GB2270233B - Telephone system with prioritized automatic call distribution - Google Patents

Telephone system with prioritized automatic call distribution

Info

Publication number
GB2270233B
GB2270233B GB9316543A GB9316543A GB2270233B GB 2270233 B GB2270233 B GB 2270233B GB 9316543 A GB9316543 A GB 9316543A GB 9316543 A GB9316543 A GB 9316543A GB 2270233 B GB2270233 B GB 2270233B
Authority
GB
United Kingdom
Prior art keywords
telephone system
automatic call
call distribution
prioritized
prioritized automatic
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB9316543A
Other versions
GB9316543D0 (en
GB2270233A (en
Inventor
Roger A Sumner
Thomas S Holtaway
John P Lenihan
Daniel F Baker
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Boeing North American Inc
Original Assignee
Rockwell International Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Rockwell International Corp filed Critical Rockwell International Corp
Publication of GB9316543D0 publication Critical patent/GB9316543D0/en
Publication of GB2270233A publication Critical patent/GB2270233A/en
Application granted granted Critical
Publication of GB2270233B publication Critical patent/GB2270233B/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H04M3/5235—Dependent on call type or called number [DNIS]
GB9316543A 1992-08-11 1993-08-10 Telephone system with prioritized automatic call distribution Expired - Fee Related GB2270233B (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US92886092A 1992-08-11 1992-08-11

Publications (3)

Publication Number Publication Date
GB9316543D0 GB9316543D0 (en) 1993-09-29
GB2270233A GB2270233A (en) 1994-03-02
GB2270233B true GB2270233B (en) 1996-05-22

Family

ID=25456895

Family Applications (1)

Application Number Title Priority Date Filing Date
GB9316543A Expired - Fee Related GB2270233B (en) 1992-08-11 1993-08-10 Telephone system with prioritized automatic call distribution

Country Status (3)

Country Link
JP (1) JPH0730936A (en)
CA (1) CA2103858C (en)
GB (1) GB2270233B (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5568544A (en) * 1995-03-13 1996-10-22 Siemens Rolm Communications Inc. Routing incoming calls to a PBX in response to route requests from a host computer
JP2001134657A (en) 1999-11-05 2001-05-18 Sony Corp Device and method for coping with inquiry, computer readable information recording medium with program having function of coping with inquiry recorded thereon and transmitting medium transmitting program having function of copying with inquiry
FI110653B (en) * 2000-11-22 2003-02-28 Elisa Solutions Oy Resource management in the call center

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5206903A (en) * 1990-12-26 1993-04-27 At&T Bell Laboratories Automatic call distribution based on matching required skills with agents skills

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS57111170A (en) * 1980-12-26 1982-07-10 Fujitsu Ltd Absence transfer release system
JPS61184035A (en) * 1985-02-08 1986-08-16 Nec Corp Private branch of automatic exchange with acd function
JP2566916B2 (en) * 1986-02-28 1996-12-25 株式会社東芝 Attendant system

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5206903A (en) * 1990-12-26 1993-04-27 At&T Bell Laboratories Automatic call distribution based on matching required skills with agents skills

Also Published As

Publication number Publication date
JPH0730936A (en) 1995-01-31
CA2103858C (en) 2003-04-29
GB9316543D0 (en) 1993-09-29
CA2103858A1 (en) 1994-02-12
GB2270233A (en) 1994-03-02

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Legal Events

Date Code Title Description
732E Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977)
732E Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977)
PCNP Patent ceased through non-payment of renewal fee

Effective date: 20090810