GB2369527B - Call centre for an alarm monitoring system - Google Patents

Call centre for an alarm monitoring system

Info

Publication number
GB2369527B
GB2369527B GB0126188A GB0126188A GB2369527B GB 2369527 B GB2369527 B GB 2369527B GB 0126188 A GB0126188 A GB 0126188A GB 0126188 A GB0126188 A GB 0126188A GB 2369527 B GB2369527 B GB 2369527B
Authority
GB
United Kingdom
Prior art keywords
monitoring system
alarm monitoring
call centre
call
centre
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB0126188A
Other versions
GB2369527A (en
GB0126188D0 (en
Inventor
Eric Beattie
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
EDINBURGH COMM Ltd
Original Assignee
EDINBURGH COMM Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by EDINBURGH COMM Ltd filed Critical EDINBURGH COMM Ltd
Publication of GB0126188D0 publication Critical patent/GB0126188D0/en
Publication of GB2369527A publication Critical patent/GB2369527A/en
Application granted granted Critical
Publication of GB2369527B publication Critical patent/GB2369527B/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/04—Special services or facilities for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13092—Scanning of subscriber lines, monitoring
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13163—Fault alarm
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1337—Operator, emergency services
GB0126188A 2000-11-01 2001-11-01 Call centre for an alarm monitoring system Expired - Fee Related GB2369527B (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB0026777A GB0026777D0 (en) 2000-11-01 2000-11-01 Call centre for an alarm monitoring system

Publications (3)

Publication Number Publication Date
GB0126188D0 GB0126188D0 (en) 2002-01-02
GB2369527A GB2369527A (en) 2002-05-29
GB2369527B true GB2369527B (en) 2004-07-14

Family

ID=9902412

Family Applications (2)

Application Number Title Priority Date Filing Date
GB0026777A Ceased GB0026777D0 (en) 2000-11-01 2000-11-01 Call centre for an alarm monitoring system
GB0126188A Expired - Fee Related GB2369527B (en) 2000-11-01 2001-11-01 Call centre for an alarm monitoring system

Family Applications Before (1)

Application Number Title Priority Date Filing Date
GB0026777A Ceased GB0026777D0 (en) 2000-11-01 2000-11-01 Call centre for an alarm monitoring system

Country Status (3)

Country Link
AU (1) AU2002212461A1 (en)
GB (2) GB0026777D0 (en)
WO (1) WO2002037811A2 (en)

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6032036A (en) * 1997-06-18 2000-02-29 Telectronics, S.A. Alarm and emergency call system
WO2001037589A1 (en) * 1999-11-19 2001-05-25 Triguard Group Llc Combination wireless alarm system and telephone connected to an information management network for automated delivery of alarm notifications and other information

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4924491A (en) * 1988-11-18 1990-05-08 American Telephone And Telegraph Company Arrangement for obtaining information about abandoned calls
US5155761A (en) * 1990-01-26 1992-10-13 Intervoice, Inc. Automatic call back system and method of operation
US5311569A (en) * 1992-06-05 1994-05-10 At&T Bell Laboratories Line-based public safety answering point
US5598460A (en) * 1996-02-09 1997-01-28 Tendler Cellular, Inc. Emergency back-up system for enhancing reliability or rescue
US6073004A (en) * 1996-12-17 2000-06-06 Ericsson Inc. Emergency call initiator

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6032036A (en) * 1997-06-18 2000-02-29 Telectronics, S.A. Alarm and emergency call system
WO2001037589A1 (en) * 1999-11-19 2001-05-25 Triguard Group Llc Combination wireless alarm system and telephone connected to an information management network for automated delivery of alarm notifications and other information

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
Monitored home security. Retrieved from the internet archive site: <URL: http://web.archive.org/web/20000822072409/http://www.adt.com/divisions/residential/monitoring/monitoring_process.cfm> *
Monitored home security. Retrieved from the internet: <URL: http://www.adt.co.uk> *

Also Published As

Publication number Publication date
GB2369527A (en) 2002-05-29
WO2002037811A3 (en) 2003-01-16
GB0026777D0 (en) 2000-12-20
GB0126188D0 (en) 2002-01-02
WO2002037811A2 (en) 2002-05-10
AU2002212461A1 (en) 2002-05-15

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20101101