GB0618430D0 - Method and apparatus for handling a telephone call - Google Patents

Method and apparatus for handling a telephone call

Info

Publication number
GB0618430D0
GB0618430D0 GBGB0618430.3A GB0618430A GB0618430D0 GB 0618430 D0 GB0618430 D0 GB 0618430D0 GB 0618430 A GB0618430 A GB 0618430A GB 0618430 D0 GB0618430 D0 GB 0618430D0
Authority
GB
United Kingdom
Prior art keywords
handling
telephone call
telephone
call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GBGB0618430.3A
Other versions
GB2437774A (en
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Vonage Business Ltd
Original Assignee
NewVoiceMedia Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by NewVoiceMedia Ltd filed Critical NewVoiceMedia Ltd
Priority to GB0618430A priority Critical patent/GB2437774A/en
Publication of GB0618430D0 publication Critical patent/GB0618430D0/en
Priority to PCT/GB2007/003548 priority patent/WO2008035065A1/en
Publication of GB2437774A publication Critical patent/GB2437774A/en
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872—Non-interactive information services
    • H04M3/4878—Advertisement messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4285—Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
GB0618430A 2006-09-19 2006-09-19 Selecting audio information messages in a computer-telephony integration (CTI) environment Withdrawn GB2437774A (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
GB0618430A GB2437774A (en) 2006-09-19 2006-09-19 Selecting audio information messages in a computer-telephony integration (CTI) environment
PCT/GB2007/003548 WO2008035065A1 (en) 2006-09-19 2007-09-18 Method and apparatus for handling a telephone call

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB0618430A GB2437774A (en) 2006-09-19 2006-09-19 Selecting audio information messages in a computer-telephony integration (CTI) environment

Publications (2)

Publication Number Publication Date
GB0618430D0 true GB0618430D0 (en) 2006-11-01
GB2437774A GB2437774A (en) 2007-11-07

Family

ID=37421241

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0618430A Withdrawn GB2437774A (en) 2006-09-19 2006-09-19 Selecting audio information messages in a computer-telephony integration (CTI) environment

Country Status (2)

Country Link
GB (1) GB2437774A (en)
WO (1) WO2008035065A1 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP2670119A1 (en) * 2012-05-30 2013-12-04 Alcatel Lucent Waiting queue message customized according to caller

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5276731A (en) * 1991-04-26 1994-01-04 Rolm Company Method and apparatus for handling incoming telephone calls
US5444774A (en) * 1992-06-26 1995-08-22 At&T Corp. Interactive queuing sytem for call centers
US5600710A (en) * 1994-07-08 1997-02-04 Bellsouth Corporation Method for providing a recorded message to a telephone caller when called number is busy
US5970124A (en) * 1996-06-05 1999-10-19 Voice Fx Corporation Sponsored information distribution method and apparatus
US6195426B1 (en) * 1997-12-11 2001-02-27 At&T Corp. Service providing customized information to queuing customers
US6819759B1 (en) * 1999-07-01 2004-11-16 Sprint Communications Company, L.P. System and method for providing personalized and customized services for call center customers waiting in queue

Also Published As

Publication number Publication date
WO2008035065A1 (en) 2008-03-27
GB2437774A (en) 2007-11-07

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Legal Events

Date Code Title Description
WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)