GB2405053A - Rejecting a call by returning one of a plurality of messages to the caller - Google Patents

Rejecting a call by returning one of a plurality of messages to the caller Download PDF

Info

Publication number
GB2405053A
GB2405053A GB0319010A GB0319010A GB2405053A GB 2405053 A GB2405053 A GB 2405053A GB 0319010 A GB0319010 A GB 0319010A GB 0319010 A GB0319010 A GB 0319010A GB 2405053 A GB2405053 A GB 2405053A
Authority
GB
United Kingdom
Prior art keywords
message
call
caller
reason
called user
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GB0319010A
Other versions
GB0319010D0 (en
Inventor
Georgios Stylianopoulos
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Siemens AG
Original Assignee
Siemens AG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens AG filed Critical Siemens AG
Priority to GB0319010A priority Critical patent/GB2405053A/en
Publication of GB0319010D0 publication Critical patent/GB0319010D0/en
Publication of GB2405053A publication Critical patent/GB2405053A/en
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H04M1/642—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations storing speech in digital form
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
    • H04M1/72436—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for text messaging, e.g. short messaging services [SMS] or e-mails
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/65—Aspects of automatic or semi-automatic exchanges related to applications where calls are combined with other types of communication
    • H04M2203/651—Text message transmission triggered by call
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephone Function (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)

Abstract

A method of call management in a telephone system including allowing a called user to reject an incoming call by forwarding a message to the caller wherein said message is selected by the called user from a plurality of options. The message may be selected by pressing a button on the called user's telephone. The message may be a voice or text message.

Description

TELEPHONE SYSTEM
The invention relates to a telephone system and in particular one which includes functionality when incoming calls are rejected.
A general problem for users of current telephone systems is that it is not possible for a user to reject an incoming call and at the same time inform the calling user of the reason for rejection.
lo It is an object of the invention to overcome this problem.
The invention comprises a method of call management in a telephone systems including allowing a called user to reject an incoming call and forward a message to the caller wherein said message is selected by the Is called user at the same time of said rejection.
The invention will now be explained by way of example only. e À À Àeee À Àe
Example 1. À À.
A subscriber has an incoming call without any other transactions being Àe active. This is to say the reason for not answering is telecommunication independent. If the subscriber wants to reject the call because e.g. he is busy (not on another line but with work say). The user rejects the call by selecting the reject reason "I AM BUSY". This is done by pressing a dedicated button on his phone, which in the appropriate mode, is associated with this method. As an alternative, where the phone has a display, a menu may be provided whereby the subscribers can select therefrom the reason to be sent to the incoming caller. Alternatively, or in addition, the user can add his own additional text to the message, e.g. "I'M BUSY! CALL BACK IN 10 MINS"
Example 2.
A subscriber has an incoming call but has another transaction active, i.e. the subscriber is already on his phone to another person. Again the subscriber can reject the new incoming call because its important to complete the other call first. Again the reason is selected e.g. "I'm busy will call you back" from a menu, or write the reject reason "I'M BUSY, lo I'LL CCALL YOU BACK". The calling user thus gets notified about the target user's situation and can call back later on without bothering the target user with another call.
Example 3.
Is A subscriber has an incoming call without any other transactions active.
After recognising the calling number it is desired to transfer the call to another user. The subscriber called then deflects the present incoming call to another subscriber, and can select the reason such as "DAVE IS NOT AT WORK, HE'S AT HOME". In this way the reason why the call was deflected can be sent to the caller. Another appropriate message may be À À.
"YOUR CALL IS BEING CONNECTED TO NEIL WHO WILL TAKE CARE OF YOUR CASE"
-
: ... e. À
The above examples are not intended to be limiting. In a preferred option the reason can be given via a voice message. In the most common example a selection of voice messages for different reasons can be pre- stored and then one of the options can be selected by using a button or menu. One way in this is implemented is by using voice portal systems.
In general the phone may have either extra buttons or existing buttons used in a "reason selection" mode wherein a fixed message is sent for each button or e.g. a number is signed to different messages.
s The invention can be provided for all users regardless of type and including TDM subscribers, new technologies subscribers (surpass) and IF subscribers.
The invention is applicable to all telephone systems including mobiles. À. e. À À e see. À À-e. Àe
À À . À e. À:.
- À e À

Claims (9)

1. A method of call management in a telephone system including s allowing a called user to reject an incoming call by forwarding a message to the caller wherein said message is selected by the called user from a plurality of options.
2. A method as claimed in claim 1 wherein said reason is selected lo from a menu.
3. A method as claimed in claims 1 or 2 wherein said reason is selected by pressing particular button(s) on the called user's telephone.
4. A method as claimed any preceding claim wherein said caller is transferred to another telephone after said reason is selected.
:
5. A method as claimed in any preceding claim wherein said called user can reject said call whether he is currently on the phone or not.
me 20 e e.
6. A method as claimed in any preceding claim wherein said selected reason is sent to the caller as a voice message. À
7. A method as claimed in claims 1 to 6 wherein said selected reason iS sent to the caller as a text message.
8. A telephone having means to allow a called user to reject an incoming call by forwarding a message to the caller, said message being selectable from a plurality of options.
9. A telephone as claimed in claim including a message menu. se A. a À a À À.
C a a. s:e
I À a, I alma r
GB0319010A 2003-08-14 2003-08-14 Rejecting a call by returning one of a plurality of messages to the caller Withdrawn GB2405053A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB0319010A GB2405053A (en) 2003-08-14 2003-08-14 Rejecting a call by returning one of a plurality of messages to the caller

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB0319010A GB2405053A (en) 2003-08-14 2003-08-14 Rejecting a call by returning one of a plurality of messages to the caller

Publications (2)

Publication Number Publication Date
GB0319010D0 GB0319010D0 (en) 2003-09-17
GB2405053A true GB2405053A (en) 2005-02-16

Family

ID=28052437

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0319010A Withdrawn GB2405053A (en) 2003-08-14 2003-08-14 Rejecting a call by returning one of a plurality of messages to the caller

Country Status (1)

Country Link
GB (1) GB2405053A (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
AU2013204656A1 (en) * 2012-10-31 2014-05-15 Telstra Corporation Limited Callee rejection information for rejected voice calls

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS63268344A (en) * 1987-04-27 1988-11-07 Nippon Telegr & Teleph Corp <Ntt> Telephone set
JPH09307641A (en) * 1996-05-15 1997-11-28 Nippon Denki Ido Tsushin Kk Incoming call reject reason message notice method
EP0844773A2 (en) * 1996-11-20 1998-05-27 Cybiotronics, Inc. Telephone answering machine with caller ID dependent message operation
WO2002054739A2 (en) * 2000-12-29 2002-07-11 Siemens Aktiengesellschaft Signalling a rejected connection request within a mobile radio network to a calling mobile station
US6459780B1 (en) * 2000-02-15 2002-10-01 Verizon Services Corp. Methods and apparatus for providing a called party call disposition options in real time

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS63268344A (en) * 1987-04-27 1988-11-07 Nippon Telegr & Teleph Corp <Ntt> Telephone set
JPH09307641A (en) * 1996-05-15 1997-11-28 Nippon Denki Ido Tsushin Kk Incoming call reject reason message notice method
EP0844773A2 (en) * 1996-11-20 1998-05-27 Cybiotronics, Inc. Telephone answering machine with caller ID dependent message operation
US6459780B1 (en) * 2000-02-15 2002-10-01 Verizon Services Corp. Methods and apparatus for providing a called party call disposition options in real time
WO2002054739A2 (en) * 2000-12-29 2002-07-11 Siemens Aktiengesellschaft Signalling a rejected connection request within a mobile radio network to a calling mobile station

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
AU2013204656A1 (en) * 2012-10-31 2014-05-15 Telstra Corporation Limited Callee rejection information for rejected voice calls
AU2013204656B2 (en) * 2012-10-31 2015-03-19 Telstra Corporation Limited Callee rejection information for rejected voice calls
US9241059B2 (en) 2012-10-31 2016-01-19 Telstra Corporation Limited Callee rejection information for rejected voice calls

Also Published As

Publication number Publication date
GB0319010D0 (en) 2003-09-17

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Legal Events

Date Code Title Description
WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)