GB2330481B - Contract support system and contract support method - Google Patents

Contract support system and contract support method

Info

Publication number
GB2330481B
GB2330481B GB9819845A GB9819845A GB2330481B GB 2330481 B GB2330481 B GB 2330481B GB 9819845 A GB9819845 A GB 9819845A GB 9819845 A GB9819845 A GB 9819845A GB 2330481 B GB2330481 B GB 2330481B
Authority
GB
United Kingdom
Prior art keywords
contract support
contract
support system
support method
support
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB9819845A
Other versions
GB9819845D0 (en
GB2330481A (en
Inventor
Yoshifumi Miyazaki
Eri Fukuohji
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
International Business Machines Corp
Original Assignee
International Business Machines Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by International Business Machines Corp filed Critical International Business Machines Corp
Publication of GB9819845D0 publication Critical patent/GB9819845D0/en
Publication of GB2330481A publication Critical patent/GB2330481A/en
Application granted granted Critical
Publication of GB2330481B publication Critical patent/GB2330481B/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
GB9819845A 1997-10-13 1998-09-11 Contract support system and contract support method Expired - Fee Related GB2330481B (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP27885497A JP3609593B2 (en) 1997-10-13 1997-10-13 Contract work support system, contract work support method

Publications (3)

Publication Number Publication Date
GB9819845D0 GB9819845D0 (en) 1998-11-04
GB2330481A GB2330481A (en) 1999-04-21
GB2330481B true GB2330481B (en) 2002-10-09

Family

ID=17603071

Family Applications (1)

Application Number Title Priority Date Filing Date
GB9819845A Expired - Fee Related GB2330481B (en) 1997-10-13 1998-09-11 Contract support system and contract support method

Country Status (2)

Country Link
JP (1) JP3609593B2 (en)
GB (1) GB2330481B (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FI20011680A (en) * 2001-08-21 2003-02-22 Bookit Oy Appointment method and system
JP2003303282A (en) * 2002-04-10 2003-10-24 Oki Electric Ind Co Ltd Automatic cash transaction machine, and program therefor
JP4815463B2 (en) * 2008-03-28 2011-11-16 三菱電機インフォメーションシステムズ株式会社 Phonetic character conversion device, phonetic character conversion method, and phonetic character conversion program

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4897867A (en) * 1985-09-30 1990-01-30 American Telephone And Telegraph Company, At&T Bell Laboratories Method of and an arrangement for forwarding a customer order
GB2280820A (en) * 1993-07-29 1995-02-08 Ibm Distributed system for call processing

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4897867A (en) * 1985-09-30 1990-01-30 American Telephone And Telegraph Company, At&T Bell Laboratories Method of and an arrangement for forwarding a customer order
GB2280820A (en) * 1993-07-29 1995-02-08 Ibm Distributed system for call processing

Also Published As

Publication number Publication date
JPH11122356A (en) 1999-04-30
GB9819845D0 (en) 1998-11-04
GB2330481A (en) 1999-04-21
JP3609593B2 (en) 2005-01-12

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20070911