GB2235322A - Voice-operated service - Google Patents
Voice-operated serviceInfo
- Publication number
- GB2235322A GB2235322A GB9023374A GB9023374A GB2235322A GB 2235322 A GB2235322 A GB 2235322A GB 9023374 A GB9023374 A GB 9023374A GB 9023374 A GB9023374 A GB 9023374A GB 2235322 A GB2235322 A GB 2235322A
- Authority
- GB
- United Kingdom
- Prior art keywords
- speaker
- template
- digit
- male
- female
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
- H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L17/00—Speaker identification or verification
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L17/00—Speaker identification or verification
- G10L17/22—Interactive procedures; Man-machine interfaces
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
-
- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
- Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y10S379/00—Telephonic communications
- Y10S379/903—Password
Abstract
In a telephone banking service, initial log-on (before service has identified the user) must use speaker-independent recognition (i.e. the speech recognizer (2) operates in accordance with a word template drawn from the population at large). Once the speaker is identified, the recognizer (2) employs a template specific to each individual speaker; this is much more accurate. The invention assists the log-on procedure by assigning each speaker a password consisting of a string of, for example, 5 digits which uniquely identify him, measuring the clarity with which the speaker recites each digit, compared to the standard template, and selecting his password from only those digits which he can clearly pronounce. The first digit may be used to indicate whether the speaker is male or female, and thereafter a respective "male" or "female" standard template may be employed.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
GB888809898A GB8809898D0 (en) | 1988-04-27 | 1988-04-27 | Voice-operated service |
PCT/GB1989/000445 WO1989010612A1 (en) | 1988-04-27 | 1989-04-26 | Voice-operated service |
Publications (3)
Publication Number | Publication Date |
---|---|
GB9023374D0 GB9023374D0 (en) | 1990-12-19 |
GB2235322A true GB2235322A (en) | 1991-02-27 |
GB2235322B GB2235322B (en) | 1992-05-06 |
Family
ID=10635908
Family Applications (2)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
GB888809898A Pending GB8809898D0 (en) | 1988-04-27 | 1988-04-27 | Voice-operated service |
GB9023374A Expired GB2235322B (en) | 1988-04-27 | 1990-10-25 | Voice-operated service |
Family Applications Before (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
GB888809898A Pending GB8809898D0 (en) | 1988-04-27 | 1988-04-27 | Voice-operated service |
Country Status (9)
Country | Link |
---|---|
US (1) | US5384833A (en) |
EP (2) | EP0411037B1 (en) |
JP (1) | JPH03505007A (en) |
AT (1) | ATE176546T1 (en) |
CA (1) | CA1338613C (en) |
DE (2) | DE68928927T2 (en) |
GB (2) | GB8809898D0 (en) |
HK (1) | HK136596A (en) |
WO (1) | WO1989010612A1 (en) |
Families Citing this family (48)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPH03203794A (en) * | 1989-12-29 | 1991-09-05 | Pioneer Electron Corp | Voice remote controller |
US5125022A (en) * | 1990-05-15 | 1992-06-23 | Vcs Industries, Inc. | Method for recognizing alphanumeric strings spoken over a telephone network |
US5127043A (en) * | 1990-05-15 | 1992-06-30 | Vcs Industries, Inc. | Simultaneous speaker-independent voice recognition and verification over a telephone network |
US5517558A (en) * | 1990-05-15 | 1996-05-14 | Voice Control Systems, Inc. | Voice-controlled account access over a telephone network |
US5365574A (en) * | 1990-05-15 | 1994-11-15 | Vcs Industries, Inc. | Telephone network voice recognition and verification using selectively-adjustable signal thresholds |
GB9111535D0 (en) * | 1991-05-29 | 1991-07-17 | Measurement Tech Ltd | Improvements in or relating to transformers |
US5748843A (en) * | 1991-09-20 | 1998-05-05 | Clemson University | Apparatus and method for voice controlled apparel manufacture |
US5297183A (en) | 1992-04-13 | 1994-03-22 | Vcs Industries, Inc. | Speech recognition system for electronic switches in a cellular telephone or personal communication network |
FI97919C (en) * | 1992-06-05 | 1997-03-10 | Nokia Mobile Phones Ltd | Speech recognition method and system for a voice-controlled telephone |
US5566229A (en) * | 1992-08-24 | 1996-10-15 | At&T | Voice directed communications system employing shared subscriber identifiers |
DE4425882A1 (en) * | 1994-07-12 | 1996-01-18 | Deutsche Bundespost Telekom | System for positional and time detection of identification information |
US5724481A (en) * | 1995-03-30 | 1998-03-03 | Lucent Technologies Inc. | Method for automatic speech recognition of arbitrary spoken words |
US6292767B1 (en) * | 1995-07-18 | 2001-09-18 | Nuance Communications | Method and system for building and running natural language understanding systems |
US5832439A (en) * | 1995-12-14 | 1998-11-03 | U S West, Inc. | Method and system for linguistic command processing in a video server network |
US5917890A (en) * | 1995-12-29 | 1999-06-29 | At&T Corp | Disambiguation of alphabetic characters in an automated call processing environment |
US5917889A (en) * | 1995-12-29 | 1999-06-29 | At&T Corp | Capture of alphabetic or alphanumeric character strings in an automated call processing environment |
US5940476A (en) * | 1996-06-28 | 1999-08-17 | Distributed Software Development, Inc. | System and method for identifying an unidentified caller |
US5719921A (en) | 1996-02-29 | 1998-02-17 | Nynex Science & Technology | Methods and apparatus for activating telephone services in response to speech |
US6529881B2 (en) | 1996-06-28 | 2003-03-04 | Distributed Software Development, Inc. | System and method for identifying an unidentified customer at the point of sale |
US6205204B1 (en) | 1996-06-28 | 2001-03-20 | Distributed Software Development, Inc. | System and method for identifying an unidentified person using an ambiguity-resolution criterion |
US7006605B1 (en) * | 1996-06-28 | 2006-02-28 | Ochopee Big Cypress Llc | Authenticating a caller before providing the caller with access to one or more secured resources |
US5901203A (en) * | 1996-06-28 | 1999-05-04 | Distributed Software Development, Inc. | Computer-based system and method for identifying an unidentified caller |
US6137863A (en) * | 1996-12-13 | 2000-10-24 | At&T Corp. | Statistical database correction of alphanumeric account numbers for speech recognition and touch-tone recognition |
US6061654A (en) * | 1996-12-16 | 2000-05-09 | At&T Corp. | System and method of recognizing letters and numbers by either speech or touch tone recognition utilizing constrained confusion matrices |
US6182037B1 (en) | 1997-05-06 | 2001-01-30 | International Business Machines Corporation | Speaker recognition over large population with fast and detailed matches |
US9978373B2 (en) | 1997-05-27 | 2018-05-22 | Nuance Communications, Inc. | Method of accessing a dial-up service |
US7630895B2 (en) * | 2000-01-21 | 2009-12-08 | At&T Intellectual Property I, L.P. | Speaker verification method |
US6847717B1 (en) * | 1997-05-27 | 2005-01-25 | Jbc Knowledge Ventures, L.P. | Method of accessing a dial-up service |
US5924070A (en) * | 1997-06-06 | 1999-07-13 | International Business Machines Corporation | Corporate voice dialing with shared directories |
US6154579A (en) * | 1997-08-11 | 2000-11-28 | At&T Corp. | Confusion matrix based method and system for correcting misrecognized words appearing in documents generated by an optical character recognition technique |
US6219453B1 (en) | 1997-08-11 | 2001-04-17 | At&T Corp. | Method and apparatus for performing an automatic correction of misrecognized words produced by an optical character recognition technique by using a Hidden Markov Model based algorithm |
EP0943139B1 (en) * | 1997-10-07 | 2003-12-03 | Koninklijke Philips Electronics N.V. | A method and device for activating a voice-controlled function in a multi-station network through using both speaker-dependent and speaker-independent speech recognition |
US6141661A (en) * | 1997-10-17 | 2000-10-31 | At&T Corp | Method and apparatus for performing a grammar-pruning operation |
GB9723813D0 (en) | 1997-11-11 | 1998-01-07 | Mitel Corp | Call routing based on caller's mood |
US6208965B1 (en) | 1997-11-20 | 2001-03-27 | At&T Corp. | Method and apparatus for performing a name acquisition based on speech recognition |
US6122612A (en) * | 1997-11-20 | 2000-09-19 | At&T Corp | Check-sum based method and apparatus for performing speech recognition |
US6205428B1 (en) | 1997-11-20 | 2001-03-20 | At&T Corp. | Confusion set-base method and apparatus for pruning a predetermined arrangement of indexed identifiers |
US6205261B1 (en) | 1998-02-05 | 2001-03-20 | At&T Corp. | Confusion set based method and system for correcting misrecognized words appearing in documents generated by an optical character recognition technique |
US6229880B1 (en) | 1998-05-21 | 2001-05-08 | Bell Atlantic Network Services, Inc. | Methods and apparatus for efficiently providing a communication system with speech recognition capabilities |
US6233315B1 (en) | 1998-05-21 | 2001-05-15 | Bell Atlantic Network Services, Inc. | Methods and apparatus for increasing the utility and interoperability of peripheral devices in communications systems |
US7937260B1 (en) | 1998-06-15 | 2011-05-03 | At&T Intellectual Property Ii, L.P. | Concise dynamic grammars using N-best selection |
US6400805B1 (en) | 1998-06-15 | 2002-06-04 | At&T Corp. | Statistical database correction of alphanumeric identifiers for speech recognition and touch-tone recognition |
US6744860B1 (en) | 1998-12-31 | 2004-06-01 | Bell Atlantic Network Services | Methods and apparatus for initiating a voice-dialing operation |
US6453284B1 (en) | 1999-07-26 | 2002-09-17 | Texas Tech University Health Sciences Center | Multiple voice tracking system and method |
EP1156649B1 (en) * | 2000-05-16 | 2003-03-26 | Swisscom AG | Voice portal hosting system and method |
US6775651B1 (en) | 2000-05-26 | 2004-08-10 | International Business Machines Corporation | Method of transcribing text from computer voice mail |
US7676026B1 (en) | 2005-03-08 | 2010-03-09 | Baxtech Asia Pte Ltd | Desktop telephony system |
CN109065058B (en) * | 2018-09-30 | 2024-03-15 | 合肥鑫晟光电科技有限公司 | Voice communication method, device and system |
Family Cites Families (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
DE2844156A1 (en) * | 1978-10-10 | 1980-04-24 | Philips Patentverwaltung | METHOD FOR VERIFYING A SPEAKER |
US4363102A (en) * | 1981-03-27 | 1982-12-07 | Bell Telephone Laboratories, Incorporated | Speaker identification system using word recognition templates |
JPS58105295A (en) * | 1981-12-18 | 1983-06-23 | 株式会社日立製作所 | Preparation of voice standard pattern |
FR2571191B1 (en) * | 1984-10-02 | 1986-12-26 | Renault | RADIOTELEPHONE SYSTEM, PARTICULARLY FOR MOTOR VEHICLE |
JPS62163445A (en) * | 1986-01-14 | 1987-07-20 | Mitsubishi Electric Corp | Telephone switching device |
US4837831A (en) * | 1986-10-15 | 1989-06-06 | Dragon Systems, Inc. | Method for creating and using multiple-word sound models in speech recognition |
GB8702910D0 (en) * | 1987-02-10 | 1987-03-18 | British Telecomm | Multi-user speech recognition system |
US5007081A (en) * | 1989-01-05 | 1991-04-09 | Origin Technology, Inc. | Speech activated telephone |
-
1988
- 1988-04-27 GB GB888809898A patent/GB8809898D0/en active Pending
-
1989
- 1989-04-26 EP EP89905458A patent/EP0411037B1/en not_active Expired - Lifetime
- 1989-04-26 DE DE68928927T patent/DE68928927T2/en not_active Expired - Lifetime
- 1989-04-26 WO PCT/GB1989/000445 patent/WO1989010612A1/en active IP Right Grant
- 1989-04-26 JP JP1505137A patent/JPH03505007A/en active Pending
- 1989-04-26 DE DE68914449T patent/DE68914449T2/en not_active Expired - Lifetime
- 1989-04-26 EP EP93202268A patent/EP0570082B1/en not_active Expired - Lifetime
- 1989-04-26 AT AT93202268T patent/ATE176546T1/en not_active IP Right Cessation
- 1989-04-27 CA CA000597952A patent/CA1338613C/en not_active Expired - Lifetime
-
1990
- 1990-10-25 GB GB9023374A patent/GB2235322B/en not_active Expired
-
1994
- 1994-05-05 US US08/238,414 patent/US5384833A/en not_active Expired - Lifetime
-
1996
- 1996-07-25 HK HK136596A patent/HK136596A/en not_active IP Right Cessation
Non-Patent Citations (4)
Title |
---|
ICASSP '81, IEEE international conference,30 March-1 April 1981,Atlanta,Georgia,vol.1,pages 180-183 * |
ICASSP '83, IEEE international conference, 14-16 April 1983,Boston,Massachusetts,vol.2,pages 757-760 * |
NTZ-Nachrichtentechnische Zeitschrift, vol.37, no.8, 1984, pages 496-499 * |
Wescon technical papers,30 October-2 November 1984, Anaheim,CA, pages 33/2-1 to 33/2-10 * |
Also Published As
Publication number | Publication date |
---|---|
DE68914449D1 (en) | 1994-05-11 |
JPH03505007A (en) | 1991-10-31 |
GB2235322B (en) | 1992-05-06 |
EP0411037B1 (en) | 1994-04-06 |
DE68928927T2 (en) | 1999-06-10 |
GB9023374D0 (en) | 1990-12-19 |
EP0570082A2 (en) | 1993-11-18 |
EP0411037A1 (en) | 1991-02-06 |
EP0570082A3 (en) | 1994-01-12 |
EP0570082B1 (en) | 1999-02-03 |
ATE176546T1 (en) | 1999-02-15 |
WO1989010612A1 (en) | 1989-11-02 |
US5384833A (en) | 1995-01-24 |
GB8809898D0 (en) | 1988-06-02 |
DE68928927D1 (en) | 1999-03-18 |
HK136596A (en) | 1996-08-02 |
DE68914449T2 (en) | 1994-07-28 |
CA1338613C (en) | 1996-09-24 |
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