FR3122265A1 - method for managing a history of monitoring by an installer of a home automation installation. - Google Patents

Abstract

Method for managing a history of at least one intervention on a home automation installation (Su) Method (100) for managing a history of interventions on a home automation installation (Su), carried out by a referent maintenance professional (USAVRF ), referenced by selecting an end user (UsrF) from among several maintenance professionals, the referent maintenance professional (USAVRF) being connected to a central control unit (U) of the home automation installation (Su), the method ( 100) comprising the following steps implemented by the central control unit (U): - generation (GRI) of an intervention report (RI) at the end of an intervention, the report being associated with a identifier (IDU) of the central control unit (U) and an identifier (IDR) of the referring maintenance professional (USAVRF); - receipt (RC) of a consultation request issued by a consulting maintenance professional (USAVC), the consulting maintenance professional being the referent maintenance professional (USAVRF) or another maintenance professional at the time of receipt of the request , the request comprising at least the identifier (IDU) of the central control unit (U) and an identifier (IDC) of the consulting maintenance professional (USAVC); - verification (VD) of the access rights of the consultant maintenance professional (USAVC) to the at least one report, on the basis of the identifier (IDU) of the central control unit (U) and the identifier (IDC) of the consulting maintenance professional (USAVC),;- provision (MAD) of a list of reports (LR), the list (LR) comprising the at least one report generated from the at least one intervention of the history in case of positive verification. Figure 3

Description

Field of the invention

The present invention relates to a method for managing a history of monitoring by an installer of a home automation installation.

Prior art

A home automation installation of a building can include a plurality of home automation devices. It is known to carry out the configuration, and the control, that is to say the control and/or the supervision of said installation by using a central control unit which communicates with one or more home automation devices.

By nature, such a home automation installation is a heterogeneous environment due to the plurality of home automation devices of different natures that it comprises. For example, the home automation installation includes devices such as mobile control points, sensors, solar protection screen actuators, or access actuators, driving gates, garage doors or locks in motion. connected. The home automation installation can also include videophones, or alarm devices: opening sensors, presence intrusion sensors, alarm centres, etc. During commissioning or an incident on the installation, corresponding for example to the observation of a defect or a malfunction on one of the devices, or during an evolution of the installation, requiring the intervention of a maintenance professional, it can prove useful for the end user of the installation or for the maintenance professional, in particular remote maintenance, to have a history of commissioning and other interventions carried out previously on the home automation installation in question.

Such a history must allow the maintenance professional, selected by the end user of the installation, to automatically have a view of the actions carried out on the end user's connected installation from connected tools. Such a history must allow the maintenance professional to be able to manage the necessary interventions on the installations of all the end users who have selected him as the referent maintenance professional. The access rights of the maintenance professional to the installation and intervention reports, if the referent professional is to change, must in particular be able to be managed. In particular, the end user must be able to manage the confidentiality of the data relating to his installation.

The present invention aims to solve all or part of the drawbacks mentioned above.

To this end, the present invention relates to a method for managing a history of at least one intervention on a home automation installation, the at least one intervention having been carried out by a referent maintenance professional, the referent maintenance professional being referenced by selection of an end user from among several maintenance professionals or in response by the end user to a service request sent by the referring maintenance professional, the referring maintenance professional being connected to a central control unit of the installation home automation of the end user, the method comprising the following steps implemented by the central control unit:
- generation of at least one intervention report at the end of or during the at least one intervention of the referring maintenance professional during the at least one intervention, the at least one report being associated with an identifier of the central control unit and an identifier of the referring maintenance professional;
- receipt of a consultation request issued by a consulting maintenance professional, the consulting maintenance professional being the referring maintenance professional or another maintenance professional at the time of receipt of the request, the request comprising at least the identifier of the central control unit and an identifier of the consultant maintenance professional;
- verification of the access rights of the consulting maintenance professional to the at least one report, on the basis of the identifier of the central control unit and the identifier of the consulting maintenance professional, a positive verification concerning the case where the identifier of the central control unit and the identifier of the consulting maintenance professional included in the consultation request correspond to the identifier of the central control unit and the identifier of the associated referring maintenance professional at least one report;
- provision of a list of reports, the list comprising the at least one report generated from the at least one intervention from the history in the event of a positive verification.

Thus, due to a positive verification, all the reports generated by a professional on a given installation are accessible to him.

According to one mode of implementation, a referent maintenance professional is a maintenance professional for which an identifier of the referent maintenance professional is recorded in a repository, the identifier of the referent maintenance professional being associated with an identifier of a unit control unit for which the maintenance professional is referenced.

According to one mode of implementation, the step of verifying the access rights to the at least one report comprises a verification that the identifier of the consulting maintenance professional included in the consultation request corresponds to the referring maintenance professional identified in the repository at the time of receipt of the consultation request.

According to these provisions, the generated reports are only accessible by the installer referenced at the time of the request. In other words, all the reports he has been able to generate are accessible to a professional as soon as he is or has again become the referent maintenance professional at the time of the request.

According to one mode of implementation, no report list is made available in response to a consultation request in the event that the identifier of the central control unit and the identifier of the consulting maintenance professional included in the consultation request does not correspond to the identifier of the central control unit and to the identifier of the referring maintenance professional associated with the at least one report.

According to one mode of implementation, no report list is made available in response to a consultation request in the event that the identifier of the referenced installer included in the consultation request does not correspond to the maintenance professional referrer identified in the repository at the time of receipt of the consultation request.

According to one mode of implementation, the at least one intervention is commissioning of the central control unit, or troubleshooting of the home automation installation.

According to one mode of implementation, the at least one report includes an intervention date.

According to one mode of implementation, the list of reports comprises a plurality of reports, and the list is ordered according to a chronological order based on the date of intervention of each report of the plurality of reports.

According to one mode of implementation, the at least one report is edited in a PDF format.

According to one mode of implementation, the transmission of the list of reports is carried out by email.

According to one mode of implementation, the step of generating the at least one intervention report comprises the following steps:
- reception of a connection request;
- establishment of an intervention session and start of the intervention session, if the request is sent by the referring maintenance professional, identified by the identifier of the referring maintenance professional, at the time of receipt of the request for connection;
- Order by the referent maintenance professional of at least one action to be implemented by the central control unit;
- saving the at least one action implemented by the central control unit for a period of time elapsing between the start and an end of the intervention session, the at least one saved action being associated with the identifier of the referring maintenance professional and the identifier of the central control unit;
- generation of the at least one intervention report, the at least one intervention report generated comprising the at least one saved action, the at least one report being saved with the identifier of the central processing unit order and the identifier of the referenced installer.

According to these provisions, the intervention report generated is only accessible by the referring maintenance professional during the intervention.

According to one mode of implementation, the at least one intervention report is an intermediate intervention report, generated at an intermediate time between the start of the intervention session, and the end of the intervention session, said intermediate intervention report comprising the at least one action if it has been implemented by the central control unit between the start of the intervention session and the intermediate instant.

According to one mode of implementation, the at least one report is saved on the central control unit or on a server.

According to one mode of implementation, the end of the intervention session is determined by the receipt of an end-of-intervention request sent by the end user, or by the receipt of an end-of-intervention request issued by the referring maintenance professional during the intervention, or by a maximum duration of intervention elapsed since the establishment of the intervention session, for example 8 hours.

According to one mode of implementation, the method comprises at least one step of switching an indicator associated with the saved actions and/or with the at least one intervention report generated during the intervention of the referring maintenance professional identified by the identifier, when the central control unit receives a termination request from the referring maintenance professional identified by the identifier, the switching step causing the indicator to pass from a first state to a second state, the first state of the indicator authorizing access by the referring maintenance professional identified by the identifier to said saved actions and/or to at least one intervention report generated, and the second state of the indicator authorizing access to the end user only, to said saved actions and/or to at least one intervention report generated, the access rights verification step also relating to the status of the indicator.

According to these provisions, the history of actions is no longer available to the listed installer after the termination of his service.

According to one mode of implementation, the request for termination of the service of the referring professional is issued by the end user.

According to one mode of implementation, when the referent maintenance professional, identified by the identifier, becomes referent again, after having been terminated, the indicator associated with the saved actions and/or with the at least one intervention generated during the intervention of the lead maintenance professional identified by the identifier is modified so as to authorize the access of the lead maintenance professional to the saved actions and/or to at least one intervention report generated during the intervention of the referring maintenance professional identified by the identifier.

According to these provisions, the history of saved actions can be made available again to the referenced installer, in the event that the end user subscribes again to the service of the referenced installer.

According to one mode of implementation, the at least one generated intervention report further comprising at least one of the following information:

Header: Company Name, Date, Start Time and End Time;

List of paired equipment;

List of renamed equipment;

List of deleted equipment;

Modification of the pictogram representing equipment;

Pairing remote controls to equipment:

List of control points paired with actuators

Modification of a parameter or a setting of a device: if several modifications of the same parameter or the same setting on the same device, only the last validated value of the parameter or setting is saved.

Connection to the referenced installer interface of the central control unit.

Connection to the end user interface of the central control unit.

A free comment field is available for the referenced installer, in order to allow him to complete with additional information at his discretion the at least one report generated by the central control unit.

The various non-incompatible aspects defined above can be combined.

Brief description of figures

The invention will be better understood with the aid of the detailed description which is given below with regard to the appended drawing in which:

The is a schematic view of a building and of a home automation installation in accordance with one embodiment of the invention;

The is a diagram presenting an architecture of a system comprising the home automation installation illustrated in , a second home automation installation, as well as a server intended to be connected to a user terminal;

Figure 3 is a diagram illustrating a mode of implementation of a method according to the invention.

Description with reference to figures

In the detailed description which will follow of the figures defined above, the same elements or the elements performing identical functions may retain the same references so as to simplify the understanding of the invention.

Description of a system including a home automation installation

As shown in , a building 1 comprises, for example, three rooms P1, P2, P3. Building 1 also includes 3 home automation equipment and 5 sensors.

Home automation equipment 3 can be an actuator 7 arranged to move or adjust an element of the building 1, for example an actuator 7 to move a roller shutter 9 or a terrace awning 19, or a regulation system 10 for a heating 11 or a ventilation system 13. Home automation equipment 3 can also be lighting, for example outdoor terrace lighting 21 or a lighting control system, an alarm system, or even a video camera, in particular a video surveillance camera.

The home automation system Su can also include a control point 15 of an actuator 7, such as a wireless control box B for the roller shutter 9.

We can for example mention the control points 15, the sensors 5, the actuators 7 of solar protection, but also the control points 15, the sensors 5, the actuators 7 of access: gate, garage doors, connected locks, videophones, or alarm devices: sensors 5 for opening, intrusion, presence, central alarms, etc.

The source of energy, which can be of different nature (batteries, batteries, solar panels, mains) of these different home automation equipment 3 can in particular influence the maintenance operations.

The home automation system Su can comprise one or more sensors 5, integrated with an actuator 7, with a control point 15 or even with the control box B, or independently with these elements. A sensor 5 can, in particular, be arranged to measure a physical quantity, for example a temperature sensor, a sunlight sensor or a humidity sensor. Force or position sensors 5 of home automation equipment 3 of the building 1, such as, for example, sensors of the open state of a roller shutter 9 or position sensors of an opening such as a window , motorized or not, can also be provided. The home automation system can also include one or more presence sensors.

A home automation equipment 3, a control point 15 and/or a sensor 5 are thus to be considered as units having information available on the requested or real observed states of elements of the building 1 and being able to share this information with d other components of the Su home automation system.

The home automation equipment 3, the control points 15 and the sensors 5 can thus have access to measurable physical quantities, such as the temperature of each room P1, P2, P3 or a state of an element of the building 1, such as the state opening of a roller shutter 9, the status of an alarm, etc.

Thereafter we will use the designation of home automation device or device D interchangeably to designate control points 15, sensors 5 or home automation equipment 3, or even parts of home automation equipment 3 or sensors 5.

Home automation devices generally comprise a processing unit comprising a processor executing embedded software. This software is subject to updates to improve its functions or make corrections. Home automation devices also comprise a memory, in which data, called publishable data, can be recorded, such as certain fixed parameters relating to the home automation device and possibly variable operating parameters.

The home automation installation Su comprises a central control unit U1 or a plurality of central control units U1, U2. In particular and by way of example, two central control units U1, U2 are represented on the .

Each central control unit U1, U2 is arranged to control and/or control part of the devices D of the installation Su forming a group DGrU1, DGrU2. For example, on the , the central control unit U1 is in charge of the devices D arranged in the rooms P1 and P2 of the first floor of the building, while the central control unit U2 is in charge of the devices D arranged in the room P3 on the ground floor. floor of the building and exterior features.

In particular, the command and/or the control is carried out remotely, in particular by using a wireless communication protocol, for example a radio communication protocol. Each central control unit U1, U2 is arranged to group together at least part of the publishable data transmitted by the devices D of its group DGrU1, DGrU2 and to process this data.

As shown in the , each central control unit U is arranged to communicate with a server Sv. Thus the central control unit operates as a gateway between the home automation installation and the outside, in particular via a home automation box FW d internet access, said FW home automation box may include a router.

The central control units U1, U2, U3 are arranged on a private network PN, PN', access to which is generally protected by a firewall of the home automation box FW. In particular, in the example shown in the , two central control units U1, U2 are arranged on a first private network corresponding to a first home automation installation, while a third central control unit U3 is arranged on a second private network PN', independent of the private network PN corresponding to a second Su' home automation system. The server Sv is also placed on a private network SN. The private network SN is linked to an extended network N, for example the Internet. Of course, the server Sv is arranged to communicate with a set of such central control units U. A central control unit is hereinafter generically denoted U. The server Sv can be compartmentalized or be composed of several distinct servers.

A central control unit U comprises a processing unit 2 arranged to contain and execute a first computer program. By way of example, the processing unit 2 comprises a processor, a storage flash memory as well as a random access memory, and an Ethernet chip.

The processing unit runs embedded software. This software is subject to updates to improve its functions or make corrections.

The central control unit U further comprises at least one communication module 2' intended for controlling and/or controlling home automation equipment 3 and/or sensors 5, the home automation equipment 3 possibly being mainly actuators 7, lights 21, an alarm system, or a video camera.

For example, as shown in the , the communication module 2 'allows the control and command of at least one actuator 7 driving the movement of a mobile element of the building 1, such as for example a roller shutter 9, or an adjustable sunscreen 9' or other actuators 7 or lights 21, as previously described with reference to the , according to a first communication protocol PR1.

By way of example, the communication module 2' can be arranged to implement, for example, one or more of the first PR1 protocols, for example of the Zigbee, Z-Wave, EnOcean, IO Homecontrol, Somfy RTS, KNX, MODBUS, Wavenis, Philips HUE. These first protocols between devices of the home automation installation Su are so-called local communication protocols.

According to another possibility, for example in the context of alarm systems, the central control unit can be integrated into the home automation device. According to yet another possibility, it is also possible for the central control unit to be integrated into a router and/or a modem of the home automation box FW making a connection to the wide area network N, in particular to the Internet.

In the case where the central control unit is integrated into a home automation device, the communication module 2' intended for controlling and/or controlling the device can be a communication module internal to the home automation device and/or a communication intended for the control and/or command of other home automation devices.

The reception of information from a sensor 5 providing information on the presence of a user or values of the surrounding parameters, such as temperature, humidity and luminosity, is also provided. In the same way, the central control unit U can allow the control and/or the command of an alarm system.

The central control unit U can further comprise a communication module 4' for communicating according to a second target communication protocol PR2, with a mobile communication terminal T. The second target communication protocol can for example be a protocol communication over the IP protocol on a local network, or a generic point-to-point protocol. For example, the WEAVE application protocol using 6lowpan and Thread transport protocols for a mesh network can constitute a second target protocol. Other examples include Bluetooth, Zigbee or Wifi.

The communication terminal T comprises in particular the hardware and software means capable of implementing communication with the central control unit U or with devices of the home automation installation U, in particular according to the second target communication protocol PR2. It can contain and run APP application software on a processor. It includes in particular a user interface, such as a screen and a keyboard. The communication terminal can be an intelligent telephone (smartphone) or a tablet.

Each central control unit U further comprises a communication module 4 with the server Sv. The server Sv allows remote command and/or control and comprises one or more memory and processing units 102 arranged to contain and run a second computer program.

In some applications, a central control unit U can communicate with the server Sv through an intermediate server, for example from a third-party service provider, whose intermediate server offers a service interface or API. The server Sv comprises, for its part, at least one communication interface 104 intended for communication with the central unit U.

The server Sv is accessible through a communication interface 106 intended for communication with a communication terminal, for example a mobile communication terminal T, T1, T2, comprising a command and/or control interface IN, this allowing an end user to remotely control the home automation installation.

It should be noted that the term server is a logical designation which can cover the use of several physical servers to distribute the data storage memories or the computer processing load to be carried out.

The communication terminal T, T1, T2 makes it possible to communicate via the extended network N and by means of the interface IN1, INF, IN2, for example of a web interface implemented on the communication terminal T, T1, T2 and giving access to a web server 107. The communication terminal T, T1, T2 can be, for example, a personal computer, a smart phone or a tablet. The communication terminal T, T1, T2 can be the same or a terminal of the same type as that with which the central control unit U communicates locally by means of the communication module 4', or a different terminal. We will indifferently designate these terminals by the reference T, T1, T2.

The communication terminal T, T1, T2, in particular the command and/or control interface IN, comprises a data input device and a display device, for example in the form of a touch control part d a screen of the communication terminal T, T1, T2 and in the form of one or more buttons of the communication terminal T, T1, T2.

The communication terminal T, T1, T2 comprises a memory and a processor, in particular for the implementation of the web interface IN1, INF, IN2 on the communication terminal T, T1, T2, for example for the display of data from the web server 107 at the screen of the communication terminal T, T1, T2.

The processor of the communication terminal T, T1, T2 is arranged to use a third computer program. This third computer program is itself arranged to execute a downloadable application APP.

Unique identifier of a home automation device

Each central control unit U and each home automation device can be uniquely identified by an individual address. The structure of a unique identifier of a home automation device D will now be described correspondingly to a particular embodiment.

According to this embodiment, the individual address of a home automation device includes information on:

• The local native protocol of the home automation device D;
• The communication path to the device D, including the individual addresses of the intermediate central control units U and the termination addresses to be crossed, organized or not in a hierarchical topology;
• A subsystem identifier subsystemId if the device belongs to a group of devices D associated with the same address. Devices that are a unique expression of an address do not have a subsystem identification extension
• A DURL device identifier.

Maintenance professionals and expert maintenance professionals

As shown in the , the server Sv can communicate with terminals in the possession of users who are not the end user(s) UsrF of the installation Su.

In particular, the server Sv can interact with at least one first USAV user having a user profile of a first USAV type. The first type of USAV user corresponds to a remote maintenance operator or professional, in particular a first-level maintenance professional in charge of answering calls or queries from UsrF end users.

For this purpose, an interface IN1 is made available by the server Sv. Access to this interface can be achieved by an application executed on a user terminal T1 of the first user USAV, or by means of a client-server architecture , in particular through access by a thin client.

The server Sv can also interact with at least one second user USAVexp having a user profile of a second type USAVexp T2. The second type of USAVexp user corresponds in particular to an expert or second-level maintenance professional who, for example, has technical skills superior to that of a first-level USAV maintenance professional.

For this purpose, an interface IN2 is made available by the server Sv. Access to this interface can be achieved by an application executed on a user terminal T2 of the second user USAVexp, or by means of a client-server architecture , in particular through access by a thin client.

The first or second level maintenance professional can be an installer, who puts the new devices into service in the installation, or a professional intervening only on existing installations for maintenance or a company as a legal person employing installation or maintenance professionals. Each maintenance professional who must intervene on an installation must issue a service request which must be accepted by the end user of the installation.

The company can have a professional account identifier (administrator account) and the various maintenance professionals attached to this company can have sub-accounts, to which the identifiers of the central control units for which they are referents will be attached. Each maintenance professional with a sub-account can thus manage the fleet of central control units for which the sub-account identifier is referenced. Any professional with access rights to the administrator account can manage sub-accounts and view information relating to the central control units for which the sub-account identifiers are referenced.

Third-party systems

As can be seen on the , the server Sv can interact with third-party systems ST. In particular, it is possible to envisage that the third-party systems correspond to incident management systems belonging to manufacturers or to companies providing maintenance for home automation devices or central control units. The interaction between the server Sv and a third-party system makes it possible to delegate all or part of the management of an incident relating to a home automation device or to a central control unit to said third-party system, in the case in particular of a software, device or unit that is marketed or maintained by the company in charge of the third party system.

The third-party system may be linked or include an SVST server different from the Sv server. The third-party system may in particular manage the administrator accounts or sub-accounts of a company employing several maintenance professionals.

Method for generating an intervention report and managing a history of intervention reports.

With reference to the , we are now going to describe a method of implementing a method for generating an intervention report and managing a history of the interventions of maintenance professionals. An intervention is an installation, ie a commissioning of the central control unit U, or a repair of the home automation installation Su via a central control unit U of the home automation installation Su.

According to an alternative, at a given moment, several maintenance professionals can be authorized to intervene on the home automation installation Su. For example, a first maintenance professional specializing in a first type of home automation device in the installation may be authorized to work on these first type devices, while a second maintenance professional specializing in a second type of home automation device of the installation may be authorized to work on these second type devices.

The devices of the first type can for example be motorized roller shutters, while the home automation devices of the second type can be security devices, such as central alarms.

To simplify the following, we will talk about a maintenance professional referent for an installation, even if several maintenance professionals could be referents simultaneously for the same installation.

To designate a maintenance professional other than the referent maintenance professional at a given moment, we will distinguish him from the referent maintenance professional by designating him under the name of USAVRC consultant maintenance professional; the USAVRC Consulting Service Professional may also be a USAV First or USAVexp Second Level Service Professional or an Installer.

The maintenance professional, referent or not, is identified by his identifier IDR, IDC. For example, a referent maintenance professional is a maintenance professional for which an IDR identifier of the referent maintenance professional is recorded in a repository, the identifier of the referent maintenance professional IDR being associated with an identifier of a central control unit for which the installer is referenced. The referring maintenance professional is chosen by the end user and/or has issued a service request which has been accepted by the end user. A period of validity of this association can also be entered and recorded in the repository, in relation to the identifier of the referring maintenance professional and the identifier of the central control unit, corresponding in particular to a predefined period of time of authorization of the referring maintenance professional to intervene on the associated central control unit, for example following the service request or its acceptance by the end user.

To begin an intervention on the home automation system Su, the maintenance professional must connect to the central control unit U for which he is referenced. To connect to the central control unit U for which it is referenced, the referring maintenance professional sends an RCX connection request from the terminal T and the interface IN, to the central control unit U on which intervention must take place.

The RCX connection request includes at least the IDR identifier of the USAVRF referent maintenance professional for the central control unit U. If the request is sent by the USAVRF referent maintenance professional, identified by the IDR identifier of the maintenance professional referent USAVRF at the time of RCX reception of the RCX connection request, then an intervention session is established ESI and can start DSI.

From the start of the DSI intervention session, and throughout the duration of the intervention session, the referring maintenance professional can issue one or more command(s) CA to the central control unit U, so that said central control unit executes said command CA.

Each command CA issued by the maintenance professional and executed by the central control unit U, is saved SA. The SA backup of a CA command is associated with the identifier IDR of the referring maintenance professional USAVRF who issued the command, and with the identifier IDU of the central control unit U who executed the command CA.

This SA backup step of the CA command is repeated for each command issued by the referent maintenance professional USAVRF for a period of time between the DSI start and an FSI end of the intervention session.

At any time during this period of time, and in particular at the end of the FSI intervention session, an RI intervention report can be generated during a step for generating a GRI intervention report, said report of intervention RI generated comprising some or all of the actions saved during the period of time preceding the generation of said report; the RI intervention report generated is automatically saved with the IDU identifier of the central control unit U concerned and the IDR identifier of the USAVRF referring maintenance professional concerned.

During several successive intervention sessions with the referent maintenance professional USAVRF on the central control unit U considered, the step of generating a GRI intervention report is repeated as many times as necessary, so that several successive intervention reports RI can thus be generated and saved with a link to the identifier IDU of the central control unit U concerned and the identifier IDR of the referring maintenance professional USAVRF concerned.

An intervention report can for example be an intermediate RI intervention report, generated at an intermediate time between the start of the DSI intervention session, and the end of the FSI intervention session, said RI intervention report intermediate comprising the actions implemented by the central control unit U between the start of the DSI intervention session and said intermediate instant.

A generated intervention report includes, for example, one or more of the following information:

Header: Company name, Date,

Start time and end time of the intervention,

List of paired equipment,

List of renamed equipment,

List of deleted equipment,

Modification of the pictogram representing equipment,

Pairing of remote controls on equipment,

List of control points paired with actuators,

Modification of a parameter or a setting of an equipment: if several modifications of the same parameter or of the same setting on the same equipment, only the last validated value of the parameter or of the setting can be saved.

Connection to the installer interface referenced USAVRF of the central control unit U,

Connection to the UsrF end user interface of the central control unit U.

In particular, at least one free comment field is available for the referring maintenance professional, in order to allow him to complete the at least one report generated by the central control unit (U) with additional information at his discretion, either general, or associated with one of the information in the report cited above.

An intervention report is for example saved on the central control unit U and/or on a server Sv of the home automation installation Su.

The end of the intervention session is determined for example by the reception of an RFI end of intervention request sent by the end user UsrF, or by the reception of an RFI end of intervention FSI request sent by the USAVRF referent maintenance professional during the intervention, or by a maximum duration of intervention elapsed since the establishment of the ESI intervention session, for example 8 hours.

The UsrF end user may revoke the authorization given to the referring maintenance professional, for example if the performance of the referring maintenance professional proves to be non-compliant with the commitments made by the latter. This revocation will for example take the form of a termination request RR sent by the end user UsrF to the central control unit U, said termination request being associated with the identifier IDR of the referring maintenance professional USAVRF. This revocation can also be automatic at the end of the maintenance contract provided between the user and the maintenance professional.

As described above, any command CA, executed by the central control unit U, for the duration of an intervention by the referent maintenance professional USAVRF on the central control unit U, is saved SA, its backup SA being associated with the identifier IDR of the referring maintenance professional USAVRF who issued the command, and with the identifier IDU of the central control unit U which executed the command CA. Similarly, an RI intervention report generated during or at the end of the duration of an intervention is automatically saved with the IDU identifier of the central control unit U concerned and the IDR identifier of the referring maintenance professional. USAVRF concerned. These associations between information recorded in the server, the identifier of the maintenance professional and the identifier of the central control unit are not modified by the revocation of the referring maintenance professional. The ability of the maintenance professional to access this information may follow the access rights constraints described below.

Said backup SA of a command CA or of an intervention report RI generated is also associated with an indicator IND with two states 1, 2: in a first state 1 of the indicator IND, the access of the maintenance professional referent identified by the IDR identifier is authorized for said actions saved with this indicator and/or for the RI intervention report generated and saved with this indicator; in a second state 2 of the IND indicator, only the end user UsrF is authorized to access the actions saved with this indicator and/or the intervention report generated and saved with this indicator. This indicator can therefore be used to define a right of access for the referring maintenance professional to his own installation or intervention reports that he himself has generated.

The receipt by the central control unit U of a termination request RR from the referring maintenance professional USAVRF, triggers a step for switching the indicator IND from the first state 1 to the second state 2, for all the commands CA and all the intervention reports RI which were saved during his interventions, i.e. associated with the identifier IDR of the said referring maintenance professional USAVRF and with the identifier of the central control unit U considered; thus the USAVRF referent maintenance professional whose services have been terminated is no longer authorized to access the history of actions saved during his interventions on the central control unit U.

A USAV Service Professional, whose services were previously terminated, may be referenced again, thus becoming the USAVRF Referring Service Professional again; in this case, following validation by the end user UsrF, the central control unit U concerned receives a request for authorization or acceptance RA for the maintenance professional USAV; the receipt of this request by the central control unit U triggers a switch from the second state 2 to the first state 1 of the IND indicator which is associated with the commands CA and the intervention reports RI, a backup of which is associated with the identifier IDR of said USAVRF referring maintenance professional and the identifier of the central control unit U in question. Thus, the USAVRF referent maintenance professional will again be able to access the history of CA orders and RI intervention reports that were generated during the interventions he carried out when he was previously the USAVRF referent maintenance professional.

In addition to the step described above of generation GRI of an intervention report RI during an intervention by the referent maintenance professional USAVRF, the method 100 for managing the history of interventions on the central control unit U of the The home automation system Su includes the following steps implemented by the central control unit U:

- receipt RC of a request to consult the history by a USAVC consulting maintenance professional, the consulting maintenance professional being the USAVRF referent maintenance professional or another USAV maintenance professional at the time of receipt of the request, the request comprising at least the identifier IDU of the central control unit U and an identifier IDC of the consulting maintenance professional USAVC;
- VD verification of the access rights of the consultant maintenance professional USAVC, on the basis of the identifier IDU of the central control unit U and the identifier IDC of the consultant maintenance professional USAVC;
- provision MAD of a list of LR reports, the LR list comprising the at least one report generated from the at least one intervention from the history in the event of positive verification.

In particular, the access rights verification VD is positive if the identifier IDU of the central control unit U and the identifier IDC of the consulting maintenance professional USAVC included in the consultation request RC correspond to the identifier IDU of the central control unit U and the identifier IDR of the referring maintenance professional USAVRF associated with the at least one report.

According to these provisions, the only USAV maintenance professional who has access to saved CA orders or RI intervention reports is the USAV maintenance professional at the origin of the CA orders or RI intervention reports, whose identifier IDR is that of the referring maintenance professional at the time when the CA orders or the RI intervention reports were saved, i.e. the saving of which is associated with the IDR identifier of the said referring maintenance professional USAVRF and the IDU identifier of the U central control unit for which said maintenance professional is referent.

In other words, according to these provisions, no report or list of reports is made available in response to a consultation request in the event that the identifier IDU of the central control unit U and the identifier IDC of the professional maintenance consultant USAVC included in the consultation request RC do not correspond to the identifier IDU of the central control unit U and to the identifier IDR of the referring maintenance professional USAVRF associated with the at least one report.

More particularly, the VD verification of the access rights is positive if, in addition, the IND indicator is in the first state 1, which indicates that the referring maintenance professional USAVRF associated with the CA commands or the RI intervention reports saved with the the IDR identifier of the said USAVRF referring maintenance professional, has not been terminated, in other words that he is still authorized to consult the history of actions and intervention reports saved with the IDU identifier of the central control unit U and with the IDR identifier of the referring maintenance professional USAVRF.

Thus, the generated and saved reports are only accessible by the installer referenced at the time of the request. In other words, all the reports he has been able to generate are accessible to a professional as soon as he is or has again become the referent maintenance professional at the time of the request.

According to a complementary mode of operation, the access rights can be modified on the decision or request of the end user or of a maintenance professional whose maintenance contract is revoked, for example, so that a new referring maintenance professional installation or integration reports generated by a former referring maintenance professional. This modification of access rights may, for example, be subject to the agreement of the former reference professional. The repository and the IND indicator can be modified accordingly to allow these more extensive access rights to other maintenance professionals.

According to an alternative or complementary embodiment, a request to replace the identifier of the USAVRF referent maintenance professional at the origin of one or more report(s) can be executed at the level of the server Sv. For example, in the case where the referring maintenance professional has for a given reason been forced to change professional account and therefore identifier, it may be desired that he can once again access the reports generated with his previous identifier.

A modification of the information associated with a report can then occur, in particular in which the identifier of the maintenance professional associated with the report is modified by another reference professional identifier. This modification may be subject to a certain number of constraints or validations, on the part of the maintenance professional, the end user or linked to installation parameters.

Claims (9)

Method (100) for managing a history of at least one intervention on a home automation installation (Su), the at least one intervention having been carried out by a referent maintenance professional (USAVRF), the referent maintenance professional (USAVRF ) being referenced by selection of an end user (UsrF) among several maintenance professionals or in response of the end user (UsrF) to a service request sent by the referring maintenance professional (USAVRF), the referring maintenance professional (USAVRF) being connected to a central control unit (U) of the home automation installation (Su) of the end user (UsrF), the method (100) comprising the following steps implemented by the central control unit (U):
- generation (GRI) of at least one intervention report (RI) at the end of or during at least one intervention by the lead maintenance professional (USAVRF) during the at least one intervention, the at least a report being associated with an identifier (IDU) of the central control unit (U) and an identifier (IDR) of the referring maintenance professional (USAVRF);
- receipt (RC) of a consultation request issued by a consulting maintenance professional (USAVC), the consulting maintenance professional being the referent maintenance professional (USAVRF) or another maintenance professional at the time of receipt of the request , the request comprising at least the identifier (IDU) of the central control unit (U) and an identifier (IDC) of the consulting maintenance professional (USAVC);
- verification (VD) of the access rights of the consultant maintenance professional (USAVC) to the at least one report, on the basis of the identifier (IDU) of the central control unit (U) and the identifier (IDC) of the consulting maintenance professional (USAVC), a positive verification concerning the case where the identifier (IDU) of the central control unit (U) and the identifier (IDC) of the consulting maintenance professional (USAVC ) included in the consultation request (RC) correspond to the identifier (IDU) of the central control unit (U) and to the identifier (IDR) of the referring maintenance professional (USAVRF) associated with at least a report;
- provision (MAD) of a list of reports (LR), the list (LR) comprising the at least one report generated from the at least one intervention from the history in the event of positive verification. Method (100) according to claim 1, in which a referent maintenance professional is a maintenance professional for which an identifier of the referent maintenance professional is recorded in a repository, the identifier of the referent maintenance professional being associated with an identifier of a central control unit for which the maintenance professional is referenced, and in which the step of verifying the access rights to the at least one report, comprises a verification that the identifier of the consulting maintenance professional included in the consultation request corresponds to the referent maintenance professional identified in the repository at the time of receipt of the consultation request. A method (100) according to claim 2, in which no report list is made available in response to a consultation request in the event that the identifier of the central control unit and the identifier of the maintenance professional consultant included in the consultation request do not correspond to the identifier of the central control unit and to the identifier of the referring maintenance professional associated with the at least one report. Method (100) according to claim 2, in which no report list is made available in response to a consultation request in the event that the identifier of the referenced installer included in the consultation request does not correspond to the referent maintenance professional identified in the repository at the time of receipt of the consultation request. Method (100) according to one of Claims 1 to 3, in which the at least one intervention is commissioning of the central control unit, or troubleshooting of the home automation installation. Method (100) according to one of Claims 1 to 5, in which the step (GRI) of generating the at least one intervention report comprises the following steps:
- reception (RCX) of a connection request (RCX);
- establishment (ESI) of an intervention session and start (DSI) of the intervention session, if the request is sent by the lead maintenance professional (USAVRF), identified by the identifier (IDR) of the maintenance professional referent maintenance (USAVRF), at the time of reception (RCX) of the connection request (RCX);
- order (CA) by the referent maintenance professional (USAVRF) of at least one action to be implemented by the central control unit (U);
- backup (SA) of at least one action implemented by the central control unit (U) for a period of time between the start (DSI) and an end (FSI) of the session intervention, the at least one saved action being associated with the identifier (IDR) of the referring maintenance professional (USAVRF) and with the identifier (IDU) of the central control unit (U)
- generation (GRI) of the at least one intervention report (RI), the at least one intervention report generated comprising the at least one saved action, the at least one report being saved with the identifier (IDU) of the central control unit (U) and the identifier (IDR) of the referenced installer (USAVRF). A method (100) according to claim 6, wherein the end of the intervention session is determined by the reception of an end of intervention request (RFI) transmitted by the end user (UsrF), or by the reception an end of intervention (FSI) request (RFI) issued by the lead maintenance professional (USAVRF) during the intervention, or by a maximum duration of intervention elapsed since the establishment of the intervention session, for example 8 hours. Method (100) according to one of the preceding claims, comprising at least one step of switching an indicator (IND) associated with the saved actions and/or with the at least one intervention report generated during the intervention of the professional referent maintenance professional identified by the identifier (IDR), when the central control unit (U) receives a termination request (RR) from the referent maintenance professional identified by the identifier (IDR), the failover step making passing the indicator from a first state to a second state, the first state of the indicator authorizing the access of the referring maintenance professional identified by the identifier (IDR) to the said saved actions and/or to the at least one intervention report generated, and the second state of the indicator authorizing access by the end user (UsrF) only, to said saved actions and/or to the at least one intervention report generated, the step of verification (VD) of access rights bearing eg also on the status of the indicator. Method (100) according to the preceding claim, in which, when the referent maintenance professional, identified by the identifier, becomes referent again, after having been terminated, the indicator associated with the saved actions and/or at least an intervention report generated during the intervention of the lead maintenance professional identified by the identifier is modified so as to authorize the access of the lead maintenance professional to the saved actions and/or to at least one intervention report generated during the intervention of the referring maintenance professional identified by the identifier.