FR3058546A1 - SYSTEM AND METHOD FOR CONNECTING USERS ONLINE TO RESOLVE DISPUTE - Google Patents

Abstract

USERS TO RESOLVE DISPUTE. The present invention relates to a system and method for connecting users online to resolve a dispute. The method includes implementing a customer relationship management software package and linking the user declaring a dispute with the competent users available online to resolve the dispute. It also includes displaying on at least one user's computer device alerts concerning the progress of the files and a window (4) for exchanging instant messages between the different users via the HTTP web services or HTTPS.

Description

(57) USERS IN ORDER TO RESOLVE A LITIGATION. The present invention relates to a system and method for connecting users online to resolve a dispute. This method includes an implementation of a customer relationship management software package and the connection between the user declaring a dispute and the competent users available online to resolve the dispute. It also includes the display on at least one computer device of a user of alerts concerning the progress of the files and of a window (4) for the exchange of instant messages between the different users by means of HTTP web services or HTTPS.

The present invention relates to the technical field of data management on a cloud platform.

In the state of the art, there are methods for resolving disputes online.

These methods consist in exposing the facts between two users having a dispute, to a third person.

This third party, who would have the role of arbitrator, jurist or lawyer, receives by email a file with the said explanations and, from a legal basis, this person would give his opinion of how the dispute should have been resolved.

However, these methods do not allow users with a dispute to know when the arbitrators, lawyers or lawyers will read the email, if they are available to handle the file and / or when they will start working on the file for find a solution to resolve their dispute.

In addition, these methods also do not allow users with a dispute to follow the progress of their case. For this, these users must constantly re-send emails or call the arbitrator, lawyer or lawyer to get news.

It is therefore necessary to propose a process which allows immediate contact between users having a dispute and the jurists, lawyers and / or arbitrators competent in the field of litigation and available online.

Thus, users available online can exchange instant messages immediately after the event that gave rise to the dispute.

In addition, it is also necessary to propose a method which makes it possible to alert the users having a litigation on the progress of the files. So these users

-2 can follow the steps taken by jurists, lawyers and / or arbitrators, as well as the progress of the files until the resolution of the dispute.

The present invention therefore aims to solve the technical problems mentioned above, by proposing a system and a method of putting users online in order to resolve a dispute.

Glossary

The term “computer device used in the present invention can be understood in a nonlimiting manner such as a Smartphone, PDA, tablet, connected clock, computer or any other object comprising a microprocessor architecture with reduced instruction set - advanced reduced instruction set computer machines - and able to process data.

The term “cloud platform” used in the present description can be understood in a nonlimiting manner as “cloud”, “cloud computing”, “cloud”, “cloud platform”, “platform as a service”, “Platform as a service”, “software as a service”, “software as a service”, “infrastructure as a service”, “infrastructure as a service”, “virtual machine” or any other heterogeneous virtual storage device or computer, accessible via an internet network.

The term “web profile” used in this description can be understood in a nonlimiting manner as a user profile having a data set as the identity of a natural person (name, first name, gender, marital status, age, address, among others ), images and other data that influence the behavior of a computing device depending on the user.

The term “customer relationship management used in the present invention can be understood in a nonlimiting manner as“ customer relationship management ”,“ CRM ”,“ software packages which make it possible to deal directly with the customer, whether in terms of sales, marketing or service ”or set of tools and

-3 techniques intended to capture, process, analyze information relating to customers and prospects, with the aim of retaining them by offering them the best service ”.

Description

The present invention relates to a system and method for connecting users online to resolve a dispute. This process includes the implementation of a customer relationship management software package and the connection between the user declaring a dispute and the competent users available online to resolve the dispute. It also includes the display on at least one computer device of a user of alerts concerning the progress of the files and of a window (4) for exchanging instant messages between the different users by means of HTTP web services or HTTPS.

Brief description of the drawings

FIG. 1 represents an assembly on a cloud platform (2) of a software package for managing the customer relationship and data relating to an event which gave rise to the dispute.

FIG. 2 represents the generation of data from an implementation of the software package and from a connection between the users having a dispute and the competent users available online to resolve the dispute. It also represents the display on at least one computer device (1) of a user of said data.

Detailed description

With reference to these drawings, the system comprises at least one computer device (1), a cloud platform (2) and a graphical interface (3).

The computer device (1) comprises a screen, a processor, a microprocessor architecture with a reduced instruction set, means for executing a

-4application, means to establish an internet connection and able to process data.

The computer device (1) is of the mobile terminal, smartphone, PDA, tablet, connected clock, computer or any other object comprising a microprocessor architecture with reduced instruction set - advanced reduced instruction set computer machines - and capable of processing data. .

The computer device (1) is also the means by which the system administrator can, at his discretion, configure or check the proper functioning of the system.

Preferably, the computer device (1) must be duly authenticated in order to be able to access the cloud platform (2) in order to send and / or receive data from said platform (2).

The cloud platform (2) is made up of at least one database.

This platform (2) is intended for:

at. collect, store, manage and implement the customer relationship management software,

b. collect and store the data concerning an event and the data resulting from the implementation of the software package and the connection between the users having a dispute and the competent users available online to resolve the dispute, such as lawyers, lawyers and / or arbitrators,

vs. store web profiles with information about users competent to resolve the dispute, such as name, first name, gender, marital status, age, address, telephone, area of activity and images.

The system also includes a graphical interface (3) intended to display on the screen of the computer device (1) at least:

at. a page for user authentication,

-5b. an online form,

vs. a web profile

d. visual, textual and / or audio data, in 2D, 3D or augmented reality,

e. a list of competent users available online to resolve the dispute,

f. visual and / or audio alerts,

g. search engine,

h. a window (4) for exchanging instant messages between different users via HTTP or HTTPS web services.

The system described above corresponds to a system intended to implement a method of putting users in online contact in order to resolve a dispute.

Said method corresponds to the following steps.

First, on the screen of the computer device (1), the graphical interface (3) displays a page so that a user can authenticate by inserting his username and passwords. This authentication is secured using an encryption system and transfer via an HTTPS protocol.

Preferably, the user obtains his username and password when the authentication page is displayed for the first time.

Optionally, this authentication can take place via web account sharing platforms, such as Facebook®, Google®, Snapchat® or Twitter®, among others.

Optionally, automatic authentication is performed as soon as the user accesses the graphical interface (3) from their computer device (1).

Thus, as soon as the user uses and / or switched on, for example, his smartphone, computer or connected clock, authentication is carried out

-6automatically. This authentication method is very useful for users with a dispute, since they are normally annoyed or stressed by events, they cannot remember the username and password. Thus, with automatic authentication, they do not need to enter their identifiers each time.

Once identified, the user can access the cloud platform (2) in order to send and / or receive data from said platform (2) and in order to access a web profile of a user competent to resolve the dispute.

With reference to FIG. 1, when the user performs his authentication using his computer device (1) to access, send and / or receive data from the cloud platform (2), through a wireless internet connection such as Wi-Fi, or cellular data 3G, 4G, this authentication triggers the display of an online form.

By filling out this online form and / or by sending images and / or documents, a user informed, through his computer device (1), the data concerning an event which gave rise to the dispute.

Thus, users can, by filling this form, enter their last name, first name, gender, marital status, age, address, among others, but also explain the facts, what is the problem and why these users are in dispute. They can also add and send photos or videos to illustrate what happened.

Advantageously, keywords can also be assigned to designate the area of the dispute.

For example, if two users suffer a car accident, but neither of them wants to admit their fault, they can fill out the online form, write the facts in the appropriate space, take photos and / or videos of damaged cars, assign the word “car crash” as a keyword for

-7designate the domain of the litigation, and then save this data concerning the event with the cloud platform (2).

Preferably, on the cloud platform (2), a customer relationship management software package was previously saved, as well as articles of law, case law, doctrine, and the web profile of the users competent to resolve the litigation, such as jurists, lawyers and / or arbitrators.

Ideally, the articles of law, jurisprudence and doctrine present on the cloud platform (2) sometimes come from paid legal databases, sometimes from free legal databases.

In addition, thanks to the legal databases which are constantly updated, the articles of law, case law and doctrine, present on the cloud platform (2) are also updated. This update is performed automatically at previously configured time intervals.

Preferably, jurists, lawyers and / or arbitrators, who are competent users to resolve the dispute, provide information on their web profile such as their last name, first name, gender, marital status, age, address, telephone, domain of activity, images, availability, among others.

Once the form and / or images and / or documents are saved on the cloud platform (2), this data concerning the event which gave rise to the dispute is gathered with the customer relationship management software , then said software package is implemented.

The implementation of the customer relationship management software leads to a connection between the users having a dispute and the competent users available online to resolve the dispute and lead to the generation of data.

The data resulting from the implementation of said software package and from the connection between users can be articles of law, case law and / or

-8the doctrine related to the event that gave rise to the dispute, the opinion of users competent to resolve the dispute, such as lawyers, lawyers and / or arbitrators, files on the resolution of the dispute, among others.

Thus, for example, if the dispute relates to a car accident, the data resulting from the implementation of said software package and the contact between users will be articles of the highway code, the opinion of lawyers experienced in the highway code on who should have left the way, files explaining the facts, procedure and law, among others.

Advantageously, the customer relationship management software package is implemented and generates new data, each time the cloud platform (2) is subject to updates and / or the data relating to the event which has given rise to the dispute are subject to modifications, sometimes by users having a dispute, sometimes by users competent to resolve the dispute.

With reference to FIG. 2, the generation of the data causes said user to display on at least one computer device (1).

Thus, it is displayed on at least one computer device (1) of a user the data resulting from the implementation of the software package and from the connection between the users, a list of the competent users available online to resolve the dispute. , such as jurists, lawyers and / or arbitrators, a history of disputes and / or files on the resolution of the dispute, alerts concerning the progress of cases, a window (4) for exchanging instant messages between different users through HTTP or HTTPS web services, among others.

Advantageously, the data resulting from the implementation of the software package and from the connection between the users are visual, textual and / or sound data which can be displayed in 2D, 3D or in augmented reality.

-9So, articles of law, jurisprudence and / or doctrine in relation to the event which gave rise to the dispute, the opinion of the users competent to resolve the dispute, such as lawyers, lawyers and / or Arbitrators and files on the resolution of the dispute can be displayed in 2D, 3D or augmented reality.

Ideally, the display order of the users competent to resolve the dispute in the list is based on the forecast availability of said users and / or on their field of activity and / or on a search by keywords.

Thus, it is displayed, on the list, first of all jurists, lawyers and / or arbitrators competent in the field of litigation and available online to exchange instant messages, through the window (4) for the exchange of instant messages, with users having a dispute, and then other jurists, lawyers and / or arbitrators not connected and / or having a different area of expertise.

In the event that no user competent to resolve the dispute, such as jurists, lawyers and / or arbitrators, is available online, the web profile of the one who will soon be available is displayed, according to the availability forecast of said user .

Optionally, users with a dispute can search the list of competent users to resolve the dispute by keywords, by area of expertise, by subject of the dispute, among other possibilities.

This search is carried out through a search engine also displayed on the graphical interface (3).

About the display of alerts concerning the progress of files, they are sent to the computer device (1) of the user having a dispute by mobile notification, e-mail and / or SMS messaging service “Short Message Service” .

Said alerts can be visual and / or audible.

Advantageously, the mobile notification, or alert message sent by the cloud platform (2) to the user having a dispute via a mobile application, makes it possible to keep the user informed even if the application is closed.

These alerts make it possible for users with a dispute to follow the steps taken by lawyers, lawyers and / or arbitrators, and the progress over time in working on the files on the resolution of the dispute.

In addition, the display of data from the implementation of the software package and the connection between users are updated automatically in previously configured time intervals or in real time during progress on the files.

Thus, each time the customer relationship management software package is implemented and generates new data, due to updates submitted by the cloud platform (2) and / or due to changes to the data concerning the event which gave rise to the dispute, sometimes carried out by the users having a dispute, sometimes by the users competent to resolve the dispute, the display of this data is updated.

Thus, the system and method according to the invention are particularly intended to set up means so that users having a dispute and the jurists, lawyers and / or arbitrators available online can exchange instant messages immediately after the event which gave rise to the dispute and means to alert users having a dispute on the progress of the files.

Claims (5)

1) Process for generating data, alerts and putting users online in order to resolve a dispute characterized in that it includes the following steps: at. assembling on a cloud platform (2) data concerning an event which gave rise to the dispute, b. generation of data, which can be: i. articles of law, jurisprudence and / or doctrine relating to the event giving rise to the dispute, ii. the opinion of the users competent to resolve the dispute, iii. files on the resolution of the dispute, vs. display on at least one computer device (1) of a user: i. said data, ii. a list of competent users available online to resolve the dispute, iii. a history of disputes and / or files on the resolution of the dispute, iv. visual and / or audio alerts concerning the progress of the files, sent to a computer device (1) of the user having a dispute by mobile notification, e-mail and / or SMS messaging service, v. a window (4) for exchanging instant messages between different users via HTTP or HTTPS web services. 2) Method according to claim 1, characterized in that the data relating to an event which gave rise to the dispute is entered by a user by means of a computer device (1): at. by filling out an online form, b. by sending images and / or documents. -123) Method according to claim 1, characterized in that the data are visual, textual and / or sound data which can be displayed in 2D, 3D or in augmented reality. 4) Method according to claim 1, characterized in that the display of the data is updated automatically in time intervals previously configured or in real time during the progress on the files. 5) Method according to claim 1, characterized in that the display order of the users competent to resolve the dispute in the list is based; at. on the forecast availability of said users, b. on their field of activity, vs. on a search by keywords. 6) System for implementing the method according to claim 1, characterized in that it comprises: at. a computer device (1) comprising a screen, a processor, a microprocessor architecture with a reduced instruction set, means for executing an application, means for establishing an internet connection and capable of processing data, b. a cloud platform (2) intended for: i. collect, store, manage and implement the customer relationship management software, ii. collect and store the data concerning an event and the data resulting from the implementation of the software package and the connection between the users having a dispute and the competent users available online to resolve the dispute, such as lawyers, lawyers and / or arbitrators, iii. store web profiles with information about users competent to resolve the dispute, such as name, first name, gender, marital status, age, address, telephone, area of activity and images, vs. a graphical interface (3) intended to display: -13i. a page for user authentication, ii. an online form, iii. a web profile, iv. visual, textual and / or audio data, in 2D, 3D or augmented reality, v. a list of competent users available online to resolve the dispute, vi. visual and / or audio alerts, vii. a search engine, viii. a window (4) for exchanging instant messages between different users via HTTP or HTTPS web services. 1/1