GB2367167B - Call routing system - Google Patents
Call routing systemInfo
- Publication number
- GB2367167B GB2367167B GB0128396A GB0128396A GB2367167B GB 2367167 B GB2367167 B GB 2367167B GB 0128396 A GB0128396 A GB 0128396A GB 0128396 A GB0128396 A GB 0128396A GB 2367167 B GB2367167 B GB 2367167B
- Authority
- GB
- United Kingdom
- Prior art keywords
- routing system
- call routing
- call
- routing
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F8/00—Arrangements for software engineering
- G06F8/30—Creation or generation of source code
- G06F8/38—Creation or generation of source code for implementing user interfaces
Landscapes
- Engineering & Computer Science (AREA)
- Software Systems (AREA)
- General Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Human Computer Interaction (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US13640599P | 1999-05-27 | 1999-05-27 | |
US13640699P | 1999-05-27 | 1999-05-27 | |
PCT/US2000/014468 WO2000073968A1 (en) | 1999-05-27 | 2000-05-26 | Methods for integrating user models to interface design and for identifying and categorizing customer's goals and behaviors within a customer service center environment |
Publications (3)
Publication Number | Publication Date |
---|---|
GB0128396D0 GB0128396D0 (en) | 2002-01-16 |
GB2367167A GB2367167A (en) | 2002-03-27 |
GB2367167B true GB2367167B (en) | 2004-04-21 |
Family
ID=26834270
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
GB0128396A Expired - Fee Related GB2367167B (en) | 1999-05-27 | 2000-05-26 | Call routing system |
Country Status (3)
Country | Link |
---|---|
AU (1) | AU5291200A (en) |
GB (1) | GB2367167B (en) |
WO (1) | WO2000073968A1 (en) |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7836405B2 (en) | 1999-05-27 | 2010-11-16 | At&T Labs, Inc. | Method for integrating user models to interface design |
Families Citing this family (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7136860B2 (en) | 2000-02-14 | 2006-11-14 | Overture Services, Inc. | System and method to determine the validity of an interaction on a network |
US9661138B2 (en) | 2015-01-14 | 2017-05-23 | Unify Gmbh & Co. Kg | System and method for automatic intention evaluation and communication routing |
CN112802455B (en) * | 2020-12-31 | 2023-04-11 | 北京捷通华声科技股份有限公司 | Voice recognition method and device |
US11550702B1 (en) | 2021-11-04 | 2023-01-10 | T-Mobile Usa, Inc. | Ensuring that computer programs are accessible to users with disabilities, such as for use with mobile phones |
Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5659724A (en) * | 1992-11-06 | 1997-08-19 | Ncr | Interactive data analysis apparatus employing a knowledge base |
US5848396A (en) * | 1996-04-26 | 1998-12-08 | Freedom Of Information, Inc. | Method and apparatus for determining behavioral profile of a computer user |
US5884029A (en) * | 1996-11-14 | 1999-03-16 | International Business Machines Corporation | User interaction with intelligent virtual objects, avatars, which interact with other avatars controlled by different users |
US5899992A (en) * | 1997-02-14 | 1999-05-04 | International Business Machines Corporation | Scalable set oriented classifier |
-
2000
- 2000-05-26 GB GB0128396A patent/GB2367167B/en not_active Expired - Fee Related
- 2000-05-26 AU AU52912/00A patent/AU5291200A/en not_active Abandoned
- 2000-05-26 WO PCT/US2000/014468 patent/WO2000073968A1/en active Application Filing
Patent Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5659724A (en) * | 1992-11-06 | 1997-08-19 | Ncr | Interactive data analysis apparatus employing a knowledge base |
US5848396A (en) * | 1996-04-26 | 1998-12-08 | Freedom Of Information, Inc. | Method and apparatus for determining behavioral profile of a computer user |
US5884029A (en) * | 1996-11-14 | 1999-03-16 | International Business Machines Corporation | User interaction with intelligent virtual objects, avatars, which interact with other avatars controlled by different users |
US5899992A (en) * | 1997-02-14 | 1999-05-04 | International Business Machines Corporation | Scalable set oriented classifier |
Non-Patent Citations (4)
Title |
---|
A spoken language system for automated call routing published 1997 IEEE International Conference on Acoustics, Speech, and Signal Processing by G Riccardi et al, AT & T Bell Labs * |
Lucent Technologies announces trial of natural language call routing technology - press release dated 3 December 1997 * |
Natural Language Call Routing: a Robust, Self-Organising Approach by Bob Carpenter & Jennifer Chu-Carroll, Lucent Technologies Bell Laboratories (1998) * |
PADIS - An Automatic telephone switchboard and directory information system by A Kellner et al published Speech Communication, October 1997 * |
Cited By (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7836405B2 (en) | 1999-05-27 | 2010-11-16 | At&T Labs, Inc. | Method for integrating user models to interface design |
US8103961B2 (en) | 1999-05-27 | 2012-01-24 | At&T Labs, Inc. | Method for integrating user models to interface design |
Also Published As
Publication number | Publication date |
---|---|
GB2367167A (en) | 2002-03-27 |
GB0128396D0 (en) | 2002-01-16 |
AU5291200A (en) | 2000-12-18 |
WO2000073968A1 (en) | 2000-12-07 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
PCNP | Patent ceased through non-payment of renewal fee |
Effective date: 20100526 |