

LU c\J

DETAILED DESCRIPTION

The invention is implemented in a system from 247Seas Limited trading as The Waypoint®'. The Wavpoint is an Internet based business, which proposes to provide a revolutionary new system of searching, booking and paying for boat berthing. Its aim is to provide a platform for mooring owners, such as marinas, boatyards, harbourmasters and boat owners, to co-ordinate the letting and re-letting of berths. Akin to online dating and professional social networking, The Waypoint benefits from the potential to leverage networks of boat owners who will experience savings in time, money and effort, and in turn mooring owners should expect increased visitor occupancy and improved revenue from greater than before boat movements.

The key benefits for marinas, boatyards, harbourmasters and private berth holders are: The Waypoint will allow customers to occupy berths vacated by permanent berth holders.

* The Waypoint will bring customers searching for moorings online.

* The Waypoint will provide an online & mobile phone transaction and reservation portal.

o The key benefits for boat owners are: If) The Waypoint wifi provide an online reservation portal and passage planner for available C\J 20 berths and moorings.

* The Waypoint will re-advertise boat owners vacant berths while away, and give them a percentage of the proceeds to offset the cost of visiting other marinas and moorings.

* The Waypoint will provide a community to plan, share & organise crews and cruising.

The website currently provides the functionality for boat owners to search all of the marinas in North America and Western Europe via Google maps or a search bar interface. The invention is however not limited to a specific geographic area. Once a mooring has been selected, users will be able to book and pay online, using secure industry standard payment gateways. Additionally, the user will be able to passage plan, share content, form groups/events and communicate with other boat enthusiasts.

The pastime of sailing and cruising is a segment of the UK's 31 óbn overall leisure & small commercial marine industry (+5% from 2006/7). The market has experienced consistent growth and has survived the recent downturn in the world economy remarkably well, with no marinas closing since 2008. Additionally, grass roots sailing has benefited from a L23m London Olympics funding award (2009 to 2013) from the UK Government to encourage the development of the sport.

Sail and motorboat (over 26f0 ownership currently stands at 115,000 in the British Isle and Northern Ireland; roughly half of these boats will use coastal marinas, of which there are 223 (with 20 plus berths). The remainder of boats will be on private moorings. In the United States there are 995,000 sail and motorboats and 6,181 marinas; Canada has 250,000 boats and 1575 marinas and Scandinavia has 350,000 boats and 3258 marinas.

The present invention provides, in the Waypoint implementation, a common platform where boat owners and berth holders can interact, book and manage berths automatically; including making them vacant, searching, paying and distributing the revenue.

The \vebsite has tiered membership levels for boat owners to join the website. The annual membership fee will be free, although these members will be charged a transaction fee for booking berths online. It is expected that a significant proportion of these members wifi take up a subscription subsequently paying typically L5° per year for which they receive a reduced transaction fee, advanced features and other further benefits. Other revenue streams such as database leasing, advertising revenues and classified listings are to be exploited.

Although there are currently a number of specialist sailing and boating sites online, there are at present none offering the faciht to co-ordinate and optimise berthing. The Waypoint is an entirely unique solution by offering sub/re-letting via an Internet platform, creating a new market.

Web site goals * To enable boat owners to more effectively & efficiently manage their passages, temporary and permanent berths, saving them time and money.

* To enable marinas to efficiently manage their berths, increasing usage and revenue.

* To provide via one interface; a place for stakeholders to manage, reserve, control and optimise their berths.

To become a point of focus for all boating enthusiasts on the Internet; improve on the currently available facilities, communications and networks between them, \vhilst offering unique sailing applications.

The aim of the Waypoint is to address the needs of boat owners and mooring managers such as marinas, boatyards and harbour masters alike, by addressing the points of pain in the existing culture of boat ownership and mooring management, as described in the description of the Prior Art above.

The Waypoint delivers a workable solution to the pains experienced currently by the stakeholders described above and is relevant, interesting and useful to boat owners.

The Waypoint objectives The Waypoint provides a manageable, scalable and profitable platform for all involved parties.

The Waypoint enables boat owners to effectively "sub-let" any moorings they might themselves r hold and also find vacant moorings an3where in the world. Users are able to view the mooring, its facilities, prices, book and pay online. If the passage changes due to unforeseen circumstances then they can use a mobile optimised website / smartphone application to contact the marina to cancel and rearrange another. The users can cruise freely, and earn income (in the form of transferable and reclaimable credits) whilst they are away if their home berth is occupied by a visiting boat owner.

Mooring managers will benefit from access to a pool of potential revenue currently not accessible to them. The system will provide access to an incremental revenue stream they could not otherwise access. Mooring managers are also able to advertise their moorings across the \vOrld, take bookings and payments via The Waypoint. By recording boat owner's information online, marinas will be able to access records reducing paperwork; the payment methods provided also reduce sleep and scoot' incidents (where a boat enters a marina after hours and leaves before staff can receive payment).

The Waypoint's proposal makes seafaring fairer for all parties concerned, reinvigorate the industry, increasing boat movement and opening the market for the many fragmented small family run marinas.

The Waypoint will initially not be providing standalone hard/software solutions, as evangelists of \veb-enabled systems which can be rolled out to marinas with the minimum of fuss, training and cost far outweighs the costly traditional model of EPOS/POS solutions. It is however understood that the invention also could be in the form of various applications running on smartphones, tablet computers or similar personal devices. The applications could provide either access to the full range of services/settings as the web interface or a limited range of services/settings.

PRODUCT AND TECHNOLOGY

Currently UK based sailors, boat owners and crews have no central online location to search, edit, store, publish and share essential sailing data such as passage plans, mooring bookings and events information and crewing. A number of sites liave sprung up to address some of these needs, for example some websites provide detailed marina listings and some offer Cfind a crew' r facilities. However, they have no useful linkage to concurrent planning activities such as passage planning and marina booking.

The Waypoint is written using Ruby on Rails, a computing language used by popular websites, the invention is however not limited to the programming language used. The site will be hosted on Linux servers using Amazon's Engine yard cloud based hosting, which allows for a scalable and cost effective hosting solution. Payment Solutions are provided by SagePay, which also covers PayPal integration. Payments are secured by \7erisign SSL certificates. Overview of the programming structure can he seen in Figure 31.

The site will have two core user groups, which are defined as the following; Mooring managers: marina owners, boatyards, harbourmasters, charter/sailing schools, yacht clubs and Crown estates.

* Members: (includes visitors); boat owners, individual berths owners, sailors, crews, boating enthusiasts, businesses and anyone else with an interest in the services provided by the site.

An overview of the Wavpoint's structure can be seen in Figure 30. The Waypoint is a web-based system that gives users of the website access to a server either through the "Boat user \vorld" or through the "Mooring manager world". The database can also be accessed via the "Admin \vorld" and it is also possible for "Private berth owners" to access the database.

MAIN SITE FUNCTIONALITY

The main site functionahty -key requirements are described below. It is understood that some of the described features will only he accessible to paying or premium users. Some of the features will he available to all users and even to visitors of the site.

Mooring booking/sharing and advertising Users who sign up to the site will be able to search, book and pay for berth spaces from mooring managers. Initially before the site gets a significant number of boat owners signed up, these will CJ be visitor berths, which mooring managers will allow The Waypoint to broker. However, in time, members will sign up to sub-letting their moorings and more transactions will be based on a peer-to-peer basis.

Lon term lets and berth waitin lists Users will be given the option of paying for their long-term permanent berths through the site.

The berth owner could set different discount levels depending on the length of the stay. The discount could also vary depending on if the user pays the full fee upfront or in instalments.

The \vebsite will also allow members to join waiting hsts for highly subscribed moorings. The user would get a notification if a berth would be free matching the criteria set by the user. These criteria could be a specific berth or for instance the size of the boat, depth or facilities provided at the berth and the desired date and length of stay. The Waypoint could also provide for the user to be able to select if he would hke to be notified if only one of the desired days in his preferred range is available or if the whole length of stay has to be available for the same berth or for different berths within the same marina.

Passage Planning Users will be able to use a mapping tool to plan their passages; they will be able to plot a desired route with waypoints and latitude/longitude. The passage planner will allow crew members to view, comment and agree the plan; Passages can also be shared with friends and made public. An unlimited amount of passages will be able to be saved online or sent to PDF initially and to GPX, CSV, KML and more in the near future.

Profiles and sailing networks Each boat, boat owner, crew member, marina and business will be able to have a profile with which to express their sailing life or business, including photos, blogs and previous passages.

These will be available to be accessed by friends, crews and the public (if permitted). Group and event formation will allow further enhancement of the social networking facilities and \vJ]1 help grow recognition of the site by the use of invitations and sharing.

Smartphone applications The Waypoint would also be available through different forms of handheld devices such as smartphones or tablet computers. This could be through a dedicated application or through the r regular web interface or through a specific mobile device web interface. It is optional to provide the full functionality of the main web interface also in the mobile applications and the mobile specific web interface. LU20 c\J

Weather The Waypoint shall feature real-time weather information overlaid onto the site mapping, feeds could come from such sources such as Radar, Satelhte, and reputable onhne providers Accu Weather/Met Office).

The latest actual and forecasted weather, wind and rain conditions for either the closest weather zone to the users location (enabled with the use of a browser geolocation API in HTML5) or configured during the user sign-up. This will automatically change as the map view changes.

Further functions such as tides overlay and plug-ins from providers such as Windfinder, Windguru, Gribview will be available to advanced members.

One additional feature which the system could provide for is the ability to set certain weather related criteria for the berth bookings. For example when the wind is above a user-defined threshold, the system \vould book or cancel a specific berth. The berths to book or cancel could be selected from a predefined range of berths. Chart

The Waypoint Application will allow users to search for berths using, both the current Google maps solution and Charts (provided by for instance Navionics) which allow the tool to be of greater use to sailors at sea.

Chart overlays will be available for users so they can more accurately and usefully plan their passages.

Forums An active members community is encouraged to share information, recommendation and advice in the forums. This would be an ideal place for boat/berth owners associations to communicate.

The forums are the place for members and visitors to talk about boating issues by forming discussion groups, helping to develop the sense of community and provide site Cstickiness (a web 2.0 term which describes the retentiveness of a site).

The option to link a specific discussion to a marina or for the users to CCtag a marina or specified berth within a marina to a forum thread will be provided for.

Fuel Prices The Waypoint will enable partner marinas to update their fuel prices to allow members to search for the cheapest fuel prices, alongside berth availability etc. This feature could be improved by plugging in data from other online resources such as fuel price specific websites, in the form of an API to gather data of non-partner marinas.

Crew Finder Users will be able to upload their current location onto the passage planning map, to solicit for crew or to volunteer to be crew, once located on the map a link to the profile concerned is provided, allowing members to interact.

Web Cams Users will be able to view webcams from around the world from locations such as headlands, marinas, lighthouses etc. Classifieds l\iembers of The Waypoint will be able to list items for sale through a dedicated sales portal, from job offers to boat equipment. The site would charge a single listing fee rather than a percentage of final sale, premier members would be able to list a certain number of items free of charge a month.

Mail a Sail -Data Crushing The website will estabhsh links with "mail-a-sail", data compression tool which allows users to update logs from their Satellite phones when at sea whilst keeping the cost per minute down.

Service bookings Users will be able to order haul-outs and tables at restaurants via booking tools embedded into marina profiles. r

Additional widgets Widgets enhance the sites usabifity and will be added monthly to paying members profiles. The widgets will tend to be off-the-shelf and could include such tools as currency converter, thght scheduler, Google search bar and so on. Users of the site is encouraged to inform The Waypoint what they would find useful to have via Uservoice, which allows suggestions and comments to be voted upon by other users.

BENEFITS TO MEMBERS AND MOORING MANAGERS

As described above there will be different membership levels to the site. The entry-level membership will be free and have only a limited range of benefits available. The paid-for membership level will have a broader range of benefits available and also a different transaction fee structure when booking berths.

Benefits to boat owners/members The unpaid/free membership level gives access to several features. These include: * Search, view, book and pay for berths online * Save and share passages with invited crew members * Save a passage plan as a print out, PDF or email * Form a limited number of events to organise passages and crews * Browse UK, US, Canadian and Scandinavian moorings * Book and pay for moorings over a GPRS, 2G and 3G enabled website * Pay for moorings using a basic smartphone application * View useful weather information and save settings * Browse global moorings, read reviews and other user generated content * Download useful kit lists, guides * Take part in forum discussions * Improve user profile with additional widgets * Reserve permanent berths in the future and receive alerts from marina waiting lists The paid-for membership level gives access to several additional features to the ones included in r the free membership. The additional features include: * Reduced transaction fee for berth booking and payment LU Form unlimited groups and unlimited events 04 Save a passage to numerous formats including, GPX, Google earth KML), PDF, CSV Pay for moorings using a free smartphone application * View useful \veather information with additional plug-ins from specialist providers such as \Vindguru * Save and publish passages to numerous formats with white label branding * View useful weather information with additional plug-ins from Windfinder, Gribview Usage of mail-a-sail Satellite phone data compression tool * Advanced profile, with unlimited video, picture uploads, upload logo * Further weather and management enhancements Benefits to mooring managers The unpaid/free membership level for mooring managers gives access to several features. These include: * Increase occupancy, improved public relations (PR) with boat owners and assistance from a network of signed up marinas.

* 24 hour 7 days a week Payment via web, mobile phone which should significantly reduce non fee-payers arriving or leaving outside office hours * Control of unlimited amount of berths * Less paperwork for administration (efficient & environmentally friendly) * Boat owners shall be motivated to opt to notify their home marina of their occupancy * Automatic berth booking notifications via the web or mobile interface.

* Mooring manager can see the insurance documentation, and other certification of boats moored in their harbours * Assistance from The Waypoint to improve and configure set up and answer questions.

* Free advertising across a number of platforms, such as RSS, Newsletters, Search Engines, Social Media and Print * Local and regional priority results on passage plan page c'J 15 Appear in mapping search results when users are looking for moorings r * Add quick look service icons * Ability to list services in a directory such as chandlers * Work//boat services and restaurant table booking done through the site * Free profile (up to 5 page website) * Sell items in classifieds * Blog and news feeds * Add geo tagged photos The paid-for membership level for mooring managers gives access to several additional features to the ones included in the free membership. The additional features include: * Discount on transaction charges * Priority listing in mooring search results * Feature on national home page * Sponsored newsletter and blogs * Add boat owners to berth waiting lists, offer long term bookings * API development * Embed the ability to book within own website o Bespoke marina mapping with graphical interface o Enhanced white label profile with configurable pages Improve management reviews

MARKET ENVIRONMENT AND INDUSTRY

The saihng and boat industry is both historic and prestigious and is vital to many communities across the United Kingdom, in North America (in particular around Florida and the Great Lakes) and Scandinavia. In the UK alone there are around 35,200 full time staff employed witbin the leisure and small commercial marine industry. With the wider economic benefit of the 223 coastal marinas in the UK resulting in up to DUO mllhon value added contributions. The \Vaypoint aims to rejuvenate this market by opening communication channels and breaking down barriers between stakeholders. Boat owners will pay for the service because they can offset some of their mooring fees, marinas will sign up because they will be able to generate more income from better occupancy. r

The following passages identify the many potential users and who could benefit from The Waypoint offering that would be the most hkely to use mooring permanently.

Tiered Boat ownership Number of boats owned in the UK and abroad by UK households: the number of boat owners is made up of the following; Tier I (primary focus) Boats over 26ft, offshore Motorboats and Canal boats: UK ownership = 115. 600 North American 995. 000 Scandinavia 350, 000 Tier 2 (secondary focus) Registered boats (including fishing vessels, and boats used on inland waterways and lakes): UK ownership = 560, 000 North American 19, 200, 000 Scandinavia 3. 000, 000 Tier 3 (residual focus) Small sailing boats (less than 2.5 metres), canoe/kayaks ncluding sea kayaks), rowing boats, ribs/inflatable's, sport boat (racing, windsurfer, personal watercraft (jet skis): UK ownership 665, 170 North American 12, 900, 000

BUSINESS MODEL

After reviewing the market, the competition and speaking to a number of sailors, there seems to be enough pain for a solution to be sought. Sailing and its management are dated and falling behind other leisure industry providers such as hotehers and restaurateurs. Many marinas fail to even have an email address; this will have an increasingly detrimental effect on their business, as (\J a high proportion of the UK population is web aware these days. r

With the UK having 115, 000 tier one Boats, and 3 million globally, the market could be described as being finite. However the site will not only appeal to boat owners, but crews, friends and families of the boat, marine associated businesses, tier 2 and 3 users such as sea kayakers etc. Transactions The core revenue stream for the business will be based on taking a transaction fee from members paying online for moorings. Typically this will he a specified percentage of the total transaction cost however this may increase in cases such as when users make payment over the phone or via PayPal. The estimated average transaction will be LI 5, based on a sample of UK, North American and Scandinavian marina visitor charges. This income will be very seasonal, with peaks during the spring (Easter) and summer seasons, therefore this income will be supported by membership subscriptions.

Membership Subscription Members who tend to use the site regularly for their mooring payments will benefit from signing up as fully paid up members of the site. Typically this will he a DO a year or the price of a sailing magazine a month. This model creates a dependable income stream keeping cash flow consistent, especially important during the winter season. Membership will also feature exclusive content and upgrades, membership may also be given as gift vouchers and users may use their credits earned from moorings to pay for membership.

Advertising Income may be sourced from having affiliate and newsietter/blog/page sponsorship, however the market for online advertising has been significantly depressed for some time and worthwhile revenue is only expected once the site has achieved reasonable membership and page view levels.

The Waypoint will allow relevant brands to sponsor sections or newsletters, taking a share of revenue generated as part of a partnership-advertising scheme.

Interest on Credits Members are able to obtain site credits when they sub-let their mooring. They can also get small amounts of credit for referring members or winning best hlogs/photographs etc. This money will be held in a client account, which will be able to earn interest. This in terms of revenue is r insignificant. However, it requires no additional effort other than organising a bank account.

Classifieds Further down the line the site will allow signed-up members to list items such as boats and equipment for sale for either a commission or small fee.

Further details are given in the following appendices: Appendix I -User Stories Appendix 2 -Detailed general features list Appendix 3 -Detailed payment features list Appendix 1

USER STORIES

BOAT OWNER USER STORY

ABSTRACT

This user story details the user experience for the web-enabled database The Waypoint. This document is to be used to derive user cases and engineering requirements.

The concept of The Waypoint is to bring two groups of people together: those who have moorings they want to sub-let' when they are laid-up, or away on holiday or extended travel; and those people who wish to rent a mooring space for a weekend, week or longer.

The greater concept is to give members' a web-activated place to plan their cruise. This may include local advertising of services, narrative and stories of areas, helpful tips, and advise places r to see and things to avoid, accessible via a browser or phone.

C. The Waypoint will allow customers to occupy berths vacated by permanent berth hldr o es.

The Waypoint will bring customers searching for moorings online.

The Waypoint will provide an online & mobile phone transaction and reservation portal.

THE USER STORY

This is the user story of an Internet user, planning a sailing trip and looking to book moorings online. The Waypoint (hereafter the website') is a website which can provide an integrated planning and booking service to meet individual's needs.

LOCATING THE SITE

The website has been built to work efficiendy on Macs and PCs as well as Smartphone's, using any Internet browser or a dedicated application residing on the phone. This allows users to access the site from anv'vliere, including from their boat.

The site can be found using a search engine, such as Google or Bing. Using a correctly configured AdWords campaign (as explained in the Business Plan), the website will appear at the top of the list of results generated by the search engine as the top paid for advertiser. Using good Search Engine Optimisation techniques, over time the website will appear at the top of the list organically reducing the need for a paid for campaign.

FIRST STEPS

Before the website appears in the browser, it uses browser information to identify the user's location. When the site opens it will therefore show the map relevant to the user, e.g. the UK South coast (Figure 1). Having deduced the location of the user, the website will use browser information to select the relevant language to display the site in. The language may be changed at any time using the flag buttons at the bottom of the home page, or on the user settings page.

The location and language settings are stored in a cookie allowing the site to always open in the same location and language unless the settings are altered. c\J

r USING THE SITE AS A VISITOR Internet users can browse the site without signing up as a member.

L020 SEARCHING FOR BERTHS On the home page visitors are able to use the map to search tor moorings in a desired location by typing the location and entering in the dates. The map will then show available marinas (Figure 2).

Marinas that are members of the site are displayed on the map using white tags with an M'.

Inside this tag a coloured circle demonstrates availability: green means there is a berth vacant, red means they are all occupied other colours could also be used. The availability of berths could also be shown with symbols at the tag. Marinas that are not members will be displayed using a different coloured tag or a different symbol.

By clicking on a tag, the name of the marina appears in a bubble. The visitor is able to view the marina's home page by clicking on the marina's name (Figure 17), which provides contact details and the services on offer.

A visitor is however, unable to book a mooring without becoming a member. The create account' button is therefore displayed on the top bar whilst the visitor is browsing, encouraging them to sign up in order to fully utillse the functionality of the site.

PASSAGE PLAN

Following the button on the home page, the visitor is able to create a passage plan.

The passage planner tool is for concept use only and waypoints derived should not be used for navigation. However, waypoint GPX or text download of significant waypoints is available for loading into a boats navigation system. The passage planner is closely hnked to the bespoke berth vacancy display. The vacancy display will be a Google map overlay, with the passage planning tools as an extra.

The passage planning tool draws a line between destinations using a click and draw facility.

Below the map a read-out of the distance covered is given in nautical miles, along with the C\i coordinates of each point. The points may be deleted using a button next to the reading below r the map (Figure 13).

A visitor is unable to save the passage plan and will need to create an account to do so. The create account' button is therefore displayed to encourage the visitor to sign up.

VIEW PUBLIC INFORMATION

Visitors \vill have access to public \vebsite data displaying information about the site. This includes the about us page' and legal information including the Privacy Policy and Terms and Conditions.

Visitors are able to view profile pages that have been made public. Usually this will be Mooring Managers' profile displaying information about their marina. Visitors may also view public events listed on the site and the groups that have been created. The most recent newsletter will be displayed upon the site for visitors hut previous issues are only available to members.

By viewing these pages the visitor is able to become familiar with the sense of community the site creates. Through displaying information clearly, the site is open with its users. This should instil confidence in the company and encourage visitors to become part of our community.

SIGNING UP FOR A BOAT OWNER'S ACCOUNT In order to use the full facilities of the site, users must sign up for an account. By clicking on the create account' button, the user is taken to a page displaying the benefits of being an account holder (Figure 3). The user may then continue to sign up to the site.

To begin, the user is asked to enter basic personal information (his name and email address) and select a password (Figure 4). Here, the user is asked to agree to the site's Privacy Policy and Terms and Conditions before he may continue with signing up. These documents are available to read or print by following links on the page.

Once the user has entered their details, they will be sent a confirmation email to ensure the address given is a working email address (Figure 5). The email \vill contain a link the user can follow to sign into and activate his account. Alternatively, once the user has received the email they may return to the home page and log in manually (Figure 6).

r The user is able to change their account settings using the settings' tab displayed on the top bar at all times. Here the user is able to change the initial settings entered, including the language, their email address and their password (Figure 7). LU20 + +

There is an option to enter turther contact details, such as a postal address and telephone number if the user so chooses (Figure 8).

The member may enter a narrative about himself and his sailing experience, which he can choose to display on his profile that may be viewed by other members (Figure 9). The member is also able to upload a picture to use as their profile picture.

By providing space for this individual information, the site is providing each member with a page they can personalise and make their own.

From the settings page a member may close their account using the close account' button. This will remove their profile page from the site and cease their membership.

ADD A BOAT

Members are able to add a boat to their profile by entering the My Boats' page accessible via the settings' page.

The member is asked to enter the name of the boat and its dimensions. Dimensions may he entered in feet or metres. The measurements entered here will be used when searching for an appropriate mooring for the boat. A picture may be added to the boat listing (Figure 10).

EDITING AND DELETING BOATS

Many boats can be added to each member's profile. Each boat listing may be edited at any time.

By pressing the edit' button alongside each listing in My Boats', the member is able to alter the dimensions, rename the boat or upload a new picture.

Similarly boats can easily be deleted by clicking on the delete' button next to the listing. When this is pressed a warning message will appear asking the member to confirm he wishes to delete r + + + ++ + this listing. Once this ts confirmed the listing will be removed.

0 ADD A BERTH Boat Owners are able to sublet their own berth through the site while they are not using it. This enables Boat Owners to offset the cost of a sailing holiday.

Berths may be added on the My Berths' page, which is accessed using the link on the settings' page or by clicking Berths' button displayed on the top bar. Here the member simply clicks Add a new berth' (Figure 11).

ADDING A MARINA BERTH

If the berth is part of a marina, a drop down list appears from which the member is able to select the marina in which his berth is situated. Once the marina is selected, a second drop down list appears of the berths registered at this marina. If the berth is not featured on the list the member may manually enter the berth code, type of berth, and access. The site will seek confimution from the Marina that this berth does in fact belong to the member and once received the berth will he added to the member's berth listings.

It is also understood that there could he instances where a private berth is part of for instance a recognized marina, harbour or dock. The site would in that case not seek permission from the marina owner to add the berth to the listing of available berths. The site could however have listed the available berth identifications, such as berth number, against which the user would pick the corresponding number to identify his berth.

ADDING A PRIVATE BERTH

If the berth is privately owned, the member manually enters the latitude and longitude to locate the mooring. The type of mooring e.g. buoy or pontoon, is selected from a drop down list, as is the form of access, e.g. dinghy or walk ashore. The size of the berth is required, including the water depth or the fact it is a drying berth, so it may be compared to the boat dimensions when users are searching for vacancies. The member is also able to upload a photo of their mooring and enter a narrative of further information should they so choose. The listing will instantly be created.

(\J EDITING AND DELETING BERTHS r Berth listings may be altered at any time using the edit' button placed alongside each listing. This enables members to change the photo or update any information. Similarly, the listing may be deleted by pressing the delete' button next to the listing. When this is pressed a warning message will appear requesting the member to confirm they tsh to delete this listing. Once confirmed, the listing is deleted from the member's profile.

BERTH VACANCY

\Vhen a berth holder makes a booking for his boat through the \vebsite, his own berth will automatically be listed as vacant and as such neither the berth holder nor the Marina is required to actually list the berth as vacant.

The berth holder could alternatively select that the vacancy status only should be updated manually. The member would then indicate a start date and end date for when the berth is to be listed as vacant or add a start date and the number of vacant nights.

SEARCH FOR A BERTH FOR YOUR BOAT

Once an account has been created, the member is able to use the site to search for and book mootings. To enter the booking page, the member can click the book a berth' button on either the overview page which opens as a member logs in, or the my bookings' page which can be found following the bookings' tab at the top of the page.

The bookings page displays a map and information boxes. First of all the member must after the dates to those for which he wishes to book a mooring. The member may also select a boat they have already added to their profile, for which they wish to book the berth. If a boat is selected the moorings that are displayed will accommodate a boat of the dimensions registered.

Once the dates, and possibly the boat, are entered, the member can search the location they require.

SEARCH VIA A MAP

Once the dates and the boat are entered, colour-coded or othenvise signed tags on the map will show the available moorings. The user is then able to zoom in on the map by double clicking, scrolling up, or using the zoom scale on the left hand side. The user can move the map through a C\i click and drag function. Once the user has identified the required location, he is able to click on the tags to obtain information about the marina and proceed to booking the berth.

The controls for interacting with the map could vary depending on the map, map source and map provider used.

SEARCH VIA A TEXT FIELD

Above the map is a text box in which the member may type the location in which they wish to find a mooring. Once the member has typed in a place name, the map will zoom in on that location and display the tags showing available moorings in that area.

SEARCH VIA A PASSAGE PLAN

As member, the user is able to create and save passage plans (see below. In the passage plan the user will have identified destinations on the map that he wishes to sail to. Tags will appear on the map around the selected destinations showing available moorings.

BOOKING A BERTH

Once the user has searched for berths he can proceed to book a mooring. As explained above, marinas that are registered with the site are displayed by a white tag with an M' in it. Inside this tag a coloured circle or otherwise signed demonstrates the availability of the mooring, a green circle shows there is a berth available, a red circle sho\vs they are all occupied. Any marina that is not registered with the site will still show on the map but will be displayed by a differently coloured or signed tag.

When the user chcks on the tag, a bubble appears showing the name of the marina, the total number of moorings it has, and the number of available berths. The bubble may be extended to show the services available at this marina by clicking the show available services' link. The services are shown in a series of icons. Further details about the marina can be viewed by accessing the marina's profile page by chcking on the marina's name in the bubble (Figure 17).

If the member decides they \vould like to go ahead and book a mooring with that marina, they can return to the map and select show available berths'. This will bring up a table below the map showing berths available on certain dates in a series of circles (Figure 15). The user is able to choose the berth they wish to book on each night by clicking on the circle for the corresponding berth and date. Once the berth has been selected the member may proceed by clicking on the r book button.

Once a booking has been made a confirmation email will be sent to the member's registered email address. This will include the contact details of the marina or berth holder as well as the company's terms and conditions.

OVERVIEW OF BOOKINGS

Once the member has made a hooking, they are able to see an overview of upcoming bookings.

The overview page, which appears as the member logs in, shows a list of future bookings made by the member (Figure 12). The bookings page, which is located on the top bar, displays upcoming bookings on a calendar (Figure 16).

On both of these pages the member is able to view details of the booking by clicking booking detail'. The member may also review details of the marina by viewing their profile page through clicking on the marina name.

PASSAGE PLANNING

The passage planner tool allows the user to map the route he wishes to sail. The passage planner tool is for concept use only and waypoints derived should not he used for navigation. However, \vaypoint GPX or text download of significant waypoints is available for ease to loading into a boats navigation system.

CREATING A NEW PASSAGE PLAN

By selecting the Passage Plans' tab at the top of the screen, the user is taken to the My Passage Plans' page displaying a map and any previously saved passage plans. Above the map is a button labelled Add a Passage Plan'. By clicking on this the user is transported to a page with an interactive map where they are able to begin creating a passage plan.

Using the search bar, the user may enter the name or coordinates of the location where they wish to begin their journey. The user is able to map the route he wishes to sail using the click and C\i draw facility. Tags appear on the map with a straight line between them (Figure 13). r

Below the map, a list of the waypoints is created showing the latitude and longitude of the point.

The distance between each point is shown, measured in nautical miles, as is a cumulative distance showing the total distance travelled from the point of departure. The beating on which the boat should sail between each point is also shown.

Each point may he deleted from the list by using the delete' button next to each listing. Each point may also be edited allowing users to manually enter the location they are seeking. All points may be cleared easily by selecting the clear plan' link in the bottom right hand corner of the list.

This allows members to start afresh at any point.

BOOKING A MOORING FROM THE PASSAGE PLAN

As the user plots points on the passage plan, available moorings and details of the surrounding area will appear in tags on the map. This allows members to decide if the chosen location is what they are looking for e.g. if it has scenic walks or a nice pub. It also allows members to view available moorings and go on to book a berth if required.

SAVING AND SHARING A PASSAGE PLAN

Once a passage plan has been created, the member has the option of saving the plan. To save the plan it must be given a name. A description may also be added e.g. to explain the purpose of the trip. Once a passage is saved it will appear on the My Passage Plans' main page.

When saving a passage plan, the member must select tick the box if they wish to make it pubhc.

If the plan is made public it will be featured on their profile, which is visible to other users (Figure 14).

Once a plan has been saved it may he shared with friends. From the My Passage Plans' page, the member can open a saved plan by clicking on its name. As it opens, the route will be shown on the map and the waypoints listed below. The option to share the passage plan is displayed below the map. Here a friend's name and email address are requested. Once these have been entered the member presses the share passage plan' button and an email will be sent to their friend with a link to their passage plan. c\J

r EDITING AND DELETING A PASSAGE PLAN On the My Passage Plan' page, each saved passage plan has an edit' and delete' button alongside it. LU20

Upon pressing the edit' button the user is taken to an editing page. Here the user is able to edit the waypoints of the journey. He is also able to alter the name, description and whether he \vishes the plan to be made public.

When the user presses the delete' button, a warning message appears asking the user to confirm they wish to delete the passage plan. Once this is confirmed the passage plan will be removed from the list of passage plans and also from their profile.

FREE PROFILE

The Free Profile user shall be able to store credit (money) under their account to pay for bookings. The Free Profile member may: * Set personal details * Set boat details * Set home mooring details * Set normal cruising area / exclusions etc * Buy credit.

A free user will be able to book available moorings if they have enough credit. The Waypoint will take a percentage or fixed fee cut of the transaction.

The first stage of membership offers typical profile features and will offer also offer most of the bespoke The Waypoint mooring reservation functionality.

PAID PROFILE

A boat owner may upgrade his account to a premium account. By paying a membership fee Annually or monthly, the member will have access to advanced features.

CHEAPER BOOKINGS

a member with a premium account makes a booking, a smaller transaction fee l be apphed therefore making his bookings will be cheaper. Where a member makes several bookings o a year this provides a good incentive for them to upgrade their account.

ADDING CREW MEMBERS

A paying member may also add crewmembers to his boats and passage plans. This enhances the sense of community created by the site and allows a skipper to share information with his crew.

LETTING A MOORING

An improved member will be able to gather statistics on who has shown interest and viewed their mooring. They are also able to view feedback for moorings left by other users. This will allow them to respond to feedback, perhaps by adding more detailed information about their mooring.

TELEPHONE SUPPORT

As well as the online help section, paying members will be provided with telephone support.

This provides better customer service and a much quicker response to queries.

The site will feature a Help' page, visible to all users, to assist with any queries that may be raised.

USER HELP

The page will list Frequently Asked Questions (FAQs), which will display typed responses to questions that have been previously asked addressing simple user issues. A series of screenshots will be displayed to relate answers to certain parts of the site.

A live chat will be featured where a member of The Wavpoint team is available to answer questions live. This gives users an instant response to their questions and makes the site more open and user friendly.

A user manual will by published on this page. Aimed at Mooring Managers, it will provide a walkthrough of the site's functions.

(\J FEEDBACK r At all times a feedback' tab is shown on the site. By clicking on this a window appears in which a user may leave feedback on their experiences using the site. Through this, users will be able to raise any bugs on the site, or advise which elements are working particularly well. This will allow us to develop the site to meet user requirements.

NEWSLETTER

A Monthly newsletter featuring news about the site, products, ne\v functions, and offers will be created. The newsletter may feature details of marinas, specific areas, and trip ideas. There will be a potential for local marinas and businesses to sponsor an article. Visitors will be able to view the most recent newsletter. Members will be able to view previous newsletters and have a copy of the newsletter sent to their home email address using an online mail list service such as Mailchimp.

PAYMENTS

Payment for bookings on the site shall be conducted using credits. The user buys credits, \vhlch are stored on his account. When he makes a booking his credits will be transferred to the account of the mooring manager.

The user will be offered with a number of different payment methods that may be seamlessly integrated to the company accounting software package.

PAYMENT PORTALS

Payment portals offered by The Waypoint include PayPal and SAGEPAY.

SECURITY

The website will attain a recognised SSL certificate, such as VeriSign. SSL encrypts sensitive information to prevent third parties accessing the data being processed thus payment details are protected. Using a recognised provider will instil user confidence in the website when they come to enter their payment details.

FURTHER CONCEPTS

There are features that may he added to the site to increase the site's functionality and enhance the user experience. c\J

r WEATHER The weather will be displayed using a weather API which will synchronise with the site. The weather information wifi correspond to the location of the user as determined by the browser. LU20

It will also relate to information the map on the passage planner page allowing users to more effectively plan their trip.

CHARTS

In time it is intended that the maps will be replaced by charts allowing users to plan their journeys more accurately.

FORUMS

A moderated forum will be available for users to discuss the latest comings and goings on the high seas. Rewards can be offered for introductions to the site leading to paid sign ups giving the introducer a chance to earn credits.

The forum should be configured to enable private messaging between forum members instigated within the forum. Forums require FAQs, moderators and administrators.

The forum should also have linkages to the users' and marinas' information. For instance the user could be able to tag his boat in the forum thread where he discusses it. The user should also be able to tag a specific berth that he for instance is reviewing. The tags could also be related to for instance marinas or sights. Tags enables for instance cross referencing between different tables in the database.

Forums are useful to build discussion groups on a range of topics. Search engines pick up on topics and bring new people to the site. Forums can be configured from off the shelf suppliers.

An example of this can be seen at http://.vbulledn.com/. c\J r

LU c\J

MOORING MANAGER USER STORY

ABSTRACT

As a Mooring/Berth Owner, I want to post available berths; I \vould like to increase my occupancy rate for annual berth holders and visitors alike'.

Free Marketing, Administration, Payment and Management Tools to all Marinas that join The Waypoint This user story details the user experience for the web-enabled database The Waypoint. This document is to be used to derive user cases and engineering requirements.

The concept of The Waypoint is to bring together Mooring Managers \vho have vacant berths and Boat Owners searching for a place to moor their boat.

The greater concept is to give marinas a web presence through which they can advertise and let r vacant berths to maximise their business potential. This particularly includes the subletting of permanently held berths. By providing an easily accessible interface through which boat owners can search for and book a mooring and encouraging berth holders to sublet their permanent berths, marinas will be able to increase the number of advanced bookings they receive which are paid for up front.

Our goal is freedom: * to allow harbourmasters, boatyards, marinas, and private owners to increase berth occupancy rates by optimising annual berth holders vacancy times to be offered to visitors.

* to allow boat owners to access marina mooring and vacant berths via one interface.

* to become the single point of focus for all sailing enthusiasts on the internet.

INTRODUCTION

This is the user story for Mooring Managers. Mooring Managers include harbourmasters, boatyards, marinas, and private individuals who manage their own mooring. These players are key to the success of The Waypoint (hereafter the website). As part of the business plan for the website, Mooring Managers will he approached through a marketing campaign which will encourage as many Mooring Managers as possible to sign up before the website is launched.

This wii involve presenting to Mooring Managers the commercial benefits, for themselves and their customers, of introducing targeted IT tools to berth management. These benefits are detailed within this document and include the following: * Optimised online marketing tools.

* Optimised vacancy management of their berths.

* Advanced communication tools to their berth holders.

Offering annual berth holders access to the greater conununity'.

All boat owners who register their berths will have to be associated with a Mooring Manager account. This may be an already existing Mooring Manager account (e.g. a marina's account) or an account created for the boat owner to manage their own mooring.

LOCATING THE SITE

The site should be compatible with and able to work fully on PCs and Macs and in all browsers o at different screen resolutions. It is expected that a number of the marinas and harbourmasters LI) will have out-dated IT hardware and software, therefore the site should be as lightweight as possible.

The site can be found using a search engine, such as Google. Using a correcily configured Ad Words campaign (as explained in the Business Plan), the site will appear at the top of the list as the top paid for advertiser. Through good search engine optimisation (SEO) techniques, over time the site will appear at the top of the hst organically reducing the need for a paid for camp aign.

Using browser information, the site will identify the location of the user and open to display a map showing the area relevant to the user. Similarly, it will recognise the relevant language in which to display the site. The language may be changed at any time using flags displayed on the homepage or in the profile settings page. The location and language settings are stored in a cookie allowing the site to always open using the same language and location, unless the settings are altered (Figure 1).

HOME PAGE AND LINKAGE TO MOORING MANAGER PAGE

Further information about the site is displayed on the home page. A tab for Marina Owners gives a brief overview of the benefits of the site. General site details are provided following the What is The Waypoint' tab on the top bar.

From the homepage the Mooring Manager is able to take a tout of the site. By selecting the Mooring Manager Tout' button at the bottom of the page, the user will be shown an animation displaying the key functionality of the site, promoting the benefits available to Mooring Managers. This should encourage visitors to become part of The Waypoint community.

A Mooring Manager must sign up to the site to use the tools on offer. By clicking on the sign up button the user is taken to a page showing the two types of account -Boat Owner and Mooring Manager -and the benefits for each. Here the user selects the sign up' button to proceed to member registration (Figure 3).

(\J BENEFITS OF A MOORING MANAGER ACCOUNT There are many benefits to having a Mooring Manager's account. The profile page with a unique URL address (e.g. nw.marinaname.thewaypoint.com), gives the marina a web presence and thus provides a useful marketing tool. Basic SEO of the Marina home page &l allow marinas to appear at the top of search results produced by search engines.

Communication with resident berth holders will be promoted as they are encouraged, or incentivised, to advertise their berths \vhen they are vacant. By enabling berths to be listed as vacant easily and efficiently with no paperwork, marinas are able to optimise their earning potential.

As Boat Owners are able to book moorings in advance, they are not disappointed by travelhng to the marina and finding no space is available. A good booking and travelling experience will encourage Boat Owners to make repeat visits to the marina. As bookings are paid for in advance, the marina knows which berths will be occupied when and the risk of non-payments from missed visitors are reduced.

SIGN UP PROCESS

The aim of the sign up page is to make it as user friendly as possible.

On the sign up page the Mooring Manager will be asked to enter his name and email address and choose a username and password. The user is asked to name their marina. Using information from an existing database a list of marinas will appear as the user starts typing from which they can select their marina. From the database, the site will be able to add the postal address and telephone number to the profile.

An email will then be sent to the company email address featured on the existing database in order to prevent fraudulent accounts being created (Figure 5). The email will include the full terms and conditions of using the site, and a link leading the user back to the site to sign in.

Alternatively, once the email has been received the user may return to the site manually to sign in (Figure 6). If no email address is present, a phone call will be made to the telephone number held on the database during normal office hours.

MARINA PROFILE

Once the Mooring Manager has signed in, they are able to edit the marina's profile page and add additional information.

To add information the user must access the editing page which can be found by following the edit marina profile' link at the top of the page, or on the My Marina' page an edit' button is featured next to the marina's name.

Once on the editing page the user is able to write a narrative on the marina. This may include a history of the marina or ownership details. The idea of this panel is to provide Mooring Managers with a space in which they can promote their services and advertise their marina to Boat Owners. The Mooring Manager may also advertise their radio channel and information on access and safety.

Below the description, a list of marina services is provided. From this the user can check the boxes of the services their marina provides. The options selected will show on the profile page in a series of icons.

A Mooring Manager is also able to upload photos which will be featured on the marina's profile.

This will enable the Mooring Manager to advertise the marina and build a sense of community as he can keep members up to date with any changes or developments. (Figure 17)

ADDING BERTHS

A Mooring Manager needs to add berths to their profile to enable Boat Owners to book moorings with them. Following the Berths' tab on the top bar, the user is taken to a page displaying any berths already registered. To add berths the user is provided with two options: add a single berth, or bulk upload.

ADDING BERTHS MANUALLY

By selecting Add', the user is taken to a form asking for details. Here the user types in the berth code (e.g. Al). Then, from a drop down list he can select the type of mooring (e.g. quay) and the access type (e.g. walk ashore). The user is asked to specify if it is a drying berth by checking the box provided. c\J r,*

Additional notes may be added to the berth s information to provide Boat Owners wtth further information about the mooring.

Finally, the user is required to enter the dimensions of the berth, which may be done in metres, feet or any other unit as preferred. The dimensions are required in order for the site to compare them to those of a boat for which a mooring is being sought.

BULK UPLOAD OF BERTHS

If the marina has a comma separated variable (CSV) file containing the details of all their berths they are able to upload this to make the adding process more efficient and streamlined.

Once Bulk Upload' has been selected, the user is taken to a screen which shows the minimum features that must be included in the CSV file. These include: berth code, type, access and the dimensions. Using the choose file' button the user is able to browse their files and select the CSV file to be uploaded.

Uploading the file will allow the information to be integrated into the marina's profile and a hst of the berths featured therein will be compiled.

ADDING BERTH HOLDERS

The Mooring Manager is able to invite their annual berth holders to use the site. This can be done by sending out invitations to their client list via email.

By inviting berth holders, the Mooring Manager is able to promote the site and encourage new users to sign up. Berth holders will be encouraged to tell the marina when their berth will be vacant in order for it to be sublet via the website. The site may be used to optimise communication between the marina and the berth holders, for example by communication information updates or new services provided by the marina.

EDITING AND DELETING BERTHS

Berths that have been added are displayed in a list on the Berths' page. The user may focus on an individual berth by clicking on the berth code which will take the user to the single berth page. On this page, the details of the berth and any future bookings are displayed.

r The details may be edited by pressing on the edit' button provided next to the berth details. This allows the user to edit any details odnally input or add further information, including pictures.

A berth may be deleted by pressing the delete' button at the top of the single berth page. A warning message will appear requesting the user to confirm lie wishes to delete the entry. If the user confirms the entr will be removed from their profile and deleted from the site.

ADVERTISING A BERTH AS VACANT

Tn order for Boat Owners to find and book a berth held by the Mooring Manager, it must he listed as vacant. Berths will be assumed occupied until the user indicates otherwise.

SETTING VACANCIES TODAY

To assist day to day management, the Mooring Manager is able to list berths that are available that same day. Clicking on the Berths' tab takes the user to a list of the berths saved on his profile. Next to each listing is a button showing the availability of each berth on that day. The button shows red and says unavailable' if the berth is occupied. If the berth is vacant the button shows green and reads available'. To change the status of the berth for that day the user chcks on the button and it will change from red to green and vice versa (Figure 21).

SETTING INDIVIDUAL BERTHS

Listing vacancies in the future can be done for each berth individually or for many at once. To set individual berths, the user selected the berth they wish to list as vacant from the list provided on the Berths' page. The individual berth's page will then be displayed showing information about the berth and a colour coded calendar open on today's date and showing a month view.

Today's date will be shown in a bright colour with the others days distinguished using a paler colour.

A box named Create a Vacancy' is shown beneath the calendar. Here the user may enter the relevant dates and press create'. This is especially good for entering multiple consecutive dates, such as a weeklong period where the berth will be vacant. The vacant dates will then be shown on the calendar in green. (4

r To enter individual dates the user can click on the relevant date on the calendar. This will list that date as vacant and the date wifi show as green. When a booking is made the date will turn grey and booking details will show when the user moves his cursor over the date. LU20

To remove a vacancy the user clicks on the date on the calendar and the day will revert from green to the original pale colour (Figure 20).

SETTING MULTIPLE BERTHS

If the Mooring Manager wishes to list many of the berths as vacant for any one particular day, he must go to the Overview' page. This opens automatically on sign in or can be located via the Overview' tab on the top bar. Here a calendar is displayed showing today's date in cyan and the other days in light blue.

To input vacancies the user clicks on the relevant date and a list of all their berths appears with buttons alongside showing whether the berth is vacant or not. The user can then select each button to show which berths are vacant (Figure 22).

OVERVIEW OF VACANCIES

The overview calendar shows how many berths are vacant on each day and how many bookings have been made, appearing as a link, e.g. I vacancy'. By clicking on this link the user is able to view \vhlch berth is vacant.

The overview therefore provides a clear layout showing forthcoming vacancies in the marina which the Mooring Manager is able to advertise and sublet to visitors (Figure 18).

MANAGEMENT OF BOOKINGS

Once berths have been listed as vacant, Boat Owners will be able to find them by conducting a search and book them using the website. When a booking is made, the Mooring Manager will be sent an email containing details of the booking and the member who has made the booking.

l-lo\vever, large marinas are likely to receive many bookings therefore Mooring Managers will need to be able to view all the bookings that have been made for their marina. c\J

r OVERVIEW OF BOOKINGS The Overview' page displays a calendar showing the current month. On each date any bookings that have been made are shown by a link displaying the number of booking, e.g. 2 bookings'. By clicking on this link a window opens with a list of the bookings that have been made for that date. The list shows which berth has been booked by whom. If the user selects the booking he will be able to view contact details of the member who has made the booking. These will be the details made available by the member on his profile, at a minimum it \vill include their name, email address and boat details.

Alternatively, below the map there is a list of upcoming bookings showing those who has booked for which dates. By clicking on the member's name, the user will be taken to a page showing details of the booking including berth code, member's contact details and boat details (Figure 18).

BOOKINGS FOR INDIVIDUAL BERTHS

On the Berths' page the Pvlooring Manager is able to view details of an individual berth by selecting it from the list. Once on the individual berth's page, a calendar is displayed showing the current month giving an overview of bookings and vacancies. Where bookings have been made the dates will be shaded in grey. By moving the cursor over these dates the user name and boat name of the member who has made the hooking \vill show in a bubble.

Below the map, a list of upcoming bookings is displayed. Here the user is able to click on the listing to view the full booking details, including contact details of the Boat Owner (Figure 19).

HISTORY OF BOOKINGS

The Mooring Manager is also able to view a history of bookings that have been made for their marina. These will be shown in a list of dates for when bookings were made, for which berths and by whom.

This will allow Mooring Managers to view which berths are receiving the most visitors and \vhich members are making repeat bookings. This information may be downloaded in CSV format in relation to a single berth or the entire berth portfolio. Providing this information for marinas will assist their ongoing marketing and advertising. It ensures The Waypoint is utilised as C%tIII a marina management tool and will encourage further use of the site's functionality. r

N.. INCENTIVES From the information provided regarding the bookings that have been made, the Mooring Manager is able to see which berth holders have been letting out their berths most frequenily.

Mooring Managers may offer incentives to their berth holders to encourage them to advertise their vacant berths through the website. Incentives can be created in the form of credits on the \vebsite, allowing them to book other moorings through the website. The incentives could also be a time limited alteration of the revenue split between the marina and the berth holder.

PAYMENT

Payment for bookings on the site shall be conducted using credits. The member buys credits which are stored on his Waypoint account. When he makes a booking those credits are transferred to the Mooring Manager's account.

When the member purchases credits, the money is held in escrow in a client account. The credits are transferred to the Mooring Manager and on completion of the booking the Mooring Manager will he able to withdraw the credits as monies. Completion of hooking can be \vhen the user is making the hooking. It could also be at any predefined time before the night of the booking. The completion of the booking could also be at the occurrence of a specified event after the night has passed, for instance the confirmation from the user that the booked berth actually was available and had the advertised facilities available.

Payment portals used will be Sagepay and Paypal.

NEWSLETTER

A monthly newsletter featuting news about the site, products, new functions and offers will be created. Mooring Managers will have the opportunity to advertise their marina in the newsletter or perhaps sponsor an article. The newsletter will be viewed on the site by visitors and members will receive a copy to their registered email address.

TECHNICAL ASSISTANCE

A link to the Help' page is displayed at all times at the bottom of the site. This page is designed to assist users in their navigation of the site. c\J

Frequently asked questions (FAQs) will be featured providing typed answers to simple user issues. A series of screen shots will also be used to relate answers to using the site.

A user manual for Mooring Managers will be published on tnis page. This will provide a step by step guide to using the Mooring Manager's account including screen shots to make the directions clear and straight forward.

A telephone number will he provided on this page allowing the customer to gain an instant and personalised response to any problems that may arise.

It is anticipated that in time a live chat room will be featured on the help page. This will allow a member of the Waypoint team to be present on the website if users required any advice.

Flash cards will also be created providing a step by step guide to using the site.

ADMINISTRATOR USER STORY

ABSTRACT

This user story details the user experience for the web-enabled database The Waypoint (hereafter the \vebsite). This document is to be used to derive cases and requirements for the enabling data types, structures and administrative processes involved in the day to day running of the website.

From the administrator's point of view, the website's concept is to bring two groups of people together, the Boat Owners and the Mooring Managers.

Boat Owners: Those who have moorings they want to sublet' when they are laid-up or away on holiday or extended travel. Boat owners are also those people who are on extended travel' and may wish to rent a mooring space for a weekend, week or longer. The greater concept is to give members' a web-activated place to plan their cruise. This includes advertising of local services, narrative and stories of areas, helpful rips and advice on places to see and things to avoid, all of \vhich is accessible via a browser, phone Mooring Managers: Those individuals, companies, organisations, harbour commissionaires, and trusts who are responsible for manang mooring space for boats along the coast and inland wateays. Mooring managers want to offer their customers ilexibih and get the most cost effective return on their mooring infrastructure investment.

The Waypoint's goal is freedom: * to allow boat owners to cruise by sharing' mooring space * to allow users to access, via one interface, marina mooring and vacant berths * to become the single point of focus for all sailing enthusiasts on the web

INTRODUCTION

This document represents a basic requirement set for the administrator user function. This document also details the functional view of the underlying data to assist in the data driven design process. The data design detailed in this document should be considered as guidance. It is the underlying functionality which is required.

PRELIMINARIES

When considering the design of this web-enabled system, consideration should favour free or commercial off the shelf widgets and functionality to be used. However, an overriding design objective shall be to optimise the automation of the administration function.

BRITISH MARINE FEDERATION

The Waypoint is a signatory to the British Marine Federation (http://www.britishmarine.co.uk/), and as such shall comply with the Code of Practice detailed by the BMF. This includes the following: * Evidentiary requirements for financial transactions. This functionality is built into financial accounting packages.

* Client Accounts -all customers' credits and monies shall be held in a customer account.

* Legal requirements -abiding by the laws and regulations of the marine industry.

DATA TYPES AND HIERARCHY r

o This section details the basic account users and the hierarchy through which they function. This should be considered as guidance. From a functional point of view the data driven model should consist of two distinct top level account types, which are as follows: Mooring Manager MM: this is associated with the marina! harbour master management data type needs to support their role.

Boat Owner (BO): this includes the details of the vessel/boat/yacht and the crew who sail and owii it.

Each account will use the following pages: * User Home page -containing all user's information * User Admin page -changing user parameters (address etc) * Visitors page -What you want other users to see * Administrators page -For admin purposes

MOORING MANAGER

The user types all work together when utihsing the site to its full potential. The Boat Owner books a mooring with a berth holder. The berth is part of a marina who oversees the bookings.

One simple booking therefore passes through many hands (Figure 23).

Generic Relationship between Boat Owner, Mooring Manager and Administrator This example is taken from the River Hamble sailing area: The Crown Estate owns much of the land and riverbed. The Crown Estates manages the river mooring via Hampshire County Council. Hampshire County Council manages the river via the River Hamble Harbour Authority based at Warshash (The Harbourmaster). The Harbourmaster then lets his own moorings (pile, buoy & pontoon) as well as being the co-ordinating body for the numerous boatyards and marinas along the river shores, all of which have pontoons, piles and buoys to manage on behalf of boat owners. (\J

In this example a boat owner renting piles in the river will pay harbour dues to the Harbourmaster and rent to the Crown Estates for the ground, piles etc. Visiting yachtsman overnight will normally have to pay a marina an overnight rental fee, which will include a small amount to the Harbourmaster (harbour dues). This can be represented in the diagram in Figure 24 which shows the interconnection described above between the Crown Estate, Hampshire County Council, Marinas/Boatyards and the end user -the Boat Owner and their crew.

Working Example data construction -River Hamble Conceptually the Mooring Manager account holds two different sets of information; home data (information about the business) and mooring data (information about the moorings and berth holders within its jurisdiction). Through the mooring data, the Mooring Manager is linked to the Boat Owner who has registered his boat with that mooring. See Figure 25 for Mooring manager data type detail.

MOORING MANAGER HOME DATA

The Mooring Manager will be associated with a home page, community profile etc provided by The Waypoint. This is \vhere information about the company is stored. The following is a list of fields that will be used to make up the home data of a Mooring Manager's account.

Header * Unique MM ID 5]\iain User Input * Name * Avatar/picture * Address * Location @at and long) * Number of moorings * MM type (Marina, Harbourmaster, Club)

* Description

Adniinistration/Financials C\J 15. Agreed transaction rate with The Waypoint * Agreed transaction rate for Mooring Manager * Agreed transaction rate for Berth Holder * Transaction rate for Boat Owners * MM Feedback

MOORING MANAGER MOORINGS DATA

This data type contains each mooring within the Mooring Manager's account. This information will be used by the site to compare dimensions with that of registered boat data in order for mooring searches to be conducted accurately. The following is a list of fields that will be required to obtain the relevant information.

Header * Unique MM ID Main User Input * Mooring number ID * Mooring type * Access type * Depth * Drying berth? * Mooring note (any further relevant information entered as free text) * Occupancy o Note: the actual occupancy is governed by the status of the Boat Owner but is overseen by the Mooring Manager who has the power to override this.

Financial * Daily rate 10. Weekly rate * Monthly rate * Annual rate * Boat Owner's pay down rate.

Administration * Mooring feedback Ft Calendar function.

If) BOAT OWNER A Boat Owner account also contains ro sets of data; personal data and boat data. However, a user may create a profile based on personal data without adding boat data. Boat owners may invite boat users to join the website for ease of communication. The owner may have a number of crew if the boat is planning to be campaigned for racing or cruising during the year. The Skipper would need to inform all the crew what the plans are, where the boat is and what the intended passage plan is. A charter company might want to add their charterers as crew, so the charterer can create some basic passage plans and pre-book berths for specific dates. Crew members may also enter further personal data in the form of a log which will be connected to the boat.

When a Boat Owner creates his profile, static data such as home mooring location, name & mooring number shall be inherited from the existing Mooring Manager data sets (for further details on this see Boat Owner user story. The Boat Owner may change the mooring with which he is connected hut he must always be associated with a Mooring Manager. If the Boat Owner manages his own mooring, he will establish his own Mooring Manager's account. See Figure 26 for Boat owner data type detail.

PERSONAL DATA

The personal data is made up of information required to open an account, and optional information which may be added at a later date. The personal data type must be created by all users of the site and can be associated with the boat data type of another account. This allows crews to have their own account, leaving the boat as a separate entity managed by the Skipper.

Only Boat Owners also control the boat data type and may enter, edit or delete information as they wish. Users, such as crew members, may be affiliated to a boat data type but will not be able to amend any of the details.

Basic data requirements can he seen below.

Fleader C\I Personal unique ID r * Boat ID * Personal data type (Owner, Skipper, Crew) LI) Personal Log Personal Details (required) * First Name * Last Name * Usernarne * Email Address Personal Details (optional) * Address * Telephone number * Mobile number About me * Free text area for user to write about himself * Make private / visible to crew / visible to friends / public Sailing Experience * Free text area for user to give information about their sailing experience * Make private / visible to crew / visible to friends / public Certification See Figure 27 for an example of certification display.

* Make private / visible to crew / visible to friends / public Administration * Feedback

BOAT DATA

The Boat Data contains all the parameters required to be stored in the Boat Owner's profile.

r The following list of fields makes up the boat data: o Header LI) Unique Boat ID C\J 20 Mooring Manager's unique ID Main user input * Boat Name * Avatar/Picture Type * Manufacturer * Year * HIN: Registration Number (see http: / /boatsafe.com/nauticalknowhow/hin.htm) * Max number of persons * Max load * Dry weight * Designation (pleasure/commercial) Details user input Note: When the boat make is entered, the following information should be automatically known if the database contains a table of parameters of known boat models. The parameters below can be filled in from this information. Even with this, it is intended to give the user a chance to change these values as not all makes of boat are made the same dimensions. Either this is already available or a known boat makes' database can be aggregated over time as users fill in their boat details. Then this could be used to check validity of input and to auto fill fields when these are known with confidence.

* Type (sailing/ motor) Length * Beam * Draft * Air draft * Keel type (fin / bilge / long / twin / retractable) * Ground compatible? r IRC Designations 0 Year LI) * TCC c\J * SSS base value * SSS Adjustment value * SSS Numeral * Hull factor * Rig factor * Overhang factor * Age Date * Weight (empty) * IRC displacement Insurance Designations * Insurance provider * Insurance reference number * Cover from date * Cover to date Adniinistration * Boat feedback

PASSAGE PLANNING DATA TYPE

Passage planning data can be affiliated to a boat data type or personal data type; it may be linked to a Boat Owner's account or a crew member's account. A Boat Owner / Skipper can create a passage plan using the tool on the site. The passage planning utility is constructed on the Google map using the Google API to create hyperlinked icons for mooring opportunities. A route can be plotted on the map by pin pointing destinations. Distance between points is calculated and displayed in nautical miles. From these points, a mooring may be booked through hyperlinked icons (for further details see Boat Owner User Story). The passage plan can be shared with crew members or friends, or can be made public and visible to visitors of the site. c\J r

The fields that make up the passage planning data are as follows: Header Passage name

* Description

Details * Date from * Date to Starting location * Destination(s) Admin * Share with friends / crew (by email) * Make public?

PASSAGE LOG

Account holders can create and store a log on the site. By sending SMS messages, emails or online updates, the current location is geotagged on the Google map APT passage planner and the route is plotted. The user can add text and photos to these tags. Consecutive messages are linked by date and time to form the log (for an example of how this is already done see http://blog.mailasail.com/dreamcatcher which tracks SY Dreamcatcher on her Atiantic circuit).

Extending the functionality offered by MailaSail, the site knows the crew's mobile numbers so the incoming images and emails are sent to the current passage plan valid for that boat / crew combination. No message pre-fix is required. However, if the mobile number is not already added by a GPS enabled device, a geo-fix will have to be appended to the message by the sender.

If this is absent, the photos and texts ate located in a predefined list. The following is a list of

fields that are used to create a passage log.

H cadet * Passage unique ID Passage Detail * Passage state (current/archive) * Passage Name o Passage start date IS) Passage end date C"J 20 * Text entries * Picture entries Linked data * Linked Boat data ID * Linked Personal data ID

USER PAGES

A user may have four different groups of pages that will fulfil the four user activities of the following: * User home page: This contains booking activities and passage planning. The initial page the user sees when the user logs in.

* User settings page: Administrating activities, changing details etc. * User profile page: Viewing only aspects of the user home page which are made public.

Administration home page: Only visible to The Waypoint staff

MOORING MANAGER USER PAGES

The Mooring Manager user pages bring together the home data and the mooring data types described above.

MOORING MANAGER HOME PAGE

The Home Page shall contain tools to manage a number of moorings as detailed in the Mooring Managers User Story. From the home page the Mooring Manager can view all moorings hnked to the Mooring Manager's account (Figure 21), or he can drill down on a single mooring (Figure 19). All privately held moorings are linked to a Mooring Manager's account, therefore a Boat Owner's account with a listed berth will be linked to the Mooring Manager's account.

From the home page a Mooring Manager is able to view the boat data and personal data of the Boat Owner's account that has been used to book a mooring in the Mooring Manager's account (Figure 18).

N.. MOORING MANAGER SETTINGS PAGE The settings page allows Mooring Managers to change the home data of their account. Here the user can alter the information provided when setting up the account and add further details or pictures. This enables the Mooring Manager to ensure details about services provided are up to date.

MOORING MANAGER PROFILE PAGE

This page displays the information input on the Settings page and therefore is edited only by the account holder using the Settings page. It is the page that is visible to all other users; both members and visitors (Figure 17).

MOORING MANAGER ADMIN PAGE

The Mooring Manager is able to view and download statistics and data about bookings made for his marina. A history of bookings is available to show which members have made bookings and which berths have received the most bookings. Financial trends will also he made available. This information will be available to download as a CSV file.

Providing this information enables the marina to acknowledge trends in their business in order to produce future marketing plans. From this information it is also anticipated that the Mooring Manager \vffl offer incentives to his berth holders in order to increase business.

BOAT OWNER USER PAGES

The Boat Owners pages bring together the boat data and personal data but also utihses mooring data.

BOAT OWNER HOME PAGE

The Boat Owner's home page contains tools to manage the user's boat data, future bookings and mooring data. The user is able to drill up and down on the information to view linked accounts, e.g. that of a Mooring Manager \vho holds his berth or a berth he has booked Figure 12).

BOAT OWNER SETTINGS PAGE

The Boat Owner settings page enables the user to edit all the data connected to his account. This includes personal data, boat data and mooring data (Figure 7). r

N.. BOAT OWNER PROFILE PAGE The Boat Owner profile page is visible to all members and users of the site. It displays the information the user has consented to being made public.

WEBSITE MANAGEMENT

SUPER-USER ACCESS

Super-User access is only available to Administrators of The Waypoint. A Super-User is able to adapt and modir the content and functionality of the site.

UPDATE WEBSITE SETTINGS AND DYNAMICS

Commercial-off-the-shelf (COTS) solutions will be used to build and maintain the site. As the website is based upon these ready to use programmes, the Super-User is responsible for keeping ensuring the tools used on the website are kept up to date by installing the latest versions when they become available. It is necessary to ensure the platfonns used are compatible with all browsers and are PC and Mac friendly.

ACCESS TO CODE

The Super-User writes and alters the coding used to build the site. He also has access to version control. Using a COTS version control solution the Super-User will be notified of any changes occurring to the substance of the site. He can then respond to this with appropriate coding to ensure the site continues to run smoothly and logically.

SQL ACCESS TO DATA TABLES

SQL allows access to data stored by a RDBMS. This means the Super-User can access all the information contained in the site which is stored in databases. Through this the Super-User is able use data mining techniques to discover trends in the use of the site.

ACCESS TO EVIDENTIARY DATA

A COTS evidentiar data store should he considered (in the hght of size of product, financial risk/exposure, security, venerability). This would create a database of all the personal data entered by members which would allow the Super-User to monitor use of and access to the site and enable data mining. Access to this information will allow the Waypoint to document trends in its usage and membership. r

N.. MANAGER-USER ACCESS Manager-User access is for general day to day management of the site. Through this user interface, The Waypoint tll be able to respond to quedes and user problems listed on the Help page and conduct general maintenance.

IMPORT AND EXPORT DEFINED FILES

A Manager-User is able to import users and user data in hulk. This may be used when importing a large number of Mooring Managers and their associated moorings list. Mooring Managers will hopefully want to import their berth holders to the system in bulk using this method. This may be a management function or a user function.

The Manager-User may also export data files such as lists of members or history of bookings, either in general through a site or specific to a single Mooring Pvlanager or berth.

FINANCIAL REPORTING AND ANALYSIS

Boat owners and mooring managers will want to get financial reports. It is proposed to give a number of standard reports to the users. However, more reports can be generated upon request on a fee-paying basis. Standard reports might be as follows: * Financial transaction report * Number of hits * Amount of interest from visits * Vacancy rates (of moorings) These reports can be formatted, or downloaded to CSV files for offline processing.

COMPANY INFORMATION

The Manager-User is able to update pages displaying company information. Examples of this are the About Us' page, contact information, and the press page. Keeping this up to date is essential to ensure The Waypoint is an amenable and approachable company. r

MODERATOR ACCESS

b Forums will be built using COTS solutions and will be accessed by all members. The site will 14) allow active users of the forums to become moderators and have overarching privileges on CsJ 20 forum content and direction.

ADMINISTRATOR ACCESS TO USER GENERATED FORUMS

Using a COTS format, the forum will be accessible by all members. Members will be able to start new threads between themselves. The Moderator will he able to access all forums on the site in order to ensure they are being used within the terms and conditions of the site or to add to discussions keeping members informed of any updates or news from The Waypoint.

CHANGE FORUM NAMES

The Moderator may change the names of running forums. This may be necessary to make it obvious to new users what the forum is discussing.

DELETE INAPPROPRIATE FORUMS

Where forums are deemed inappropriate for the site, the Moderator is able to delete the offending entries or the forum as a whole.

USER FEEDBACK

Users of the site can communicate with Administrators using two platforms; the feedback forum and the help page.

FEEDBACK FORUM

A CFeedback tab is featured on the site at all times. Through clicking on this the user is taken to the Feedback Forum. Once here the user is able to leave positive or negative feedback about the site or simply share their ideas.

The Administrator is able to view the feedback and either address problems that are occurring or put forward ideas for future development. This ensures the site is as user friendly as possible and letting users voice their opinions creates a sense of community and membership.

This forum is separate to and different from the user forums which are intended to be used socially to share experiences or general conversation. r

N.. HELP PAGE The Help Page features a place for users to request help with any problems they have incurred using the site. The Administrator is responsible for reading these queries and responding efficiently.

FAQs are hsted on this page. Where a question is being asked repeatedly, this should he added, with a reply, to the FAQ hst.

It is intended to add a live chat feature to the Help Page. When this is working, an Administrator will be signed in to the chat room and able to respond to queries instantly.

ERROR REPORTS

When browsing websites, users occasionally incur errors which flag up an error page. Instead of using the generic error pages of a white background with black text, the site will have its own personahsed error pages using The Waypoint logo and nautical terms to explain \vhat has happened. This makes the process less frustrating for users and encourages them to keep using the site.

MAINTENANCE PAGE

When a page is down for maintenance purposes, e.g. the administrator is updating the site, a maintenance notice will appear. This explains to the user that the site is undergoing repair and will be working again shortly.

404 ERROR When a user tries to navigate to a page that cannot be found, a 404 error appears. This is generally due to a broken link or typing the address incorrectly.

500 ERROR A 500 error will occur when a request is unable to be fulfilled. This is due to a command being misunderstood and is usually due to a server or browser needing updating. When this error occurs, the administrator will be made aware and will be able to address and solve the problem.

As the Administrator is expected to regularly update the site it is unlikely this error will occur often. r

LU c\J

FINANCE: CREDIT AND CASH FLOW

THE WAYPOINT PROFIT MODEL

The primary objective is to get as many users as possible to sign up as members to our website in order to increase the activity on the site and the interest in blogs and sharing passage plans etc. By offering free accounts it is hoped that users will not hesitate to sign up.

An advantage of signing up for Mooring Managers is that multiple transactions can be processed without a bank or card transaction charge. When Boat Owners make a booking with the marina directly, each transaction will be subject to a charge. It should therefore be preferable for marinas to use the site encouraging them to sign up as members.

The Waypoint will earn a profit through the users as they make bookings. The profit model is detailed in Figure 28 and described below: * Visitors: The Waypoint takes a transaction fee when a booking is made through the site.

* Free Member: The Waypoint takes a transaction fee when a booking is made through the site.

* Paid Member: The Waypoint takes membership fee but no transaction fee.

CASH FLOW OF A BOOKING

When a member decides to book a mooring through the \vebsite, a series of payments and credits ensues: * A member buys credits using Sagepay, PayPal or other provided payment system. The cash is credited into The \Vaypoint client account and the value is displayed in the form of credits on the member's account.

* The member makes a booking. The status of the mooring changes from vacant to occupied.

* The Waypoint subtracts an agreed transaction fee and the remaining amount is transferred to the Mooring Manager's client account.

* An agreed percentage is split to the Boat Owner who is the berth holder and his account is credited. This is at the marina's discretion but is encouraged by The Waypoint.

* The Mooring Manager is able to withdraw cash from the client account held on his behalf by The Waypoint.

The financial transactions visitor mooring booking event is detailed in Figure 29.

NEWSLETTER

A newsletter wii be produced by The Wavpoint regularly (fortnightlv or monthly. It will include relevant news and updates including events taking place. It may also include a feature story of a particular area.

The newsletter will provide the opportunity for businesses, such as marinas or local pubs, to sponsor articles. This provides businesses with an opportunity to advertise to members and it provides The Waypoint with another source of revenue.

The newsletter will be available to read on the website. Visitors to the site are able to view the current newsletter but not previous issues. Members have access to past editions of the newsletter and will receive a copy via email to their registered email address using the database of member's personal information. c\J r

LU c\J

STORIES FOR PASSAGE PLANNER

Below ate user stories/scenarios Lot the Passage Planner on the Waypoint.

It is assumed that all standard features of Google Maps will be present on the solutions mapping, this includes scaling in and out, directional arrows, hand grabbing and type of map selection.

Google Maps is a web mapping service apphcation and technology provided by Google, that powers many map-based services, including the Google Maps website, Google Ride Finder, Google Transit, and maps embedded on third-party websites via the Google Maps API.

Key to the abbreviations used in this part of the Appendix.

TWPT -The Waypoint VHF -Very High Frequency, a radio band used by sailors PP -Passage planning NM -Nautical Miles Aggregators -also known as a feed reader, news reader, rss reader or simply aggregator, is web apphcation which aggregates syndicated web content such as news headlines, blogs, podcasts, and vlogs in a single location for easy viewing.

* As a visitor I would like the passage planning map to default to my current location. This could be done through using geo location from the browser, using IP lookup or selecting the user's last used location.

* As a member I would like the passage planning map to default to my saved/home location. This could be done through using the location stored in the profile or using the last known location.

* As a visitor I need to be aware that the passage planning tool is not a substitute to good seamanship and charts and should not be relied upon.

* As a visitor I would like to be able to search the map with a Google search bar.

* As a visitor I would like to create a passage plan route. This could be initiated through a click button.

* As a visitor I would like to create an alternative/refuge passage plan route.

* As a member I would like to add my boat to my passage plan.

* As a member I would like to manage which boat I add to my passage. This could be done through using options such as edit, subtract and add a boat.

* As a member I would like the option to add a new boat to a passage.

* As a visitor I would hke to be able to erase my route.

* As a member I would like to name my passage and save it using both letters and numbers. International languages to be supported.

* As a visitor I would like to add a start location via either typing or map selection. This could be defaulted to use tlie liome berth, last viewed location or last booked location.

* As a visitor I would like to add a finisli location via either typing or map selection.

* As a visitor I would like to provide a brief description of a passage.

* As a visitor I would hke to add a list of the charts I may need.

* As a visitor I would like to enter a start date for my passage.

* As a visitor I would like to enter a start time for my passage.

* As a visitor I would hke to enter a finish date for my passage.

* As a visitor I would like to enter a finish time for my passage.

* As a visitor I would like to set legs/waypoints as part of a passage plan. This could be done automatically or manually.

r * As a visitor I would like to see the total distance of a passage.

* As a visitor I would like to see the running total distance of a passage. This could be done between waypoints and for the whole trip.

* As a visitor I would like to print my passage plan.

* As a visitor I would like to have the option to name legs/waypoints. One leg may have several waypoints.

* As a visitor I would like to have the option to comment on legs/\vaypoints.

* As a visitor I would like to see the Latitude, Longitude, Heading To (degrees) Distance To (nm each leg/waypoint and finish.

* As a visitor I would like to be able to save my passage in the system. The option to save the passage requires registration to the website.

* As a visitor I would like to save my passage plan to PDF.

* As a Premium member I would like to save my passage plan to GPS (GPX).

* As a member I would like to save my passage plan to Google earth KML.

* As a member I would like to email my passage plan.

* As a member I \vould like to share my passage plan with crew/friends. Sharing could be via an TJRL \vhich is accessible for unregistered users to view and registered users to possibly interact with.

* As a member I would like to add crew to my passage plan.

* As a member I would hke to manage crew on my passage. This could be done via direct mail, access to profile, wall postings etc. * As a member I would like my added crew to be able to comment on a passage.

* As a member I would like to comment on my plan during a passage. This allows a member to produce a logbook' crew only.

* As a member I would like to add photos to my passage plan. This could be done before, during or after the passage.

* As a member I would like to share my passage plan publicly.

* As a member I would like to my public passages searchable.

* As a member I would like to see public passages on the home page.

* As a member I would like to comment on a public passage.

r * As a member I would like to add URL links on public passage comment. This allows links to chart providers, equipment suppliers etc. * As a member I would like' to like other members passages. This is a social feature (thumbs up).

* As a member I would like to flag a passage plan to the administrators.

* As a member I would like to flag a passage plan comment to the administrators.

* As a member I would like to flag a passage plan photo to the administrators.

* As a member I would like to share my passage just to group or event.

* As a member I would like to be able to link my passage with social media.

* As a member I would like to be able to add my passage to aggregators.

* As a visitor I would like to be able to select Marinas/Boatyards' icon overlay.

* As a visitor I would like to be able to select TPT Marinas/Boatyards' icon overlay.

There could be a visual indication of marinas who are signed up.

* As a visitor I would like to he able to select Harbour Masters' icon overlay.

* As a visitor I would like to he able to select TWPT Harbour Masters' icon overlay.

* As a visitor I would like to he able to select Anchorages' icon overlay.

* As a visitor I would like to be able to select Bridges' icon overlay.

* As a visitor I would like to he able to select Liglitliouses' icon overlay.

* As a visitor I would like to be able to select Nay Aids' icon overlay.

* As a Member I would like to be able to select Groups' icon overlay.

* As a Member I would like to be able to select Events' icon overlay.

* As a visitor I would like to be able to select Ferry Terminals' icon overlay.

* As a visitor I would like to be able to select Locks' icon overlay.

* As a visitor I would like to be able to select Products/Services' icon overlay.

* As a visitor I would like to be able to select Restaurants' icon overlay.

* As a visitor I would like to he able to select Public Houses' icon overlay.

* As a Premium member I would like to see chart overlays.

* As a visitor I would like to he able to select Hands' icon overlay.

* As a visitor I would like to be able to switch all icon overlays off/on. C\iis r

LU c\J

STORIES FOR BOAT DETAILS

Below ate user stories for the Boat details feature on The Waypoint.

Abbreviations used in this part of the Appendix.

TWPT -The Waypoint PP -Passage planning MMSI -Radio Number (Maritime Mobile Service Identity) HIN -Hull Identification Number LOA-Length overall * As a member I would like to add a boat to my profile.

* As a member I would like to add more than one boat to my profile.

* As a member I would like to add my boat to a group or event.

* As a member I would like to enable my home marina to access my boat information.

* As a member I would like to enable any marina I berth at to access my boat information for the period of when I book to when I leave.

C S As a member I would like to enable any of my crew to access my boat information.

LI) As a member I would like to see the crew history of my boat.

* As a member I would like to enable any of my friends to access my boat information.

* As a member I would like to enable public access to my by boat information. There should be a warning displayed to the user when this feature is switched on.

* As a member I would like my boat searchable by site search bar, if pubhc.

* As a member I would like to see other boats similar to my own.

* As a member I would like to enter the name of my boat.

* As a member I would like to enter an open description of my boat.

* As a member I would like to enter type/category of boat I have.

* As a member I would like to enter further detailed type information.

* As a member I would like to enter the manufacturer/make/brand of my boat.

* As a member I would like to enter the manufacture year of my boat.

* As a member I would like to enter the MMSI of my boat.

* As a member I would like to enter the HIN of my boat.

* As a member I would hke to enter the sail number of my boat.

* As a member I would like to he able to export my boat information. This could be done through PDF, print yew, csv, share with events etc and is useful for entering races.

* As a member I would like to enter the fuel type of my boat.

* As a member I would like to enter the drive type of my boat.

* As a member I would like to enter the max number of souls/berths my boat can accommodate.

* As a member I would like to enter the max load of my boat.

* As a member I would like to enter the dry weight of my boat.

* As a member I would like to enter the designation of my boat.

* As a member I would like to enter the beam/width of my boat in feet and meters.

* As a member I would like to enter the LOA of my boat in feet and meters.

* As a member I would like to enter the height of my boat in feet and meters.

* As a member I would like to enter the draft/depth of my boat in feet and meters.

* As a member I would like to add photos of my boat. The photos should be restricted to a specific size and users could click on the picture to view it in full size. r

* As a member I would like to select a photo of my boat to be an avatar.

* As a member I would like to add videos of my boat.

LI) As a member I would like to add the date of the last hull survey.

* As a member I would like to add the date of the last rig survey.

* As a member I would like to add the last survey report. This could be uploaded in PDF format.

* As a member I would like to enter the dates of my haul outs of my boat. There could also be the ability to add notes about what work was undertaken.

* As a member I would like to enter the keel type of my boat.

* As a member I would like to enter the fuel capacity of my boat.

* As a member I would like to enter the water capacity of my boat.

* As a member I would like to enter the hull type, material and colour of my boat.

* As a member I would like to enter whether my boat is ground compatible.

* As a member I would like to enter the Register of ships/lloyds number for my boat.

* As a member I \vould like to enter the insurance details of my boat. This infonTnation could include the provider, provider reference, policy number etc. * As a member I would like to upload my boats insurance certificate.

* As a member I would like to add my boat to a PP. * As a member I would like to add life raft information.

* As a premium member I would like to offer my boat for sale.

* As a premium member I would like to add a price to my boat.

* As a premium member I would like to indicate if my boat is used or new.

* As a premium member I would like to allow visitors to contact me.

Example of type of boat menu Type of boat: Sail Motor Commercial j15 Sail Dropdown C Sailing rig LU Dropdown C"J 20 Types of Boat Motor Dropdown Types of Boat Commercial Dropdown Designation of Boat APPENDIX 2 DETAILED GENERAL FEATURES LIST FOR THE WAYPOINT.COM Feature: Registration In order to start using features of thewaypoint.com As a browsing user I want to register my details with the site Scenario: View membership comparison Given I am on the home page When I follow "Compare membership types" Then I should see "Membership Type" And I should see "Free" And I should see "Full" c\J r Scenario: View video tour Given I am on the home page When I follow "Video Tour" Then I should see "Boat Owner" 1⁄4 And I should see "Berth Owner" And I should see "Mooring Manager" When I follow "Boat Owner" Then I should be watching the boat owner video tour Scenario: View terms and conditions Given I am on the home page When I follow "Terms and Conditions" Then I should be on the terms and conditions page And I should see "Terms and Conditions" Scenario: View privacy policy Given I am on the home page \Vhen I follow "Privacy Pohcy" Then I should be on the privacy policy page And I should see "Privacy Policy" Scenario: Register as a free member Given I am on the home page When I follow "Sign up" And I follow "Free" And I fill in "First Name" with "Joe" And I fill in "Last Name" with "Bloggs" And I fill in "Email" with "joehloggs.com" And I fill in "Password" with "password" And I fill in "TJsername" with "joe_the_boat" And I fill in "Telephone" with "02071112223" And I fill in "Address Line 1" with "123 The Point" And I fill in "Address Line 2" with "Fisher Lane" C\i And I fill in "Town/City" with "Shipton" And I fill in "Postcode/ZIP" with "P05 SUM" And I press "Sign up for The Waypoint" Then I should see "Thank you for signing up for The Waypoint" And I should receive an email with the subject "[The Wavpointl Activation instructions" Scenario: Register as free member with invalid details Given I am on the registration page When I press "Sign up for The Waypoint" Then I should see "First Name should not be blank" And I should see "Last Name should not be blank" And I should see "Email should not be blank" And I should see "Password should not be blank" And I should see "Display Name should not be blank" Scenario: Register as a premium member Given I am on the sign up page When I follow "Premium" And I fill in "First Name" with "Joe" And I fill in "Last Name" with "Bloggs" And I fill in "Email" with "joe@bloggs.com" And I till in "Password" with "password" And I fill in "Display Name" with "joe_the_boat" And I press "Sign up for The Waypoint" Then I should be on the PayPoint.net hosted payment page When I complete the payment process Then I should be on the thank you page And I should see "Your account has been created and your subscription is now active." And my account should be active Scenario: Register as a boat owner Given I am on the sign up page When I follow "Free" And I fill in "First Name" with "Joe" C\i And I fill in "Last Name" with "Bloggs" And I fill in "Email" with "joebloggs.com" And I fill in "Password" with "password" And I fill in "Display Name" with "joe_the_boat" L.f) 20 And I check "I have a boat" And I press "Sign up for The Waypoint" Then I should see "Thank you for signing up for The Waypoint" And I should receive an email \vith the subiect "[The \\Taypointl Activation instructions" Scenario: Register as a berth holder Given I am on the sign up page When I follow "Free" And I fill in "First Name" with "Joe" And I fill in "Last Name" with "Bloggs" And I fill in "Email" with "joebloggs.com" And I fill in "Password" with "password" And I fill in "Display Name" with "joe_the_boat" And I check "I have a berth that I would like to share" Then I should see "My berth details" When I fill in "Berth Nickname" with "The end of my garden" And I fill in "Latitude" with "52.002345" And I fill in "Longitude with "52.002345" And I select "Pile" from "Berth Type" And I fill in "Length cm)" with "6" And I fill in "Width (m)" with "2" And I fill in "Height (m)" with "8" And I fill in "Depth MLWS (m)" with "0.5" And I check "This is a drying berth" And I select "Mud" from "Bottom Type" # Alternatives for bottom type are: Mud, Sand, Firm sand And I fill in "Additional Notes" with "Moor up port side" And I press "Sign up for The Waypoint" Then I should see "Thank you for signing up for The Waypoint" And I should receive an email with the subject "[The Waypoint] Activation instructions" c\J Scenario: Register as a mooring manager Given I am on the sign up page And a marina exists with the name "MPL" When I follow "Mooring Manager" And I fill in "First Name" with "Joe" And I fill in "Last Name" with "Bloggs" And I fill in "Email" with "joebloggs.com" And I till in "Password" with "password" And I fill in "Display Name" with "joe_the_boat" And I select "MPL" from "Your marina" And I fill in "Latitude" with "52.002345" And I fill in "Longitude with "52.002345" And I press "Sign up for The Waypoint" Then I should see "Thank you for signing up for The Waypoint" And I should receive an email with the subject "[The Waypointj Activation instructions" Scenario: Register with invalid email address Given I am on the registration page When I fill in "Email" with "joe" And I press "Sign up for The Waypoint" Then I should see "Email should be vahd" Scenario: Register with a taken email address Given a user exists with the email address "joe@bloggs.com" And I am on the registration page When I fill in "Email" with "joe@bloggs.com" And I press "Sign up for The Waypoint" Then I should see "Email is already taken. You may have already registered. Try logging in. If you haven't registered, please contact us at support@thewaypoint.com." Scenario: Register with a taken username Given a user exists with the display name "joe_the_boat" And I am on the registration page When I fill in "Display Name" with "joe_the_boat" r,,.

And I press Sign up for The Waypoint Then I should see "Display Name is already taken" Scenario: Activate user registration Given I have registered And I have an email with the subject "[The \Vaypointj Activation ins tructions" When I chck the hnk in the email Then I should see "Your account has been activated. Please log in" Scenario: Log in Given I have an active account And I am on the home page When I follow "Log in" And I fill in "Email" with "joe@bloggs.com" And I fill in "Password" with "password" And I press "Log in" Then I should see "Welcome Joe" Scenario: Returning user should be logged out after browser session ends Given I am logged in When I close the browser And I open the browser And I go to the home page Then I should not see "Welcome Joe" And I should see "Log in" Scenario: Log in and remember me Given I have an active account And I am on the log in page When I fill in "Email" with "joehloggs.com" And I £11 in "Password" with "password" And I check "Remember me" And I press "Log in" (\J Then I should see "Welcome Joe" r When I close the browser And I open the browser And I go to the home page Then I should see "Welcome Joe" Scenario: Log in to an inactive account Given I have registered But I have not activated my account And I am on the log in page When I log in Then I should see "Could not log you in. Your account has not yet been activated. Check your email for your activation instructions. If you can't find them, we can resend them to you." # "resend them to you" should be a link to resend activation email Scenario: Resend lost activation email Given I have registered But I have not activated my account And I am on the log in page When I log in Then I should see "Could not log you in. Your account has not yet been activated. Check your email for your activation ins tructions. If you can't find them, we can resend them to you." When I follow "resend them to you" Then I should see "Activation instructions have been resent to joe@bloggs.com" Scenario: User requests password reset Given I have an active account And I am on the log in page When I follow "Forgot your password?" And I fill in "Email" with "joe(2ijbloggs.com" And I press "Reset my password" Then I should see "You have been sent password reset instructions." And I should receive an email with the subject "[The Waypoint Password reset instructions" Scenario: User resets password Given I have an active account And I have received an email with the subject "[The Waypoint] Password reset instructions" When I click the link in the email Then I should be on the password reset page When I fill in "New Password" with "password2" And I fill in "Confirm New Password" with "pass\vord2" And I press "Reset password" Then I should be on the log in page And I should see "Your password has been reset. Please log in." Scenatio: Reset password with non-matching passwords Given I have an active account And I have received an email with the subject "[The Waypoint Password reset instructions" When I click the link in the email Then I should be on the password reset page When I fill in "Password" with "password2" And I fill in "Confirm Password" with "password3" And I press "Reset password" Then I should see "Password does not match confirmation" Feature: Users In order to keep my information up to date As a registered user I want to manage my account Scenario: User views his own profile Given I am logged in And I am on the home page When I follow "My Account" And I follow "View my profile" Then I should be on my profile page And I should see "This is how other people see your profile" Scenario: User edits his own profile r Given I am logged in And I am on my profile page then I follow "Edit" Then I should be on the edit page for my profile When I fill in "About me" with "Some fun stuff about me" And I select "Don't show" from "Show about me on my profile" # Options are: Don't show, Show And I fill in "Sailing Experience" with "Some examples of things I've done" And I select "Don't show" from "Show sailing experience on my profile" Scenario: User cancels his account Given I am logged in And I am on the home page When I follow "My Account" And I follow "Delete my account" And I press "I'm sure. Delete my account" Then I should be on the deleted account page And I should see "Your account has been permanently removed from the site. Any content you entered has been removed." Scenario: Boat owner is no longer a boat owner Given I am logged in And I am on my account page When I follow "I am no longer a boat owner" Then I should no longer be a boat owner Feature: User profiles In order to know more about other site users As a registered user I want to see other people's profiles Scenario: Viewing a user's profile after searching by username r Given I am logged in And I am on the home page then I fill in "Search" with "joe_the_boat" And I press Enter Then I should be on the search results page And I should see "Joes Bloggs" And I should see "joe_the_boat" \Vhen I follow "Joe Bloggs" Then I shold be on "Joe Bloggs"s public profile page Scenario: Viewing a user's profile after searching by email address Given I am logged in And I am on the home page When I fill in "Search" with "joe@bloggs.com" And I press Enter Then I should be on the search results page And I should see "Joe Bloggs" And I should see "joe_the_boat" When I follow "Joe Bloggs" Then I shold be on "Joe Bloggs"s public profile page Scenario: Viewing a user's profile after searching by first name and last name Given I am logged in And I am on the home page When I fill in "Search" with "Joe Bloggs" And I press Enter Then I should be on the search results page And I should see "Joes Bloggs" And I should see "joe_the_boat" When I follow "Joe Bloggs" Then I shold be on "Joe Bloggs"s pubhc profile page C\i Feature: Marina Management In order to make sure all marinas in the system can be managed As a site administrator I want to manage marinas and associate them with users LU20 Scenario: Adding a marina Given I am logged in as an administrator And I am on the admin dashboard \Vhen I follow "Marinas" And I follow "New Marina" And I fill in "Name" with "MPL" And I fill in "Address Line 1" with "The Makings" And I fill in "Address Line 2" with "Long Lane" And I fill in "County/State" with "Hampshire" And I fill in "Postcode/ZIP" with "P04 4ER" And I select "United Kingdom" from "Country" And I fill in "Website" with "http://www.mplmarina.com" And I fill in "Phone" with "0123456789" And I fill in "Fax" with "0123456788" And I fill in "Contact Name" with "Joe Bloggs" And I fill in "Contact Phone" with "0123456789" And I fill in "Contact Email" with "joebloggs.com" And I fill in "Contact Position" with "Mooring Manager" And I press "Submit" Then I should be on the marina page And I should see "Your marina has now been added to the system" And I should see "MPL" Scenario: Adding a marina with invalid details Given I am logged in as an administrator And I am on the admin dashboard When I follow "Marinas" And I follow "New Marina" And I press "Submit" Then I should see "Name can't be blank" r,, And I should see Address Line 1 can t be blank And I should see "Coun/State can't be blank" And I should see "Postcode/ZIP can't be blank" And I should see "Country can't be blank" 1⁄4 And I should see "Phone can't he blank" And I should see "Contact Name can't he blank" And I should see "Contact Phone can't be blank" And I should see "Contact Email can't be blank" And I should see "Contact Position can't be blank" Scenario: Adding a marina with invalid website address Given I am logged in as an administrator And I am on the admin dashboard When I follow "Marinas" And I follow "New Marina" And I fill in "Website" with "anaddress" And I press "Submit" Then I should see "Wehsite should be of the form http://www.example.com" Scenario: Adding a marina with invalid contact email address Given I am logged in as an administrator And I am on the adniln dashboard When I follow "Marinas" And I follow "New Marina" And I fill in "Contact Email" with "anaddress" And I press "Submit" Then I should see "Contact Email should be valid" # We don't want to delete marinas as there will be lots of content # associated with them including bookings and user generated stuff Scenario: Hide a marina Given I am logged in as an administrator And a marina exists with the name "MPL" And I am on the marina page r When I press Hide Then I should be on the marinas page And I should see "The marina has been hidden. It l no longer appear in searches." And I should see "Hidden" for the marina # This example shows editing one attribute.

# All attributes are editable, hut this behaviour shows that updates are \vorktng.

Scenario: Edit a marina Given I am logged in as an administrator And a marina exists with the name "MPL" And I am on the marina page When I follow "Edit" And I fill in "Contact Name" with "James Gill" And I press "Update" Then I should see "The marina has been updated" And I should see "James Gill" Feature: Berth Management In order to allow people to use my berths As a berth holder I want to add, delete and manage berths that I own Scenario: Adding a berth as a mooring manager the first time Given I am logged in as a mooring manager And I am on the home page When I follow "Marina Management" Then I should see "You don't currently have any berths listed" When I follow "Add one now" And I fill in "Berth Code" with "M54" And I select "Pile" from "Berth Type" # Alternatives for Berth type are: Pontoon, Swing, Pile And I select "Walk-ashore" from "Access" # Alternatives for Access are: Walk-ashore, Dinghy, None And I fill in "Length (m)" with "6" And I fill in "Width (m)" with "2" And I fill in "Height (m)" with "8" And I fill in "Depth MLWS (m)" with "0.5" And I check "This is a drying berth" And I select "Mud" from "Bottom Type" # Alternatives for bottom type are: Mud, Sand, Firm sand And I fill in "Additional Notes" with "Moor up port side" And I press "Submit" Then I should see "Berth added successfully" And I should see "Add another?" And I should be on the berths page And I should see "M54" Scenario: Adding a berth as a mooring manager Given I am logged in as a mooring manager And I am on the homepage When I follow "Marina Management" And I follow "Add Berth" And I fill in "Berth Code" with "M54" And I select "Pile" from "Berth Type" And I select "Walk-ashore" from "Access" And I fill in "Length cm)" with "6" And I fill in "Width (m)" with "2" And I fill in "Height (m)" with "8" And I fill in "Depth MLWS (m)" with "0.5" And I check "This is a drying berth" And I select "Mud" from "Bottom Type" And I fill in "Additional Notes" with "Moor up port side" And I press "Submit" Then I should see "Berth added successfully" And I should see "Add another?" And I should be on the berths page CJ And I should see "M54" r Scenario: Adding an individual berth as an individual berth holder Given I am logged in as a berth holder And I am on the homepage \X'hen I follow "My Berths" And I follow "Add Berth" And I fill in "Nickname" with "End of garden" And I fill in "Latitude" with "52.002345" And I fill in "Longitude with "52.002345" And I select "Pile" from "Berth Type" And I select "Walk-ashore" from "Access" And I fill in "Length (m)" with "6" And I fill in "Width (m)" with "2" And I fill in "Height (itt)" with "8" And I fill in "Depth MLWS (m)" with "0.5" And I check "This is a drying berth" And I select "Mud" from "Bottom Type" And I fill in "Additional Notes" with "Moor up port side" And I press "Submit" Then I should be on my berths page And I should see "Your berth was added successfully" And I should see "End of garden" Scenario: Adding a berth in a marina as an individual berth holder Given I am logged in as a berth holder And I am on the homepage When I follow "My Berths" And I follow "Add Berth" And I select "MPL" from "Marina" And I select "M54" from "Berth Code" And I fill in "Nickname" with "MPL Marina Berth" And I press "Submit" Then I should be on my berths page C\i And I should see "Your berth was added and is awaiting verification from your mooring r manager And the mooring manager of "MPL" should receive an email with the subject "[The Waypoint] New Berth addition requires approval" If) 20 And I should see "M54" And I should see "pending" for "MPL Marina Berth" Scenario: Adding a berth in a marina as an individual berth holder where the berth does not yet exist Given I am logged in as a berth holder And the berth code "M34" does not exist And I am on the new berth page When I select "MPL" from "Marina" And I select "Berth not listed" from "Berth Code" When I fill in "Berth Code" with "M54" And I select "Pile" from "Berth Type" And I select "Walk-ashore" from "Access" And I fill in "Length (m)" with "6" And I fill in "Width (m)" with "2" And I fill in "Height (m)" with "8" And I fill in "Depth MLWS (m)" with "0.5" And I check "This is a drying berth" And I select "Mud" from "Bottom Type" And I fill in "Additional Notes" with "Moor up port side" And I press "Submit" Then I should see "Your berth has been submitted. It needs to be approved by the Mooring Manager" And the mooring manager should receive an email with the subject "[The Waypoint] New Berth addition requires confirmation and approval" Scenario: Approving a berth in a marina added by a user Given I am logged in as a marina manager And I am on the marina management page And the berth "M54" has been claimed by "joe_the_boat" But the berth hasn't been approved r When I follow Berths Then I should see "M54" then I follow "View details" for "M54" And I press "Approve" Then I should be on the berth management page And I should see "Approved" for "M54" And "be_the_boat" should receive an email with the subject "[The \Vaypointj Your berth claim has been approved" Scenario: Rejecting a berth in a marina added by a user Given I am logged in as a marina manager And I am on the marina management page And the berth "M54" has been claimed by "joe_the_boat" But the berth hasn't been approved When I follow "Berths" Then I should see "M54" When I follow "View details" for "M54" And I press "Reject" And I select "This is not the mooring tenant" from "Reason" Then I should be on the berth management page And I should see "Rejected" for "M54" And "joe_the_boat" should receive an email with the subject "[The Waypoint] Your berth claim has been rejected" And the berth should be removed from "joe_the_boat"s page Scenario: Editing a berth as a mooring manager Given I am logged in as a mooring manager And a berth exists with the code "M54" And the berth has a mm length of "6" And I am on the berths page When I follow "Edit" for "M54" And I fill in "Mm Length (m)" \vith "8" And I press "Update" Then I should see "Berth Updated successfully" r And I should be on the berths page And I should see "M54" And I should see 6m LU20 Scenario: Deleting a berth as a mooring manager Given I am logged in as a mooring manager And a berth exists with the code "M54" And I am on the berths page When I press "Delete" for "M54" And I confirm "Are you sure you want to delete this berth" Then I should be on the berths page And I should see "Berth deleted successfully." And I should not see "M54" Scenario: Deleting a berth as an individual berth holder Given I am logged in as a berth holder And a berth exists with the nickname "MPL Marina Berth" And I am on the berths page When I press "Delete" for "M54" And I confirm "Are you sure you want to delete this berth" Then I should be on the berths page And I should see "Berth deleted successfully." And I should not see "M54" Scenario: Mooring manager associates a user in his marina with a berth Given I am logged in as a mooring manager And a berth exists with the code "M54" And I am on the berths page But the berth has not been associated with a berth holder When I follow "Associate with user" And I £11 in "Display Name" with "joe_the_boat" And I select "M54" from "Berth" And I press "Associate" Then I should see "Berth associated with user" r And I should be on the berths page Scenario: Berth holder adds berth vacancy information Given I am logged in as a berth holder And a berth exists with the nickname "MPL Marina Berth" And I am listed as the owner of the berth And I am on my berths page \Vhen I follow "New Vacancy" for the berth And I select "21/05/2010" from the "From" date And I select "23/05/2010" from the "To" date And I press "Submit" Then I should be on the berth page And I should see "Vacancy successfully added" Scenario: Berth holder updates berth vacancy information Given I am logged in as a berth holder And a berth exists with the nickname "MPL Marina Berth" And I am hsted as the owner of the berth And I am on the berth's vacancies page And a vacancy exists \Vhen I follow "Update" for the vacancy And I select "21/06/2010" from the "From" date And I select "23/06/2010" from the "To" date And I press "Update" Then I should be on the berth's vacancies page And I should see "Vacancy successfully updated" Scenario: Berth holder makes berth vacant for tonight Given I am logged in as a berth holder And a berth exists And I am listed as the owner of the berth And I am on the berths page \Vhen I press "Set vacant for tonight" for the berth Then I should see "Unset vacant for tonight" for the berth r,, And I should see The berth is now marked as vacant for tonight Scenario: Berth holder unsets berth vacancy for tonight Given I am logged in as a berth holder And a berth exists And I am listed as the owner of the berth And I am on the berths page \Vhen I press "Unset vacant for tonight" for the berth Then I should see "Set vacant for tonight" for the berth And I should see "The berth is no longer marked as vacant for tonight" Scenario: Berth holder deletes berth vacancy Given I am logged in as a berth holder And a berth exists with the nickname "MPL Marina Berth" And I am listed as the owner of the berth And I am on the berth's vacancies page And a vacancy exists \X'lhen I press "Delete" for the vacancy And I confirm "Are you sure you want to delete this vacancy?" Then I should be on the berth's vacancies page And I should see "Vacancy successfully deleted" And I should not see the vacancy Scenario: Mooring manager adds a vacancy to an individual mooring Given I am logged in as a mooring manager And a berth exists with the code "M54" And I am on the berth's page When I follow "Vacancies" And I follow "New Vacancy" And I select "21/06/2010" from the "From" date And I select "23/06/2010" from the "To" date And I press "Submit" Then I should be on the berth's vacancies page And I should see "You've successfully added a vacancy for Berth M54" r Scenario: Berth holder's mooring automatically becomes available if berth holder books a different mooring Given I am logged in as a berth holder And I own a boat And I own a berth And another berth exists When I book the berth for the night "20/05/2010" Then a new vacancy should he added to my berth for the night "20/05/20 10" Scenario: Berth holder mooring does not become available if berth holder books a different mooring and does not make the mooring available Given I am logged in as a berth holder Andlownaberth And another berth exists And I have not set auto_update_mooringavailabiity as true When I book the berth for the night "20/05/201 0" Then a new vacancy should not be added to my berth Feature: Berth Booking In order to stay on someone else's mooring As a site user I want to book berths and manage my bookings Scenario: Book a berth Given I am logged in And a berth exists with the code "M54" and the note "Moor port side" When I am on the home page And I follow "Book a berth" And I select "MPL" from "Marina" And I select "20/05/2010" from the "From" date And I select "21/05/2010" from the "To" date Then I should see all berths available for the period selected And I should see all berths available for parts of the period selected When I press "Book this berth" for the berth "M54" Then I should be on my bookings page And I should see "Booking successful" And I should see "MPL" 1⁄4 And I should see "M54" And I should see "Moor port side" Scenario: Not being able to book a berth with partial occupancy Given I am logged in And a berth exists with code "M54" and marina "MPL" And a booking exists for the berth between "23/05/2010" and "24/05/2010" And I am on the home page When I follow "Book a berth" And I select "MPL" from "Marina" And I select "M54" from "Berth" And I select "20/05/2010" from the "From" date And I select "25/05/2010" from the "To" date And I press "Book berth" Then I should see all berths available for the period selected And I should see all berths available for parts of the period selected And I should not see "Book this berth" for the berth Scenario: Cancel a berth Given I am logged in And a booking exists And I am on my bookings page When I follow "Cancel" for the booking And I confirm "Are you sure you wish to cancel this booking?" Then I should not see the booking Scenario: Update a booking Given I am logged in And a booking exists C%J And I am on my bookings page When I follow "Update" for the booking And I select "20/04/2010" from the "From" date And I press "Change booking" Then I should see "Booking successfully updated" Scenario: Update a booking by changing the berth Given I am logged in And a booking exists And I am on my bookings page When I follow "Update" for the booking And I select "M55" from "Berth" And I press "Change booking" Then I should see "Booking successfully updated" Scenario: Trying to update a booking to dates where the berth in question has partial occupancy Given I am logged in And a berth exists with code "M54" and marina "MPL" And a booking exists for the berth between "23/05/2010" and "24/05/2010" And I have a booking for the berth between "19/05/2010" and "21/05/2010" And I am on my bookings page When I follow "Change hooking" for my booking And I select "22/05/2010" from the "From" date And I select "24/05/2010" from the "To" date And I press "Change booking" Then I should see "The dates you have selected are not available as the berth you've booked already has occupancy at this time. Try other dates, or change the berth" Feature: Dashboard In order to quickly see the state of my bookings and saiings As a registered user I want to have all the information available to me when I log in Scenario: Berth holder dashboard Given I am logged in as a berth holder r And I have a berth And I am on the dashboard page Then I should see "Berth Occupancy" LU20 Scenario: Boat owner dashboard Given I am logged in as a boat owner And I have a boat And I am on the dashboard page Then I should see "Saiings And I should see "Book a berth" Scenario: Mooring manager dashboard Given I am logged in as a mooring manager And I am on the mooring manager dashboard page Then I should see "Berth Occupancy" And I should see "Update berth occupancy" 1* Button APPENDIX 3 DETAILED PAYMENT FEATURES LIST FOR THE WAYPOINT.COM Feature: Payment history for manager In order to see historical information about bookings in my marina As a mooring manager I should see a payment history Scenario Seeing my account balance Given I am signed in as a user And I have a credit balance of £600 And I am on the homepage Then I should see "Credit available: [600" c\J r Scenario N" Viewing pending payments Given I am signed in as a user And I have pending payments across 3 bookings When I follow "Credit available" Then I should see 3 pending payments Scenario Viewing historical payments Given I am signed in as a user And I have 3 historical bookings When I follow "Credit available" Then I should see 3 historical payments Scenario Viewing a payment (historical or pending) Given I am signed in as a user And I have a booking across 3 berths And I am on the payment page When I follow the first payment Then I should see 3 payment lines And I should see "Berth" And I should see "Berth holder" And I should see "Number of nights" And I should see "Cost per night" And I should see "Total" And I should see "Total booking cost" Scenario Viewing a paypal payment Given I am signed in as a mooring manager And I have 3 paypal payments And I am on the payments page \Vhen I follow the first paypal payment r Then I should see Date And I should see "Amount" And I should see "PayPal" in the "Payment Type" column LU20 c\J Scenario Viewing a BACS payment Given I am signed in as a mooring manager And I have some paypal payments And I am on the payments page When I follow the first paypal payment Then I should see "Date" And I should see "Amount" And I should see "BACS" in the "Payment Type" column Feature: Cut management In order to change the profit margins of the Waypoint As an admin I want to change the cut of the berth hooking taken Scenario Changing the cut of a booking that TWP takes Given I am logged in as an admin And I have a booking cut of "1 S%" And I am on the admin homepage When I follow "Booking cuts" And I fill in "Percentage" with "10" And I press "Submit" Then I should be on the admin homepage And I should see "Booking cut updated to l0%" Scenario Overriding the booking cut for a specific marina Given a marina named "Deacons" with a mooring manager And I am logged in as an adniin When I follow "Marinas" And I follow Deacons And I follow "Override booking cut" And I fill in "Override percentage" with "15%" And I press "Submit" Then I should see "TWP Booking cut: l5%" And I should see "The booking cut has been overriden for this marina" Feature: Admin payment history In order to see what money is transferring through the system As an admin I want to see payment history and pending payments

Background

Given I am signed in as an admin Scenario Seeing a list of past payments Given I am signed in as an admin Given some payments When I follow "Payment I-Tistorv" Then I should see the payments Scenario Seeing detail of a payment for a marina booking Given I am signed in as an admin Given a payment for a marina booking And I am on the payment history page When I follow the payment Then I should see "Berth holder amount:" And I should see "Mooring Manager amount:" And I should see "TP Fee:" c\J r Scenario N' Seeing detail of a payment for an individual berth booking Given I am signed in as an admin Given a payment for an individual berth booking And I am on the payment history page When I follow the payment Then I should see "Berth holder amount:" And I should see "TP Fee:" Feature: Mooring manager manages marina's berths In order to keep my marina's berth information up to date As a mooring manager I want to manage the marina's berths Scenario Adding a berth as a mooring manager Given I am signed in as a mooring manager And I am on the manager homepage When I follow "Berths" And I follow "Add" And I fill in "Berth code" with "M54" And I select "Pile" from "Berth type" And I select "Walk ashore" from "Access type" And I should see "Would you like to specify dimensions in metres or feet?" And I choose "Metres" And I fill in "m" with "6" within "#length" And I fill in "m" with "2" within "#width" And I fill in "m" with "8" within "#height" And I fill in "m" with "0.5" within "#depth" And I check "This is a drying berth" And I select "Mud" from "Bottom type" And I fill in "Additional notes" with "Moor up port side" And I fill in "High Season Price" with "20" r And I press Add Then I should see "Berth Added" And I should see the berth "M54" And the berth should have the same geo location as the marina Scenario Adding berths in hulk via CSV as a mooring manager Given I am signed in as a mooring manager And I am on the manager homepage When I follow "Berths" And I follow "Bulk Upload" And I attach the following to "CSV" And I press "Upload"

And I select "Code" from "fields_I"

And I select "Berth Type" from "fields_2"

And I select "Access Type" from "fields_3"

And I select "Latitude" from "fields_4"

And I select "Longitude" from "fields_S"

And I select "Length" from "fields_6"

And I select "Width" from "fields_7"

And I select "Height" from "fields_8"

And I select "Depth" from "fields_9"

And I select "Drying" from "fields_I 0"

And I select "Price" from "fields_Il"

And I check "Ignore the first row" And I choose "Metres" And I press "Import" Then I should see the berth "B43" And I should see the berth "B44" When I follow "Bulk Upload" And I attach the following to "CSV" And I press "Upload"

And I select "Code" from "fields_I"

And I select "Latitude" from "fields_2"

And I select "Longitude" from "fields_3"

And I select "Length" from "fields 4"

And I select "Width" from "fields_5"

And I select "Height" from "fields_6"

And I select "Depth" from "fields_7"

And I uncheck "Ignore the first row" And I choose "Inches" And I press "Import" Then I should see the berth "B45" And I should see the berth "B46" Feature: Mooring manager payments In order to get paid As a mooring manager I want to be verified Scenario Getting paid via monthly paypal Given I am a mooring manager in the UK And I have a paypal account with the email address "joe(bloggs.com" And I am in credit And I am on the dashboard When I follow "Account" And I follow "Payment details" And I choose "PayPal" And I fill in "PayPal email address" with "joe@bloggs.com" And I press "Confirm account" Then I should see "Your PayPal account has been verified" And I should see "Payment method: PayPal" Scenario Getting paid by paypal outside the UK Given I am a mooring manager And I have a paypal account with the email address "joe@bloggs.com" And I am in credit And I am on the dashboard When I follow "Account" And I follow "Payment details" And I fill in "PayPal email address" with "joebloggs.com" And I press "Confirm account" Then I should see "Your PayPal account has been verified" And I should see "Payment method: PayPal" Scenario Getting paid via monthly BACS Given I am a mooring manager in the UK And I have a paypal account with the email address "joe@bloggs.com" And I am in credit And I am on the dashboard When I follow "Account" And I follow "Payment details" And I choose "BACS" And I fill in "Sort Code" with "00-00-00" And I fill in "Account Number" with "12345678" And I press "Confirm Bank Details" Then I should see "Lloyds TSB" And I should see "39 Rodney Street" \Vhen I press "This is my account" Then I should see "Your bank account has been confirmed" And I should see "Payment method: BACS" Feature: Payment history for users In order to see historical information about bookings As a user I should see a payment history (4 r Scenario Seeing my available balance Given I am signed in as a user And I have a credit balance of £600 And I am on the homepage Then I should see "Credit available: £600" Scenario Viewing pending payments Given I am signed in as a user And I have pending payments of £400 across 3 bookings When I follow "Credit available" Then I should see 3 pending payments Scenario Viewing historical payments Given I am signed in as a user And I have 6 historical bookings When I follow "Credit available" Then I should see 3 historical payments Scenario Viewing a payment (historical or pending) Given I am signed in as a user And I have a booking across 3 berths And I am on the payments page When I follow the first payment Then I should see 3 payment lines And I should see "Berth" And I should see "Berth holder" And I should see "Number of nights" And I should see "Cost per night" And I should see "Total" And I should see "Total booking cost" r Ft. Scenario Viewing a paypal payment retrieval Given I am signed in as a user And I have some paypal payments And I am on the payments page When I follow the first paypal payment Then I should see "Date" And I should see "Amount" Feature: Payments In order to get people using the site As the system I want to pay people Scenario Paying a mooring manager by PayPal Given a mooring manager with £100 credit And the mooring manager's preferred payment type is PavPal And the first of the month Then the mooring manager should see £100 in his paypal account less paypal fees And the mooring manager should see £0 in his credit account on TWP Feature: My Marina In order to make sure marina managers can maintain their marina details As a site administrator I want to manage marinas and associate them with users Scenario Adding price shift ranges Given I am signed in as a mooring manager C\i And a berth "X27" priced £20 When I follow "Settings" And I follow "Seasonsal price shifts" And I follow "Add new price shift" And I fill in "From" with "01/05/2010" And I fill in "To" with "01/06/2010" And I fill in "Name" with "Summer" And I fill in "Price shift (%age)" with "120" Then I should see "Sample pricing" And I should see "X27: £24/L20" When I press "Add Price Shift" Then I should see "Summer: 1st May 2010 to 1st June 2010" And I should see "Price shift added successfully" Scenario Remove price shift range Given a price shift in the future And I am on the price shifts page When I press "Delete" for the price shift And I confirm Then I should not see the price shift And I should see "Price shift removed" Scenario Edit a price shift range Given a price shift "Summer" from "01/10/2010" to "31/10/2010" And I am on the price shifts page When I follow "Edit" for the price shift And I fill in "To" with "31/12/2010" And I press "Update Price Shift" Then I should see "Summer: 1st Oct 2010 to 31st December 2010" And I should see "Price shift updated successfully" C\i Feature: Berth bookings In order to make use of a vacant berth Ft. As a user I want to book it for a period ot time

Background

Given the date is "201 0/05/01" And I am signed in Scenario User books a berth choosing to pay with existing credit Given the date is "2010/05/01" And I am signed in Given a berth "In my back garden" And the berth is vacant for the nights of "2010/05/01" to "2010/05/07" And the berth costs DUO per night And a berth "Down the road" And the berth is vacant for the nights of "2010/05/06" to "2010/05/14" And the berth costs £100 per night And a berth "Rock The Boat" And the berth is vacant for the nights of "2010/05/14" to "2010/05/19" And the berth costs £100 per night And the TWP cut is 1 0% And the berth's marina cut is SO% And I have £600 in credit And I am on the home page And I follow "Bookings" When I follow "Book a berth" And I fill in "Arrive" with "03/05/2010" And I fill in "Leave" with "03/05/20 10" And I press "Find berths" Then I should see the berth "In my back garden" But I should not see the berth "Rock The Boat" When I select the berth "In my back garden" for the nights of "2010/05/03" to "20 10/05/03" And I press "Book" Then I should be on the checkout page When I choose "Pay with existing credit" Then I should be on my bookings page And I should see the new booking And I should see the berth "In my hack garden" is booked for the nights of "2010/05/03" to "2010/05/06" And I should receive an email And I should have £500 in credit remaining And the berth holder should have f45 added to his account in a pending state And the marina manager should have added to his account in a pending state And £10 in fees added to the TWP account in a pending state Scenario User books a marina berth choosing to pay by card for a single booking Given the date is "201 0/05/01" And I am signed in Given I have £600 in credit And I have chosen a marina berth for the night costing flOO per night And the TWP cut is I 0% And the berth's marina cut is SO% When I press "Book" And I choose "Pay one off' And I fill in my card details And I press "Pay" And I complete my 3DS password And I press "Submit" Then I should be on my bookings page And I should see the new booking And I should see the berth "In my hack garden" is booked for the nights of "2010/05/03" to "2010/05/06" And I should receive an email And I should see "Booking made successfully" And I should have £500 in credit remaining And the berth holder should have f45 added to his account in a pending state And the marina manager should have f45 added to his account in a pending state And i: 10 in fees should be added to the TWP account in a pending state Scenario User books an individual berth choosing to pay by card for a single hooking Given the date is "201 0/05/01" And I am signed in Given I have £600 in credit And I have chosen a marina herth for the night costing "flOO" per night When I press "Book" And I choose "Pay one off' And I fill in my card details And I press "Pay" And I complete my 3D5 password And I press "Submit" Then I should be on my bookings page And I should see the new booking And I should see the berth "In my hack garden" is booked for the nights of "2010/05/03" to "2010/05/06" And I should receive an email And I should see "Booking made successfully" And I should have £500 in credit remaining And the berth holder should have f90 added to his account in a pending state And f 10 in fees should be added to the TWP account in a pending state Scenario User books a marina berth with no tenant Given the date is "201 0/05/01" Andlamsignedin Given a marina exists with a berth And the berth costs £100 per night But the berth has no tenant When I book the berth Then I should see the booking And the marina manager should have f90 added to his account in a pending state And i: 10 in fees should be added to the TWP account in a pending state Scenario User books a berth with a price shift across part of the booking Given the date is "201 0/05/01" And I am signed in Given a marina exists with a berth And the marina has a price shift between "20/10/2010" and "25/10/2010" of 80% And the berth costs £100 per night When I book the berth between "19/10/2010" and "21/10/2010" Then the total value for the booking should be £260 Scenario User books a berth with two price shifts on the date of booking Given the date is "201 0/05/01" And I am signed in Given a marina exists with a berth And the marina has a price shift between "20/10/2010" and "25/10/2010" of 80% And the marina has a price shift between "22/10/2010" and "23/10/20 10" of 60% And the berth costs £100 per night When I book the berth between "22/10/2010" and "22/10/2010" Then the total value for the booking should be £60 Feature: Credit Management In order to pay for bookings As a user I want to top up my credit account Scenario Topping up a credit account Given I am signed in as a user And I have "L0" credit And I am on the homepage When I follow "LO Credit" And I follow "Top up account" And I choose "L20" And I press "Purchase credit" And I fill in my card details And I press "Complete purchase" Then I should see "L20 Credit" And I should see "f2" recorded as transaction costs Scenario Retrieving credit from TWP where cost is more than TWP income Given I am signed in as a user And I have "f20" credit And I have "L2" of transaction costs And I have "LO" in TWI? charges And I am on the homepage When I follow "QO Credit" And I follow "Retrieve credit" And I fill in "Amount" with "L20" And I press "Retrieve" Then I should see "fO Credit" And I should have "08" in my pavpal account less Paypal charges Scenario Retrieving credit from TWP where cost is less than TWP income Given I am signed in as a user And I have "p0 credit" And I have "L2" of transaction costs And I have "f4" in TWP charges And I am on the homepage When I follow "L20 Credit" And I follow "Retrieve credit" And I fill in "Amount" with "20" And I press "Retrieve" Then I should see "LO Credit" And I should have "f20" in my paypal account less Paypal charges Feature: Berth price shifting In order to set seasonal and event pricing As a mooring manager I \vant to set date ranges and price shifts Scenario Adding a price shift Given I am logged in as a mooring manager And a berth "X27" in my marina priced "100" When I follow "Settings" And I follow "Price Shifts" And I follow "Create Price Shift" And I fill in "From" with "20/10/2010" And I fill in "To" with "20/03/2011" And I fill in "Name" with "Winter season" And I fill in "Price shift (% of high season)" with "80" Then I should see "X27: Was £100, Now £80" When I press "Submit" Then I should see "Winter season" And I should see "Price shift added successfully" Scenario Updating a price shift Given a price shift named "Winter season" with a percentage of 80 And a berth "X27" in my marina priced "100" And I am on the price shifts page When I follow "Edit" within "Winter season" Then I should see "X27: Was £100, Now £80" When I fill in "Price shift (% of high season)" with "60" Then I should see "X27: Was flOO, Now £60" When I press "Update" r Then I should see Winter season And I should see "Price shift updated successfully" Scenario Removing a price shift Given a price shift named "Winter season" And I am on the price shifts page When I press "Delete" within "Winter season" And I confirm Then I should not see "Winter season" And I should see "The price shift was removed successfully"

Claims (27)

1. CLAIMS1. A web-based system that allows a user to book a berth in any of several different marinas, in which the system includes a web server that (i) generates one or more web pages that enable any person holding a berth at one of the marinas to access the server to indicate that his berth is available for use at a defined time and that (ii) enables the user to search for, book and pay for that berth, with a payment being made automatically to the person holding the berth.
2. 2. The system of Claim 1, in which the server is operable to provide a web site that includes \veb pages that allow the user to search for berths available in multiple marinas by entering a search request into a web page generated by the server.
3. 3. The system of Claim I or 2, in which the server is operable to provide a web site that includes web pages that allow the user to search for berths by entering a location into a location field in a web page generated by the server, and entering arrival and departure dates.
4. 4. The system of any preceding Claim, in which the server is operable to generate a \veb site that includes web pages that (i enable any person holding a berth at one of the marinas to indicate that his berth is available for use at a defined time and also that (ii) enable the user to search for, book and pay for that berth.
5. 3. The system of any preceding Claim in which the person holding a berth at one of the marinas indicates that his berth is available for use at a defined time solely by making a booking for his boat to use someone else's berth, leading automatically to his own berth being listed as vacant by the server.
6. 6. The system of any preceding Claim, in which the server is operable to generate a map that graphically shows search results, the map indicating which marina or marinas have berths available on a given date.
7. 7. The system of any preceding Claim, in which the server is operable to allow the user to enter details of their own boat and the search results are then filtered so that only suitable berths are shown.
8. 8. The system of any preceding Claim, in which the server is operable to provide a graphical map in response to a search request that includes a location in that map.
9. 9. The system of any preceding Claim, in which the server generates web pages that enable the user to enter and to share a passage plan, including one or more marinas.
10. 10. The system of any preceding Claim, in which the server generates web pages that enable users to enter and to share a detailed passage plan, with berths that have been reliably booked, enhancing the safety of users at sea.
11. 11. The system of any preceding Claim, in which the server generates web pages that display weather based booking criteria for automated booking or cancellation of a berth if a weather-specific criteria is met.
12. 12. The system of any preceding Claim, in which the server generates web pages that enable the booking time of the berth to be variable, from short periods, such as one or more hours, up to long stays and permanent spaces.
13. 13. The system of any preceding Claim, in which the server generates web pages that enable boat owners to provide insurance information or certificates to a marina before entry.
14. 14. The system of any preceding Claim, in which the person holding a berth is a mooring manager.
15. 15. The system of any preceding Claim 1-13, in which the person holding a berth is a person other than a mooring manager.
16. 16. The system of any preceding Claim, in which the server enables peer to peer sharing of berths, namely between individuals that hold a berth and individuals that wish to book and pay for that berth.
17. 17. The system of any preceding Claim, in which the server generates a web page that allows a visitor to that web page to select between the option of signing up or registering either (i) as a boat or berth owner or (ii) as a mooring manager.
18. 18. The system of any preceding Claim, in which the marina is a custom built harbour for many boats.
19. 19. The system of any preceding Claim, in which the marina includes moorings that are not part of any custom built harbour for many boats.
20. 20. The system of any preceding Claim, in which the server enables the payment made by the user automatically to be spht between the berth holder and an entity running the server, if the berth is not within a marina.
21. 21. The system of any preceding Claim 1-19, in which the server enables the payment made by the user automatically to be split between the marina and an entity running the server if the berth is part of a marina, and no third party is the holder of the berth or at least is not to benefit from the user's use of the berth.
22. 22. The system of any preceding Claim 1-19, in which the server enables the payment made by the user automatically to be split between an entity running the server, the marina and the berth holder if the berth is part of a marina and the berth is held by someone else than the marina.
23. 23. The system of any preceding Claim I providing linking and/or tagging of specific berths and marinas to discussion forum discussions.
24. 24. The system of any preceding Claim, in which the server enables the payment made by the user to be an actual transfer of funds.
25. 25. The system of any preceding Claim, in which the server enables the payment made by the to be a transfer of a virtual currency between the accounts on the server.
26. 26. The system of any preceding Claim, in which the server enables the posting and sharing of passage plans to facilitate boat owners or crew to search for crew members or to facilitate crew members to search for boats.
27. 27. A method of enabling a user to book a berth in any of several different marinas, in which the method includes the steps of: a. a person holding a berth accessing a web server that generates one or more web pages that enable any person holding a berth at one of the marinas to indicate that his berth is available for use at a defined time; and b. a user accessing the \veb server to search for, book and pay for that berth, with a payment being made automatically to the person holding the berth.