FR3072810A1 - METHOD AND COMMUNICATION DEVICE FOR THE SALE AND DISTRIBUTION OF PRODUCTS BY IMPLEMENTING A CONSULAR BENEFIT - Google Patents

Abstract

The invention relates to a communication method for the sale and distribution of products (P1-Pn) at a point of sale and / or physical distribution to a customer (CL1) present physically at the point of sale and / or distribution where the product is located (Pl to Pn), remarkable in that it consists in creating customer spaces and advising to allow the customer to have advice from a remote advisor, said spaces being equipped for a communication of images and sounds and in particular to present on display means to the customer (CL1) in the customer reception area (CL1), the captured images and sound of the consultant (CO1, F1) interacting on captured images and sound from the client (CL1). Applications: sales and distribution of products

Description

COMMUNICATION METHOD AND DEVICE FOR THE SALE AND DISTRIBUTION OF PRODUCTS BY IMPLEMENTING A CONSULTING SERVICE

FIELD OF APPLICATION OF THE INVENTION

The present invention relates to the sale by commercial surfaces welcoming customers and in particular to the adaptations making it possible to ensure the sale and the act of purchase in the best conditions.

DESCRIPTION OF THE PRIOR ART

The purchasing process by a customer in a store with a sales area with the provision of products is challenged by the distance purchasing process carried out online using a computer tool with a virtual sales area . Thus, stores (small or large) selling and distributing products and services are currently facing a drop in their attendance and their attractiveness with the development of online sales sites by internet of products formerly sold or distributed by these stores or new products that these stores could have distributed.

However, the customer has many advantages to come on the commercial surface. For example, it can interact with the product, handle it, try it out. He may also have advice from the staff present.

The drop in attendance and attractiveness is partly linked to the lack or decrease in the number of staff intended for this advice within these stores (customers spending a lot of time finding advice staff or waiting their turn for advice) and / or the insufficient qualification, competence and technical training of the advisory staff in these stores.

The provision of this advice today requires the presence over a wide time slot of qualified personnel, which constitutes a charge for the sales areas. In addition, not all customers need advice, and not all products require trial or usage advice.

A technical solution consists in making available to customers present on the sales floor, videos of presentation of sold products projected on screens arranged for example at the head of a gondola. Such a solution enlivens the department and constitutes an advertising approach. However, it is not intended for a specific client and is intended for anyone passing in front of the screen whether or not they are interested in the product that is the subject of the video.

Another technical solution consists in making available to customers present on the sales floor, consoles for accessing the portal or the store's website. Such a console reproduces the same services as the online shopping site with the additional possibility of going to see, try or hold the product. For example, the site can provide prefabricated videos of advice on use, installation, etc.

The store thus creates content, adapted or not, made available to customers at their request by activating links available on the console for this purpose.

Another technical solution consists in making available to customers present on the sales floor, consoles for scanning bar codes conventionally associated with each product. Such a console allows not only to provide the price but also other information prepared on the product by the store or by the manufacturer.

There are also technologies in the clothing sector which, after having scanned a photo or the client's body, make it possible to virtually test the products on a virtual platform where the image of the product is posed on the image of the client .

However, we understand that all these different technical means do not replace the advice of a professional trained with the client.

One of the areas in which this replacement is currently prohibited, for example in France, concerns the dispensing of medicines. Indeed, conventionally the patient must submit to the pharmacist a prescription issued by a doctor consulted beforehand. The pharmacist in direct contact with the patient delivers the required drugs or replaces them with other equivalents and / or generics. Prescription drugs are not available over the counter and the presence of a pharmacist is required. However, the organization of drug delivery, particularly at night, seems to be able to be optimized. DESCRIPTION OF THE INVENTION

Based on this fact, the plaintiffs conducted research aimed at increasing the attendance rate at physical stores selling products.

The object of the invention is in particular to

Bring customers back to the stores, increase visits to stores selling products and or services (makeovers, food, clothing, appliances, hairdressing or any other product);

Allow the customer to be able to compare the technical performance of several products directly in the store and in a very short time without having to wait or search for a salesperson in the store;

- Allow the customer to be able to consult in the store the opinions of the various customers and or users of the products;

Allow the customer to be able to consult in the store the test results and product test by independent organizations.

This research led to the conception and the realization of physical communication point of sale for the sale and the distribution and / or of the physical distribution to the point of sale and / or of a product, of a process of products on a present customer physical distribution where is said remarkable in that it consists of

- create a physical reception area for the client,

- equipping said reception space with means for capturing the sound of the customer's image inside the reception space, and

equip said reception area of customer of means of communication to distance from images and his caught of customer, equip said reception area of customer of means of projection and d display of images and his received from 1'extérieur of

the customer reception area,

- create a physical reception space remote from the reception space of the client, of a physical advisor to equip said reception space of the advisor with means of projection and display of images and sound from the means of remote communication from the customer reception area, equipping said reception space of the adviser with means of capturing sound and images of the adviser interacting with the customer's images and sound from the remote communication means customer reception area,

- equipping said reception area of the adviser with direct and remote communication means to the projection and display means equipping the reception area of the client, images and sound captured by the adviser interacting with the images and the customer's sound from the means of remote communication from the customer's reception area,

- present on display means to the client in the client's reception area, the images and sound captured from the interaction advisor on the images and sound captured from the client.

This characteristic is particularly advantageous in that it provides the customer, inside stores, with remote advice from the best specialists in products and services or by making available to them in stores, autonomous advice tools.

Thus, a store no longer needs to have a qualified advisor for each product it sells while continuing to provide this advice.

This advice can be given by people located in a different store, by the manufacturers of the products, by people hired and trained for this service.

The advisor no longer needs to be present at the point of sale. Thanks to the invention, it nevertheless interacts with the images of the client. Likewise, the client sees the advisor interacting with his image and can therefore have the best possible advice.

It is thus understood that the process of the invention makes it possible to define a new industrial and economic model of sales and distribution services by deporting, rationalizing and optimizing the service of advice.

This advisory service can be particularly optimized by involving people who cannot usually be present or available. Thus, very specialized people, such as experts, the manufacturers of the products or even the creators of the products can assume these services. For example, a person trying on a habit of the creator of said habit can, thanks to the invention, benefit from the advice of said creator.

We understand that the provision of advice and its provision to customers can be highly valued.

This advisory service can be dedicated to products of a certain brand or products of a certain value.

By making them attractive to physical sales areas and reducing their operating costs, the invention ensures their sustainability and contributes not only to maintaining jobs but also to creating more adviser jobs.

In the field of drug distribution, the invention offers the possibility of having the presence of a pharmacist having visual contact with the patient without the pharmacist being physically present. The distribution of medicines, particularly at night, can then be greatly improved without requiring the mobilization of large staff.

The drug distribution surface can then be constituted by an automatic dispenser supplied by a stock from a pharmacy, a commercial structure selling drugs, etc.

According to another particularly advantageous characteristic of the invention, the product can be a material product or a service.

According to another particularly advantageous characteristic of the invention, the method consists in detecting an interaction between the customer and the product on sale for the purpose of automatic provision at the point of sale of a means of activation by the customer. remote communication with an adviser who is not physically present near the client.

The advisor is then called upon only when interactivity between a product and a customer is detected and the customer so wishes. The adviser involved can thus be specialized in the product and its use. Consulting services can be outsourced.

According to another particularly advantageous characteristic of the invention, the method consists in detecting the visual interaction of the product with the customer. There are in fact technical means of the sensor type, whether or not associated with an artificial intelligence detecting the direction of a person's gaze or the interest which he may have in a particular direction. Once interest in a product has been detected, the method of the invention can make communication with an adviser available to the customer.

According to another particularly advantageous characteristic of the invention, the method consists in detecting the material interaction, that is to say the contact between the product and the customer. The detection of such an interaction can be implemented by several means such as:

- contact detection by capacitive technology,

- detection of the product leaving its display,

- visual detection of the product being taken by the customer,

- detection / recognition of labels and other codes associated with the product held by the customer,

- etc ...

Thus, within the same shelving, products can be distinguished from others depending on whether advice is available or not.

In the field of drug distribution, the interaction detected is between the patient and his prescription and / or between the patient and the closed enclosure in which the drugs which cannot be sold and therefore left the enclosure are stored. without the intervention of a pharmacist advisor who had previously dialogued with the patient.

Several other process characteristics have been devised for an application of the invention to the dispensing of drugs where, according to another characteristic, the products dispensed are drugs and the adviser is a pharmacist. Indeed, as explained above, the method of the invention by proposing a communication and an interaction with a deported adviser makes it possible to envisage the intervention of a pharmacist, intervention necessary according to certain legislations for the dispensing of the drugs.

For such an application, the invention is remarkable in that it comprises the plurality of characteristics listed below to be taken, in combination or not.

The method consists in equipping said reception area with at least one of the following devices:

- device for reading the social security card,

- device for reading a prescription,

- payment card reading device.

Said pharmacist reads the prescription transmitted, processes it and selects the medication or medications to be dispensed.

The process consists in checking the delivery of the prescription with the health insurance fund to which the client is affiliated.

The method consists in putting said pharmacist in contact with a doctor.

The method consists in placing the medicaments in a closed storage enclosure and in transmitting to said pharmacist the images of the medicaments being dispensed before their exit from the storage enclosure in order to retain them by preventing them from being dispensed in the event of fault.

It is also necessary to authorize the pharmacist to:

- verify the identity of the client / patient,

- check the date of previous drug delivery,

- replace prescription drugs with generics.

The various technical sub-assemblies equipping the customer area and the various communications provided by the latter allow these actions. Also, the fact that the pharmacist is in contact with the patient's treating physician makes it possible to check the veracity of the prescription, but only if this doctor can be reached.

To avoid this fraud, another automatic control introduced is as follows: the distributor is equipped with means making it possible to establish a digital link with the health insurance fund or health mutuals and to consult the electronic care sheet sent automatically by the doctor at health insurance funds and health mutuals after each patient consultation. These electronic care sheets are kept in digital databases of health insurance funds.

Still in the medical field, according to another particularly advantageous characteristic of the invention, the method consists in equipping said customer reception area with a plurality of devices requiring the presence of a third person using said devices for customer service. under the orders of the said advisor. This characteristic of the process makes it possible to envisage that beyond a product such as a drug, the customer can seek a treatment which can only be carried out by a third person under the supervision of a doctor not physically present, by using or not devices present in the reception area. The product sought by the client / patient and therefore distributed with the authorization of the medical adviser is then a prescription.

According to another particularly advantageous characteristic of the invention, the method consists in transmitting directly to the advisor, the images of the customer wearing the product. Such a characteristic will allow the advisor to have visual contact with the client. In addition, the advisor will be able to have the image of the customer wearing the product to ensure that it is indeed the product on which he will give advice and on the other hand to advise the customer in its handling .

According to another particularly advantageous characteristic of the invention, the method consists in transmitting directly to the client, the images of the advisor. Such a characteristic will allow the customer to establish visual contact with the advisor who will be able to carry out a demonstration or support his advice by holding the same product.

To do this, according to another particularly advantageous characteristic of the invention, the adviser is located in a store and / or a storage place with the same departments and / or the same products as that where the customer is located. Thus, the client sees what the advisor has and is not disoriented by a change of environment. Likewise, the advisor therefore sees and knows what the client has in front of him and can direct him if necessary towards other products.

According to another particularly advantageous characteristic of the invention, the method is remarkable in that it consists in superimposing on a single image called superimposed, the images of the advisor and those of the client and in transmitting directly to the advisor and the client said superimposed image showing the advisor interacting on the client's image

Thus, the client and / or the advisor has a means of viewing where it appears side-by-side with the client. It is an image overlay, not a juxtaposition. The visual background on which the two images appear can be made up indifferently:

- an image of the physical location of the customer,

- a picture of the physical location of the advisor,

- an image of a virtual place.

According to another particularly advantageous characteristic of the invention, the method is remarkable in that the image transmitted to the advisor is a virtual image of the client and / or that the image transmitted to the client is a virtual image of the advisor.

The image overlay and / or the creation of a virtual image of the interlocutor are carried out by a software solution or by means of an artificial intelligence. Insofar as the client and / or the advisor already has a virtual image, this virtual image can be exploited to be broadcast on the superimposed image.

According to another particularly advantageous characteristic of the invention, the method is remarkable in that it comprises an operation of marking the product benefiting from an advisory service by means of a visual sign recognizable by the detection means and / or by the customer.

The invention also relates to the device making it possible to implement such a method.

Such a device combines detection means with means for taking pictures, projection and display.

According to a particularly advantageous characteristic of the invention, the device is remarkable in that it comprises:

at least one so-called customer peripheral unit made available to the customer at the point of sale, thus forming its reception area,

- at least one other peripheral unit called council made available to an advisor thus forming its reception area,

- and a server unit which selects the type of product and the advice peripheral unit capable of responding to the client peripheral unit.

The client peripheral unit includes:

- different sensors,

- a module for displaying the technical data of the products,

- a display module of the so-called client set consisting of the client and the products and of the so-called board set consisting of the advisor and the products.

- a module for interpreting and analyzing the customer's request.

The peripheral advice unit includes:

- a display module of the so-called customer assembly composed of the customer and the products,

- different sensors, a module for interpreting and analyzing the adviser's advice,

- a module for displaying the technical data of the products.

The customer and / or the adviser who can be a supplier or a manufacturer, expresses his questions in normal, human, natural language which are analyzed by the interpretation and analysis module equipping the peripheral customer and advice units.

To implement the different functions, the peripheral units advantageously include video sensors. These video sensors such as cameras can be used to broadcast the image directly to the client and / or the advisor or to acquire the movements, facial expressions and other physical parameters for the purpose of broadcasting to the client and / or the advisor of a virtual image. representative and lively of his interlocutor.

According to another particularly advantageous characteristic of the invention, the client peripheral unit is a means of distributing products supplied with products by a closed storage area which is not accessible to the client, the distribution of the products requiring dialogue between the client and adviser and the adviser's authorization. It is understood that such a device is suitable for the delivery of products such as drugs to clients / patients who will consult a pharmacist who is not physically present beforehand.

The fundamental concepts of the invention having just been presented elementary, other details and clearly on reading the attached drawings, giving embodiments of the invention.

above in their most characteristic form will emerge more description which follows and opposite title of nonlimiting examples, processes and devices conform BRIEF DESCRIPTION OF THE DRAWINGS

Figure 1 is a schematic drawing of a flowchart illustrating an embodiment of a device according to the invention;

Figure 2 is a schematic drawing illustrating the functional modules of an embodiment of a peripheral unit or console made available to the customer;

FIG. 3 is a schematic drawing illustrating the functional modules of an embodiment of a peripheral unit or console available to the advisor;

Figure 4 is a schematic drawing illustrating the functional modules of an embodiment of a peripheral unit available to the manufacturer or supplier of the product.

DESCRIPTION OF THE PREFERRED EMBODIMENTS

As illustrated in the drawing in FIG. 1, the client CL1 is in direct interaction (by physical touch) or indirect (capturing the gaze on the product) with one or more products Pi to Pn. The CL1 client also interacts with the UPCL1 peripheral unit or console.

Indeed, as illustrated in the drawing in Figure 2, this UPCL1 peripheral unit includes means (sensors, sound sensors, touch screen, screen with keyboard, artificial intelligence, product code reader) allowing it to interact with the customer

CL1. This dialogue can be oral or written. The customer

CL1 can be expressed in normal, human, natural language. Without customer expression

CL1, the peripheral unit can itself provide the CL1 client with advice or an information signal that an advisory service is available.

The peripheral unit

UPCL1 also includes:

- a display module for the technical data of the products, a display module for the manufacturer / supplier, customer and consultancy sets, or

- a module for interpreting and analyzing the customer's request.

Pi to Pn products can be in direct or indirect interaction with UPCL1. To do this, the products can be equipped with codes / recognition elements allowing their identification by means of identification equipping the peripheral unit UPCL1 or by the customer.

The client CL1 emits or not its request (oral or written or reading product code, etc.) on the peripheral unit UPCL1. The peripheral unit UPCL1 processes the interaction data and the request from the client and generates the conditions for sorting, selection and processing of the data and sends them to the central unit of the server SDTC1. The SDTC1 server selects the product type and the UPCO1 advisory peripheral unit or corresponding UPF1 manufacturer or supplier peripheral unit.

The UPCO1 peripheral advice unit is in contact with at least one COI advisor. As illustrated in the drawing in FIG. 3, this UPCO1 peripheral board unit comprises:

- a display module for the ECL customer assembly,

- different sensors,

- a module for interpreting and analyzing the advice of the COI advisor,

- a module for displaying the technical data of the products.

The manufacturer or supplier peripheral unit UPF1 is in contact with at least one technical person F1 of the manufacturer or supplier.

As illustrated in the drawing in FIG. 4, the peripheral unit of the manufacturer or of the supplier UPF1 comprises as UPCO1:

- a display module for the ECL customer set and the manufacturer / supplier set,

- various sensors, a module for interpretation and analysis of the response from the supplier F1 or from the client CL1,

- a module for displaying the technical data of the products.

A communication is then created between the client CL1 and the COI advisor or the technical or commercial person of the manufacturer or supplier Fl.

Of course, the SDTC1 server can return technical product data and / or comparison of different products and / or customer opinions and / or test results directly to the CL client and to the peripheral unit UPCL1 and this , without having to query UPCO1 or UPF1.

The SDTC1 server unit contains technical and commercial data from the stores themselves, manufacturers and / or suppliers of products, consulting companies, customers and test and testing organizations. These data are constantly updated.

Of course, there can be several peripheral units, several so-called server units which are in relation to each other by digital link.

These so-called server units can be linked to servers or websites in order to collect other technical and commercial data, customer opinions, test results and product trials.

The peripheral units UPCL1, UPCO1, UPF1 can also be directly linked to each other by digital link.

The UPCO1 peripheral unit includes means (sensors, sound sensors, touch screen, screen with keyboard, artificial intelligence, product code reader) enabling it to interact with the COI advisor. This dialogue can be oral or written. Both the COI advisor and the CL1 client can express themselves in normal, human, natural language.

The UPF1 peripheral unit includes means (sensors, sound sensors, touch screen, screen with keyboard, artificial intelligence, product code reader) enabling it to dialogue with the technical person F1. This dialogue can be done orally or in writing. Fl staff can express themselves in normal, human, natural language.

The example below is based on an application of the invention to a clothing store.

The customer CL1 chooses the clothes Pi to Pn that he wants.

The CL1 client wears the chosen clothes.

The CL1 client comes before the peripheral unit UPCL1 which recognizes the product (s) worn by the CL1 client. The peripheral unit UPCL1 films the client CL1 wearing the clothes (thanks at least to the camera CVUPCL1) and interrogates the server unit SDTC1 which in return searches and selects the corresponding clothing consultancy company (makeover, best stylist for example) and will link the client peripheral unit UPCL1 with the consulting peripheral unit UPCO1. The UPCO1 peripheral peripheral unit enters into contact with the COI advisor in order to allow dialogue between the CL1 client and the COI advisor. The images and / or videos of the CL1 customer wearing the product (s) are displayed on the UPCO1 advice peripheral unit. The COI advisor interacts on the images or videos of the CL1 client wearing the clothes and displayed on UPCO1, enters into dialogue with the CL1 client and gives him advice and shows him for example the places (parts of the clothes) that are going well or not to customer CL1, makes him try other clothes, indicates colors to him to choose.

The CVUPCO1 camera films the interaction advisor on the image or video displayed on the UPCO1 peripheral unit. This camera therefore captures the images and the sound of the advisor interacting with the customer's images with the product.

On the peripheral unit UPCL1, the client CL1 then sees his own image or video wearing clothes and superimposed with the images of the COI advisor giving him advice. The peripheral unit UPCL1, the camera CVUPCL1 and the customer unit ECL can be located inside the fitting room itself located in the store.

A video screen is then located in the cabin known as the client cabin, which includes means making it possible to display the images of the client superimposed on the images of the advisor, which advisor interacts with the images of the client

These means also make it possible to display the various profiles of the client on the screen without the client having to turn or turn around. These means allow the advisor to select and display on the screen of the so-called advice cabin, the images corresponding to a given profile of the client filmed by the cameras located in the so-called client cabin, which profiles being profiles from the front, from the back. , right, left, head, feet

These means allow the counselor to interact on a specific area of the client's body in order to provide him with appropriate advice. The selection of these profiles can be done manually by the advisor or automatically. In the latter case, these means can be equipped with artificial intelligence making it possible to interpret the word of the adviser, to recognize in this word the type of image profiles of the client to be displayed.

The so-called customer booth may also include means for capturing photographs, recording images of the adviser interacting with the customer's images and possibly means for printing and / or sending these captured images to others. supports.

Of course, the different customer image profiles can be displayed on the screen located in the customer booth, saved or sent without the advisor's images.

The images displayed on the client screen or on the advisor screen can be three-dimensional images and the cameras that film can also be cameras filming in three dimensions.

The so-called customer cabin constituting the customer reception area can be located in a sales store, at the customer's home, on an airplane, on a boat, in a vehicle on another planet.

The so-called adviser cabin constituting the adviser's reception area can be located in a sales shop at the adviser's home, on an airplane, on a boat, in a vehicle, on another planet.

The example below is based on an application of the invention to a store selling products other than clothing and the customer only wants to consult some technical data.

The customer CL1 chooses the product (s) Pi to Pn he wants.

The customer will scan using a mobile scanner or on the client peripheral unit UPCL1, the code or codes of the product (s) and will issue a request on the peripheral unit UPCL1. This request can relate to the technical characteristics of the product (s), the functioning of the product (s), the opinions of the user (s) of the product (s), the results of tests and trials of the product (s), the comparison of the different products.

The peripheral unit UPCL1 will recognize the product or products chosen by the customer, will analyze and interpret the customer's request and will interrogate the server unit SDTC1 which in return will search and select the data on the technical characteristics of the product (s), the operation of the product (s), the opinions of the user (s) of the product (s), the results of tests and trials of the product (s), the comparison of the different products. The so-called server unit SDTC1 will send the results of the request to the client peripheral unit UPCL1 which will communicate them to the client CL1 in audible form and / or in the form of a screen display.

An example of drug distribution according to the method of the invention is illustrated by the diagram below which illustrates the different interactions

The process steps are as follows

The patient identifies himself with his social security card or his mutual card or other means;

The patient enters his medical prescription in the scanner provided for this purpose

Audio-video contact is established between the patient and the pharmacist;

The pharmacist receives the patient's scanned prescription with identification of the contact details of the prescribing doctor for possible contacts

The pharmacist analyzes and inspects the prescription in order to detect any prescription errors;

If error detection and the error is minimal, the pharmacist corrects the error;

If an error is detected and there is a need to have the error corrected by a doctor, the pharmacist enters into contact and audio-video dialogue with the prescribing doctor (patient's doctor) or, failing that, with another medical adviser. The dialogue can also be tripartite and can involve the patient with the possibility of audio-video dialogue between the prescribing doctor or, failing that, the consulting doctor with the patient;

The prescribing doctor or, failing that, the medical adviser corrects the prescription or gives his agreement to the pharmacist for the latter to correct the prescription. A new prescription may be issued by the prescribing doctor or, failing that, by the medical adviser;

Once the analysis of the medical prescription or any corrections has been completed, the pharmacist issues a selection order for the drugs to be dispensed, which order is transmitted remotely to the automatic dispenser which performs the physical selection of the drugs;

The pharmacist remotely controls the nature of the drugs to be dispensed using the optical control means fitted to the automatic dispenser;

If there is payment for drugs, the payment order is indicated to the patient;

Controlled drugs remote through the pharmacist are finally delivered to patient; The brand of deliverance of medicine is affixed sure the prescription; The order is returned to the patient. Yes there have been a

order modification, an impression is made of the new modified order.

An example of implementation of a remote medical advice service according to the method of the invention is illustrated by the diagram below which illustrates the different interactions:

Remote doctor equipped with:

-Means of medical prescription reception

-Means of sending prescriptions

-Means of reception and follow-up of the patient's examination results by the nurse

- Means of audio-video dialogue with the nurse and the patient! Consultation Cabinet.;

! Equipped with: J! - Prescription scanner Ȕ; - Means of printing medical prescriptions;

ΐ- Social security card reader or scannerJ! - Mutual card reader or scanner J <- Terminal payment by bank card; -Terminal of payment by coins or by banknote;

! bankJ '- Means of audio-video dialogue!

; -Means and sensors for examining the patient:;

! · Thermometer | > · Blood pressure monitor ,!

; · Stethoscope ,;

! Endoscope!

! · Any other means of examining the patient!

The process then allows nurses to consult patients with remote assistance from an approved doctor thanks to a tripartite audio-video dialogue between the patient, nurse and doctor; the nurse receiving remote orders from the doctor. These orders relate to the type of measurements (or examination) to be made on the patient, the gestures to be made. Once all the examinations have been carried out directly with the doctor, the latter establishes a medical diagnosis and sends a medical prescription with the list of medicines to be taken by the patient and / or a prescription.

complementary make analyzes

received in f

complementary (then constituting the

to the offices of the digital links between the distant doctor and the consulting room in

order which is or is the nurse

The nurse and delivery to the complementary patient is printed by

The nurse is in direct interaction with the patient.

It is understood that the to be described above method and the device, which come and shown, were for the purpose of disclosure rather than limitation.

Of course, various arrangements, modifications and improvements could be made to the above example, without going beyond the ambit of

1'invention.

For a better understanding of the drawings, a list of references with their legend is provided below:

CVUPCL1:

video sensor fitted to the client peripheral unit and enabling the CL1 client to be filmed in interaction with the products

Pi to Pn,

Pi: Product 1,

Pn: Product n,

CL1: client 1,

UPCL1: peripheral unit connected to client 1,

SDTC1: N ° l technical and commercial data server,

UPCO1: peripheral unit council N ° 1 and linked to the COI advisor, COI: councilor N ° 1,

CVUPCO1: video sensor fitted to the peripheral peripheral unit N ° 1 enabling the COI advisor to be filmed in interaction with the customer CL1 himself in interaction with the products Pi to Pn,

CVUPF1: sensor fitted to the supplier peripheral unit 1 making it possible to film the person of the manufacturer or supplier interacting with the products Pi to Pn and this person himself interacting with the customer CL1 who himself is interacting with the products Pi at Pn,

Fl: supplier or manufacturer No. l,

UPF1: peripheral unit manufacturer or supplier No. l,

SDF1: manufacturer or supplier data server No. 1,

ECL: client group consisting of client CL1 and Pi to Pn products, ECO: advisory group consisting of advisor 1 and Pi to Pn products,

EF: supplier or manufacturer set comprising supplier or manufacturer N ° 1 and products Pi to Pn.

Claims (22)

1. Communication method for the sale and distribution of products (Pi to Pn) at a point of sale and / or physical distribution to a customer (CL1) physically present at the point of sale and / or physical distribution where finds said product (Pi to Pn), CHARACTERIZED IN THAT it consists of: - create a physical reception area for the client (CL1), - equip said reception area of! sound capture means and customer image (CL1) to inside the reception area, - equip said space Home of customer (CL1) of means of communication to distance from pictures and of its captured from the client, - equip said space Home of customer (CL1) of means of projection and d 'display' pictures and of his receipt from outside of the reception area customer (CL1), - create a physical reception space for a physical advisor (COI, Fl) remote from the customer reception space (CL1), - equipping said reception area of the counselor (COI, Fl) with means of projection and display of images and sound from remote communication means of the reception area of the client (CL1), - equipping said reception area of the counselor (COI, Fl) with means of capturing the sound and images of the counselor (COI, Fl) in interaction with the client's images and sound (CL1) from the means of remote communication the customer reception area (CL1), - equipping said reception area of the adviser (COI, Fl) with direct and remote communication means towards the projection and display means equipping the reception space of the client (CL1), of images and sound captured from the counselor (COI, Fl) interacting on the client's images and sound (CL1) from the means of remote communication in the client's reception area (CL1), - present on display means to the client (CL1) in the client reception area (CL1), the images and sound captured by the advisor (COI, Fl) interacting with the images and sound captured from the client (CL1). 2. Sales method according to claim 1 -, - CHARACTERIZED IN THAT it consists in detecting an interaction between the customer (CL1) and the product (Pi to Pn) for sale for the purpose of automatic provisioning on the place of sale of a means of activation by the customer (CL1) of a remote communication with an adviser (COI, Fl) not physically present near the customer (CL1). 3. Method according to claim 2, CHARACTERIZED IN THAT it consists in detecting the visual interaction of the product (Pi to Pn) with the client (CL1). 4. Method according to claim 2, CHARACTERIZED IN THAT it consists in detecting the material interaction, that is to say the contact between the product (Pi to Pn) and the customer (CL1). 5. Method according to claim 1, CHARACTERIZED IN THAT it consists in transmitting directly to the adviser (COI, Fl) the images of the client (CL1) carrying the product (Pi to Pn). 6. Method according to claim 1 or claim 5, CHARACTERIZED IN THAT it consists in transmitting directly to the client (CL1) the images of the advisor (COI, Fl). 7. Method according to claim 1 or claim 5, CHARACTERIZED IN THAT it consists of superimposing on a single image called superimposed, the images of the advisor (COI, Fl) and those of the client (CL1) and to be transmitted directly to the advisor (COI, Fl) and the client said superimposed image showing the advisor interacting on the client's image. 8. Method according to claim 7, CHARACTERIZED IN THAT the image transmitted to the advisor (COI, Fl) is a virtual image of the client (CL1) and / or that the image transmitted to the client (CL1) is a virtual image of the advisor (COI, Fl). 9. Method according to claim 1 or claim 4, CHARACTERIZED IN THAT it comprises an operation of marking the product (Pi to Pn) benefiting from an advisory service by means of a visual sign recognizable by the detection means. and / or by the client (CL1). 10. Method according to claim 1, CHARACTERIZED IN THAT it consists in equipping said customer reception area with a plurality of devices requiring the presence of a third person using said devices in the service of the client under the orders of said adviser. . 11. Method according to claim 1, CHARACTERIZED IN THAT it consists in equipping said reception area with at least one of the following devices: - device for reading the social security card, - device for reading a prescription, - payment card reading device. 12. The method of claim 1, CHARACTERIZED IN THAT the products distributed are drugs and the advisor is a pharmacist. 13. The method of claim 12, CHARACTERIZED IN THAT said pharmacist reads the prescription transmitted, treats it and selects the drug or drugs to be dispensed. 14. Method according to claim 13, CHARACTERIZED IN THAT it consists in verifying the delivery of the prescription with the health insurance fund to which the client is affiliated. 15. The method of claim 12, CHARACTERIZED in that it consists in putting said pharmacist in contact with a doctor. 16. The method of claim 12, CHARACTERIZED IN THAT it consists in placing the drugs in a closed storage enclosure and in transmitting to said pharmacist the images of the drugs being dispensed before they leave the storage enclosure in order to retain by preventing them from being distributed in the event of an error. 17. Method according to claim 1, CHARACTERIZED IN THAT the product (Pi to Pn) can be a material product or a service. 18. Communication device making it possible to implement the method according to claim 1, CHARACTERIZED BY THE FACT THAT it comprises: - at least one peripheral unit (UPCL1) said customer made available to the customer (CL1) at the point of sale, at least one other peripheral unit (UPCO1, UPF1) called advice made available to an adviser (COI, fl) - a server unit (SDTC1) which selects the type of product (Pi to Pn) and the advisory peripheral unit (UPCO1, UPF1) capable of responding to the client peripheral unit (UPCL1). 19. Communication device according to claim 18, CHARACTERIZED BY THE FACT THAT the client peripheral unit (UPCL1) comprises: - different sensors, - a module for displaying the technical data of the products (Pi to Pn), - a display module of the so-called client set made up of the client (CL1) and the products (Pi to Pn) and of the so-called board set made up of the consultant (COI) and the products (Pi to Pn). - a module for interpreting and analyzing the customer's request (CL1). 20. Communication device according to claim 18, CHARACTERIZED BY THE FACT THAT the peripheral advice unit (UPCO1, UPF1) comprises: - a display module of the so-called customer assembly composed of the customer (CL1) and the products (Pi to Pn), - different sensors, - a module for interpreting and analyzing the adviser's advice (COI, Fl), - a module for displaying the technical data of the products (Pi to Pn). 21. Communication device according to claim 18, CHARACTERIZED BY THE FACT THAT the peripheral units (UPCL1, UPCO1, UPF1) include video sensors. 22. Communication device according to any one of claims 18 to 21, CHARACTERIZED BY THE FACT THAT the client peripheral unit (UPCL1) is a means of distributing products supplied with products by a closed storage area not accessible to the client (CL1), the distribution of products requiring prior dialogue between client (CL1) and advisor (COI, Fl) and authorization of the advisor (COI, Fl).