GB2463546B - Trouble handling in an information processing system - Google Patents

Trouble handling in an information processing system

Info

Publication number
GB2463546B
GB2463546B GB0911136.0A GB0911136A GB2463546B GB 2463546 B GB2463546 B GB 2463546B GB 0911136 A GB0911136 A GB 0911136A GB 2463546 B GB2463546 B GB 2463546B
Authority
GB
United Kingdom
Prior art keywords
handling
trouble
troubles
searching
methods
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB0911136.0A
Other languages
English (en)
Other versions
GB0911136D0 (en
GB2463546A (en
Inventor
Yuji Wada
Yasuhide Matsumoto
Yukihiro Watanabe
Kuniaki Shimada
Masazumi Matsubara
Kenji Morimoto
Hiroshi Otsuka
Akira Katsuno
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Fujitsu Ltd
Original Assignee
Fujitsu Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Fujitsu Ltd filed Critical Fujitsu Ltd
Publication of GB0911136D0 publication Critical patent/GB0911136D0/en
Publication of GB2463546A publication Critical patent/GB2463546A/en
Application granted granted Critical
Publication of GB2463546B publication Critical patent/GB2463546B/en
Expired - Fee Related legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0709—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications
    • H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13163—Fault alarm
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1325—Priority service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13349—Network management

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Quality & Reliability (AREA)
  • General Physics & Mathematics (AREA)
  • Biomedical Technology (AREA)
  • Health & Medical Sciences (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Computer Hardware Design (AREA)
  • Test And Diagnosis Of Digital Computers (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
GB0911136.0A 2008-09-17 2009-06-26 Trouble handling in an information processing system Expired - Fee Related GB2463546B (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP2008238221A JP5439775B2 (ja) 2008-09-17 2008-09-17 障害対応プログラム、障害対応装置、及び障害対応システム

Publications (3)

Publication Number Publication Date
GB0911136D0 GB0911136D0 (en) 2009-08-12
GB2463546A GB2463546A (en) 2010-03-24
GB2463546B true GB2463546B (en) 2012-11-28

Family

ID=41008356

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0911136.0A Expired - Fee Related GB2463546B (en) 2008-09-17 2009-06-26 Trouble handling in an information processing system

Country Status (3)

Country Link
US (1) US8438179B2 (ja)
JP (1) JP5439775B2 (ja)
GB (1) GB2463546B (ja)

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP2940585A4 (en) 2012-12-28 2016-01-06 Fujitsu Ltd PROGRAM FOR CREATING A RESPONSE PROCESS, METHOD FOR CREATING A RESPONSE PROCESS AND INFORMATION PROCESSING DEVICE
US9619311B2 (en) * 2013-11-26 2017-04-11 International Business Machines Corporation Error identification and handling in storage area networks
US10263836B2 (en) * 2014-03-24 2019-04-16 Microsoft Technology Licensing, Llc Identifying troubleshooting options for resolving network failures
US10067812B2 (en) * 2015-03-30 2018-09-04 Ca, Inc. Presenting diagnostic headlines using simple linguistic terms
US9979607B2 (en) * 2015-06-22 2018-05-22 Ca, Inc. Diagnosing anomalies based on deviation analysis
JP2020181505A (ja) * 2019-04-26 2020-11-05 富士通株式会社 インシデント対応支援プログラム、インシデント対応支援装置およびインシデント対応支援方法
WO2021005686A1 (ja) * 2019-07-08 2021-01-14 日本電信電話株式会社 自動連携装置、自動連携方法、および自動連携プログラム

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5799317A (en) * 1995-11-08 1998-08-25 Mci Communications Corporation Data management system for a telecommunications signaling system 7(SS#7)
US6343236B1 (en) * 1999-04-02 2002-01-29 General Electric Company Method and system for analyzing fault log data for diagnostics
GB2412271A (en) * 2004-03-18 2005-09-21 Fujitsu Ltd Estimating network troubles
US20070276631A1 (en) * 2006-05-23 2007-11-29 International Business Machines Corporation Causal ladder mechanism for proactive problem determination, avoidance and recovery
WO2009122525A1 (ja) * 2008-03-31 2009-10-08 富士通株式会社 トラブル対処システム、方法およびそのためのプログラム

Family Cites Families (20)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4633467A (en) * 1984-07-26 1986-12-30 At&T Bell Laboratories Computer system fault recovery based on historical analysis
US5214653A (en) * 1990-10-22 1993-05-25 Harris Corporation Fault finder expert system
US5253184A (en) * 1991-06-19 1993-10-12 Storage Technology Corporation Failure and performance tracking system
JPH08221295A (ja) * 1995-02-13 1996-08-30 Mitsubishi Electric Corp 障害支援装置
US6446224B1 (en) * 1995-03-03 2002-09-03 Fujitsu Limited Method and apparatus for prioritizing and handling errors in a computer system
US6012152A (en) * 1996-11-27 2000-01-04 Telefonaktiebolaget Lm Ericsson (Publ) Software fault management system
US6415395B1 (en) * 1999-04-02 2002-07-02 General Electric Company Method and system for processing repair data and fault log data to facilitate diagnostics
US6912676B1 (en) * 1999-09-02 2005-06-28 International Business Machines Automated risk assessment tool for AIX-based computer systems
US6324659B1 (en) * 1999-10-28 2001-11-27 General Electric Company Method and system for identifying critical faults in machines
US6651034B1 (en) * 1999-10-28 2003-11-18 General Electric Company Apparatus and method for performance and fault data analysis
US7237138B2 (en) * 2000-05-05 2007-06-26 Computer Associates Think, Inc. Systems and methods for diagnosing faults in computer networks
US6631384B1 (en) * 2000-09-05 2003-10-07 Algoplus Consulting Limited Information system and method using analysis based on object-centric longitudinal data
US6895585B2 (en) * 2001-03-30 2005-05-17 Hewlett-Packard Development Company, L.P. Method of mixed workload high performance scheduling
GB2391132B (en) * 2002-07-19 2005-09-21 Hewlett Packard Co Fault diagnosis in a network
JP4237076B2 (ja) * 2004-02-17 2009-03-11 Ｎｅｃパーソナルプロダクツ株式会社 エラー処理システム、エラー対応情報処理装置、情報端末、エラー処理方法、プログラム
US7409595B2 (en) * 2005-01-18 2008-08-05 International Business Machines Corporation History-based prioritizing of suspected components
JP4239989B2 (ja) * 2005-03-07 2009-03-18 日本電気株式会社 障害復旧システム、障害復旧装置、ルール作成方法、および障害復旧プログラム
US7765040B2 (en) * 2006-06-14 2010-07-27 Spx Corporation Reverse failure analysis method and apparatus for diagnostic testing
US8271402B2 (en) * 2006-12-30 2012-09-18 Troppus Software Corporation Technical support agent and technical support service delivery platform
US8554790B2 (en) * 2007-12-18 2013-10-08 Red Hat, Inc. Content based load balancer

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5799317A (en) * 1995-11-08 1998-08-25 Mci Communications Corporation Data management system for a telecommunications signaling system 7(SS#7)
US6343236B1 (en) * 1999-04-02 2002-01-29 General Electric Company Method and system for analyzing fault log data for diagnostics
GB2412271A (en) * 2004-03-18 2005-09-21 Fujitsu Ltd Estimating network troubles
US20070276631A1 (en) * 2006-05-23 2007-11-29 International Business Machines Corporation Causal ladder mechanism for proactive problem determination, avoidance and recovery
WO2009122525A1 (ja) * 2008-03-31 2009-10-08 富士通株式会社 トラブル対処システム、方法およびそのためのプログラム

Also Published As

Publication number Publication date
GB0911136D0 (en) 2009-08-12
JP2010072834A (ja) 2010-04-02
GB2463546A (en) 2010-03-24
JP5439775B2 (ja) 2014-03-12
US8438179B2 (en) 2013-05-07
US20100070462A1 (en) 2010-03-18

Similar Documents

Publication Publication Date Title
GB2463546B (en) Trouble handling in an information processing system
RU2017134371A (ru) Управление обязательствами и просьбами, извлеченными из связи и содержимого
BR112014030245A2 (pt) métodos e aparelhos para monitorar apresentações de mídia
CY1111135T1 (el) Παροχη εμμεσων δεδομενων που κατευθυνονται σε ενα συστημα επεξεργασιας εισοδου/εξοδου οπου ο καταλογος διευθυνσης εμμεσων δεδομενων ειναι μη-συνεχομενος
RU2014113315A (ru) Устройство обработки информации, способ и программа
WO2011149961A3 (en) Systems and methods for identifying intersections using content metadata
WO2014059342A3 (en) Method for adaptive conversation state management with filtering operators applied dynamically as part of a conversational interface
IN2015KN00221A (ja)
WO2012103191A3 (en) Method of and system for error correction in multiple input modality search engines
GB201318095D0 (en) Managing computing systems utilizing augmented reality
WO2011044512A3 (en) Systems and methods to aggregate demand
JP2013518322A5 (ja)
WO2012068544A3 (en) Performing actions on a computing device using a contextual keyboard
WO2012096503A3 (ko) 파티션 정보를 기초로 호스트의 요청에 대한 처리 기법을 적응적으로 결정하는 스토리지 장치 및 상기 스토리지 장치의 동작 방법
HK1166162A1 (en) Method and apparatus for ordering search results
WO2012100079A3 (en) Apparatus and method for enhancing security of data on a host computing device and a peripheral device
JP2014503874A5 (ja)
WO2010117663A3 (en) Unifying web and phone presence
JP2009087342A5 (ja)
WO2013180871A3 (en) Adaptive resource management of a data processing system
EP2234051A3 (en) Labeling electronic data in an electronic discovery enterprise system
RU2015150953A (ru) Синхронизация данных ассоциирования устройств среди вычислительных устройств
WO2012030848A3 (en) User list generation and identification
US8352541B2 (en) Identifying relevant data from unstructured feeds
RU2012138700A (ru) Управление данными в базе данных каталога

Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20180626