GB2426153A - Multi-function service indicator for communications - Google Patents

Multi-function service indicator for communications Download PDF

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Publication number
GB2426153A
GB2426153A GB0509760A GB0509760A GB2426153A GB 2426153 A GB2426153 A GB 2426153A GB 0509760 A GB0509760 A GB 0509760A GB 0509760 A GB0509760 A GB 0509760A GB 2426153 A GB2426153 A GB 2426153A
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United Kingdom
Prior art keywords
service
monitored
performance
controller
user interface
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Granted
Application number
GB0509760A
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GB2426153B (en
GB0509760D0 (en
Inventor
Rashmi Misra
Timothy Charity
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Motorola Solutions Inc
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Motorola Inc
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Filing date
Publication date
Application filed by Motorola Inc filed Critical Motorola Inc
Priority to GB0509760A priority Critical patent/GB2426153B/en
Publication of GB0509760D0 publication Critical patent/GB0509760D0/en
Publication of GB2426153A publication Critical patent/GB2426153A/en
Application granted granted Critical
Publication of GB2426153B publication Critical patent/GB2426153B/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/04—Processing captured monitoring data, e.g. for logfile generation
    • H04L43/045—Processing captured monitoring data, e.g. for logfile generation for graphical visualisation of monitoring data
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L12/2417—
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/75—Indicating network or usage conditions on the user display
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72519—
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/253—Telephone sets using digital voice transmission
    • H04M1/2535—Telephone sets using digital voice transmission adapted for voice communication over an Internet Protocol [IP] network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/72427—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality for supporting games or graphical animations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/72445—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality for supporting Internet browser applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W24/00—Supervisory, monitoring or testing arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W88/00—Devices specially adapted for wireless communication networks, e.g. terminals, base stations or access point devices
    • H04W88/02—Terminal devices
    • H04W88/06—Terminal devices adapted for operation in multiple networks or having at least two operational modes, e.g. multi-mode terminals

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Human Computer Interaction (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Data Mining & Analysis (AREA)
  • User Interface Of Digital Computer (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
  • Telephonic Communication Services (AREA)

Abstract

A communication device 54 and system with a multi-function service indicator 30 includes a controller 32 that monitors a level of performance of a plurality of communication services provided by a network for the communication device. A graphical user interface includes a multi-function service indicator 30 to present a graphic (10) representing a level of performance of a selected service to a user of the communication device 54 . A user interface input 42 allows a user to select a service to be monitored by the controller 32, wherein the controller controls the service indicator (10) to reflect a level of performance of the selected service. A second service indicator (12) can be used to indicate a change in performance. A third service indicator (14) can be used to identify the selected service.

Description

MULTI-FUNCTION SERVICE INDICATOR FOR COMMUNICATIONS
Fl ELI) OF FIlE INVENTION The present invention relates generally to the field of communication systems, and more S particularly, radiotelephone communication devices.
BACKGROUND OF TILE INVENTION
The trend in wireless mobile radiotelephone communication devices is to provide more and more data services. These services can include downloading ifies, multi-media streaming, Voice Over Internet Protocol (VoIP) services, real-time gaming, and the like. These data services are in addition to the normal voice traffic available with the radiotelephone.
however, the diliërent voice and data applications require different communications :: capabilities, such that a good packet data downlink may provide a poor VoIP experience *ss.
or a poor voice connection, and vice versa. It would he beneficial for a user and a :: network operator to know the condition or per!brmance available for particular l5 communication applications for the device. S.. * , *1**
*:*. At this time, the only indication available for end-user network per!brmancc reporting normally consists of basic reporting ora Received Signal Strength Indication (RSSI) to the communication device based on the perceived strength. however, this basic type of reporting is elementary, not very inlormative to a user using several different applications, and totally reliant on the antenna of the subscriber unit and the software running on it.
This means that a shown signal strength may be sufficient to download a data tile but insufficient for VoIP. In addition, when evaluating the Quality of Service (QoS) on a network, different handsets show dilkrent signal strengths. Therefure, feedback provided to a network service provider from different handsets will indicate diflrent signal strengths. This is a particular problem when deploying new systems where network statistics are not available. For example, when deploying systems, call data logs can he siphoned off a server to determine QoS conditions. however, if different handsets provide ditThrcnt signal strength readings, then the data logs can not contain meaningful metrics.
What is needed is a technique for a user and a network operator to know the conditions or perfurmance available fur different communication applications for the device. It would aLso he of benefit fur a user to know if conditions arc improving or deteriorating. It would also he an advantage if an indicator could he provided to a user to show communication conditions for the different communication applications.
SUMMARY OF TI-hE INVENTION * SS :: *5SS * S S...
* : The present invention introduces a new technique for a user and a network operator to : know the conditions or perlörmancc available for difirent communication applications br S..
* . .. the device. In particular, a user selectable multi-function service indicator is provided that *. S * * can show the service performance for the different communication applications. The service indicator can include a second indicator for a user to know if conditions are improving or deteriorating, and a third indicator to show which particular service is being monitored by the multi-function indicator.
In one aspect of the present invention, an existing RSSI service indicator is used to also indicate the service performance of other communication applications, such as web browsing, downloading files, data streaming, VoIP, gaming, and the like. A client application exists or is downloaded to the communication device to provide the multi- S functional service indicator.
In another aspect of the present invention, a downloaded client application is programmed to provide a new multi-functional service indicator on the communication device, such as on a graphical user interface display. The new multi-functional service indicator indicates the service perfurmance of other communication applications, such as web browsing, downloading files, data streaming, VoIP, gaming, and the like.
In another aspect of the present invention, the user interface of the communication device allows a user to select the communication service to be monitored by the multi-functional service indicator. * S. * . .
*. In another aspect of the present invention, the multi-functional service indicator includes *.
an indicator that indicates which service is being monitored by the multifunctional service * e indicator. SI. * S
S... - . . . . . In another aspect of the present mvcntion, a supplemental mdicator is provided associated with the multi-functional service indicator, wherein the supplemental indicator indicates an improvement or deterioration of signal conditions, such as by use of an arrow graphic.
In another aspect of the present invention an alert is provided with the user interface to indicate if a level of performance fur a particular application falls below an acceptable level.
In another aspect of the present invention, the downloaded client application provides a standardized graphical user interface output so as to provide uniform service perthrmance indications for all communication devices that download the client application. In this way, a network can get meaningftil feedback from multiple communication devices in S order to provide an accurate metric of service perlörmance.
BRIEF l)ESCRIPTION OF TIlE l)RAWINGS The!atures of the present invention, which are believed to he novel, are set ft)rth with particularity in the appended claims. The invention, together with further objects and advantages thercot may best he understood by making reference to the lhllowing description, taken in conjunction with the accompanying drawings, in the several figures of which like reibrence numerals identify identical elements, wherein: FIG. I shows a prior art graphical user interface of a communication device; FIG. 2 shows a multi-function graphical user interface of a communication device, in accordance with the present invention; and FIG. 3 shows a communication network and a communication device, in accordance with :. the present invention. e.
* * DETAILED DESCRIPTION OF FIlE PREFERRED EMBODIMENf 2() The present invention introduces a new technique for a user and a network operator to know the conditions or performance available for diflircnt communication applications fOr the device. In particular, a user selectable multi-function service indicator is provided that can show the service performance for the different communication applications. The service indicator can include a second indicator for a user to know if conditions are Improving or deteriorating, and a third indicator to should which particular service is being monitored by the multi-function indicator.
Although the present invention is applied to a mobile radiotelephone device in the examples herein, it should he recognized that the present invention can also find application equally well in other types of communication devices such a computers, personal digital assistants (PDA), two-way radios, and the like.
Referring to FIG. 1, existing radiolelephones typically provide a graphical user interface to show received signal strength, as shown. This user interface usually consists of a plurality of graduated bars or "signal" bars. The number of bars, and their particular relationship to levels of measured signal strength, will be diffurent between radiotelephones of different manufacturers. As a result, any signal strength readings that are fed back to a network from a particular radiotelephone, in order to detern-thie network coverage and Is..
* l5 perfurmance, may differ between manufacturers, and therefore be of little use to the : network service provider. Moreover, a signal strength that may be "good" for data I..
applications may be "bad" for voice applications, and vice versa. At this time, the I..
indicator only indicates carrier signal strength and does not indicate improving or *.: worsening channel conditions, such as when the radiotelephone moves or an interferer is present.
FIG. 2 shows a new multi-functional service indicator 30 of a user interface of a communication device, in accordance with the present invention. In a first embodiment, a primary service indicator 10 shows a level of service performance. This primary service -s indicator can he an existing RSSI service indicator or be specifically provided by and for the new multi-functional service indicator on the communication device. In this example and those below, a graphic of a graduated series of bars is shown since a user may be most familiar with this type of output. However, it should he understood that the present invention is applicable to any sort of user interface output that can indicate signal level or performance. In particular, incremental audio, visual and haptic outputs could he provided to indicate service perfOrmance fOr the different services. For example, a number or text message can be used on a display to indicate service performance level.
In a second embodiment of the present invention, a second service indicator 12 is associated with the multi-functional service indicator 10 that shows an improvement (e.g. up arrow) or deterioration (e.g. down arrow) of signal conditions (i.e. Q0S). In this example, arrow graphics are shown at an angle. However, a line of dots or a bar graph could be used equally well at different angles. Also, it should be recognized that other audio, visual or haptic techniques can he used to indicate a change of performance, such a * .* number display that can also he used in place of the signal bars 10 or a changing color indicator. * 0* * S * *** *
In a third embodiment of the present invention, a third service indicator 14 is associated with the multi-functional service indicator 10 that shows the selected communication S. S : service being monitored by the multi-functional service indicator. In this example, text can be lighted indicating the particular service, such as web browsing (not shown), downloading files (i)WNLD), data streaming (STREAM), VoIP, real-time gaming (GAME), and the like. Of course, other types of service could also be shown such as a single text line or specific icons, and ii should he recognized that other audio, visual or haptic techniques can he used to indicate which communication service is being monitored by the multifunctional service indicator 10, such as a changed color of the signal bars 10 themselves.
FIG. 3 shows a system to monitor network performance during communications using a multi-function service indicator 30 of FIG. 2. A network server 34 provides voice and data communications 48, which can include downloading files streaming multimedia information, VoIP, real- time gaming, and the like, over a network 36 to one or more communication devices 54. A client application 40 is provided by the server 34 fur use by a communication device 54. In practice, the client application can be downloaded to a mobile radiotelephone on a policy basis using the Open Mobile Affiance (DMA) SyncML 1() l)evice Management Protocol standards compliant!örmat, !hr example. l'he client application can be downloaded once to the mobile 54 and stored in memory (not shown) or downloaded as needed as the mobile is powered up. The client application controls the multi-function service indicator 30 of the communication device, as will he detailed below.
The communication device 54 incorporates the multi-function service indicator 30 of FIG. * *S* 2. The device 54 can also include a transceiver 38 fur sending and receiving voice and data infurmation and a controller 32 fur controlling the operation of the mobile device 54.
: In addition, the device 54 can also include various user interface input output devices disposed therein, such as the multi-function service indicator 30 output in a display to ** * provide a graphic representing a level of performance of a selected service to a user of the conimunication device and an alert 52. The user interaice can also include an input device such as a microphone 44, and a keypad 42, fur example, under control of the controller 32, wherein a user of the communication device selects a service to be monitored by the controller. For example, a user can select predelined keystrokes such that the service indicator 30 shows the performance level of VoIP, as shown. It should he noted that a service to he monitored can he selected during the use of that application, to monitor current and changing conditions, or before the use of that application, in order fir a user to determine whether good service is likely before initiating that application.
The controller 32 downloads the client application 40, which is used to subsequently monitor a level of performance of a plurality of communication services 48 provided by the network server 34 through the network 36 for the communication device 54. The controller controls the service indicator 30 to reflect a level of perlbrmance of the service selected by the user on the user interface input device. The level of performance is typically a Quality of Service (QoS) measurement can take into account one or more of signal strength, interlërcrs, error rate, latency, delay, delay variation, throughput, number of re-tries, and the like. The level of perfOrmance 50 is used to drive the display indicator 30.
This infOrmation can also be provided 46 back to the server 34. In this case, it is preferred that the client application 40 provides a standardized graphical user interface output so as * *** 1.S to provide unifOrm service performance indications fOr all communication devices that L: download the client application. This would ensure that the network perfOrmance "signal" : bars Ofl the subscriber unit represent reality and are unifOrm fOr all units served by that S..
s...' policy. *5 * * *5 * S.
In operation, the client application 40, would also allow the user to select different service indicator outputs for monitoring by the controller. This would allow the user to see the coverage suitability fOr different application types. In OflC example, the service being monitored by the controller is data downloading to the communication device and the performance to he monitored is one or more of data throughput, error rate, and number of re-tries. In another example, the service being monitored by the controller is data streaming to the communication device and the perlörmance to he monitored is one or more of data throughput, data delay, and data latency. In another example, the service being monitored by the controller is Voice Over Internet Protocol (VoIP) and the performance to he monitored is one or more of data delay and data delay variation (i.e. jitter). In another example, the service being monitored by the controller is real-time gaming and the pertbrmance to he monitored is one or more of data throughput and data latency.
In the example of FIG. 3, the user is monitoring VoIP, wherein the network is providing a medium level of performance, which is improving (i. e. up arrow). The arrow above the bars pointing up or down show the trend in movement as the user moves through coverage. The change in level of perlbrmance can he determined by taking an average of QoS measurements over a predetermined time window and comparing this average to other time windows. If the previous time window saw an average upwards move in the * ..
::.:ls metric then the arrow points upwards and vice versa for negative movement in the metric. * S..
* In a prelbrred embodiment, if any monitored service performance level deteriorates below a predetermined acceptable service level threshold, the controller 32 sounds the alert 52. 5.
In this case, the mobile owner can stop where they are or backtrack, in order to maintain ::. the service level above the acceptance threshold until they complete there communication.
The present invention has the advantage of providing the ability to provide real-time end- user network perfOrmance reporting as more than just the normal signal strength bars that are displayed on a subscriber unit. The invention also gives consistency to how the strength bars are reported (such as like a universal engineering mode). This inconsistency is a problem in the current deployment network solutions.
While the present invention has been particularly shown and described with reference to particular embodiments thereof, it will he understood by those skilled iii the art that various changes may he made and equivalents substituted!lr elements thereof without departing from the broad SCOC of the invention. In addition, many modilications may he made to adapt a particular situation or material to the teachings of the invention without departing from the essential scope thereof. There!öre, it is intended that the invention not he limited to the particular embodiments disclosed herein, hut that the invention will include all embodiments falling within the scope of the appended claims. * *. * S * **. * * S.. * S * *.. * *5 * . S *S. * *5S * S S... S. *
S SI

Claims (9)

  1. What is claimed is: 1. A communication device with a multi-function service indicator, comprising: a controller that monitors a level of performance of a plurality of communication services provided by a network for the communication device; and a user interface disposed in the communication device and coupled to the controller, the user interface including a multi-function service indicator to provide an output representing a level of performance of a selected service to a user of the communication device and an input device wherein a user of the communication device selects a service to he monitored by the controller, wherein the controller controls the service indicator to reflect a level of performance of the service selected by the user on the user interface input device. * S. * S * * * * S * ..l * SS * . . .5 * S.. * S S. * * S * **
  2. 2. The device of claim 1, wherein the user interface includes a second service indicator that indicates a change in service performance.
  3. 3. The device of claim 2, wherein the second service indicator is a graphic of an arrow, wherein the arrow indicates one of the group of improving performance of the selected service and deteriorating perlörmance of the selected service
  4. 4. The device of claim 1, wherein the user interface output includes an alert coupled to the controller, wherein if any monitored service performance deteriorates below a predetermined threshold, the controller sounds the alert.
  5. 5. The device of claim 1, wherein the user interface includes a third service indicator that indicates the service that is being monitored by the controller, and an input device that allows a user to select the service to be monitored by the controller. * S. * . . *.. *
  6. 6. The device of claim 1, wherein the service being monitored by the controller is data downloading to the communication device and the perlörmance to be monitored is one of the group of data throughput, error rate, and number of re-tries. * S. * S S...
  7. 7. The device of claim 1, wherein the service being monitored by the controller is data streanThig to the communication device and the performance to be monitored is one of the group of data throughput, data delay, and data latency.
  8. 8. The device of claim 1, wherein the service being monitored by the controller is Voice Over Internet Protocol (VoIP) and the performance to he monitored is OflC of the group oldata delay and data delay variation.
  9. 9. The device of claim 1, wherein the service being monitored by the controller is real- time gaming and the performance to be monitored is one of the group of data throughput and data latency.
    9. The device of claim 1, wherein the service being monitored by the controller is real- time gaming and the performance to he monitored is one of the group of data throughput and data latency.
    10. The device of claim 1, wherein the service indicator of the user interface output is a graphic of a graduated bar chart.
    11. The device of claim 1, further comprising: a network server; and a client application that is provided by the server for downloading by the communication device, the client application for controlling the multifunction * . * . service indicator. * *** * ** * * * *** *
    * 12. The device of claim 11, wherein the client application provides a standardized graphical user interface output so as to provide unilbrm service perfOrmance indications a...
    *:*. for all communication devices that download the client application.
    Amendments to the claims have been filed as follows 1. A system to monitor network performance during communications using a multi- function service indicator, comprising: a network server; a client application that is provided by the server for use by a communication device, the client application for controlling the multi-function service indicator, wherein the client application provides a standardized graphical user interface output to provide uniform service performance indications for all communication devices that download the client application; a communication device with a multi-function service indicator, comprising: a controller that downloads the client application and subsequently monitors a level of performance of a plurality of communication services provided by a network for the communication device; and a user interface disposed in the communication device and coupled to the controller, the user interface including a multi-function service indicator to provide an output representing a level of performance of a selected service to a user of the communication device and an input device wherein a user of the communication device selects a service to be monitored by the controller, wherein the controller controls the service indicator to reflect a level of performance of the service selected by the user on the user interface input device, and provides uniform service performance indications back to the network server. (L\
    2. The device of claim 1, wherein the service indicator of the user interface output is a graphic of a graduated bar chart and includes a second service indicator that indicates a change in service performance.
    3. The device of claim 2, wherein the second service indicator is a graphic of an arrow, wherein the arrow indicates one of the group of improving performance of the selected service and deteriorating performance of the selected service 4. The device of claim 1, wherein the user interface output includes an alert coupled to the controller, wherein if an average of any monitored service performance deteriorates below a predetermined threshold, the controller sounds the alert, wherein the average is defined as an average of QoS measurements over a predetermined time window as compared to the average over other time windows.
    5. The device of claim 3, wherein the user interface includes a third service indicator that indicates the selected service performance that is being monitored by the controller, and an input device that allows a user to select the service to be monitored by the controller, wherein the third service indicator of the user interface output is one of the group of text and an icon of the service being monitored accompanied by a change of color of the bar chart.
    6. The device of claim 1, wherein the service being monitored by the controller is data downloading to the communication device and the performance to he monitored is one of the group of data throughput, error rate, and number of re-tries.
    7. The device of claim 1, wherein the service being monitored by the controller is data streaming to the communication device and the performance to be monitored is one of the group of data throughput, data delay, and data latency.
    8. The device of claim I, wherein the service being monitored by the controller is Voice Over Internet Protocol (VoIP) and the performance to be monitored is one of the group of data delay and data delay variation.
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FR2984676A1 (en) * 2011-12-20 2013-06-21 France Telecom Method for producing information associated with execution of application in e.g. portable terminal, involves producing information depending on measures performed in conjunction with current state of wireless local area network
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US9992729B2 (en) 2012-10-22 2018-06-05 The Nielsen Company (Us), Llc Systems and methods for wirelessly modifying detection characteristics of portable devices

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