GB2417157A - Extracting essential information from an incoming voice message. - Google Patents

Extracting essential information from an incoming voice message. Download PDF

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Publication number
GB2417157A
GB2417157A GB0417858A GB0417858A GB2417157A GB 2417157 A GB2417157 A GB 2417157A GB 0417858 A GB0417858 A GB 0417858A GB 0417858 A GB0417858 A GB 0417858A GB 2417157 A GB2417157 A GB 2417157A
Authority
GB
United Kingdom
Prior art keywords
essential information
voice message
incoming voice
message
determined
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GB0417858A
Other versions
GB0417858D0 (en
Inventor
Thomas Lederer
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Siemens AG
Original Assignee
Siemens AG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens AG filed Critical Siemens AG
Priority to GB0417858A priority Critical patent/GB2417157A/en
Publication of GB0417858D0 publication Critical patent/GB0417858D0/en
Priority to PCT/EP2005/007351 priority patent/WO2006015673A1/en
Publication of GB2417157A publication Critical patent/GB2417157A/en
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/30—Aspects of automatic or semi-automatic exchanges related to audio recordings in general
    • H04M2203/301—Management of recordings
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H04M3/53358—Message preview

Abstract

The present invention relates to a method and an apparatus means for extracting essential information from an incoming voice message, comprising the following steps: <UL ST="-"> <LI>converting an incoming voice message (1) into a textual form (3), <LI>determining essential information of the message from the textual form and <LI>providing the determined essential information (5) to the user to whom the incoming voice message has been addressed. </UL> The determined essential information can be provided as a subject reference, a synopsis for direct access or a content-related indexing of a voice message.

Description

A Method and apparatus for extracting essential information from an
incoming voice message.
Description
The present invention relates to a method and an apparatus means for extracting essential information from an incoming voice message.
BACKROUND OF INVENTION
This invention is particularly used in the telecommunication area concerning private branch exchanges or networks.
As well as e-mail and fax messages, unified messaging systems can display voice messages deposited in an inbox (mailbox). Unfortunately with voice messages, before a message is actually listened to, there is currently no means of previewing a subject reference or a synopsis of the message in textual form, or of receiving a notification so that the user is already informed in advance and in brief about the content, without having to listen to the complete content of the message. As far as is known, current systems display only the caller, the time of the call and the duration of the message.
SUMMARY OF INVENTION
The present invention aims to improve the above mentioned disadvantage.
Said problem is solved by the features mentioned in the independent claims. Preferred embodiments of the invention are described in the dependent claims.
A main aspect of the invention is related to a method for extracting essential information from an incoming voice message comprising the following steps: - converting an incoming voice message into a textual form, determining essential information of the message from the textual form and - providing the determined essential information to the user to whom the incoming voice message has been addressed.
A further aspect of the invention is an apparatus comprising means suitable to perform the above method.
The proposed invention provides the following advantages: - The user can access voice messages selectively by subject matter and does not have to listen to the whole message first.
- Indexing of messages to enable them to be accessed and located more easily and faster can now also be applied to voice messages.
- Performance feature serving as differentiator from competitors.
BRIEF DESCRIPTION OF THE DRAWINGS
Preferred embodiments of the present invention will now be described with reference to the accompanying drawing in which: Figure l shows a schematic flow chart, Figure 2 shows a mobile equipment whose display shows essential information of incoming voice messages and Figure 3 shows an example of a computer's application software which shows essential information of incoming voice messages.
DETAILLED DESCRIPTION OF THE DRAWINGS
Figure l generally depicts a schematic flow chart.
By using speech-to-text components 2 (speech recognisers), the incoming voice message l is automatically converted into textual form 3. Intelligent extraction and/or summary algorithms 4 (analysis and aggregation) are then used to determine and edit the essential content and information of the message. This edited supplementary information is stored as a subject reference 5 (summary/abstract/title of the message) in the messaging system along with the complete message in text form together with the voice message and is available to the user. This information can, of course, also be used for a possible notification function to alert users to received voicemails, e.g. via instant message or SMS.
Furthermore, in this way, it is also possible to index voice messages, thereby enabling all messages (e-mails, voicemails) relating to a particular subject to be located quickly. Furthermore this information can be shown on a display as depicted in Figure 2 and 3. This information can also be provided to the user in an acoustic form, e.g. speech announcement.

Claims (12)

  1. Claims 1. A method for extracting essential information from an incoming
    voice message comprising the following steps: - converting an incoming voice message (1) into a textual form (3), determining essential information of the message from the textual form and - providing the determined essential information (5) to the user to whom the incoming voice message has been addressed.
  2. 2. A method as claimed in the preceding claim wherein the determined essential information is provided as a subject reference.
  3. 3. A method as claimed in any preceding claim wherein the determined essential information is provided as a synopsis for direct access.
  4. 4. A method as claimed in any preceding claim wherein the determined essential information is provided as a content-related indexing of the voice message.
  5. 5. A method as claimed in any preceding claim wherein the determined essential information is provided in a textual form.
  6. 6. A method as claimed in any preceding claim wherein the determined essential information is provided in an acoustic form.
  7. 7. A method as claimed in any preceding claim wherein the determined essential information is stored in a messaging system along with the complete message. 1 5
  8. 8. A method as claimed in any preceding claim wherein the user gets a notification to received voicemails.
  9. 9. A method as claimed in any preceding claim wherein the method is used in a private branch telecommunication environment.
  10. 10. Apparatus (2) for extracting essential information from an incoming voice message comprising: Means for converting an incoming voice message (1) into a textual form (3), - means for determining essential information of the message from the textual form and - means for providing the determined essential information (5) to the user to whom the incoming voice message has been addressed.
  11. 11. Apparatus as claimed in the preceding claim comprising means for storing the determined essential information in a messaging system along with the complete message.
  12. 12. Private branch exchange comprising the apparatus as claimed in any preceding apparatus claim.
GB0417858A 2004-08-11 2004-08-11 Extracting essential information from an incoming voice message. Withdrawn GB2417157A (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
GB0417858A GB2417157A (en) 2004-08-11 2004-08-11 Extracting essential information from an incoming voice message.
PCT/EP2005/007351 WO2006015673A1 (en) 2004-08-11 2005-07-07 A method and apparatus for extracting essential information from an incoming voice message

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB0417858A GB2417157A (en) 2004-08-11 2004-08-11 Extracting essential information from an incoming voice message.

Publications (2)

Publication Number Publication Date
GB0417858D0 GB0417858D0 (en) 2004-09-15
GB2417157A true GB2417157A (en) 2006-02-15

Family

ID=33017297

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0417858A Withdrawn GB2417157A (en) 2004-08-11 2004-08-11 Extracting essential information from an incoming voice message.

Country Status (2)

Country Link
GB (1) GB2417157A (en)
WO (1) WO2006015673A1 (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE102006017052A1 (en) 2006-04-11 2007-10-18 Vodafone Holding Gmbh Method, computer unit and communication system for notifying a user of an electronic device
GB2444755A (en) * 2006-12-11 2008-06-18 Hutchison Whampoa Three G Ip Improved message handling for mobile devices

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2000010578A (en) * 1998-06-19 2000-01-14 Ntt Data Corp Voice message transmission/reception system, and voice message processing method
EP1113631A2 (en) * 1999-12-30 2001-07-04 AT&T Corp. Method and device for integrated multimedia messaging service
EP1261179A2 (en) * 2001-05-22 2002-11-27 Siemens Information and Communication Networks Inc. Method and apparatus for multimedia messaging
US6507643B1 (en) * 2000-03-16 2003-01-14 Breveon Incorporated Speech recognition system and method for converting voice mail messages to electronic mail messages
WO2003024073A2 (en) * 2001-09-13 2003-03-20 Koninklijke Philips Electronics N.V. Summary extraction and preview of important information from voice messages
WO2003092248A2 (en) * 2002-04-26 2003-11-06 Jetque Stored voice message control extensions

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2323538A1 (en) * 1999-12-08 2001-06-08 At&T Corp. System and method for gisting, browsing and searching voicemail using automatic speech recognition

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2000010578A (en) * 1998-06-19 2000-01-14 Ntt Data Corp Voice message transmission/reception system, and voice message processing method
EP1113631A2 (en) * 1999-12-30 2001-07-04 AT&T Corp. Method and device for integrated multimedia messaging service
US6507643B1 (en) * 2000-03-16 2003-01-14 Breveon Incorporated Speech recognition system and method for converting voice mail messages to electronic mail messages
EP1261179A2 (en) * 2001-05-22 2002-11-27 Siemens Information and Communication Networks Inc. Method and apparatus for multimedia messaging
WO2003024073A2 (en) * 2001-09-13 2003-03-20 Koninklijke Philips Electronics N.V. Summary extraction and preview of important information from voice messages
WO2003092248A2 (en) * 2002-04-26 2003-11-06 Jetque Stored voice message control extensions

Also Published As

Publication number Publication date
WO2006015673A1 (en) 2006-02-16
GB0417858D0 (en) 2004-09-15

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Legal Events

Date Code Title Description
WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)