GB2298761B - Voice services system including a network database - Google Patents

Voice services system including a network database

Info

Publication number
GB2298761B
GB2298761B GB9504484A GB9504484A GB2298761B GB 2298761 B GB2298761 B GB 2298761B GB 9504484 A GB9504484 A GB 9504484A GB 9504484 A GB9504484 A GB 9504484A GB 2298761 B GB2298761 B GB 2298761B
Authority
GB
United Kingdom
Prior art keywords
system including
voice services
network database
services system
database
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB9504484A
Other versions
GB9504484D0 (en
GB2298761A (en
Inventor
John Stephen Sinden
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Telsis Holdings Ltd
Original Assignee
Telsis Holdings Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Telsis Holdings Ltd filed Critical Telsis Holdings Ltd
Priority to GB9504484A priority Critical patent/GB2298761B/en
Publication of GB9504484D0 publication Critical patent/GB9504484D0/en
Publication of GB2298761A publication Critical patent/GB2298761A/en
Application granted granted Critical
Publication of GB2298761B publication Critical patent/GB2298761B/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/06—Simultaneous speech and data transmission, e.g. telegraphic transmission over the same conductors
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/08—ISDN systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13095—PIN / Access code, authentication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13209—ISDN
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13222—PBX circuits in public exchange, centrex
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13377—Recorded announcement
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13385—Off-net subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13395—Permanent channel, leased line
GB9504484A 1995-03-07 1995-03-07 Voice services system including a network database Expired - Fee Related GB2298761B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB9504484A GB2298761B (en) 1995-03-07 1995-03-07 Voice services system including a network database

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB9504484A GB2298761B (en) 1995-03-07 1995-03-07 Voice services system including a network database

Publications (3)

Publication Number Publication Date
GB9504484D0 GB9504484D0 (en) 1995-04-26
GB2298761A GB2298761A (en) 1996-09-11
GB2298761B true GB2298761B (en) 1999-08-18

Family

ID=10770720

Family Applications (1)

Application Number Title Priority Date Filing Date
GB9504484A Expired - Fee Related GB2298761B (en) 1995-03-07 1995-03-07 Voice services system including a network database

Country Status (1)

Country Link
GB (1) GB2298761B (en)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5987116A (en) * 1996-12-03 1999-11-16 Northern Telecom Limited Call center integration with operator services databases
WO1998025387A2 (en) * 1996-12-03 1998-06-11 Northern Telecom Limited Call center integration with operator services databases
US6122364A (en) * 1997-12-02 2000-09-19 Nortel Networks Corporation Internet network call center
FI112761B (en) 1998-10-06 2003-12-31 Nokia Corp Applications of information directed from user to user between telecommunication devices
WO2000021267A2 (en) * 1998-10-06 2000-04-13 Nokia Mobile Phones Ltd. A method and device for user-to-user information transfer
DE10126314A1 (en) * 2001-05-30 2002-12-19 Siemens Ag Making call center-related data available using DSL technology

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0539104A2 (en) * 1991-10-23 1993-04-28 AT&T Corp. Home agent telecommunication technique

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0539104A2 (en) * 1991-10-23 1993-04-28 AT&T Corp. Home agent telecommunication technique

Also Published As

Publication number Publication date
GB9504484D0 (en) 1995-04-26
GB2298761A (en) 1996-09-11

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20050307