GB2351419B - Telephone call connection control system - Google Patents

Telephone call connection control system

Info

Publication number
GB2351419B
GB2351419B GB0024322A GB0024322A GB2351419B GB 2351419 B GB2351419 B GB 2351419B GB 0024322 A GB0024322 A GB 0024322A GB 0024322 A GB0024322 A GB 0024322A GB 2351419 B GB2351419 B GB 2351419B
Authority
GB
United Kingdom
Prior art keywords
control system
telephone call
call connection
connection control
telephone
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB0024322A
Other versions
GB2351419A (en
GB0024322D0 (en
Inventor
Takashi Shimada
Kiyofumi Akita
Shigeru Idei
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Fujitsu Ltd
Animo Ltd
Original Assignee
Fujitsu Ltd
Animo Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Fujitsu Ltd, Animo Ltd filed Critical Fujitsu Ltd
Priority claimed from GB9705733A external-priority patent/GB2314232B/en
Publication of GB0024322D0 publication Critical patent/GB0024322D0/en
Publication of GB2351419A publication Critical patent/GB2351419A/en
Application granted granted Critical
Publication of GB2351419B publication Critical patent/GB2351419B/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H04M3/5233—Operator skill based call distribution
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2061—Language aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
GB0024322A 1996-06-14 1997-03-19 Telephone call connection control system Expired - Fee Related GB2351419B (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
JP15450196 1996-06-14
JP15450296 1996-06-14
GB9705733A GB2314232B (en) 1996-06-14 1997-03-19 Telephone transaction support system

Publications (3)

Publication Number Publication Date
GB0024322D0 GB0024322D0 (en) 2000-11-15
GB2351419A GB2351419A (en) 2000-12-27
GB2351419B true GB2351419B (en) 2001-02-14

Family

ID=27268780

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0024322A Expired - Fee Related GB2351419B (en) 1996-06-14 1997-03-19 Telephone call connection control system

Country Status (1)

Country Link
GB (1) GB2351419B (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2379830A (en) * 2001-09-12 2003-03-19 Mitel Knowledge Corp Voice identification pre-screening and redirection system

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5594791A (en) * 1994-10-05 1997-01-14 Inventions, Inc. Method and apparatus for providing result-oriented customer service

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5594791A (en) * 1994-10-05 1997-01-14 Inventions, Inc. Method and apparatus for providing result-oriented customer service

Also Published As

Publication number Publication date
GB2351419A (en) 2000-12-27
GB0024322D0 (en) 2000-11-15

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20140319