GB2257602B - Improvements in or relating to telephone call management systems - Google Patents

Improvements in or relating to telephone call management systems

Info

Publication number
GB2257602B
GB2257602B GB9114865A GB9114865A GB2257602B GB 2257602 B GB2257602 B GB 2257602B GB 9114865 A GB9114865 A GB 9114865A GB 9114865 A GB9114865 A GB 9114865A GB 2257602 B GB2257602 B GB 2257602B
Authority
GB
United Kingdom
Prior art keywords
relating
telephone call
management systems
call management
systems
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
GB9114865A
Other versions
GB2257602A (en
GB9114865D0 (en
Inventor
Paul Sweetland
Hugh Malcolm Ian Bell
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Databit Computer & Communicati
Original Assignee
Databit Computer & Communicati
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Databit Computer & Communicati filed Critical Databit Computer & Communicati
Priority to GB9114865A priority Critical patent/GB2257602B/en
Publication of GB9114865D0 publication Critical patent/GB9114865D0/en
Publication of GB2257602A publication Critical patent/GB2257602A/en
Application granted granted Critical
Publication of GB2257602B publication Critical patent/GB2257602B/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/22Arrangements for supervision, monitoring or testing
    • H04M3/36Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42221Conversation recording systems
GB9114865A 1991-07-10 1991-07-10 Improvements in or relating to telephone call management systems Expired - Fee Related GB2257602B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB9114865A GB2257602B (en) 1991-07-10 1991-07-10 Improvements in or relating to telephone call management systems

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB9114865A GB2257602B (en) 1991-07-10 1991-07-10 Improvements in or relating to telephone call management systems

Publications (3)

Publication Number Publication Date
GB9114865D0 GB9114865D0 (en) 1991-08-28
GB2257602A GB2257602A (en) 1993-01-13
GB2257602B true GB2257602B (en) 1995-04-19

Family

ID=10698106

Family Applications (1)

Application Number Title Priority Date Filing Date
GB9114865A Expired - Fee Related GB2257602B (en) 1991-07-10 1991-07-10 Improvements in or relating to telephone call management systems

Country Status (1)

Country Link
GB (1) GB2257602B (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2230267C (en) * 1995-09-04 2001-07-31 British Telecommunications Public Limited Company Transaction support apparatus
JP3426829B2 (en) * 1995-12-28 2003-07-14 株式会社日立コミュニケーションテクノロジー Remote control method for dealing telephone terminal device of dealing telephone system

Also Published As

Publication number Publication date
GB2257602A (en) 1993-01-13
GB9114865D0 (en) 1991-08-28

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Legal Events

Date Code Title Description
PCNP Patent ceased through non-payment of renewal fee

Effective date: 19980710